Talkspace Q1 2023 Earnings Call Transcript

Quartr
Provided by Quartr
May 2, 2023

There are 6 speakers on the call.

Operator

Good day, everyone, and welcome to the Talkspace First Quarter 2023 Earnings Conference Call. Today's call is being recorded and all lines have been placed on mute to prevent any background noise. After the speakers' remarks, there will be a question and answer session. I would now like to turn the conference over to Janine Hine. Please go ahead.

Operator

Good evening, and welcome to Talkspace's earnings conference call for the Q1 of 2023. I am Janine Fyan, Director of Communications. I hope you've had the opportunity to access the press release we posted on TuxBase's IR website and the presentation of our earnings results. We'll use this presentation to walk you through today's remarks. Leading today's call are our CEO, Doctor.

Operator

John Cohen and Jennifer Fulk, Chief Financial Officer. Management will offer their prepared remarks and will then take your questions. Certain measures we'll discuss on this call are expressed on a non GAAP basis and have been adjusted to exclude the impact of one off items. Reconciliations of these non GAAP measures are included in our earnings release and on our website, topspace.com. I also want to remind you that we will be and we are now discussing forward looking information today, which may include forecasts, targets and other statements regarding our plans, goals, strategic priorities and anticipated financial results.

Operator

While these statements represent our best current judgment about future results and performance as of today, our actual results are subject to many risks and uncertainties that could cause Actual results to differ materially from what we expect. Important factors that may affect our future results are described in our most recent with SEC reports and today's earnings press release. For more information, please review our Safe Harbor disclaimer on Slide 2. Now I will turn it over to Doctor. John Cohen.

Speaker 1

Thanks, Janine, and thank you all for joining us today. Before I begin with the highlights of the quarter, I would like to start with a reminder of the importance of our mission to provide access to high quality, Affordable Mental Healthcare at Scale. We are very encouraged by the increasing focus we see every day by multiple constituency groups across the nation on the need for more mental healthcare access, and we are privileged to continue to be a major player to help improve our country's mental health fitness. As you may know, May is Mental Health Awareness Month. To highlight the importance of our society's mental health, Talkspace launched a campaign featuring our own members sharing personal stories of how therapy has helped them and published a comprehensive mental health conditions library with vetted, therapist authored articles that is now available to all visitors on our website.

Speaker 1

Let me now turn to the quarter's highlights. We began the year with a very strong set of results, driven by solid execution across the business, and we made meaningful progress against our 4 strategic priorities. Consolidated revenue grew 11% year over year to $33,300,000 or 10% versus Q4, driven by a significant acceleration in our payer business, which registered a meaningful increase in sessions driven by higher capture rate, which represents the number of active members as a percentage of covered lives. The increased sessions are driven by multiple factors, including a significant increase in the number of covered lives, An increase in awareness that people can access therapy through Talkspace at little or no out of pocket cost and an increase in utilization of the service as we continue to make modifications of the product that make it easier for patients to use the service. At the same time, we further reduced our quarterly operating expenses by almost another $2,000,000 This resulted in a Significant improvement in our forecasted adjusted EBITDA for the year and an acceleration of our guidance to breakeven as I will discuss shortly.

Speaker 1

Let me dive into the significant progress we continue to make on our strategic initiatives driven by our commitment to the OKR operational process that I laid out last quarter that focuses on delivering results. Our first priority is to drive payer revenue growth. We are pursuing this by expanding the number of active members who are covered by their behavioral health benefits and their employee assistance plans and by focusing our efforts to make people aware of these benefits. Payer revenue was $14,800,000 in the first quarter, up 39% sequentially versus Q4 and up 83% year over year. This is driven primarily by an increase in session volumes, which were up 34% sequentially from 128,000 to 172,000 and up 90% year over year.

