Redfin Q2 2021 Earnings Call Transcript

Quartr
Provided by Quartr
August 5, 2021

There are 13 speakers on the call.

Operator

Ladies and gentlemen, thank you for standing by for Cigna Second Quarter 2021 Results Review. At this time, all callers are in a listen only mode. As a reminder, ladies and gentlemen, this conference, including the question and session is being recorded. We'll begin by turning the conference over to Ms. Alexis Jones.

Operator

Please go ahead, Ms. Jones.

Speaker 1

Good morning, everyone, and thank you for joining today's call. I'm Alexis Jones, Lead Principal for Investor Relations. With me on the line this morning are David Cordani, our President and Chief Executive Officer and Brian Evanko, Cigna's Chief Financial Officer. In our remarks today, David and Brian will cover a number of topics, including Cigna's Q2 2021 financial results as well as an update on our financial outlook for 2021. As noted in our earnings release, when describing our financial results, Sigma uses certain financial measures, adjusted income from operations and adjusted revenues, Shareholders' net income and total revenues, respectively, is contained in today's earnings release, which is posted in the Investor Relations section of cigna.com.

Speaker 1

We use the term labeled adjusted income from operations and adjusted earnings per share on the same basis as our principal measures of financial performance. In our remarks today, we'll be making some forward looking statements, including statements regarding our outlook for 2021 and future performance. These statements are subject to risks and uncertainties that could cause actual results to differ materially from our current expectations. A description of these risks and uncertainties is contained in the cautionary note to today's earnings release and in our most recent reports filed with the SEC. Before turning the call over to David, I will cover a few items pertaining to our financial results and disclosures.

Speaker 1

Regarding our results, In the Q2, we recorded an after tax special item charge of $9,000,000 or $0.03 per share related to debt extinguishment costs incurred during the period. We also recorded an after tax special item charge of $14,000,000 or $0.04 per share for integration and transaction related costs. As described in today's earnings release, special items are excluded from adjusted income from operations and adjusted revenues in our discussion of financial results. Additionally, please note that when we make prospective comments regarding financial performance, including our full year 2021 outlook, we will do so on a basis that includes the potential impact of future share repurchases and anticipated 2021 dividends and excludes the impact of any business combination or divestitures that may occur after today. With that, I will turn the call over to David.

Speaker 2

Thanks, Alexis, And thank you to everyone for joining us on today's call. Today, I'm going to spend a few minutes talking about the current environment and the forces that are shaping it, The strength and durable nature of our model that enables us to capitalize on opportunities and continue to grow even in the most disruptive conditions And how the strength and durability is fueling our short and long term success. Then Brian will share more details about our second quarter results as well as our outlook for the rest of the year and we'll take your questions. So let's jump in. During the quarter, we delivered adjusted revenue of $43,000,000,000 And adjusted EPS of $5.24 per share, all while we continue to drive balanced capital deployment as we execute on M and A, share repurchase and our quarterly dividend plan.

Speaker 2

We achieved these results in a fluid and challenging environment. As we continue to execute our strategy, we are confident in our ability to navigate these dynamic conditions. Our portfolio with 3 growth platforms enables us to create value for our clients and customers and drive sustained business growth. During the quarter, the strength of our Evernorth business was clearly a standout. We are seeing high demand for health services programs And we continue to invest in broadening our service offerings as well as our reach.

Speaker 2

Our sustained success validates our ability to be a trusted partner of choice for customers and clients as they manage many of the most challenging aspects of healthcare today. We do this by leveraging our portfolio that includes pharmacy solutions, benefit management solutions, care solutions and intelligence solutions. Evernorth is helping to improve access to care, keep costs down and deliver better outcomes as we serve our clients, patients and customers. And another quarter of Evernorth's strong revenue and earnings growth reinforces that our customers and clients value these capabilities. In Cigna Medical, we did see elevated medical cost pressure in the quarter as costs associated with direct COVID-nineteen care And the broader ramp up of utilization levels exceeded our projections.

Speaker 2

Within this challenging environment, we continue to take proactive steps As well as continue to work with our customers and patients to help navigate them to optimal sites of care. During the quarter, we achieved customer growth in Cigna Medical in both our U. S. Commercial and government business, and we continue to be on track for medical customer growth of at least 350,000 customers in 2021. Brian will share additional perspective on our results and outlook in his comments.

Speaker 2

Overall, our performance, which is strong through the first half of the year, Reflects the resiliency of our business and the balance profile within our organization. With our focus on driving performance At a macro level, the environment is marked by ongoing uncertainty for business, governments, communities around the world. For example, COVID vaccination levels have brought welcome relief to 1,000,000, yet only about half of the U. S. Is fully vaccinated and that percentage is much lower for the world's population.

Speaker 2

The spread of the more contagious Delta variant, COVID infections and hospitalizations are on the rise in some regions, bringing renewed attention to travel restrictions and mask mandates. We see the economic recovery, while positive, has been uneven and varied amongst industries as companies continue to cope with supply chain disruption, Emerging inflationary pressure and various issues impacting the workforce. More broadly from a health perspective, Federal and state policymakers continue to be actively engaged. And as we've previously discussed, we continue to see 3 primary forces of change Shaping the healthcare landscape today and into the future. Specifically, pharmacological innovation, including specialty pharmaceuticals, gene therapies, Evolved oncology medications, vaccines and acceleration in biosimilars second, the recognition of the link between mental health and physical health continues to grow, Especially accelerated in this COVID environment.

Speaker 2

And third, the rise of virtual care and other alternative access to care models are rapidly changing. Together, these macro dynamics are profoundly influencing buying behaviors and service innovation in healthcare. Now with respect to clients, we are seeing a renewed commitment of employer clients to providing healthcare benefits vital to helping them to both attract and retain talent As well as increased productivity by maintaining a healthy workforce. This includes, for example, adopting alternative site of care programs and access programs. We see an intensified need for affordability across all of our clients, including pharmacy services, as demand surges for high priced breakthrough drug therapies.

Speaker 2

We see a desire for more consultative solution based services as many clients are confronting the convergence of social, physical and mental health issues in ways they have not experienced before. With respect to the individual customers and patients utilizing our service, We see that they are increasingly valuing their employee based service models. They're benefiting from support services that help them tend to their emotional well-being, And they have growing demand for coordination of care both in COVID and non COVID events. Against this backdrop, we are delivering differentiated value for the benefit of our and clients with our capabilities that address their emerging and evolving needs. For example, we have had a strong focus on providing virtual services, Broadening networks as well as coordinated clinical programs.

