NYSE:MCW Mister Car Wash Q3 2023 Earnings Report $7.09 -0.15 (-2.07%) As of 04:00 PM Eastern Earnings HistoryForecast Mister Car Wash EPS ResultsActual EPS$0.06Consensus EPS $0.06Beat/MissMet ExpectationsOne Year Ago EPSN/AMister Car Wash Revenue ResultsActual Revenue$234.08 millionExpected Revenue$233.11 millionBeat/MissBeat by +$970.00 thousandYoY Revenue GrowthN/AMister Car Wash Announcement DetailsQuarterQ3 2023Date11/2/2023TimeN/AConference Call DateThursday, November 2, 2023Conference Call Time4:30PM ETUpcoming EarningsMister Car Wash's Q1 2025 earnings is scheduled for Tuesday, April 29, 2025, with a conference call scheduled on Wednesday, April 30, 2025 at 4:30 PM ET. Check back for transcripts, audio, and key financial metrics as they become available.Conference Call ResourcesConference Call AudioConference Call TranscriptPress Release (8-K)Quarterly Report (10-Q)Earnings HistoryCompany ProfilePowered by Mister Car Wash Q3 2023 Earnings Call TranscriptProvided by QuartrNovember 2, 2023 ShareLink copied to clipboard.There are 9 speakers on the call. Operator00:00:00Good afternoon, and welcome to Mr. Car Wash's Conference Call to discuss Financial Results for the 3rd Quarter Ending September 30, 2023. At this time, all participants are in listen only mode. Later, we will conduct a question and answer session and instructions will follow at that time. Please note this call is being recorded and a reproduction of this call in whole or in part is not permitted without written authorization from the company. Operator00:00:26Speaking from management on today's call are John Lai, Chairperson and Chief Executive Officer and Jed Gould, Chief Financial Officer. After John and Jed have made their formal remarks, we will open the call to questions. During this conference call, references to non GAAP financial measures will be made. A complete reconciliation of these measures to the most comparable GAAP measures have been included in the company's earnings press release issued earlier today and posted at the Investor Relations section of the company's website at mrcarwash.com. As a reminder, comments made on today's call may include forward looking statements, are subject to significant risks and uncertainties that could cause the company's actual results to differ materially from the company's current expectations. Operator00:01:08Please be advised that statements made today are current as of this call and are based on the company's present understanding of the market and industry conditions. While the company may choose to update these statements in the future, are under no obligation to do so unless required by applicable law or regulations. Please review the forward looking statements disclaimer contained in the company's latest annual 10 ks and 10 Q reports such as factors may be updated from time to time in other filings with the Securities and Exchange Commission. Will now turn the call over to Mr. John Lai. Operator00:01:35Please go ahead, sir. Speaker 100:01:40Good afternoon, everyone, and thank you for joining our Q3 earnings call. We had a solid Q3 and feel good about the upward momentum in our business. Comp store sales were positive and continue to grow quarter over quarter. New build openings are on schedule and performing nicely. Our titanium launch is moving full steam ahead and we're encouraged by the early results. Speaker 100:02:02Our Unlimited Wash Club members who represent over 70% of our revenues Continue to remain our most loyal and steadfast customers and we continue to manage our expenses while simultaneously investing for the future. For the quarter, sales grew 8% to $234,000,000 Adjusted EBITDA increased 8% to $72,000,000 Comp store sales increased 1.7%. We opened 8 new greenfield stores and are on track to hit our full year target of approximately 35. And we ended the quarter with 4 62 locations. As we continue to build a company that has enduring value, at the end of the day, it's all about the people that you surround yourself with. Speaker 100:02:48From our field operations to our Tucson headquarters staff, It truly takes an army and the strength of Mr. Car Wash is due to the strength of our team. Our titanium launch is a perfect example How awesome our teams are. I want to recognize 2 groups in particular, our facility maintenance group and our Tucson distribution center, who worked around the clock building, reconfiguring and installing our new rinse improvement, blower reconfiguration and titanium solution. When it comes to differentiation, titanium is just the latest in a long list of proprietary innovations that we have developed in house. Speaker 100:03:25Over the last several decades, our research and development team staffed with very talented engineers and chemists have developed truly unique products like hot shine, Wheel Polish, Repel Shield and now Titanium, which offer exceptional performance and tremendous value. At the very core, we are operators who take great pride in putting out a clean, dry, shiny car at pace. The efficiency of our stores starts with technology and our ability to leverage mechanization, chemistry and water quality. We not only scientifically balance our in house chemical program, but we're able to process cars in a speedy fashion, which our customers have come to expect. Part of the Mistra experience is not just the efficiency in which we operate, but the level of customer service we provide to our frontline staff. Speaker 100:04:14This is where we really excel and it's what we hear about most often. Last week, we hosted our National Leadership Conference where we brought in over 100 leaders from around the country to discuss our vision, go deep on our strategy and drill down into how we're going to execute And win the war in an increasingly competitive environment. The depth of talent in the room and the energy throughout the conference Was impressive and contagious. As we round the bend on the 4th quarter and look ahead to 2024, This team is laser focused on growing and continuously improving our business to further our competitive advantage. There's been a lot of talk recently about competition. Speaker 100:04:54And as we mentioned on our last call, competition is nothing new to us and something we've been facing for many years. We believe that when customers are given a choice, the best operators will ultimately prevail. And to that end, we are keenly intent on managing what we can control, which is the customer experience. We still believe the market is underpenetrated with additional white space in every market we're in. We also believe there's more tailwind to our category as new users adopt the Express Car Wash format and join our unlimited washcloth plan. Speaker 100:05:26While the car wash landscape remains dynamic and continues to evolve, the battle for regional dominance continues, Albeit at a more rational and thoughtful pace, which we believe is healthy and good for our industry. When we're asked questions about how consumers are currently behaving, Our answer is that we feel very fortunate to be in a space that acts more like a staple than a discretionary with demand for our service remain steady and strong. As we continue to densify in existing markets and look for new markets to move into, we will stay disciplined in our approach to scaling at a pace that's manageable And we'll deploy capital where we think we can generate the highest and best return while managing expenses thoughtfully. We currently are focused on building out Greenfield locations, but we'll continue to evaluate acquisitions and other uses of capital. I'd like to end my prepared remarks with a note of gratitude to the men and women of MiSTer who show up every day with smiles on their faces and skipping their step, delivering happiness to the millions of customers we serve. Speaker 100:06:27I will now turn the call over to Jed to provide more commentary around our financial results for the quarter. Speaker 200:06:35Thank you, John, and good afternoon, everyone. Overall, we had a solid Q3. We continue to manage our expenses, execute against our strategic priorities and move the business forward. Before I review the financial details of our Q3 results, let me give you a brief update on our new titanium offering. We remain optimistic about Titanium and the positive impact it is going to have on the business and results. Speaker 200:07:02The early Titanium results are And running in line with our expectations. As of today, we have implemented our new titanium offering, rinse improvement technology And reconfigured blowers in 317 stores. We continue to pick up momentum and installations are slightly ahead of our implementation plan. We now expect all stores to be reconfigured by mid Q1 next year. We continue to various promotional offers to help drive titanium trial and adoption. Speaker 200:07:35As we have said previously, this is likely to result in slightly higher churn rates during the implementation period. We expect this to be more than offset by higher early membership levels. We believe Titanium could represent a meaningful portion of our UWC and retail business over time and remain very comfortable As previously mentioned, the revenue and EBITDA impact will likely be minimal this year due to the timing of the rollouts and the promotional offerings and strategy, But we believe it will be meaningfully accretive to next year and should have a multi year impact. Now turning to the Q3 results. During the quarter, total net revenue increased 7 point 6% and comparable store sales increased 1.7% compared to last year. Speaker 200:08:34UWC sales represented nearly 72% of total WASH sales And we added 6,000 net members in the 3rd quarter. On a year over year basis, the number of UWC members increased 11.3%. The performance of the subscription business remained very stable in the quarter. Core churn rates remained in line with historic ranges and we did not see customers Trade down to lower price packages. On the development side, we opened 8 new greenfield locations and acquired 5 existing stores in the Q3. Speaker 200:09:08The performance of our Greenfields remained strong, ramping toward our mature Express exterior average unit volumes of approximately $2,100,000 and four wall EBITDA margins of approximately 45% in under 3 years. On the expense side of the business, we remain focused on managing expenses where we can and optimizing