TSE:DCM DATA Communications Management Q3 2023 Earnings Report C$1.77 0.00 (0.00%) As of 04/28/2025 03:58 PM Eastern Earnings HistoryForecast DATA Communications Management EPS ResultsActual EPSC$0.03Consensus EPS C$0.01Beat/MissBeat by +C$0.02One Year Ago EPSN/ADATA Communications Management Revenue ResultsActual Revenue$122.72 millionExpected Revenue$126.68 millionBeat/MissMissed by -$3.96 millionYoY Revenue GrowthN/ADATA Communications Management Announcement DetailsQuarterQ3 2023Date11/8/2023TimeN/AConference Call DateThursday, November 9, 2023Conference Call Time9:00AM ETConference Call ResourcesConference Call AudioConference Call TranscriptSlide DeckInterim ReportEarnings HistoryCompany ProfileSlide DeckFull Screen Slide DeckPowered by DATA Communications Management Q3 2023 Earnings Call TranscriptProvided by QuartrNovember 9, 2023 ShareLink copied to clipboard.There are 4 speakers on the call. Operator00:00:00Good morning, ladies and gentlemen. Thank you for standing by, and welcome to the Data Communications Management Corp. 2nd Quarter 2023 Financial Results Conference Call. I'm James Lormorth, CFO of DCM, and I'm pleased to be hosting today's call. Joining me on the call today is Richard Kellum, our President and CEO. Operator00:00:19Following our prepared remarks, we will be moderating a Q and A session. As a reminder, this conference is being broadcast live and recorded. We'd also like to remind everyone that Richard and I can be available after the call for any follow-up questions you might have. Before we begin, I'd like to remind everyone that we will be referring to forward looking information as well as non IFRS measures on today's call. This information is subject to certain risks and uncertainties as outlined in the forward looking information disclosure in our press release from last night and more fully within our public disclosure filings on SEDAR. Operator00:01:00We have posted a brief video message from Richard along with a summary of our results and key initiatives for the quarter on our website in the form of an infographic. This presentation will also be added to our website for your reference along with a post view, recording and transcript. Our detailed information is also available on our website and SEDAR. Please also follow us on LinkedIn to keep up to date with other business developments. I'd now like to turn the call over to Richard. Speaker 100:01:29Thank you, James, and good morning and good afternoon, good evening for anybody joining us in other time zones. We had a very exciting Q3, looking forward to unpacking that quarter with shareholders today. Here's what we want to do from an objective standpoint. We're going to first start off with an update on our merger integration, And then we'll talk about our consolidated results on Q3 and year to date, and then we'll turn it over for any Q and A. So first with the merger integration, it's progressing very, very well and ahead of target And pretty much on schedule. Speaker 100:02:12We talked to shareholders many times about our focus areas, those being operational, organizational procurement and revenue. And originally, we put a target to The Street $25,000,000 to $30,000,000 We're happy today, very happy to be revising that target to between $30,000,000 30 $5,000,000 in annual savings. So we're certainly off to an incredible start, identified a lot of opportunities across these four areas, which I'll talk about in a minute. And I will say, and you'll see it later in the deck that to date, we have generated $17,500,000 In annualized synergies that will flow through in 2024, so about 53 Percent of that midpoint target of 30% to 35%. We'll talk about in a little bit more detail when we get into the deck. Speaker 100:03:09So off to a very good start. Here are some details And across each of the areas, starting with the operational initiatives, we will be consolidating And optimizing our operational facilities from 14 plants to 10. That consolidation is already announced across our network. That will increase our average revenue per plant to north of 45%, so 45% increase. The first plant that we are consolidating is Edmonton, and we've moved very quickly on that into our Calgary facility, And that's all happening in December of this year. Speaker 100:03:523 other consolidations are going to happen over the course of the next 18 to 24 months. Obviously, we need to ensure that we're protecting client And of that $17,500,000 18% of it is coming from operational initiatives. So roughly $3,750,000 of that $17,500,000 that we've already secured to date. Obviously, much more will flow through as we consolidate the other three facilities over time over the next 18 to 24 months. So great progress from an operational perspective. Speaker 100:04:28Moving on to organization. Happy to report that our sales Or we call it our commercial team is now fully integrated. So we now have one team that's responsible for client leadership. We've optimized our spans and layers across all functions. We've completed payroll integration from 4 payroll systems to 1, So fantastic effort from our HR team to deliver that payroll integration process. Speaker 100:04:54We're in the process of benefit alignment. The annualized impact on organizational initiatives is roughly $9,000,000 that will flow through in 2024. So 51% of that $17,500,000 20.24 savings are coming from the organizational initiatives that we have already implemented and executed. So great progress from our teams here. On the procurement side, Again, a great momentum. Speaker 100:05:24We've optimized our vendor base. We've leveraged our scale. We centralized purchasing and outsourcing. We've delivered or will deliver $4,700,000 in annualized savings in 2024 and that's 27% of that 17,500,000 And then on the revenue side, see the growth initiatives that we're delivering, our priority focus It's really been on commercial momentum or growth right from the day we closed this deal. We have a very, very strong collaboration and cross selling across the business. Speaker 100:05:58And we've already delivered some sizable new business wins across retail, healthcare, QSR, manufacturing and transportation, Just over $18,000,000 in new business wins since we closed the transaction. So very proud of the progress we're making from a commercial leadership perspective. Okay. So our integration initiatives are very much on track. And as I said, fantastic Plans to deliver the $30,000,000 to $35,000,000 of which $17,500,000 is already initiated and will flow through in 2024, Okay. Speaker 100:06:37All the others are going to happen, obviously, over the course of the next 18 to 24 months as we've communicated several times to shareholders. So Great progress and great team that's working to deliver these initiatives. Now I'll move on to talk about the quarter, and I'm going to start off with what we're doing to build a better business. So I'm going to start off with SG and A. You can see that our SG and A As a percent of revenue is down by just over 1 point at 20.4%. Speaker 100:07:06Obviously, the total SG and A is up In value, obviously, because of the acquisition, but the percentage is down. So very good progress there. And you'll see on the next slide when we talk about year to date, our year to date SG and A as a percent of revenue is 19.5%. So Well, in the range that we put to shareholders of 18% to 20%, and we certainly see Opportunities to continue to progress to the low end of that range, okay. So really good progress on continuing to build a better business We build a bigger business at the same time. Speaker 100:07:46And then just a quick look at restructuring expenses. Our Restructuring expenses on the quarter are $7,000,000 and that reflects a lot of the announcements that we made in terms of consolidating organizations and operations. And we obviously booked those expenses, the people expenses, once we make the announcement. The cash expenses actually happen later. So those are reflected in the quarter. Speaker 100:08:10Dollars 9,700,000 in restructuring year to date and exactly what we expected Sort of a 1 to 1 payout. Acquisition expenses were a lot lighter on the quarter at 200,000 So most of the expenses that we incurred on the deal costs have been complete and they're behind