ServiceNow Q3 2023 Earnings Call Transcript

Quartr
Provided by Quartr
November 9, 2023

There are 10 speakers on the call.

Operator

You for standing by. This is the conference operator. Welcome to the Rogers Communications Inc. Third Quarter 2023 Results Conference Call. As a reminder, all participants are in listen only mode and the conference is being recorded.

Operator

Following the presentation, we will conduct a question and answer session. Call. I would now like to turn the conference over to Paul Carpino, Vice President of Investor Relations with Rogers Communications. Please go ahead, Mr. Carpino.

Speaker 1

Thank you, Ariel, and good morning, everyone, and thank you for joining us. Today, I'm here with our President and Chief Executive Officer, Tony Staffieri and our Chief Financial Officer, Glen Brandt. Today's discussion will include and in our 2022 annual report regarding the various factors, assumptions and risks that could cause our actual results to differ. With that, let me turn it over to Tony to begin.

Speaker 2

Thank you, Paul, and good morning, everyone. I'm very pleased to report that we delivered Industry leading results in the 3rd quarter, our 7th consecutive quarter of growth and momentum. We also made substantive progress on integration and we are now tracking 6 months ahead of our synergy targets and deleveraging plans. Our team is clearly firing on all cylinders, executing with discipline and delivering on our commitments. Turning to results, we grew total service revenue by 40% and adjusted EBITDA by 52% in the 3rd quarter.

Speaker 2

Our consolidated adjusted margin performance of more than 47% is 3.40 basis points higher Than our competitor BCE and almost 1,000 basis points higher than TELUS. We are clearly delivering through a consistent strategy that focuses on the quality of our assets, operational efficiency and disciplined execution. In wireless, we delivered industry leading financial and operating results. We attracted 261,000 Mobile phone net additions, up 40,000 from a year ago. This reflects the best combined postpaid and prepaid loading in our company's history.

Speaker 2

This phone only loading represents 94,000 more than BCE and over 100,000 more than TELUS. We did this while growing ARPU. Simply put, We continue to out execute our peers and have done so consistently for the last 2 years. We also delivered impressive financial results In the quarter, wireless service revenue was up 15%, adjusted EBITDA was up 18% And wireless blended ARPU, up 4%. It's clear Canadians are choosing Rogers more than any of our competitors.

Speaker 2

In Cable, we saw market share gains accelerate across the East and the West. These gains are driven by our new bundled offers, our network investments and our 5 gs leadership. In the quarter, we added 18,000 Internet customers. While we need to grow revenue, we've turned the corner on subscriber trends. Looking ahead, Alberta and British Columbia represent fastest growing revenue markets and we see good growth opportunity ahead.

Speaker 2

It's clear we're creating more competition in the West And Canadians are responding. We also delivered cable margins of 54%. This despite a highly competitive market. Let me now turn to the Shaw integration. We just passed the 6 month milestone and I'm very pleased with our momentum.

Speaker 2

Impressively, at the 6 month mark, we are tracking 6 months ahead of our synergy targets And deleveraging plans. By year end, we now expect to realize $600,000,000 in synergies and reach a debt leverage Operationally, we've achieved some key milestones. We introduced Rogers Internet and TV services along with bundled offers. We consolidated our retail footprint, rebranded our corporate retail stores and started selling both wireless and residential services in our retail channels. Importantly, we have largely integrated the 2 teams and we are executing with one clear focus and plan.

Speaker 2

Overall, we have made significant progress in a short period of time.

Speaker 3

In the

Speaker 2

Q3, we also led the industry with For the 5th year in a row, we launched 5 gs in the busiest sections of Toronto subway system and we are now upgrading The rest of the legacy network to 5 gs. Working around the clock, our teams will expand the network to the remaining 75% of the tunnels Where no wireless network exists today. We introduced new technology to help detect and prevent forest fires. Partnering with SpaceX, Satellite connected sensors can better predict wildfires in remote areas without wireless networks. We're also deploying AI cameras on cell towers to detect smoke up to 20 kilometers away.

Speaker 2

We expanded Connected for Success, Our low cost Internet program to Western Canada and we just introduced Connected for Success wireless across the country, Available to 2,500,000 low income Canadians. The program builds on our commitment to make our services more affordable and accessible. We also introduced 48 month device financing with 0% interest and no mobile contract, only on a Rogers credit card. This Rogers owned bank credit card platform reduces the monthly phone payments for our customers by 50%. Beyond that, the card offers a host of additional meaningful value add for our customers, including free roaming and starting this holiday season, up to 3% cash The most valuable credit card aimed at rewarding, keeping and attracting customers to Rogers Wireless and Cable Services.

Speaker 2

With today's inflationary pressures, we're working hard to bring down prices and present more value for Canadians. According to the StatsCan Consumer Price Index, wireless prices have declined over 30% over the past 3 years. Looking ahead, we will harness the power of Canada's largest and most reliable 5 gs network to bring Canadians even more. This along with our 10 gs and DOCSIS 4 Internet roadmap will ensure we deliver the next generation of world leading services For Canadians, future isn't just about more speed, it's about the convergence of products and services across networks. 10 gs will bring multi gigabit speeds along with reliability and low latency to deliver a seamless customer experience In and out of the home.

