Robert Half Q4 2023 Earnings Call Transcript

Quartr
Provided by Quartr
January 30, 2024

There are 12 speakers on the call.

Operator

Hello, and welcome to the Robert Half Fourth Quarter 2023 Conference

Speaker 1

Call.

Operator

Today's conference call is being recorded. Our hosts for today's call are Mr. Keith Waddell, President and Chief Executive Officer of Robert and Mr. Michael Buckley, Chief Financial Officer. Mr.

Operator

Waddell, you may begin.

Speaker 2

Hello, everyone. We appreciate your time today. Before we get started, I'd like to remind you that the comments made on today's call contain forward looking statements, including predictions and estimates about our future performance. These statements represent our current judgment of what the future holds. However, they are subject to the risks and uncertainties that could cause actual results to differ materially from forward looking statements.

Speaker 2

These risks and uncertainties are described in today's press release and in our most recent 10 ks and 10 Q filed with the SEC. We assume no obligation to update the statements made on today's call. During this presentation, we may mention some non GAAP financial measures and reference these figures as adjusted. Reconciliations and further explanations of these measures are included in a supplemental schedule to our earnings press release. For your convenience, our prepared remarks for today's call are available in the Investor Center of our website, roberthalf.com.

Speaker 2

We delivered above consensus top and bottom line results for the 4th quarter with Protiviti leading the way. Global labor demand continues to be resilient and talent shortages persist, although both are modestly below their peaks. Ongoing economic uncertainty continues to impact client and candidate confidence as well as hiring activity and new project starts. Nevertheless, we're encouraged that our improving weekly revenue trends that began in the 3rd quarter and continued into the 4th quarter are approaching a positive inflection point. We enter 2024 confident and our ability to navigate the current climate and optimistic about our growth prospects built on our industry leading brand, People, technology and unique business model that includes both professional staffing and business consulting services.

Speaker 2

For the Q4 of 2023, company wide revenues were $1,473,000,000 down 15% from last year's 4th quarter on both a reported and as adjusted basis. Net income per share in the 4th quarter was $0.83 compared to $1.37 in the 4th quarter 1 year ago. Cash flow from operations during the quarter was $115,000,000 In December, we distributed a 0.48 per share cash dividend to our shareholders of record for a total cash outlay of $51,000,000 Our per share dividend has grown 11.2% annually since its inception in 2004. The December 2023 dividend was 11.6% higher than the prior year. We also acquired approximately 685,000 Robert Half shares during the quarter for $56,000,000 We have 10,800,000 shares available for repurchase under our Board approved stock repurchase plan.

Speaker 2

Return on invested capital for the company was 22% in the 4th quarter. Now I will turn the call to our CFO, Mike Buckley.

Speaker 3

Thank you, Keith. Hello, everyone. As Keith just noted, global revenues were $1,473,000,000 in the 4th quarter. On an as adjusted basis, 4th quarter talent solutions revenues were down 18% year over year. U.

Speaker 3

S. Talent Solutions revenues were $764,000,000 down 21% from the prior year's 4th quarter. Non U. S. Talent Solutions revenues were $245,000,000 down 10% year over year.

Speaker 3

We have 313 Talent Solutions locations worldwide, including 89 locations in 18 countries outside of the United States. In the 4th quarter, there were 61.1 billing days compared to 61.2 billing days in same quarter 1 year ago. The Q1 of 2024 has 62.8 billing days compared to 63.3 billing days during the Q1 of 2023. Billing days For the remaining three quarters of 2024 will be 63.5, 64.1, 61.6, for a total of 252 billing days in the year. Currency exchange rate fluctuations During the Q4 had the effect of increasing reported year over year total revenues by $11,000,000 $8,000,000 for Talent Solutions and $3,000,000 for Protiviti.

Speaker 3

Contract Talent Solutions bill rates for the 4th quarter increased 3.7% compared to 1 year ago, Adjusted for changes in the mix of revenues by functional specialization, currency and country, this rate for the Q3 was 4.6%. Now let's take a closer look at the results for Protiviti. Global revenues in the 4th quarter were $836,000,000 of that is from the United States and $92,000,000 is from outside of the United States. On an as adjusted basis, global 4th quarter Protiviti revenues were down 8% versus the year ago period. U.

