InnovAge Q3 2023 Earnings Call Transcript

Quartr
Provided by Quartr
May 9, 2023

There are 6 speakers on the call.

Operator

Good day, and thank you for standing by, and welcome to the Innovate's Third Quarter 2023 Earnings Conference Call. At this time, all participants are in a listen only mode. After the speakers' presentation, there will be a question and answer session. Please be advised that today's conference is being recorded. I would now like to hand the conference over to your speaker today, Ryan Kabuda, Director of Investor Relations.

Operator

Please go ahead.

Speaker 1

Thank you, operator. Good afternoon, and thank you all for joining the Enovage With me today is Patrick Blair, President and CEO and Barb Gutierrez, CFO. Doctor. Rich Pfeiffer, Chief Medical Officer, will also be joining the Q and A portion of the call. Today, after the market close, We issued a press release containing detailed information on our quarterly results.

Speaker 1

You may access the release on our company website, innovage.com. For those listening to the rebroadcast of this call, we remind you that the remarks made herein are as of today, Tuesday, May 9, 2023, and have not been updated subsequent to this call. During our call, we will refer to certain non GAAP measures. A reconciliation of these measures to the most directly comparable GAAP measures can be found in our fiscal Q3 2023 earnings press release, which is posted on the Investor Relations section of our website. We will also be making forward looking statements, including statements related to our remediation measures, including scaling our capabilities as a provider, expanding our payer capabilities and strengthening our enterprise functions, Listeners are cautioned that all of our forward looking statements involve certain assumptions and are inherently subject to risks and uncertainties that can cause our actual results to differ materially from our current expectations.

Speaker 1

We advise listeners to review the risk factors discussed in our Form 10 ks annual report for fiscal year 2022 and our subsequent reports filed with the SEC, including our quarterly report on Form 10 Q for our fiscal Q3 2023. After the completion of our prepared remarks, We'll open the call for questions. I will now turn the call over to our President and CEO, Patrick Blair. Patrick?

Speaker 2

Thank you, Ryan, and good afternoon, everyone. I want to start by expressing my ongoing gratitude to our Innovage colleagues, participants, government partners and the investor community to support our organization. Let me begin by humbly sharing what the Innovage team has accomplished in the last 19 months. We resolved audit deficiencies across half our centers, while simultaneously building trust with our federal and state regulatory partners. We closed mission critical people, process and technology gaps, identified its causes of the audit efficiencies and strengthened our operations.

Speaker 2

We implemented Epic in half our centers and have a path to being fully operational at every center by year end. We made a healthy down payment on a set of essential payer capabilities that we believe will better position us to manage medical costs going forward, And we reversed the negative trends of financial performance and are now in the phase of growth and margin recapture. These accomplishments were made possible by the efforts of literally thousands of Innovage employees. Thank you all for what you have done to make this happen. As many of you know, 1 week ago, we reached an important milestone in our transformation by being released from enrollment sanctions in Sacramento, California by the Department of which was the last remaining sanction.

Speaker 2

With the support of CMS in the state of California and our unwavering commitment to sustainable improvement, We're now able to enroll new participants across all 17 Innovate centers as well as responsibly pursue opportunities in new markets. This moment can be viewed as the end of 1 chapter and the beginning of a new one. Our centers have been focused on closing compliance gaps and building the infrastructure, business processes, The chapter in front of us will build on the shoulders of the last and will concentrate on aspiring to deliver best in class quality and participant satisfaction, which we believe will result in consistent, responsible, profitable growth. The hard work of performance improvement begins now. On the leadership front, we continue to augment the organization with additional high impact talent, most notably and recently, the addition of our Chief Operating Officer, Chris Bent.

Speaker 2

Chris has decades of multi site care delivery operations experience. Her experience will be essential to not only building on the team's great work over the last 19 months, but also to creating a more scalable infrastructure to support the We also saw a few encouraging operational milestones this quarter. Perhaps most notably, Since this is now increasing on a sequential basis, albeit modestly for the first time since November 2021. Also, our financial trends are improving as We reported adjusted EBITDA of $3,800,000 this quarter. Barb will spend some time dimensionalizing both the results and the underlying trends, which are expected to impact future quarters.