Speaker 2

As a national cable operator that covers the majority of Canadian homes, we have a unique advantage. We don't have to rip out and replace our existing network or dig up neighborhoods. With 10 gs, we'll easily and economically upgrade our network with little to no disruption for the customer. Before I turn it over to Glen, let me make a couple of closing comments. Overall, it was a record quarter reflecting a clear focus and consistent execution.

Speaker 2

We delivered industry leading results, Exceeded Shaw integration targets and delivered industry leading innovations to Canadians. We have momentum and we are winning in the market. Could not have done this on a consistent and sustained basis without the commitment, tenacity and ingenuity of our Rogers team. And for that, a big thank you to the most talented group I've ever worked with. Well done, team.

Speaker 2

With that, I'll turn it over to Glenn.

Speaker 4

Thanks, Tony, and good morning, everyone. Thank you for joining us today. Rogers' 3rd quarter results reflect strong disciplined execution, Driving growth and accelerated delevering of the balance sheet. 6 months into coming together with Shaw, we are doing what we said we would do. We have grown consolidated EBITDA by 52% year over year and we have reduced leverage by a half turn through 2023, roughly 6 months ahead of schedule.

Speaker 4

In wireless, our 3rd quarter service revenue was up 15%, reflecting strong execution and healthy underlying organic growth. Excluding the $91,000,000 customer credits from last year, Wireless service revenue growth was up 9%. Postpaid mobile phone customer net adds in the quarter were 225,000, Our strongest postpaid mobile phone loading on record and an impressive 37% increase year over year. Coupled with our positive prepaid loading, total mobile phone net adds this quarter was 261,000, up 40,000 year over year and the strongest loading ever by a Canadian wireless company. We have welcomed approximately 500,000 new postpaid mobile subscribers to our network year to date, reflecting 64% more subscribers Clear, we have consistently led our peers in wireless loading for 2 years now with Canadians choosing Rogers Wireless more than any other carrier.

Speaker 4

Wireless ARPU for the quarter was $58.83 which is up 4% year over year. The 4% increase reflects the prior year's $91,000,000 in customer credits, which in turn was partially offset by the absorption of the Shaw Mobile customers in this period. After adjusting for the integration of the Shaw Mobile customers combined with Removing the prior year's $91,000,000 customer credits change, ARPU was once more up slightly year over year and we expect this momentum to continue. Postpaid mobile churn in the quarter was 1.08%, up slightly year over year reflecting a competitive market. Wireless adjusted EBITDA was up 18% and our adjusted EBITDA margin of 64% was up 180 basis points year over year.

Speaker 4

Excluding the credits from last year, Underlying wireless adjusted EBITDA growth was up an impressive 9% year over year. We are gaining subscribers in all segments of the market and in All regions of the country, driving sector leading financial and operating performance on the back of disciplined execution in a healthy growing market. Importantly, sector competition remains vibrant and strong as ever, largely centered around value, service quality and multi service bundling discounts. We are encouraged by our sustained wireless performance and we'll look to continue that momentum in the quarters to come by delivering exceptional value and service quality to Canadians. Moving to our Internet and Cable business.

Speaker 4

We delivered strong profitability despite intense competition and promotional pricing from our national peers. Our integration of Shaw and driving cost synergy targets are both well ahead of plan. We have largely completed our integration of Shaw's Cable revenue for Q3 was up 104% And Cable adjusted EBITDA was up 132%, reflecting the addition of Shaw's operations as well as the prior year's $59,000,000 in customer credits. Excluding the impact of the customer credits, Total revenue was up 93% and adjusted EBITDA was up 106%. Impressively, our work on driving efficiency across our national cable Footprint has delivered EBITDA margins of over 54% or a 6 50 basis point improvement from last year.

Speaker 4

Organic revenue and adjusted EBITDA growth across the combined operations was negative 3% and +8%, respectively. Cable is growing customers in every region. Internet loading was 18,000, up from 6,000 last year And video net additions grew by 23,000 compared to an increase of 7,000 in the prior year. The wireline market remains very competitive in the East and West, and we continue to balance subscriber growth with disciplined financials. 6 months into coming together with Shaw, we are very excited by the Shaw opportunity.

Speaker 4

It is reinvigorating growth across our national cable footprint. And finally, our Sports and Media business has also seen continued growth and improvement in our financial performance. Sports and Media revenue was up 11% this quarter as a result of higher sports related revenue, primarily driven by the Toronto Blue Jays and Rogers Sports Net, And we delivered adjusted EBITDA of $107,000,000 up a very strong 41% year over year. On a consolidated basis, Q3 revenue was up 36%, while service revenue grew 40% to over $4,500,000,000 Consolidated adjusted EBITDA was $2,400,000,000 in the quarter, up a very strong 52% versus prior year, Growing our adjusted EBITDA margin by 500 basis points to 47.3%. Excluding the impact from customer credits last year, total revenue was up 31% and adjusted EBITDA was up 39%, reflecting strong disciplined execution on driving the Shaw cost synergies and competing for leading market share.