the investments we are making to support the long term growth Excluding stock based compensation as a percentage of revenue, total operating expenses increased 110 basis points to 78.9 percent year over year. The main drivers were labor and chemicals decreased 20 basis points to 30.1 percent, Other store operating expense increased 90 basis points to 38.7%. G and A expense decreased 30 basis points to 9.6% and gainloss on sale of assets increased 90 basis points to 0.6%. The cost of labor and chemicals benefited from better labor scheduling and optimizing regional labor infrastructure, which was partially offset by an increase in average hourly wages. Speaker 200:10:22Other store operating expenses increased primarily from An increase in rent expense from the fact that we have 50 more car wash leases compared to the same time last year as a result of the additional sales leasebacks Completed during the last year. In the quarter, cash rent expense increased 16% to $27,000,000 G and A expenses excluding stock based compensation expense increased 4% and was driven by continued investments To support growth in areas such as marketing, construction and development and other support functions, which were partially offset by lower corporate insurances and other During the Q3, interest expense increased to $19,100,000 from $10,100,000 last Due to higher interest rates and the expiration of our interest rate hedge in October of last year, interest expense was slightly favorable compared to plan due to the higher cash balance resulting from the faster pace of closing on sale leasebacks and the timing of reinvesting the proceeds back into the business. Our GAAP reported effective tax rate for the Q3 was 18.7% compared with 26 0.9% for the Q3 of 2022. The decrease was primarily due to the benefit related to the employee stock awards exercised in the period and The benefit related to a change in our estimated state tax expense this year compared to last year. Speaker 200:11:53Adjusted net income and adjusted net income per diluted share, which add back stock based compensation and certain non core operating expenses were $25,500,000 and $0.08 respectively in the quarter. 3rd quarter adjusted EBITDA was $71,600,000 up from 8.3% from the Q3 last year. Adjusted EBITDA margin was a healthy 30.6 percent and increased 20 basis points from the Q3 of last year. Moving on to some balance sheet and cash flow highlights. At the end of the Q3, cash and cash equivalents were approximately $62,100,000 And outstanding long term debt was $897,000,000 Importantly, our balance sheet remains Healthy and we continue to self fund our growth and expansion. Speaker 200:12:49Despite the rising interest rate environment, demand for sale leasebacks remains healthy And we completed 2 sale leaseback transactions in the 3rd quarter for an aggregate consideration of $10,500,000 The settled leaseback market continues to remain open for us and we are seeing favorable rates. Lastly, let me make a few comments around guidance and how we are thinking about the rest of the year. Our 3rd quarter results We're ahead of our expectations and we are pleased with the directional trends in our business. Early Titanium results are in line with our plan And we continue to tightly manage expenses and execute the business. The macro environment for the consumer remains challenging and we This dictates a certain level of cautiousness for the remainder of the year. Speaker 200:13:38As a result, we are leaving our full year guidance unchanged And reiterating our previously provided net revenue and adjusted EBITDA ranges of $913,000,000 to $936,000,000 and $270,000,000 to $283,000,000 respectively. In closing, We are pleased with our Q3 results and we remain focused on delivering our growth strategies. I'm very proud The team's best in class execution as well as their enthusiasm for capitalizing on the opportunity ahead of us as Operator00:14:22At this time, we will begin the question and answer session. At this time, we will pause momentarily to assemble the roster. And the first question comes from Simeon Gutman with Morgan Stanley. Speaker 300:14:47Hey, guys. This is actually Michael Kessel on for Simeon. Thanks for taking our question. First, guys, I wanted to ask about How retail customers behaved through Q3, if you notice anything relative to Q2 earlier in the year as far as Some of the weakness that we've seen in the last year or so and then any differences in how that customer behaved versus how your core UWC member behaved. Speaker 100:15:15Yes, I'll kick it off. So retail volume and revenues are moderating quarter over quarter. We're seeing improvements and a nice healthy growth in our ticket averages as well without having to resort to price increases. And so we've been very careful as an organization not to be overly promotional, specifically from a discount standpoint. And so we believe that the trends that we're currently seeing are healthy and with all the knock on wood sustainable, but we're also staying on soft ground. Speaker 200:15:46Yes. Michael, just to put a little bit finer point on that. So going back last call, we talked about retail being down double digits in Q1, Moderating to a high single digit negative in Q2, it further moderated during Q3. Still kind of High mid single digit, but it was Q3 was an improvement on a year over year basis compared to Q3. So encouraged by the trends that we're seeing here on the retail side. Speaker 100:16:13And Jed, your famous line is up is good, right? Speaker 200:16:16We'll take it. Speaker 300:16:19Maybe one follow-up, Jed, On CapEx guidance, which is coming up a bit, I think about $50,000,000 $55,000,000 or 20%. So it's a pretty it's a notable step Given that I guess unit growth is still on track for how you previously been thinking about it. So just any color on what's changing there and where you're maybe seeing some inflation In the CapEx line. Speaker 200:16:43Yes. There's really three factors there, Michael. So the first, as we shared in the prepared remarks, we've Been accelerating the rollout of Titanium. What was a full rollout as of the end of Q1, we're now targeting to have it all done by the middle of Q1. So getting more of these stores equipped with titanium at a faster rate than what we had originally projected. Speaker 200:17:06Also a little bit of a timing with just the spend against our 2024, 2025 pipeline. As we've talked about, It's an 18 to 20 month build out for one of these car washes and when the spend starts. While most of that spend is in the last 8 months of the construction cycle, there's a little bit of a timing piece there. And then we are seeing some Inflationary pressure, construction costs are up just a little bit, but also our ability to get more in proceeds on a sell leaseback Is also up. So the net investment on that construction and development is still approximately $2,000,000 Keeping our cash on cash year 2 cash on cash returns at about 50% and under a 3 year payback. Speaker 300:17:55Thanks guys. Operator00:17:58Thank you. And the next question comes from Justin Klaver with Baird. Speaker 400:18:03Yes, good afternoon everyone. Thanks for taking the questions. Just want to start on the guidance, Jade. Obviously, holding the full year implies A pretty wide range for 4Q. Just any color on maybe how the business is tracking here quarter to date and whether you would anticipate Some acceleration as I believe the comparisons ease quite notably in November December versus October. Speaker 200:18:31Yes. As we've talked about earlier in the year, we expect the lap just to get a little bit easier in Q4. Also as the greenfields that we opened in 2022 come online, that will provide a little bit of a tailwind as they move into the sophomore year. And then also with Titanium picking up a little bit faster, that will be a nice tailwind. So in order to hit the full year, the high end of the range, the plus 1, It will require a little bit of an acceleration compared to Q3. Speaker 200:19:04When we look at October, October September October last year were some of our strongest months. October were lapping plus 9 point 3. And so really looking at the 2 year stack and we saw a slight improvement in October on a 2 year stack compared to Q3 On a 2 year stack. Speaker 400:19:30That's very helpful color. Thank you. And then just on the Much of the cost with titanium flowing through CapEx. Just wondering if there's been some, I guess, excess operating that the business is absorbing this year that obviously won't repeat next year as you finish the rollout early in 1Q? Speaker 200:19:50Yes. Certainly, I think particularly the first half of the year, a lot of pressure on the labor front. When you look at last For the quarter, labor rates were up just over 3% compared to I believe it was last quarter we were about 5% labor rates up. So we're starting to see just a little bit of relief on that side. Utilities, We're also seeing some favorability during Q3 and expect that to continue into Q4, whereas there was a lot of pressure on utilities, particularly in the first half of the year. Speaker 200:20:25And then also finally, and called this out in the prepared remarks, Corporate insurance, we're seeing some favorability on our insurance in the second half compared to where we were in the first half. Speaker 100:20:38Yes, Jed, I would just add, when we think on a project of this magnitude and it really is what I describe as a fundamental transformation of our tunnel And that tunnel experience and we added as we've noted before this blower reconfiguration and rinse improvement And this is not scope creep, but there's other things that come with these projects. And so when I look at our repairs and maintenance And the things that we have to expense upfront, that's also I think come at a certain cost. But we're happy to make those investments Because again, we're setting up our stores for the long haul. Speaker 400:21:18All right. Thank you both. Best of luck. Operator00:21:22Thank you. And the next question comes from John Heinbockel with Guggenheim. Speaker 500:21:27Let me start, John. Just sort of 2 parts. Your thought on pricing of membership architecture, right? So I think in some markets there might be a $7 gap between premium and titanium and others maybe $10 And then how that impacts membership quality. So is there a thought that maybe you want more of a $7 