Speaker 2

In our pharmacy solutions, we've been answering the call for greater affordability As we continue to see the emergence of new and expensive pharmacological advancements, EverNorth's recent expansion Of our industry first comprehensive weight management program illustrates the benefit of a more coordinated approach. Patients can now receive treatment with Wegovy, a promising new therapy for obesity and other weight management medications. And now with MD Life fully operational within our Evernorth business, MD Life physicians along with other Evernorth clinicians are available Help patients. This program expansion also includes personalized support services from health coaches, peer support groups and curated digital apps. This weight management effort is the latest addition to our Evernorth suite of Safeguard Rx programs.

Speaker 2

As for impacting 2020, Patients enrolled in Safeguard Rx have saved more than $6,000,000,000 in aggregate. In EverNorth Care Solutions, we've or substance abuse related illness and individuals are feeling the additional mental and physical challenges associated with the pandemic. With our market leading behavioral health capabilities, we are driving more value to our Evernorth and Cigna Medical clients and customers by providing the tools and services they need U. S. Commercial, we are working closely with our employer clients to provide our integrated suite of solutions designed to make their workforce healthier and more productive.

Speaker 2

We know that employees receiving health and well-being benefits through their employers are less likely to miss work because of poor health. A recent study shows a significant impact up to 70 fewer percent days missed over a year. With our integrated approach, we strive to bring the right mix of solutions that reduce the workforce challenges many of our clients are facing and helping to support them to engage and retain their employees. And affordability is and remains a primary focus across our entire portfolio as it is in Cigna Medical. Our clients continue to manage through an incredibly dynamic environment for the business and it's becoming even more important that they can count on us with greater affordability for the healthcare programs.

Speaker 2

New and expensive pharmacological advancements are a predominant contributor to this challenge, and we have been a leader here putting these treatments in the hands of those who need them at a more affordable price. For example, REMICADE treatment for chronic conditions such as Crohn's disease and rheumatoid arthritis, while life changing, Can also impose significant financial burdens. 1 year of REMICADE infusion costs about $30,000 on average as much as $70,000 depending on study care. We recently launched a Cigna Pharmacy program that shares prescription drug savings directly with patients Who switched from REMICADE to one of the approved biosimilars? More than 20% of eligible patients in consultation with their provider Have already switched to lower cost preferred alternative medications.

Speaker 2

This program has an immediate benefit to clients who save at least 10% on the cost of the drug, And we've taken a leadership position here by supporting our patients with a $500 incentive. This is a great example of aligning interest. Over the longer term, we can drive even greater impact as biosimilars become a more prevalent part in the United States as helping us further improve affordability. And in Cigna Medical, we're actively working toward improving affordability by ensuring that our customers continue to have access to the care they need And optimize their long term health. For example, in Arizona, we conducted a highly targeted outreach program to our customers who are at high risk chronic condition, yet we have not been vaccinated.

Speaker 2

The initial results are encouraging and we're seeing positive increase in vaccination rates Amongst these targeted individuals, we are now taking the learnings from that pilot into other locations across the United States with a particular focus on increasing vaccination rates This broad range of examples illustrates how our comprehensive and strategic approach to helping our clients and customers Address their most pressing health needs, help us going forward. And in this dynamic environment, we will continue to expand the services we offer our clients and customers. And therefore, we see many more opportunities to create value for both our clients and customers and as a result for your shareholders. It is clear that the strength of our medical and pharmacy offerings combined with our strategic agility has enabled us to continue to capture growth even in the most dynamic environment By delivering differentiated value, by partnering and relentlessly innovating and by expanding our addressable markets as we broaden our reach to new geographies And through the introduction of our broader suite of solutions. When you combine this compelling growth potential along with our significant Operating cash flow generated by our service based capital light model, we have confidence in our ability to meet our long term targets by achieving differentiated results, which include Average annual revenue growth of 6% to 8%, average annual EPS growth of 10% to 13% and continue to pay an attractive dividend, all while producing cumulative operating flow of approximately $50,000,000,000 through 2025.

Speaker 2

Relative to 2021, we remain committed to delivering full year EPS Of at least $20.20 Now to briefly summarize. First, we recognize in an environment like this that's so challenging, We know the growth doesn't come easily. It has to be earned each and every day. 2nd, we have a proven track record of delivering differentiated value, innovating and partnering And smartly expanding our addressable market to fuel sustained long term growth even in disrupted environment. And our company has attractive sustainable growth opportunities across our 3 well positioned growth platforms and importantly, the strategic and capital flexibility take advantage of opportunities.

Speaker 2

With that, I'll turn the call over to Brian.

Speaker 3

Thanks, David. Good morning, everyone. Today, I'll review key aspects of Cigna's 2nd quarter results, including the ongoing impact of COVID-nineteen on our business, And I'll discuss our updated outlook for the full year. Key consolidated financial highlights for Q2 2021 Include adjusted revenue growth of 10 percent to $43,100,000,000 adjusted earnings of $1,800,000,000 after tax And adjusted earnings per share of $5.24 Results in the 2nd quarter reflect strong top line growth with solid contributions across our businesses. Before I go into segment specific results, I'd like to spend a couple of minutes addressing the medical cost environment We are experiencing.

Speaker 3

Let me be clear. Our 2nd quarter results and our full year outlook have been adversely impacted by elevated claim costs compared to our prior expectations. Despite this pressure, our diversified portfolio of businesses And multiple earnings levers drove 2nd quarter adjusted earnings that exceeded our expectations at the enterprise level. Specifically within the 2nd quarter, Ongoing direct COVID-nineteen costs were above our expectations and non COVID utilization returned more rapidly than we anticipated. During my comments today and in our Q and A, David and I will use the term baseline to refer to 2019 or pre pandemic Claim costs that will be trended forward for 2 years to 2021 to provide you with an estimate for what 2021 claim costs would have been In the absence of COVID-nineteen, the return of non COVID utilization has varied by both geography and customer group.

Speaker 3

For example, We saw the following within the 2nd quarter. In U. S. Commercial, non COVID costs were back to baseline level, While in Medicare Advantage, non COVID costs accelerated from 1st quarter levels, but remained slightly below baseline for the 2nd quarter. We expect to continue seeing elevated claim costs compared to our original expectations for the balance of 2021 within U.

Speaker 3

S. Medical. However, the strength of our diversified portfolio of businesses and our multiple earnings levers give us the confidence to reaffirm our full year EPS outlook of at least $20.20 Additionally, as we look forward to 2022, while we recognize the dynamic environment in which we operate, We expect another year of attractive growth driven by all three of our growth platforms. Now I'd like to turn to our segment level results and then provide an update on the details of our outlook as well as our capital positioning. Regarding our segments, I'll first comment on Evernorth.