Speaker 4

Q3 adjusted net income increased by 56 percent to $679,000,000 reflecting the flow through of higher adjusted EBITDA. Net loss for the quarter was $99,000,000 which included a one time non cash $422,000,000 loss recorded on a future obligation to purchase at fair value The non controlling interest in one of our joint venture investments. The Q3 net loss also reflects higher depreciation and amortization, Finance and restructuring, acquisition and other costs primarily related to our Shaw acquisition. Capital expenditures in the quarter were up 17% year over year to approximately $1,000,000,000 with roughly half of that invested in cable. Notwithstanding this increase, average capital intensity declined in the quarter by 3.30 basis points to 20%, predominantly split across cable and wireless.

Speaker 4

Despite the increased investment, We were able to more than double our free cash flow in the quarter, delivering an after tax free cash flow of $745,000,000 And finally, we returned $264,000,000 in dividends to shareholders this quarter. Starting with our October dividend payment, we have amended our dividend reinvestment program or DRIP to introduce a small discount on the DRIP share price and to allow for the issuance of treasury shares to settle the DRIP dividends. With that change, on October 3, 2023, We issued 1,500,000 Class B non voting shares or $74,000,000 worth as partial settlement of the dividend payable on that date under the That translates to a dividend cash payout ratio of approximately 30% of after tax free cash flow. Turning to the balance sheet. In September 2023, we issued CAD 3,000,000,000 of Canadian bonds across 3, 5, 7 10 year As a result, at September 30, we had over $7,000,000,000 of available liquidity, including $2,500,000,000 in cash and cash Our weighted average interest rate on all borrowings is 4.9% and our average term to maturity is 10 years.

Speaker 4

Our adjusted debt leverage ratio at quarter end is 4.9x and by year end we will have taken a half turn off our leverage roughly 6 months ahead of schedule. We anticipate leverage will continue to sustainably decline by approximately 0 We had targeted reducing leverage by approximately 1.5 times over 36 months. We are well on our way and pacing ahead of schedule to achieve this target. For our 2023 guidance targets, we anticipate free cash flow coming in at the middle to upper range of our guidance of $2,200,000,000 to $2,500,000,000 As well, we are reaffirming our 2023 guidance ranges For service revenue growth of 26% to 30%, adjusted EBITDA growth of 33% to 37% and reaffirming that capital expenditures will be at the upper end of our guidance range of $3,700,000,000 to $3,900,000,000 approximately $140,000,000 of cost synergies realized in quarter, building on the $48,000,000 realized in Q2. This brings the year to date total to $188,000,000 realized year to date, well ahead of our previously We stated $200,000,000 in synergies realized by year end.

Speaker 4

We now expect over $360,000,000 in synergies realized in calendar 2023, which is 80% higher than previously guided, and we expect to be at Our $600,000,000 annualized synergy run rate by the end of 2023, again roughly 3 to 6 months ahead of schedule. I will close by saying that our Q3 results reflect disciplined market leadership, operational excellence and strong financial results Across all business lines, our Shaw integration is proceeding extremely well and our investment thesis becomes stronger with each quarter. We have never been more excited about our future and we are encouraged for what lies ahead. Thank you for your interest and attention this morning. And with that, Ariel, can you please commence with the questions and answers?

Speaker 4

Thank you.

Speaker 5

Thank you. We will

Operator

now begin the question and answer session. Our first question comes from Drew McReynolds of RBC. Please go ahead.

Speaker 3

Yes. Thanks very much and good morning. So much to dive into very good results, So I'll just limit myself to kind of 2 areas here. So first, just with respect to The synergy realization and obviously being well ahead, so great to see. Glenn, can you give us any sense of Without obviously giving guidance, I'm presuming the cadence of kind of what you expect on the synergy realization as we go through 2024 and milestones that investors should be kind of looking for there.

Speaker 3

And if you're able Potentially do more than $1,000,000,000 as I think some have speculated. And then the second area just on the wireless momentum, An unbelievable Q3 for sure. As you look into Q4, what are you seeing so far in the quarter In terms of the environment and what would be your expectation as we play the quarter out? Thank you.

Speaker 4

Thank you, Drew. On the synergy target, we're still targeting the $1,000,000,000 I'm not going to start Targeting a larger number. And I think once we've worked through those targets to get to the $1,000,000,000 The exercise then simply turns to when and we'll turn through that to really what's our year over year growth Rather than trying to continue to do the accounting on where would our cost be without Shaw, As we move forward, that exercise becomes more and more difficult to try and unspin. And so we are still focused on driving the $1,000,000,000 synergy cost reductions. The progress to date Has very largely been on the departmental and employee integration.

Speaker 4

We have essentially or largely, very largely completed that part of the synergy exercise well, well ahead of schedule. We were First expecting that to run into 2024. That is largely complete as we've closed out the 3rd quarter. And so that's most of the gains that we've made to date. We are though also bringing in synergies from some of the vendor contract negotiations and rationalizations or combinations.

Speaker 4

The 2 largest buckets then remaining are for The 3rd party vendors, just a general category, as well as media content costs, and we are leaning in on those and I expect Those will come to plan at least on pace, if not also being maybe a little bit ahead. But we have synergy costs well in hand. We'll be at a $600,000,000 run rate as we close the year. And Tony, on the wholesale side?

