PetMed Express Q4 2023 Earnings Call Transcript

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May 22, 2023

There are 6 speakers on the call.

Operator

Good afternoon, everyone, and thank you for joining the PetMed Express Third Quarter Earnings Conference Call. My name is Doug, the operator for today's call. I would now like to pass the conference over to our host, Mr. Brian Prenevo, Investor Relations. Sir, the floor is now yours.

Speaker 1

Thank you, operator, And I'd like to welcome everybody to the PetMed Express fiscal 4th quarter earnings call. I would also like to remind everyone that the 1st portion of this conference call will be listen only until the question and answer session, which will be later in the call. Also, certain information that will be included During this call, may include forward looking statements within the meaning of the Private Securities Litigation Reform Act of 1995 and the Securities Exchange Act of 1934, As amended, that may involve a number of risks and uncertainties. These statements are based on our beliefs as well as assumptions we have used Based upon information currently available to us, because these statements reflect our current views concerning future events, these statements involve risks, Actual results could differ materially from those projected. There can be no assurance that any forward looking results will occur or be realized, Nothing contained in this presentation is or should be relied upon as a representation or warranty as to Any future matter, including any matter in respect to the operations or business or financial condition of PetMeds.

Speaker 1

PetMeds undertakes no obligation We have identified various risk factors associated with our operations in our most recent annual report and other filings with the Securities and Exchange Commission. Also during the course of today's call, the company will be discussing 1 or more non GAAP financial measures. Reconciliations of these non GAAP financial measures The most directly comparable GAAP measures are included in the press release we issued this afternoon. Now let me introduce our CEO and President, Matt Hewlett. Matt?

Speaker 2

Thank you, Brian. Thank you for making the time today to participate in our earnings call. We will be walking through the following components in today's earnings call. 1, reflections in the last 12 months 2, an update on our strategic roadmap, including our recent acquisition of PetCareRx And 3, a detailed review of our quarterly financial results. For anyone new to the PetMed Express company and story, PetMeds is a company that delivers prescription and non prescription medications, food, supplements and supplies and provides access to vet services Pet Insurance, direct to consumer.

Speaker 2

Our expert online pharmacy is an established and trusted brand as evidenced by the fact We have served over 11,000,000 pet parents over our company's 26 year operating history. We have a loyal customer base of pet parents that value our brand, service and quality. Our goal is to be the market leader in pet wellness and healthcare Or as we like to say, be the trusted pet health experts, because we believe every pet deserves to live a long, happy, healthy life. As we mentioned on previous earnings calls, PetMeds is in a rebuilding mode. We have reconstituted the company with an updated strategy, A new and experienced management team and a revised overall approach to the market.

Speaker 2

We accomplished a great deal over the course of the past year and most recently Completed the acquisition of PetCareRx. This acquisition represents the first in the company's history and we believe it will be transformative. The acquisition immediately provides notable benefits, including an increase to our top line, but more importantly, it brings a significant opportunity to We now have the distribution capabilities in place to provide enhanced products and offerings to existing and new customers and to further grow our sales. During fiscal 2023, we expanded our capabilities in telemedicine We're the strategic investment investor in April 2022 and in Pet Insurance with our investment in Pumpkin Insurance earlier this year. We believe we now have the foundation of a complete pet wellness brand that covers your pet from nose to tail.

Speaker 2

As with most transformations, it has required some investment to drive change and has resulted in some challenges that we had to overcome, but these have only made us stronger. I will provide an overview of our annual results and then our CFO, Christine Chambers, We'll go into greater depth later in the presentation on our quarterly financial performance. Fiscal year 2023 sales were $257,000,000 compared to sales of $273,000,000 in the prior year, equating to a decrease of 6%. This compared to a 12% decline in fiscal 2022 compared to fiscal 2021. The rate of sales decline decreased We began to realize a stabilization of the business over the course of the year.

Speaker 2

Now that the acquisition of PetCareRx has closed, Heading into fiscal year 2024, we anticipate further stabilization of our core business and profitable growth from the acquisition. The integration of the new catalog, which we expect to be implemented over the next several quarters will help fuel growth into the coming years. I want to bring up a few 4th quarter highlights before discussing more big picture items. As has been our focus this We were pleased to see continued growth in new customers. Our new customer count for the quarter was approximately 72,000, representing a 12% increase year over year.

