NYSE:CSV Carriage Services Q3 2023 Earnings Report $39.48 +0.68 (+1.75%) Closing price 04/17/2025 03:59 PM EasternExtended Trading$39.46 -0.02 (-0.06%) As of 04/17/2025 06:06 PM Eastern Extended trading is trading that happens on electronic markets outside of regular trading hours. This is a fair market value extended hours price provided by Polygon.io. Learn more. Earnings HistoryForecast Carriage Services EPS ResultsActual EPS$0.33Consensus EPS $0.51Beat/MissMissed by -$0.18One Year Ago EPSN/ACarriage Services Revenue ResultsActual Revenue$90.49 millionExpected Revenue$93.18 millionBeat/MissMissed by -$2.69 millionYoY Revenue GrowthN/ACarriage Services Announcement DetailsQuarterQ3 2023Date11/8/2023TimeN/AConference Call DateThursday, November 9, 2023Conference Call Time10:30AM ETUpcoming EarningsCarriage Services' Q1 2025 earnings is scheduled for Tuesday, April 29, 2025, with a conference call scheduled on Thursday, May 1, 2025 at 9:00 AM ET. Check back for transcripts, audio, and key financial metrics as they become available.Conference Call ResourcesConference Call AudioConference Call TranscriptPress Release (8-K)Quarterly Report (10-Q)Earnings HistoryCompany ProfilePowered by Carriage Services Q3 2023 Earnings Call TranscriptProvided by QuartrNovember 9, 2023 ShareLink copied to clipboard.There are 8 speakers on the call. Operator00:00:00Good day and thank you for standing by. Welcome to the Carrot Services Third Quarter 2023 Earnings Conference Call. Please be advised that today's conference is being recorded. I would now like to hand the conference over to your speaker today, Steve Metzger, President. Please go ahead, sir. Speaker 100:00:21Good morning, everyone, and thank you for joining us to discuss our Q3 results. In addition to myself, on the call this morning from management are Carlos Quezada, Chief Executive Officer and Vice Chairman of the Board of Directors and Kean Grammaya, Executive Vice President and Chief Financial Officer. On the Carriage Services website, you can find our earnings press release, which was issued yesterday after the market closed. Our press release is intended to supplement our remarks this morning and include supplemental financial information, including the reconciliation of differences between GAAP and non GAAP financial measures. Today's call will begin with formal remarks from Carlos and Keyon and will be followed by a question and answer period. Speaker 100:01:00Before we begin, I'd like to remind everyone that during this call, we'll make some forward looking statements, including comments about our business, projections and plans, as well as 2023 guidance. Forward looking statements inherently involve risks and uncertainties and only reflect our view as of today. These risks and uncertainties include, but are not limited to, factors identified in our earnings release as well as in our SEC filings, all of which can be found on our website. Thank you all for joining us this morning. And now I'd like to turn the call over to Carlos. Speaker 200:01:30Good morning, everyone. We are pleased to share Our Q3 financial performance with all of you. For today's call, I will start by giving you some color on our impressive Q3 operational results in addition to providing you with a few updates. Following my prepared remarks, Kian will share our financial performance and our views for the remainder of 2023 and an early look at 2024. But before doing so, we would like to thank every Carriage employee for all the hard work and passion in pursuing our Being the Best mission. Speaker 200:02:08These results reflect your unwavering commitment to service excellence and a best in class customer experience for all the families that we serve. Now on to the results. For the Q3, our cemetery portfolio delivered impressive growth of 15.5% Of total cemetery operating revenue compared to last year's Q3, our preneed sales team did an outstanding job delivering growth 27.2 percent in total preneed property production and an increase of 8.4% of our same store portfolio. Total cemetery field EBITDA grew to $9,000,000 or 14.4 percent over the prior year. These results Are primarily driven by the execution of our high performance cemetery sales plan through increased activity, marketing lead generation efforts And the optimization of SalesEdge, our in house customer relationship management platform. Speaker 200:03:04Our high performance sales organization is still in the infancy stage And we expect to continue to grow consistently in the low double digits on an annual basis. As it relates to our funeral home portfolio, while we have seen a 5% decline in net need volume as a consequence Of the expected COVID-nineteen pull forward effect on our same store portfolio, our acquisition portfolio and increase in sales average More than made up for it, resulting in total funeral operating revenue of $59,400,000 which is $478,000 more in the same period last year. Our total field EBITDA for the quarter was $22,000,000 an increase of $318,000 or 1.5 Leading to a combined funeral and cemetery field EBITDA including financial income of $36,100,000 an increase of 2.5% over the same quarter last year. And despite inflationary cost pressures and macroeconomic headwinds, We successfully maintained a 39.9 percent total field EBITDA margin, one of the highest in the industry. These results demonstrate our successful navigation of cost pressures and our ability to grow revenue against a lower death rate. Speaker 200:04:25PBC data in the states where we operate show a 9% decline in debts compared to last year. However, our volume only declined 5% during the Q3. Moreover, our internal data shows that we continue to gain market share broadly throughout our portfolio. Our adjusted consolidated EBITDA was $24,000,000 for the quarter, an increase of $1,400,000 or 6.1 percent over last year. And our adjusted consolidated EBITDA margin of 26.8 percent was an increase of 70 basis points over the prior year quarter. Speaker 200:04:59This performance is a result of the hard work of our managing partners and their teams and all they do to serve families While managing their cost structure in this inflationary economic environment, we thank you all for the great work. These strong operating results translated into robust free cash flow generating $21,400,000 for the quarter, Allowing us to reduce our variable rate credit facility by $16,700,000 However, Despite this pay down, we experienced an increase of $2,600,000 in interest expense compared to last year's quarter, Significantly impacting our adjusted earnings per share, which ended at $0.33 against $0.45 last year, After accounting for approximately $0.12 increase in interest expense, our adjusted diluted earnings per share are flat compared to the prior year. We will continue to execute our capital allocation strategy with a primary focus on accelerated debt repayment and reducing interest expense. Now let me provide 3 additional updates. The first is related to our preneed funeral sales strategy, which is in full swing. Speaker 200:06:11Our partnership with the National Cargo and Life Insurance Company and Precoa Preneed has been deployed and fully integrated throughout our Western region. We are in the final stages of integrating the central region and the eastern region is scheduled to be completed by January 2024. While we are still in the early innings of integration process, we have already started to see the benefits of this strategy With GA revenue growth of 31.9 percent over the prior year, we expect these results to continue As we complete integration and grow exponentially over time, allowing families to plan their final wishes, while our businesses are able to secure future market share. We are very excited about this performance and look forward to reporting continued progress in future calls. The second update is our digital transformation journey Known as Trinity, we have completed the data collection and the GAAP analysis and we're in full time programming mode With a pilot set to be launched at the end of Q1 of next year. Speaker 200:07:15Once deployed, Trinity will increase efficiency And insights related to finance, accounting, data analytics, pricing and other operational functions. Moreover, the automation of processes will transform how we engage with families and radically improve the customer experience. Lastly, we continue our review of our strategic alternatives and will provide additional details once the Board has completed its review. Until that time, we will have no further comment on the process. In closing, after 3 quarters of a strong operational performance, We are very excited about where we are as a company and while we have some headwinds due to the current macroeconomic environment, inflationary cost, Variable interest rates and the death rate normalization as a pull forward effect of COVID-nineteen continues to impact volume, We believe we're well positioned to navigate the current environment while continuing to build on the areas we have highlighted throughout the year. Speaker 200:08:18We are very encouraged by the progress that has been made in 2023 and our ability to execute our strategy and create shareholder value over time. Thank you. And I will now pass it on to Kian. Speaker 300:08:31Thank you, Carlos, and good morning, everyone. Carlos already touched on most of the principal financial metrics and quarter provides context on our updated full year 2023 guidance and offer some broad thoughts as we start to think about 2024 and providing more detailed color on our February call. First, I will start off with corporate overhead. This quarter, when adjusting out special items related to our Ongoing review of strategic alternatives. Our overhead costs totaled less than $12,000,000 or approximately 13% of revenue, which is a positive indication as we are targeting the same levels by year end 2024 on an annualized basis. Speaker 300:09:21The general decrease in overhead expense this year is primarily a result of lower incentive compensation relative to prior quarters, but also our focus throughout the year on optimizing and reducing overhead costs. 