Speaker 3

2nd quarter 2021 adjusted revenues grew 14% to $32,600,000,000 And adjusted pre tax earnings grew 13% to $1,400,000,000 compared to the Q2 of 2020. Evernorth's strong results in the quarter were driven by ongoing organic growth, driving both top and bottom line contributions and continued progress on a range of affordability initiatives for the benefit of our customers and clients. In the quarter, we also continued to make significant investments to support our ongoing growth, including our virtual care platform and technology capabilities. Our adjusted pharmacy script volume was $410,000,000 during the quarter, a 13% increase over Q2 2020, Driven by strong organic growth as well as the impact of vaccine volumes in the quarter. Overall, Evernorth delivered another strong quarter, Continuing to create differentiated value for clients and customers, while driving better than expected top and bottom line contributions to the enterprise.

Speaker 3

Turning to U. S. Medical. 2nd quarter adjusted revenues were $10,500,000,000 and adjusted pretax earnings were $1,000,000,000 Overall, our Q2 U. S.

Speaker 3

Medical earnings reflected the impact of elevated claim costs, offset by favorability from operating expenses, Non recurring items and net investment income. Regarding our medical costs, we entered the 2nd quarter Expecting a continued decline in COVID related claim costs and a gradual return in broader care consumption patterns toward more normalized levels. While these directional patterns did transpire, as I noted earlier, both direct COVID-nineteen costs and broader utilization levels We're above our expectations for the Q2. Direct COVID-nineteen costs were highest in April, decreasing throughout the 2nd quarter, While non COVID costs approximated baseline levels for the quarter, both U. S.

Speaker 3

Commercial and U. S. Government total medical costs, Reflecting the combined impact of direct COVID-nineteen and non COVID costs, we're above baseline for the quarter, With U. S. Commercial further above baseline as those customers return to utilize the healthcare system at a slightly higher level.

Speaker 3

Given these developments, the 2nd quarter medical care ratio was above our expectations. We now expect that the level of non COVID costs Turning to membership, we ended the quarter with 17,000,000 total medical customer, an increase of 249,000 customers sequentially. The customer growth in the quarter was largely driven by new wins in middle market and growth in the individual business through the extended special enrollment period, supported by continued strong retention across our portfolio. All in, for U. S.

Speaker 3

Medical, we continue driving customer growth and expanding services, while remaining focused on delivering value and supporting our customers and clients in a dynamic environment. In our International Markets business, 2nd quarter adjusted revenues were $1,600,000,000 and adjusted pretax earnings were $234,000,000 These results were approximately in line with our expectations. Corporate and other operations delivered a 2nd quarter adjusted loss of $331,000,000 Overall, we continue to deliver value for all of our stakeholders with strong growth reflecting contributions across our businesses, Led by outperformance in Evernore, the diversified portfolio of Cigna businesses and the multiple avenues to create and ultimately capture value Have allowed us to continue meeting our enterprise commitments despite ongoing uncertainties in the marketplace. Now turning to our updated outlook for full year 2021. We are reaffirming our adjusted earnings per share guidance for full year 2021 Of at least $20.20 Before I walk through the outlook by segment, I'd like to frame the key drivers underlying this outlook.

Speaker 3

The updated components include an increase in expected earnings from Evernorth, a decrease in expected earnings from U. S. Medical Driven by a higher medical care ratio, a more favorable outlook for operating expenses and other contributions that are net favorable for the year. Additionally, we now expect full year 2021 consolidated adjusted revenues of at least $170,000,000,000 Representing growth of at least 9% from 2020 when excluding the divestiture of our Group Disability and Life business. Within our outlook, we now expect a full year COVID-nineteen related headwind of approximately $2.50 per share, primarily impacting our U.

Speaker 3

S. Medical business. This includes approximately 80% related to impacts On the medical care ratio, an approximately 20% related to lower customer volumes due to economy driven enrollment dynamics. Finally, we now expect an adjusted SG and A ratio of approximately 7.5%, an improvement relative to our prior outlook. I'll now discuss our 2021 outlook for our segments.

Speaker 3

For Evernorth, we now expect full year 2021 adjusted earnings Of at least $5,800,000,000 representing growth of at least 8% over 2020, reflecting the significant value we create for our customers and clients. For U. S. Medical, we now expect full year 2021 adjusted earnings Of at least $3,500,000,000 Underlying this updated outlook, we now expect the 2021 medical care ratio To be in the range of 83% to 84%, driven by our updated medical cost expectations for the second half of twenty twenty one, As I previously discussed, regarding total medical customers, we continue to expect 2021 growth Of at least 350,000 customers. All in, for full year 2021, we continue to expect adjusted earnings per share Of at least $20.20 with the underlying drivers being an increase in expected earnings from Evernorth, A decrease in expected earnings from U.

Speaker 3

S. Medical driven by a higher medical care ratio, a more favorable outlook for operating expenses and other contributions that are not favorable for the year. Now moving to our 2021 capital management position and outlook. We expect our businesses to continue to drive strong cash flows and returns on capital, even as we continue reinvesting to support long term growth and innovation. I would highlight that we had some timing related items which impacted cash flow from operations during the Q2.

Speaker 3

For full year 2021, We continue to expect at least $7,500,000,000 of cash flow from operations, reflecting the strong capital efficiency of our well performing businesses. Year to date as of August 4, 2021, we have repurchased about 18,000,000 shares for about $4,100,000,000 And we now expect full year 2021 weighted average shares of 344,000,000 to 345,000,000 shares. On July 28, we declared a $1 per share dividend payable on September 23 to shareholders of record as of September 8. Our balance sheet and cash flow outlook remains strong, benefiting from our highly efficient service based orientation that drives strategic flexibility, strong margins and attractive returns on capital. So now to recap.

Speaker 3

Results in the 2nd quarter reflect strong top line growth with contributions across our businesses. Additionally, we acknowledge that the environment remains fluid as evidenced by the impact of elevated medical costs in the second quarter and on our outlook for the remainder of the year. Even with this additional pressure, our diversified portfolio earnings levers have positioned us to achieve our outlook for full year 2021, all while continuing to support our customers, clients and coworkers. We continue to expect 2021 full year adjusted earnings of at least $20.20 per share and have continued confidence in delivering our long term EPS growth rate that will average 10% to 13% per year. With that, we'll turn it over to the operator for the Q and A portion of the call.