Speaker 2

Additionally, as I noted briefly, we're midway through implementing our industry leading pay specific version of Epic in all of our centers. That all said, I don't believe our progress will be a straight line up into the right. There will be inevitable surprises ahead and gearing up the organization for growth will take some time. We also need to acknowledge that our risk mix has been negatively impacted primarily by the inability to roll new participants in our largest market until recently. This dynamic can understandably take Our focus and progress trajectory remain consistent with what we shared last quarter.

Speaker 2

And so my comments today will encompass Let me begin the regulatory update by expressing my sincere appreciation to our government partners for their confidence in us and for their ongoing partnership. As I mentioned last quarter, we are committed to remain fully vigilant to ensure that a rigorous compliance focus is bedrock to Innovate's way of doing business. As I just noted and discussed in our May 1 press release, we have been released from enrollment sanctions in Sacramento by the California Department of Healthcare Services To be sure, this is good news for our ability to pursue our broader desired footprint in California. While Sacramento currently has only a small census of about 130 participants today, we believe it's an attractive market and has the potential to drive meaningful organic Especially with our JV partners at Dentist Health and Eskaton. In the state of Florida, we're also excited to share that we resumed the administrative to open centers in Tampa and Orlando.

Speaker 2

Recall, we began construction on these facilities in mid-twenty 21 and intentionally hit pause to focus on remediating the Colorado and California audit findings in 2022. We aspire for these 2 centers to meet our high expectations for Each center is approximately 35,000 square feet, has a potential mature census of 1300 participants and incorporates numerous historical best practices to optimize care delivery. The opening of these two centers is expected to expand our total census capacity everything within our control to get them operational as quickly as possible, which we anticipate will be later this calendar year. And you can be sure that our commitments to CMS related to quality, compliance and operational excellence extend to our Florida centers as well. I also wanted to touch on the ongoing corrective action plan in Colorado.

Speaker 2

Our partners at CMS in the state have continued to hold us to a very high standard post sanction, appropriately so. And while we are aligned, I want to acknowledge that the overall time, effort and scope of the post sanction monitoring continues to be significant. As a result, these efforts are expected to create a modest but ongoing headwind to our local staffing costs and the rate of staffing ratio improvement for the remainder of calendar year. Consistent with my comments over the past few quarters, our near term priorities remain straightforward. We need to ensure a highly compliant and operationally effective business while executing a responsible growth strategy.

Speaker 2

Our key objectives have also not changed. We want to increase our same center and de novo enrollment growth rate, Increase our revenue per participant through more effective state rate setting discussions to ensure rates are fair and actuarially sound, Strengthen our payer capabilities to better manage unnecessary utilization and provider costs, run our center operations more efficiently and effectively, which enables our staff to focus on what matters most, the health and well-being of our participants and enhance discipline at the corporate level to better leverage our fixed cost base. On the growth front, we've been focusing on adding the right talent, ensuring the team has the right tools for the job, expanding our referral channels and improving forecasting effectiveness. In the last few months, we've seen more lead volume than any other time across both field and digital channels. We're focused now on qualifying these leads and on enrollment conversion.

Speaker 2

This is a team effort between us and our state partners who ultimately processed the enrollments. We continue to challenge ourselves to improve each dimension of the enrollment funnel to be more productive, consistent and predictive each month. In Colorado specifically, I wanted to spend a minute detailing the shape of the anticipated enrollment over the coming months. Recall we were released from sanctions at the end of January. We enrolled our first group of new participants on the first available date of March 1, consistent with required PACE enrollment processing timelines.

