TSE:LB Laurentian Bank of Canada Q2 2023 Earnings Report C$26.72 -0.18 (-0.67%) As of 04/25/2025 04:00 PM Eastern Earnings HistoryForecast Laurentian Bank of Canada EPS ResultsActual EPSC$1.16Consensus EPS C$1.14Beat/MissBeat by +C$0.02One Year Ago EPSN/ALaurentian Bank of Canada Revenue ResultsActual Revenue$257.17 millionExpected Revenue$261.70 millionBeat/MissMissed by -$4.53 millionYoY Revenue GrowthN/ALaurentian Bank of Canada Announcement DetailsQuarterQ2 2023Date6/1/2023TimeN/AConference Call DateThursday, June 1, 2023Conference Call Time9:00AM ETConference Call ResourcesConference Call AudioConference Call TranscriptSlide DeckInterim ReportEarnings HistoryCompany ProfileSlide DeckFull Screen Slide DeckPowered by Laurentian Bank of Canada Q2 2023 Earnings Call TranscriptProvided by QuartrJune 1, 2023 ShareLink copied to clipboard.There are 11 speakers on the call. Operator00:00:00Welcome to the Laurentian Bank Quarterly Financial Results Call. Please note that this call is being recorded. I now would like to turn the meeting over to Andrew Cernenke, Vice President, Investor Relations. Please go ahead, Andrew. Speaker 100:00:14Good morning and thank you for joining us. Today's opening remarks will be delivered by Ronny Llewellyn, President and CEO and the review of the Q2 financial results will be presented by Ivan Tuchamp, Executive Vice President and Chief Financial Officer, after which we will invite questions from the phone. Also joining us for the question period our several members of the bank's executive leadership team. Liam Mason, Chief Risk Officer Edek Provov, Head of Commercial Banking Karim Abbiral Teslik, Head of Personal Banking and Kelsey Gunderson, Head of Capital Markets. All documents pertaining to the quarter I'd like to remind you that during this conference call, forward looking statements may be made, And it is possible that actual results may differ materially from those projected in such statements. Speaker 100:01:04For the complete cautionary note regarding forward looking statements, Please refer to our press release or to slide 2 of the presentation. I would also like to remind listeners that the bank assesses its performance on a reported and adjusted basis and consider both to be useful in assessing underlying business performance. Rania and Ivan will be referring to adjusted results in their remarks Mr. Silke, unless otherwise noted as reported. I'll now turn the call over to Rania. Speaker 200:01:33Thank you, Andrew, and thank you all for joining us today. I'm extremely pleased with our results this quarter and the progress we have made in achieving key milestones on our digital journey. We've also continued our focus on optimizing our funding structure, ending the quarter with very strong liquidity and capital positions. On behalf of the entire management team, We would like to thank the Laurentian Bank team for their efforts. Our employees continue to remain agile and pull together as one winning team to execute on our plan, proving that size really is our advantage. Speaker 200:02:12Given the continued macroeconomic uncertainty, coupled with the In the context of the recent turmoil in the U. S. Banking sector, there are 3 key topical subjects that I would like to address upfront as it relates to liquidity management, funding and commercial real estate. First, The issues in the financial services sector in the U. S. Speaker 200:02:35Put a particular focus on the liquidity management of banks. It's important to note that our bank's liquidity portfolio has no negative mark to market exposure. We do not take interest rate risk and we hedge as appropriate. 2nd, funding. Given our commitment to maintaining a strong balance sheet, we have been focused on optimizing our funding structure to be diversified, CFO. Speaker 200:03:06This includes issuing cost efficient long term securitizations and growing personal deposits, CFO, of which more than 85% are insured. We ended the quarter with an average weekly liquidity coverage ratio or LCR of about 200%, materially above the big stakes average. 3rd, commercial real estate. The majority of our portfolio is multi residential, which remains strong due to the structural housing shortage in Canada and increased immigration levels. Our exposure to the office sector is around 3% of our commercial portfolio and is well diversified. Speaker 200:03:48We remain comfortable with our entire portfolio Because of our prudent approach to lending, low loan to value ratios and relatively low level of historical loan losses. Turning now to our financial results. Top line revenue for the quarter was 257 $1,000,000 relatively consistent with last quarter last year. On a quarter over quarter basis, EPS was up 1% And our ROE was up 30 basis points to 8.1%. CCLs this quarter were 18 basis points, We remain adequately provisioned, having prudently built reserves over the past few quarters. Speaker 200:04:36Our NIM was up 3 basis points on the back of improving spreads our commercial loan portfolio and in line with our previous guidance. We continue to invest in our business to improve the customer experience, Including the launch of our digital account opening solution and the work to begin the migration of existing Visa customers to our new platform. CFO. As a result, our efficiency ratio was 69.7% and relatively in line with last quarter. I am pleased to share that our capital position is solid with a CET1 ratio of 9.3% Citi that is up 20 basis points on a sequential basis as a result of internal capital generation. Speaker 200:05:21The revised Basel III reforms that came into effect as of February 1 had a nonmaterial benefit on our capital this quarter. We remain confident in our ability to continue delivering good results, execute against our plan and drive meaningful value for our shareholders the current macroeconomic environment. For fiscal 2023, we identified 3 priority areas to stimulate growth. 1st, deliver excellent customer service 2nd, deposits and optimizing our funding structure CFO. And 3rd, drive efficiencies through simplification. Speaker 200:06:03I will now cover key achievements under each priority, beginning with customer experience. As we said last quarter, we will continue our focus on delivering excellent customer service and removing pain points by leveraging data from our Net Promoter Score our NPS program. This concentrated effort is helping us gain a deeper understanding of what drives customer satisfaction the operator to discuss our financial results and the satisfaction allowing us to implement targeted actions. Following the results in Commercial Banking's NPS that we spoke about last quarter, We are sharing best practices across the organization and have seen significant improvement in Personal Banking. A few highlights include a 9 point increase in private banking, a 7 point increase in brand scores and a 100% increase in the score of our loyalty team. Speaker 200:06:55We have been consistently taking actions to drive these results. Last year, we addressed the top 5 digital pain points as identified by our customers. And this year, we included NPS metrics in all personal banking scorecards. To provide a consistent brand experience for our customers, We also continue to enhance our public website by improving usability and refreshing the look and feel. I am pleased to report that as of today, more than 2 thirds of our external facing public website has now been updated. Speaker 200:07:30As many of you may be aware, in 2019, our branches moved to a cashless advice only model. However, The majority of our branches are still large enough to accommodate teller lines and cash vaults. We are now taking the opportunity to move these branches into smaller and more convenient locations when current leases expire. In addition to generating increased efficiencies, We are also able to update the designs and refresh the branding to improve the customer experience and employee engagement. The second priority we identified this year was a focus on deposits and optimizing our funding structure. Speaker 200:08:12We are committed to maintaining a diverse, stable and strong balance sheet that supports loan growth. I'm particularly excited that on April 25, We officially launched our digital account opening solution to the public, allowing us to grow deposits by deepening our relationships current customers and acquiring additional customers outside of our branch footprint across Canada. This solution was developed through a strategic partnership with Third Street, which illustrated how we can make size our advantage and get to market more quickly. For the first phase of the launch, we are offering a high interest savings account and a variety of checking accounts to meet the everyday banking needs for a wide range of customers. To date, roughly 2 thirds of accounts opened are new to bank customers. Speaker 200:09:04In relation to this strategic priority, I would also note retail deposit growth of more than 1% this quarter and an issuance of $800,000,000 in cost efficient long term securitization debt. In line with our strategy, On a year over year basis, we have been consistently growing deposits at a rate that is relatively in line with loan growth. Our 3rd priority is to drive efficiencies through simplification. We remain committed to reducing our efficiency ratio CFO over the medium term by further streamlining our internal processes and operations. In line with this priority and our strategic objectives to our specializations, coupled with the macroeconomic climate, we announced today that we have decided to right size our Capital Markets franchise. Speaker 200:09:56This is in line with our commitment to operate a focused and aligned offering in key businesses where we can win, you, such as fixed income and FX, where we have significant alignment and cross sell opportunities with the rest of the bank. I've spoken before about opportunities to reduce costs and improve efficiencies. This quarter, two initiatives that I would like to briefly highlight questions that lead to about $1,000,000 in annual savings were a reevaluation and reduction of our enterprise wide printing needs and improved training and onboarding processes and operations, leading to increased productivity levels. Culture and ESG also remain a significant priority, and I would like to provide a few highlights. This quarter, we launched our 2nd annual ESG report, which outlines the progress we have made so far on our ESG journey. Speaker 200:10:53As part of our commitment to support our customers on their ESG journeys, we recently announced a collaboration with Quebec Nete plus Latif, helping Quebec based small and medium sized businesses get ready to thrive in a low carbon and sustainable economy. As part of our Giving Beyond numbers corporate giving strategy, we announced a $100,000 donation to Windmill Micro Lending, a Canadian national charity offering affordable loans to skilled immigrants and refugees in Quebec. As we have always said, our culture is our driving force and our employees are the biggest stakeholders in our success. I would like to once again thank them for their collective efforts over the past quarter. Their focus, drive and belief in our strategy Yvonne. Speaker 200:11:44Thank you, Ronnyat, and good morning everyone. I will now turn the call over to Yvonne. Speaker 300:11:53I would like to begin by turning to Slide 13, which highlights the bank's financial performance for the 2nd quarter. Total revenue in the Q2 was $257,000,000 relatively in line with last year and on a sequential basis. Higher net interest income year over year was offset by lower contribution from financial markets related revenue, Which was impacted by sustained unfavorable financial market conditions. On a reported basis, net income in the Adjusting items for the quarter amounted to $2,400,000 or $0.05 per share and are related to the amortization of acquisition related intangible assets. Details of these items are shown on Slide 29. Speaker 300:12:45The remainder of my comments will be on an adjusted basis. EPS of $1.16 was up slightly quarter over quarter on net income of $51,700,000 ROE was up 30 basis points sequentially to 8.1%. As guided to at the end of Q1, The financial market and continued investments in key strategic priorities. We are also pleased to announce a $0.01 increase to the bank's dividend 0.47 dollars per common share. As mentioned by Raja, in line with our strategic priority Focused on our specialization and to drive efficiencies through simplification, we've decided to right size our Capital Markets franchise. Speaker 300:13:39As a result, we expect about $5,000,000 of annual savings and the 3rd quarter will include an approximate $6,000,000 restructuring charge. Slide 14 shows net interest income up by $4,100,000 or 2% year over year, Mainly due to higher interest income stemming from commercial loans, partly offset by higher funding costs lower mortgage prepayment penalty. On a sequential basis, the decrease of $2,900,000 mainly reflects the negative impact of 3 fewer days in the Q2. Net interest margin was up 3 basis points to 1.80%. This is the result of an improved business mix, partly offset by higher funding costs. Speaker 300:14:31Slide 15 highlights our diversified sources of funding and the bank's liquidity position. For the past few quarters, we've spoken about managing our liquidity hard due to macroeconomic uncertainty. In Q2, Our weekly average liquidity coverage ratio or LCR was about 200%, up 30 basis point compared to Q1 and 60 basis points compared to last year. It's significantly higher than regulatory and internal limits as well as the Big 6 Bank average. Year over year, we've seen total deposit growth of $1,300,000,000 or 5%, Relatively in line with our asset growth and our strategic objective to grow deposits and loans in line on a relative basis. Speaker 300:15:19Personal deposits were up $2,200,000,000 or 11% in the same period, including a sequential 1 point $4,000,000,000 increased during Q1 from partnership and retail term deposits. In addition to further strengthen our funding structure this quarter. We issued $800,000,000 in new cost efficient long term debt related to securitization activities. Given these inflows and the already high level of liquidity at the beginning