Speaker 2

Drew, with respect to second part of your question, a couple of comments. 1, I would say the macro environment for wireless continues to Look strong. We exited Q2 as an industry with growth in wireless subscribers of over 5%, And we continue to perform well in terms of market share on that backdrop. The growth in the industry, Of course, better penetration rates, but importantly, the continued growth in the new to Canada Category continues to seem strong even as we exit the Q3 and into October November now. That category continues to grow and we do well in terms of market share in that category.

Speaker 2

And so from a broad environment, we continue to see good health in the market. As we went through back to school, as you would expect, competitive intensity picked up and Really pleased with the way we executed in that competitive environment to look at value propositions beyond price and utilize our industry leading channels, particularly in retail to execute Strong market share performance. And as we exited Q3 and are now into and approaching Black Friday, We continue to see good healthy competition and our execution in that backdrop continues to Do well. So, continued strong environment and performance in wireless for Q4.

Speaker 3

Thank you, both.

Speaker 4

Thank you, Drew.

Speaker 1

Next question, Ariel. Ariel, next question please.

Operator

Our next question comes from Sebastiano Petti of JPMorgan. Please go ahead.

Speaker 3

Hi, thank you. Just wanted to unpack while you are guiding to the higher end of the free cash flow range, EBITDA being unchanged, Seems a little bit conservative, particularly in light of the higher expectation for synergy realization in the quarter in 4Q and exiting the year. Anything to unpack there? Is that just a bit of conservatism related to just Overall operating environment and maybe some or is it perhaps investments related to Shaw? And then relatedly, the second question, On the cable revenue side, good color on Alberta and DC revenue trends.

Speaker 3

And Tony, I think you said overall Strategy or expectation goal is to drive revenue growth in cable, but how does the East compare Perhaps to what you're seeing in the West and maybe help us think about some of the levers you can pull to get to We'll reinvigorate the cable growth on the revenue side. Thank you. On

Speaker 4

sorry, Sebastiano. On the free cash We will come in at the mid to high end. We're not I'm not Dampening that at all, it's we're on a fairly flat run rate or constant run rate in terms of our CapEx The EBITDA guidance we raised earlier in the year in terms of the tightened the range and I think if you roll those through, we'll be in the mid to higher range, higher end of that guidance range on free cash I'm satisfied with that. At somewhere in the range of $2,400,000,000 $2,500,000,000 of free cash flow, That is plenty of leeway for us to work on our delevering plans. And so I'm satisfied with that progress and pleased with where we've come out on that.

Speaker 2

Sebastiano, on the second part of your question, I'll start with it really comes down to the fundamentals. And with the coming together of Shaw, we took the opportunity To reset our value proposition, so it's much more consistent across the entire footprint of Rogers together with Shaw. And so what you see is us leveraging What has always been our competitive advantage on Internet with leading speeds and reliability across the entire footprint, so that we could offer at a minimum 1.5 gigs of speed and that's always done well for us. We've then combined that with a repackaging of the video product to make it much simpler and a real value add for customers, which has started to resonate well. It's early days, but it started to resonate well and you see that with the increased Video subscribers there as well.

Speaker 2

As part of that value proposition, we also leaned on Looking at everything else that was of value to customers and not just focus on price in various markets. And so what you see is year on year, even after adjusting for last year's credits in the Cable business, you see ARPA actually increasing year on year. So you see coming together a good increase in subscriber performance And a good increase in ARPA and those are really the fundamental ingredients that we'll continue to push on that In due course, we'll see revenue start to climb in cable as well. A couple of things I would say, you were specific about East And I would say, what we are seeing is good growth in both of those segments. So really pleased with the way that's going.

Speaker 2

The bundled offers are also hunting well, particularly in the West, which is a new category for us in terms of bundled. And so we're really pleased with both wireless and cable market share gains that we're seeing in those markets. So it's a combination of a few fundamentals, combination of focused execution on a market by market basis to ensure that we're getting the share gains that we need to eventually translate that to growth in revenue.

Speaker 3

Thanks again.

Speaker 4

Thank you, Sebastien.

Speaker 1

Next question, Ariel.

Operator

Our next question comes from Vince Valentini of TD Cowen. Please go ahead.

Speaker 6

Yes, thanks. Just maybe clarify on that last point and then another question. When you're talking about market share gains, Tony, I mean, clearly 18,000 Internet ads compared to what we saw from Bell and TELUS Doesn't look like on an absolute basis you're gaining market share there. But are you talking more holistically about Wireless subs in a bundle as well as standalone Internet when you talk about market share?

Speaker 2

Yes, two things, Vince. Thanks for the opportunity to clarify. One is, we do talk about it in terms of a bundle. And the other is, given the differing size of footprint, we look at what we're doing with We're starting to see those penetration rates start to improve. So that's how we think about it.

Speaker 6

Okay. And the other question I have was just on the non core asset sales. Last quarter, I think, or maybe it was the conferences in September, You were seemed reasonably confident there could be some announcements before the end of this calendar year. We're mid November almost. So just wondering if there's any update on that.