Speaker 2

At the same time, we are actively developing a pipeline of potential PACE participants who've expressed an interest in enrolling. We are facilitating the necessary third party approvals to satisfy Medicare and or Medicaid requirements to join PACE, which can take on average between 60 90 days. And critically, we have been intentional within our centers to gradually reintroduce new enrollments As it's a muscle and mindset, we have not flexed in over a year. It's been a deliberate ramp up in Colorado over the last few months, and we anticipate it will take at least another quarter to have confidence in our enrollment run rate. In addition to the organic focus, We're pleased with the level of activity in the market for tuck in acquisitions and new partnership opportunities.

Speaker 2

That said, we're resolved to let nothing distract us from our compliance focus in filling existing center capacity. We will continue to be opportunistic and we'll focus on organizations that share our commitment to quality and participant centric care. Last quarter, I mentioned the importance of using the rate setting process both on and off cycle as an opportunity to work closely with states to ensure we receive Actuarially sound rate adjustments that properly consider the acuity and underlying risk of our participants, as well as the inflationary factors inherent in our business. Primarily as a byproduct of sanctions, our risk mix now comprises a disproportionate share of participants with greater healthcare in support of housing needs like assisted living. And as we have discussed before, our population was also disproportionately impacted by COVID.

Speaker 2

Now more than ever, it is incumbent on us to empirically prove out our medical cost experience to our state partners, which we believe to be higher today than is To support our work here, we recently hired Randy Brock as Senior Vice President of Medical Economics. Randy brings decades of experience from Anthem and Amerigroup working to ensure rates for Medicaid managed long term care and dual eligible programs reflect the true cost of serving these high needs populations. Barb will provide an update on the current rate setting activity and timing of when new rates will go into effect. Our portfolio of clinical initiatives or CVI's continues to progress. We now have a strong perimeter around the near term opportunities and accountable leaders to drive these initiatives forward.

Speaker 2

However, as I've mentioned in the past, these will be dials, not switches, and we do not expect the financial impact of these initiatives to materially contribute to our financial results until next fiscal year. I would also note that the current portfolio of initiatives is primarily prophylactic and that we're looking for improvement to offset currently elevated costs until we have added enough new participant growth to balance the risk pool. As an example, our focus on resource management led to the identification of Short stay skilled nursing facility or stiff utilization is a top priority. We launched an initiative to determine where and when this service is clinically needed for participants and to find alternative care settings for times when it is not necessary. As a result of these efforts, we have achieved a meaningful reduction in short stay SNF utilization over the last 12 months.

Speaker 2

Furthermore, for those participants needing a SNF for short stay medical care, Our average monthly short stay SNF days has dropped approximately 25% over the fiscal year to date. This is great progress on an important cost driver, but we have other cost categories like inpatient admissions that are stubbornly higher than our current expectations. In addition to our initiatives discussed last quarter, we're kicking off a new effort focused on lowering external provider unit cost when out of line with benchmarks. We'll also be streamlining our assisted living facility network to match our capacity to provide compliance oversight and to better meet the needs of our census. We believe this initiative will help lower our external provider cost and improve the participant experience.

Speaker 2

Turning to center operations. As I mentioned earlier, We have 9 of our 17 centers live on Epic with the remainder scheduled for the first half of fiscal year twenty twenty four. We've made the decision to pull forward The Colorado market go live to early fiscal year 2024. Pulling forward the 6 centers in Colorado earlier than originally anticipated will likely create modest G and A headwinds in fiscal year 2024, but we believe the expected benefit will more than offset the incremental investment. Though it takes many months to achieve full adoption and the expected benefits of the new system, we're encouraged by the operational efficiencies that are emerging and the positive feedback our administrative and clinical teams are sharing.

Speaker 2

We expect the EPIC investment to be a powerful enabler to drive better compliance, productivity and clinical staff satisfaction. We also continue to make meaningful progress implementing our new Triad operating model, which focuses on the partnership among the center directors, nursing directors and medical directors at the center, regional and national levels. The Triad model is predicated on driving better participant care, making faster operating decisions and improving center level contribution margin. We're starting to see the impact of forming this tight knit team with aligned incentives and joint accountability. Regarding corporate costs, We continue to maintain discipline to hold corporate staffing costs constant as we grow back into our fixed cost base.