Operator

Our first question comes from Mr. A. J. Rice with Credit Suisse. You may ask your question.

Speaker 4

Thanks. Hi, everybody. I appreciate all the thoughts there. On the increased outlook for The medical cost ratio and what you're giving us relative to COVID and non COVID, it looks like If my math is right, about 2 thirds of the increase in MLR would be related to the COVID costs, given the $125,000,000 now 2.50 EPS headwind. And I guess that would mean the remaining is the non COVID.

Speaker 4

I want to just confirm that. And would the COVID cost be spread relatively evenly over the course of the year, rest of the year Q2, Q3, Q4? And then does that become a tailwind for 2022 as hopefully that reverses?

Speaker 3

Good morning, A. J. It's Brian. So a few different questions in there. I'll try to give you the overall picture.

Speaker 3

So as I said in my prepared comments there, we now anticipate about a $2.50 earnings per share headwind in 2021 associated With COVID and of that approximately 80% impacts the medical care ratio and approximately 20% is related to enrollment levels being depressed 2021. Focusing on the $2 per share COVID related headwind that's impacting the medical care ratio, There's a few components underlying that. So one would be the impact of Medicare Advantage risk adjuster revenue headwinds here in 2021. The other component of it is the level of total cost of care that we're experiencing in 2021 compared to our prior expectation, Which includes both COVID direct costs and it also includes non COVID costs that returned earlier than we anticipated During the year here. And so I wouldn't necessarily parse the 2 thirds, 1 third the way that you did, but rather look at the total cost picture being more elevated in comparison to what we had previously expected.

Speaker 3

COVID costs were highest for us in the Q1. Within the Q2, they were higher in April than they were in May June, and we expect for the balance of the year that COVID costs will run at a lower level than they did in to run at approximately baseline levels for the back half of the year. That plus the COVID costs we expect to incur Leads us to all in cost levels at slightly above our baseline for the back half of twenty twenty one. As it relates to what we expect to unwind Heading into 2022, again, if you parse apart the components of that $2 I was just making reference to, the Medicare Advantage risk adjuster headwind, We expect to fully recover in 2022. So between our bid strategies and the operational activities we're seeing, we have Full confidence that we'll fully recover that component.

Speaker 3

The components related to total cost of care, we expect to recover a portion of that in 2022. So a portion of that will come through pricing actions, a portion of that will come through clinical management activities and a portion of that we expect to be a little bit of natural abatement In aggregate cost between 2021 2022. So we're currently estimating that about half of that $2 per share headwind We'll come back in 2022 in the form of incremental earnings. So think about $1 of the $2.50 EPS headwind returning

Operator

Our next question comes from Mr. Ralph with Citi. Your line is open. You may ask your question.

Speaker 5

Thanks. Good morning. Just staying on that topic, I think last quarter you had also suggested that growth would be at or above the high end in 2020 2, I think off that 2020 baseline. I guess is that still the case? So the way to think about it is sort of At or above the high end and then add back that dollar that you just said, Brian.

Speaker 5

Thanks.

Speaker 2

Ralph, good morning. It's David. So as we think about 2022, clearly early to give you detailed guidance, but let me try to walk through the moving parts as we think about 2022. Underlying our outlook Will be strong base earnings growth, contributions from ongoing capital deployment and the recovery of some of the headwind that Brian articulated. There'll be an offset to that.

Speaker 2

Partially offsetting that will be the lack of some of the non run ratable items we're realizing in our 20 21, at least $20.20 EPS outlook. So when you take it all together, we expect 2022 will be another strong year for us. As it relates to growth rates, the way I'd ask you to think about that is, first off, I take at least $20.20 When we adjust that for the non run rateable items, we would expect to grow at the high end of our 10% to 13% range. Another way of thinking about it, if you take At least $20.20 outlook for 2020, we would expect to grow at least 10% on that. So a net new item with the non run ratable items that we'll have in 2022, but an attractive growth rate on either parameter As we expect to have another strong year for 2022.

Operator

Thank you, Mr. Jacoby. Our next question comes from Mr. Matthew Borsch with BMO Capital Markets. Your line is open.

Operator

You may ask your question.

Speaker 6

Yes. Thank you. I was hoping you could maybe just talk a little bit about the individual business, which has been volatile for some companies Ted, the extent to which you saw that and how much that may or may not be contributing to the headwinds you're seeing?

Speaker 2

Betsy, good morning. It's David. From the individual business portfolio, as you know, we've been active in that marketplace since its inception. And after a few years of test and learn and the marketplace stabilizing itself, we saw and began to more systematically expand our growth and that carries into the current year. As it relates to the performance in the current year, we have some attractive growth in that business, both underlying fundamental growth as well as growth contribution from the period.

Speaker 2

And as it relates to the core of your question on performance, I'd ask you to think about the underlying what we're seeing the underlying performance of that book of business It's similar to the trends and impact that Brian articulated before. So we see an uptick in Utilization within that book of business more approximating from a non COVID standpoint baseline activity with some additional utilization on the COVID side of the equation. And lastly, our early look at the SEP special enrollment period additional lives, those lives are performing similar to other Special enrollment period lives we've observed before. So some of the MLR that we're seeing across our broader portfolio is showing through in the individual business, but not

Operator

Lake with Wolfe Research, you may ask your question.

Speaker 7

Thanks. Good morning. I want to try to squeeze in a question and a follow-up here. 1st, you talked about 2Q being above baseline in terms of non COVID costs in U. S.

Speaker 7

Commercial. I just want to ask how far above baseline versus that 100%? And did you say you expected to return down to 100? Or do you expect it to continue at that level into the back half of the year? And then my follow-up was the Ralph's question.

Speaker 7

You're I just want to make sure we understand Or $20.20 plus $1 or is the 10% the total number? And then David, you keep talking to these nonrecurring costs. Can you just delineate what those are and how what's driving them and how big The non recurring items are for this year. Thanks.

Speaker 3

Good morning, Justin. It's Brian. I'll start and then ask David to pile on here. So on the first part of your question there, if I misspoke, I apologize. For the Q2, our non COVID Utilization for commercial was essentially at baseline.

Speaker 3

That plus the direct COVID-nineteen related costs we incurred Put the total cost picture above baseline, but the non COVID utilization was at baseline. For the back half of the year within our commercial business, we're expecting That non COVID utilization will continue to run at baseline and we will incur direct COVID-nineteen related costs, but at a lower level than what we saw In the first half of the year. So hopefully that clarifies a bit the commentary around commercial and the assumptions on the back half. Relative to the non recurring items That you asked about, you should think about those as largely being SG and A oriented, with the bulk of it being associated with Litigation from prior years where we had some favorable developments in the quarter that allowed us to recognize some gains there. So Boxing matches directionally, you should think of it as about $150,000,000 after tax.