2nd, I would like to discuss our cash flow from operations, which increased to $22,700,000 this quarter, up from $19,900,000 in the same quarter last year, Despite net income decreasing $1,200,000 during the same period, with our capital discipline, we spent nearly $1,500,000 less in maintenance CapEx during the quarter, resulting in a robust adjusted free cash flow of $21,400,000 after adding back special items. This strong Free cash flow generation along with our well defined capital allocation strategy brings me to my 3rd highlight, the reduction in outstanding borrowings under variable rate credit facility. This quarter, as Carlos mentioned earlier, we were able to pay down $16,700,000 on our credit facility, Reducing the outstanding borrowings to $187,300,000 by quarter end. Using our bank covenant compliance ratio as defined by our credit agreement, We have steadily decreased our leverage ending the 3rd quarter with 5.28 times net debt to EBITDA. Speaker 300:10:34Despite the pay down, interest rates continued to increase in the quarter With a weighted average interest rate of 9% for the quarter on our credit facility as compared to 4.3% in the same quarter last year. Considering this new reality in interest rates, we will continue to be laser focused on capital allocation and paying down the variable interest debt. Fortunately, the credit facility only accounts for a little over 30% of our financial borrowings. The remaining $400,000,000 has been locked in at 4.25% through May 2029 via our senior notes. So as we continue to pay down outstanding borrowings on the credit facility, This should vastly improve our credit profile and reduce our interest rate burden. Speaker 300:11:15Now turning to our update on full year 2023 guidance. Over the last two quarters, we have prudently reaffirmed our annual guidance as we waited for more data and clarity on the macro headwinds that Carlos mentioned earlier and how these challenges would ultimately impact our business. After the Q3 and now partially into the Q4 where we stand today on this call, We have updated our full year 2023 guidance to the following. First, we have tightened our guidance range for total revenue to $375,000,000 to $380,000,000 To reflect the decrease in contract volume as a result of the COVID pull forward effect, which has been partially offset by our increase in average revenue per contract. 2nd, we have updated guidance for adjusted consolidated EBITDA to $105,000,000 to $110,000,000 to reflect the general inflationary cost environment we have continued to experience across both the Funeral Home and Cemetery businesses. Speaker 300:12:073rd, we have updated guidance for adjusted diluted earnings per share to $1.90 to $2 When comparing to our original forecast at the beginning of the year, cost inflation has translated into $0.32 loss in diluted earnings per share And higher interest rates have accounted for an additional $0.15 Lastly, we reaffirm our strong free cash flow generation, Which remains resilient as we navigate the macroeconomic headwinds of $50,000,000 to $60,000,000 for the year. With the clear visibility into the current macroeconomic environment and its effect on our business, we have updated our view on 2024. The current headwinds of a moderate decrease in volume as a result of a COVID pull forward, continued cost inflationary pressures and higher interest rates will require us to review our 2024 forecast, which we will update fully on our February call. However, we are well positioned to successfully navigate and grow our Financial metrics during this period with our discipline around capital allocation, further offsetting cost inflation by increasing price where it makes sense And to use our free cash flow to continue paying down our variable interest debt. At the point the macroeconomic conditions improve, whether that is in 2024 or later, We are primed for growth as we continue executing on our strategic efforts around preneed cemetery, preneed funeral sales, Project Trinity and more. Speaker 300:13:30And with that, we will open it to questions. Speaker 400:13:34Thank you. We will now conduct a question and answer session. And we'll take our first question from Alex Paris with Barrington Research. Please go ahead. Speaker 500:14:09Hi, guys. Can you hear me? Speaker 200:14:12Yes, we can. Speaker 600:14:13Can you hear? Good Speaker 500:14:14morning, Brian. Okay. Good morning. I had some technical issues on prior conference calls, so I'm glad I'm getting through. So I got a few questions for you, And I'll start where you left off, Kian. Speaker 500:14:27Updated 2023 guidance suggests Flat 4th quarter revenue and lower adjusted EBITDA margins. Does this reflect anything we know about the month of October? Speaker 200:14:48I'll be happy to respond to that, Alex. So it's not just a reflection of what we have seen as a Significant drop, in our case, 5% of net need volume, and we believe that's coming from the pull forward effect from COVID-nineteen, But also the high impact on income I'm sorry, in interest expense that we have experienced through different hikes, as you know, throughout the year, Ramping up through Q3 and now continue because we don't believe that's going to be a decline anytime soon. And so taking all of that into consideration, the interest Expense is significantly greater than we expected. And with the debt that we have, as you know, it does make a significant impact in our financial performance. Speaker 500:15:33Got you. And just to be clear, because I missed that at the early part of the call, you said atneedfuneralvolume was down 5 Percent in the Q3? Speaker 200:15:43That is correct. Speaker 500:15:45Okay, good. Given your expectations for the 4th quarter And Kian's comments about next year growing Financial metrics. Do you just to be more clear, do you expect to return to revenue growth and margin expansion In 2024, at this point, I realize we have to wait till February for full guidance. But just wondering, From 50,000 feet, can revenue grow next year, year over year, can margins expand? Speaker 200:16:19The way we're looking at this, Alex, If you look at the Q1 of 2023, the decline on volume year over year from an ADNIP basis was 8%, And that's trending down now in the Q3 to 5%. We believe it's going to take probably another full year for the full or maybe even 2 for the Full effect of the pull forward impact to wash off and to come back to a normalized level. However, we do expect a more seasonalized year in 2024. We have some seasonality now back in 2023, which is something we haven't experienced Over the last 3 years since COVID started, but with the seasonality coming back and with an expected decline, We do believe revenue growth is going to be achieved, but not on a same store basis. It will be because of the accretive acquisitions we have Done over the past few years and the work that all of the managing partners are doing to increase sales average and to add services and merchandise To the families that they're serving. Speaker 200:17:20So yes, we do believe there will be growth on a year over year basis, but it will be making that up from acquisitions and sales average perspective. Speaker 500:17:29Good. Thank you. That's very helpful. And then speaking of acquisitions, I was wondering if we can get an acquisition And integration update, on the second call, you said it was go on the 2nd quarter call, you said it was going well. And I'm speaking of Greenlawn Heritage and Funeralria San Juan. Speaker 200:17:50Yes. So Heritage