Speaker 2

The hiring controls we put in place 6 months ago have helped better match our hiring pace and volume to our financial targets. We continue to focus on actions to ensure our G and A relative to revenue is aligned, while using savings as a funding mechanism for tools and technology that will improve efficiency and effectiveness. We believe there is a virtuous cycle behind these efforts in which our employees can be more productive, satisfied and scalable. Additionally, we've also looked beyond the P and L We found opportunities to optimize our working capital, which we believe will drive approximately $10,000,000 of benefit once fully implemented by the start of fiscal year 2024. Turning to financial performance.

Speaker 2

We reported revenue of $172,500,000 a sequential improvement of approximately 3% compared to last quarter. We ended the quarter serving approximately 6,310 participants. For the quarter, we reported center level contribution margin of $28,800,000 and a corresponding center level contribution margin ratio of 16.7%, compared to Q2 fiscal year 2020 3 center level contribution margin of 22,600,000 an increase of $6,200,000 in margin improvement of 3 20 basis points. The quarter overall demonstrated incremental progress in our core focus However, as I mentioned at the outset, it remains too early to take the results of the quarter and extrapolate them into the future. We had the benefit of a few one time tailwinds, which Barb will discuss, and we continue to face medical cost pressures from our deconditioned participant risk mix, which will take some time to normalize.

Speaker 2

To help contextualize that point, our consolidated RASK score as of March 31 was 2.53, which is up approximately 5% relative to our year to date average. To accelerate rebalancing of our risk pool, we Continue to focus on employing the slack capacity at our existing centers. Particularly in the Colorado market, resuming enrollment growth will drive better labor utilization in our centers and help rebalance our mix of new and tenured participants, which should improve participant expense PMPMs. In closing, the team's collective dedication to our participants and hard work through this last chapter, along with numerous investments in new processes, is beginning to unlock the full potential of the organization. I greatly appreciate their tireless efforts and continued commitment and the ongoing support of our valued government partners.

Speaker 2

We look forward to continuing to demonstrate incremental improvement quarter over quarter in each of our focus areas and are seeking additional catalyst to deliver breakthrough impact and value to the organization over time. I know I speak for the entire organization that we are thrilled to be returning to our core mission of expanding pace to the many deserving underserved seniors across the country. Now, I will turn it over to Barb.

Speaker 3

Thank you, Patrick, and good afternoon, everyone. Today, I will provide some highlights from our Q3 fiscal year 2023 performance and some insights into the trends we are seeing through the end of the fiscal year. As with our previous earnings calls, I will refer to sequential comparisons relative to the Q2 in order to provide a more meaningful picture of our performance. At the end of the quarter, we served approximately 6,310 participants. Compared to the prior year, this represents an ending This decline of 7.1% and a 2.2% decline compared to the Q2 of fiscal year 2023.

Speaker 3

We reported approximately 19,060 member months for the 3rd quarter, a 7.6% decrease over the prior year and a decrease of 2.1% over the Q2 of fiscal 2023. The enrollment freeze in Colorado had the greatest impact on member months and census compared to the Q3 of fiscal 2022 and sequentially. However, we are pleased that we are now ramping up

Speaker 4

Thank you, Craig.

Speaker 3

Thank you, Craig. Thank you, Craig. Thank you, Craig. Thank you, Craig. Good morning, everyone.

Speaker 3

The timing of our Colorado sanction release in late January, coupled with the typical enrollment processing timeline of 30 to 60 days, as well as the enrollment cycle for new participants starting at the beginning of each month, translate into limited enrollment during the quarter. However, we are steadily gaining momentum as the process continues to mature and we anticipate returning to a more normalized growth run rate in the next few quarters. We also expect Sacramento to follow a similar timeline with respect to the ramp up of new participant enrollment as we reengage with the local community and connect with potential participants. Additionally, during the quarter, we consolidated our Germantown center in Pennsylvania and moved existing participants and staff to our Allegheny and Henry Avenue Centers. The move, which included prior approval from CMS and the state, as well as participants and employee input transitioned approximately 170 participants to newer larger centers with additional amenities less than 5 miles away.