Speaker 3

So think of it in the range of $0.45 Earnings per share in terms of the favorable benefit that we've seen here in 2021. David, you want to clarify on the 2022 commentary? Sure.

Speaker 2

So Justin, Crosswalk again. First from prior dialogue, as you recall, we would have talked about base earnings, capital deployment and Recovery of COVID headwind is contributor to our 2022 expectations for ourselves and that remains The base performance, the capital deployment and recovery of COVID headwind, as Brian articulated with the COVID headwind, that opportunity is a little greater now for 20 22, than it was a quarter of ago, from that perspective. The net new item is what Brian walked through, which are the non recurring items, and he gave you So again, to repeat to the specific part of your question, we believe today if you take at least $20.20 That we will deliver for this year, our growth rate will be at least 10%. We believe if you take the at least And adjusted for those non recurring items that we referenced that Brian just referenced, the growth rate will approximate 13% or so. So those are the moving parts relative to our expectations for 2022 on either convention another year for strong attractive balance performance.

Speaker 7

And David, just to be clear, that includes the dollar. So you're growing 10% with the dollar.

Speaker 2

No. It includes, Justin, the dollar. So let's come back. And previously, we would have talked about baseline earnings, capital deployment And the recovery of the headwind, that's what took us to the high end of the range versus within the range. Currently, the expectation includes that, but the dollar is somewhat offset by the lack of the non re ratable items next year.

Speaker 2

So On an all in basis, we'll grow in the 10% to 13% range depending on the convention you use either the $20.20 will grow at least 10% All in, or if you look at it, excluding the non recurring items, that Brian just articulated about $0.50 We'll grow at about 13% all in.

Operator

Thank you, Mr. Lake. Our next question comes from Ms. Lisa Gill with JPMorgan. You may ask your question.

Speaker 1

Great. Thanks very much and good morning. David, I'm just wondering if I can ask about the PBM. It was really strong in the quarter. First, can you Talk about the 2022 selling season and how that plays into the outlook that you're talking about right now?

Speaker 1

And then secondly, can you tell us the number of that are included in that script count, just want to get a better idea of what you're seeing on overall script count excluding vaccines.

Speaker 2

Good morning, Lisa. I'll talk about the growth outlook in the environment, then I'll ask Brian to come back in and talk about the script count and specifically the vaccine. First, we're very pleased with the performance of the Evernorth portfolio. The durable nature of that, in an environment of disruption Jim provides some diversification within the portfolio and the service delivery for our clients, health plan clients, corporate clients, government It remains quite strong. As it relates to the underlying growth rate, our growth in 2021 is outstanding for that portfolio will Thank you to the expected growth for 2022.

Speaker 2

As we discussed previously, we've known for some time that we have lack of renewal of 2 health plan clients. So we knew that. And even with that, we will grow again in 2022 at an attractive rate. We also recognize that Given our strong performance, we've been able to maintain appropriate pricing discipline as we looked at the 2022 environment. So taken as a whole, An active dynamic year for 2022.

Speaker 2

We'd expect another strong year of retention even acknowledging those health plan clients in the mid-90s. We expect strong underlying growth of the Evernorth portfolio. Brian, I'll ask you to talk about the vaccine volumes within our scripts for the quarter.

Speaker 3

Sure. Good morning, Lisa. So in the Q2, we fulfilled 9,000,000 vaccine related scripts. So out of the 410,000,000 adjusted scripts That we fulfilled in the quarter about $9,000,000 of those were associated with the vaccine. Obviously, that's not something to run rate given we would not expect that level to persist for the balance of the year, but 2% to 3% of the total script volume.

Operator

Okay, great. Thank you. Thank you, Ms. Gill. Our next question comes from Steven Valiquette with Barclays.

Operator

You may ask your question.

Speaker 8

Great. Thanks. Good morning, everybody.

Speaker 2

So I guess on just back

Speaker 8

on the medical cost for a moment. Just curious If you have any additional color on the medical cost trend versus baseline by cost category, for example, inpatient, outpatient pharmacy, etcetera. And some MCOs have called out behavioral health and also diagnostic and lab work as cost categories that are trending above baseline. So I'm curious if you're seeing those

Speaker 2

Good morning. It's David. Let me provide a little overview and ask Brian to provide some specifics of what we're seeing in terms of Some of the specific categories of utilization. You did call out an important category. We've unequivocally seen and I noted in my prepared comments, The mental health or behavioral and substance abuse category is growing.

Speaker 2

We see more individuals needing and utilizing those services And appropriately needing and utilizing those services given the environment. And our portfolio is really well positioned to provide that level of support necessary. And we believe that It's not only appropriate required, it will provide some intermediate and long term benefit to those individuals, obviously, to clients, as well as to ourselves on a sustainable basis. Beyond that, we've seen an uptick in from prior levels, an uptick in both inpatient and outpatient surgeries In the non COVID category, and as Brian articulated, that category is more broadly approximated baseline levels, and we've assumed It will remain at that for the second half of the year. I'll ask Brian to give you a little bit more color in terms of some of the insights we're seeing in terms of the more detailed utilization patterns.

Speaker 3

Yes, sure, David. Good morning, Steve. So just to reiterate David's point, surgeries in particular were a hotspot for us both in terms of inpatient and outpatient activity in We also saw overall outpatient and professional utilization tick up pretty meaningfully in the quarter. Emergency room utilization and radiology remained below baseline in the quarter. And kind of within these different categories, there was also some state of service shift, Which is a good thing over time.

Speaker 3

We saw inpatient shift to outpatient, particularly for some lower acuity procedures. We saw some of the emergency remuneration shift to urgent care centers and physician offices, which we view as a good thing from the standpoint of optimizing Thanks, Akar. On your point about behavioral health, a metric that I'll share with you just relative to prior to the pandemic, Within our U. S. Commercial book in 2019, about 8% of our customers were utilizing behavioral health services.

Speaker 3

And as you know, we have industry leading capability in this space. This year, that number is going to be up almost 40%. So we're going to have nearly 11% of our customers this year Utilizing behavioral health services, which we think is a good thing for the long term, it's putting a little bit of pressure on the P and L this year, but we believe it's a good thing for the long term. In Our recent acquisition of MD Live offers us the opportunity to further synergize that given the demand for virtual behavioral health

Operator

Thank you, Mr. Velikat. Our next question comes from Mr. Scott Fidel with Stephens. You may ask your question.