is going really, really well. And as you remember, with Heritage, We have Heritage Funeral Homes. We also have Forest Lawn East Cemetery. And in both ends, the integration of those businesses into The carriage decentralized model is going as expected with performance is packing up especially On the cemetery side to preneed sales, preneed is ramping up at a very fast rate in that market and funeral home continue to be the Leader, provider of funeral services in the market. Speaker 200:18:25And so we're very excited with that integration, how that's going with that acquisition and the performance of the team so far. San Juan, I mean, it's a small business when you think about it from the point of view of the square footage of the business, From a call volume perspective, it's very, very large. We acquired that business when it was doing around 800 cases and that continues to grow Consistently, that team is doing an incredible job, continue to move to captivate the market share, specifically on the Hispanic demographic In the Orlando area and because of the integration and the support that we can provide to that business, The EBITDA has grown and we'll continue to do that over the foreseeable future. Speaker 500:19:13Great. And then, I guess last one for me right now, and again, it's a follow-up. With regard to debt reduction, it was great to see you reduced your credit facility by $16,700,000 in the quarter. I'm curious on how fast you think you will reduce it barring anything that comes out of strategic alternatives. In December of 2022, I believe you said that you would reduce that from the $212,000,000 peak in Q1 to somewhere in the range of $110,000,000 to $120,000,000 by the end of 2024, taking the leverage ratio down from Roughly 5.5 times to closer to 4 times. Speaker 500:19:55Is that still the expectation? Speaker 300:20:00Yes. So I'll take the first crack at that and Carlos will supplement. Those forecasts were done before I got here, but in terms of what we're tracking, We continue to target and our goal is to hit that target at the end of 2024. But In that assumption and in that forecast was included some divestitures, which would help accelerate that deleveraging. So we've kind of put that on pause during this review of strategic alternatives, but it is something that depending on where we go forward, That is an option we have to accelerate our deleveraging profile. Speaker 200:20:38Yes. I'll add a couple of comments to that, if you don't mind, Alex. When Mel put that out in December 12 last year, the high performance credit profile restoration plan, it included a set of items that would allow us to Accelerate debt repayment, that was the focus and continues to be the focus. When we announced the strategic review, we have to stop a few things within that plan Because it is what it deserves in terms of attention. As we continue to evaluate our review and at some point we'll Close that end. Speaker 200:21:12We will come back and accelerate those points, including potential asset sales that It was announced back in December 2022. We prepared for that through the first half of twenty twenty three and we're ready to execute once we are ready to do that if that's what we'll Speaker 500:21:31And then in terms of asset sales, this is my last follow on question, the asset sales. You have over 170 funeral homes at this point. What are the criteria for divestment? Is it the smaller locations Or the locations that have had lower growth due perhaps to size of market or demographic, how many Yes. Just to get sort of an idea, how many funeral homes might be under consideration without identifying them obviously? Speaker 200:22:07Yes. Good morning, Alex. This is Steve. So when we Speaker 100:22:09look at potential divestitures, we're really focused on those assets that we don't really consider Core, when we look at our strategy moving forward. So if you look at the acquisitions that we've completed over the past 4 years, It's a pretty specific profile, bigger businesses, larger markets, growing markets, more cemeteries and that's where our focus is as we look at growth In the future, so the assets that don't really fit that vision moving forward, they're smaller assets, They're in what we think are either low growth or no growth markets. But really one of the bigger drivers is we get a lot of outreach from folks. And if ultimately the multiple is of a premium that is attractive to us, then we'll consider it. Again, it's not in a high growth market for us. Speaker 100:22:58So with all of that said, we've identified some businesses that fit that profile, but we're also reviewing some others that might help us, To Dion's point, accelerate our deleveraging focus over the next 12 months. Speaker 200:23:12And Alex, just to add a little bit more to that, These are assets that we would sell either way regardless of our debt condition situation. Even if we didn't have the debt we have today, We will divest from the SaaS because we have become more disciplined with our capital allocation, focused on return on investment of that capital. We would reinvest that capital In ways that are marketed to the company. So this strategy is not as a consequence to the debt. It is something that Carriage has done for years in terms of pruning The lower performing or lower assets in terms of the strategy that we have designed for Carriage moving forward. Speaker 500:23:49Got you. Well, thank you guys. I appreciate the additional color. I'll get back in the Speaker 400:24:01We'll go next to Liam Burke with B. Riley. Please go ahead. Speaker 700:24:05Thank you. Good morning, Carlos, Kian, Steve. Speaker 200:24:09Good morning, Liam. Speaker 700:24:11On the Cemetery, you had a slight I understand that the EBITDA margins will bounce around from quarter to quarter. But And year over year, you were down slightly, which would be normal. But looking sequentially, You were down from the 40% range in the 2nd quarter. What created was it just entirely Input costs or raw material, I mean product costs? Speaker 200:24:42No, I would say Liam, the main reason why this is happening, we have included 2 new cemeteries, Forest Lawn and Greenlawn into our mix. And those were cemeteries at the time when we acquired them that had lower averages. And then we have made increases to the The sales average and to the preneed sales impacting that performance over time, I do believe the margins will come back to where they should be. From a same store basis, We have experienced a little bit of cost in the maintenance area from our cemeteries, hitting a little bit of those margins. We're working through Efficiency is to make sure that our maintenance cost is in alignment with our expectations to make sure from a same store basis, we can improve The margins as well, but I do expect the cemetery margins to continue to rise up as we continue to integrate the businesses and as we continue to work on our maintenance Expense. Speaker 700:25:39Great. Thank you. And you mentioned a 5% volume decline in funeral home as it normalizes From the high COVID mortality rates. But you also mentioned higher average per customer, for lack of a better word. Are you just getting back your higher product costs? Speaker 700:26:00Are you able to get any kind of margin out of that? Speaker 200:26:04Yes. We're trying to catch up with cost increase, right? We have experienced several Price increases from vendors throughout 2023 actually began at the end of 2022. And sometimes it's difficult to continue To increase your prices every month or every 2 months once you get an increase. Since then, we have met with most of our vendors, to put some caps into cost increases and making sure that we're able to catch up To that expectation from a price increase perspective to the families that we serve, passing those costs into the families and making sure we don't lose volume while we do it. Speaker 200:26:42As we mentioned on other calls, there's a very fine balance between keeping the price up and getting to a point when you start to lose volume. And so we're trying to find out where that point of inflection is to make sure that we don't lose volume, but we also capture as much price as we can in every single transaction. As it relates to the volume decline, what I do want to add to and I did put that on my remarks is that the CDC data shows That the states we operate dropped 9%. That's a very significant drop for the Q3 2022 to the Q3 of 2023. However, we only drove 5% in those same states in our businesses. Speaker 200:27:24And so that tells me that we have been able to not only And make up the death rate, but also gain some market share in the same states that I just mentioned, so Speaker 700:27:38That was my other follow-up on the funeral home. You're not seeing sticker shock, I guess, yet. And I'm presuming that you just have