Speaker 3

As a result, total center count has decreased from 2018 to 2017. Total revenue decreased by 2.7% to $172,500,000 compared to the Q3 of fiscal year 2022, principally due to the sanctions, though slightly offset by the ramp up of new enrollments in Colorado. The decrease was also partially offset by the annual increase in Medicaid and Medicare rates, which are net of the full reinstatement of sequestration in July 2022. Additionally, our risk scores increased quarter over quarter by 9 point Compared to the Q2, revenue increased 3%, primarily as a result of an increase in Medicare rates. This increase was partially offset by lower member months associated with sanctions despite the ramp up of new enrollments in Colorado.

Speaker 3

We incurred $89,800,000 of external provider costs during the quarter, a 13% decrease compared to the prior year. The decrease was driven by lower member months, coupled with a 5.9% decrease in cost per participant. The cost per participant decrease was primarily due to lower inpatient cost per admit as a result of the omicron spike in the prior year and lower short stay skilled nursing utilization, as Patrick referenced in his prepared remarks. The decrease is partially offset by an increase in assisted living and permanent nursing facility utilization as well as unit cost. Sequentially, External provider costs decreased by 4%, primarily as a result of lower census and lower per member per month pharmacy expense due to higher than anticipated rebates, partially offset by an increase in inpatient utilization and cost per admit, which is typically elevated during the winter months as a result of seasonality.

Speaker 3

Cost of care, excluding depreciation and amortization of $53,900,000 was 17% higher compared to the prior year. Similar to our experience last quarter, The primary cost drivers include the following items. 1, salaries, wages and benefits, which accounts for approximately 80% of the total variance, increased due to higher headcount as a result of filling key vacancies, Higher wage rates and increased labor costs associated with ongoing audit remediation and compliance efforts. 2, 3rd party audit and compliance support as we work through the audits and proactively performed self audits in our non sanctioned markets. 3, fleet and contract transportation, driven by higher average daily attendance in our centers, an increase in external appointments and higher fuel costs and 4, increased building maintenance and security costs associated with growth in average daily attendance.

Speaker 3

Cost of care increased 5% over the Q2 of fiscal 2023, primarily due to increased wage rates and headcount, coupled with an increase in building maintenance. Center level contribution margin, which we define as total revenue less external provider costs and cost of care, excluding depreciation and amortization, was $28,800,000 for the 3rd quarter compared to $28,000,000 in the prior year and $22,600,000 in the Q2 of fiscal 2023. As a percentage of revenue, Center level contribution margin for the quarter was 16.7%, representing a 90 basis point improvement over the prior year and a 320 basis point improvement over the prior quarter. Sales and marketing expense was $5,300,000 an $800,000 decrease compared to the prior year. The decrease was mainly due to lower sales headcount as a result of the sanctions, partially offset by one time costs related to organizational realignment completed in the Q3 of 2022.

Speaker 3

Compared to the Q2 of fiscal year 2023, sales and marketing expense increased by $1,500,000 primarily due to increased marketing spend and sales headcount following the Colorado sanctioned lift and the addition of traditional media in all non sanctioned markets. Corporate, general and administrative expense was $27,600,000 a $3,000,000 increase compared to the prior year. This was primarily due to an increase in headcount to support compliance and bolster organizational capabilities, an increase in 3rd party legal spend and an increase in software license and maintenance expenses, including EPIC. These costs were partially offset by a reduction in bad debt expense and lower consulting expense associated with laying the groundwork for strengthening organizational capabilities. Sequentially, Corporate, general and administrative expense decreased $1,200,000 due to lower third party legal expense, Reduction in contract services associated with EPIC implementation in our centers in the East region, continued tapering of certain third party These decreases were partially offset by an increase in headcount and employee related costs and an increase in software license and maintenance expenses.

