Sam Hazen
CEO at HCA Healthcare
Good morning. Thank you for joining the call. As I've mentioned on past calls, it has been difficult over the pandemic period to judge our business trends, because of the ups and downs we have experienced with the various COVID-19 surges. If you recall, the third quarter of 2021 was the most intense surge we saw with the Delta variant, and it's significantly influenced our business, making it difficult to compare.
We believe the second quarter and the third quarter of this year provide us with the most sustained period yet for us to judge our business. Generally, the financial results in the third quarter were in line with our internal expectations. As compared to the second-quarter, our revenue production was consistent with overall volumes, payer mix, and acuity generally stable. These results were generated with capacity constraints in certain situations, caused by ongoing labor market challenges.
In the quarter, we continued to invest significantly in our workforce, including the opening of one more Galen College of Nursing campus. These investments produced improvement in retention, more new hires, and reduced contract labor expenses. Overall, operating margins were solid and were a positive reflection on the disciplined execution by our teams. I want to thank them for their enduring commitment to our patients and our facilities. We continue to be impressed by their resolve and dedication.
These attributes were once again put to the test with Hurricane Ian. Fortunately, no patient or employee was harmed during the storm. And with the help of our partners, all facilities with the exception of one are fully operational. In the face of disasters whether a pandemic or hurricane, the people of HCA Healthcare continued to shine.
Normally, on this call, we attempt to provide you with some early perspectives on the upcoming year. Currently, we have reasonable insight into certain aspects of our business, such as demand which we believe will grow around 1% to 2% next year. We also expect to payer mix and acuity to remain stable. However, with respect to inflation, we are less certain. We have responded to these unprecedented inflationary and macro-economic pressures, and we will continue to respond with our workforce initiatives and our financial resiliency program. But it is too early to judge the effectiveness of our response as these forces and the related governmental responses continue to evolve and impact various categories of our cost.
Therefore, we will refrain from providing the typical early outlook for 2023 until we finish our planning process in early January, but then we will see another three months of performance to assess the overall environment as well as our response to it.
I'll close with this. We continue our work to position the company for long-term success and sustained stakeholder and shareholder value. Our strategic plan is designed to optimize the networks we have built over the years by resourcing them with better technology and analytics, new and innovative care models and a highly trained workforce. We believe these efforts position us well to grow and effectively leverage our deployed capital. But, more importantly, they position us better to deliver on our mission and provide higher-quality care to our patients in a more efficient manner.
Now, let me turn the call over to Bill. Thank you.