to manage through the balance there. Speaker 200:27:51That is correct. Yes, I agree with that. Speaker 700:27:53Great. Thank you, Carlos. Speaker 200:27:57You bet, Speaker 400:28:03And we'll take our next question from JP Wallum with ROTH MKM. Please go ahead. Speaker 600:28:10Thank you and good morning guys. Just a couple of questions for me. Maybe one just kind of Talking about the difference that you experienced in terms of your volume that 5% relative to kind of the average in the area, Sounds like you had taken some market share. I think you made that comment. I'm just curious if you can maybe expand on that a little bit and just Kind of give us a sense of at the operating level, what is really driving That market share or what do you and what are the partners attribute those share gains Speaker 200:28:53As you know, JP, we are very decentralized and that allows and empowers a management partner to make decisions Locally that really matters in the community that they serve. They're able to build the relationships and the connections that truly drive volume In that specific business, those relationships have been built up over the years, especially through COVID-nineteen. There were many instances where All their businesses were not able to serve families through that period, and I do believe we gained tremendous Our preference in a lot of our businesses because we were able to serve those families when they needed to be served. So that goodwill, if you will, is really making a significant difference as we continue to move forward throughout. In addition to that, There has been a lot of work done from our marketing team regarding presence online digital strategies to have been able to make sure that we Direct traffic from our websites into the funeral home capture that call, capture that family, making sure we address questions And keep that family, if we can, and that's including social media and other digital mediums. Speaker 200:30:05And so I do believe That in addition to the rates or the scores really we have from a SAR review perspective on Google and Facebook and other Mediums are making also significant Speaker 600:30:18impact. Understood. Thank you. And then maybe if we could just talk about The Guardian and Precoa partnership, I think you said that it was fully integrated in the Western region and I think you gave some stat in there, but just curious if you can kind of quantify What the benefit has been in the Western region now that it's been rolled out? Speaker 200:30:46Absolutely. So If you remember when we rolled this out, I mentioned the previous condition that we had where we had a lot of Fragmented preneed sales companies and insurance agents and or companies really. And now we have consolidated 1 insurance company and one We need to set our. And so, Precoa, who is the one representing our businesses across Carriage Portfolio. We're able to integrate into the West fully for the Q3 of this year and started to integrate this quarter really for The central region and we'll finish by January on the eastern region. Speaker 200:31:28And so when you think about a year over year basis, I'm going to mention the prearranged funeral sales That included the oil strategy for all the regions versus this year where we only have the Western region in the Q3 of 2023. So last year, we had $13,800,000 of prearranged funeral sales. This year, with just the change of the Western region in the 3rd quarter, we have $13,700,000 of bearing sales, that's 13.9% increase on we need funeral volume. Now from a general agent commission perspective, last year, we received $352,000 for the Q3 of 2022. This year, we have received $465,000 in commissions, which is an increase of 31.9% on a year over year basis. Speaker 200:32:17That is a very significant improvement, especially thinking or considering that only the West is in these numbers. Once we finish the Q4, we'll have the West and the Central in these numbers. And once we get into Q1, 2024, we have all of Carriage. Over time, I mentioned this in the past, we do expect to grow at a 40% rate year over year from a GA revenue perspective, and that will increase over Primus, Precoa continues to ramp up sales agents in the businesses where we operate, and continue to really integrate into our model and our leadership team. Speaker 600:32:57Great. That's really helpful. And then if I could just squeeze one last one in for Kean. About I think you made a comment in there about kind of a reduction in some maintenance CapEx to kind of Give you a little flexibility on cash flow and certainly helpful in terms of paying down the credit facility. I know it's maybe not much when we look on a dollar basis, but I'm just curious if that's something that We could see more of going forward just in terms of kind of reallocating some CapEx dollars or anything else that you Mike, could help us in terms of free cash flow generation and ultimately delevering. Speaker 300:33:45Yes, JP. So I'll take a first crack at it and then I'll pass it over to Carlos in terms of what we're doing in the field when it comes to maintenance CapEx. From a financial perspective, we're just we're focused on the cost side. We're focused on paying down our debt. So it's really high grading and prioritizing these projects that we need to spend money on and differentiating between what's discretionary Kind of what is a must have and that's just something we've been focusing on so that way we do pay down our debt because as I mentioned our variable rate debt is You're trending around 9% in terms of interest rates. Speaker 300:34:23So we're just trying to prioritize our capital allocation here. Speaker 200:34:27Thank you. And what I'll add to that is, if you look at our balance sheet, you have the from cash flow, the acquisition of Greenland, which was very significant. We can't forget that we'd invested over $4,000,000 on that business from cash flow generation. In addition to that, We have been able to do really, really good work as it relates to managing CapEx on both ends, growth and maintenance. From a growth perspective, we have not Growth opportunity because preneed cemetery has done an amazing job. Speaker 200:34:57As a matter of fact, we have put a significant amount of capital this year To make sure we have enough inventory to continue to accelerate sales, especially in the new businesses that we have. We have opened a new garden At Greenlawn, we are about to start construction in Forest Lawn East in Charlotte and the same in the Businesses we already have like Oakmont, Ronin Hills and then Ponejo Los Gatos every cemetery as well. From a maintenance perspective, we've been more conservative, Making sure that our capital allocation decisions are based on where the capital is generating the highest return. If it's an emergency, we're going to, of course, invest in it and make sure that These are well taken care of. If it is something we can manage over a couple of years, then we allocate that capital towards interest payments Because as you know, that's what's the cash is going right now, a very significant rate. Speaker 200:35:51And so we want to make sure we manage that very, very well without putting Families at risk, business at risk or decreasing the quality of service. Speaker 600:36:02Understood. Speaker 400:36:09And this concludes today's question and answer session. I'll now turn the floor to Carlos Quezada for any additional or closing remarks. Speaker 200:36:20We want to thank all of you for joining the call today. I want to share that we have a very strong company with tremendous fundamentals. We do have significant debt. We're working on it. We will continue to focus our cash free cash flow into paying down our debt as much as we can accelerate That repayment and lower interest expense will continue to focus on grow on a same store and acquisition basis, especially through preneed sales on both ends, We're very excited about the performance we just presented to you from operational perspective in the businesses. Speaker 200:36:55We continue to grow. We continue to put some Really good numbers on the board, and we hope to report even better numbers that we continue to have these calls and we'll talk to all of you In February. Thank you very much and we'll talk to you soon. Speaker 400:37:13Thank you. This does conclude today's teleconference.Read morePowered by Conference Call Audio Live Call not available Earnings Conference CallCarriage Services Q3 202300:00 / 00:00Speed:1x1.25x1.5x2x Earnings DocumentsPress Release(8-K)Quarterly report(10-Q) Carriage Services Earnings Headlines“Very Steady Stock”: Jim Cramer Gives a Nod to Carriage Services (CSV) for Stability and ValueApril 17 at 10:38 PM | msn.comCarriage Services Declares Quarterly Cash DividendApril 17 at 4:30 PM | globenewswire.comHere’s How to Claim Your Stake in