us. And then as already mentioned in the upfront section, $17,500,000 in annual savings to date from integration initiatives. So Those will flow through as we enter in well, as we exit out of this year, but importantly, as we enter into 2024. Okay. Speaker 100:08:52Also happy to report headcount productivity improvements. We've shown this chart to shareholders many times. If we look at the right hand side of the chart, you can see that our revenue per employee is now north of $300,000 so 306,000 Dollars per employee, up 2% over last year and about 36% over the last 5 or 6 years. So very good improvement and progress there. And as we deliver as we continue to deliver our synergies in operation and organization, you'll see that Revenue per employee continued to increase as well. Speaker 100:09:29So very good momentum there in terms of productivity improvements. Also happy to report that we are and have been very active in our ESG efforts and one that we are And I've been proud of is the reforestation, our environmental reforestation efforts. And since we started this program, which is Little less than 2 years ago, we have reforested 100 percent of our paper use, so about 90 £1,000,000 of paper that we've used in our workflow for clients and we've reinforced at 100% of that. So that's equivalent of just under 1,100,000 trees. So we celebrated the cross of 1,000,000 trees in September. Speaker 100:10:15And this has been an incredible program for us. We're very committed to deliver a Sustainable environment, and it's a great program and those credits flow through to our clients as well. Okay. And on our DCM digital journey, we have not taken our eye off the ball here at all. In fact, we are all in on our digital efforts With our DCM Flex platform with the digital asset management solutioning, some of the work we're doing on personalized video, Our marketing campaign optimization and then our optichannel platform. Speaker 100:10:53And this is the first time we're actually reporting Consolidated DCM Digital revenues and those revenues include software revenues and marketing services or sorry, digital services revenues, managed services revenues. And you see the chart here, we're actually up over 2 55% over a year ago And we're just under $10,000,000 year to date in those software revenues and managed Services revenue, so great progress on our DCM digital journey as well. And very A lot of exciting stuff that we're working on as we enter into 2024. James, you want to talk about debt reduction? Operator00:11:37Sure, we continue to focus on debt reduction. At the end of the Q3, our total credit facilities It's at about $118,000,000 These are down a little over 18% since we closed the acquisition, which as everyone I think will appreciate was fully financed with debt. Slide here, We talk about kind of net debt and at the end of the quarter, we had a $22,500,000 cash balance. So we ended up with net debt at about 90 dollars 5,500,000 We've been very active through initiatives to Complete the sale and leaseback of our Oshawa plant, which was announced last quarter and through the equity private placement we did back in May to pay down debt. We're also pleased to announce that we have entered into agreements to sell both our Fergus and our Trenton facilities, which are the 2 remaining Owned facilities that we acquired as part of the MCC acquisition, collectively, those two sales will generate about $15,000,000 in net proceeds. Operator00:12:49And shareholders will recall, when we first did the acquisition, we had allocated about $30,000,000 for the real estate. Once everything is said and done and these transactions close, we'll actually have generated about $38,000,000 So That kind of term loan that was associated with the credit facility will be fully paid down by the end of this year with the sale of our Fergus facility, which is expected to be completed before the end of 2023. And then we'll have some excess cash to apply to our credit facilities when the Trenton facility closes, and that's expected early in 2024. Speaker 100:13:31Okay. Thank you, James. So let's our integration efforts, The work that we're doing to build a better business and now we're going to move to the next chapter, which is what we're doing to build a bigger business and some of those bigger business results. We'll talk about Q3 and we'll look at the year to date results as well. Q3 revenue, up 93.6%, So obviously, solid growth in revenue, underlying growth on DCM legacy and acquired growth as well. Speaker 100:14:08And you can see the number, dollars 122,000,000 on the quarter, up $63,000,000 versus Q3 2022. If we look at our year to date results, year to date, up 58.3 percent, remind shareholders the acquisition happened the 24th April. So we now have all the acquired growth incorporated into our into this quarter, 1st full quarter. And just over $317,000,000 in revenue generated year to date. Our underlying Business performance, if we strip all the kind of noise out from the acquisition, is exactly on target, The target we put to the street, our 5 year target we put to the street, right around 5% or just over 5% growth across our acquired business and current business, if you will, DCM legacy, MCC legacy. Speaker 100:15:09So very much on track to the numbers we put in the street. So very pleased, very proud of the revenue growth we're delivering. One of the more difficult things to do when you do A transaction of this size has maintained revenue flow or client leadership in the marketplace and the team has done an outstanding job to maintain that momentum, which puts us in a very good place as we move into final quarter and into next year. If we look at revenue momentum by quarter, We've delivered 8 consecutive quarters of year over year growth, okay? Now moving on to gross profit. Speaker 100:15:46Our gross profit was up 52.4% at just over 30,000,000 And our gross margin came in at 24.7 percent and that is down versus year ago. But I want to explain, this is very Clear and we made it very clear to shareholders that the acquired company, the MCC acquired company had roughly a 20% margin and DCM legacy roughly a 30% margin. So when you blend those margins, obviously, you're going Get a decrease in margin for a period of time as we work the journey back to north of 30, and that's exactly what happened in the quarter, Exactly what was expected. But I'm going to give shareholders a little bit more granularity on the next chart just to look at how The difference in margin by quarter, okay. So James, you just go to the next one. Speaker 100:16:43If we look at the chart on the left here, This is all pre acquisition. The dark blue line is the gross margin percentage for legacy DCM. And you see it pretty flat, obviously growing, but pretty flat across all the quarters. And that's really due to How the legacy DCM workflows and how the operations are kind of optimized, if you will. If you look at the MCC legacy business, all legacy pre acquisition, you can see that the quarters are a little lumpy from a The gross margin flow and a lot of that's due to the transactional business that MCC legacy has had in their workflow. Speaker 100:17:30So very strong sort of quarter 1 and quarter 2, then it drops in quarter 3 and quarter 4. So, all that is obviously taken into consideration when you look at our slight margin, Our combined margin, if you will, for the quarter and what I will tell shareholders is We and we've said this many times, we've got a very active plan to get Our new combined margin, if you will, north of 30%. So it's a very clear plan that will come through what we call strategic revenue management, it will come through a mix And I'll come through all the operational efficiencies that we've already announced, those consolidation of facilities. So this is very much what we expected, very much what we planned, okay? But I just wanted to give a little bit more detail to put it into context. Speaker 100:18:21Okay. So year to date gross profit, same story. You can look at the far right. Our combined gross margin year to date is 27.1% versus 30.2% year ago. And as I said, we've got a lot of detailed plans to get this back north of 30 And back into that range north of 35 that we put to the Street a couple of years ago. Speaker 