Speaker 1

We are thrilled to have added approximately 20,000,000 covered lives year to date, including 5,000,000 additional lives in the Q1 from our From expanding our Optum EAP relationship and recently becoming an in network provider for a new large national payer for all of their behavioral commercial book of business, which is another approximately 14,000,000 lives. This brings the total of Talkspace covered lives to 112,000,000 people, representing growth of 35,000,000 lives since Q1 2022, up nearly 50%. In addition to adding lives, our marketing efforts and product improvements meaningfully increased our capture rate in the Q1 by 26% sequentially and over 60% year over year. For the remainder of the year, We have line of sight for many more additional lives to be added and an active pipeline with several other national and local payers for additional lives as we expect to expand access to an even broader portion of the U. S.

Speaker 1

Population, including underserved communities. We have become highly efficient at adding lives and have been able to accelerate our pace of implementation as new contracts are signed. The size and scope of our payer network is providing us with the opportunity to develop new partnerships with other healthcare provider networks that are looking to add mental health services with payer coverage such as primary care physicians and large healthcare systems. Our second strategic initiative is to grow our direct to enterprise business. Our DTE business was up 53% year over year to $8,700,000 and flat sequentially as new customer wins were offset by attrition in legacy accounts.

Speaker 1

One of my biggest objectives when I first arrived was to rebuild a vigorous and experienced DTE team to continue to aggressively pursue this part of the business. I am happy to announce that we added 5 new folks this quarter, including several seasoned sales executives and someone devoted to the broker consultant channel, which we did not have recently. We will continue to reinvest some of our SG and A savings in this business to grow the top line. This is very much a work in progress. However, Our pipeline of new business remains very strong and continues to grow.

Speaker 1

This quarter, we launched Talkspace Engage, A mental health engagement suite that helps HR professionals promote mental health awareness internally and drive therapy utilization. We are also continuing to evolve our self guided library through the addition of new classes and workshops in response to our customers' feedback. Our 3rd strategic initiative is to be the platform of choice for providers. Year to date, we have grown our provider network by approximately 800 therapists, a 26% increase since the beginning of the year. Moreover, we continue to experience incremental gains As average billable hours for our full time clinicians have increased by approximately 20% sequentially from Q4.

Speaker 1

Of course, we remain extremely focused on clinical quality and access metrics. Notably, despite the significant increase in volumes in Q1, Our average therapist time to match remained under 10 hours. The investments we have made in our network are paying off. The changes we have implemented to enhance the provider experience, both in terms of training and support we provide as well as product enhancements are resonating in the therapist community and strengthening our brand. We have made progress on provider satisfaction and retention, Reducing provider churn by nearly half in the last two quarters.

Speaker 1

Anecdotally, we are starting to receive more inbounds from therapists who want to join our network and we have also introduced referral programs. Our 4th initiative is to continue to achieve The team has made substantial progress in driving cost efficiency, shrinking our adjusted cost base by 31 year over year while revenues were up 11% in the same period of time. As a result, we were able to narrow our adjusted EBITDA loss to $6,400,000 down 65% year over year. The work to optimize the business platform allowed us to I want to mention 2 of our other business categories. In the consumer category, we observed the lowest pace of revenue decline since we started optimizing our media spend in the Q2 of last year.

Speaker 1

Despite a 6% Further reduction in advertising spend in the Q1. Our active consumer base has remained nearly flat since December, A notable improvement versus the 14% consumer user decline registered in the Q4 of 2022. Our product enhancements and more targeted marketing efforts have led to a 13% improvement in user retention in the Q1. We believe these initiatives will result in the next few quarters in the continued stabilization of our consumer category. Additionally, we have a fast growing psychiatric business for medication management, which has significant synergies with our core therapy business.

Speaker 1

This includes over 230 licensed nurse practitioners and physician providers. We do not prescribe controlled substances and mostly prescribe medication for anxiety and depression. 25% of the U. S. Population are taking prescription medications for their mental health and the average time To see a psychiatrist is 1 to 3 months.

Speaker 1

50% of the U. S. Counties have no psychiatrists. Although the majority of our referrals come from the outside of our network, we have begun to develop a process through our large therapist network of about 4,000 therapists to refer to our psychiatry providers for further psychiatric evaluation and prescriptions when necessary. The integration of these two businesses provides a comprehensive suite of services when needed, and we see the psychiatry market as a significant opportunity to grow our business.