Speaker 3

S. Protiviti revenues were down 7%, while non U. S. Protiviti revenues were down 9%. Protiviti and its independently owned member firms serve clients through a network of 89 locations in 29 countries.

Speaker 3

Turning now to gross margin, in Contract Talent Solutions, 4th quarter gross margin was 39.7% of applicable revenues versus 39.9% in the 4th quarter 1 year ago. Conversion revenues for contract to hire were 3.4% of revenues in the 4th quarter in the quarter compared to 3.7% of revenues in the quarter 1 year ago. Our permanent placement revenues in the 4th quarter were 12% of consolidated talent solutions revenues versus 12.7% in the same quarter 1 year ago. When combined with Contract Talent Solutions gross margin, overall gross margin for Talent Solutions was 46.9% compared to 47.5 percent of applicable revenues in the Q4 last year. For Protiviti, Gross margin was 23.9 percent of Protiviti revenues compared to 27.2% of Protiviti revenues 1 year ago.

Speaker 3

Adjusted for deferred compensation related classification impacts, gross margin for Protiviti was 25.9% for the quarter just ended, compared to 28% last year. We ended 2023 with 10,500 full time Protiviti employees and contractors, down 9.6% from the prior year. Moving on to selling, general and administrative costs. Enterprise SG and A costs were 35.1 percent of global revenues in the 4th quarter compared to 31.6 Percent in the same quarter 1 year ago. Adjusted for deferred compensation related classification impacts, Enterprise SG and A costs were 32.5 percent for the quarter just ended compared to 30.4% last year.

Speaker 3

Talend Solutions SG and A costs were 44.6 percent of Talend Solutions revenues in the 4th quarter versus 38.9 Adjusted for deferred compensation related classification impacts, Talend Solutions SG and A costs were 40.8% in the quarter just ended compared to 37.2% last year. The lower mix of permanent placement revenues this quarter versus 1 year ago had the effect of decreasing the quarter's adjusted SG and A ratios by 0.4 percentage points. We ended 2023 with 8,000 full time internal employees in our talent solutions divisions, down 13.8% from the prior year. 4th quarter SG and A costs for Protiviti were 13.5% of Protiviti revenues compared to 13.6% of revenues last year. Operating income for the 4th quarter was $67,000,000 adjusted for deferred compensation related classification impacts, Combined segment income was $114,000,000 in the 4th quarter.

Speaker 3

Combined segment margin was 7.8%. 4th quarter segment income from our Talent Solutions divisions was $61,000,000 with a segment margin of 6.1%. Segment income for Protiviti in the 4th quarter was $53,000,000 with a segment margin of 11.4%. Our 4th quarter tax rate was 27%, the same as 1 year ago. At the end of the 4th quarter, Accounts receivable were $861,000,000 and implied days sales outstanding or DSO was 52.6 days.

Speaker 3

Before we move on to Q1 guidance, Let's review some of the monthly reviewed revenue trends we saw in the 4th quarter and so far in January, all adjusted for currency and billing days. Contract Talent Solutions exited the 4th quarter with December revenues down 17% versus the prior year compared to an 18% decrease for the full quarter. Revenues for the 1st 3 weeks of January were down 17% compared to the same period last year. On a week on week sequential basis, The rates of decline continued to narrow during the quarter, a pattern that began last quarter. Permanent placement revenues in December were down 22% versus December 2022.

Speaker 3

This compares to a 23% decrease for the full quarter. For the 1st 4 weeks of January, permanent placement revenues were down 25% compared to the same period in 2023. We provide this information so you have insight into some of the trends we saw during the 4th quarter and into January. But as you know, these are very brief time periods we caution against reading too much into them. With that in mind, we offer the following Q1 guidance.