Elon’s Private Company, xAIEven though xAI is a private company, tech legend and angel investor Jeff Brown found a way for everyday folks like you… To partner with Elon on what he believes will be the biggest AI project of the century… Starting with as little as $500.April 19, 2025 | Brownstone Research (Ad)Carriage Services Announces 2025 First Quarter Earnings Release and Conference Call ScheduleApril 17 at 4:20 PM | globenewswire.com3 Reasons to Sell CSV and 1 Stock to Buy InsteadApril 16 at 10:49 AM | finance.yahoo.comCarriage Services: Strong Gains Look Beckoning In 2025March 24, 2025 | seekingalpha.comSee More Carriage Services Headlines Get Earnings Announcements in your inboxWant to stay updated on the latest earnings announcements and upcoming reports for companies like Carriage Services? Sign up for Earnings360's daily newsletter to receive timely earnings updates on Carriage Services and other key companies, straight to your email. Email Address About Carriage ServicesCarriage Services (NYSE:CSV) provides funeral and cemetery services, and merchandise in the United States. It operates in two segments, Funeral Home Operations and Cemetery Operations. The Funeral Home Operations segment provides consultation services; funeral home facilities for visitation and memorial services; transportation services; removal and preparation of remains; sale of caskets and urns; cremation services; and related funeral merchandise. The Cemetery Operations segment sells interment rights for grave sites, lawn crypts, mausoleum spaces, and niches; related cemetery merchandise, including memorial markers, outer burial containers, and monuments; and interments, inurnments, and installation of cemetery merchandise services. 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There are 8 speakers on the call. Operator00:00:00Good day and thank you for standing by. Welcome to the Carrot Services Third Quarter 2023 Earnings Conference Call. Please be advised that today's conference is being recorded. I would now like to hand the conference over to your speaker today, Steve Metzger, President. Please go ahead, sir. Speaker 100:00:21Good morning, everyone, and thank you for joining us to discuss our Q3 results. In addition to myself, on the call this morning from management are Carlos Quezada, Chief Executive Officer and Vice Chairman of the Board of Directors and Kean Grammaya, Executive Vice President and Chief Financial Officer. On the Carriage Services website, you can find our earnings press release, which was issued yesterday after the market closed. Our press release is intended to supplement our remarks this morning and include supplemental financial information, including the reconciliation of differences between GAAP and non GAAP financial measures. Today's call will begin with formal remarks from Carlos and Keyon and will be followed by a question and answer period. Speaker 100:01:00Before we begin, I'd like to remind everyone that during this call, we'll make some forward looking statements, including comments about our business, projections and plans, as well as 2023 guidance. Forward looking statements inherently involve risks and uncertainties and only reflect our view as of today. These risks and uncertainties include, but are not limited to, factors identified in our earnings release as well as in our SEC filings, all of which can be found on our website. Thank you all for joining us this morning. And now I'd like to turn the call over to Carlos. Speaker 200:01:30Good morning, everyone. We are pleased to share Our Q3 financial performance with all of you. For today's call, I will start by giving you some color on our impressive Q3 operational results in addition to providing you with a few updates. Following my prepared remarks, Kian will share our financial performance and our views for the remainder of 2023 and an early look at 2024. But before doing so, we would like to thank every Carriage employee for all the hard work and passion in pursuing our Being the Best mission. Speaker 200:02:08These results reflect your unwavering commitment to service excellence and a best in class customer experience for all the families that we serve. Now on to the results. For the Q3, our cemetery portfolio delivered impressive growth of 15.5% Of total cemetery operating revenue compared to last year's Q3, our preneed sales team did an outstanding job delivering growth 27.2 percent in total preneed property production and an increase of 8.4% of our same store portfolio. Total cemetery field EBITDA grew to $9,000,000 or 14.4 percent over the prior year. These results Are primarily driven by the execution of our high performance cemetery sales plan through increased activity, marketing lead generation efforts And the optimization of SalesEdge, our in house customer relationship management platform. Speaker 200:03:04Our high performance sales organization is still in the infancy stage And we expect to continue to grow consistently in the low double digits on an annual basis. As it relates to our funeral home portfolio, while we have seen a 5% decline in net need volume as a consequence Of the expected COVID-nineteen pull forward effect on our same store portfolio, our acquisition portfolio and increase in sales average More than made up for it, resulting in total funeral operating revenue of $59,400,000 which is $478,000 more in the same period last year. Our total field EBITDA for the quarter was $22,000,000 an increase of $318,000 or 1.5 Leading to a combined funeral and cemetery field EBITDA including financial income of $36,100,000 an increase of 2.5% over the same quarter last year. And despite inflationary cost pressures and macroeconomic headwinds, We successfully maintained a 39.9 percent total field EBITDA margin, one of the highest in the industry. These results demonstrate our successful navigation of cost pressures and our ability to grow revenue against a lower death rate. Speaker 200:04:25PBC data in the states where we operate show a 9% decline in debts compared to last year. However, our volume only declined 5% during the Q3. Moreover, our internal data shows that we continue to gain market share broadly throughout our portfolio. Our adjusted consolidated EBITDA was $24,000,000 for the quarter, an increase of $1,400,000 or 6.1 percent over last year. And our adjusted consolidated EBITDA margin of 26.8 percent was an increase of 70 basis points over the prior year quarter. Speaker 200:04:59This performance is a result of the hard work of our managing partners and their teams and all they do to serve families While managing their cost structure in this inflationary economic environment, we thank you all for the great work. These strong operating results translated into robust free cash flow generating $21,400,000 for the quarter, Allowing us to reduce our variable rate credit facility by $16,700,000 However, Despite this pay down, we experienced an increase of $2,600,000 in interest expense compared to last year's quarter, Significantly impacting our adjusted earnings per share, which ended at $0.33 against $0.45 last year, After accounting for approximately $0.12 increase in interest expense, our adjusted diluted earnings per share are flat compared to the prior year. We will continue to execute our capital allocation strategy with a primary focus on accelerated debt repayment and reducing interest expense. Now let me provide 3 additional updates. The first is related to our preneed funeral sales strategy, which is in full swing. Speaker 200:06:11Our partnership with the National Cargo and Life Insurance Company and Precoa Preneed has been deployed and fully integrated throughout our Western region. We are in the final stages of integrating the central region and the eastern region is scheduled to be completed by January 2024. While we are still in the early innings of integration process, we have already started to see the benefits of this strategy With GA revenue growth of 31.9 percent over the prior year, we expect these results to continue As we complete integration and grow exponentially over time, allowing families to plan their final wishes, while our businesses are able to secure future market share. We are very excited about this performance and look forward to reporting continued progress in future calls. The second update is our digital transformation journey Known as Trinity, we have completed the data collection and the GAAP analysis and we're in full time programming mode With a pilot set to be launched at the end of Q1 of next year. Speaker 200:07:15Once deployed, Trinity will increase efficiency And insights related to finance, accounting, data analytics, pricing and other operational functions. Moreover, the automation of processes will transform how we engage with families and radically improve the customer experience. Lastly, we