100:18:44Going on to the next slide, if we look at gross profit momentum, We've actually had 9, so 8 consecutive quarters of revenue growth, 9 consecutive quarters of gross profit momentum. Gross profit, as I said, James is our best friend, and we continue to be relentlessly focused on driving gross profit momentum, okay? And over to James to talk about adjusted EBITDA. Operator00:19:09Yes. Adjusted EBITDA is a result of the Revenue and gross profit performance that Richard described, adjusted EBITDA was up a little over 28 percent this quarter compared to last year, coming in at $11,800,000 as a percent of revenue that worked out to 9.6% compared to 14.5% last year. And just as we have a clear plan in place to return our gross profit margins to 90%, Along with the targets to increase our revenue by 5% a year or more, we believe that, that 14% adjusted EBITDA margin is certainly achievable over the next few years. So that's a major initiative for us. You can see on a year to date basis, adjusted EBITDA was up 35%. Operator00:20:02And I'll just remind everyone, this was the 1st full quarter that we had the results for MCC included. In the Q2, we had about 2 months plus a week. So as in this quarter going forward, we'll have the combined results of both businesses. Likewise, you can see how our adjusted EBITDA has performed over the last almost 3 years now. And given continued strength, So we certainly believe that, that should continue in the Q4 this year. Operator00:20:40We've included a brief summary of our financial results here comparing this year to last year, Really just a different presentation of some of the adjustments that Richard talked about. So I won't go into detail on those other than to highlight that We certainly guided the street that our restructuring expenses were going to track pretty much $1 for dollar with the synergy targets that we have and we're seeing that play out over the next kind of 18 to 24 months still. And also, as Richard mentioned, the acquisition integration costs have tailed off and those kind of non recurring costs should be should really not continue going forward. On a year to date basis, you can see where we've landed from a restructuring side and acquisition costs and also from an adjusted EBITDA perspective. Speaker 100:21:37Okay. So thank you, James. So look, we had a good quarter, lots of work, really proud of the team. Incredible efforts and a big lift on all the integration work that's happening, continue to focus on building that Better business while we build a bigger business at the same time. The market is good. Speaker 100:22:01We're playing our strength into the market We're seeing the results. Happy to continue to report that we are on track On our 5 year strategic financial objectives of north of 5% organic growth, getting EBITDA north of 14%. You saw our aggressive debt repayment. So we'll be in that less than one Times EBITDA range over the course of 5 years, in fact, well less than 5. And then continue to focus on our DCM digital journey. Speaker 100:22:39And we see a path to well over north of 60% growth in our Martech stack and margins of north of 80%. So good progress on the quarter and continue to commit to our 5 year financial objectives here. So now with that, James, we turn Operator00:23:01it over to Q and A. Yes, sure. We'd like to take questions from the audience. If you have a question and are accessing the call directly through Teams, you can either use the raise your hand feature in Teams and we will queue up questions Or alternatively, you can also use the chat feature and we will respond to chat questions as well. If you have dialed in Through the telephone access code, you may press star 5 to raise or lower your hand We have a question from Noel Atkinson. Speaker 200:24:31So good morning, Richard and James. Thanks for taking our questions. Nice to see the merger synergy target going up. That's great. I guess just firstly on the synergy outlook. Speaker 200:24:43So for 2024 talking about that $17,500,000 Is that an annualized number so that at the end of 2024, you're at that $17,500,000 a year run rate? Or is that The actual savings that will flow into the income statement through 2024? Operator00:25:05Yes. We see that, Noel, as being a number that will hit the income statement on a full year basis in 2024. Speaker 200:25:14Okay, great. And there's no revenue synergies in that number, right? Speaker 100:25:20No, we don't have any revenue synergies in the number at all. And I mean the best way to think about revenue synergies are every $10,000,000 in growth, If we're at 14% EBITDA, it's $1,400,000 in EBITDA. So we haven't modeled in that $30,000,000 to $35,000,000 we have not modeled Any gross synergies into that $30,000,000 to $35,000,000 number. So just hard synergies is what we factored into 30,035. So yes, it's a great question, Noel. Speaker 100:25:52Gross synergies are an opportunity. Okay? Operator00:25:56Okay. Speaker 200:25:57And then Q4, so how should we be thinking about sort of the cost savings flowing into the income statement In Q4 of this year, in the current quarter, do you see material cost savings from What you reported in Q3 to what you would be able to achieve in Q4? Operator00:26:19Yes, Noel. It's James. Yes, we should start to Particularly some of the organizational savings that we introduced, a lot of those were completed in September. So we'll start to see the benefit of those in the Q4. Some of the operational savings will be kind of modest in the Q4. Operator00:26:41A good chunk of that is coming from our Edmonton plant closure and that's going to be completed in kind of middle of December. So we won't see a lot of those benefits this year, but we should start the year off in January with the full positive impact of that. And then likewise with the procurement savings, a lot of those are in place right now. There's some things like Early pay discounts that were we've negotiated with our suppliers given our kind of higher purchasing amount, Those will probably be phased in and should hit their ground on a kind of 100% running probably beginning in January, but we will get a little bit of those procurement savings in the Q4. Okay. Speaker 200:27:29And then just a couple more quick ones, if you don't mind. Richard, the 5% pro form a year over year revenue growth of the business that you mentioned in your remarks, is that Q3 or is that sort of 9 months year to date? Speaker 100:27:43It's year to date. Speaker 200:27:44Okay, thanks. And then, I noticed in the filings that You mentioned sort of that you're getting some good traction in the digital side And that you're still expecting some solid growth over the medium term in that business. But when I look at the Q3 numbers, your tech enabled Subscriptions and fees more than doubled quarter over quarter in Q3. I think it's like the biggest jump I think we've ever seen. Is there some catch up in there or is it just you're winning new customers and can you talk at all about what are The services or platforms that you're where you're winning contracts there? Operator00:28:30Sure. I'll maybe start it then in terms of the numbers and turn it over to Richard to elaborate more on the platforms. So this was the Q1 Knoll that we included the MCC results in there. And a good chunk of that increase was related to including the MCC kind of technology services. They tend to not have a lot of subscription services like we do. Operator00:28:58They tend to be more professional services and grant management fees. But there's great opportunity for us to move their clients over to some of our technology platforms. And in fact, their legacy platform, which would be comparable to our Flex platform, is called some point. We've already started to migrate a number of their customers over to our Flex platform. And there's great excitement in terms of some of the other platforms that we have. Operator00:29:34Okay. Great. Speaker 100:29:36Yes. And in addition, we have had a couple of recent wins, Noel. One pretty sizable win for a managed service model for digital asset management solutioning for a large transportation company That flowed through in the quarter. And some of the monetization efforts that we're heading around our DCM Flex Operator00:30:09And then we have a call, I