of the quarter. We took actions throughout the quarter to reduce shorter term and or more costly deposits, Including deposits from advisors and brokers as well as certain municipal sector deposits. Speaker 300:16:08This led to a 4% reduction in deposits on a sequential basis. Out of an abundance of caution following the U. S. Banking system turmoil, We further increased our LCR position in the second half of the quarter and this metric was also about 200% throughout the month of May. In addition to strengthening our funding structure, our actions are also expected to improve NIM by about 1 basis points for future quarters, all of the things being equal. Speaker 300:16:39It's also worth noting that we increased our core resale deposits by 1% during the quarter And by 5% since the beginning of the year and that more than 85% of our personal deposits are insured. We expect our deposit mix to further improve with the recent launch of our digital account opening solution. Also noteworthy is that given our hedging strategy, the fair value of our liquidity portfolio is aligned with its cost, thereby eliminating any negative mark to market exposure. Slide 16 presents other income, Which decreased by 8% compared to last year because of unfavorable market conditions impacting financial markets related revenue, Including fees and securities brokerage commissions, income from mutual funds, income from financial instruments. On a sequential basis, other income was unchanged. Speaker 300:17:40As stated in our previous guidance, Slide 17 shows non interest expenses up by 6% compared to last year due to salary increases and talent acquisition to invest in strategic priority, improve the customer experience and support growth. On a sequential basis, non interest expenses were slightly lower, Mostly due to 3 fewer days in the quarter and seasonally lower vacation accruals. Turning to Slide 18, Our CET1 ratio was up 20 basis points to 9.3%, including a nonmaterial benefit from the recent Basel III reports. Continue to manage our capital to support business growth and expect to manage our CC1 capital ratio above 9% for the remainder of the year. Slide 19 highlights our commercial loan portfolio, which was up by 1 point $9,000,000,000 or 11% year over year. Speaker 300:18:42Portfolio was up $250,000,000 or 1% quarter over quarter, Mostly due to contributions from our inventory financing specialization. Similar to last quarter, We are providing additional details on our commercial real estate portfolio on Slide 20. Majority of our portfolio is multi residential housing, Where demand remains resilient due to high immigration levels in Canada. Our office portfolio is around 3% of our commercial portfolio and consists of Class A or B assets With an LTV of 62% and financial records to strong and experienced sponsors. The majority of our of the portfolio is multi stelanted properties, which limited exposure in single stelanted buildings. Speaker 300:19:37Slide 21 provides details of our inventory financing portfolio, where key performance indicators such as the age of inventories We've seen the credit line utilization rate come back in line to pre COVID levels, Currently standing at 58%. Beginning in April and for the majority of Q3, we expect to see a normal seasonal portfolio reduction In line with pre pandemic utilization rates and behavior. The normal pattern suggests that utilization rates should be lower in Q3 When dealers sales to customers are high. Dealers then begin restocking in Q4 NQ1, which increases utilization rate once again. Given the current economic environment, we are monitoring the portfolio closely And it continues to perform well. Speaker 300:20:33Slide 22 presents the bank's residential mortgage portfolio. Residential mortgage loans were up 5% year over year and 1% on a sequential basis. We maintain prudent underwriting standards Our confidence in the quality of our portfolio as evidenced by the high proportion of insured mortgages at 58% a low LTV of 51% of the uninsured portfolio portion. It is also worth noting that More than 80% of our residential mortgage portfolio is fixed rate, of which more than 75% will mature in 2025 or later. Allowances for credit losses on Slide 23 totaled $211,600,000 up $14,700,000 compared to last year and up $8,100,000 sequentially, Mostly as a result of higher provisions on commercial loans related to volume growth and the macroeconomic uncertainty. Speaker 300:21:36Turning to Slide 24, the provisions for credit losses was $16,200,000 an increase of 3 point 2 from a year ago, mainly as a result of higher provisions on impaired loans in the commercial loan portfolio, Partly offset by releases of provisions on performing personal loans. Work PCLs were slightly higher compared to last quarter, Mostly for the same reasons. Slide 25 provides an overview of impaired loans. On a year over year basis, growth in parent loans decreased by $4,000,000 and were up $13,500,000 sequentially. Continue to manage our risk with a prudent and disciplined approach and remain adequately provisioned. Speaker 300:22:26Alf Korr will provide detailed guidance for the remainder of 2023, and I would like to note a few key points. The bank's NIM is contingent on interest rate stability and improved funding spreads. Other income from Capital Markets Business is expected to remain soft until unfavorable financial market conditions improve, which will hinge on the macroeconomic environment. Ensures are expected to remain elevated due to our ongoing strategic investments, Including the cost associated with running 2 credit card platforms as we gradually transition current Visa customers to the new brand platform. We expect loan growth to remain tempered as macroeconomic conditions impact business and consumer spending. Speaker 300:23:14As mentioned before, Q3 is expected to have a normal inventory financing seasonal reduction as dealer sales are high in the summer season. Overall loan growth for the year is expected to be in the low single digits as previously guided. We target to remain above 9% CET1 capital ratio for the remainder of the year. As a reminder, NRCM interest payment is due next quarter, which has an impact of approximately $0.06 on our EPS. Speaker 400:24:04To Operator00:24:13to and your first question will be from Meny Grauman at Scotiabank. Please go ahead. Speaker 500:24:20Hi, good morning. First question is on the LCR averaging around 200%. And I'm just wondering, are you targeting to keep it at that level for the remainder of the year? Speaker 300:24:33Yes. Thank you for your question, Meny. This is Ivan. So we mentioned that we're at about 20%. We mentioned that last year we were 60 bps lower, Which is a more normal level as you can see with other banks as well. Speaker 300:24:46So we will over time go back to more normal levels. But considering the current environment and what's been happening with regional banks in the U. S, we just acted prudently And we will probably manage them, but for this time, we're happy with level we have in the current company. Speaker 500:25:05Thanks for that. And then if I can ask on the margin, it was really good to see margin expansion this quarter. I think The Street was expecting it to come a little bit later and my impression was that management was as well. So I'm wondering Is that the case? And so if that's the case, what happened in the quarter that you didn't expect that helped drive the margin higher sequentially. Speaker 300:25:34In fact, if I it explains the NIM this quarter, it really came from a few So the first thing is the business mix helped. So we've been growing commercial and commercial has Better NIM than the personal asset. So there's definitely an impact from this. We also mentioned that as rate We would get the benefit gradual benefit and we start to see some of that despite the fact rates have not fully And this offset additional funding cost because spreads in the market, especially in Q2 have been impacted with the U. S. Speaker 300:26:12By the U. S. Turmoil. So going forward, I would expect to continue seeing a small benefit If rates fully stabilize, but as you know, currently, we expect the rate increase in Canada and slightly in the U. S. Speaker 300:26:27So it's going to be gradual for the next few quarters again. So that's probably what I can provide you at this point. Speaker 500:26:36And then just in terms of business mix, on the commercial side, one of your peers definitely took a more in terms of their outlook for loan growth and highlighting some of the risks out there. I was hoping you could speak to that and just your perspective On the commercial loan environment in Canada, do you see risks rising? And so what's your response to that risk outlook. Speaker 300:27:07Yes. Generally, Meny, I can start by We've been guiding you for the last few quarters that we were seeing a growth in the low single digits for the bank. So I would say we saw the environment and we just acted prudently in the environment. So that's what we've been doing. But at this point, I'll Liam from a credit perspective what we've been seeing. Speaker 600:27:31Overall, Manny, thank you for the questions. Liam speaking. Overall, economic growth remains challenging with slower consumer and business spending. Central bank increases are still expected and depending on the path of inflation, we may see additional as Ivan indicated. That said, the housing sector and resale conditions Our stabilizing degree, retail conditions remain tight and housing supply is not meeting demand and that supports our core multi residential housing construction business. Speaker 600:28:05Overall, we continue to monitor the economic environment, but our expectations as Yvonne laid out our per single digit growth. And our disciplined lending practices An approach will serve us well. Speaker 500:28:23Thanks for that. That's it for me. Operator00:28:26Thank you. Next question will be from Paul Holden at CIBC. Please go ahead. Speaker 400:28:32Thank you. Good morning. Just one quick question on clarification for Yvonne. In terms of that NIM guidance of positive one basis points, how do I read that? Is that kind of per quarter through the back half of the year or is that kind of aggregate over the both the quarters? Speaker 300:28:50Just to make sure on your question, Paul. So I'll add a few details and you tell me if I answer your point. So What we mentioned is the what we've done with our funding strategy this quarter is going to benefit us. So we would expect All of the things being equal to get about when we benefit from this. So that's going to help NII and NIM. Speaker 300:29:13So the advantage this quarter is due to our issuance of long term debt and having a lot of deposits in Q1 from partnership and retail Allow us really to manage down the broker deposits more costly and shorter So the reshuffle of that funding will generate about 1 BIPA benefit, all other things being equal. That's what you were looking for, Paul? Speaker 400:29:41Okay. I understand. So that's the shift in deposit mix that's already taken place. And then So I guess my real question then would be, do you care to offer any kind of NIM guidance through the back CUS of 2023. Speaker 300:29:58Yes. That's a big question, Paul, because everybody is looking right now at What BOC is going to do or what the Fed is going to do in the U. S. And we mentioned that the benefits we would get in the NIM would come with Stability of rates. So it slowed down this quarter versus what we have seen in Q1, Q4 before. Speaker 300:30:18So if it continues to stabilize, we may see a small slight increase in the NIM. It's going to be Probably gradual based on what we hear from BOC or Fed at this point. I would probably expect it to be later in the year than in Q3. So that's one benefit. And also as the rates stabilize, we mentioned also contractually, we have some of our loans that will benefit from it. Speaker 300:30:44And we mentioned it would be gradual this year, but based on the feedback from central banks, I would expect more in the latter part of the year. Speaker 400:30:53Okay. My second question is, with respect to the real estate construction lending business Specifically, I mean, you covered off, I think, the other components of CRE well. But how are you viewing the risk construction lending specifically. I see it continues to be an area of growth. So my impression would be you don't see elevated risks necessarily, but It's become very topical given some recent events. Speaker 400:31:21So maybe you can walk us through your comfort level around risk and how you're mitigating risk in that particular portfolio. Speaker 600:31:29Sure, Paul. It's Liam. As Rania indicated in her remarks, The majority of our CRE is multi residential housing construction. Given the lack of supply in Canada. I think it's our recent statistics suggesting 2% vacancy and demand is way outstripping supply. Speaker 600:31:52There is a lot of demand for this. We focus on established Tier 1 and Tier 2 developers with good track records. There are pressures, as you mentioned, in the broader commercial real estate market, but our Construction portfolio remains very strong. We also approach things from a disciplined perspective with regard to LTV, And we've been adjusting our underwriting standards commensurate with conditions, additional views with regard to contingencies. Very happy with how the portfolio is behaving right now, given the developers we have. Speaker 600:32:29And we're also maintaining a disciplined approach With regard to our reserves, historic losses have been small, albeit forward looking conditions are worse, But we've got a solid reserve against that portfolio as well. So quite comfortable with how it stands right now. Speaker 400:32:47Okay. And so just to be clear on this development business or construction business, it is also mostly multifamily, not single individual homes. Speaker 600:32:59The majority is multi residential housing construction. We do have some development projects as well. Speaker 700:33:07Okay. Okay. Speaker 400:33:08That's good. And then one last question and to get Roni involved here. When I look at your KPIs on Slide 31, I see all green dots Apart from one, so of course, I got to ask on the one that's not Green Dot. The new bank account openings, that