continue our review of our strategic alternatives and will provide additional details once the Board has completed its review. Until that time, we will have no further comment on the process. In closing, after 3 quarters of a strong operational performance, We are very excited about where we are as a company and while we have some headwinds due to the current macroeconomic environment, inflationary cost, Variable interest rates and the death rate normalization as a pull forward effect of COVID-nineteen continues to impact volume, We believe we're well positioned to navigate the current environment while continuing to build on the areas we have highlighted throughout the year. Speaker 200:08:18We are very encouraged by the progress that has been made in 2023 and our ability to execute our strategy and create shareholder value over time. Thank you. And I will now pass it on to Kian. Speaker 300:08:31Thank you, Carlos, and good morning, everyone. Carlos already touched on most of the principal financial metrics and quarter provides context on our updated full year 2023 guidance and offer some broad thoughts as we start to think about 2024 and providing more detailed color on our February call. First, I will start off with corporate overhead. This quarter, when adjusting out special items related to our Ongoing review of strategic alternatives. Our overhead costs totaled less than $12,000,000 or approximately 13% of revenue, which is a positive indication as we are targeting the same levels by year end 2024 on an annualized basis. Speaker 300:09:21The general decrease in overhead expense this year is primarily a result of lower incentive compensation relative to prior quarters, but also our focus throughout the year on optimizing and reducing overhead costs. 2nd, I would like to discuss our cash flow from operations, which increased to $22,700,000 this quarter, up from $19,900,000 in the same quarter last year, Despite net income decreasing $1,200,000 during the same period, with our capital discipline, we spent nearly $1,500,000 less in maintenance CapEx during the quarter, resulting in a robust adjusted free cash flow of $21,400,000 after adding back special items. This strong Free cash flow generation along with our well defined capital allocation strategy brings me to my 3rd highlight, the reduction in outstanding borrowings under variable rate credit facility. This quarter, as Carlos mentioned earlier, we were able to pay down $16,700,000 on our credit facility, Reducing the outstanding borrowings to $187,300,000 by quarter end. Using our bank covenant compliance ratio as defined by our credit agreement, We have steadily decreased our leverage ending the 3rd quarter with 5.28 times net debt to EBITDA. Speaker 300:10:34Despite the pay down, interest rates continued to increase in the quarter With a weighted average interest rate of 9% for the quarter on our credit facility as compared to 4.3% in the same quarter last year. Considering this new reality in interest rates, we will continue to be laser focused on capital allocation and paying down the variable interest debt. Fortunately, the credit facility only accounts for a little over 30% of our financial borrowings. The remaining $400,000,000 has been locked in at 4.25% through May 2029 via our senior notes. So as we continue to pay down outstanding borrowings on the credit facility, This should vastly improve our credit profile and reduce our interest rate burden. Speaker 300:11:15Now turning to our update on full year 2023 guidance. Over the last two quarters, we have prudently reaffirmed our annual guidance as we waited for more data and clarity on the macro headwinds that Carlos mentioned earlier and how these challenges would ultimately impact our business. After the Q3 and now partially into the Q4 where we stand today on this call, We have updated our full year 2023 guidance to the following. First, we have tightened our guidance range for total revenue to $375,000,000 to $380,000,000 To reflect the decrease in contract volume as a result of the COVID pull forward effect, which has been partially offset by our increase in average revenue per contract. 2nd, we have updated guidance for adjusted consolidated EBITDA to $105,000,000 to $110,000,000 to reflect the general inflationary cost environment we have continued to experience across both the Funeral Home and Cemetery businesses. Speaker 300:12:073rd, we have updated guidance for adjusted diluted earnings per share to $1.90 to $2 When comparing to our original forecast at the beginning of the year, cost inflation has translated into $0.32 loss in diluted earnings per share And higher interest rates have accounted for an additional $0.15 Lastly, we reaffirm our strong free cash flow generation, Which remains resilient as we navigate the macroeconomic headwinds of $50,000,000 to $60,000,000 for the year. With the clear visibility into the current macroeconomic environment and its effect on our business, we have updated our view on 2024. The current headwinds of a moderate decrease in volume as a result of a COVID pull forward, continued cost inflationary pressures and higher interest rates will require us to review our 2024 forecast, which we will update fully on our February call. However, we are well positioned to successfully navigate and grow our Financial metrics during this period with our discipline around capital allocation, further offsetting cost inflation by increasing price where it makes sense And to use our free cash flow to continue paying down our variable interest debt. At the point the macroeconomic conditions improve, whether that is in 2024 or later, We are primed for growth as we continue executing on our strategic efforts around preneed cemetery, preneed funeral sales, Project Trinity and more. Speaker 300:13:30And with that, we will open it to questions. Speaker 400:13:34Thank you. We will now conduct a question and answer session. And we'll take our first question from Alex Paris with Barrington Research. Please go ahead. Speaker 500:14:09Hi, guys. Can you hear me? Speaker 200:14:12Yes, we can. Speaker 600:14:13Can you hear? Good Speaker 500:14:14morning, Brian. Okay. Good morning. I had some technical issues on prior conference calls, so I'm glad I'm getting through. So I got a few questions for you, And I'll start where you left off, Kian. Speaker 500:14:27Updated 2023 guidance suggests Flat 4th quarter revenue and lower adjusted EBITDA margins. Does this reflect anything we know about the month of October? Speaker 200:14:48I'll be happy to respond to that, Alex. So it's not just a reflection of what we have seen as a Significant drop, in our case, 5% of net need volume, and we believe that's coming from the pull forward effect from COVID-nineteen, But also the high impact on income I'm sorry, in interest expense that we have experienced through different hikes, as you know, throughout the year, Ramping up through Q3 and now continue because we don't believe that's going to be a decline anytime soon. And so taking all of that into consideration, the interest Expense is significantly greater than we expected. And with the debt that we have, as you know, it does make a significant impact in our financial performance. Speaker 500:15:33Got you. And just to be clear, because I missed that at the early part of the call, you said atneedfuneralvolume was down 5 Percent in the Q3? Speaker 200:15:43That is correct. Speaker 500:15:45Okay, good. Given your expectations for the 4th quarter And Kian's comments about next year growing Financial metrics. Do you just to be more clear, do you expect to return to revenue growth and margin expansion In 2024, at this point, I realize we have to wait till February for full guidance. But just wondering, From 50,000 feet, can revenue grow next year, year over year, can margins expand? Speaker 200:16:19The way we're looking at this, Alex, If you look at the Q1 of 2023, the decline on volume year over year from an ADNIP basis was 8%, And that's trending down now in the Q3 to 5%. We believe it's going to take probably another full year for the full or maybe even 2 for the Full effect of the pull forward impact to wash off and to come back to a normalized level. However, we do expect a more seasonalized year in 2024. We have some seasonality now back in 2023, which is something we haven't experienced Over the last 3 years since COVID started, but with the seasonality coming back and with an expected decline, We do believe revenue growth is going to be achieved, but not on a same store basis. It will be because of the accretive acquisitions we have Done over the past few years and the work that all of the managing partners are doing to increase sales average and to add services and merchandise To the families that they're serving. Speaker 200:17:20So yes, we do believe there