believe this is Chris Thompson from E Research. Speaker 300:30:23Thanks. Am I unmuted? Yes. Operator00:30:26You are. Go ahead, Chris. Speaker 300:30:28Yes. It's Chris Thompson from Media Research. I just wanted to a couple of questions. Noel answered some of mine already or you answered some of Noel's that were similar. On the restructuring charges, You've talked about the Edmonton plant. Speaker 300:30:43There's a large $7,000,000 restructuring charge this quarter. Through the other plants, is this the high watermark, but every quarter we're going to see like $1,000,000 to $2,000,000 because you're closing and shifting plants? Or how is that going to Play out over the next four quarters? Operator00:31:00Yes. Chris, there'll probably be some kind of modest Restructuring in the Q4, the bigger plant closures are going to be our Fergus and Trenton plants. And those are expected towards the end of 2024. So it may be actually a little bit lumpier than that. We'll probably see some kind of modest expenses and you're probably not far off in that kind of $1,000,000 to $2,000,000 a quarter, Probably a little bit lumpier as we firm up our plans in the second half of next year on some of the bigger plant closures. Operator00:31:39With our thistle move into bond, that's not expected to have any kind of material restructuring expenses. So it's really the kind of 2 bigger plants towards the end of next year. Speaker 300:31:53Okay. And then on the revenue side, just looking at typically your Q3 historically has been your one of your lowest quarters. With the merger happening, I also wanted to comment your comments on the actual market you're seeing. There's a lot of talk about slowdown, etcetera. How are you seeing this revenue number for Q3 as a benchmark, say, for the next couple of quarters With what you're seeing from client demand? Speaker 100:32:25Yes. Chris, our client demand is still very strong. We're not Seeing kind of any impact from existing clients. The way we look at It's quite simple, right? It's a $10,000,000,000 market. Speaker 100:32:42We're call it combined annualized 530,000,000 $540,000,000 in revenue, so a lot of opportunities for us to deliver new business development. And we've got a very growth obsessed commercial team and really good structure for us to go and identify and security business And so even if there are any potential kind of headwinds that we'll experience, we are not seeing any right now, Chris. But If they do materialize at some point, the growth agenda we've got is a solid growth agenda. Speaker 300:33:21Okay. Operator00:33:22And then I might just elaborate a little bit, Chris, as well just in terms of kind of quarterly patterns. We typically, as you rightly noted, Q3 tends to be weaker. Q4 tends to be stronger than Q3 from a revenue perspective. And then both the kind of legacy DCM and the legacy MCC businesses tend to have very strong quarters in the Q1. So kind of Q4 kind of builds and then Q1 tends to be stronger. Operator00:33:52And that's Largely due, particularly the Q1, MCC does a lot of kind of year end tax statements and transaction statement processing. And you saw that kind of higher gross margin that Richard alluded to in the slides showing kind of historical quarterly gross margins. That's also kind of associated with a higher revenue in that quarter as well. And then we also have some kind of projects in the Q1 that tend to help us just kind of timing in the Q1. Speaker 100:34:39We've got a yes, we've got a couple of questions that were emailed in overnight here, James. Sure. It will make me put my reading glasses on now. Okay. These came from Aaron, so I believe last quarter you guys were in beta testing for, Let's just say, for more of the DAM products, how is it going? Speaker 100:35:03Okay. So that's our I think the question is relating to our assemble. We actually are in beta right now. It's going very well. We're still obviously learning through beta that we can incorporate into our, we call it our MVP, but essentially our product that we will go to market with sort of towards the end quarter 1 next year. Speaker 100:35:24But we're getting good results from our beta test with the clients, both internal and external clients that are using it. So not a lot more to say on that. Great progress and good momentum there. From a developments perspective, Question to you, maybe I'll turn it to you, James. If we could if you could break down the amount of subscriptiondigital services revenue for the quarter compared to last This year's quarter, that would be great. Speaker 100:35:53So we talked a little bit about that, Naeh? Operator00:35:55Yes. We talked a little bit about that earlier. In our detailed financial statements, I think it's note 15. We lay out how we kind of segment our revenue between product sales, warehousing and freight services, which are typically kind of hand in hand. We also break out technology enabled hardware solutions. Operator00:36:16And that would be a lot of product that we resell, applications there would be distribution centers or healthcare networks where they're using printers and scanners and tied into some consumable products that we would sell. So kind of equipment that we resell and get a pretty good margin on. There's also some kind of modest other things in there. We also break out tech enabled subscription services and fees and we don't at least today, we don't break that out specifically, but it includes A mixture of program management fees, subscription fees that we charge for our products like Flex and assemble and personal and some of those other marketing campaign management tools, but it also includes some professional services fees. And you'll see a big jump when you look at those numbers for the 3 months last year, we reported $1,400,000 in that category. Operator00:37:18This quarter, we've reported $4,500,000 and a big part of that jump is really now including the MCC business. And then likewise, on a year to date basis, we reported about $3,600,000 and for the 9 months ended this year, we reported $9,300,000 And that kind of not, I guess, dollars 5,000,000,000 pump is largely related to MCC and they typically don't have a lot of subscription services. A lot of their Revenue is really more program management and recurring programs that they run every year. So hope that helps. Speaker 100:38:03Okay. Thanks, James. We have one final question from Aaron here, question number 3. What would be the biggest disappointment metric so far in the past And what do you guys plan to do to improve? Well, great question. Speaker 100:38:17Look, We were very, very well planned coming into well, through due diligence and coming into the acquisition of MCC And we told shareholders we used Boston Consulting Group, a group that I had done a lot of work with in my prior world. So we were very well prepared. So It would be there's really no nothing disappointing in the metrics so far. Things have gone very well. You can see that we're over target on integration. Speaker 100:38:50Our growth momentum continues. We have a path back on our gross margin, which we fully kind of planned and baked into the deal as well. We see great we've got a fantastic team, acquired team and new team and integrated team. So really nothing disappointing, Not from my side, the first time Operator00:39:12we've seen the question, James, anything disappointing from your side? No, I'd echo Richard's comments. We are very pleased with how the integration is going. Obviously, there's a bit of noise in our financial results this year given the magnitude of the acquisition. But as we continue to report combined numbers, we think that will help the industry kind of better understand what the combined business looks like. Speaker 100:39:38Okay. And I think that's all the questions, right, James? Yes. Operator00:39:40I don't see any further questions. So thank you very much, everyone, For attending, Richard and I are certainly available if anyone has any follow-up questions. Thank you, everybody, and a big thanks to Our Speaker 100:39:53entire DCM team for delivering a very solid quarter and look forward to reporting quarter 4 year end. Thank you.Read morePowered by Conference Call Audio Live Call not available Earnings Conference CallDATA Communications Management Q3 202300:00 / 00:00Speed:1x1.25x1.5x2x Earnings DocumentsSlide DeckInterim report DATA Communications Management Earnings HeadlinesAMI Unveils AMI Data Center Manager Version 6 0 Enhancing AI and GPU Management in Data CentersFebruary 27, 2025 | msn.comData Communications Management Corp. 