one's running a little bit behind target. I think obviously that's an important one for the bank and important for all banks currently given the cost of liquidity. Speaker 400:33:36Maybe talk to us a little bit about why it's behind target currently and the plan to get it back on target. Speaker 200:33:43Yes. Good morning, Paul, and thanks for the question. And yes, It's the only one on that slide, so I'll definitely comment on it. So listen, we did say, it was all on the speed by which we can launch our digital account opening program and platform. And what we decided last year was to do kind of a phased rollout to ensure the customer experience is excellent. Speaker 200:34:07And so we started with our employee base. And so there was a delay In terms of our digital public launch, which just happened in April, and we're extremely excited about the uptick, and that was with almost no marketing at all. So we're already starting to see interest in the market. And what's really interesting is that over 2 thirds of the account opening are coming customers to the bank and a large percentage of them too are outside of Quebec. And so it really serves and is very much aligned With what we said all along is that we'd like to deepen our existing customer relationships. Speaker 200:34:42We'd like to expand within Quebec, but we also want to And so I would say early days, but we are committed. It's a target that everybody has in their And so as a management team and as an employee base, we're all committed to attracting net new customers. It's early days, but positive results, that's why. Speaker 400:35:05Great. I'll leave it there. Thank you. Operator00:35:08Thank you. Next question will be from Lamar Prasad at Cormark. Please go ahead. Speaker 700:35:15Thanks. I want to start off on the tax rate. I just want to come to the lower tax rate over the past couple of quarters and the budget proposal to move the break for financial institutions on certain dividends received. How do you see your tax rate evolving should this receive, I guess, Royal Assent? Speaker 300:35:36Thank you, Lamar, and for your full year background for your info. The first, the tax rate is what, 16 point 3% this quarter, which is in line with the guidance we have provided. At this point for Q3, I would keep the same guidance in the same range. And your question is good because there's been a lot of noise about new list installations, including sales tax on card services or taxes In terms of dividend income for banks, I would say for those, we don't expect any material impact. The tax rate on card services, There is also what they call a retroactive potential impact, but we did provision for that. Speaker 300:36:18So if it happens, there would not be an impact for us. And for the changes on the dividends, we don't have that much dividend income instruments at the bank, so the impact should be material for us. Speaker 700:36:33Okay. Thank you. And then apologies there, Alexa was trying to answer your question. Just moving on to the capital markets here. Can you talk about how we should think about this restructuring? Speaker 700:36:49I know at Investor Day you guys talked about looking for better alignment with the commercial bank and a more focused kind of product offering. Should we think about this as a one and done restructuring or could there be more to come? Speaker 200:37:04Yes. So, Omar, I'll take your It's Ronia. So all along in line with our objective that we outlined at our Investor Day, it was really to always our commitment was to operate a focus an aligned offering in our key businesses with really a focus on our specializations and where we can win. And so fixed income and FX have been great businesses for us where we have significant alignment and cross sell opportunities along with some other sectors as well. And so given And they've been unfavorable for quite some time, right? Speaker 200:37:35So we made the decision to kind of right size. And so it's Citi. Very much in line with our strategic objectives. And so we're going to continue to kind of grow that business, but in alignment and with opportunities where we know we can win and that are fully aligned with the overall strategy of the bank. Speaker 700:37:56Okay. So should we think about this as potentially an ongoing issue? Is that the way I'm kind of reading through this? Like there could be more restructuring to come? Speaker 200:38:05The way I would say it is like any good operator, you're constantly reviewing all of your operations across the institution, right? So not in any one sector and so and you're constantly reevaluating. And listen, if markets turn and we need to add additional resources in our capital markets businesses and where we can win, We will be looking to reassess that. But we're constantly kind of reviewing how to optimize our operations and making sure that we operate in the businesses where we can win. Speaker 700:38:32Okay. Appreciate that. And then, this is going to be a tough one, but how should we think about maybe the way to phrase this is, How should we think about the earnings power of the Capital Markets business? Now I appreciate, Yvonne, there's a lot of headwinds in Capital Markets right now. So maybe that's the way I'm going to kind of phrase it like, does this reduce the earnings power of the Capital Markets franchise or are some of the benefits going to come through to kind of fill the gaps here? Speaker 700:39:04I don't know if I'm asking the right way, but hopefully, you kind of understand where I'm going now with this. Speaker 300:39:10Yes. Just to add a bit of color there. Our business is mostly fee business. That's where we evolved over the last few years. And what's been happening with the current environment, There's less activities in terms of issuances. Speaker 300:39:26So definitely, it's softer than it was a year ago. So that's why as You would expect the market will recover at one point. It's going to be more stable. There's going to be more activities. We should see some of that coming back in our favor in the upcoming quarters. Speaker 300:39:43The next one is a summer quarter, so we should not expect too much activity during the summer, but technically the market is going to recover And that should be an improvement of other income when it happens. Speaker 200:39:55And Lamar, it's Ronnya. Just to add, just to put it in perspective, the reduction is less than 10%. And so in line and it's really in line with similar actions that others in the market have taken over the last 12 months. Speaker 700:40:09Okay. That's helpful. And then maybe the final one for me. I want to come to this other income line card services revenue. There's a relatively sharp decline in that line item in other income. Speaker 700:40:20Is there like maybe talk to me about that Yvonne. Is there some element of seasonality or We should be thinking about in that line and kind of what drove the decline in Card Services revenue this quarter. Thanks. Speaker 300:40:31No. In fact, it's a good question. Card services revenues, you would see a seasonal impact, right? What's leading to Christmas, including Christmas, will add more transaction volume. So this quarter is probably one of the lowest you would see seasonally in the year. Speaker 300:40:46So most of it happened really. Speaker 700:40:51Okay. Appreciate that. Thanks again for the time guys and apologies for Alexa interjecting there. Speaker 300:40:56No problem. Speaker 200:40:57At least it wasn't chat GPT. Speaker 700:41:01Chris. Thanks. Operator00:41:02Thank you. Next question will be from Marcel MacLean at TD. Please go ahead. Speaker 700:41:08Okay. Thanks. I'm going to take on with that as Speaker 800:41:11commercial real estate outlook, try to ask it quite a different way. But to We're at a time where we're seeing some of your peers and people in the industry leaning away from growth there, Whereas you guys are Speaker 300:41:24still putting up growth. So going forward, are Speaker 800:41:26you guys seeing this as maybe an opportunity to try to take some market share Given the risk reward trade offs, is that something you view as attractive right now or what sort of the outlook going forward from here? Speaker 900:41:40Yes. Hi, Marcel. It's Eric. I'm going to take this one. Thank you for the question. Speaker 900:41:45Like right now, like the market has definitely Slow down, so there's still some good projects out there being started, mostly in the multi res sector, Just in terms of the demand out there, but like we're not changing our approach. We're keeping the same disciplined underwriting the processes we have in place, and we'll still be looking out for opportunity with our Tier 1s and Tier 2 developers out there. But don't expect us to go outside of our current practices. So we will keep current pace and make sure that the projects we onboard fit our current credit appetite. Speaker 800:42:32Okay. Thanks. And then just two quick ones on CRE. Is all the exposure Canadian? Or if not, do you have the split of U. Speaker 800:42:40S. And Canada? And also, do you have the staff for how much of what percentage of the book is in retail? Speaker 900:42:48Yes. Actually, all our assets are in Canada. And I would say that referring to Page 20 of our investor deck like we have about 3% of the book that is retail, so about 600,000,000 And again, small retail, suburb pipe that we feel good about with good key anchors And low LTV. So we're comfortable with the low metrics we have out there for those loans. Speaker 800:43:18Okay. Thanks for that. And then my other question was on expenses. You commented they were elevated, but really in the context of what we're seeing across the industry, They weren't that high and the largest difference I noticed was on comp expense. Just wondering if you could comment on that. Speaker 800:43:36Like headcount is up slightly year over year, but comp has Barely Moved. Just wondering what's driving that, if that's something that's sustainable or we might see an acceleration there as people compete for talent. Speaker 200:43:54Yes. So maybe I'll kick off this question. It's And so listen, at the end of the day, bottom line is we remain committed to our medium term target of managing our efficiency ratio to less than 60 5%. But obviously, similar to all industries, base salaries have been impacted by inflation, but we've managed it very prudently throughout the cycle. And inflation has also impacted vendor costs as well. Speaker 200:44:20And so I want to kind of put it in perspective. If you actually if you combine the impacted NIM pressure that we've had over the past year as well as the unfavorable financial market conditions. If you take our NIM And hold it steady as well as our other income. Our efficiency ratio would actually sit at 66% And that's despite us putting significant investments in our strategic investments, whether it's digital onboarding or digital visa. So We said all along in the last couple of years, cost discipline is definitely something that's in our culture And focusing on identifying operational efficiency, so we can kind of continue to drive that. Speaker 200:45:00So we're going to maintain that discipline on both discretionary spend as well as identifying continuing to identify efficiency plays that will help us deliver on that medium term target of less than 60 Speaker 800:45:15Okay. Appreciate that. And then on that 65%, the you highlighted the running 2 Visa platforms as one of the additional costs that will come out. Just wondering when that transition is expected to be complete and how much of an impact that really has on the overall number? Speaker 200:45:36Yes. So we publicly launched the Visa platform for new customers and we're in the process of migrating our customers over to the new platform. And so at this point, we're targeting that that's going to be delivered in the latter part of the year. And so once that happens, then those costs will come out. Speaker 400:45:56Okay. Thank you. That's all for me. Speaker 700:45:58CFO. Thank you. Next question will Operator00:46:00be from Saurabh Movahedi at BMO Capital Markets. Please go ahead. Speaker 700:46:06Okay. Thank you. Roni, I just wanted to maybe come back to both in the context of the expense ratio and the medium term targets. And I mean, some of the performance indicators you've given are 2024. Obviously, we're only partly through 2023. Speaker 700:46:25To employee turnover, if you reduce that, does that actually which is one of your targets, does that create a headwind Visavis 65 percent expense to revenue ratio, you need more employee turnover to be able to reprice the cost base, which would be I guess kind of running contrary to your target of reducing turnover. Speaker 200:46:49Yes. So, Sohrab, what I would say is that we're we've been prudently managing our expense line not just this quarter, but throughout the year and the prior years. And so we're Constantly looking at what's needed to deliver on our strategic investments, what percentage are full time employees versus contract employees, right? So making sure we're managing our employee base and our salary costs efficiently as well as identifying other efficiency opportunities as well. And so I think we've proved that we can deliver on that and that's despite the inflationary pressures that have happened. Speaker 200:47:25So So again, we continue to we're committed to delivering that medium term target of 65% by the end of next year. Speaker 700:47:35Okay. So maybe just to put a finer point on it that to achieve that 65% obviously depends on the revenue environment as well, but Will that include rightsizing the complement of FTE still? Or is it primarily through platforms and getting, I don't know, synergies on the outsourcing and operating efficiency improvements of the like. I mean, obviously, you right sized your capital markets. Is there an opportunity to right size elsewhere as well? Speaker 200:48:10Yes. So again, we're going to continue to maintain our discipline on all discretionary spend, as well as continuous identifying efficiency plays. I mean rightsizing the capital markets was one example this quarter, but that's again in line with our the strategy of making sure that we kind of concentrate on specializations where we can win and in sectors where things have slowed