Speaker 3

Net loss was $7,300,000 compared to net loss of $3,200,000 in the Q3 of fiscal 2022. We reported a net loss per share for the fiscal Q3 of $0.05 on both the basic and diluted basis. Our weighted average share count was 135,601,327 shares for the Q3 on both a basic and fully diluted basis. Adjusted EBITDA, which we calculate by adding interest, taxes, Depreciation and amortization, one time adjustments for transaction and offering related costs and other non recurring or exceptional costs Net income was $3,800,000 compared to $1,900,000 in the Q3 of fiscal year 2022 and negative $2,000,000 in the Q2 of fiscal year 2023. Our adjusted EBITDA margin was 2.2% for the 3rd quarter compared to 1.1% for the Q3 of fiscal year 2022 and negative 1.2% for the Q2 of fiscal year 20 23.

Speaker 3

The sequential quarter over quarter improvement in adjusted EBITDA and adjusted EBITDA margin It's primarily a function of increased Medicare capitation rate, improvement in external provider cost per member per month resulting from pharmacy rebates and lower G and A, partially offset by increased cost of care and increased sales and marketing. We do not add back any losses incurred in connection with our de novo centers in the calculation of adjusted EBITDA. De novo center losses, which we define as net losses related to preopening and start up ramp due to the 1st 24 months of de novo operations were approximately $880,000 for the 3rd quarter, primarily related to centers in Florida. Turning to our balance sheet. We ended the quarter with $121,700,000 in Cash and cash equivalents, plus $45,800,000 in short term investments.

Speaker 3

We had $89,100,000 For the Q3, we recorded cash flow from operations of $29,100,000 inclusive of $26,000,000 of deferred revenue and we had $4,700,000 of capital expenditures. As Patrick indicated, in this Quarter, we benefited from certain one time or timing related tailwinds, which cannot be extrapolated for the remainder of fiscal 2023 or into fiscal 2024. Over the remainder of the fiscal year and into the next fiscal year, trends will evolve related to enrollment growth, post sanctioned cost structure and the impact of CBI. With that said, I will provide some additional visibility around the following trends we are seeing. Regarding Sensus, while our focus remains on ramping up our enrollment efforts in Colorado and Sacramento, I want to briefly provide some additional detail on the impact of Medicaid redetermination as a result of the end of the public health emergency.

Speaker 3

The nature of our population and the complexity of the Medicaid services our participants receive results in a comprehensive financial qualification as compared to the more traditional Medicaid only population. Additionally, We completed annual Medicaid redetermination throughout the public health emergency with a dedicated team to support these efforts. Our process enables us to provide a high degree of service to participants to monitor eligibility, assist with the redetermination process, address potential issues with eligibility in real time and track future renewal dates, which we believe will result in minimal pre COVID levels of financial disenrollments. Regarding revenue, as we said last quarter, Effective January 1, we experienced a low double digit Medicare rate increase associated with an annual increase in county rates, coupled with an increase in risk scores. This positive outcome was tempered by a low single digit Medicaid rate decrease from the in California, resulting in a net mid single digit rate increase in the aggregate.

Speaker 3

To appropriately optimize our opportunity to be accurately compensated for the full risk profile of our participants, We are building out our internal competencies around revenue participants and around the rate setting process to more actively engage with our regulators. Most of our states, including Colorado, are on a July 1 fiscal year, and we plan to utilize These augmented capabilities during the rate setting cycle currently in progress. Finally, some thoughts on cost of care, external provider costs and overall center level margins. In the midterm, we continue to believe that we can obtain margins similar to what we experienced before the sanctions. Although the composition of our central level costs may look slightly different.

Speaker 3

The investments that we have made, particularly in staff related costs, have elevated our cost of care expense compared to historical levels, but we are driving value through other revenue and cost focus areas such as our payer initiatives and CVIs to bend the curve and deliver margin over time. Though it will take multiple quarters to return to more robust margins, our focus remains on the key drivers, specifically Accelerating census growth, which also serves to rebalance the participant risk pool as well as to unlock staffing capacity Optimizing revenue per participant through diligence on the accuracy of risk scores and executing on clinical value initiatives to improve participant care and reduce unnecessary costs, all of which we expect will drive a meaningful improvement in our margin profile. In closing, we are excited to be turning a page as we begin to focus on growth and expansion once again. We remain extremely proud of the hard work and accomplishments that have brought us to this point, and we look forward to expanding access to PACE in the future to the many seniors who could benefit from the program. Operator, that concludes our prepared remarks.