Speaker 1

The result of our strong progress to date has led us to upwardly revise our guidance. For 2023, we now believe we will achieve total revenue in the range of $130,000,000 to $135,000,000 up from $125,000,000 to $135,000,000 while narrowing the adjusted EBITDA loss range to $21,000,000 to $24,000,000 for the year as compared to the prior guidance of $28,000,000 to $32,000,000 for the year. Based on this, we now believe we will achieve breakeven adjusted EBITDA by the end of the Q1 of 2024, a quarter earlier than we had initially expected with over $95,000,000 in cash on hand at the time of breakeven. While continuing with the urgency of our path to breakeven, we are also actively working on a long range strategic plan, which includes growth initiatives to further expand our leadership position in the rapidly growing mental health care space. Given the significant cash position, we will have flexibility to see compelling investment opportunities to continue to build our business and deliver on our mission.

Speaker 1

Last quarter, I discussed how mental health has entered the mainstream as no longer a nice to have, but finally is recognized as an integral part of any healthcare delivery model. We are facing the greatest mental health crisis in history and are witnessing a seismic shift in the way the government, Employers and payers are prioritizing the need for mental health services. However, There remains a scarcity of available resources to meet increased levels of demand through traditional delivery models. ChalkSpace solves this problem with a scalable, accessible and affordable model. Our proven texting platform makes therapy available within hours and live video available within 7 days compared to wait times of weeks with other players.

Speaker 1

Talkspace has always been at the forefront of this revolution and we remain committed to advancing our collective mental health solutions, Improving our existing products and creating new products and services to better serve our customers. We believe that mental fitness Should be a preventative habit in everyday lives as opposed to being a remedial intervention after a crisis. To conclude, we have made great progress during the Q1 of 2023, building on our strong momentum we established in 2022. Our strategy to shift the business to a B2B enterprise with member growth predominantly through a payer model With 112,000,000 covered lives, we believe we have the largest payer network for telehealth With that, I'll turn the call over to Jennifer to run through the financials. Jennifer?

Speaker 2

Thank you, John, and good evening, everyone. My comments today will be based on Q1 results on a sequential quarter over quarter basis. I will cover highlights across our financial and operational progress and then give you more context for John's comments on our revised 2023 guidance and breakeven timeline. Turning to Slide 5, total revenue for the Q1 was $33,300,000 a 10% increase over the Q4 of 2022. B2B payer revenue increased approximately 39% sequentially to $14,800,000 driven primarily by an acceleration in session volume growth across behavioral health and EAP, with sessions growing 34% quarter over quarter.

Speaker 2

A few points on this strong revenue growth. As John noted, our capture rate was up 26% from prior quarter, demonstrating the exciting progress we made to optimize our marketing efforts across All member acquisitions and to enhance the top of funnel member experience. This is important as it highlights the significant growth opportunity we have in front of us. We also continue expansion in covered lives and saw an increase in sessions per active user, which also contributed to strong revenue performance. And while we typically experienced strong volume acceleration in the Q1, as the start of the new year comes with renewed focus and investment in personal health.

Speaker 2

We are very pleased by the sustained levels of new members joining Talkspace through April. Last, we have made significant progress in our revenue cycle management processes. We improved success rates of Claims both through important product adjustments to our claim systems, but also through refined processes in collaboration with payers. We recognize the partial impact of these improvements in Q1, but these efforts will be more meaningful in our financial results going forward. Moving to the B2B DTE category.

Speaker 2

1st quarter revenue increased slightly to $8,700,000 As John mentioned, our work here is in progress. We are confident in the underlying market demand, the competitiveness of our broad mental healthcare offering, The powerful tools we've recently launched to support enterprises and the tenured sales executives who are enthusiastically deployed against a vast but prioritized target list. Regarding the Consumer segment, revenue declined 10% sequentially to $9,800,000 in the 1st quarter. Importantly, and as John noted, we saw early signs of stabilization with active users nearly flat over the quarter and retention up 13% sequentially. Moving to gross margin, total first quarter gross profit grew 4% sequentially to $16,700,000 and gross profit margin ticked slightly lower to 50.2% from 53.5% in the 4th quarter but slightly higher than the Q1 of last year.