down dramatically. The other example is the rightsizing of our branch space, right? So there's a huge opportunity there. Speaker 200:48:40So this quarter alone, we were able to rightsize one of our branches where, as I said in my comments, if you recall, we moved to an advice only structure in 2019. So when you walk into our branches, you've got all these teller spaces and cash vaults that are not necessary. So as leases are coming up, We're reducing that branch space. And so one example is a lease came up that we just moved into a smaller footprint and we were able to reduce our lease by $250,000 a year or $225,000 a year. So we're going to be very opportunistic and so we've got a number of those. Speaker 200:49:19We reduced our printing costs significantly and so that's generated some savings. And so we've got as part of our simplification strategy and driving efficiencies. We've got lots of different plays. But in the meantime, we're going to continue to maintain our discipline on discretionary spend. Speaker 700:49:39Okay. Thank you for taking my questions. Thanks, Omer. Operator00:49:43Next question will be from Nigel D'Souza at Veritas Investment Research. Please go ahead. Speaker 700:49:50Thank you. Good morning. I had a couple of questions for you. The first on deposits. When I look at strategic and retail deposits quarter over quarter, Looks like that's down sequentially. Speaker 700:50:01And am I correct in understanding that the outflows in those categories This quarter exceeded any inflows raised. And I was wondering if you could I speak to the characteristics of the deposits that are leaving the bank and the deposits that are coming in in terms of new or existing client relationships and in Whether you're winning deposits on pricing and offering higher rates. Speaker 300:50:30Yes. Thank you, Nigel. Maybe what I can do is to step back and explain a bit What's our funding strategy, right? So that will probably help with what we've been doing. So the first one, as I mentioned previously, We want to grow deposits in line with the loan growth on a relative basis and that's what we've done over the last 12 months and we accrued deposits Meaningfully, including in Q1, we gathered $1,400,000,000 of retail term deposits and partnership deposits. Speaker 300:50:58So big amount of gathering in Q1. So we finished Q1 very strong in terms of the liquidity level. And second objective is really optimizing and strengthening the funding structure. So we also did $800,000,000 of securitization, which is long term and cost efficient during the quarter. That can be considered pretty much deposit as well and there's great characteristics here because it's long term, it's aligned with the assets, it's cost It's in fact more cost efficient than going and getting broker deposits or municipal deposits that we discussed. Speaker 300:51:36And the third one is really optimizing our cost of fund and that's what we're doing by doing this. This should improve as I mentioned Before by about 1 name all of the things being equal. All doing that with great LCR level and very prudent LCR in the context. And we also have retail deposits that have been growing in the last 6 months by 5% and also growing in Q2. So what we've done this quarter is really using the high level liquidity we have, the additional secured funding cost efficient that we got from to reduce what is shorter term, more costly. Speaker 300:52:16As mentioned, the broker deposits is a good example of that. We reduced it by $1,300,000,000 over the last 6 months. That's a good example of what we've been doing. So we reduced rates where we could And we have such a great liquidity position that that helps us in the context of what's been happening in the U. S, we have a big liquidity reward set. Speaker 700:52:42Okay. I guess, I appreciate that. But I guess what I'm getting at is, could you speak to What proportionate deposits you consider core versus non core? And how does that relate to liquidity coverage ratio because it is running, as you noted, a pretty healthy levels above your peers. Is that because you see your deposit base is perhaps less stickier, more non core deposits and there's greater risk of some deposit outflows here or how does that relate to your core non core NLCR? Speaker 300:53:15Yes. I think thank you for your question, Nigel. But I'll just go back and say what we've done is we did exactly the inverse of what we mentioned. We stabilized and secured the deposit base further versus where we were. We have more secured funding, longer term Funding, but we did that also at the cost efficient on a cost efficient basis. Speaker 300:53:38And what's really interesting is that we mentioned also last quarters that we were taking liquidity up, answering what was happening in the environment. And that's what we've done. I mentioned in my script That we were 60 basis points higher than where we were a year ago. So we gradually increased the level of liquidity. Ed, it turns out that we were in a very safe, secured position with all the turmoil that we have this quarter. Speaker 300:54:06So overall, very happy with what we have. And as mentioned before to another analyst, of course, at one point, we'll take it down, But we just want to make sure that we do it in a prudent way considering what's happening in the environment out there. But there is no way you should read into the LCR that it's because of instability, it's in fact the reverse, it's by being more stable that you increase your LCR. Speaker 700:54:33Okay. That makes sense. And then switching to credit losses, any color on what drove the reversal and release provisions for personal loans. Just trying to get a sense of, why we're seeing kind of favorable reversals there given the macroeconomic uncertainty. Speaker 600:54:52Thank you, Nigel. It's Liam for your question. Overall, We saw a decrease in investment loans from a volume perspective. And given that volume drop, We proportionally reduced the reserves against that book. We remain very well provisioned against our retail book and comfortable with the levels we have at this time. Speaker 700:55:19Okay. And the last quick question just on your inventory financing portfolio. Any comments on what the expected loss rate might be through a cycle, just to get a sense of sizing it and what proportion to book Does have that creditor protection or credit protection versus a portion that doesn't have some Speaker 400:55:39of that credit enhancement. Any color there would be Speaker 600:55:42We have multiple layers of protection on this book, Nigel. We have the collateral itself. We have the manufacturer support. We have the dealer Equity. We have personal guarantees backing those dealers, and we also have a disciplined process of curtailments If we're not seeing the turnover. Speaker 600:56:10We're happy with the portfolio. It's returning to pre pandemic levels. Quite frankly, the level of losses have not been material and were well reserved. So I think we've indicated in the past a return to pre pandemic levels of utilization. We expect to see some seasonal behavior, but the portfolio is holding up very well. Speaker 700:56:34Okay. That's it for me. Thank you. Operator00:56:37Thank you. Next question will be from Juho Kim at Credit Suisse. Please go ahead. Speaker 500:56:44Hi, thanks. Good morning. Just wanted Speaker 700:56:46to go back to that discussion on the capital markets restructuring in Q3. And I do see the savings on the cost side, but is there are there any lost revenues that we With the restructuring, just curious if that was disclosed. Speaker 200:57:05Yes. So, Drew, it's nice to hear your voice this morning. So, what I Jose, as I said in my opening remarks, the rightsizing should have no impact on the revenue. We're going to continue to focus on our areas of strength. And again, should the market conditions change and there are opportunities for us to kind of grow again in the areas and the sectors that we can compete to win. Speaker 200:57:29We'll be reassessing that. But at this point, the impact has really been on the sectors that have seen significant slowdown. And so, I would say, no impact from a revenue perspective. Speaker 700:57:40Okay. Got it. Thank you. And just on your gross impaired loans, So it's up sequentially and I do see some new formations there that picked up higher this quarter. So just wondering, can you comment to the more detail. Speaker 700:57:55Can you, I guess, give us some more detail on just whether it came from a certain geography and certain sectors? And also Also on the repayment side for that matter, also looked high as well this quarter, just wanted to get a sense, if this was just more regular course recovery or if there's anything specific there as well. Thanks. Speaker 600:58:15Thank you for the question. It's Liam. I'll walk through it. Overall, the Jill migration was in a Jake, and I think you've seen it in the industry as a whole. Overall, very comfortable with our provisioning against these files. Speaker 600:58:38Indeed, the files that migrated into impaired were already fully reserved, consistent with our prudent and disciplined reserving approach. I'd note that we've been very disciplined in terms of building reserves as the macroeconomic conditions have evolved, And that disciplined approach has served us well. And we have a customer focused Speaker 700:59:08the next question. I would like to Speaker 600:59:08turn the meeting over to the next question. Speaker 700:59:13Got it. Thank you. That's it for me. Operator00:59:16Thank you. Next question will be from Pranoori Kurim at National Bank Financial. Please go ahead. Speaker 1000:59:23Good morning. Just a question on expenses. You had highlighted last quarter that expense would be elevated in the first half. And I'm just wondering about the technology premises cost. I think that's Instructure on €49,000,000 So do you see that staying at the same level? Speaker 1000:59:42Or does that sort of fade as the year goes on? Speaker 300:59:47Yes. Thank you for your question and nice to hear you for the first time, I believe. So the technology cost, the increase that you see there is in relation to our And as we are improving the technology of the bank, we've been investing, for example, for the digital solution that we're going to be putting in place is a great So the increase there is definitely adding talent to make sure that we have what we need to support the strategic the next few quarters. But also as we invest in those projects, there is some depreciation coming from those as well that do show up on the technology line. So at this point, I would expect that line to remain roughly in line with the level of where we are. Speaker 1001:00:30Okay. And when I look at employee costs up 2% year on year, I mean, I know that 3 fewer days, but going forward, do you see it Trending up again or should it stay flat? Speaker 301:00:45Yes. The way in fact, as mentioned Rania mentioned a We've been managing very prudently our cost base and that includes the people and the employees as well. So we did absorb the salary increases in the environment by managing efficiently the employee base. So we're just going to continue doing the same thing. And the best metric to use is really that we intend to improve the Efficiency ratio to below 65% in the medium term. Speaker 301:01:15So that's something that we should be focused on. We mentioned that in Q3, we'll have Still elevated expenses related to visa migration and strategic settlement. So we should probably expect an efficiency ratio on the same ballpark. Speaker 1001:01:32All right. All right. And just lastly, on the name, you had mentioned that you expect inventory Free utilization levels to trend down in Q3. Now I'm guessing that, that boosted your name in this quarter. So What's the negative impact that that would have if you were to go down to say 45% utilization? Speaker 1001:01:53How would that impact your NIM outlook? Speaker 301:01:56Yes. The key point to remember is that when the volume goes down in the quarter, it goes down gradually. When it goes up in the quarter, it goes up gradually. So when you could take a look at Q2 versus Q3, there may be some impact depending on the exact volume, but it should not vary that much Q2 versus Q2. Speaker 1001:02:17All right. All right. That's helpful. Thanks. Operator01:02:21Thank you. That is all the time we have for questions. And I would like to turn the meeting over to Rania. Speaker 201:02:28Thank you for your questions today. We remain focused on our strategic plan and delivering against our 3 core priorities for this year. Customer experience is top of mind and I am pleased with the results of our reimagined Visa experience, including the number of customers signing up for our new suite of cards from across Canada. Deposits and an optimized funding structure remain a priority. Our digital account opening solution is supporting this objective by gathering cost efficient deposits customers across the country. Speaker 201:02:58We will continue to take the necessary actions to simplify and automate processes to reduce our efficiency ratio. We take a prudent approach to credit and will manage capital to support growth. We are confident in our ability to on our plan and deliver meaningful value for our shareholders. Thank you again for joining the call and I hope everyone has a nice summer. Operator01:03:21Thank you. Ladies and gentlemen, this does indeed conclude your conference call for today. Once again, thank you for attending. And at this time, we do ask that you please disconnect your lines.Read morePowered by Conference Call Audio Live Call not available Earnings Conference CallLaurentian Bank of Canada Q2 202300:00 / 00:00Speed:1x1.25x1.5x2x Earnings DocumentsSlide DeckInterim report Laurentian Bank of Canada Earnings HeadlinesLaurentian Bank of Canada (TSE:LB) Price Target Lowered to C$27.00 at Jefferies Financial GroupApril 23, 2025 | americanbankingnews.comLaurentian Bank strengthens its actions during Fraud Prevention MonthApril 1, 2025 | finance.yahoo.comTrump to unlock 15-figure fortune for America (May 3rd) ?We were shown this map by former Presidential Advisor, Jim Rickards, one of the most politically connected men in America. Rickards has spent his fifty-year career in the innermost circles of the U.S. government and banking. And he believes Trump could soon release this frozen asset to the public. April 27, 2025 | Paradigm Press (Ad)Laurentian Bank of Canada First Quarter 2025 Earnings: In Line With ExpectationsMarch 6, 2025 | finance.yahoo.comLaurentian Bank of Canada Might Find It Hard To Continue The DividendMarch 5, 2025 | finance.yahoo.comLaurentian Bank Files Management Proxy CircularMarch 4, 2025 | finance.yahoo.comSee More Laurentian Bank of Canada Headlines Get Earnings Announcements in your inboxWant to stay updated on the latest earnings announcements and upcoming reports for companies like Laurentian Bank of Canada? Sign up for Earnings360's daily newsletter to receive timely earnings updates on Laurentian Bank of Canada and other key companies, straight to your email. Email Address About Laurentian Bank of CanadaLaurentian Bank of Canada (TSE:LB) provides personal banking, business banking and real estate and commercial financing to its personal, business, and institutional customers across Canada and the United States. The company reports three operating segments: personal, business services, and capital markets. The personal segment offers financial services to retail clients. The business services segment provides financial services, commercial banking, real estate financing, and equipment and inventory financing to business clients. The firm launched LBC Digital, allowing it to expand its customer reach from coast to coast through a direct-to-customer channel. 