Speaker 6

Hi, thanks. Good morning. Interested if you can just break down the 20% of the COVID headwinds that's from the lower customer volumes, maybe a little more insight into that in terms of some of the key customer segments for you in terms of where you're seeing more of that drag. And then also just want to just confirm on the $4,000,000,000 revenue raise, if you can also just break that down by segments. It feels like Evernorth is probably the bulk of that growth.

Speaker 6

I just want to confirm that in terms of the segment, the breakdown of the $4,000,000,000 of revenue adds. Thanks.

Speaker 2

Let me speak to the headwind. I'll ask Brian to speak to the revenue raise. If I understand your question correctly, The portion of the headwind that is non MCR related. And broadly, we see the Impact of the pandemic on employment levels within the commercial population broadly, We had previously called that out as a headwind. We previously called that out as a headwind that we believed would return as a favorable tailwind over time.

Speaker 2

But more slowly than anticipated in a variety of the sectors. So view it as disenrollment and or aggregate employment levels And the requisite level of change in those employment levels ebbing and flowing at a slower rate, given the prolonged pandemic. I'll ask Brian to speak a bit more toward the $4,000,000,000 revenue raise.

Speaker 7

Sure.

Speaker 3

Good morning, Scott. So relative to the revenue outlook, obviously, we're very pleased with the Good growth for the company this year. Of the $4,000,000,000 you should think of the lion's share of that being driven by Evernorth. So think of it as roughly $75,000,000 with the other segments. And in totality, Evernorth is on track for a year where both revenue and earnings will grow above well above our long term average annual expectation of 4% to 6 We're really pleased with the performance of that business.

Operator

Thank you, Mr. Fidell. Our next question comes from Mr. Kevin Fischbeck with Bank of America. You may ask your question.

Speaker 9

Okay, great. Thanks. I guess, the higher utilization that you're seeing this quarter, I guess, isn't terribly surprising given What other companies are seeing so far this earnings season? I guess, the question I'd have though is, what gives you confidence that This higher trend is not the beginning of an overall or this higher cost in the quarter is not the beginning of an overall higher trend That makes 2022 pricing at risk. I guess, what gives you that comment?

Speaker 9

I would think that A faster return to normal in Q2 would be the first thing you saw before you saw above average trend overall. So why isn't that a concern?

Speaker 3

Good morning, Kevin. It's Brian. So I appreciate the question. If you think about how the second quarter unfolds and I think this is instructive How we think about the back half of the year and into 2022. So April, we saw the highest level of COVID costs, as I said earlier.

Speaker 3

Those tracked downward pretty meaningfully in May June. And the total cost of care when you combine the COVID and non COVID costs together In the months of May June is more in line with what we're expecting for the back half of twenty twenty one and as we step into twenty twenty two. So for those reasons, based on the more emergent data, we feel better about the next 18 months as compared to 1st 4 months of the year where we had particularly elevated costs in our book. David, anything you want to add?

Speaker 2

Yes. Good morning, Kevin. The only item I would add is, as we think about our book of business, Approximately 2 thirds of our risk business is yet to be priced for 2022. So, as you know, it's not all that portfolio of our business Not all oneone or front end loaded from that standpoint. So we have the opportunity to be appropriately responsive as the marketplace changes, but the underlying assumptions that Brian articulating the medical cost pattern are the most important part of it.

Speaker 9

But I guess you're saying that you got back to normal faster in Q2 than your original guidance Assumed you would get back to normal. So the price so again, that feels to me like the trajectory is higher. Why would it get higher and then level off, I guess, in the back half of the year.

Speaker 2

I think, the underlying sure. The underlying question comes back to, As Brian broke out the portions of it, we essentially are looking at an environment in the second half of the year Where the medical cost environment will be slightly above baseline. And the pieces of that are that the non COVID For the call, traditional parts and medical costs, approximate baseline in the commercial portfolio. And above and beyond that, there's some additional load for COVID. So one would have to believe that either A, the non COVID costs are going to run above baseline For some reason that they haven't to date, when we look at the way we built up the proxy for baseline and or That the additional COVID costs that we're saying are additive to that will be materially greater, right?

Speaker 2

So we acknowledge it's a fluid environment Beyond a shadow of a doubt, we believe that the estimate we've made for the step up in aggregate for the rest of the year to run slightly above baseline It's an appropriate assessment based upon the pattern we saw in the end of the first quarter and the way in which the second quarter was evolved and developed. And as I noted, we have about 2 thirds of the risk business yet to be priced for 2022.

Speaker 9

Okay. Thanks.

Operator

Thank you, Mr. Fischbeck. Our next question comes from Mr. Josh Raskin with Nephron Research. You may ask your question.

Speaker 10

Hi, thanks. Good morning. Just wanted to talk a little bit about the MLR. I know you guys stopped disclosing that MLR by segment a while back, but I was wondering if you could just give us color on the changes in the MLR in the second quarter or even the first half of the year for the commercial book and maybe specifically that individual book business if that was different than the overall commercial. And then relative to Medicare Advantage and maybe as a side, how much of the MA increase Was risk adjuster related versus medical cost related?

Speaker 3

Good morning, Josh. It's Brian. So a few different components there to the question. Big picture compared to our expectations, I would encourage you to think about the 3 books of business, meaning the commercial risk, the individual exchange and the Medicare Advantage As all being approximately off by the same amount compared to our expectations in terms of total claim costs. So I'd start there in terms of we are not seeing one being really Medicare Advantage business though in 2021 is further weighed down by the risk adjustment revenue headwind.

Speaker 3

So you should view the margins on the Medicare Advantage business as being Particularly low relative to what our long term expectations are. And as we step into 'twenty two, we would expect margin expansion on each of those books of business Off of what we're experiencing here in 2021. As it relates to the risk adjuster headwind, that's a component of the $2 Per share headwind, we haven't specifically sized that. It's certainly less than half of that. I would note, we recently received our midyear settlement from CMS,

Operator

Thank you. Thank you, Mr. Raskin. Our next question comes from Mr. Kevin Calendo with UBS.

Speaker 2

This is James Garrick on for Kevin. Just wanted to quickly follow-up and see if there were Any updates to your longer term targets provided on your Investor Day or you're still comfortable with those overall? Thank you. Sure. Good morning.