Speaker 2

The gross margin decline quarter over quarter was primarily attributable to revenue mix towards the B2B payer category as well as higher member engagement as we had record number of new members start therapy in the Q1. And our therapists typically spend more time with a new member as they need to establish the relationship and build a treatment plan. So we expect this effect to normalize going forward as we project a more steady pace of new member acquisitions. Turning to Slide 6, GAAP operating expenses decreased 31 percent sequentially to $25,800,000 Note that in Q4, we had a one time non Q1 expense was approximately $23,500,000 a reduction of $1,900,000 on a comparable basis versus Q4, demonstrating significant incremental progress in streamlining our business across our 3 major categories of spend. 1st in media, we were able to reduce spend in Q1 as we continue to optimize our media mix with a more robust and agile all member attribution model.

Speaker 2

A couple of examples of customer acquisition efficiencies are first through organic search. Organic traffic and new member acquisitions through this channel were up significantly and we have exciting projects underway focused on further improving this channel performance. 2nd, we continue to evolve our brand messaging to ensure we maintain an identity that is contemporary and relatable as we expand access more and more broadly. We do this by focusing on our members and their journey through therapy. Data from initial efforts show that leveraging our member testimonials as a powerful and highly effective strategy for continuing to grow our brand equity.

Speaker 2

These examples are part of our unified member acquisition strategy across the marketing and product funnel. The synergies across segments have resulted in a meaningful continued improvement in member acquisition costs over the last 3 quarters. Regarding corporate infrastructure spend, as we have advanced our operational agenda, We have also reorganized and reduced our corporate headcount. In the Q4, we had streamlined our marketing and G and A functions as we unified our marketing approach. In addition, we recently reorganized our product and technology teams with a leaner approach to our priority product initiatives.

Speaker 2

These changes will amount to an incremental reduction in headcount related costs of approximately $800,000 per quarter going forward. Lastly, in 3rd party spend and other corporate expense, we have been aggressive in prioritizing our vendors and reducing contractors' work where feasible. Despite streamlining our corporate spend, we have made tremendous progress building our robust internal controls and processes. These meaningful reductions to our cost base and our continued disciplined approach to investments results in what we believe is a highly scalable infrastructure. The operating leverage from our Capital Light business model is important as we progress to profitability and execute against our growth ambitions.

Speaker 2

Moving to profitability in the quarter, Both revenue growth and reductions in OpEx resulted in a significant improvement in adjusted EBITDA loss by 28% sequentially to $6,400,000 in Q1, demonstrating important progress on our path to profitability. Turning to the balance sheet. We ended the quarter with $125,000,000 in cash and cash equivalents. Cash outflows in the Q1 outpaced adjusted EBITDA by approximately $7,000,000 This is primarily due to $3,500,000 and litigation settlement payments accrued for in the 4th quarter, 2022 employee bonus payments and the expansion of working capital driven by the acceleration in B2B revenue growth and the associated longer payment cycle. Turning to Slide 7, as John discussed, we are revising our guidance upward based on the strong progress in the Q1 and what we believe are sustainable trends that we see thus far in the Q2.

Speaker 2

For full year 2023 revenue, we have narrowed our estimated range to $130,000,000 to $135,000,000 which is the high end of our earlier range, based primarily on Q1 results, including the strong payer revenue performance. And for full year adjusted EBITDA loss, we are moving the range up to $21,000,000 to $24,000,000 Let me describe the key elements of our revisions. First, we continue to believe payer revenue growth will outpace other revenue categories. This will be primarily driven through continued growth in capture rate, sessions per user as well as expansion in covered lives. As we mentioned earlier, we maintain an exciting and competitive offering in DTE.