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Sign up for Earnings360's daily newsletter to receive timely earnings updates on DATA Communications Management and other key companies, straight to your email. Email Address About DATA Communications ManagementDATA Communications Management (TSE:DCM) Corp is a communication solutions partner that adds value for major companies across North America by creating more meaningful connections with their customers. It pairs customer insights and thought leadership with cutting-edge products, modular enabling technology and services to power its clients' go-to market strategies. 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There are 4 speakers on the call. Operator00:00:00Good morning, ladies and gentlemen. Thank you for standing by, and welcome to the Data Communications Management Corp. 2nd Quarter 2023 Financial Results Conference Call. I'm James Lormorth, CFO of DCM, and I'm pleased to be hosting today's call. Joining me on the call today is Richard Kellum, our President and CEO. Operator00:00:19Following our prepared remarks, we will be moderating a Q and A session. As a reminder, this conference is being broadcast live and recorded. We'd also like to remind everyone that Richard and I can be available after the call for any follow-up questions you might have. Before we begin, I'd like to remind everyone that we will be referring to forward looking information as well as non IFRS measures on today's call. This information is subject to certain risks and uncertainties as outlined in the forward looking information disclosure in our press release from last night and more fully within our public disclosure filings on SEDAR. Operator00:01:00We have posted a brief video message from Richard along with a summary of our results and key initiatives for the quarter on our website in the form of an infographic. This presentation will also be added to our website for your reference along with a post view, recording and transcript. Our detailed information is also available on our website and SEDAR. Please also follow us on LinkedIn to keep up to date with other business developments. I'd now like to turn the call over to Richard. Speaker 100:01:29Thank you, James, and good morning and good afternoon, good evening for anybody joining us in other time zones. We had a very exciting Q3, looking forward to unpacking that quarter with shareholders today. Here's what we want to do from an objective standpoint. We're going to first start off with an update on our merger integration, And then we'll talk about our consolidated results on Q3 and year to date, and then we'll turn it over for any Q and A. So first with the merger integration, it's progressing very, very well and ahead of target And pretty much on schedule. Speaker 100:02:12We talked to shareholders many times about our focus areas, those being operational, organizational procurement and revenue. And originally, we put a target to The Street $25,000,000 to $30,000,000 We're happy today, very happy to be revising that target to between $30,000,000 30 $5,000,000 in annual savings. So we're certainly off to an incredible start, identified a lot of opportunities across these four areas, which I'll talk about in a minute. And I will say, and you'll see it later in the deck that to date, we have generated $17,500,000 In annualized synergies that will flow through in 2024, so about 53 Percent of that midpoint target of 30% to 35%. We'll talk about in a little bit more detail when we get into the deck. Speaker 100:03:09So off to a very good start. Here are some details And across each of the areas, starting with the operational initiatives, we will be consolidating And optimizing our operational facilities from 14 plants to 10. That consolidation is already announced across our network. That will increase our average revenue per plant to north of 45%, so 45% increase. The first plant that we are consolidating is Edmonton, and we've moved very quickly on that into our Calgary facility, And that's all happening in December of this year. Speaker 100:03:523 other consolidations are going to happen over the course of the next 18 to 24 months. Obviously, we need to ensure that we're protecting client And of that $17,500,000 18% of it is coming from operational initiatives. So roughly $3,750,000 of that $17,500,000 that we've already secured to date. Obviously, much more will flow through as we consolidate the other three facilities over time over the next 18 to 24 months. So great progress from an operational perspective. Speaker 100:04:28Moving on to organization. Happy to report that our sales Or we call it our commercial team is now fully integrated. So we now have one team that's responsible for client leadership. We've optimized our spans and layers across all functions. We've completed payroll integration from 4 payroll systems to 1, So fantastic effort from our HR team to deliver that payroll integration process. Speaker 100:04:54We're in the process of benefit alignment. The annualized impact on organizational initiatives is roughly $9,000,000 that will flow through in 2024. So 51% of that $17,500,000 20.24 savings are coming from the organizational initiatives that we have already implemented and executed. So great progress from our teams here. On the procurement side, Again, a great momentum. Speaker 100:05:24We've optimized our vendor base. We've leveraged our scale. We centralized purchasing and outsourcing. We've delivered or will deliver $4,700,000 in annualized savings in 2024 and that's 27% of that 17,500,000 And then on the revenue side, see the growth initiatives that we're delivering, our priority focus It's really been on commercial momentum or growth right from the day we closed this deal. We have a very, very strong collaboration and cross selling across the business. Speaker 100:05:58And we've already delivered some sizable new business wins across retail, healthcare, QSR, manufacturing and transportation, Just over $18,000,000 in new business wins since we closed the transaction. So very proud of the progress we're making from a commercial leadership perspective. Okay. So our integration initiatives are very much on track. And as I said, fantastic Plans to deliver the $30,000,000 to $35,000,000 of which $17,500,000 is already initiated and will flow through in 2024, Okay. Speaker 100:06:37All the others are going to happen, obviously, over the course of the next 18 to 24 months as we've communicated several times to shareholders. So Great progress and great team that's working to deliver these initiatives. Now I'll move on to talk about the quarter, and I'm going to start off with what we're doing to build a better business. So I'm going to start off with SG and A. You can see that our SG and A As a percent of revenue is down by just over 1 point at 20.4%. Speaker 100:07:06Obviously, the total SG and A is up In value, obviously, because of the acquisition, but the percentage is down. So very good progress there. And you'll see on the next slide when we talk about year to date, our year to date SG and A as a percent of revenue is 19.5%. So Well, in the range that we put to shareholders of 18% to 20%, and we certainly see Opportunities to continue to progress to the low end of that range, okay. So really good progress on continuing to build a better business We build a bigger business at the same time. Speaker 100:07:46And then just a quick look at restructuring expenses. Our Restructuring expenses on the quarter are $7,000,000 and that reflects a lot of the announcements that we made in terms of consolidating organizations and operations. And we obviously booked those expenses, the people expenses, once we make the announcement. The cash expenses actually happen later. So those are reflected in the quarter. Speaker 100:08:10Dollars 9,700,000 in restructuring year to date and exactly what we expected Sort of a 1 to 1 payout. Acquisition expenses were a lot lighter on the quarter at 200,000 