Speaker 2

Our longer term targets are consistent and we remain committed to them. And to remind everybody, it's Our attractive revenue growth rate of 6% to 8%, our EPS growth rate of 10% to 13% with The dividend above and beyond that and our outlook of operating cash flow generation from current year to 25 of approximately $50,000,000,000 Those numbers are on average over a prolonged period of time. And as we've

Operator

Thank you, Mr. Glendo. Our next question comes from Lance Wilkes With Bernstein, your line is open. You may ask your question.

Speaker 7

Yes. Good morning, guys. I have a question on strategic capital deployment. And if You can just talk through a little bit of long term, like 5 years out or so, what do you think is the mix of businesses you're expecting, Thinking of kind of employer managed care, government managed care, PBM and other services. And as you're out looking at things and And contemplating that, what's the landscape like as far as attractiveness of opportunities, just availability of targets And the like.

Speaker 7

And within that value based care, home care, Medicaid, are there any new views on categories that you'd be interested in?

Speaker 2

Lance, good morning. It's David. Appreciate the forward looking orientation relative to that. To answer your question, we got to ground back into our portfolio, the 3 platforms we have, which we feel very Positively about the services based platform within Evernorth, the U. S.

Speaker 2

Medical platform, both commercial and government and then our international platform. We see attractive growth opportunities organically and inorganically in all three, as we look to the future. Specifically, you start your real thoughtful question in terms of kind of apportionment 5 years out. We don't have a rigid target 5 years out that we want X percent in category A or Y percent in category Z. But however, we do see an environment where The services portion of our portfolio will continue to grow at an accelerated rate.

Speaker 2

We see the Right to win, the ability to create value, and our strategic position there for the multiple clients segments we're able to serve there is being Quite attractive and you should expect us to continue to grow our pharmacy, our care, our benefits and our intelligence capability to be able to bring the Viragint app. Secondly, we've continued to call out U. S. Government, as an attractive growth segment and that will transpire both organically And inorganically as opportunities present themselves. And thirdly, we continue to see targeted opportunities in our international portfolio As attractive growth opportunities.

Speaker 2

On a final note, you articulated examples of home care otherwise, etcetera. I won't call out any one precise example, but I'll step back and remind you as we've talked about it. We see what we call alternative sites of care. So virtual, longitudinal virtual, polychronic, home care, coordinated home care As attractive additional growth opportunities within our service portfolio and we continue to extend ourselves and expand ourselves within that space. So Multiple strategic alternatives.

Speaker 2

2nd, strong platforms to build off of. 3rd, the capital flexibility To be able to grow in multiple attractive markets that you appropriately called out. Thanks.

Operator

Thank you, Mr. Wilks. Our next question comes from Mr. Ricky Goldwasser with Morgan Stanley. You may ask your question.

Speaker 11

Yes. Hi, good morning. So, couple of questions here. First of all, on the acuity levels, I mean, I Stan, the sort of new members are coming in at similar profile to existing. But are you seeing any increase in acuity And how it compares in Q2 and what are you seeing in terms of acuity?

Speaker 11

And then just as a follow-up on your point on expansion into U. S. Government, If you can give us maybe a little bit more direction in terms of probably looking more at Medicare versus Medicaid. And should we think about expansion On the medical side or is it more in sort of the adjacent areas and more sort of kind of like the PBM side of pharmacy service that could be expanded into sort of the Medicare and Medicaid markets? Thank you.

Speaker 3

Good Rick, it's Brian. I'll take the acuity portion of the question and David tackle the government component. So big picture, we're not yet seeing signs Of any meaningfully higher acuity amongst our customer base, part of that due to the focus we've had on preventive care, as you indicated in your question, as well as Appropriate behavioral health utilization, as we talked about earlier, and just there are a variety of metrics that we use to Track this and just one really specific one I'll give you. We track within our commercial book of business, when we have new cancer diagnoses, How many of them are in a metastatic stage when they're first diagnosed? And so prior to the pandemic, if you look at the top five cancer types, We saw 38% to 39% of these in a metastatic stage when they presented to us.

Speaker 3

In 2021, we're in that same range, 38% to 39%. So that's an indicator that we track, one of many, that suggests we do not yet have those signs of acuity spikes. And As I said earlier, we're also seeing site of service shifts in the book of business, which is a mitigant over time to the potential for a QE coming back into the book. David, maybe you want to talk a little bit about the government part of the question?

Speaker 2

Sure, Ricky. Good morning. The short answer is we see expansion in both the U. S. Medical side of the equation as well as in the EverNorth Services side.

Speaker 2

So more specifically, Within the U. S. Medical portfolio organically, we see and are continuing to deliver and pursue additional growth Opportunities for both our Medicare Advantage portfolio in existing geographies as well as, as we've before, our continued expansion of those geographies and leveraging our broader product portfolio and platform as well as in our exchange portfolio, as we continue to expand our individual exchange portfolio, which we view as more government business versus On the services side, you referenced pharmacy unequivocally, but expanded beyond pharmacy to care and benefit management services as well as intelligence services. For example, as we look to continue to serve our expanding portfolio of health plan clients, they have diverse portfolios that they serve. Commercial, obviously, Medicare, Medicaid, Exchange and otherwise, that's an important part of our growth chassis as we go forward with dedicated resources And then ultimately direct to government contractor relationships as well.

Speaker 2

So we see attractive growth in the government space both off of the health plan side of the business in the Cigna Medical portfolio as well as in the services side of the business through revenue.

Operator

Thank you. Thank you, Ms. Mollaser. Our next question comes from John Ransom with Raymond James. You may ask your question.

Speaker 6

Hey, I'm going to ask about a happy topic because you guys have been beaten up this morning and I want you to end on a happy note. If we go back, fix your time period 12, 18, 24 months, obviously, the PBM side of EverNorth has done a lot better than I think anybody expected. Can you kind of point to the top 1, 2 or 3 reasons why that is? And then secondly, if we think about the profit model of the PBM, how has that shifted away from kind of adjudication, Great dollars and toward things like mail order and kind of backward fees into pharma that presumably might be a bit more sticky than some of the

Speaker 2

Sure. Good morning, John. It's David. I'll start relative to your question. And I appreciate the tone, but candidly, I don't feel beaten up.

Speaker 2

These are dynamic and challenging times. And we're proud of the fact that our portfolio, our diverse portfolio can perform in this environment and importantly deliver for our clients, our customers and patients, While we deliver our responsibilities from a shareholder perspective. But I appreciate the tone of your question. Now specifically, As you go back in time when we brought this portfolio together in terms of the companies, we viewed Obviously, that we had an opportunity to bring in a leading PBM portfolio of services, but it was broader than that. Secondly, we viewed as we talk about now that pharmacological innovation was a big part of the future of healthcare and the acceleration of innovation is what we're seeing today through A whole variety of things, gene therapies, specialty medications evolving, biosimilars, etcetera.