gap And encourage people to move toward titanium, so a little less membership, but a little higher price, little higher quality. Speaker 500:21:58How do you think about that? Speaker 100:22:01Yes, I think you're spot on, John. And so directionally, as we look to kind of compress that Delta between our platinum and our titanium to make it more within reach and easier for folks to upgrade. That's going to be part of our overall design. Again, we want to be very clear in how we Transition existing members into a new price point and there's certain rules and things that we need to do from a communication standpoint So that they are given ample notice. So we're working through the mechanics of that as we speak, but you nailed it. Speaker 100:22:38At the end of the day, As we're settling in on what we believe the titanium price to be, anything we can do to make that more attractive And more within reach that would help us achieve our goals. But we are balancing to your comment this Mutual objectives behind increasing the number of members in each of our premium packages while maximizing profitability. Speaker 500:23:07All right. And then I guess, second topic, right? The idea of buy versus build, Right. And how close the cost of buy has to be to build Are we so it seems like we're getting closer. Your thought on that and are we within reach where The economics are more compelling or competitive on the buy side? Speaker 100:23:35Yes, it's We're getting there. So prices on M and A are definitely coming down. The cost of build is going up. And so there will be a point where both become equally attractive. I think it's important to note that as a company, we're agnostic the end of the day between greenfield and acquisitions and we will deploy capital where we can generate the highest return. Speaker 100:23:57There's pros and cons to both sides of that equation, the greenfields, we can not going to say control our own destiny, but really set up the stores to our specifications And design in the way we want, but M and A is also an attractive path for us, particularly as we look to move into new markets and Accelerate that path into a new market. So that coupled with bolt ons, which will always be part of the equation. So we're not quite there yet in terms of that Equilibrium point, but it's moving in that direction. Speaker 400:24:31Okay. Thank you. Operator00:24:34Thank you. And the next question comes from Michael Lasser with UBS. Speaker 400:24:45Good evening. Thanks a lot Speaker 600:24:47for taking my question. John, at the outset of your remarks, you mentioned an increasingly competitive environment. While Mr. Car Wash has operated in a competitive environment for a long time, are the dynamics changing where it's just more difficult To attract new members to your club, given that the 6,000 net additions is one of the Smallest increases that you've reported since you've been a publicly traded company? Speaker 100:25:18Wow! So there's kind of Three questions inside that question, Michael. Speaker 400:25:23Yes. Speaker 100:25:23Which you're famous for. So to answer the middle part of your question, we haven't Seeing a slowdown in member growth through our greenfield locations. Q3 though was From a UWC net member growth standpoint, and that was somewhat intentional. We prioritized converting existing members into our Titanium program in Q3 is we're launching and rolling this out. And it's really hard when you get down to store level to have multiple objectives happening simultaneously. Speaker 100:25:57We erred on the side of let's take existing members and introduce them to Titanium, rather than focusing what had been our primary focus, which Converting retail customers into membership. And so that will be we're in execution mode on titanium right now and that's going to be our primary focus over the next several But equally both sides of that are equally important to us over time. And so with respect to your question about competition. We have not felt any meaningful impact to our growth trajectory due to the current competitive environment. Speaker 200:26:35Hey, Michael, one other point I think is worth highlighting. When you look at Seasonality of UWC growth, it's 65% to 70% of our UWC sign ups have typically been In the first half of the year. And when you look at the more recent years, that's been even more pronounced. But that's To John's point, that's what we're really optimistic and excited about Titanium is because we now have these 2,100,000 existing UWC members that are at bats And driving the top line through trading them into titanium. Speaker 600:27:09And Jud, in your comments, you had Noted that core churn is stable. Does that mean you're I think you alluded to Experiencing some higher churn, which would be consistent with John's comments around focusing on the conversions rather than the new customers. Can you explain and frame how we should think about churn into 2024? And then how does that impact Overall membership growth in the next year, especially on the heels of the retail business being softer for the last several quarters and That being the source of new member growth. Speaker 200:27:52Yes. So when we talk about core churn, Previous calls, we've shared that we've been testing Avariates, marketing initiatives, promotions. And what we found that really works is introductory And trial price offers where we're trying to get new customers to try titanium and really accelerate that trial And drive mix to those more premium packages. What happens is it comes at the price of slightly higher churn. And we talked about it in the prepared remarks in Q2, also talked about it in Q3 where when we roll to the regular pricing, we see a slight uptick in churn. Speaker 200:28:33For Q3, it was about 0.2 of an uptick in our churn, with promotional UWC members rolling back to regular. So it's not outsized or anything to be overly concerned about at this point, but end objective though is to drive that mix and get as many members in our Premium package as we can. Jed, if Speaker 100:29:04I could just add too. I think we've been very responsible and smart quite frankly in not Getting too aggressive in some of those introductory trial offers and we've seen some silly stuff out there where folks are, I call it giving away The farm at $0.99 offers, penny offers for the 1st month and that could be a slippery slope and there's The old adage, the way in which you acquire a member is the way in which you need to keep a member. But if you're leaning really heavily in on the price side of the equation, which we haven't, That is going to have it's going to come in at a cost and that cost is a higher churn. Speaker 200:29:40One other point, Michael, I think is really important for folks Tahira and kind of the proverbial yellow canary is UWC usage. Obviously, a customer is more inclined to cancel out of a subscription that they're not using. When we look at usage of UWC during the quarter, we did not see any downtick there. UWC customers are washing as much as they have in past quarters. Speaker 600:30:03Got you. Thank you so much. Good luck. Operator00:30:08Thank you. And the next question comes from Randy Konik with Jefferies. Speaker 700:30:13Yes. Good afternoon. Thanks a lot. I guess a question for you Jed. You talked about the back The retail side of the business, I think you said double digit negative comps in the Q1, down high single in the second quarter, and the third quarter was a little bit better. Speaker 700:30:31Based on what you're seeing across the different regions, do you think that Based on the business and as it stands today in retail, as we kind of get towards the Q1 and go up That negative double digit type of compare. Is that can we kind of think through that the retail side of the ledger should start to kind of get towards Flattish or slightly positive as we go up against that comparison based on what you're seeing right now. I just wanted to just get a feel for that trend line. Thanks. Speaker 200:31:05Yes, Randy, when we look at the last when you go back and you look at this over the last 5, even 10 years, our goal is to trade Our retail customers into the Unlimited Wash Club program. And so historically, that has run negative mid single Digits retail has run negative mid single digits. And perhaps we really haven't been framing this like we should, but Essentially, it's mix shift, trading that retail customer into the higher priced, predictive reoccurring UWC offering, but the price of that and we're willingly accepting it is you lose a retail customer. So it's been historically, it's been down about mid single digits and I think that's a fair assumption as we think about on a baseline for go forward. Speaker 700:31:54Understood. And then just how should we be thinking about over the next couple of years when you're thinking about Titanium, mixing in and just how you're thinking about core pricing. I'm just trying to get a sense of how we should be thinking about over a multiyear period How pricing should shift? What should it actually grow at on a multiyear basis for the next few years? Like should we be thinking Low single digit price growth because of mix plus some taking of the core up. Speaker 700:32:25Just give us a little sense of how we should be thinking about that from framing it up? Thanks. Speaker 200:32:31Yes. Randy, that's a trickier one. It's still what I would consider relatively early days as we look at Titanium How it's testing, we are very encouraged and optimistic in being able to And put emphasis on that at least 10% mix and so by the end of year 1. But it's really hard to say how that plays out in 2024 and then Into 2025 as well, but we believe internally that it's going to continue to provide a natural tailwind Because just the consumer educating the consumer on the benefits of titanium, it's not just going to happen on This is going to continue to happen over time. I do think and it's worth pointing out is there's you've got the UWC side of it that we talk about And at least 10%, but also the titanium retail side as well, which we're seeing encouraging results. Speaker 200:33:31We're not doing any discounting or promotions there, just natural customers wanting to try on a retail basis and seeing the retail Ticket mix in the mid teens from a mix perspective. Speaker 100:33:45Yes, Randy, I'd just add what gives us great confidence and why