Speaker 2

This is the 2nd quarter in a row where we have seen net new customer growth, breaking the downward trend Since Q1 of 2021. Our customer acquisition efficacy metrics were in line with our expectations as well. Our LTV to CAC for the quarter was 1.9. We saw continued improvements in the recurring revenue side of our business as well. Our AutoShip and Save program continues to expand as 44% of our revenue was derived from our AutoShip subscription program during the Q4, An increase from 31% at this time last year.

Speaker 2

While we saw many positive trends in the business this past year, we still have work to do. Returning sales declined 6% year over year, driven by declines in over the counter medication and partially offset by year over year growth in food and other consumables. The OTC product category experienced aggressive competitor price discounting across online and offline retailers. We will address this in more detail later on the call. Turning to Slide 5.

Speaker 2

As I mentioned, the vision of our company is to provide total wellness The acquisition of PetCareRx provides significant additional capabilities with pet medication and nutrition. PetCareRx will add thousands of additional products to the existing pet meds catalog, providing more expansive choices to our pet parents. One big reason we believe we can execute and leverage this product expansion is due to our expertise in distribution and shipping, and we can do so with minimal additional capital requirements. In other words, we believe we can maintain, if not improve, the same level of order efficiency And customer satisfaction, utilizing our existing infrastructure while realizing a significant expansion in product offering. We believe telemedicine and insurance are important components of total wellness and long term opportunities that track albeit somewhat behind Given the overall size of the market opportunity, we believe currently these services are vastly underutilized and have the potential for amazing growth over the long term.

Speaker 2

While we don't anticipate Vester or our partnership with Pumpkin to deliver significant revenue in the next 12 months, We do believe these are foundational investments as we look out over the next 3 to 5 years. We've mentioned the upside of PetCareRx, But I want to spend some time talking about the people and processes behind the integration. Employees from both sides have been rapidly coming together as a team. I'm happy to report that we are integrating Teams extremely well and we've confirmed that there is a lot of operating synergy across both businesses. PetCareRx and PetMeds will continue to operate as separate brands.

Speaker 2

However, we are integrating our So that we are well coordinated on critical areas related to demand generation, distribution and shipping and supplier negotiations. As we have discussed, the rationale for this acquisition was to expand the PetMeds addressable market while providing immediate upside. Instead of providing just a sliver of our customers' needs via the pet medication space, PetMeds will be delivering on what we call a full Nose to tail solution for our customers that includes medication, specialty diet and food products, Vet Services and Nue Wellness Services. Additionally, we are excited about having distribution and fulfillment capacity along the Eastern Seaboard of the United States, as we will now be able to access efficient distribution capacity for larger format products. Finally, the acquisition provides the opportunity to gain more wallet share from pet consumers, Resulting in high lifetime value.

Speaker 2

PetMeds has historically only serviced a small portion of our customers' overall needs for their pet. Medication is purchased on a less frequent basis than pet food. With the acquisition of PetCareRx, PetMeds will be offering and selling provide more opportunities for PetMeds to grow and expand. PetMeds is now able to service and address a broader addressable market Across the pet wellness space. With our investments in vet care, broader product selection and insurance, there has never been a greater opportunity for us to expand our relationship with our existing customers and attract new customers.

Speaker 2

Over time, we expect our revenues to be more diversified as we address a broader range of our pet parents' needs. Today, PetMeds participates in the medication market, which is approximately a $13,000,000,000 market out of $123,000,000,000 pet market in the United States. With the acquisition of PetCareRx, We are now operating in a much larger addressable market. PetCareRx not only carries an extensive list of medications, They also made the investment to expand their addressable market by curating over 10,000 of the best non medication health and wellness products in the market, including food, supplements and other similar products. They also bring incremental distribution center capability outside of core medication distribution And important incremental non medication supplier relationships.

Speaker 2

Let's turn to Slide 8. In fiscal 2023, we accomplished many of the initial steps that are important to our transformation. We demonstrated the ability to grow new customers, Increased our recurring subscription revenue, expanded our product catalog and launched unique and differentiated services. We are now turning the page to our next chapter, revenue growth. We will be spending the next year on execution, while we also see tremendous market tailwinds In the Consumable Pet Health and Wellness Pet category, we are confident in this statement given the continuing stabilization of the core PetMeds business as well as a great start to the integration of the PetCareRx team.

Speaker 2

I'd like to put a finer point on this. We are expeditiously and successfully integrating Our new acquisition team and brand PetCareRx. Almost half of PetCareRx's revenue is derived from non medication products. We will be rapidly adding these relationships and products from the PetCareRx portfolio to PetMeds over the next several quarters and are confident that we will see similar expansion of buying behavior with our PetMeds customers over time. In fact, we see prescription food and premium food as a real need for the PetMed's traditional pet parent.