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There are 11 speakers on the call. Operator00:00:00Welcome to the Laurentian Bank Quarterly Financial Results Call. Please note that this call is being recorded. I now would like to turn the meeting over to Andrew Cernenke, Vice President, Investor Relations. Please go ahead, Andrew. Speaker 100:00:14Good morning and thank you for joining us. Today's opening remarks will be delivered by Ronny Llewellyn, President and CEO and the review of the Q2 financial results will be presented by Ivan Tuchamp, Executive Vice President and Chief Financial Officer, after which we will invite questions from the phone. Also joining us for the question period our several members of the bank's executive leadership team. Liam Mason, Chief Risk Officer Edek Provov, Head of Commercial Banking Karim Abbiral Teslik, Head of Personal Banking and Kelsey Gunderson, Head of Capital Markets. All documents pertaining to the quarter I'd like to remind you that during this conference call, forward looking statements may be made, And it is possible that actual results may differ materially from those projected in such statements. Speaker 100:01:04For the complete cautionary note regarding forward looking statements, Please refer to our press release or to slide 2 of the presentation. I would also like to remind listeners that the bank assesses its performance on a reported and adjusted basis and consider both to be useful in assessing underlying business performance. Rania and Ivan will be referring to adjusted results in their remarks Mr. Silke, unless otherwise noted as reported. I'll now turn the call over to Rania. Speaker 200:01:33Thank you, Andrew, and thank you all for joining us today. I'm extremely pleased with our results this quarter and the progress we have made in achieving key milestones on our digital journey. We've also continued our focus on optimizing our funding structure, ending the quarter with very strong liquidity and capital positions. On behalf of the entire management team, We would like to thank the Laurentian Bank team for their efforts. Our employees continue to remain agile and pull together as one winning team to execute on our plan, proving that size really is our advantage. Speaker 200:02:12Given the continued macroeconomic uncertainty, coupled with the In the context of the recent turmoil in the U. S. Banking sector, there are 3 key topical subjects that I would like to address upfront as it relates to liquidity management, funding and commercial real estate. First, The issues in the financial services sector in the U. S. Speaker 200:02:35Put a particular focus on the liquidity management of banks. It's important to note that our bank's liquidity portfolio has no negative mark to market exposure. We do not take interest rate risk and we hedge as appropriate. 2nd, funding. Given our commitment to maintaining a strong balance sheet, we have been focused on optimizing our funding structure to be diversified, CFO. Speaker 200:03:06This includes issuing cost efficient long term securitizations and growing personal deposits, CFO, of which more than 85% are insured. We ended the quarter with an average weekly liquidity coverage ratio or LCR of about 200%, materially above the big stakes average. 3rd, commercial real estate. The majority of our portfolio is multi residential, which remains strong due to the structural housing shortage in Canada and increased immigration levels. Our exposure to the office sector is around 3% of our commercial portfolio and is well diversified. Speaker 200:03:48We remain comfortable with our entire portfolio Because of our prudent approach to lending, low loan to value ratios and relatively low level of historical loan losses. Turning now to our financial results. Top line revenue for the quarter was 257 $1,000,000 relatively consistent with last quarter last year. On a quarter over quarter basis, EPS was up 1% And our ROE was up 30 basis points to 8.1%. CCLs this quarter were 18 basis points, We remain adequately provisioned, having prudently built reserves over the past few quarters. Speaker 200:04:36Our NIM was up 3 basis points on the back of improving spreads our commercial loan portfolio and in line with our previous guidance. We continue to invest in our business to improve the customer experience, Including the launch of our digital account opening solution and the work to begin the migration of existing Visa customers to our new platform. CFO. As a result, our efficiency ratio was 69.7% and relatively in line with last quarter. I am pleased to share that our capital position is solid with a CET1 ratio of 9.3% Citi that is up 20 basis points on a sequential basis as a result of internal capital generation. Speaker 200:05:21The revised Basel III reforms that came into effect as of February 1 had a nonmaterial benefit on our capital this quarter. We remain confident in our ability to continue delivering good results, execute against our plan and drive meaningful value for our shareholders the current macroeconomic environment. For fiscal 2023, we identified 3 priority areas to stimulate growth. 1st, deliver excellent customer service 2nd, deposits and optimizing our funding structure CFO. And 3rd, drive efficiencies through simplification. Speaker 200:06:03I will now cover key achievements under each priority, beginning with customer experience. As we said last quarter, we will continue our focus on delivering excellent customer service and removing pain points by leveraging data from our Net Promoter Score our NPS program. This concentrated effort is helping us gain a deeper understanding of what drives customer satisfaction the operator to discuss our financial results and the satisfaction allowing us to implement targeted actions. Following the results in Commercial Banking's NPS that we spoke about last quarter, We are sharing best practices across the organization and have seen significant improvement in Personal Banking. A few highlights include a 9 point increase in private banking, a 7 point increase in brand scores and a 100% increase in the score of our loyalty team. Speaker 200:06:55We have been consistently taking actions to drive these results. Last year, we addressed the top 5 digital pain points as identified by our customers. And this year, we included NPS metrics in all personal banking scorecards. To provide a consistent brand experience for our customers, We also continue to enhance our public website by improving usability and refreshing the look and feel. I am pleased to report that as of today, more than 2 thirds of our external facing public website has now been updated. Speaker 200:07:30As many of you may be aware, in 2019, our branches moved to a cashless advice only model. However, The majority of our branches are still large enough to accommodate teller lines and cash vaults. We are now taking the opportunity to move these branches into smaller and more convenient locations when current leases expire. In addition to generating increased efficiencies, We are also able to update the designs and refresh the branding to improve the customer experience and employee engagement. The second priority we identified this year was a focus on deposits and optimizing our funding structure. Speaker 200:08:12We are committed to maintaining a diverse, stable and strong balance sheet that supports loan growth. I'm particularly excited that on April 25, We officially launched our digital account opening solution to the public, allowing us to grow deposits by deepening our relationships current customers and acquiring additional customers outside of our branch footprint across Canada. This solution was developed through a strategic partnership with Third Street, which illustrated how we can make size our advantage and get to market more quickly. For the first phase of the launch, we are offering a high interest savings account and a variety of checking accounts to meet the everyday banking needs for a wide range of customers. To date, roughly 2 thirds of accounts opened are new to bank customers. Speaker 200:09:04In relation to this strategic priority, I would also note retail deposit growth of more than 1% this quarter and an issuance of $800,000,000 in cost efficient long term securitization debt. In line with our strategy, On a year over year basis, we have been consistently growing deposits at a rate that is relatively in line with loan growth. Our 3rd priority is to drive efficiencies through simplification. We remain committed to reducing our efficiency ratio CFO over the medium term by further streamlining our internal processes and operations. In line with this priority and our strategic objectives to our specializations, coupled with the macroeconomic climate, we announced today that we have decided to right size our Capital Markets franchise. Speaker 200:09:56This is in line with our commitment to operate a focused and aligned offering in key businesses where we can win, you, such as fixed income and FX, where we have significant alignment and cross sell opportunities with the rest of the bank. I've spoken before about opportunities to reduce costs and improve efficiencies. This quarter, two initiatives that I would like to briefly highlight questions that lead to about $1,000,000 in annual savings were a reevaluation and reduction of our enterprise wide printing needs and improved training and onboarding processes and operations, leading to increased productivity levels. Culture and ESG also remain a significant priority, and I would like to provide a few highlights. This quarter, we launched our 2nd annual ESG report, which outlines the progress we have made so far on our ESG journey. Speaker 200:10:53As part of our commitment to support our customers on their ESG journeys, we recently announced a collaboration with Quebec Nete plus Latif, helping Quebec based small and medium sized businesses get ready to thrive in a low carbon and sustainable economy. As part of our Giving Beyond numbers corporate giving strategy, we announced a $100,000 donation to Windmill Micro Lending, a Canadian national charity offering affordable loans to skilled immigrants and refugees in Quebec. As we have always said, our culture is our driving force and our employees are the biggest stakeholders in our success. I would like to once again thank them for their collective efforts over the past quarter. Their focus, drive and belief in our strategy Yvonne. Speaker 200:11:44Thank you, Ronnyat, and good morning everyone. I will now turn the call over to Yvonne. Speaker 300:11:53I would like to begin by turning to Slide 13, which highlights the bank's financial performance for the 2nd quarter. Total revenue in the Q2 was $257,000,000 relatively in line with last year and on a sequential basis. Higher net interest income year over year was offset by lower contribution from financial markets related revenue, Which was impacted by sustained unfavorable financial market conditions. On a reported basis, net income in the Adjusting items for the quarter amounted to $2,400,000 or $0.05 per share and are related to the amortization of acquisition related intangible assets. Details of these items are shown on Slide 29. Speaker 300:12:45The remainder of my comments will be on an adjusted basis. EPS of $1.16 was up slightly quarter over quarter on net income of $51,700,000 ROE was up 30 basis points sequentially to 8.1%. As guided to at the end of Q1, The financial market and continued investments in key strategic priorities. We are also pleased to announce a $0.01 increase to the bank's dividend 0.47 dollars per common share. As mentioned by Raja, in line with our strategic priority Focused on our specialization and to drive efficiencies through simplification, we've decided to right size our Capital Markets franchise. Speaker 300:13:39As a result, we expect about $5,000,000 of annual savings and the 3rd quarter will include an approximate $6,000,000 restructuring charge. Slide 14 shows net interest income up by $4,100,000 or 2% year over year, Mainly due to higher interest income stemming from commercial loans, partly offset by higher funding costs lower mortgage prepayment penalty. On a sequential basis, the decrease of $2,900,000 mainly reflects the negative impact of 3 fewer days in the Q2. Net interest margin was up 3 basis points to 1.80%. This is the result of an improved business mix, partly offset by higher funding costs. Speaker 300:14:31Slide 15 highlights our diversified sources of funding and the bank's liquidity position. For the past few quarters, we've spoken about managing our liquidity hard due to macroeconomic uncertainty. In Q2, Our weekly average liquidity coverage ratio or LCR was about 200%, up 30 basis point compared to Q1 and 60 basis points compared to last year. It's significantly