Speaker 6

Still confident on that front, Glenn?

Speaker 4

Thanks, Vince. Yes, we're still working through a process on A few different exercises and still confident on the timeframe of hopefully having announcements in year And closing, again, still looking to close, if not in year this year, Certainly, first half of next year for a number of those.

Speaker 6

But obviously, when you say 4.8 times target for the end of the year For leverage, you're not factoring in any of those assets or working?

Speaker 4

That's correct. That is just straight from the synergy and organic growth we have in the business And the use of free cash flow.

Speaker 6

Thank you.

Speaker 4

Thank you, Vince.

Speaker 1

Next question, Ariel.

Operator

Our next question comes from David Barden of Bank of America Merrill Lynch. Please go ahead.

Speaker 7

Hey guys, thanks for taking the questions. I appreciate it. So well done on the loadings This quarter, if one were to critique it, One might say that some of the pricing actions that you took during the quarter impacted your ability to take share. And if one extrapolated from that, one might imagine that pricing in the industry is a little less stable Then people would hope and that in reaction to your very strong loadings in the quarter, It's an inevitability that other competitors are going to have to come back with their own pricing actions. And I was wondering if you could kind of extrapolate a little bit Or elaborate a little bit on that dynamic in the market in the Canadian market.

Speaker 7

And then second, if you could Share with us what you think the impact and import of The new CRTC interim regulations on wholesale pricing for broadband are for Rogers and in the industry generally? Thank you.

Speaker 2

Thanks, David. 2 parts. So on the first part of the question with respect to pricing, I'm not sure I follow the logic and the facts that you're looking at. Just to put in perspective, we've been clear in terms of our strategy of focusing our brands and brand evolution on the Rogers brand. And so what you saw us do earlier in the year is expand the Rogers value propositions To include capped plans, not unlike you see in the U.

Speaker 2

S, all focused on the Rogers 5 gs brand. And Our competitors decided to expand their value offering in the flanker brands, different strategy and We'll follow our strategy and it seems to hunt well in the marketplace. I think we talked about it on the last call, For clarity, the intent of introducing capped plans at the $55 entry point was Clearly intended to provide a path for customers on Flanker 4 gs to upgrade to the 5 gs experience with a nominal increase in price and ARPU. And so what you saw is actually In our opinion, value creation for the segment and you see that for us in the organic ARPU growth that we have. And so albeit it mild, it nonetheless is on the positive side of growth when you look at the ARPU ledger.

Speaker 2

And so we're pleased With that, so our sense is that the strategy is working not only for Rogers, but frankly, for the industry here in Canada. So we're pleased with the trending that we see on that. And as we look to Q4 and we're about midway through now, We continue to see again positive momentum in terms of attracting customers that are Coming in year on year higher in terms of ARPU. And when you look at the combination of our targeted approach across the brands And the various, what I would call, value segments, that ladders up nicely to a good and solid ARPU trajectory and of course that's all wrapped together and the revenue growth that you see translated to A very good flow through rate, significant flow through rate and strong, strong margin expansion and performance. Hopefully, that provides the color around that.

Speaker 2

The second part of your question relates to the recent CRTC decision. Not a lot to say on that. I would say a couple of things. One, it's good to see that it levels the playing field. We've been required to wholesale under the regulatory regime high speed Internet for quite some time.

Speaker 2

And so it's good to see a level playing field in 2. When we look at the rates that have applied, They're not that different than the rates, the wholesale rates that we've had for our network over the last little while and we continue To improve our performance in that regulatory regime and figuring out the right value proposition To perform and as I said in response to the earlier question, stabilize and start to improve Our market share performance.

Speaker 6

All

Speaker 7

right. Thanks, Tony.

Speaker 1

Next question, Ariel.

Operator

Our next question comes from Maher Yaghi of Scotiabank. Please go ahead.

Speaker 8

Great. Thank you for taking my questions. Guys, good job on the quarter. Congratulations. Looks very strong.

Speaker 8

I wanted to ask you if you can maybe just for housekeeping help us Understand what was the organic revenue growth and EBITDA growth for both wireless And cable, that would help a lot. Now on the synergies, definitely Tracking above and faster than expected. Can I ask you maybe how are you handling the organizational shift? As you said, you had a lot of employee changes, restructurings, departmental changes. How are you making sure that the path and the momentum that you have in the marketplace can continue With these significant changes happening inside the organization.

Speaker 8

And maybe just one last point on the West. When you look at the market share gains that you talked about in wireless, Tony, What's the path? How much more? What's the market potential for you there to keep Gaining market share in wireless and who are you taking the share from in your view? Thank you.

Speaker 4

Thank you, Maher. I'll start with your question on the growth rates. In wireless, if I remove the impact of the prior year credits, Our pro form a service revenue and EBITDA growth both would have been up 9%. And in cable, if I that's also within cable factoring in The prior year credits as well. The pro form a service revenue growth would have been down 3% and the EBITDA growth would have been up 8%.

Speaker 4

That split obviously reflects The largest part of the cost synergies going through cable, some go through our corporate offices, Most of them are going through the cable operations.