Speaker 2

We are pleased to announce that Purina will be our 1st premium and prescription food partner that we will launch at PetMeds next quarter. As you might know, prescription food is typically prescribed by a veterinarian, which is a similar process to the core prescription business The pet meds pioneered and perfected over 20 years ago. We understand how to work with vets, deliver an efficient and high quality customer experience. We will be launching aspects of the PetCareRx catalog over the next several quarters. In addition, we are leaning into PetMed's large size and scale In the direct to consumer pharmaceutical space, we have migrated the management of all the meaningful pharmaceutical supplier agreements from PetCareRx Over to PetMeds, which provides additional benefits to the existing PetCareRx business in the form of improved marketing cooperative funds from manufacturers, which also will help make the PetCareRx business accretive more quickly.

Speaker 2

I'll now turn the call over to Christine to review our financial results and expectations in more detail.

Speaker 3

Thanks, Matt. I'm going to discuss this most recent quarter And provide an update on the tax liability we mentioned last quarter. First, let me turn to our financial results For the quarter ending March 31, 2023, our 4th fiscal quarter, my remarks will compare this year's quarterly results to the same quarter last year. 4th quarter sales were $62,400,000 compared to the sales of $66,000,000 In the same period last year, a decrease of 5%. As Matt mentioned, we continued our Trend related to net new customer growth year over year.

Speaker 3

We welcomed approximately 72,000 new pet parents this quarter compared to $65,000 in the prior year, representing growth in excess of 12% year over year. However, repeat sales of $56,000,000 for the quarter decreased 6% compared to the same period last year. We continue to see contraction in the over the counter medication market in line with the macro trends seen across the industry that Matt discussed earlier. To put a finer point on this, our largest percentage decrease was from the flea and tick Over the counter medication category. This last quarter experienced a large amount of price discounting in online and offline retailers.

Speaker 3

OTC medication has become an increasingly smaller percentage of PetMed's overall sales. We've seen continued growth of our auto ship and save sales as a percentage of total sales, Driving greater engagement and recurring revenue. This will help strengthen our repeat sales base. As Matt mentioned, autoship and save sales as a percentage of total sales was 44% in the quarter, Up from 42% last quarter and from 31% in the same period last year. Gross profit for the quarter as a percentage of sales was 27.9% as compared to 29.4% for the same quarter last year and 25.9% for the prior quarter.

Speaker 3

Last quarter, we leaned into deeper seasonal promotions that were focused on lapsed customers. Compared to last year, we also saw an increase in per order Freight expenses. G and A increased $10,700,000 year over year. This included a one time tax accrual for $6,900,000 in the quarter. When normalized for the tax liability And non operating costs related to the PetCareRx acquisition advisory fees, G and A increased $2,700,000 year over year.

Speaker 3

This is due to an increase of $1,300,000 related to payroll expenses, dollars 600,000 related to third party resources And some increases in software expenses related to ongoing improvement in our operating tools and processes. That said, As we look forward, we do not expect G and A excluding non operating items to continue to increase at the same rate. We believe the team is largely being put in place and the G and A will be fairly flat on a go forward basis. As we integrate and layer on the PetCareRx teams, we expect to drive cost synergies through PetCareRx That will get the standalone business accretive by the end of the year. We take our responsibilities to our shareholders seriously, And we are committed to operating with the highest standards of transparency and integrity.

Speaker 3

As I mentioned last quarter, We received and accrued for a sales tax assessment in the Q2 fiscal year 2023. Based on the assessment received, the company initiated a process to evaluate the potential for further sales tax contingencies. We have conducted a thorough analysis with tax experts. And based on this analysis, we have accrued an additional $6,900,000 this quarter related to prior year sales tax liabilities. Net loss for the Q4 was $5,100,000 or $0.25 per diluted share compared to net income of 6,100,000 or $0.30 per diluted share for the same quarter last year.

Speaker 3

This quarter includes the $6,900,000 Tax accrual I mentioned earlier equal to approximately $0.25 per diluted share. Adjusted EBITDA for the quarter was $3,600,000 compared to $9,500,000 for the same quarter last year. The decrease in adjusted EBITDA reflects lower gross margin of $2,000,000 higher G and A spend of $2,700,000 And lower marketing co op dollars. Turning to Slide 11. We continue to maintain a strong balance sheet and cash We ended the fiscal year with $104,000,000 of cash on the balance sheet and no debt.