higher than regulatory and internal limits as well as the Big 6 Bank average. Year over year, we've seen total deposit growth of $1,300,000,000 or 5%, Relatively in line with our asset growth and our strategic objective to grow deposits and loans in line on a relative basis. Speaker 300:15:19Personal deposits were up $2,200,000,000 or 11% in the same period, including a sequential 1 point $4,000,000,000 increased during Q1 from partnership and retail term deposits. In addition to further strengthen our funding structure this quarter. We issued $800,000,000 in new cost efficient long term debt related to securitization activities. Given these inflows and the already high level of liquidity at the beginning of the quarter. We took actions throughout the quarter to reduce shorter term and or more costly deposits, Including deposits from advisors and brokers as well as certain municipal sector deposits. Speaker 300:16:08This led to a 4% reduction in deposits on a sequential basis. Out of an abundance of caution following the U. S. Banking system turmoil, We further increased our LCR position in the second half of the quarter and this metric was also about 200% throughout the month of May. In addition to strengthening our funding structure, our actions are also expected to improve NIM by about 1 basis points for future quarters, all of the things being equal. Speaker 300:16:39It's also worth noting that we increased our core resale deposits by 1% during the quarter And by 5% since the beginning of the year and that more than 85% of our personal deposits are insured. We expect our deposit mix to further improve with the recent launch of our digital account opening solution. Also noteworthy is that given our hedging strategy, the fair value of our liquidity portfolio is aligned with its cost, thereby eliminating any negative mark to market exposure. Slide 16 presents other income, Which decreased by 8% compared to last year because of unfavorable market conditions impacting financial markets related revenue, Including fees and securities brokerage commissions, income from mutual funds, income from financial instruments. On a sequential basis, other income was unchanged. Speaker 300:17:40As stated in our previous guidance, Slide 17 shows non interest expenses up by 6% compared to last year due to salary increases and talent acquisition to invest in strategic priority, improve the customer experience and support growth. On a sequential basis, non interest expenses were slightly lower, Mostly due to 3 fewer days in the quarter and seasonally lower vacation accruals. Turning to Slide 18, Our CET1 ratio was up 20 basis points to 9.3%, including a nonmaterial benefit from the recent Basel III reports. Continue to manage our capital to support business growth and expect to manage our CC1 capital ratio above 9% for the remainder of the year. Slide 19 highlights our commercial loan portfolio, which was up by 1 point $9,000,000,000 or 11% year over year. Speaker 300:18:42Portfolio was up $250,000,000 or 1% quarter over quarter, Mostly due to contributions from our inventory financing specialization. Similar to last quarter, We are providing additional details on our commercial real estate portfolio on Slide 20. Majority of our portfolio is multi residential housing, Where demand remains resilient due to high immigration levels in Canada. Our office portfolio is around 3% of our commercial portfolio and consists of Class A or B assets With an LTV of 62% and financial records to strong and experienced sponsors. The majority of our of the portfolio is multi stelanted properties, which limited exposure in single stelanted buildings. Speaker 300:19:37Slide 21 provides details of our inventory financing portfolio, where key performance indicators such as the age of inventories We've seen the credit line utilization rate come back in line to pre COVID levels, Currently standing at 58%. Beginning in April and for the majority of Q3, we expect to see a normal seasonal portfolio reduction In line with pre pandemic utilization rates and behavior. The normal pattern suggests that utilization rates should be lower in Q3 When dealers sales to customers are high. Dealers then begin restocking in Q4 NQ1, which increases utilization rate once again. Given the current economic environment, we are monitoring the portfolio closely And it continues to perform well. Speaker 300:20:33Slide 22 presents the bank's residential mortgage portfolio. Residential mortgage loans were up 5% year over year and 1% on a sequential basis. We maintain prudent underwriting standards Our confidence in the quality of our portfolio as evidenced by the high proportion of insured mortgages at 58% a low LTV of 51% of the uninsured portfolio portion. It is also worth noting that More than 80% of our residential mortgage portfolio is fixed rate, of which more than 75% will mature in 2025 or later. Allowances for credit losses on Slide 23 totaled $211,600,000 up $14,700,000 compared to last year and up $8,100,000 sequentially, Mostly as a result of higher provisions on commercial loans related to volume growth and the macroeconomic uncertainty. Speaker 300:21:36Turning to Slide 24, the provisions for credit losses was $16,200,000 an increase of 3 point 2 from a year ago, mainly as a result of higher provisions on impaired loans in the commercial loan portfolio, Partly offset by releases of provisions on performing personal loans. Work PCLs were slightly higher compared to last quarter, Mostly for the same reasons. Slide 25 provides an overview of impaired loans. On a year over year basis, growth in parent loans decreased by $4,000,000 and were up $13,500,000 sequentially. Continue to manage our risk with a prudent and disciplined approach and remain adequately provisioned. Speaker 300:22:26Alf Korr will provide detailed guidance for the remainder of 2023, and I would like to note a few key points. The bank's NIM is contingent on interest rate stability and improved funding spreads. Other income from Capital Markets Business is expected to remain soft until unfavorable financial market conditions improve, which will hinge on the macroeconomic environment. Ensures are expected to remain elevated due to our ongoing strategic investments, Including the cost associated with running 2 credit card platforms as we gradually transition current Visa customers to the new brand platform. We expect loan growth to remain tempered as macroeconomic conditions impact business and consumer spending. Speaker 300:23:14As mentioned before, Q3 is expected to have a normal inventory financing seasonal reduction as dealer sales are high in the summer season. Overall loan growth for the year is expected to be in the low single digits as previously guided. We target to remain above 9% CET1 capital ratio for the remainder of the year. As a reminder, NRCM interest payment is due next quarter, which has an impact of approximately $0.06 on our EPS. Speaker 400:24:04To Operator00:24:13to and your first question will be from Meny Grauman at Scotiabank. Please go ahead. Speaker 500:24:20Hi, good morning. First question is on the LCR averaging around 200%. And I'm just wondering, are you targeting to keep it at that level for the remainder of the year? Speaker 300:24:33Yes. Thank you for your question, Meny. This is Ivan. So we mentioned that we're at about 20%. We mentioned that last year we were 60 bps lower, Which is a more normal level as you can see with other banks as well. Speaker 300:24:46So we will over time go back to more normal levels. But considering the current environment and what's been happening with regional banks in the U. S, we just acted prudently And we will probably manage them, but for this time, we're happy with level we have in the current company. Speaker 500:25:05Thanks for that. And then if I can ask on the margin, it was really good to see margin expansion this quarter. I think The Street was expecting it to come a little bit later and my impression was that management was as well. So I'm wondering Is that the case? And so if that's the case, what happened in the quarter that you didn't expect that helped drive the margin higher sequentially. Speaker 300:25:34In fact, if I it explains the NIM this quarter, it really came from a few So the first thing is the business mix helped. So we've been growing commercial and commercial has Better NIM than the personal asset. So there's definitely an impact from this. We also mentioned that as rate We would get the benefit gradual benefit and we start to see some of that despite the fact rates have not fully And this offset additional funding cost because spreads in the market, especially in Q2 have been impacted with the U. S. Speaker 300:26:12By the U. S. Turmoil. So going forward, I would expect to continue seeing a small benefit If rates fully stabilize, but as you know, currently, we expect the rate increase in Canada and slightly in the U. S. Speaker 300:26:27So it's going to be gradual for the next few quarters again. So that's probably what I can provide you at this point. Speaker 500:26:36And then just in terms of business mix, on the commercial side, one of your peers definitely took a more in terms of their outlook for loan growth and highlighting some of the risks out there. I was hoping you could speak to that and just your perspective On the commercial loan environment in Canada, do you see risks rising? And so what's your response to that risk outlook. Speaker 300:27:07Yes. Generally, Meny, I can start by We've been guiding you for the last few quarters that we were seeing a growth in the low single digits for the bank. So I would say we saw the environment and we just acted prudently in the environment. So that's what we've been doing. But at this point, I'll Liam from a credit perspective what we've been seeing. Speaker 600:27:31Overall, Manny, thank you for the questions. Liam speaking. Overall, economic growth remains challenging with slower consumer and business spending. Central bank increases are still expected and depending on the path of inflation, we may see additional as Ivan indicated. That said, the housing sector and resale conditions Our stabilizing degree, retail conditions remain tight and housing supply is not meeting demand and that supports our core multi residential housing construction business. Speaker 600:28:05Overall, we continue to monitor the economic environment, but our expectations as Yvonne laid out our per single digit growth. And our disciplined lending practices An approach will serve us well. Speaker 500:28:23Thanks for that. That's it for me. Operator00:28:26Thank you. Next question will be from Paul Holden at CIBC. Please go ahead. Speaker 400:28:32Thank you. Good morning. Just one quick question on clarification for Yvonne. In terms of that NIM guidance of positive one basis points, how do I read that? Is that kind of per quarter through the back half of the year or is that kind of aggregate over the both the quarters? Speaker 300:28:50Just to make sure on your question, Paul. So I'll add a few details and you tell me if I answer your point. So What we mentioned is the what we've done with our funding strategy this quarter is going to benefit us. So we would expect All of the things being equal to get about when we benefit from this. So that's going to help NII and NIM. Speaker 300:29:13So the advantage this quarter is due to our issuance of long term debt and having a lot of deposits in Q1 from partnership and retail Allow us really to manage down the broker deposits more costly and shorter So the reshuffle of that funding will generate about 1 BIPA benefit, all other things being equal. That's what you were looking for, Paul? Speaker 400:29:41Okay. I understand. So that's the shift in deposit mix that's already taken place. And then So I guess my real question then would be, do you care to offer any kind of NIM guidance through the back CUS of 2023. Speaker 300:29:58Yes. That's a big question, Paul, because everybody is looking right now at What BOC is going to do or what the Fed is going to do in the U. S. And we mentioned that the benefits we would get in the NIM would come with Stability of rates. So it slowed down this quarter versus what we have seen in Q1, Q4 before. Speaker 300:30:18So if it continues to stabilize, we may see a small slight increase in the NIM. It's going to be Probably gradual based on what we hear from BOC or Fed at this point. I would probably expect it to be later in the year than in Q3. So that's one benefit. And also as the rates stabilize, we mentioned also contractually, we have some of our loans that will benefit from it. Speaker 300:30:44And we mentioned it would be gradual this year, but based on the feedback from central banks, I would expect more in the latter part of the year. Speaker 400:30:53Okay. My second question is, with respect to the real estate construction lending business Specifically, I mean, you covered off, I think, the other components of CRE well. But how are you viewing the risk construction lending specifically. I see it continues to be an area of growth. So my impression would be you don't see elevated risks necessarily, but It's become very topical given some recent events. Speaker 400:31:21So maybe you can walk us through your comfort level around risk and how you're mitigating risk in that particular portfolio. Speaker 600:31:29Sure, Paul. It's Liam. As Rania indicated in her remarks, The majority of our CRE is multi residential housing construction. Given the lack of supply in Canada. I think it's our recent statistics suggesting 2% vacancy and demand is way outstripping supply. Speaker 600:31:52There is a lot of demand for this. We focus on established Tier 1 and Tier 2 developers with good track records. There are pressures, as you mentioned, in the broader commercial real estate market, but our Construction portfolio remains very strong. We also approach things from a disciplined perspective with regard to LTV, And we've been adjusting our underwriting standards commensurate with conditions, additional views with regard to contingencies. Very happy with how the portfolio is behaving right now, given the developers we have. Speaker 600:32:29And we're also maintaining a disciplined approach With regard to our reserves, historic losses have been small, albeit forward