we're so excited Titanium is that when we look at pre titanium what our member mix look like And where we were more heavily weighted towards our premium platinum package naturally without a concerted effort internally to drive premium membership, It was really a natural customers gravitating towards the value that we had put into that program. Now with this additional value stack that's in the Titanium program, we're very optimistic that we're going to continue to enjoy a Stronger premium member mix over time, but we're going to do it again in a way that is not trying to spike member mix. We want folks to naturally gravitate towards it because they see the value in it. And that's how we've had such a sticky and strong member base Throughout the years. Speaker 700:34:41Very helpful. Thanks, guys. Operator00:34:44Thank you. And the next question comes from Chris O'Cull with Stifel. Speaker 800:34:54Yes. Hey, good afternoon, guys. I was wondering how the company is thinking about capital allocation For next year, is the plan to develop kind of a similar number of washes or do you think there's opportunities for more acquisitions? And just wondering, Jed, is there a similar level of gross CapEx? Is that a reasonable expectation for next year as you have this year? Speaker 200:35:17Yes. Right now, I mean, we'll provide more specifics on 2024 as we get into our next call. But what I would say kind of at a high level From a capital allocation perspective, the current plan right now is to self fund our growth into And our investments that we plan to make next year. But it's really kind of 4 main variables as we think about that capital Allocation. Just what happens on the acquisition front, what happens in the broader interest rate environment where Our existing debt load is 100% floating at this point. Speaker 200:35:58That's a variable in The capital allocation strategy, sell leasebacks and cap rates and what happens there, but then also just the existing human capital within This team and what we're able to bite off. I would say that as we think about 2024 greenfields, so this year, we feel good about the approximate 35 That we'll develop more greenfields in 2024 than what we plan to do here in 2023. Speaker 100:36:24Yes. And Chris, if I can We are committed to not sweating the assets, if you will. And when we look at our core portfolio, again, we're very proud of the year over year investments that we've been making in those stores. That said, given the size of our There are a number of stores that we've identified that are in need of some additional love, if you will, and reinvestment. And so we're going to be chipping away at that pile too. Speaker 100:36:52So while Jed is famous, he's the capital allocation czar internally and wields a lot of power as a But if we use as our sole measure the highest return of invested capital, obviously Greenfields is a really strong case. That said, if we neglect some of those older stores over time, that's going to ultimately show up Reduced AUVs. So we're going to be chipping away at that pile as well, again, at a pace that we can handle. But I'm happy to report that it's a very small sliver of our overall store count because the bulk of our stores are in great shape. Speaker 800:37:34That's helpful. Jed, are you seeing any changes in the cap rate given the fall off in bonus depreciation and just The overall yield environment? Speaker 200:37:48Not at this point, Chris. I mean, we're still getting deals done. We've got another number of stores that are at market that are out to market right now and we're signing LOIs and getting good Favorable cap rates on those. Part of the analysis that we do when we're looking at sell leaseback versus funding through external debt is we'll look at What is most accretive to EPS in calculating cap breakeven From a sale leaseback cap rate perspective relative to the what the interest rate is prevailing interest rate is at the time. So we believe there's still a lot of cushion there, but We continue to see very favorable economics. Speaker 200:38:31I think it's a testament to having been doing sell leasebacks For longer than anybody in this space, we've got a great track record of paying our rents and Great operations team, great relationships with our brokers and with our with the national REITs that out there and that's something that's important to us and we pride ourselves and we continue to invest time to make sure that we're nurturing those relationships and keeping that market open for us. Jed, if you're going Speaker 100:39:01to underwrite a project, you're going to underwrite a project with a company that has a strong track record, a great management team And a long history of doing it right. And I think we checked those boxes. Speaker 800:39:14Yes. That makes sense. Okay. Just also, I mean, the company has seen declining retail traffic for several consecutive quarters now. And I'm just wondering if you guys have completed any To try to understand the root causes of the softness. Speaker 800:39:29And I know that the I believe the industry has been soft as well. And I'm just wondering if there's any And a discussion with any other companies and just in terms of what's driving or what do you guys think is driving this retail softness? Speaker 100:39:44Yes. So Chris, this is John. We don't have a consumer study that we can point to. There's a lot of theories. One of my beliefs is that As an industry, there's been a lot of folks have been pushing the pricing envelope relatively aggressively. Speaker 100:40:00And at a certain point, this is not a completely inelastic service that you could at $12 or higher for a base wash. It's going to have an impact on retail frequency. And again, I think we have been very prudent in our approach and relatively conservative in not being overly aggressive in pushing that pricing envelope. And as a result, we're happy with that. But I think that has had some effect and that's just my theory. Speaker 800:40:33Great. Thanks guys. Operator00:40:36Thank you. And the next question comes from Tristan Thomas Martin with BMO Capital Markets. Speaker 200:40:42Hey, good afternoon. Tristan, on first, I mean, just two questions. There's been a lot of obviously talk about the competitive landscape and how more competitive it's gotten. But now that people are starting to pull back, does that create any specific opportunities for you? Speaker 100:40:59Absolutely, 100%. So I would say that right now people are being much more calculated and measured and really focusing on growing their existing footprints then expanding into new markets. We're definitely seeing less encroaching than we have in the last couple of years, which is good and healthy. So we anticipate new unit growth to moderate and we're actually seeing some platforms pair back on their growth plans For a variety of reasons, but primarily it's access to capital. So in the end, as we look at multiples that are starting Come down and it feels like the market right now is reset to about a 10x number, which literally 2 years ago, things were trading at more than 15x. Speaker 100:41:48And there's also more of a focus, which has been our focus from the get go on quality versus quantity. Because for a while during the craziness over the last several years, there were certain platforms that were all about scaling just to scale and buying whatever they could. And the chickens coming home to roost, if you will. So we, like others, are being cautious And this will create a number of opportunities for us as an organization, but we're going to be very disciplined and highly selective And choosing when and where to pull the trigger on M and A. Speaker 200:42:30Okay. Thank you. And then just mentioned the macro is softer. If it continues to get worse, what is the Mr. Car Wash recession playbook? Speaker 100:42:41Well, I'd start with we have super strong AUVs right now, really healthy margins. We run a tight ship. We have a staffing model that we're really proud of, but we do air on the side of And there's a right there's the idea around right staffing, running lean and running too fat and Higher volume stores, it's actually easier to operate a higher volume store than it is a lower volume store. But what we're doing is making material investments in people in the human capital front and we have over 150 MITs in our pipeline that are Part of our operating expense line and we're happy to make that investment because it's going to be the future for our organization as these high potential future leaders Running the stores that we have in our pipeline. So if stuff hit the fan and things got really tight, we could pull back on some of those levers. Speaker 100:43:43It may mean a temporary slowdown for us, but I think we'd be able to weather the storm. So last thing I'd just add on that. We have managed so we've been around for 25 years. We have managed through multiple economic cycles And have emerged stronger quite frankly from each one. And so we don't anticipate We believe that we'll be able to manage through this one as well as we're managing through it and we're going to merge just fine. Speaker 200:44:13Great. Thank you. Operator00:44:16Thank you. And this concludes the question and answer session. I would like to turn the floor to management for any closing comments. Speaker 100:44:23Well, thank you everybody. As Car Wash operators, we love what we do, we love who we serve and we feel very fortunate to be a leader in the space that's growing year over year. We look forward to checking back with you guys on our next quarterly call. Thanks everyone for joining. Operator00:44:38Thank you. The conference has now concluded. Thank you for attending today's presentation.Read moreRemove AdsPowered by Conference Call Audio Live Call not available Earnings Conference CallMister Car Wash Q3 202300:00 / 00:00Speed:1x1.25x1.5x2xRemove Ads Earnings DocumentsPress Release(8-K)Quarterly report(10-Q) Mister Car Wash Earnings HeadlinesReimagine Self-Care—Mister Car Wash Helps Drivers Extend the Love to Their CarsApril 4, 2025 | businesswire.com3 Reasons MCW is Risky and 1 Stock to Buy InsteadApril 3, 2025 | finance.yahoo.comNow I look stupid. Real stupid... I thought what happened 25 years ago was a once- in-a-lifetime event… but how wrong I was. Because here we are, a quarter of a century later, almost to the exact day, and it’s happening again. April 