So most of the expenses that we incurred on the deal costs have been complete and they're behind us. And then as already mentioned in the upfront section, $17,500,000 in annual savings to date from integration initiatives. So Those will flow through as we enter in well, as we exit out of this year, but importantly, as we enter into 2024. Okay. Speaker 100:08:52Also happy to report headcount productivity improvements. We've shown this chart to shareholders many times. If we look at the right hand side of the chart, you can see that our revenue per employee is now north of $300,000 so 306,000 Dollars per employee, up 2% over last year and about 36% over the last 5 or 6 years. So very good improvement and progress there. And as we deliver as we continue to deliver our synergies in operation and organization, you'll see that Revenue per employee continued to increase as well. Speaker 100:09:29So very good momentum there in terms of productivity improvements. Also happy to report that we are and have been very active in our ESG efforts and one that we are And I've been proud of is the reforestation, our environmental reforestation efforts. And since we started this program, which is Little less than 2 years ago, we have reforested 100 percent of our paper use, so about 90 £1,000,000 of paper that we've used in our workflow for clients and we've reinforced at 100% of that. So that's equivalent of just under 1,100,000 trees. So we celebrated the cross of 1,000,000 trees in September. Speaker 100:10:15And this has been an incredible program for us. We're very committed to deliver a Sustainable environment, and it's a great program and those credits flow through to our clients as well. Okay. And on our DCM digital journey, we have not taken our eye off the ball here at all. In fact, we are all in on our digital efforts With our DCM Flex platform with the digital asset management solutioning, some of the work we're doing on personalized video, Our marketing campaign optimization and then our optichannel platform. Speaker 100:10:53And this is the first time we're actually reporting Consolidated DCM Digital revenues and those revenues include software revenues and marketing services or sorry, digital services revenues, managed services revenues. And you see the chart here, we're actually up over 2 55% over a year ago And we're just under $10,000,000 year to date in those software revenues and managed Services revenue, so great progress on our DCM digital journey as well. And very A lot of exciting stuff that we're working on as we enter into 2024. James, you want to talk about debt reduction? Operator00:11:37Sure, we continue to focus on debt reduction. At the end of the Q3, our total credit facilities It's at about $118,000,000 These are down a little over 18% since we closed the acquisition, which as everyone I think will appreciate was fully financed with debt. Slide here, We talk about kind of net debt and at the end of the quarter, we had a $22,500,000 cash balance. So we ended up with net debt at about 90 dollars 5,500,000 We've been very active through initiatives to Complete the sale and leaseback of our Oshawa plant, which was announced last quarter and through the equity private placement we did back in May to pay down debt. We're also pleased to announce that we have entered into agreements to sell both our Fergus and our Trenton facilities, which are the 2 remaining Owned facilities that we acquired as part of the MCC acquisition, collectively, those two sales will generate about $15,000,000 in net proceeds. Operator00:12:49And shareholders will recall, when we first did the acquisition, we had allocated about $30,000,000 for the real estate. Once everything is said and done and these transactions close, we'll actually have generated about $38,000,000 So That kind of term loan that was associated with the credit facility will be fully paid down by the end of this year with the sale of our Fergus facility, which is expected to be completed before the end of 2023. And then we'll have some excess cash to apply to our credit facilities when the Trenton facility closes, and that's expected early in 2024. Speaker 100:13:31Okay. Thank you, James. So let's our integration efforts, The work that we're doing to build a better business and now we're going to move to the next chapter, which is what we're doing to build a bigger business and some of those bigger business results. We'll talk about Q3 and we'll look at the year to date results as well. Q3 revenue, up 93.6%, So obviously, solid growth in revenue, underlying growth on DCM legacy and acquired growth as well. Speaker 100:14:08And you can see the number, dollars 122,000,000 on the quarter, up $63,000,000 versus Q3 2022. If we look at our year to date results, year to date, up 58.3 percent, remind shareholders the acquisition happened the 24th April. So we now have all the acquired growth incorporated into our into this quarter, 1st full quarter. And just over $317,000,000 in revenue generated year to date. Our underlying Business performance, if we strip all the kind of noise out from the acquisition, is exactly on target, The target we put to the street, our 5 year target we put to the street, right around 5% or just over 5% growth across our acquired business and current business, if you will, DCM legacy, MCC legacy. Speaker 100:15:09So very much on track to the numbers we put in the street. So very pleased, very proud of the revenue growth we're delivering. One of the more difficult things to do when you do A transaction of this size has maintained revenue flow or client leadership in the marketplace and the team has done an outstanding job to maintain that momentum, which puts us in a very good place as we move into final quarter and into next year. If we look at revenue momentum by quarter, We've delivered 8 consecutive quarters of year over year growth, okay? Now moving on to gross profit. Speaker 100:15:46Our gross profit was up 52.4% at just over 30,000,000 And our gross margin came in at 24.7 percent and that is down versus year ago. But I want to explain, this is very Clear and we made it very clear to shareholders that the acquired company, the MCC acquired company had roughly a 20% margin and DCM legacy roughly a 30% margin. So when you blend those margins, obviously, you're going Get a decrease in margin for a period of time as we work the journey back to north of 30, and that's exactly what happened in the quarter, Exactly what was expected. But I'm going to give shareholders a little bit more granularity on the next chart just to look at how The difference in margin by quarter, okay. So James, you just go to the next one. Speaker 100:16:43If we look at the chart on the left here, This is all pre acquisition. The dark blue line is the gross margin percentage for legacy DCM. And you see it pretty flat, obviously growing, but pretty flat across all the quarters. And that's really due to How the legacy DCM workflows and how the operations are kind of optimized, if you will. If you look at the MCC legacy business, all legacy pre acquisition, you can see that the quarters are a little lumpy from a The gross margin flow and a lot of that's due to the transactional business that MCC legacy has had in their workflow. Speaker 100:17:30So very strong sort of quarter 1 and quarter 2, then it drops in quarter 3 and quarter 4. So, all that is obviously taken into consideration when you look at our slight margin, Our combined margin, if you will, for the quarter and what I will tell shareholders is We and we've said this many times, we've got a very active plan to get Our new combined margin, if you will, north of 30%. So it's a very clear plan that will come through what we call strategic revenue management, it will come through a mix And I'll come through all the operational efficiencies that we've already announced, those consolidation of facilities. So this is very much what we expected, very much what we planned, okay? But I just wanted to give a little bit more detail to put it into context. Speaker 100:18:21Okay. So year to date gross profit, same story. You can look at the far right. Our combined gross margin year to date is 27.1% versus 30.2% year ago. And as I said, we've got a lot of detailed plans to get this back north of 30 