Speaker 3

Revenues, dollars 1,440,000,000 to $1,540,000,000 income per share $0.54 to 0 point 6 $8 Midpoint revenues of $1,490,000,000 are 13% lower than in the same period in 2023 on an as adjusted basis. The major financial assumptions underlying the midpoint of these estimates are as follows: Revenue growth year over year on an as adjusted basis, Talent Solutions down 14% to 19%, Protiviti down 3% to 6%, overall down 10% to 15%. Gross margin percentage for contract talent, 38% to 41%, Protiviti, 20% to 22%, overall 37% to 39%. SG and A as a percentage of revenues Excluding deferred compensation classification impacts, Talent Solutions 40% to 42% Protiviti, 15% to 17%, overall 32% to 34% Segment income for Talent Solutions, 4% to 7% Protiviti, 4% to 7% Overall, 4% to 7% tax rate, 29% to 30% shares, $104,000,000 to $105,000,000 20 24 capital expenditures in capitalized cloud computing costs $90,000,000 to $110,000,000 was $15,000,000 to $20,000,000 in the first quarter. Protiviti's 1st quarter segment income guidance includes the seasonal impact of annual staff promotions and compensation increases, all of which become fully effective on January 1.

Speaker 3

This produces a sequential decline in midpoint estimated segment margin of 6 percentage points, which is consistent with the 4 to 7 point decline experienced in most of the last 10 years. We limit our guidance to 1 quarter. All estimates we provide on this call are subject to the risks mentioned in today's press release and in our SEC filings. Now I will turn the call back over to Keith. Thank you, Mike.

Speaker 2

While job opening demand continues to be above historical levels If candidate supply remains tight, the velocity of hiring remains impacted and there is less churn in the labor force. The great resignation following COVID has given way to the big stay and employee attrition is down significantly across That said, the tone of client discussions has improved in the last 90 days Due to some combination of lower inflation, a more favorable interest rate policy, fewer predictions of pending recession and newly approved staffing levels resulting from the annual budget cycle. These factors contribute to a more positive backdrop heading into 2024 than we saw a year ago. We're optimistic about our opportunities for the year ahead, Starting with the reacceleration in the velocity of hiring and the more normalized labor churn that typically follows when client and candidate confidence improve. We're also encouraged by the growth and margin prospects from our continued focus on services related to higher skilled talent, both in Talent Solutions and Protiviti.

Speaker 2

Our investments in higher skilled services carry many advantages, higher bill rates and gross margins, longer assignment links, Increased client openness to remote talent, more full time engagement professionals and less economic sensitivity. This investment has already provided significant benefit in the current cycle as our cumulative sequential revenue declines During the last six quarters are about half of what they were compared to peak to trough declines of the dotcom and financial crisis downturns. We expect this positive mix shift to continue. We continue to invest in technology and innovation, including AI. Major focus areas include providing a world class digital experience for our clients and candidates that is seamlessly connected to our specialized professional recruiters.

Speaker 2

Also, we continue to leverage our proprietary data assets to enhance the AI tools our recruiters use to discover, assess and select talent for our clients and the AI tools our recruiters use to effectively target leads for additional revenue. We're pleased with Protiviti's results for the quarter, led again by the regulatory risk and compliance practice. Other solutions areas were again modestly impacted by client budget measures. Protiviti's pipeline continues to grow, Although economic conditions continue to impact the average deal size and the time it takes to close contracts and began new engagements. Protiviti continues to compete very effectively in the marketplace benefiting from its focused and nimble solutions offerings and its differentiated breadth and depth of resources, including Priority access to scalable contract talent at all skill levels through our talent solutions practices.

Speaker 2

Protiviti now represents 34%

Speaker 3

of our

Speaker 2

annual segment income, which is expected to increase as it expands its small but growing market share in the growing global consulting industry. We've weathered many economic cycles in the past, each time emerging to achieve higher peaks. Aging workforce demographics and clients desire for flexible resources and variable costs are structural tailwinds that are expected to continue for many years to come. We begin the New Year energized by our time tested corporate purpose to connect people to meaningful and exciting work and provide clients with the talent and consulting expertise they need To confidently compete and grow, we'd also like to thank our people across the globe whose commitment to success made possible A number of new accolades in 2023. 4th quarter recognition included Being named one of the best workplaces for parents by Great Places TO Work, 1 of America's Most Responsible Companies by Newsweek and a Best Managed Company of 2023 by The Wall Street Journal.

Speaker 2

Now Mike and I'd be happy to answer your questions. Please ask just one question and a single follow-up as needed. If there's time, We'll come back to you for additional questions.

Operator

Thank Our first question comes from the line of Mark Marcon with Baird.