Speaker 2

But as we said, it's likely to take more time for the renewed efforts to evolve. And regarding the consumer category, we expect revenue to stabilize towards the middle of this year, a result of our improvements to the member experience, which is resulting in higher retention rate. While we are encouraged by the Q1's stable trends, we remain prudent given the macroeconomic backdrop. Regarding gross margin, we expect this to remain in the range of Q1 levels as the revenue mix shift toward B2B payer categories and the higher user engagement is offset by continued product and price optimization, specifically progress in revenue cycle management initiatives. And on OpEx, we believe we have significant operating leverage from our current infrastructure and our operating costs will demonstrate incremental reductions from the actions we have taken, specifically in labor and vendor costs.

Speaker 2

Regarding breakeven adjusted EBITDA, we now expect to reach this point by the end of the Q1 of 2024 with more than $95,000,000 of cash remaining on the balance sheet at that time. This is a quarter earlier than we had initially forecasted. The cash balance projection factors in the increase in networking capital required by our growing B2B categories and also the organic investments we will make to continue to grow revenue and enhance profitability over time. Before we open the call for questions, I'd like to summarize a few points from our remarks. First, we believe our Q1 financial results demonstrate meaningful progress against our operational priorities and our path to profitability.

Speaker 2

Specifically the increase in capture rate in the payer category, our significant provider network expansion and our further streamlined expense base. 2nd, our revised guidance reflects our enthusiasm about the sizable and growing covered member demand and payer coverage, as well as our confidence in our operating leverage. Lastly, we believe we have the execution capabilities and financial leverage to continue to grow Talkspace and be a leader in the rapidly growing mental healthcare services market and deliver long term value for our shareholders. With that, we will open the call for Q and A.

Operator

Thank you. We'll take our first question from Charles Rhyee with TD Cowen.

Speaker 3

Yes. Thanks for taking the questions. You talked about same stabilization in the DTC segment here. I know your peers talked about kind of stabilizing CAC. Maybe can you talk about what you're seeing there as well?

Speaker 3

And Is this an area potentially if we see stabilization in costs related to customer acquisition that This area, this segment could become a potential for a growth to shift back towards growth again.

Speaker 2

Thanks, Charles. So yes, so we mentioned in the Q1 The early signs of stabilization through members paying cash out of pocket. I'll come back though with a longer term approach towards this category of revenue, which is really optimizing Our media spend and our investments to acquire new customers across the entire member base. And so It's not a complete apples to apples to a historic approach towards this business, and we don't see it as a separate opportunity for us going forward. Having said that, we are optimizing that spend to ensure we are maximizing the lifetime value and the value to talk So to the extent that we're able to bring in a further proportion of cash people paying out of pocket for their therapy, we will certainly and we'll be able to optimize those channels and those investments.

Speaker 2

Our view is we see the biggest market potential in the mental health care space, being through further accessibility and affordability as more and more people are paying cash And that's why we or as they're paying through they're getting coverage through either their employers or their Insurance benefits, and so it's why we're emphasizing and we're so excited by the growth in Members leveraging those benefits in the Q1 and actually for the last several quarters.

Speaker 3

Great. That's helpful. And John, I think you mentioned right the big opportunity in terms of number of lives coming on. And I guess I want to tie that in here because when I look at the guidance here, Obviously, a real positive raising the guidance. But if I look at it, you're not really calling for much Sequential improvement in revenue.

Speaker 3

And I think if you just analyze the Q1 here, you're kind of right in the middle of the range. Anything to think about in terms of what to expect in the back half or sorry, as we move through the rest of this year, that might Cosmos, because it sounds like, John, you're pointing to the potential for more members to come on, which I would imagine would

Speaker 1

So first off, yes, we're looking at this relatively conservatively, as we remember only through the Q1 of the year. There's no question that we will be adding significant more lives in the subsequent quarters as we move forward. As we said, We're now up to 112,000,000 covered lives, having added 5 this quarter, but then we As you know, adding another $14,000,000 in the 1st month of this of the second quarter. So the lives will continue to grow through a bunch of different channels, and we See a very significant pipeline in the number of lives that will be added throughout the year. And the result of that, of course, is given our Capture rate, which has now increased 26% this quarter alone, that will have a substantial impact going forward, we believe, on the top line Revenue.