16, 2025 | Porter & Company (Ad)3 Reasons MCW is Risky and 1 Stock to Buy InsteadApril 3, 2025 | finance.yahoo.comRaymond James Initiates Coverage of Mister Car Wash (MCW) with Outperform RecommendationMarch 13, 2025 | msn.comMister Car Wash initiated with an Outperform at Raymond JamesMarch 13, 2025 | markets.businessinsider.comSee More Mister Car Wash Headlines Get Earnings Announcements in your inboxWant to stay updated on the latest earnings announcements and upcoming reports for companies like Mister Car Wash? Sign up for Earnings360's daily newsletter to receive timely earnings updates on Mister Car Wash and other key companies, straight to your email. Email Address About Mister Car WashMister Car Wash (NYSE:MCW), together with its subsidiaries, provides conveyorized car wash services in the United States. It offers express exterior and interior cleaning services. The company serves individual retail and corporate customers. The company was formerly known as Hotshine Holdings, Inc. and changed its name to Mister Car Wash, Inc. in March 2021. Mister Car Wash, Inc. was founded in 1996 and is headquartered in Tucson, Arizona.View Mister Car Wash ProfileRead more More Earnings Resources from MarketBeat Earnings Tools Today's Earnings Tomorrow's Earnings Next Week's Earnings Upcoming Earnings Calls Earnings Newsletter Earnings Call Transcripts Earnings Beats & Misses Corporate Guidance Earnings Screener Earnings By Country U.S. Earnings Reports Canadian Earnings Reports U.K. Earnings Reports Latest Articles Tesla Stock Eyes Breakout With Earnings on DeckJohnson & Johnson Earnings Were More Good Than Bad—Time to Buy? 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There are 9 speakers on the call. Operator00:00:00Good afternoon, and welcome to Mr. Car Wash's Conference Call to discuss Financial Results for the 3rd Quarter Ending September 30, 2023. At this time, all participants are in listen only mode. Later, we will conduct a question and answer session and instructions will follow at that time. Please note this call is being recorded and a reproduction of this call in whole or in part is not permitted without written authorization from the company. Operator00:00:26Speaking from management on today's call are John Lai, Chairperson and Chief Executive Officer and Jed Gould, Chief Financial Officer. After John and Jed have made their formal remarks, we will open the call to questions. During this conference call, references to non GAAP financial measures will be made. A complete reconciliation of these measures to the most comparable GAAP measures have been included in the company's earnings press release issued earlier today and posted at the Investor Relations section of the company's website at mrcarwash.com. As a reminder, comments made on today's call may include forward looking statements, are subject to significant risks and uncertainties that could cause the company's actual results to differ materially from the company's current expectations. Operator00:01:08Please be advised that statements made today are current as of this call and are based on the company's present understanding of the market and industry conditions. While the company may choose to update these statements in the future, are under no obligation to do so unless required by applicable law or regulations. Please review the forward looking statements disclaimer contained in the company's latest annual 10 ks and 10 Q reports such as factors may be updated from time to time in other filings with the Securities and Exchange Commission. Will now turn the call over to Mr. John Lai. Operator00:01:35Please go ahead, sir. Speaker 100:01:40Good afternoon, everyone, and thank you for joining our Q3 earnings call. We had a solid Q3 and feel good about the upward momentum in our business. Comp store sales were positive and continue to grow quarter over quarter. New build openings are on schedule and performing nicely. Our titanium launch is moving full steam ahead and we're encouraged by the early results. Speaker 100:02:02Our Unlimited Wash Club members who represent over 70% of our revenues Continue to remain our most loyal and steadfast customers and we continue to manage our expenses while simultaneously investing for the future. For the quarter, sales grew 8% to $234,000,000 Adjusted EBITDA increased 8% to $72,000,000 Comp store sales increased 1.7%. We opened 8 new greenfield stores and are on track to hit our full year target of approximately 35. And we ended the quarter with 4 62 locations. As we continue to build a company that has enduring value, at the end of the day, it's all about the people that you surround yourself with. Speaker 100:02:48From our field operations to our Tucson headquarters staff, It truly takes an army and the strength of Mr. Car Wash is due to the strength of our team. Our titanium launch is a perfect example How awesome our teams are. I want to recognize 2 groups in particular, our facility maintenance group and our Tucson distribution center, who worked around the clock building, reconfiguring and installing our new rinse improvement, blower reconfiguration and titanium solution. When it comes to differentiation, titanium is just the latest in a long list of proprietary innovations that we have developed in house. Speaker 100:03:25Over the last several decades, our research and development team staffed with very talented engineers and chemists have developed truly unique products like hot shine, Wheel Polish, Repel Shield and now Titanium, which offer exceptional performance and tremendous value. At the very core, we are operators who take great pride in putting out a clean, dry, shiny car at pace. The efficiency of our stores starts with technology and our ability to leverage mechanization, chemistry and water quality. We not only scientifically balance our in house chemical program, but we're able to process cars in a speedy fashion, which our customers have come to expect. Part of the Mistra experience is not just the efficiency in which we operate, but the level of customer service we provide to our frontline staff. Speaker 100:04:14This is where we really excel and it's what we hear about most often. Last week, we hosted our National Leadership Conference where we brought in over 100 leaders from around the country to discuss our vision, go deep on our strategy and drill down into how we're going to execute And win the war in an increasingly competitive environment. The depth of talent in the room and the energy throughout the conference Was impressive and contagious. As we round the bend on the 4th quarter and look ahead to 2024, This team is laser focused on growing and continuously improving our business to further our competitive advantage. There's been a lot of talk recently about competition. Speaker 100:04:54And as we mentioned on our last call, competition is nothing new to us and something we've been facing for many years. We believe that when customers are given a choice, the best operators will ultimately prevail. And to that end, we are keenly intent on managing what we can control, which is the customer experience. We still believe the market is underpenetrated with additional white space in every market we're in. We also believe there's more tailwind to our category as new users adopt the Express Car Wash format and join our unlimited washcloth plan. Speaker 100:05:26While the car wash landscape remains dynamic and continues to evolve, the battle for regional dominance continues, Albeit at a more rational and thoughtful pace, which we believe is healthy and good for our industry. When we're asked questions about how consumers are currently behaving, Our answer is that we feel very fortunate to be in a space that acts more like a staple than a discretionary with demand for our service remain steady and strong. As we continue to densify in existing markets and look for new markets to move into, we will stay disciplined in our approach to scaling at a pace that's manageable And we'll deploy capital where we think we can generate the highest and best return while managing expenses thoughtfully. We currently are focused on building out Greenfield locations, but we'll continue to evaluate acquisitions and other uses of capital. I'd like to end my prepared remarks with a note of gratitude to the men and women of MiSTer who show up every day with smiles on their faces and skipping their step, delivering happiness to the millions of customers we serve. Speaker 100:06:27I will now turn the call over to Jed to provide more commentary around our financial results for the quarter. Speaker 200:06:35Thank you, John, and good afternoon, everyone. Overall, we had a solid Q3. We continue to manage our expenses, execute against our strategic priorities and move the business forward. Before I review the financial details of our Q3 results, let me give you a brief update on our new titanium offering. We remain optimistic about Titanium and the positive impact it is going to have on the business and results. Speaker 200:07:02The early Titanium results are And running in line with our expectations. As of today, we have implemented our new titanium offering, rinse improvement technology And reconfigured blowers in 317 stores. We continue to pick up momentum and installations are slightly ahead of our implementation plan. We now expect all stores to be reconfigured by mid Q1 next year. We continue to various promotional offers to help drive titanium trial and adoption. Speaker 200:07:35As we have said previously, this is likely to result in slightly higher churn rates during the implementation period. We expect this to be more than offset by higher early membership levels. We believe Titanium could represent a meaningful portion of our UWC and retail business over time and remain very comfortable As previously mentioned, the revenue and EBITDA impact will likely be minimal this year due to the timing of the rollouts and the promotional offerings and strategy, But we believe it will be meaningfully accretive to next year and should have a multi year impact. Now turning to the Q3 results. During the quarter, total net revenue increased 7 point 6% and comparable store sales increased 1.7% compared to last year. Speaker 200:08:34UWC sales represented nearly 72% of total WASH sales And we added 6,000 net members in the 3rd quarter. On a year over year basis, the number of UWC members