And back into that range north of 35 that we put to the Street a couple of years ago. Speaker 100:18:44Going on to the next slide, if we look at gross profit momentum, We've actually had 9, so 8 consecutive quarters of revenue growth, 9 consecutive quarters of gross profit momentum. Gross profit, as I said, James is our best friend, and we continue to be relentlessly focused on driving gross profit momentum, okay? And over to James to talk about adjusted EBITDA. Operator00:19:09Yes. Adjusted EBITDA is a result of the Revenue and gross profit performance that Richard described, adjusted EBITDA was up a little over 28 percent this quarter compared to last year, coming in at $11,800,000 as a percent of revenue that worked out to 9.6% compared to 14.5% last year. And just as we have a clear plan in place to return our gross profit margins to 90%, Along with the targets to increase our revenue by 5% a year or more, we believe that, that 14% adjusted EBITDA margin is certainly achievable over the next few years. So that's a major initiative for us. You can see on a year to date basis, adjusted EBITDA was up 35%. Operator00:20:02And I'll just remind everyone, this was the 1st full quarter that we had the results for MCC included. In the Q2, we had about 2 months plus a week. So as in this quarter going forward, we'll have the combined results of both businesses. Likewise, you can see how our adjusted EBITDA has performed over the last almost 3 years now. And given continued strength, So we certainly believe that, that should continue in the Q4 this year. Operator00:20:40We've included a brief summary of our financial results here comparing this year to last year, Really just a different presentation of some of the adjustments that Richard talked about. So I won't go into detail on those other than to highlight that We certainly guided the street that our restructuring expenses were going to track pretty much $1 for dollar with the synergy targets that we have and we're seeing that play out over the next kind of 18 to 24 months still. And also, as Richard mentioned, the acquisition integration costs have tailed off and those kind of non recurring costs should be should really not continue going forward. On a year to date basis, you can see where we've landed from a restructuring side and acquisition costs and also from an adjusted EBITDA perspective. Speaker 100:21:37Okay. So thank you, James. So look, we had a good quarter, lots of work, really proud of the team. Incredible efforts and a big lift on all the integration work that's happening, continue to focus on building that Better business while we build a bigger business at the same time. The market is good. Speaker 100:22:01We're playing our strength into the market We're seeing the results. Happy to continue to report that we are on track On our 5 year strategic financial objectives of north of 5% organic growth, getting EBITDA north of 14%. You saw our aggressive debt repayment. So we'll be in that less than one Times EBITDA range over the course of 5 years, in fact, well less than 5. And then continue to focus on our DCM digital journey. Speaker 100:22:39And we see a path to well over north of 60% growth in our Martech stack and margins of north of 80%. So good progress on the quarter and continue to commit to our 5 year financial objectives here. So now with that, James, we turn Operator00:23:01it over to Q and A. Yes, sure. We'd like to take questions from the audience. If you have a question and are accessing the call directly through Teams, you can either use the raise your hand feature in Teams and we will queue up questions Or alternatively, you can also use the chat feature and we will respond to chat questions as well. If you have dialed in Through the telephone access code, you may press star 5 to raise or lower your hand We have a question from Noel Atkinson. Speaker 200:24:31So good morning, Richard and James. Thanks for taking our questions. Nice to see the merger synergy target going up. That's great. I guess just firstly on the synergy outlook. Speaker 200:24:43So for 2024 talking about that $17,500,000 Is that an annualized number so that at the end of 2024, you're at that $17,500,000 a year run rate? Or is that The actual savings that will flow into the income statement through 2024? Operator00:25:05Yes. We see that, Noel, as being a number that will hit the income statement on a full year basis in 2024. Speaker 200:25:14Okay, great. And there's no revenue synergies in that number, right? Speaker 100:25:20No, we don't have any revenue synergies in the number at all. And I mean the best way to think about revenue synergies are every $10,000,000 in growth, If we're at 14% EBITDA, it's $1,400,000 in EBITDA. So we haven't modeled in that $30,000,000 to $35,000,000 we have not modeled Any gross synergies into that $30,000,000 to $35,000,000 number. So just hard synergies is what we factored into 30,035. So yes, it's a great question, Noel. Speaker 100:25:52Gross synergies are an opportunity. Okay? Operator00:25:56Okay. Speaker 200:25:57And then Q4, so how should we be thinking about sort of the cost savings flowing into the income statement In Q4 of this year, in the current quarter, do you see material cost savings from What you reported in Q3 to what you would be able to achieve in Q4? Operator00:26:19Yes, Noel. It's James. Yes, we should start to Particularly some of the organizational savings that we introduced, a lot of those were completed in September. So we'll start to see the benefit of those in the Q4. Some of the operational savings will be kind of modest in the Q4. Operator00:26:41A good chunk of that is coming from our Edmonton plant closure and that's going to be completed in kind of middle of December. So we won't see a lot of those benefits this year, but we should start the year off in January with the full positive impact of that. And then likewise with the procurement savings, a lot of those are in place right now. There's some things like Early pay discounts that were we've negotiated with our suppliers given our kind of higher purchasing amount, Those will probably be phased in and should hit their ground on a kind of 100% running probably beginning in January, but we will get a little bit of those procurement savings in the Q4. Okay. Speaker 200:27:29And then just a couple more quick ones, if you don't mind. Richard, the 5% pro form a year over year revenue growth of the business that you mentioned in your remarks, is that Q3 or is that sort of 9 months year to date? Speaker 100:27:43It's year to date. Speaker 200:27:44Okay, thanks. And then, I noticed in the filings that You mentioned sort of that you're getting some good traction in the digital side And that you're still expecting some solid growth over the medium term in that business. But when I look at the Q3 numbers, your tech enabled Subscriptions and fees more than doubled quarter over quarter in Q3. I think it's like the biggest jump I think we've ever seen. Is there some catch up in there or is it just you're winning new customers and can you talk at all about what are The services or platforms that you're where you're winning contracts there? Operator00:28:30Sure. I'll maybe start it then in terms of the numbers and turn it over to Richard to elaborate more on the platforms. So this was the Q1 Knoll that we included the MCC results in there. And a good chunk of that increase was related to including the MCC kind of technology services. They tend to not have a lot of subscription services like we do. Operator00:28:58They tend to be more professional services and grant management fees. But there's great opportunity for us to move their clients over to some of our technology platforms. And in fact, their legacy platform, which would be comparable to our Flex platform, is called some point. We've already started to migrate a number of their customers over to our Flex platform. And there's great excitement in terms of some of the other platforms that we have. Operator00:29:34Okay. Great. Speaker 100:29:36Yes. And in addition, we have had a couple of recent wins, Noel. One pretty sizable win for a managed service model for digital asset management solutioning for a large transportation company That flowed through in the quarter. And some of the