Speaker 1

So the opportunity continues to be there. And as I said, yes, the guidance is now $130,000,000 $135,000,000 but we're

Speaker 3

Great. Just last clarification, do you have a number of DTE clients for the quarter?

Speaker 1

We don't give the number of clients of DTE, but I think as you heard on The discussion, we continue to be really bullish on the DTE side. The pipeline is growing significantly. As you know, we've Essentially rebuilt that entire organization, adding 5 new people, senior executives 2 very senior executives, actually 3, within the last 4 weeks who've all been trained and are ready to go. We're seeing a lot of momentum on DT side and plus We're looking at some pretty big enterprise potential clients in the next several quarters That hopefully we'll be able to talk about in Q2 and then into Q3. So we remain pretty bullish on the DTE side.

Speaker 3

Great. Thanks. I'll jump back in queue.

Operator

We'll take our next question from Stephanie Davis with SVB Securities. Hi, guys. This is Anna Grzebzia on for Stephanie. Congrats on the quarter and thank you

Speaker 4

for taking my questions. So first, I was actually want to go back to the TPE segment and was hoping you could talk about what you're seeing in terms of employer demand trends. Yes, our checks have consistently pointed to vendor consolidation around employee benefits packages given all the point solutions deployed during the pandemic. So just curious if you're seeing any impact of that on new wins in the DTE channel since you did note some legacy client attrition there?

Speaker 1

As I'll reiterate, a lot of people are talking about the macro environment and what's I will tell you that if you look at what the number 1 or 2 priority for HR executives, if you go to the meetings and you talk to them firsthand, What they're going to tell you is we need to continue to add mental health services to our employees. There is no lack of interest or need From any of the DTE employers about the need for mental health services for their employees. And in fact, I would say We're seeing a significant interest in that. I had the opportunity recently to go to one of these very large employer conferences and got a chance to walk the halls and talk to people. And the interest in mental health continues to be just incredibly high.

Speaker 1

So I think that, that along with our reinvigoration of What we're doing on the DT side to be able to look at the pipeline and grow the pipeline will have a significant impact. So I would say And the answer to your question is, and then we know what the macro environment looks like, but we haven't seen any really significant impact or really much of an impact on that on our business.

Operator

Got it. Thank you. That's very helpful. And then

Speaker 4

just a quick follow-up, John. I was wondering if there's any updates on just how you're thinking about the business longer

Speaker 1

Yes. I would so I would say that we and the team Really continue to be focused on path to profitability. We said that from day 1, we continue to lean in on that. And as you can see from the Upgraded guidance. We've now moved it from the first half of twenty twenty four to the end of the first quarter because we are really focused on profitability.

Speaker 1

So that's A. B is, we had significant growth as we said we would to move to a B2B enterprise solution and you're seeing tremendous results on that. And I would say, talk about the DTE side and the stabilization of the consumer side you've heard. But The whole business in terms of the large environment, as I've said in my comments, there's just no other time like it's And mental health relative to what everybody is looking for and what the need is. So I would say, 1, incredibly continue to be incredibly optimistic.

Speaker 1

2, really, really happy with the results from both Q4 and Q1 of this year. And as we stated before, we have a very, very significant leverageable model. When you look at the need, The real solution for significant parts of this country is to have a telehealth mental health solution that is large and is scalable Compared to every other most other options that are out there for therapy.

Operator

Thank you for that color and congrats again on the quarter. We'll take our next question from Ryan Daniels with William Blair.

Speaker 5

Hey, everyone. This is Jack Senft on for Ryan Daniels. I'll reiterate the comments on the solid quarter. So I know you're beginning to pivot your approach from the growth at all cost mindset to more of a focus on cost controls and profitability. The last few quarters, you have said that you reduced headcounts and specifically really from Q3 last year to this quarter and it sounds like or at least it sounds like in your prepared remarks.