Speaker 3

Please open the call for questions.

Operator

And thank you. And our first question comes from Lisa Gill from JPMorgan. Your line is now open.

Speaker 5

Thanks very much and thanks for taking the question. Congratulations on getting everything back up online. Bart, let me just first start with you've given us a lot of information, but really not quantifying anything. I'm just curious as to when you think you'll be in a position to maybe Give us some incremental numbers and when you'll bring back guidance would be my first kind of overarching question. And then secondly, Maybe if you can just also help us to think about, the speed at which you'll be able to backfill your capacity in your center, like how quickly can you start to ramp back up again?

Speaker 2

Hey, Lisa, it's Patrick. Let me just kind of jump in on the guidance question and then I'll hand it off to Barb to fill in anything I missed. Clearly, it's our intention to provide guidance on a go forward basis. But I think the question is, we're not Ready today to say exactly when that will be. We do believe it's appropriate Take a bit of a conservative posture on the timing for that.

Speaker 2

There's sort of a few reasons that I think we hit the script, but just sort of Come to mind for 1, it's still a pretty dynamic business as we just exit the sanctions and begin to grow again In our largest market, which has really had a pretty significant impact on the company. And then there's still a number of drivers that we just like a bit more Clarity on before providing guidance. I think one, which we touched on is we're making great progress in Florida, but it's still The question is exactly when is Florida going to start generating revenue, and I think that's something we want to have a better read on. Barb mentioned Our participant mix and there's still a question just how quickly is that risk pool going to rebalance and normalize as a result of the growth. And so we're trying to get as much of a read on that as quickly as we can.

Speaker 2

And Then we talk about the staffing ratios in Colorado. It's a big market. There's a lot of people. And The growth rate in Colorado following a year of not growing can have real impact on those ratios. We have to understand that And we also I also mentioned I think in my prepared remarks, just this notion of the post monitoring oversight by the regulators continues to be pretty resource intensive.

Speaker 2

And so we're going to work hard over the next Few months to dial all these things in, but I don't think we're ready to say today exactly what date guidance will be reinstituted, but We're very committed to getting there as quickly as possible. Barbie, anything you'd add? No. And maybe her second question?

Speaker 3

Yes. And yes, glad to answer any other specific questions, Lisa. That was helpful.

Speaker 5

And now just the second one was just really around sort of the ramp. Now that Sacramento is back online, how quickly can you start to get New patients into your facilities?

Speaker 2

Yes, good question. So, the sanctions were lifted in Colorado, I think it was January 23. It took us a bit of time to ramp up the enrollment process. Our March enrollment was, I'll say, good given the time that we had, but it was limited as you if you compare that to sort of historical run rates. But In April May, we've had nice momentum.

Speaker 2

So I think we're tracking well with our internal targets and we've got A solid pipeline of prospects who are interested in joining PACE. I think we're probably seeing a few more that need to get their Medicaid coverage, which can take 60, 90 days, but that's not everyone in the pipeline. So we still have we definitely have some folks that are ready to enroll now. I expect that we're going to get back to our historical run rate in Colorado in the Q1 Of the new fiscal year, we're certainly challenging ourselves to pull that forward and improve productivity in every market. But I think that's and if I sort of zoom out and think about the full business, I would say, Excluding de novos, we expect to be back at historical net monthly enrollment levels In the Q1 of 2024 of our fiscal year, we're certainly challenging ourselves to do it faster.

Speaker 2

But Right now that feels like the right trajectory to get back to those historical levels.

Speaker 5

Okay, great. Thanks for the comments. And

Operator

thank And our next question comes from Matt Larew from William Blair.