Speaker 3

Subsequent to quarter end, we paid $36,000,000 cash for the acquisition of PetCareRx. As always, management remains committed to increasing total shareholder return. In support of that commitment, we are declaring a $0.30 Cash dividend payable in June this year. We continue to evaluate our dividend policy as we assess the growth opportunities in front of us. We expect to be able to build recurring revenue while also growing our new customer base in our core business.

Speaker 3

This year, we will be focusing efforts to set up the expanded product catalog to drive organic growth And to generate organic synergies that will make PacairRx accretive before the end of the year. In the longer term, We will generate further value creation from adding differentiated services, such as with our Vetsa and Pumpkin Partnerships. With a more immediate upside to our pet meds business through expanding our wallet share by selling food and a broader assortment of consumables. In the immediate term, our mantra is to digest and execute. Our management team has made a lot of investments in and foundational changes to the business.

Speaker 3

As a result of these investments, the company today has a much stronger foundation for future success. After having now completed the PetCareRx acquisition and the investments in Vetster and Pumpkin, We want to make sure that those businesses are well integrated, nurtured and driving meaningful improvements in financial results for the company. I will now turn the call back over to Matt for some concluding remarks prior to Q and A.

Speaker 2

Thanks, Christine. This next fiscal year for PetMeds will be important for the company. We expect to show growth in new customers as well as a stabilized recurring sales base, but most importantly, healthy top line revenue growth, while keeping our fixed costs stable. We expect to get leverage in our P and L as we add revenue scale. Investors shouldn't expect to hear a lot about new inorganic activity Because the company has been so active of late, management will be focused on operational execution that includes integrating our recent partnerships and investments.

Speaker 2

We believe that we have assembled the components to deliver long term growth and profitability. For this upcoming quarter, PetMed is feeling more comfortable around our growth strategy and visibility into our future performance. We like the strategy that we Pursuing as a premium specialty retailer brand. We strongly believe that there is room to navigate and thrive in a large addressable pet market with a set of Strong differentiated solutions for Pet Parents. As we have said in previous calls, we aim to be Pet Parents' trusted pet health expert.

Speaker 2

We've been sharing our growth strategy with you for a little over a year and we have substantially filled in the pieces to build an enduring, Profitable and growing pet health company. To be crystal clear on those measures, year over year customer growth, Continued recurring revenue, expect to see continued progress on our AutoShip and Save program. In addition, We are excited about our new wholesale membership product called Pet Plus, which we now operate as part of the PetCareRx acquisition. More diversification beyond medication. PetMeds now has a more diversified catalog of premium food, debt services and insurance.

Speaker 2

We believe there are great opportunities to expand wallet share, LTV and overall customer engagement and satisfaction. We have checked those boxes and now we're adding a new one, that being meeting and exceeding market growth rates for the entire PetMeds business. Management is feeling good about our momentum going into this current quarter and beyond. We are making great progress integrating our new team at PetCareRx as well as the other investments that we have made over the last several quarters. We are confident that investors will see improved revenues with recovering leverage in the income statement in the coming quarters.

Speaker 2

Lastly, we have a strong balance sheet that provides us with the financial flexibility to take advantage of a large and growing market. This ends our prepared remarks. Operator, we are now ready to take questions.

Operator

Thank you. Ladies and gentlemen, at this time, we will be conducting a question and answer Our first question comes from the line of Cory Grady with Jefferies. Please proceed with your question.

Speaker 4

Hi. Thanks for taking my question. So I wanted to follow-up on your comments about flea and tick season. So you reported Q4 up 6% sequentially on an easier comp off last year and it's that's quite a bit below your typical seasonality. So maybe you can Add more color on what impacted the quarter.

Speaker 4

I mean, how much of that was due to the OTC contraction? And were there any other factors that contributed to the softness? Thanks.

Speaker 2

Hey, Cory, thanks for the question. Yes, as I indicated on the call, majority of that was the over the counter flea and tick medication as a percentage of the decline. As we noted, that was largely due to offline and online Price discounting that was quite excessive this season. Conversely, the Rx side of the business, which continues to be the highest concentration of where we focused, sees less discounting and less price pressure and obviously has higher gross margins. So for us, we decided not to contribute and really compete in lower price discounting in OTC, flea and tech.

Speaker 2

So that kind of explains some of that decline year over year, Corey.

Speaker 4

All right. That's helpful. Thank you. And then I wanted to just ask about the dividend. So with earnings this quarter and closing PetCareRx, Can you talk about your priorities for cash and how you're thinking about your capital return strategy there?