Speaker 4

Hey, good afternoon, Keith and Mike. Wanted to focus on Protiviti. It looks like at the midpoint of your guidance, you're basically assuming a positive inflection with regards to the revenue trends, obviously against and not necessarily against an easier comp. So I'm wondering how is the level of visibility? Are the comments that you made about improving weekly trends Consistent there, and what areas or practice areas or geographies are seeing the strongest growth Within Protiviti?

Speaker 2

Well, The facts are that let's first look at our Q1 guidance. It assumes Above trend, if you look at the last 10 years of what happens sequentially for Protiviti, it assumes above trend growth, Which is a good thing. As to level of visibility, Protiviti certainly has more backlog than is the case for Talent Solutions. They know what percent of their forecast is already scheduled in their resource system And that is strong. And so as we look at Q4 into Q1, Q4 as we projected was very similar to Q3 on a same day basis, Slightly better, beat forecast.

Speaker 2

And as we move into Q1, as I said before, Slightly above traditional sequential trend, which is good for Protiviti. We feel good about where Protiviti is. 1st quarter, Sequentially or seasonally is always a tougher quarter for Protiviti. They on the one hand, on the revenue side, internal audit utilization declines modestly Because clients focus on getting their external audits done, which crowds out Their work on internal audit, that's something that's happened for years years. And further, they've got their promotions and raises That happened all at once on January 1, firm wide globally, and their client contract cycle usually begins in the Q1.

Speaker 2

And so they began to recover those higher costs over the course of the year. You don't have to look very far, look at 2023, look at Gross margin progress they made from the Q1 to the Q4, We would expect, they expect to see that kind of progress again as we look across 2024. So we feel good about Protiviti. If anything, business conditions are same or a little better, and we would say the same thing in Talent Solutions, Same to a little better.

Speaker 4

That's great. And then can you talk a little bit about what you're seeing in terms of Competition or pricing, there have been some reports in terms of the big four about potentially having some excess capacity and perhaps Discounting a little more than they usually have. Are you seeing that? And to what degree have you offset that with regards to a reduction with regards to the number of contractors and professionals within Protiviti In terms of the cost base?

Speaker 2

So, as we talked last quarter, The big four have gotten aggressive in certain locations based on their own utilization levels And price competition has been tough for a couple of quarters, but that's not something that's new And that's something that's well built into the guidance we've given. As to Protiviti's on cost Control measures. They have made a significant reduction. In fact, the reduction we talked about in the prepared remarks It's virtually all contractors year on year, and it's certainly a nice variable cost lever they have from a cost standpoint, that helps as they deal with this environment versus more normal environments.

Speaker 4

That's great. Thank you.

Operator

Your next question comes from the line of Andrew Steinerman with JPMorgan.

Speaker 1

Hi, Keith. It's Andrew. What do you think has led to the improved Tone of client discussions in the last 90 days and does that apply to both Talent Solutions and Protiviti?

Speaker 2

Well, as we mentioned, it's the combination of there's less inflation, there's Really no fears of more rate increases and in fact hopes or rate decreases, fewer economists are calling for a recession. So it's a cumulative in fact of all of those. There's less concern by our Clients that were going into a recession than there were a year ago and it sets a Slightly more positive tone. I'd say that's true on both the Talent Solutions and Protiviti side. I mean, it isn't huge, don't get me wrong.

Speaker 2

The environment is sane to better on the Talent Solutions side, sane to better on the Protiviti side, but that's Better than what we've been saying for several quarters where it's been declining somewhat. Yes,

Speaker 1

I agree. Thank you very much.

Operator

Your next question comes from the line of Heather Balsky with Bank of America.

Speaker 5

Hi, thank you for taking my question. I actually just had a question on your CapEx spend. And if you can help us, just kind of what are the investments for 2024, kind of what might be driving the increase? And I guess how much of that could be variable in nature depending on how the environment goes? Thanks.

Speaker 2

Okay. So, first of all, we continue our commitment to technology, innovation, AI as we have for several years in a row. So there's very little change And the piece of that, that relates to Technology Innovation AI. The increase is almost entirely attributed to In corporate services in Menlo Park and Pleasanton San Ramon, We are significantly downsizing our space. And in San Ramon, we're actually moving.