increased 11.3%. The performance of the subscription business remained very stable in the quarter. Core churn rates remained in line with historic ranges and we did not see customers Trade down to lower price packages. On the development side, we opened 8 new greenfield locations and acquired 5 existing stores in the Q3. Speaker 200:09:08The performance of our Greenfields remained strong, ramping toward our mature Express exterior average unit volumes of approximately $2,100,000 and four wall EBITDA margins of approximately 45% in under 3 years. On the expense side of the business, we remain focused on managing expenses where we can and optimizing the investments we are making to support the long term growth Excluding stock based compensation as a percentage of revenue, total operating expenses increased 110 basis points to 78.9 percent year over year. The main drivers were labor and chemicals decreased 20 basis points to 30.1 percent, Other store operating expense increased 90 basis points to 38.7%. G and A expense decreased 30 basis points to 9.6% and gainloss on sale of assets increased 90 basis points to 0.6%. The cost of labor and chemicals benefited from better labor scheduling and optimizing regional labor infrastructure, which was partially offset by an increase in average hourly wages. Speaker 200:10:22Other store operating expenses increased primarily from An increase in rent expense from the fact that we have 50 more car wash leases compared to the same time last year as a result of the additional sales leasebacks Completed during the last year. In the quarter, cash rent expense increased 16% to $27,000,000 G and A expenses excluding stock based compensation expense increased 4% and was driven by continued investments To support growth in areas such as marketing, construction and development and other support functions, which were partially offset by lower corporate insurances and other During the Q3, interest expense increased to $19,100,000 from $10,100,000 last Due to higher interest rates and the expiration of our interest rate hedge in October of last year, interest expense was slightly favorable compared to plan due to the higher cash balance resulting from the faster pace of closing on sale leasebacks and the timing of reinvesting the proceeds back into the business. Our GAAP reported effective tax rate for the Q3 was 18.7% compared with 26 0.9% for the Q3 of 2022. The decrease was primarily due to the benefit related to the employee stock awards exercised in the period and The benefit related to a change in our estimated state tax expense this year compared to last year. Speaker 200:11:53Adjusted net income and adjusted net income per diluted share, which add back stock based compensation and certain non core operating expenses were $25,500,000 and $0.08 respectively in the quarter. 3rd quarter adjusted EBITDA was $71,600,000 up from 8.3% from the Q3 last year. Adjusted EBITDA margin was a healthy 30.6 percent and increased 20 basis points from the Q3 of last year. Moving on to some balance sheet and cash flow highlights. At the end of the Q3, cash and cash equivalents were approximately $62,100,000 And outstanding long term debt was $897,000,000 Importantly, our balance sheet remains Healthy and we continue to self fund our growth and expansion. Speaker 200:12:49Despite the rising interest rate environment, demand for sale leasebacks remains healthy And we completed 2 sale leaseback transactions in the 3rd quarter for an aggregate consideration of $10,500,000 The settled leaseback market continues to remain open for us and we are seeing favorable rates. Lastly, let me make a few comments around guidance and how we are thinking about the rest of the year. Our 3rd quarter results We're ahead of our expectations and we are pleased with the directional trends in our business. Early Titanium results are in line with our plan And we continue to tightly manage expenses and execute the business. The macro environment for the consumer remains challenging and we This dictates a certain level of cautiousness for the remainder of the year. Speaker 200:13:38As a result, we are leaving our full year guidance unchanged And reiterating our previously provided net revenue and adjusted EBITDA ranges of $913,000,000 to $936,000,000 and $270,000,000 to $283,000,000 respectively. In closing, We are pleased with our Q3 results and we remain focused on delivering our growth strategies. I'm very proud The team's best in class execution as well as their enthusiasm for capitalizing on the opportunity ahead of us as Operator00:14:22At this time, we will begin the question and answer session. At this time, we will pause momentarily to assemble the roster. And the first question comes from Simeon Gutman with Morgan Stanley. Speaker 300:14:47Hey, guys. This is actually Michael Kessel on for Simeon. Thanks for taking our question. First, guys, I wanted to ask about How retail customers behaved through Q3, if you notice anything relative to Q2 earlier in the year as far as Some of the weakness that we've seen in the last year or so and then any differences in how that customer behaved versus how your core UWC member behaved. Speaker 100:15:15Yes, I'll kick it off. So retail volume and revenues are moderating quarter over quarter. We're seeing improvements and a nice healthy growth in our ticket averages as well without having to resort to price increases. And so we've been very careful as an organization not to be overly promotional, specifically from a discount standpoint. And so we believe that the trends that we're currently seeing are healthy and with all the knock on wood sustainable, but we're also staying on soft ground. Speaker 200:15:46Yes. Michael, just to put a little bit finer point on that. So going back last call, we talked about retail being down double digits in Q1, Moderating to a high single digit negative in Q2, it further moderated during Q3. Still kind of High mid single digit, but it was Q3 was an improvement on a year over year basis compared to Q3. So encouraged by the trends that we're seeing here on the retail side. Speaker 100:16:13And Jed, your famous line is up is good, right? Speaker 200:16:16We'll take it. Speaker 300:16:19Maybe one follow-up, Jed, On CapEx guidance, which is coming up a bit, I think about $50,000,000 $55,000,000 or 20%. So it's a pretty it's a notable step Given that I guess unit growth is still on track for how you previously been thinking about it. So just any color on what's changing there and where you're maybe seeing some inflation In the CapEx line. Speaker 200:16:43Yes. There's really three factors there, Michael. So the first, as we shared in the prepared remarks, we've Been accelerating the rollout of Titanium. What was a full rollout as of the end of Q1, we're now targeting to have it all done by the middle of Q1. So getting more of these stores equipped with titanium at a faster rate than what we had originally projected. Speaker 200:17:06Also a little bit of a timing with just the spend against our 2024, 2025 pipeline. As we've talked about, It's an 18 to 20 month build out for one of these car washes and when the spend starts. While most of that spend is in the last 8 months of the construction cycle, there's a little bit of a timing piece there. And then we are seeing some Inflationary pressure, construction costs are up just a little bit, but also our ability to get more in proceeds on a sell leaseback Is also up. So the net investment on that construction and development is still approximately $2,000,000 Keeping our cash on cash year 2 cash on cash returns at about 50% and under a 3 year payback. Speaker 300:17:55Thanks guys. Operator00:17:58Thank you. And the next question comes from Justin Klaver with Baird. Speaker 400:18:03Yes, good afternoon everyone. Thanks for taking the questions. Just want to start on the guidance, Jade. Obviously, holding the full year implies A pretty wide range for 4Q. Just any color on maybe how the business is tracking here quarter to date and whether you would anticipate Some acceleration as I believe the comparisons ease quite notably in November December versus October. Speaker 200:18:31Yes. As we've talked about earlier in the year, we expect the lap just to get a little bit easier in Q4. Also as the greenfields that we opened in 2022 come online, that will provide a little bit of a tailwind as they move into the sophomore year. And then also with Titanium picking up a little bit faster, that will be a nice tailwind. So in order to hit the full year, the high end of the range, the plus 1, It will require a little bit of an acceleration compared to Q3. Speaker 200:19:04When we look at October, October September October last year were some of our strongest months. October were lapping plus 9 point 3. And so really looking at the 2 year stack and we saw a slight improvement in October on a 2 year stack compared to Q3 On a 2 year stack. Speaker 400:19:30That's very helpful color. Thank you. And then just on the Much of the cost with titanium flowing through CapEx. Just wondering if there's been some, I guess, excess operating that the business is absorbing this year that obviously won't repeat next year as you finish the rollout early in 1Q? Speaker 200:19:50Yes. Certainly, I think particularly the first half of the year, a lot of pressure on the labor front. When you look at last For the quarter, labor rates were up just over 3% compared to I believe it was last quarter we were about 5% labor rates up. So we're starting to see just a little bit of relief on that side. Utilities, We're also seeing some favorability during Q3 and expect that to continue into Q4, whereas there was a lot of pressure on utilities, particularly in the first half of the year. Speaker 200:20:25And then also finally, and called this out in the prepared remarks, Corporate insurance, we're seeing some favorability on our insurance in the second half compared to where we were in the first half. Speaker 100:20:38Yes, Jed, I would just add, when we think on a project of this magnitude and it really is what I describe as a fundamental transformation of our tunnel And that tunnel experience and we added as we've noted before this blower reconfiguration and rinse improvement And this is not scope creep, but there's other things that come with these projects. And so when I look at our repairs and maintenance And the