Speaker 2

In terms of The second part of your question in synergies as we execute through those, Meyer, it starts 1st and foremost and I've said this in the past, We are extremely pleased with the set of assets and in particular the team that has come together with Shaw. Excuse me. In terms of the talent, the commitment and as I said in my comments, tenacity of this team and desire to do the right thing for customers is just phenomenal. And so as we come together, We've been focused on a few messages that I'll leave with you. One is, let's keep it simple for the customer.

Speaker 2

Let's keep it simple for us. We have a very clear focus on the things that are going to matter most and we try not to overload our execution agenda And stay focused on outcomes. And what you see is that coming together in both the West and the East. And so We're really pleased with the way that's come through. And as I look to our performance in this Q4, now that we're midway through, We continue to see good continued momentum on the synergy execution.

Speaker 2

In terms of the question on the West and where we're getting market share from, I would say a couple of things. We're very laser focused on the brands. And as I said on the earlier question, we very much focus On a market by market and segment by segment basis to ensure we've got the right value proposition and the way we carry that through in our channels. In terms of where it comes from, I would say it's coming from, 1st and foremost, the growth in the market. And then secondarily, in terms of which competitors are being impacted, I would say it's Probably over to them to talk about it now that you've seen all their results.

Speaker 2

And so it comes from a number of different areas. We're less fussed about where it's coming from and more focused on what's our relative share performance In total and for each market.

Speaker 8

Thank you very much.

Speaker 2

Thanks, Mero.

Speaker 1

Thanks, Mero. Next question, Ariel.

Operator

Our next question comes from Tim Casey of BMO. Please go ahead.

Speaker 4

Thanks. 2 for me. Glenn, just revisiting the notion of keeping your EBITDA guidance unchanged, but the progress you've made on synergy Once again, just are you being conservative about the macro environment or Black Friday promotions? Just curious why you wouldn't bump EBITDA guidance up a bit for Q4 given the progress you've made. And second, on the synergy progress, do you still have any heavy lifting to do in terms of consolidating billing I know there is a lot of work with Oracle that had to be done there.

Speaker 4

Just curious if that's Behind you or if that's still on the come? Thanks. Sure. Thank you, Tim. On the first one, you can appreciate when we set our guidance, We set a range around expectations for the different categories that go into it.

Speaker 4

The same is true of synergy. I can be conservative and I can also be optimistic when I set those ranges. And so I assure you that If you look at the dollars, we had telegraphed or guided that we would achieve $200,000,000 of Cost synergies in the year, I'm now guiding over $360,000,000 It's a significant acceleration And significant progress on a timeline to get to those, but in the consolidated whole where we're running a business that's now Essentially, dollars 8,500,000,000 to $9,000,000,000 of EBITDA, dollars 100,000,000 of progress. It's 1 in our input range or variables that We used to go into the guidance and to relative to the $9,000,000,000 It's a fairly small change. And so it doesn't cause me to want to bump the EBITDA guidance range, Tim.

Speaker 4

That still applies. We did tighten it When we came out earlier this year, we tightened the range for the EBITDA growth. We'll be in that tighter range and nothing more really to Say on that, on the on your question around the billing or Other platforms we have, that project is particularly our enterprise resource planning or ERP program A platform that is underway in terms of consolidating across the 2 companies. That is progressing well. It's on plan We're on schedule.

Speaker 4

We've had a couple of modules that we've released. We have a couple more still to come As we move into and through 2024 and in fact that will roll into very early 2025 potentially to complete And that's really reflecting the fact that it will either end just before or just after holiday season next And you don't do anything with ERP or systems while you're entering into that key period. And so On plan with those, pleased with progress so far. We've we had an important release Just over the past couple of weeks in terms of our financial systems and what have you, it's gone well. And so I'm pleased with the progress there.

Speaker 3

Thank you.

Speaker 4

Thank you, Tim.

Speaker 1

Next question, Ariel.

Operator

Our next question comes from Aravinda Galipatthige of Canaccord. Please go ahead.

Speaker 8

Good morning. Thanks for taking my questions and congrats on the quarter from me as well. A question on wireless and then a clarification. On wireless, obviously very strong loading. We know that historically Broadridge is sort of being quite dominant in terms New Canadians on immigration, with the focus in that area even greater than it was at an industry level than in the past, can you maybe talk to how you how that Domin saw that higher share has sort of sustained over the last several quarters when Immigration numbers have been going up and driving the volumes.

Speaker 8

And then secondly, a clarification for Glenn. Thanks for the organic numbers. I just wanted to clarify the Cable EBITDA growth of 8%. That obviously includes most of The $140,000,000 in synergies, it does kind of back out to perhaps a high single digit decline in Rogers Cable organically. I know you don't get too deep into that, but I just wanted to understand if there was anything there that needs to be highlighted?

Speaker 8

Thanks.

Speaker 2

Aravinda, on the first part of the question, the new to Canada category continues to be strong, as I've said earlier on the call. Our performance and dominant market share in that segment continues to be strong as well. And that's Across the country, as you look to those numbers. So we're pleased with the performance there. I'm not going to get into the tactics that we used to get there for competitive reasons, But overall, pleased on pacing of it and our relative performance in that category.