Speaker 2

And that requires Tenant improvements, furniture fixtures, but that investment orders of magnitude, which is $20,000,000 In turn, results in rent savings of about $5,000,000 a year. So you can see that pays for itself quickly. And in terms of San Ramon, the lease is 11 years. And so for savings of $5,000,000 11 years, you spend $20,000,000 So we're going to reduce our footprint by about 2 thirds.

Speaker 5

That's really helpful. And just as a quick follow-up to that, if we take $20,000,000 out of your CapEx, is that the way to think about run rate in future years?

Speaker 2

Sure. And so, if you look at our CapEx spending Over a 10 year period, it averages about 1.3% of revenue. And but for this Corporate services move, downsize, that's where we would be again in 2024. But as you can see, the $20,000,000 is money well spent because it's essentially driving cost savings.

Speaker 5

Got it. That's helpful. Thank you very much.

Operator

Your next Question comes from the line of Trevor Romeo with William Blair.

Speaker 6

Hi, thanks for taking the questions.

Speaker 7

First one, I just wanted to kind

Speaker 6

of follow-up on your commentary about approaching a positive inflection point. I think Clearly, it does seem like year over year declines have leveled off. I guess two questions on this. One, do you see this more a factor of comps becoming easier Or the underlying demand improvement maybe getting slightly better? And then 2, I guess, could you just define exactly what you mean by positive inflection, whether that's Weekly revenue starting to grow again.

Speaker 6

Again, yes.

Speaker 2

Okay. And so We're not talking about year on year comps getting easier. As we talked about in prior quarters, In this environment, we think it's much more important to look at sequential trends and within that weekly sequential trends. So we talked last quarter about from beginning to end of the quarter, our weekly sequential revenue trends We're about negative 3% from the beginning to the end. If you compare that same statistic through the middle of December before the holiday is impacted, That number is about 1%.

Speaker 2

And so, 13 weeks prior to mid December, The beginning to end point only changed by 1%. And so getting that to 1% is getting very close to Weekly sequential results going from negative to positive. And that's That's what we mean by inflection point. It's got nothing to do with year on year. It's got nothing to do with comps being easier or harder Year on year, it's saying if you look at weekly trends for the 13 weeks, which is about a quarter ending mid December, which doesn't include holiday impacts.

Speaker 2

Beginning to end, we were only down 1%. That's better than the 13 weeks in the 3rd quarter, Which was better than the 13 weeks in the second quarter. So we've got a couple of quarters where the weekly sequential trends have improved And rather than talking about narrowing declines, which is what we've talked about for the last couple of quarters, We're very close to going even, if you will, to the point of having positive Weekly trends.

Speaker 4

Okay, great. That's exactly what I

Speaker 6

was looking for. And then just maybe one on Protiviti. I was just wondering if you could maybe give

Speaker 2

us an update

Speaker 6

on utilization trends in the quarter, kind of how you're thinking about the balance of head

Speaker 2

Well, utilization was what we expected it to be in the 4th quarter. Generally, Protiviti Performed better, slightly better than we expected, led by our risk and compliance, as we've talked about. In the Q1 guidance, as always, because of the internal audit dynamics I talked about earlier, There is always a modest decline in utilization for the Q1. That's a seasonal thing, but that seasonal impact Again, it's about what we traditionally see and is what we expect. So we would argue that Sequentially, seasonally, however you want to think about it, Protiviti's Q1 is about what we would expect on a sequential basis.

Speaker 2

Year on year, because you've had 3 quarters that have been sequentially softer than in the past, Year on year is still impacted by that. But if you just focus on current results, Forecasted first quarter results, sequential impacts are about what we expect. Protiviti at top line is actually projecting above trend first quarter relative to the last several years.

Speaker 4

Thank you, Keith.

Operator

Your next question comes from the line of Stephanie Moore with Jefferies.

Speaker 8

Hi, good afternoon. Sorry, I was on mute. Thank you for the question. I just wanted to follow-up. I think you've clearly explained kind of what you're saying on a week over week basis.

Speaker 8

So my question is, Have you started to maybe adjust maybe ramping of recruiters or preparing for a potential inflection or improvement on the market? Or what would you need to see to maybe if you haven't done so, what would you need to see from a sequential or trend standpoint to start making those adjustments? Thank you.