things that we have to expense upfront, that's also I think come at a certain cost. But we're happy to make those investments Because again, we're setting up our stores for the long haul. Speaker 400:21:18All right. Thank you both. Best of luck. Operator00:21:22Thank you. And the next question comes from John Heinbockel with Guggenheim. Speaker 500:21:27Let me start, John. Just sort of 2 parts. Your thought on pricing of membership architecture, right? So I think in some markets there might be a $7 gap between premium and titanium and others maybe $10 And then how that impacts membership quality. So is there a thought that maybe you want more of a $7 gap And encourage people to move toward titanium, so a little less membership, but a little higher price, little higher quality. Speaker 500:21:58How do you think about that? Speaker 100:22:01Yes, I think you're spot on, John. And so directionally, as we look to kind of compress that Delta between our platinum and our titanium to make it more within reach and easier for folks to upgrade. That's going to be part of our overall design. Again, we want to be very clear in how we Transition existing members into a new price point and there's certain rules and things that we need to do from a communication standpoint So that they are given ample notice. So we're working through the mechanics of that as we speak, but you nailed it. Speaker 100:22:38At the end of the day, As we're settling in on what we believe the titanium price to be, anything we can do to make that more attractive And more within reach that would help us achieve our goals. But we are balancing to your comment this Mutual objectives behind increasing the number of members in each of our premium packages while maximizing profitability. Speaker 500:23:07All right. And then I guess, second topic, right? The idea of buy versus build, Right. And how close the cost of buy has to be to build Are we so it seems like we're getting closer. Your thought on that and are we within reach where The economics are more compelling or competitive on the buy side? Speaker 100:23:35Yes, it's We're getting there. So prices on M and A are definitely coming down. The cost of build is going up. And so there will be a point where both become equally attractive. I think it's important to note that as a company, we're agnostic the end of the day between greenfield and acquisitions and we will deploy capital where we can generate the highest return. Speaker 100:23:57There's pros and cons to both sides of that equation, the greenfields, we can not going to say control our own destiny, but really set up the stores to our specifications And design in the way we want, but M and A is also an attractive path for us, particularly as we look to move into new markets and Accelerate that path into a new market. So that coupled with bolt ons, which will always be part of the equation. So we're not quite there yet in terms of that Equilibrium point, but it's moving in that direction. Speaker 400:24:31Okay. Thank you. Operator00:24:34Thank you. And the next question comes from Michael Lasser with UBS. Speaker 400:24:45Good evening. Thanks a lot Speaker 600:24:47for taking my question. John, at the outset of your remarks, you mentioned an increasingly competitive environment. While Mr. Car Wash has operated in a competitive environment for a long time, are the dynamics changing where it's just more difficult To attract new members to your club, given that the 6,000 net additions is one of the Smallest increases that you've reported since you've been a publicly traded company? Speaker 100:25:18Wow! So there's kind of Three questions inside that question, Michael. Speaker 400:25:23Yes. Speaker 100:25:23Which you're famous for. So to answer the middle part of your question, we haven't Seeing a slowdown in member growth through our greenfield locations. Q3 though was From a UWC net member growth standpoint, and that was somewhat intentional. We prioritized converting existing members into our Titanium program in Q3 is we're launching and rolling this out. And it's really hard when you get down to store level to have multiple objectives happening simultaneously. Speaker 100:25:57We erred on the side of let's take existing members and introduce them to Titanium, rather than focusing what had been our primary focus, which Converting retail customers into membership. And so that will be we're in execution mode on titanium right now and that's going to be our primary focus over the next several But equally both sides of that are equally important to us over time. And so with respect to your question about competition. We have not felt any meaningful impact to our growth trajectory due to the current competitive environment. Speaker 200:26:35Hey, Michael, one other point I think is worth highlighting. When you look at Seasonality of UWC growth, it's 65% to 70% of our UWC sign ups have typically been In the first half of the year. And when you look at the more recent years, that's been even more pronounced. But that's To John's point, that's what we're really optimistic and excited about Titanium is because we now have these 2,100,000 existing UWC members that are at bats And driving the top line through trading them into titanium. Speaker 600:27:09And Jud, in your comments, you had Noted that core churn is stable. Does that mean you're I think you alluded to Experiencing some higher churn, which would be consistent with John's comments around focusing on the conversions rather than the new customers. Can you explain and frame how we should think about churn into 2024? And then how does that impact Overall membership growth in the next year, especially on the heels of the retail business being softer for the last several quarters and That being the source of new member growth. Speaker 200:27:52Yes. So when we talk about core churn, Previous calls, we've shared that we've been testing Avariates, marketing initiatives, promotions. And what we found that really works is introductory And trial price offers where we're trying to get new customers to try titanium and really accelerate that trial And drive mix to those more premium packages. What happens is it comes at the price of slightly higher churn. And we talked about it in the prepared remarks in Q2, also talked about it in Q3 where when we roll to the regular pricing, we see a slight uptick in churn. Speaker 200:28:33For Q3, it was about 0.2 of an uptick in our churn, with promotional UWC members rolling back to regular. So it's not outsized or anything to be overly concerned about at this point, but end objective though is to drive that mix and get as many members in our Premium package as we can. Jed, if Speaker 100:29:04I could just add too. I think we've been very responsible and smart quite frankly in not Getting too aggressive in some of those introductory trial offers and we've seen some silly stuff out there where folks are, I call it giving away The farm at $0.99 offers, penny offers for the 1st month and that could be a slippery slope and there's The old adage, the way in which you acquire a member is the way in which you need to keep a member. But if you're leaning really heavily in on the price side of the equation, which we haven't, That is going to have it's going to come in at a cost and that cost is a higher churn. Speaker 200:29:40One other point, Michael, I think is really important for folks Tahira and kind of the proverbial yellow canary is UWC usage. Obviously, a customer is more inclined to cancel out of a subscription that they're not using. When we look at usage of UWC during the quarter, we did not see any downtick there. UWC customers are washing as much as they have in past quarters. Speaker 600:30:03Got you. Thank you so much. Good luck. Operator00:30:08Thank you. And the next question comes from Randy Konik with Jefferies. Speaker 700:30:13Yes. Good afternoon. Thanks a lot. I guess a question for you Jed. You talked about the back The retail side of the business, I think you said double digit negative comps in the Q1, down high single in the second quarter, and the third quarter was a little bit better. Speaker 700:30:31Based on what you're seeing across the different regions, do you think that Based on the business and as it stands today in retail, as we kind of get towards the Q1 and go up That negative double digit type of compare. Is that can we kind of think through that the retail side of the ledger should start to kind of get towards Flattish or slightly positive as we go up against that comparison based on what you're seeing right now. I just wanted to just get a feel for that trend line. Thanks. Speaker 200:31:05Yes, Randy, when we look at the last when you go back and you look at this over the last 5, even 10 years, our goal is to trade Our retail customers into the Unlimited Wash Club program. And so historically, that has run negative mid single Digits retail has run negative mid single digits. And perhaps we really haven't been framing this like we should, but Essentially, it's mix shift, trading that retail customer into the higher priced, predictive reoccurring UWC offering, but the price of that and we're willingly accepting it is you lose a retail customer. So it's been historically, it's been down about mid single digits and I think that's a fair assumption as we think about on a baseline for go forward. Speaker 700:31:54Understood. And then just how should we be thinking about over the next couple of years when you're thinking about Titanium, mixing in and just how you're thinking about core pricing. I'm just trying to get a sense of how we should be thinking about over a multiyear period How pricing should shift? What should it actually grow at on a multiyear basis for the next few years? Like should we be thinking Low single digit price growth because of mix plus some taking of the core up. Speaker 700:32:25Just give us a little sense of how we should be thinking about that from framing it up? Thanks. Speaker 200:32:31Yes. Randy, that's a trickier one. It's still what I would consider relatively early days as we look at Titanium How it's testing, we are very encouraged and optimistic in being able to And put emphasis on that at least 10% mix and so by the end of year 1. But it's really hard to say how that plays out in 2024 and then Into 2025 as well, but we believe internally that it's going to continue to provide a