looking conditions are worse, But we've got a solid reserve against that portfolio as well. So quite comfortable with how it stands right now. Speaker 400:32:47Okay. And so just to be clear on this development business or construction business, it is also mostly multifamily, not single individual homes. Speaker 600:32:59The majority is multi residential housing construction. We do have some development projects as well. Speaker 700:33:07Okay. Okay. Speaker 400:33:08That's good. And then one last question and to get Roni involved here. When I look at your KPIs on Slide 31, I see all green dots Apart from one, so of course, I got to ask on the one that's not Green Dot. The new bank account openings, that one's running a little bit behind target. I think obviously that's an important one for the bank and important for all banks currently given the cost of liquidity. Speaker 400:33:36Maybe talk to us a little bit about why it's behind target currently and the plan to get it back on target. Speaker 200:33:43Yes. Good morning, Paul, and thanks for the question. And yes, It's the only one on that slide, so I'll definitely comment on it. So listen, we did say, it was all on the speed by which we can launch our digital account opening program and platform. And what we decided last year was to do kind of a phased rollout to ensure the customer experience is excellent. Speaker 200:34:07And so we started with our employee base. And so there was a delay In terms of our digital public launch, which just happened in April, and we're extremely excited about the uptick, and that was with almost no marketing at all. So we're already starting to see interest in the market. And what's really interesting is that over 2 thirds of the account opening are coming customers to the bank and a large percentage of them too are outside of Quebec. And so it really serves and is very much aligned With what we said all along is that we'd like to deepen our existing customer relationships. Speaker 200:34:42We'd like to expand within Quebec, but we also want to And so I would say early days, but we are committed. It's a target that everybody has in their And so as a management team and as an employee base, we're all committed to attracting net new customers. It's early days, but positive results, that's why. Speaker 400:35:05Great. I'll leave it there. Thank you. Operator00:35:08Thank you. Next question will be from Lamar Prasad at Cormark. Please go ahead. Speaker 700:35:15Thanks. I want to start off on the tax rate. I just want to come to the lower tax rate over the past couple of quarters and the budget proposal to move the break for financial institutions on certain dividends received. How do you see your tax rate evolving should this receive, I guess, Royal Assent? Speaker 300:35:36Thank you, Lamar, and for your full year background for your info. The first, the tax rate is what, 16 point 3% this quarter, which is in line with the guidance we have provided. At this point for Q3, I would keep the same guidance in the same range. And your question is good because there's been a lot of noise about new list installations, including sales tax on card services or taxes In terms of dividend income for banks, I would say for those, we don't expect any material impact. The tax rate on card services, There is also what they call a retroactive potential impact, but we did provision for that. Speaker 300:36:18So if it happens, there would not be an impact for us. And for the changes on the dividends, we don't have that much dividend income instruments at the bank, so the impact should be material for us. Speaker 700:36:33Okay. Thank you. And then apologies there, Alexa was trying to answer your question. Just moving on to the capital markets here. Can you talk about how we should think about this restructuring? Speaker 700:36:49I know at Investor Day you guys talked about looking for better alignment with the commercial bank and a more focused kind of product offering. Should we think about this as a one and done restructuring or could there be more to come? Speaker 200:37:04Yes. So, Omar, I'll take your It's Ronia. So all along in line with our objective that we outlined at our Investor Day, it was really to always our commitment was to operate a focus an aligned offering in our key businesses with really a focus on our specializations and where we can win. And so fixed income and FX have been great businesses for us where we have significant alignment and cross sell opportunities along with some other sectors as well. And so given And they've been unfavorable for quite some time, right? Speaker 200:37:35So we made the decision to kind of right size. And so it's Citi. Very much in line with our strategic objectives. And so we're going to continue to kind of grow that business, but in alignment and with opportunities where we know we can win and that are fully aligned with the overall strategy of the bank. Speaker 700:37:56Okay. So should we think about this as potentially an ongoing issue? Is that the way I'm kind of reading through this? Like there could be more restructuring to come? Speaker 200:38:05The way I would say it is like any good operator, you're constantly reviewing all of your operations across the institution, right? So not in any one sector and so and you're constantly reevaluating. And listen, if markets turn and we need to add additional resources in our capital markets businesses and where we can win, We will be looking to reassess that. But we're constantly kind of reviewing how to optimize our operations and making sure that we operate in the businesses where we can win. Speaker 700:38:32Okay. Appreciate that. And then, this is going to be a tough one, but how should we think about maybe the way to phrase this is, How should we think about the earnings power of the Capital Markets business? Now I appreciate, Yvonne, there's a lot of headwinds in Capital Markets right now. So maybe that's the way I'm going to kind of phrase it like, does this reduce the earnings power of the Capital Markets franchise or are some of the benefits going to come through to kind of fill the gaps here? Speaker 700:39:04I don't know if I'm asking the right way, but hopefully, you kind of understand where I'm going now with this. Speaker 300:39:10Yes. Just to add a bit of color there. Our business is mostly fee business. That's where we evolved over the last few years. And what's been happening with the current environment, There's less activities in terms of issuances. Speaker 300:39:26So definitely, it's softer than it was a year ago. So that's why as You would expect the market will recover at one point. It's going to be more stable. There's going to be more activities. We should see some of that coming back in our favor in the upcoming quarters. Speaker 300:39:43The next one is a summer quarter, so we should not expect too much activity during the summer, but technically the market is going to recover And that should be an improvement of other income when it happens. Speaker 200:39:55And Lamar, it's Ronnya. Just to add, just to put it in perspective, the reduction is less than 10%. And so in line and it's really in line with similar actions that others in the market have taken over the last 12 months. Speaker 700:40:09Okay. That's helpful. And then maybe the final one for me. I want to come to this other income line card services revenue. There's a relatively sharp decline in that line item in other income. Speaker 700:40:20Is there like maybe talk to me about that Yvonne. Is there some element of seasonality or We should be thinking about in that line and kind of what drove the decline in Card Services revenue this quarter. Thanks. Speaker 300:40:31No. In fact, it's a good question. Card services revenues, you would see a seasonal impact, right? What's leading to Christmas, including Christmas, will add more transaction volume. So this quarter is probably one of the lowest you would see seasonally in the year. Speaker 300:40:46So most of it happened really. Speaker 700:40:51Okay. Appreciate that. Thanks again for the time guys and apologies for Alexa interjecting there. Speaker 300:40:56No problem. Speaker 200:40:57At least it wasn't chat GPT. Speaker 700:41:01Chris. Thanks. Operator00:41:02Thank you. Next question will be from Marcel MacLean at TD. Please go ahead. Speaker 700:41:08Okay. Thanks. I'm going to take on with that as Speaker 800:41:11commercial real estate outlook, try to ask it quite a different way. But to We're at a time where we're seeing some of your peers and people in the industry leaning away from growth there, Whereas you guys are Speaker 300:41:24still putting up growth. So going forward, are Speaker 800:41:26you guys seeing this as maybe an opportunity to try to take some market share Given the risk reward trade offs, is that something you view as attractive right now or what sort of the outlook going forward from here? Speaker 900:41:40Yes. Hi, Marcel. It's Eric. I'm going to take this one. Thank you for the question. Speaker 900:41:45Like right now, like the market has definitely Slow down, so there's still some good projects out there being started, mostly in the multi res sector, Just in terms of the demand out there, but like we're not changing our approach. We're keeping the same disciplined underwriting the processes we have in place, and we'll still be looking out for opportunity with our Tier 1s and Tier 2 developers out there. But don't expect us to go outside of our current practices. So we will keep current pace and make sure that the projects we onboard fit our current credit appetite. Speaker 800:42:32Okay. Thanks. And then just two quick ones on CRE. Is all the exposure Canadian? Or if not, do you have the split of U. Speaker 800:42:40S. And Canada? And also, do you have the staff for how much of what percentage of the book is in retail? Speaker 900:42:48Yes. Actually, all our assets are in Canada. And I would say that referring to Page 20 of our investor deck like we have about 3% of the book that is retail, so about 600,000,000 And again, small retail, suburb pipe that we feel good about with good key anchors And low LTV. So we're comfortable with the low metrics we have out there for those loans. Speaker 800:43:18Okay. Thanks for that. And then my other question was on expenses. You commented they were elevated, but really in the context of what we're seeing across the industry, They weren't that high and the largest difference I noticed was on comp expense. Just wondering if you could comment on that. Speaker 800:43:36Like headcount is up slightly year over year, but comp has Barely Moved. Just wondering what's driving that, if that's something that's sustainable or we might see an acceleration there as people compete for talent. Speaker 200:43:54Yes. So maybe I'll kick off this question. It's And so listen, at the end of the day, bottom line is we remain committed to our medium term target of managing our efficiency ratio to less than 60 5%. But obviously, similar to all industries, base salaries have been impacted by inflation, but we've managed it very prudently throughout the cycle. And inflation has also impacted vendor costs as well. Speaker 200:44:20And so I want to kind of put it in perspective. If you actually if you combine the impacted NIM pressure that we've had over the past year as well as the unfavorable financial market conditions. If you take our NIM And hold it steady as well as our other income. Our efficiency ratio would actually sit at 66% And that's despite us putting significant investments in our strategic investments, whether it's digital onboarding or digital visa. So We said all along in the last couple of years, cost discipline is definitely something that's in our culture And focusing on identifying operational efficiency, so we can kind of continue to drive that. Speaker 200:45:00So we're going to maintain that discipline on both discretionary spend as well as identifying continuing to identify efficiency plays that will help us deliver on that medium term target of less than 60 Speaker 800:45:15Okay. Appreciate that. And then on that 65%, the you highlighted the running 2 Visa platforms as one of the additional costs that will come out. Just wondering when that transition is expected to be complete and how much of an impact that really has on the overall number? Speaker 200:45:36Yes. So we publicly launched the Visa platform for new customers and we're in the process of migrating our customers over to the new platform. And so at this point, we're targeting that that's going to be delivered in the latter part of the year. And so once that happens, then those costs will come out. Speaker 400:45:56Okay. Thank you. That's all for me. Speaker 700:45:58CFO. Thank you. Next question will Operator00:46:00be from Saurabh Movahedi at BMO Capital Markets. Please go ahead. Speaker 700:46:06Okay. Thank you. Roni, I just wanted to maybe come back to both in the context of the expense ratio and the medium term targets. And I mean, some of the performance indicators you've given are 2024. Obviously, we're only partly through 2023. Speaker 700:46:25To employee turnover, if you reduce that, does that actually which is one of your targets, does that create a headwind Visavis 65 percent expense to revenue ratio, you need more employee turnover to be able to reprice the cost base, which would be I guess kind of running contrary to your target of reducing turnover. Speaker 200:46:49Yes. So, Sohrab, what I would say is that we're we've been prudently managing our expense line not just this quarter, but throughout the year and the prior years. And so we're Constantly looking at what's needed to deliver on our strategic investments, what percentage are full time employees versus contract employees, right? So making sure we're managing our employee base and our salary costs efficiently as well as identifying other efficiency opportunities as well. And so I think we've proved that we can deliver on that and that's despite the inflationary pressures that have happened. Speaker 200:47:25So So again, we continue to we're committed to delivering that medium term target of 65% by the end of next year. Speaker 700:47:35Okay. So maybe just to put a finer point on it that to achieve that 65% obviously depends on the revenue environment as well, but