monetization efforts that we're heading around our DCM Flex Operator00:30:09And then we have a call, I believe this is Chris Thompson from E Research. Speaker 300:30:23Thanks. Am I unmuted? Yes. Operator00:30:26You are. Go ahead, Chris. Speaker 300:30:28Yes. It's Chris Thompson from Media Research. I just wanted to a couple of questions. Noel answered some of mine already or you answered some of Noel's that were similar. On the restructuring charges, You've talked about the Edmonton plant. Speaker 300:30:43There's a large $7,000,000 restructuring charge this quarter. Through the other plants, is this the high watermark, but every quarter we're going to see like $1,000,000 to $2,000,000 because you're closing and shifting plants? Or how is that going to Play out over the next four quarters? Operator00:31:00Yes. Chris, there'll probably be some kind of modest Restructuring in the Q4, the bigger plant closures are going to be our Fergus and Trenton plants. And those are expected towards the end of 2024. So it may be actually a little bit lumpier than that. We'll probably see some kind of modest expenses and you're probably not far off in that kind of $1,000,000 to $2,000,000 a quarter, Probably a little bit lumpier as we firm up our plans in the second half of next year on some of the bigger plant closures. Operator00:31:39With our thistle move into bond, that's not expected to have any kind of material restructuring expenses. So it's really the kind of 2 bigger plants towards the end of next year. Speaker 300:31:53Okay. And then on the revenue side, just looking at typically your Q3 historically has been your one of your lowest quarters. With the merger happening, I also wanted to comment your comments on the actual market you're seeing. There's a lot of talk about slowdown, etcetera. How are you seeing this revenue number for Q3 as a benchmark, say, for the next couple of quarters With what you're seeing from client demand? Speaker 100:32:25Yes. Chris, our client demand is still very strong. We're not Seeing kind of any impact from existing clients. The way we look at It's quite simple, right? It's a $10,000,000,000 market. Speaker 100:32:42We're call it combined annualized 530,000,000 $540,000,000 in revenue, so a lot of opportunities for us to deliver new business development. And we've got a very growth obsessed commercial team and really good structure for us to go and identify and security business And so even if there are any potential kind of headwinds that we'll experience, we are not seeing any right now, Chris. But If they do materialize at some point, the growth agenda we've got is a solid growth agenda. Speaker 300:33:21Okay. Operator00:33:22And then I might just elaborate a little bit, Chris, as well just in terms of kind of quarterly patterns. We typically, as you rightly noted, Q3 tends to be weaker. Q4 tends to be stronger than Q3 from a revenue perspective. And then both the kind of legacy DCM and the legacy MCC businesses tend to have very strong quarters in the Q1. So kind of Q4 kind of builds and then Q1 tends to be stronger. Operator00:33:52And that's Largely due, particularly the Q1, MCC does a lot of kind of year end tax statements and transaction statement processing. And you saw that kind of higher gross margin that Richard alluded to in the slides showing kind of historical quarterly gross margins. That's also kind of associated with a higher revenue in that quarter as well. And then we also have some kind of projects in the Q1 that tend to help us just kind of timing in the Q1. Speaker 100:34:39We've got a yes, we've got a couple of questions that were emailed in overnight here, James. Sure. It will make me put my reading glasses on now. Okay. These came from Aaron, so I believe last quarter you guys were in beta testing for, Let's just say, for more of the DAM products, how is it going? Speaker 100:35:03Okay. So that's our I think the question is relating to our assemble. We actually are in beta right now. It's going very well. We're still obviously learning through beta that we can incorporate into our, we call it our MVP, but essentially our product that we will go to market with sort of towards the end quarter 1 next year. Speaker 100:35:24But we're getting good results from our beta test with the clients, both internal and external clients that are using it. So not a lot more to say on that. Great progress and good momentum there. From a developments perspective, Question to you, maybe I'll turn it to you, James. If we could if you could break down the amount of subscriptiondigital services revenue for the quarter compared to last This year's quarter, that would be great. Speaker 100:35:53So we talked a little bit about that, Naeh? Operator00:35:55Yes. We talked a little bit about that earlier. In our detailed financial statements, I think it's note 15. We lay out how we kind of segment our revenue between product sales, warehousing and freight services, which are typically kind of hand in hand. We also break out technology enabled hardware solutions. Operator00:36:16And that would be a lot of product that we resell, applications there would be distribution centers or healthcare networks where they're using printers and scanners and tied into some consumable products that we would sell. So kind of equipment that we resell and get a pretty good margin on. There's also some kind of modest other things in there. We also break out tech enabled subscription services and fees and we don't at least today, we don't break that out specifically, but it includes A mixture of program management fees, subscription fees that we charge for our products like Flex and assemble and personal and some of those other marketing campaign management tools, but it also includes some professional services fees. And you'll see a big jump when you look at those numbers for the 3 months last year, we reported $1,400,000 in that category. Operator00:37:18This quarter, we've reported $4,500,000 and a big part of that jump is really now including the MCC business. And then likewise, on a year to date basis, we reported about $3,600,000 and for the 9 months ended this year, we reported $9,300,000 And that kind of not, I guess, dollars 5,000,000,000 pump is largely related to MCC and they typically don't have a lot of subscription services. A lot of their Revenue is really more program management and recurring programs that they run every year. So hope that helps. Speaker 100:38:03Okay. Thanks, James. We have one final question from Aaron here, question number 3. What would be the biggest disappointment metric so far in the past And what do you guys plan to do to improve? Well, great question. Speaker 100:38:17Look, We were very, very well planned coming into well, through due diligence and coming into the acquisition of MCC And we told shareholders we used Boston Consulting Group, a group that I had done a lot of work with in my prior world. So we were very well prepared. So It would be there's really no nothing disappointing in the metrics so far. Things have gone very well. You can see that we're over target on integration. Speaker 100:38:50Our growth momentum continues. We have a path back on our gross margin, which we fully kind of planned and baked into the deal as well. We see great we've got a fantastic team, acquired team and new team and integrated team. So really nothing disappointing, Not from my side, the first time Operator00:39:12we've seen the question, James, anything disappointing from your side? No, I'd echo Richard's comments. We are very pleased with how the integration is going. Obviously, there's a bit of noise in our financial results this year given the magnitude of the acquisition. But as we continue to report combined numbers, we think that will help the industry kind of better understand what the combined business looks like. Speaker 100:39:38Okay. And I think that's all the questions, right, James? Yes. Operator00:39:40I don't see any further questions. So thank you very much, everyone, For attending, Richard and I are certainly available if anyone has any follow-up questions. Thank you, everybody, and a big thanks to Our Speaker 100:39:53entire DCM team for delivering a very solid quarter and look forward to reporting quarter 4 year end. Thank you.Read morePowered by