Speaker 4

Hi, this is actually Madeleine on for Matt. I was just wondering, obviously, small sample size right now, but have you Dean, anything you can say about patient acuity trends in the population that you're enrolling in Colorado so far, or as like risk score trends there?

Speaker 2

I think it's a bit too early for that. We're just a couple of months in here and it takes a little time for the Participant profile and the claims history to build, so it is just a little early to answer that.

Speaker 4

Got it. And just thinking about the enrollment process in general, and I think you mentioned that you're sort of learning to exercise that muscle again. Anything that you've learned from the Colorado process that you think would make Sacramento more smooth or make it easier to start on adding new patients in Sacramento?

Speaker 2

I think one of the things that we focused on a lot is Really spending time to build our referral engagement channels. So we have a variety of community based organizations That we work with everything from sort of benefits counseling to faith based organization to food pantries, Foster care, housing alternatives, I mean, the list goes on. I think we did a really nice job of building A game plan in Colorado for each of those channels and we've gotten a jump start on that in Sacramento. So I think Just getting a great view of the landscape is really important. And I also think that Sacramento is just one center.

Speaker 2

So it's a lot less complex to sort of ramp up than the whole our largest market has been in Colorado. So I think we got our first enrollment already in Sacramento. So I think we're feeling good About the ramp up there and we think it will kind of follow the shape of Colorado in terms of build out.

Speaker 4

Great. Thank you. And then just one more for me. Thinking about the Florida Centers, I think you mentioned Last quarter that you were waiting on some licensure like adult daycare license and things like that. Is that still sort of what's holding up the process?

Speaker 4

Or can you talk a little bit about what more there is to do in Florida from a regulatory standpoint?

Speaker 2

Sure, sure. Well, first thing that I would say is we're very pleased with the progress. We've had great engagement with the state. I think we're sort of blessed to have them To have the state so interested in us entering the market as a PACE provider, we resumed as soon as the sanctions were lifted In Colorado, we resumed the application process. We're pleased with the adult daycare application.

Speaker 2

It's So that's what we're executing on right now is the adult daycare application. And then there's the state readiness review and a CMS review and then there's the three way agreement. So overall, I think we're tracking nicely to get this done before the end of the calendar year And we're going to do everything we can that's in our control to pull that forward even earlier in the year if possible. So couldn't be more excited about Florida.

Speaker 4

Great. Thank you so much. Thank you for taking my questions.

Speaker 2

You bet.

Operator

And thank you. And bear with me one moment please. And our next question comes from Jamie Purce from Goldman Sachs. Your line is now open. Hi, this is Najeeb on for Jamie Purce.

Operator

Thanks for taking my question. So I I was just wondering about external provider costs. I mean, they were down this quarter. And I was just wondering if Where do you expect it to trend going forward past this quarter

Speaker 1

in terms of as a percentage?

Speaker 3

Yes, sure. So, hi, it's Barb. I'll take that question. So the you're right, the trend is down this quarter. We did mention that in large part that was due to a pharmacy rebate that we received during the quarter.

Speaker 3

So about 2 thirds of that decrease relates To that, but there is definitely we are seeing some improvement, as it relates to some of our clinical value initiatives and other things we're focusing on. I think both Patrick and I in our prepared remarks, for example, mentioned some efforts related to the short stay skilled nursing facility That we're seeing some nice trends. So embedded in that decrease are some nice trends related to the medical costs. But for this quarter in particular that was The bulk of it, 2 thirds of it was related to the pharmacy rebate.

Operator

And I am showing no further questions. I would now like to turn the call back over to Patrick Blair, President and CEO for closing remarks.

Speaker 2

Well, thank you very much. I appreciate everyone who joined the call. We continue to believe that the company is on the right track, and we're excited about our Future and excited about closing one chapter and beginning a new chapter, and we look forward to the discussion on our incremental progress in another few months. So thank you for your time today.

Operator

This concludes today's conference call. Thank you for participating. You may now disconnect.

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Earnings Conference Call
InnovAge Q3 2023
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