Speaker 4

And then Aravinda, on the organic Growth within cable. I think we've said consistently that cable is A work in progress in terms of turning around the decline in revenue, and we are on that. And That will obviously help lift, obviously stronger growth in EBITDA as we are successful in turning that around. You're right, a significant part of that 8% is the impact of the cost synergies. That's the strength of our business though.

Speaker 4

That's now embedded in our business. We'll continue to grow on that as well as Continuing to grow as we turn around our revenue. I haven't done the math in terms of whether or not if I pull out this Pull out that, would it be up or down? The simple truth is we've done some heavy lifting in removing those costs, Permanently removing those costs and you see notwithstanding what has been a 3% decline in revenue organically, We have had a very substantial 8% growth in EBITDA. As we turn revenue around, that's going to be a pretty powerful Business case and I'm looking forward to that.

Speaker 3

Thank you.

Speaker 4

Thanks Aravinda.

Speaker 1

Next question Ariel.

Operator

Our next question comes from Batya Levi of UBS. Please go ahead.

Speaker 5

Great. Thank you. A question on CapEx With this year coming in a bit at the high end of the guidance range, should we assume that's pulling forward some of the spending for next

Speaker 4

Carrying on with the current run rate and closing out the year, I think I'm very broadly rounding now, but I think we've been fairly consistent through the year running at or around $1,000,000,000 a quarter. And so If we sustain that pace through the Q4 recognizing that there's a holiday period in there and Some of that spend tends to slow as we move into the winter months. That pace would take you to the upper end of the guidance range. Going forward in 2024, the combined operations, we haven't guided yet, but we're not pulling anything forward. And We'll come over the guidance early in the year for 'twenty four.

Speaker 5

Okay. Thank you.

Speaker 4

Thank you.

Speaker 1

Next question, Ariel.

Operator

Our next question comes from Stephanie Price of CIBC. Please go ahead.

Speaker 5

Hi, good morning. 2 for me. First is you mentioned strength in bundling in the West. Just hoping you can dig a little bit more into what you're seeing in terms of bundling in the Western customer base? Also how we should think about upside from revenue synergies with Shaw?

Speaker 5

And then secondly, just on the role of wireless handsets in the Rogers strategy,

Speaker 2

Thanks, Stephanie, for the question. Just let me unpack that. I'll start with the last part of the question in terms of the longer term financing under the Rogers credit card. It's early days, and the Customer take up an interest in that has been very strong, not surprisingly. I mean, the value proposition is to amortize the cost of the phone Over double the period when it's on the card.

Speaker 2

So the total consumable financing doesn't change, it's just over a longer period of time. And the construct while there's no contract, the construct is such that the value proposition makes it compelling to Be and stay Rogers customers and that's the way we've designed that value proposition. And importantly, it dovetails with what we're seeing as the longer Life of the mobile devices, consumers and businesses continue to And we're seeing that over the last several years as a trend. And so dovetailing that longer life With a longer amortization period makes a lot of sense. But again, it's early days and we're looking forward to how that's going Play out over the holiday season.

Speaker 2

In terms of bundling opportunities in the West, Specifically, the coming together with Shaw where you had Shaw customers that were either Shaw Mobile and or Shaw Home Product customers and Rogers Wireless customers, what we saw is Nuts, while you would expect customers that were already clients of Rogers and Shaw coming together and trying to understand how that coming together into one bill was going to impact them. We got what we expected on that and that was good. But more importantly, what we're seeing are customers that Had one product set, but not the other looking to simplify things and bring together their product So again, it's at the end of Q3, 6 months into it, but it was More demand than we expected this early in the process. So we're pleased with the market trend and appetite of customers To put together products between wireless and cable. And then the last piece is revenue synergies And how that's coming, to some extent, the bundling that I just talked about is one aspect of it.

Speaker 2

And as I said, that's coming in better than we expected this soon in the process. But the second piece is That we've talked about is on the enterprise and in particular the mid to small business. And what we're seeing there is Same thing, a very good appetite of business customers to look to alternatives that they previously didn't have in the West and being able to combine those. Many of the product sets on the business side more and more are converged. And so to the That they have one easy experience between their businesses inside as well as when they're outside of their business that seems to hunt well.

Speaker 2

And so as we streamline our product set In that segment of the market, we're seeing very good traction there. Hope that covers it, Steph.

Speaker 1

Thanks, Stephanie. Next question, Ariel?

Operator

Our next question comes from Simon Flannery of Morgan Stanley. Please go ahead. Great.

Speaker 3

Thank you very much. Good morning. I wanted to talk a little bit about CapEx, if I could. I think one of the opportunities you saw in the West was to Extend the network to MDUs that have not been connected. Can you just update us on that?

Speaker 3

And just give us a little bit more Sense of the timing where you are on the DOCSIS 4.0 upgrade, what should we expect in 'twenty four and beyond to move that to completion? Thanks.