will be growth on a year over year basis, but it will be making that up from acquisitions and sales average perspective. Speaker 500:17:29Good. Thank you. That's very helpful. And then speaking of acquisitions, I was wondering if we can get an acquisition And integration update, on the second call, you said it was go on the 2nd quarter call, you said it was going well. And I'm speaking of Greenlawn Heritage and Funeralria San Juan. Speaker 200:17:50Yes. So Heritage is going really, really well. And as you remember, with Heritage, We have Heritage Funeral Homes. We also have Forest Lawn East Cemetery. And in both ends, the integration of those businesses into The carriage decentralized model is going as expected with performance is packing up especially On the cemetery side to preneed sales, preneed is ramping up at a very fast rate in that market and funeral home continue to be the Leader, provider of funeral services in the market. Speaker 200:18:25And so we're very excited with that integration, how that's going with that acquisition and the performance of the team so far. San Juan, I mean, it's a small business when you think about it from the point of view of the square footage of the business, From a call volume perspective, it's very, very large. We acquired that business when it was doing around 800 cases and that continues to grow Consistently, that team is doing an incredible job, continue to move to captivate the market share, specifically on the Hispanic demographic In the Orlando area and because of the integration and the support that we can provide to that business, The EBITDA has grown and we'll continue to do that over the foreseeable future. Speaker 500:19:13Great. And then, I guess last one for me right now, and again, it's a follow-up. With regard to debt reduction, it was great to see you reduced your credit facility by $16,700,000 in the quarter. I'm curious on how fast you think you will reduce it barring anything that comes out of strategic alternatives. In December of 2022, I believe you said that you would reduce that from the $212,000,000 peak in Q1 to somewhere in the range of $110,000,000 to $120,000,000 by the end of 2024, taking the leverage ratio down from Roughly 5.5 times to closer to 4 times. Speaker 500:19:55Is that still the expectation? Speaker 300:20:00Yes. So I'll take the first crack at that and Carlos will supplement. Those forecasts were done before I got here, but in terms of what we're tracking, We continue to target and our goal is to hit that target at the end of 2024. But In that assumption and in that forecast was included some divestitures, which would help accelerate that deleveraging. So we've kind of put that on pause during this review of strategic alternatives, but it is something that depending on where we go forward, That is an option we have to accelerate our deleveraging profile. Speaker 200:20:38Yes. I'll add a couple of comments to that, if you don't mind, Alex. When Mel put that out in December 12 last year, the high performance credit profile restoration plan, it included a set of items that would allow us to Accelerate debt repayment, that was the focus and continues to be the focus. When we announced the strategic review, we have to stop a few things within that plan Because it is what it deserves in terms of attention. As we continue to evaluate our review and at some point we'll Close that end. Speaker 200:21:12We will come back and accelerate those points, including potential asset sales that It was announced back in December 2022. We prepared for that through the first half of twenty twenty three and we're ready to execute once we are ready to do that if that's what we'll Speaker 500:21:31And then in terms of asset sales, this is my last follow on question, the asset sales. You have over 170 funeral homes at this point. What are the criteria for divestment? Is it the smaller locations Or the locations that have had lower growth due perhaps to size of market or demographic, how many Yes. Just to get sort of an idea, how many funeral homes might be under consideration without identifying them obviously? Speaker 200:22:07Yes. Good morning, Alex. This is Steve. So when we Speaker 100:22:09look at potential divestitures, we're really focused on those assets that we don't really consider Core, when we look at our strategy moving forward. So if you look at the acquisitions that we've completed over the past 4 years, It's a pretty specific profile, bigger businesses, larger markets, growing markets, more cemeteries and that's where our focus is as we look at growth In the future, so the assets that don't really fit that vision moving forward, they're smaller assets, They're in what we think are either low growth or no growth markets. But really one of the bigger drivers is we get a lot of outreach from folks. And if ultimately the multiple is of a premium that is attractive to us, then we'll consider it. Again, it's not in a high growth market for us. Speaker 100:22:58So with all of that said, we've identified some businesses that fit that profile, but we're also reviewing some others that might help us, To Dion's point, accelerate our deleveraging focus over the next 12 months. Speaker 200:23:12And Alex, just to add a little bit more to that, These are assets that we would sell either way regardless of our debt condition situation. Even if we didn't have the debt we have today, We will divest from the SaaS because we have become more disciplined with our capital allocation, focused on return on investment of that capital. We would reinvest that capital In ways that are marketed to the company. So this strategy is not as a consequence to the debt. It is something that Carriage has done for years in terms of pruning The lower performing or lower assets in terms of the strategy that we have designed for Carriage moving forward. Speaker 500:23:49Got you. Well, thank you guys. I appreciate the additional color. I'll get back in the Speaker 400:24:01We'll go next to Liam Burke with B. Riley. Please go ahead. Speaker 700:24:05Thank you. Good morning, Carlos, Kian, Steve. Speaker 200:24:09Good morning, Liam. Speaker 700:24:11On the Cemetery, you had a slight I understand that the EBITDA margins will bounce around from quarter to quarter. But And year over year, you were down slightly, which would be normal. But looking sequentially, You were down from the 40% range in the 2nd quarter. What created was it just entirely Input costs or raw material, I mean product costs? Speaker 200:24:42No, I would say Liam, the main reason why this is happening, we have included 2 new cemeteries, Forest Lawn and Greenlawn into our mix. And those were cemeteries at the time when we acquired them that had lower averages. And then we have made increases to the The sales average and to the preneed sales impacting that performance over time, I do believe the margins will come back to where they should be. From a same store basis, We have experienced a little bit of cost in the maintenance area from our cemeteries, hitting a little bit of those margins. We're working through Efficiency is to make sure that our maintenance cost is in alignment with our expectations to make sure from a same store basis, we can improve The margins as well, but I do expect the cemetery margins to continue to rise up as we continue to integrate the businesses and as we continue to work on our maintenance Expense. Speaker 700:25:39Great. Thank you. And you mentioned a 5% volume decline in funeral home as it normalizes From the high COVID mortality rates. But you also mentioned higher average per customer, for lack of a better word. Are you just getting back your higher product costs? Speaker 700:26:00Are you able to get any kind of margin out of that? Speaker 200:26:04Yes. We're trying to catch up with cost increase, right? We have experienced several Price increases from vendors throughout 2023 actually began at the end of 2022. And sometimes it's difficult to continue To increase your prices every month or every 2 months once you get an increase. Since then, we have met with most of our vendors, to put some caps into cost increases and making sure that we're able to catch up To that expectation from a price increase perspective to the families that we serve, passing those costs into the families and making sure we don't lose volume while we do it. Speaker 200:26:42As we mentioned on other calls, there's a very fine balance between keeping the price up and getting to a point when you start to lose volume. And so we're trying to find out where that point of inflection is to make sure that we don't lose volume, but we also capture as much price as we can in every single transaction. As it relates to the volume decline, what I do want to add to and I did put that on my remarks is that the CDC data shows That the states we operate