Speaker 5

I'm curious, was this the largest contributor to the pretty significant decrease in G and A compared to last year both Sequentially and year over year. And then if so, is the headcount at an okay level now? Or are you planning on reducing headcount even more? I guess I'm just trying to parse out the cadence of G and A and how we should think about that going forward. Thanks.

Speaker 2

Thanks for the question, Jack. So We can get into the ledger items, but I would say at a high level, the significant progress we made on infrastructure in the last couple of quarters, so starting late in Q3 and then finally with more recent Efficiencies and reductions that we made at the end of the Q1 were really results of Progressing a lot of our operational capabilities and building infrastructure and then getting leaner and more efficient as we went. So I would look at, I mentioned Q1, overall OpEx levels, but the incremental Reductions that we recently made would be an additional $800,000 on a net basis of savings, to the bottom line. And I would say between from Q3 of 2022 to Q4 into Q1, Headcount was a big part of that, but there were several other items I earlier explained across all three major categories of our spend. We've talked about media and we've talked about the efficiencies we've gained there.

Speaker 2

Outside of that, what has been a pretty large cost for us was in 3rd party spend, contractors, vendors across the business as we were building capabilities to what we see now is a really Efficient and scalable infrastructure going forward.

Speaker 5

Perfect. Thank you. And then just as a quick follow-up. I know you guys Improvement in provider retentions last quarter and I believe it sounded like it continued into this quarter again. So I guess just more like more higher level, Is it more admin burdens as to why providers were leaving?

Speaker 5

Or I guess is there anything specifically to call out as to why this improved? And then just as a quick second part, for the providers that were leaving, they going to a competitor or possibly starting a new practice or something like that? Not sure if you get that granular, but just kind of curious on what you see here. Thanks.

Speaker 1

Yes. So I would say, first off, when somebody leaves, we really don't know where they're going, right? So I don't want to be presumptuous in trying to decide Where they go or actually why they're usually leaving. I mean, we do some post surveys. But on the other side of the coin, we've talked about Adding 800 plus therapists this quarter.

Speaker 1

When you think about that, that's a remarkable number for the size and scope of this company and the number of total therapists we have. And the reason that people are coming to Talkspace are pretty clear. One, they get enormous positive feedback in how we treat them. We are very engaged with our therapists. We've had a bunch of focus groups.

Speaker 1

We know that they like working here. We know they like the flexibility. We've added actually, we've made some recent product modifications To make their lives, what I'll say, even better, not just than how they're getting paid, but really more about that they actually now can help Select the type of client that they want to interact with to some degree. So that's a different approach for our matching algorithm. So not only can the member match now, but the therapist also can match.

Speaker 1

So all in all, our not just impression, but our surveys are Therapists really like working here. They like coming here. They're satisfied. They like the feedback. Quite honestly, I think we've talked about it before that The average, I guess, the therapy time here or the therapist experience is 8 years or greater.

Speaker 1

So it's not just that it's a very what I'll call mature group of therapists that have been around a long time and they know what they're looking for And they know when

Speaker 2

they're happy.

Speaker 5

Understand. Thanks, guys.

Operator

All right. And there are no further questions at this time. I would like to turn the call back over to John Cohen for Closing remarks.

Speaker 1

Thank you and thank you again for everybody who joined the call. I want to take this opportunity To again emphasize my continued optimism around the business and its prospects, we believe we have a tremendous opportunity to leverage our great brand, Our market leadership position, our comprehensive product suite and our clinical and operational capabilities to grow the business and to reach profitability in the near future. Thanks everyone for joining us today and have a great evening.

Operator

Thank you. That does conclude today's presentation. Thank you for your participation and you may now disconnect.

Remove Ads
Powered by Quartr
Earnings Conference Call
Talkspace Q1 2023
00:00 / 00:00
Remove Ads