Speaker 3

Hey, Corey, it's Christine, and thanks for the question. As we always review the dividend on Quarterly basis and we're really feeling strongly about our ability to grow the business from some of the declines that we've seen. And I think over the long term, management wants to show those signs of the repeated the repeatable growth. And over time, we feel the stock appreciation in the growing company will generate free cash flow That'll deliver higher returns to investors. So, I think we'll continue to evaluate it, but we definitely take a broader approach to it.

Speaker 4

Thank you.

Speaker 2

Thanks, Corey.

Operator

Our next question comes from the line of Anthony Lebiedzinski with Sidoti and Company. Please proceed with your question.

Speaker 5

Yes, good morning and thank you for taking the questions. So just to follow-up on the Q4 sales. Was there any noticeable impact do you think from the weather? Obviously, that does influence the timing of When people purchase flea and tick medications, so just want to get your thoughts on that.

Speaker 2

Hey, Anthony, this is Matt, obviously. No, less so on weather and more so on the over the counter flea and tick medication trends in terms of price discounting had a more pronounced impact to the sales side of the business. However, we are feeling better, management feels a lot better around The stabilization of pet meds in this quarter and as well as PetCareRx integration. So we're feeling Good about the stabilization of PetMeds. And like I said, more and more of the business has been more Rx focused.

Speaker 2

So we haven't seen those trends per se reflected in the core prescription refill Rx business for pet beds.

Speaker 5

Got you, Jose. Thanks for that. And then going back to the Q3, your gross margin was hit somewhat because you We activated some dormant customers with some promotions. So has that happened? So now that we're You're ready actually now more than halfway done with the Q1 here.

Speaker 5

So in terms of those reactivated customers, Have you seen anything as far as those customers going back and purchasing products from pet meds?

Speaker 2

Great question. First off, it was great to see that trend continue. We had 2 quarters of sequential net new customer growth, which is a trend we broke, that hadn't been really a trend that we've seen, for a couple of years in terms of net new customer growth year over year. Secondarily, as you know, PetMeds traditionally has been a low engagement platform, primarily focused on Rx prescription refill. So it's going to be a little bit of time until we get other more highly consumable products like food, prescription food, premium food on board to see those trends.

Speaker 2

But early indicators are that the customers that we reactivated was a good strategy. And lastly, I'd say the Ability for us to be marketing efficient has made us a little bit more confident that we don't have to discount as aggressively to get These customers back onto the platform. So those three things combined make us feel pretty good about where we're spending our media dollars And how we're effectively bringing back lapsed customers.

Speaker 5

Got you. Okay. Thanks. And then Scores Pet Carex talked about operational synergies. So now that you've already acquired the company for a few weeks since Beginning of April, in terms of those operational synergies, can you expand on that?

Speaker 5

And then compare it to your original announcement Back in January, are you seeing an opportunity for greater operational synergies that you would have expected at first? How should we think about that?

Speaker 2

It's a great question. So it's like three things in there that I'd like to say. One is, The team at PecorX is phenomenal. We've had a really great time and an easier time integrating that team and getting them All kind of coordinated across the board. So in terms of activating a team, which I recall the most important aspect to an acquisition, it exceeded our expectations.

Speaker 2

In terms of revenue and cost integrations, I'd say on the revenue side in terms of Getting more size and scale benefits for things like cooperative advertising and things like that related to our overall increase in scale due to PetMeds Plus PetRx, I think we're doing a really good job there. That was maybe happening a little bit more quickly than we anticipated. On the cost side, we're doing a really good job of looking at ways in which we can streamline operations. So overall, I think we're really pleased with How it's going thus far and that we have managed 2 teams with 2 different brands, Maybe a little bit better than expectations in terms of integration. So it's really great to see That team in New York really, really embrace the PetMeds culture and we in turn at PetMeds have really embraced PetCareRx.

Speaker 2

So we're really, really optimistic about this.

Speaker 5

Got it. Thank you and best of luck. I'll pass it on to the next caller.

Speaker 2

Thanks, Anthony.

Operator

There are no further questions in the queue. I'd like to hand the call back to Mr. Hulett for closing remarks.

Speaker 2

Thanks, operator. Thank you for joining our call today. I'm confident that the future we envision for PetMed, Along with the foundation that we've been laying, we'll meet the market opportunity in Thank you for your continued support.

Operator

Ladies and gentlemen, this does conclude today's teleconference. Thank you for your participation. You may disconnect your lines at this time and have a wonderful day.

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PetMed Express Q4 2023
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