natural tailwind Because just the consumer educating the consumer on the benefits of titanium, it's not just going to happen on This is going to continue to happen over time. I do think and it's worth pointing out is there's you've got the UWC side of it that we talk about And at least 10%, but also the titanium retail side as well, which we're seeing encouraging results. Speaker 200:33:31We're not doing any discounting or promotions there, just natural customers wanting to try on a retail basis and seeing the retail Ticket mix in the mid teens from a mix perspective. Speaker 100:33:45Yes, Randy, I'd just add what gives us great confidence and why we're so excited Titanium is that when we look at pre titanium what our member mix look like And where we were more heavily weighted towards our premium platinum package naturally without a concerted effort internally to drive premium membership, It was really a natural customers gravitating towards the value that we had put into that program. Now with this additional value stack that's in the Titanium program, we're very optimistic that we're going to continue to enjoy a Stronger premium member mix over time, but we're going to do it again in a way that is not trying to spike member mix. We want folks to naturally gravitate towards it because they see the value in it. And that's how we've had such a sticky and strong member base Throughout the years. Speaker 700:34:41Very helpful. Thanks, guys. Operator00:34:44Thank you. And the next question comes from Chris O'Cull with Stifel. Speaker 800:34:54Yes. Hey, good afternoon, guys. I was wondering how the company is thinking about capital allocation For next year, is the plan to develop kind of a similar number of washes or do you think there's opportunities for more acquisitions? And just wondering, Jed, is there a similar level of gross CapEx? Is that a reasonable expectation for next year as you have this year? Speaker 200:35:17Yes. Right now, I mean, we'll provide more specifics on 2024 as we get into our next call. But what I would say kind of at a high level From a capital allocation perspective, the current plan right now is to self fund our growth into And our investments that we plan to make next year. But it's really kind of 4 main variables as we think about that capital Allocation. Just what happens on the acquisition front, what happens in the broader interest rate environment where Our existing debt load is 100% floating at this point. Speaker 200:35:58That's a variable in The capital allocation strategy, sell leasebacks and cap rates and what happens there, but then also just the existing human capital within This team and what we're able to bite off. I would say that as we think about 2024 greenfields, so this year, we feel good about the approximate 35 That we'll develop more greenfields in 2024 than what we plan to do here in 2023. Speaker 100:36:24Yes. And Chris, if I can We are committed to not sweating the assets, if you will. And when we look at our core portfolio, again, we're very proud of the year over year investments that we've been making in those stores. That said, given the size of our There are a number of stores that we've identified that are in need of some additional love, if you will, and reinvestment. And so we're going to be chipping away at that pile too. Speaker 100:36:52So while Jed is famous, he's the capital allocation czar internally and wields a lot of power as a But if we use as our sole measure the highest return of invested capital, obviously Greenfields is a really strong case. That said, if we neglect some of those older stores over time, that's going to ultimately show up Reduced AUVs. So we're going to be chipping away at that pile as well, again, at a pace that we can handle. But I'm happy to report that it's a very small sliver of our overall store count because the bulk of our stores are in great shape. Speaker 800:37:34That's helpful. Jed, are you seeing any changes in the cap rate given the fall off in bonus depreciation and just The overall yield environment? Speaker 200:37:48Not at this point, Chris. I mean, we're still getting deals done. We've got another number of stores that are at market that are out to market right now and we're signing LOIs and getting good Favorable cap rates on those. Part of the analysis that we do when we're looking at sell leaseback versus funding through external debt is we'll look at What is most accretive to EPS in calculating cap breakeven From a sale leaseback cap rate perspective relative to the what the interest rate is prevailing interest rate is at the time. So we believe there's still a lot of cushion there, but We continue to see very favorable economics. Speaker 200:38:31I think it's a testament to having been doing sell leasebacks For longer than anybody in this space, we've got a great track record of paying our rents and Great operations team, great relationships with our brokers and with our with the national REITs that out there and that's something that's important to us and we pride ourselves and we continue to invest time to make sure that we're nurturing those relationships and keeping that market open for us. Jed, if you're going Speaker 100:39:01to underwrite a project, you're going to underwrite a project with a company that has a strong track record, a great management team And a long history of doing it right. And I think we checked those boxes. Speaker 800:39:14Yes. That makes sense. Okay. Just also, I mean, the company has seen declining retail traffic for several consecutive quarters now. And I'm just wondering if you guys have completed any To try to understand the root causes of the softness. Speaker 800:39:29And I know that the I believe the industry has been soft as well. And I'm just wondering if there's any And a discussion with any other companies and just in terms of what's driving or what do you guys think is driving this retail softness? Speaker 100:39:44Yes. So Chris, this is John. We don't have a consumer study that we can point to. There's a lot of theories. One of my beliefs is that As an industry, there's been a lot of folks have been pushing the pricing envelope relatively aggressively. Speaker 100:40:00And at a certain point, this is not a completely inelastic service that you could at $12 or higher for a base wash. It's going to have an impact on retail frequency. And again, I think we have been very prudent in our approach and relatively conservative in not being overly aggressive in pushing that pricing envelope. And as a result, we're happy with that. But I think that has had some effect and that's just my theory. Speaker 800:40:33Great. Thanks guys. Operator00:40:36Thank you. And the next question comes from Tristan Thomas Martin with BMO Capital Markets. Speaker 200:40:42Hey, good afternoon. Tristan, on first, I mean, just two questions. There's been a lot of obviously talk about the competitive landscape and how more competitive it's gotten. But now that people are starting to pull back, does that create any specific opportunities for you? Speaker 100:40:59Absolutely, 100%. So I would say that right now people are being much more calculated and measured and really focusing on growing their existing footprints then expanding into new markets. We're definitely seeing less encroaching than we have in the last couple of years, which is good and healthy. So we anticipate new unit growth to moderate and we're actually seeing some platforms pair back on their growth plans For a variety of reasons, but primarily it's access to capital. So in the end, as we look at multiples that are starting Come down and it feels like the market right now is reset to about a 10x number, which literally 2 years ago, things were trading at more than 15x. Speaker 100:41:48And there's also more of a focus, which has been our focus from the get go on quality versus quantity. Because for a while during the craziness over the last several years, there were certain platforms that were all about scaling just to scale and buying whatever they could. And the chickens coming home to roost, if you will. So we, like others, are being cautious And this will create a number of opportunities for us as an organization, but we're going to be very disciplined and highly selective And choosing when and where to pull the trigger on M and A. Speaker 200:42:30Okay. Thank you. And then just mentioned the macro is softer. If it continues to get worse, what is the Mr. Car Wash recession playbook? Speaker 100:42:41Well, I'd start with we have super strong AUVs right now, really healthy margins. We run a tight ship. We have a staffing model that we're really proud of, but we do air on the side of And there's a right there's the idea around right staffing, running lean and running too fat and Higher volume stores, it's actually easier to operate a higher volume store than it is a lower volume store. But what we're doing is making material investments in people in the human capital front and we have over 150 MITs in our pipeline that are Part of our operating expense line and we're happy to make that investment because it's going to be the future for our organization as these high potential future leaders Running the stores that we have in our pipeline. So if stuff hit the fan and things got really tight, we could pull back on some of those levers. Speaker 100:43:43It may mean a temporary slowdown for us, but I think we'd be able to weather the storm. So last thing I'd just add on that. We have managed so we've been around for 25 years. We have managed through multiple economic cycles And have emerged stronger quite frankly from each one. And so we don't anticipate We believe that we'll be able to manage through this one as well as we're managing through it and we're going to merge just fine. Speaker 200:44:13Great. Thank you. Operator00:44:16Thank you. And this concludes the question and answer session. I would like to turn the floor to management for any closing comments. Speaker 100:44:23Well, thank you everybody. As Car Wash operators, we love what we do, we love who we serve and we feel very fortunate to be a leader in the space that's growing year over year. We look forward to checking back with you guys on our next quarterly call. Thanks everyone for joining. Operator00:44:38Thank you. The conference has now concluded. Thank you for attending today's presentation.Read moreRemove AdsPowered by