Speaker 4

Thank you, Simon. On the capital spend specific to wiring up MDUs in the West, it's we are it's underway. Early days, we're 6 months in through the Q3 and Halfway through the 4th, those planning schedules are well underway in terms Of getting permits and what have you. In some cases, we have started some of that build, in other cases Still to come, but we're about where we would expect to be. And so happy with that.

Speaker 2

On the second part of your question, Simon, on the 10 gs DOCSIS 4 roadmap, where we're at on that. We are, As you would expect, fast follow, extremely fast follow relative to where our U. S. Cable peers are. And so the work with respect to mid and high split, not to get too technical, is well underway.

Speaker 2

And our expectation is that The bigger lift on that is in the East and that work is progressing nicely In terms of it and so as we look to the CPE and the chipset availability, we will have that Much along the same timelines that you're hearing from U. S. Cable operators. So look to the back half of 'twenty four as the beginning of what you'll see in terms of customer experience improvements.

Speaker 3

Great. Thanks a lot.

Speaker 1

Thanks, Simon. Ariel, we have time to put in squeeze in 2 more questions, please.

Operator

Certainly. Our next question comes from Jerome De Bruel of Desjardins. Please go ahead.

Speaker 8

Hey, good

Speaker 3

morning. You've been great to provide details on synergies, but it's not So easy to figure out on top of what exactly we should put the $1,000,000,000 So I know it's not the kind of questions management teams like, but Given the forecast that we see out there, do you think it's likely that your cable margins could be around 60% in 2025?

Speaker 4

Thank you for the question, Jerome, and I love your optimism. I'm not going to start guiding 'twenty four, let alone 'twenty five This morning,

Speaker 8

we

Speaker 4

Yes. Let me answer it this way. We've got 2 capital intensive businesses in wireless and cable with strong margins. Wireless right now is 64%, cable is 53%, and they are both Growing or expanding as you would expect for a business that has larger scale. We have essentially doubled the size of cable With the Shaw acquisition that brings some economies with it.

Speaker 4

It brings some additional capital spend with it. Wireless' margins cover its investment in infrastructure as well as its investment from time to time in spectrum. And so very satisfied with the balance across all of that, particularly as a result of Having increased the scale substantially for cable to now roughly match where we are with wireless in terms of national breadth And size of EBITDA and revenue. So do I think there's room for further growth in cable? On its margin, Yes.

Speaker 4

We have posted the margin we have this morning on the back of A small decline in revenue year over year in the quarter. That's a pretty strong performance. There's more opportunity ahead, but I'm not going to guide Beyond that, Jerome, I'm sorry.

Speaker 3

Yes, that's understandable. Thanks. All right.

Speaker 4

Thank you.

Speaker 1

Thanks, Jerome. And last question, Ariel.

Operator

Our final question comes from David McFadgen of Cormark. Please go ahead.

Speaker 9

Thanks guys for squeezing me in. Just Just on the mobile phone, that is obviously very strong. Just kind of wondering how many of those are in a bundle Specifically in the West, because it looks like you're starting to really drive some revenue synergies from the Shaw acquisition. And then secondly on the leverage, you talked about your expectations to be able to drop it by 0.1 to 0.2 times per quarter. Does that factor in the DRIP participation that you talked about in issuing stock from treasury?

Speaker 9

And what's the participation rate again? Thanks.

Speaker 2

David, I'll start with the first one. In terms of mobile net adds and the extent to which they're coming in on the bundle, I'm not going to disclose that Type of granularity, but to put it in perspective, I would say, in terms of product convergence and therefore the bundling, It's early days. And so while we're seeing good success in the overall scheme of total wireless loadings, It still is the minority, not the majority, to be clear. So I just want to put that in And it's disproportionately better in the West only because We now are an alternative in the West, and so we're new to the category of being able to bundle. And so We're seeing very good market acceptance there.

Speaker 2

In the East, we've always been able to offer that And that continues to do well in the East as well. So that's how you ought to think about the trends on that and the relative size. And then

Speaker 4

David on the DRIP program, we launched that as I said for the October Quarterly payment and the take up rate with the first payment that it was available Was 28%, very pleased with that take up. We and so at a 30% run rate That would translate to roughly $300,000,000 a year of cash savings. I'll let you all know, I understand and acknowledge that that does not mean the dividends didn't get paid. They got paid with our most But that's how these programs work. And that is how we will preserve Just that much more of our free cash flow to nominally pay down debt and delever as well as by delevering through earnings growth.

Speaker 4

We do factor that in, Dave. It's one of Many variables that we will factor in as we go forward. But yes, that's included, as I say, when we I expect we will come down by 0.1 to 0.2 per quarter, roughly a half turn a year. And we're on track For delivering exactly that. Keep in mind from time to time, there will be spectrum investments made.

Speaker 4

And so in one particular Quarter here or there, they may be on the lighter side of the 0.1 or 0.2, but we are delivering very strong earnings Growth and very strong free cash flow generation to continue that pace to delever. Very satisfied with where we are on it.

Speaker 9

Okay. All right. Thank you so much.

Speaker 4

Thank you,

Speaker 1

David. Thanks, Dave, and thanks, everyone, for joining us today. And if there's any follow-up questions, please reach out to

Operator

This concludes today's conference call. You may disconnect

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