Speaker 2

And hence, if you're going to be helping individuals With their overall healthcare needs, being a leader in pharmacy services was mission critical. We also saw the opportunity to expand that portfolio To a broader services platform, which we did through Evernorth and then continue to feed that broader services platform for health plan clients, For our corporate clients, for our government clients, etcetera, and as we've noted, both Brian and I have noted, we're very pleased with the performance within the portfolio and the service we're delivering. And importantly, we continue to invest in that portfolio at an accelerating rate relative to expanding products, services, capabilities, as well as our reach. Now as it relates to the profit model, the primary mechanisms I would articulate For you to think about is, back to the time you referenced, we acknowledge that the financing models were going to change and we didn't resist that. We offer choice.

Speaker 2

We offer choice in terms of how purchasers or clients want to finance their offering. And we've evolved, for example, with a higher percentage of pass through arrangements for clients in the PBM services from well less than 50% to 50% to well greater than 50% Over 3 cycles, we've been able to evolve our service based capabilities and our value creation capabilities for the benefit of clients. Secondly, we continue to press for more aligned relationships with pharmaceutical manufacturers on the clinical outcomes, not just the consumptions. We know that broadly in the industry is value based programs, but think about them as aligned programs. And then lastly, as the Biosimilars

Speaker 3

start to evolve at

Speaker 2

a more rapid rate. The positioning of our company to have the clinical depth, The coordination of clinical services, the manufacturer relationships and importantly, the medical physician are mission critical. And as I use the REMICADE example, all those come to bear because it's a patient by patient decision made with the practicing physician relative to the choices and alternatives. So again, I appreciate your question. We're pleased with the performance, but maybe even more importantly than that, underlying to your question, we're delighted with the strategic position That the platform gives us right now to continue to drive growth and create value going forward.

Speaker 6

Thanks so much.

Operator

Thank you, Mr. Ransom. Our next question comes from Mr. David Windley with Jefferies. Your line is open.

Operator

You may ask your question.

Speaker 5

Hi, good morning. Thanks for taking my question. So David, if I go back to your growth construct And think about a 2020 minuteus the one timers and grow that by 13%, it would seem that The dollar recovery for next year represents maybe 40% of that growth next year. Can you talk about The factors that you see at this point that would be limiting on your core business Apart from the dollar, so it looks like that would be mid to high single digit growth, Including capital deployment, so that would obviously be below your trend line. What are the factors limiting the core business apart from the dollar?

Speaker 5

Thank you.

Speaker 2

Dave, good morning. So again, it's early for the detailed 2022 guidance. But taking the spirit of your question, it ultimately is going to come down to 2 things, rate and pace of evolution of the cost environment, Medical cost environment and rate and pace of our investment portfolio decisions within the organization positioning us for the future. We have a track record of sustained Investment in the organization for long term growth. We have, as Brian articulated earlier, we have multiple growth and profit levers to think about.

Speaker 2

I talked about the growth rates in frameworks of at least. So we weren't providing guidance pencil a number, rather how we're thinking about the growth platforms and trajectories. And there's nothing in our underlying business portfolio today, I'll leave you with, there's nothing in our underlying business portfolio today that suggests that the organic underlying growth of our earnings will be demonstrably different Unless we determine we're going to make a trade off in terms of rate and pace of investment within the portfolio or there's an exogenous impact to the industry on the cost side of the equation. We're just trying to frame the at least growth rates off of what we know now midyear.

Speaker 5

That's very helpful. Thank you.

Speaker 2

Thank you, David.

Operator

Thank you. And our next question comes from Mr. Stephen Baxter with Wells Fargo. You may ask your question.

Speaker 12

Yes. Hi. Sorry to come back to a more near term and less happy topic. Just thinking about The back half discussion and sort of the progression from where we were in MLR in the Q2 to the back half, it looks like you need MLR to decline a couple of 100 base sequentially to kind of make that work. So just in terms of thinking about it, it

Speaker 6

would be really helpful if

Speaker 12

you could potentially quantify What you're thinking about COVID cost in the back half

Speaker 6

of the year relative to the

Speaker 12

second quarter? And how we should balance that against sort of the typical deductible seasonality we'd expect to be pushing up

Speaker 3

Good morning, Steve. It's Brian. So I would encourage you to think of the year in 2 halves, One half and 2 half. So the first half, we ran at 83.6% MCR, and we're modeling the back half to perform at approximately that same level if you use Midpoint of our guidance. So rather than looking at quarter by quarter, there's quite a bit of variability that's transpired in the different months.

Speaker 3

But big picture, the first half of the year, we ran a few points above baseline in total when you combine the effect of COVID and non COVID utilization together for the back half The year, we're projecting to run slightly above the baseline in totality and that's comprised of non COVID utilization running approximately at baseline Plus COVID utilization on top of that. To your question on how does that pattern relative to what we saw in the first half, you should think of the direct COVID-nineteen related cost being the highest in the Q1, lower in the second quarter, and we're modeling slightly lower than that for the back half of the year on direct COVID-nineteen related costs. So those pieces Get you to that overall expectation of slightly above baseline for the back half of the year and that essentially offsets the seasonality we would typically see in the MCR pattern for our book of business.

Operator

Thank you, Mr. Vaxor. I will now turn the call back over to David Credani for closing remarks.

Speaker 2

Sure. I'll be brief. Want to thank everybody for joining our call and I just want to reinforce 2 points. First, I'm appreciative and proud of our more than 70,000 coworkers And their dedication to working to change our customers' lives for the better every day. They continue to rise to the challenges in the moment by helping our clients, our customers, our patients, working with our partners and in our communities to drive positive change.

Speaker 2

And second, we continue to demonstrate the resiliency of our business And are well positioned 3 portfolios and the strength of our strategic framework given our results and our outlook. With that, I ask you to have a good day and we look forward to our future conversations. Thank you.

Operator

Ladies and gentlemen, this concludes Cigna's Q2 2021 results review. Cigna Investor Relations will be available to respond to additional questions shortly. A recording of this conference will be available for 10 business days following this call. You may access the recorded conference by dialing 800-819-5743 or 203-369-3828. There is no passcode required for this replay.

Operator

Thank you for participating. We will now disconnect.

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