Will that include rightsizing the complement of FTE still? Or is it primarily through platforms and getting, I don't know, synergies on the outsourcing and operating efficiency improvements of the like. I mean, obviously, you right sized your capital markets. Is there an opportunity to right size elsewhere as well? Speaker 200:48:10Yes. So again, we're going to continue to maintain our discipline on all discretionary spend, as well as continuous identifying efficiency plays. I mean rightsizing the capital markets was one example this quarter, but that's again in line with our the strategy of making sure that we kind of concentrate on specializations where we can win and in sectors where things have slowed down dramatically. The other example is the rightsizing of our branch space, right? So there's a huge opportunity there. Speaker 200:48:40So this quarter alone, we were able to rightsize one of our branches where, as I said in my comments, if you recall, we moved to an advice only structure in 2019. So when you walk into our branches, you've got all these teller spaces and cash vaults that are not necessary. So as leases are coming up, We're reducing that branch space. And so one example is a lease came up that we just moved into a smaller footprint and we were able to reduce our lease by $250,000 a year or $225,000 a year. So we're going to be very opportunistic and so we've got a number of those. Speaker 200:49:19We reduced our printing costs significantly and so that's generated some savings. And so we've got as part of our simplification strategy and driving efficiencies. We've got lots of different plays. But in the meantime, we're going to continue to maintain our discipline on discretionary spend. Speaker 700:49:39Okay. Thank you for taking my questions. Thanks, Omer. Operator00:49:43Next question will be from Nigel D'Souza at Veritas Investment Research. Please go ahead. Speaker 700:49:50Thank you. Good morning. I had a couple of questions for you. The first on deposits. When I look at strategic and retail deposits quarter over quarter, Looks like that's down sequentially. Speaker 700:50:01And am I correct in understanding that the outflows in those categories This quarter exceeded any inflows raised. And I was wondering if you could I speak to the characteristics of the deposits that are leaving the bank and the deposits that are coming in in terms of new or existing client relationships and in Whether you're winning deposits on pricing and offering higher rates. Speaker 300:50:30Yes. Thank you, Nigel. Maybe what I can do is to step back and explain a bit What's our funding strategy, right? So that will probably help with what we've been doing. So the first one, as I mentioned previously, We want to grow deposits in line with the loan growth on a relative basis and that's what we've done over the last 12 months and we accrued deposits Meaningfully, including in Q1, we gathered $1,400,000,000 of retail term deposits and partnership deposits. Speaker 300:50:58So big amount of gathering in Q1. So we finished Q1 very strong in terms of the liquidity level. And second objective is really optimizing and strengthening the funding structure. So we also did $800,000,000 of securitization, which is long term and cost efficient during the quarter. That can be considered pretty much deposit as well and there's great characteristics here because it's long term, it's aligned with the assets, it's cost It's in fact more cost efficient than going and getting broker deposits or municipal deposits that we discussed. Speaker 300:51:36And the third one is really optimizing our cost of fund and that's what we're doing by doing this. This should improve as I mentioned Before by about 1 name all of the things being equal. All doing that with great LCR level and very prudent LCR in the context. And we also have retail deposits that have been growing in the last 6 months by 5% and also growing in Q2. So what we've done this quarter is really using the high level liquidity we have, the additional secured funding cost efficient that we got from to reduce what is shorter term, more costly. Speaker 300:52:16As mentioned, the broker deposits is a good example of that. We reduced it by $1,300,000,000 over the last 6 months. That's a good example of what we've been doing. So we reduced rates where we could And we have such a great liquidity position that that helps us in the context of what's been happening in the U. S, we have a big liquidity reward set. Speaker 700:52:42Okay. I guess, I appreciate that. But I guess what I'm getting at is, could you speak to What proportionate deposits you consider core versus non core? And how does that relate to liquidity coverage ratio because it is running, as you noted, a pretty healthy levels above your peers. Is that because you see your deposit base is perhaps less stickier, more non core deposits and there's greater risk of some deposit outflows here or how does that relate to your core non core NLCR? Speaker 300:53:15Yes. I think thank you for your question, Nigel. But I'll just go back and say what we've done is we did exactly the inverse of what we mentioned. We stabilized and secured the deposit base further versus where we were. We have more secured funding, longer term Funding, but we did that also at the cost efficient on a cost efficient basis. Speaker 300:53:38And what's really interesting is that we mentioned also last quarters that we were taking liquidity up, answering what was happening in the environment. And that's what we've done. I mentioned in my script That we were 60 basis points higher than where we were a year ago. So we gradually increased the level of liquidity. Ed, it turns out that we were in a very safe, secured position with all the turmoil that we have this quarter. Speaker 300:54:06So overall, very happy with what we have. And as mentioned before to another analyst, of course, at one point, we'll take it down, But we just want to make sure that we do it in a prudent way considering what's happening in the environment out there. But there is no way you should read into the LCR that it's because of instability, it's in fact the reverse, it's by being more stable that you increase your LCR. Speaker 700:54:33Okay. That makes sense. And then switching to credit losses, any color on what drove the reversal and release provisions for personal loans. Just trying to get a sense of, why we're seeing kind of favorable reversals there given the macroeconomic uncertainty. Speaker 600:54:52Thank you, Nigel. It's Liam for your question. Overall, We saw a decrease in investment loans from a volume perspective. And given that volume drop, We proportionally reduced the reserves against that book. We remain very well provisioned against our retail book and comfortable with the levels we have at this time. Speaker 700:55:19Okay. And the last quick question just on your inventory financing portfolio. Any comments on what the expected loss rate might be through a cycle, just to get a sense of sizing it and what proportion to book Does have that creditor protection or credit protection versus a portion that doesn't have some Speaker 400:55:39of that credit enhancement. Any color there would be Speaker 600:55:42We have multiple layers of protection on this book, Nigel. We have the collateral itself. We have the manufacturer support. We have the dealer Equity. We have personal guarantees backing those dealers, and we also have a disciplined process of curtailments If we're not seeing the turnover. Speaker 600:56:10We're happy with the portfolio. It's returning to pre pandemic levels. Quite frankly, the level of losses have not been material and were well reserved. So I think we've indicated in the past a return to pre pandemic levels of utilization. We expect to see some seasonal behavior, but the portfolio is holding up very well. Speaker 700:56:34Okay. That's it for me. Thank you. Operator00:56:37Thank you. Next question will be from Juho Kim at Credit Suisse. Please go ahead. Speaker 500:56:44Hi, thanks. Good morning. Just wanted Speaker 700:56:46to go back to that discussion on the capital markets restructuring in Q3. And I do see the savings on the cost side, but is there are there any lost revenues that we With the restructuring, just curious if that was disclosed. Speaker 200:57:05Yes. So, Drew, it's nice to hear your voice this morning. So, what I Jose, as I said in my opening remarks, the rightsizing should have no impact on the revenue. We're going to continue to focus on our areas of strength. And again, should the market conditions change and there are opportunities for us to kind of grow again in the areas and the sectors that we can compete to win. Speaker 200:57:29We'll be reassessing that. But at this point, the impact has really been on the sectors that have seen significant slowdown. And so, I would say, no impact from a revenue perspective. Speaker 700:57:40Okay. Got it. Thank you. And just on your gross impaired loans, So it's up sequentially and I do see some new formations there that picked up higher this quarter. So just wondering, can you comment to the more detail. Speaker 700:57:55Can you, I guess, give us some more detail on just whether it came from a certain geography and certain sectors? And also Also on the repayment side for that matter, also looked high as well this quarter, just wanted to get a sense, if this was just more regular course recovery or if there's anything specific there as well. Thanks. Speaker 600:58:15Thank you for the question. It's Liam. I'll walk through it. Overall, the Jill migration was in a Jake, and I think you've seen it in the industry as a whole. Overall, very comfortable with our provisioning against these files. Speaker 600:58:38Indeed, the files that migrated into impaired were already fully reserved, consistent with our prudent and disciplined reserving approach. I'd note that we've been very disciplined in terms of building reserves as the macroeconomic conditions have evolved, And that disciplined approach has served us well. And we have a customer focused Speaker 700:59:08the next question. I would like to Speaker 600:59:08turn the meeting over to the next question. Speaker 700:59:13Got it. Thank you. That's it for me. Operator00:59:16Thank you. Next question will be from Pranoori Kurim at National Bank Financial. Please go ahead. Speaker 1000:59:23Good morning. Just a question on expenses. You had highlighted last quarter that expense would be elevated in the first half. And I'm just wondering about the technology premises cost. I think that's Instructure on €49,000,000 So do you see that staying at the same level? Speaker 1000:59:42Or does that sort of fade as the year goes on? Speaker 300:59:47Yes. Thank you for your question and nice to hear you for the first time, I believe. So the technology cost, the increase that you see there is in relation to our And as we are improving the technology of the bank, we've been investing, for example, for the digital solution that we're going to be putting in place is a great So the increase there is definitely adding talent to make sure that we have what we need to support the strategic the next few quarters. But also as we invest in those projects, there is some depreciation coming from those as well that do show up on the technology line. So at this point, I would expect that line to remain roughly in line with the level of where we are. Speaker 1001:00:30Okay. And when I look at employee costs up 2% year on year, I mean, I know that 3 fewer days, but going forward, do you see it Trending up again or should it stay flat? Speaker 301:00:45Yes. The way in fact, as mentioned Rania mentioned a We've been managing very prudently our cost base and that includes the people and the employees as well. So we did absorb the salary increases in the environment by managing efficiently the employee base. So we're just going to continue doing the same thing. And the best metric to use is really that we intend to improve the Efficiency ratio to below 65% in the medium term. Speaker 301:01:15So that's something that we should be focused on. We mentioned that in Q3, we'll have Still elevated expenses related to visa migration and strategic settlement. So we should probably expect an efficiency ratio on the same ballpark. Speaker 1001:01:32All right. All right. And just lastly, on the name, you had mentioned that you expect inventory Free utilization levels to trend down in Q3. Now I'm guessing that, that boosted your name in this quarter. So What's the negative impact that that would have if you were to go down to say 45% utilization? Speaker 1001:01:53How would that impact your NIM outlook? Speaker 301:01:56Yes. The key point to remember is that when the volume goes down in the quarter, it goes down gradually. When it goes up in the quarter, it goes up gradually. So when you could take a look at Q2 versus Q3, there may be some impact depending on the exact volume, but it should not vary that much Q2 versus Q2. Speaker 1001:02:17All right. All right. That's helpful. Thanks. Operator01:02:21Thank you. That is all the time we have for questions. And I would like to turn the meeting over to Rania. Speaker 201:02:28Thank you for your questions today. We remain focused on our strategic plan and delivering against our 3 core priorities for this year. Customer experience is top of mind and I am pleased with the results of our reimagined Visa experience, including the number of customers signing up for our new suite of cards from across Canada. Deposits and an optimized funding structure remain a priority. Our digital account opening solution is supporting this objective by gathering cost efficient deposits customers across the country. Speaker 201:02:58We will continue to take the necessary actions to simplify and automate processes to reduce our efficiency ratio. We take a prudent approach to credit and will manage capital to support growth. We are confident in our ability to on our plan and deliver meaningful value for our shareholders. Thank you again for joining the call and I hope everyone has a nice summer. Operator01:03:21Thank you. Ladies and gentlemen, this does indeed conclude your conference call for today. Once again, thank you for attending. And at this time, we do ask that you please disconnect your lines.Read morePowered by