dropped 9%. That's a very significant drop for the Q3 2022 to the Q3 of 2023. However, we only drove 5% in those same states in our businesses. Speaker 200:27:24And so that tells me that we have been able to not only And make up the death rate, but also gain some market share in the same states that I just mentioned, so Speaker 700:27:38That was my other follow-up on the funeral home. You're not seeing sticker shock, I guess, yet. And I'm presuming that you just have to manage through the balance there. Speaker 200:27:51That is correct. Yes, I agree with that. Speaker 700:27:53Great. Thank you, Carlos. Speaker 200:27:57You bet, Speaker 400:28:03And we'll take our next question from JP Wallum with ROTH MKM. Please go ahead. Speaker 600:28:10Thank you and good morning guys. Just a couple of questions for me. Maybe one just kind of Talking about the difference that you experienced in terms of your volume that 5% relative to kind of the average in the area, Sounds like you had taken some market share. I think you made that comment. I'm just curious if you can maybe expand on that a little bit and just Kind of give us a sense of at the operating level, what is really driving That market share or what do you and what are the partners attribute those share gains Speaker 200:28:53As you know, JP, we are very decentralized and that allows and empowers a management partner to make decisions Locally that really matters in the community that they serve. They're able to build the relationships and the connections that truly drive volume In that specific business, those relationships have been built up over the years, especially through COVID-nineteen. There were many instances where All their businesses were not able to serve families through that period, and I do believe we gained tremendous Our preference in a lot of our businesses because we were able to serve those families when they needed to be served. So that goodwill, if you will, is really making a significant difference as we continue to move forward throughout. In addition to that, There has been a lot of work done from our marketing team regarding presence online digital strategies to have been able to make sure that we Direct traffic from our websites into the funeral home capture that call, capture that family, making sure we address questions And keep that family, if we can, and that's including social media and other digital mediums. Speaker 200:30:05And so I do believe That in addition to the rates or the scores really we have from a SAR review perspective on Google and Facebook and other Mediums are making also significant Speaker 600:30:18impact. Understood. Thank you. And then maybe if we could just talk about The Guardian and Precoa partnership, I think you said that it was fully integrated in the Western region and I think you gave some stat in there, but just curious if you can kind of quantify What the benefit has been in the Western region now that it's been rolled out? Speaker 200:30:46Absolutely. So If you remember when we rolled this out, I mentioned the previous condition that we had where we had a lot of Fragmented preneed sales companies and insurance agents and or companies really. And now we have consolidated 1 insurance company and one We need to set our. And so, Precoa, who is the one representing our businesses across Carriage Portfolio. We're able to integrate into the West fully for the Q3 of this year and started to integrate this quarter really for The central region and we'll finish by January on the eastern region. Speaker 200:31:28And so when you think about a year over year basis, I'm going to mention the prearranged funeral sales That included the oil strategy for all the regions versus this year where we only have the Western region in the Q3 of 2023. So last year, we had $13,800,000 of prearranged funeral sales. This year, with just the change of the Western region in the 3rd quarter, we have $13,700,000 of bearing sales, that's 13.9% increase on we need funeral volume. Now from a general agent commission perspective, last year, we received $352,000 for the Q3 of 2022. This year, we have received $465,000 in commissions, which is an increase of 31.9% on a year over year basis. Speaker 200:32:17That is a very significant improvement, especially thinking or considering that only the West is in these numbers. Once we finish the Q4, we'll have the West and the Central in these numbers. And once we get into Q1, 2024, we have all of Carriage. Over time, I mentioned this in the past, we do expect to grow at a 40% rate year over year from a GA revenue perspective, and that will increase over Primus, Precoa continues to ramp up sales agents in the businesses where we operate, and continue to really integrate into our model and our leadership team. Speaker 600:32:57Great. That's really helpful. And then if I could just squeeze one last one in for Kean. About I think you made a comment in there about kind of a reduction in some maintenance CapEx to kind of Give you a little flexibility on cash flow and certainly helpful in terms of paying down the credit facility. I know it's maybe not much when we look on a dollar basis, but I'm just curious if that's something that We could see more of going forward just in terms of kind of reallocating some CapEx dollars or anything else that you Mike, could help us in terms of free cash flow generation and ultimately delevering. Speaker 300:33:45Yes, JP. So I'll take a first crack at it and then I'll pass it over to Carlos in terms of what we're doing in the field when it comes to maintenance CapEx. From a financial perspective, we're just we're focused on the cost side. We're focused on paying down our debt. So it's really high grading and prioritizing these projects that we need to spend money on and differentiating between what's discretionary Kind of what is a must have and that's just something we've been focusing on so that way we do pay down our debt because as I mentioned our variable rate debt is You're trending around 9% in terms of interest rates. Speaker 300:34:23So we're just trying to prioritize our capital allocation here. Speaker 200:34:27Thank you. And what I'll add to that is, if you look at our balance sheet, you have the from cash flow, the acquisition of Greenland, which was very significant. We can't forget that we'd invested over $4,000,000 on that business from cash flow generation. In addition to that, We have been able to do really, really good work as it relates to managing CapEx on both ends, growth and maintenance. From a growth perspective, we have not Growth opportunity because preneed cemetery has done an amazing job. Speaker 200:34:57As a matter of fact, we have put a significant amount of capital this year To make sure we have enough inventory to continue to accelerate sales, especially in the new businesses that we have. We have opened a new garden At Greenlawn, we are about to start construction in Forest Lawn East in Charlotte and the same in the Businesses we already have like Oakmont, Ronin Hills and then Ponejo Los Gatos every cemetery as well. From a maintenance perspective, we've been more conservative, Making sure that our capital allocation decisions are based on where the capital is generating the highest return. If it's an emergency, we're going to, of course, invest in it and make sure that These are well taken care of. If it is something we can manage over a couple of years, then we allocate that capital towards interest payments Because as you know, that's what's the cash is going right now, a very significant rate. Speaker 200:35:51And so we want to make sure we manage that very, very well without putting Families at risk, business at risk or decreasing the quality of service. Speaker 600:36:02Understood. Speaker 400:36:09And this concludes today's question and answer session. I'll now turn the floor to Carlos Quezada for any additional or closing remarks. Speaker 200:36:20We want to thank all of you for joining the call today. I want to share that we have a very strong company with tremendous fundamentals. We do have significant debt. We're working on it. We will continue to focus our cash free cash flow into paying down our debt as much as we can accelerate That repayment and lower interest expense will continue to focus on grow on a same store and acquisition basis, especially through preneed sales on both ends, We're very excited about the performance we just presented to you from operational perspective in the businesses. Speaker 200:36:55We continue to grow. We continue to put some Really good numbers on the board, and we hope to report even better numbers that we continue to have these calls and we'll talk to all of you In February. Thank you very much and we'll talk to you soon. Speaker 400:37:13Thank you. This does conclude today's teleconference.Read morePowered by