Speaker 2

Well, because we haven't reduced our recruiter headcounts Commensurate with revenue declines, we do have dry powder capacity As business conditions improve, so we would not look to immediately begin to add to headcount, but the more Continued weekly sequential improvement we see, the more likely it would be that we would begin to add headcount. So we have some capacity as we speak, which is by design, we haven't been looking To optimize trough margins, we've been looking to have dry powder as things get better. We have that. We can rely on that probably for a quarter or 2, depending on how quickly things get better, Then we will begin to add the headcount. And I can assure you there is plenty of pent up demand Out in our branch offices for us to add to headcount.

Speaker 2

That's the understatement of everything I've said so far today.

Operator

Your next question comes from the line of George Tong with Goldman Sachs.

Speaker 9

Hi, thanks. Good afternoon. At the midpoint, you're guiding to about a 200 basis point step down in EBIT margins from 4Q to 1Q. Can you elaborate on what's driving the

Speaker 2

Well, I think you're talking sequential step down And that sequential step down is virtually all Protiviti, and that's that typical seasonal impact of less chargeability utilization at the revenue line for internal audit, External audit crowd out that I talked about and then at the cost line, you've got all those raises and the impact of promotions that yet recovered on a lag basis over the course of the year. Again, very typical seasonal Impact and something that we reverse over the course of the year just as we did during 2023 And in prior years.

Speaker 9

Got it. That's helpful. And sticking with Protiviti, you mentioned that Economic conditions are continuing to impact the average deal size and the time it takes to close contracts. Can you elaborate on some of those developments in terms of maybe providing some metrics and how much deal sizes have changed and how long sales cycles may have elongated?

Speaker 2

Well, we haven't gotten that granular. As clients focus on cost, They're conservative, they're more tentative and to the extent they have demand, they're more They take longer to decide when to pull the trigger, and then once They decide it takes longer to get the contract and then get the project started, but that's an environment Protiviti has been seeing for the last 2 or 3 at a minimum. The good news is the aggregate pipeline continues to grow. However, because it takes longer to convert those to contracts and then longer still to convert those to actual project starts, Their revenues are impacted, but the overall pipeline continues to grow, which we're very pleased and we're very optimistic with. It's not new.

Speaker 2

It's something they've been dealing with for the last at least 2 or 3 quarters. And it's not just Protiviti, it's pretty much a consulting industry wide phenomenon.

Speaker 9

Great. Thanks very much.

Operator

Your next question comes from the line of Manav Patnaik with Barclays.

Speaker 10

Thank you. Just back on the margins, I mean, I understand sequentially this is what you see, I guess, every year. But is there something else This year it just feels a little bit lower than I think we all thought and maybe perhaps there is a bigger catch up for the rest of the year if you could help us with the cadence there?

Speaker 2

Well, the sequential decline is in line, as we talked about. I think The issue is you're starting from a lower Q4 when you apply that sequential decline to it to get to Q1 than you have in years past. But as far as the sequential impact of the seasonality that I've talked about, It's no greater than before. And in fact, we talked about how at the segment income or operating income level, Sequentially, Protiviti is down about 6 percentage points. And if you look at the last 10 years, the range of that has been 4 to 7.

Speaker 2

So while maybe it's a little bit at the higher end of that range, last year that same sequential decline was 6.5 percentage So if anything, it's an improvement relative to a year ago. So, no, There is nothing else. There is not something else.

Speaker 10

Okay, fine. And then just in terms of the Can you just talk about the cross sell and kind of the success rates you're seeing again between Protiviti and staffing and if there's anything In particular, the call out there?

Speaker 2

We continue to compete effectively by having resources from Talent Solutions And Protiviti available to our clients under one roof with 1 sales and delivery team. Some of the optimism, some of the reason why we're above trend on the Q1 guidance as we've had a couple of wins recently that are pretty significant That are in fact combined wins where Talend Solutions and Protiviti went to market together. So we're encouraged by that. If you look at Protiviti's revenues, about 25% of their revenues for 2023 were with resources, staff from Talent Solutions. That peaked at about 30% just post COVID when Due to the nature of some of those public sector engagements, they were more contractor heavy, but We're about 25% of Protiviti's revenues come from resources that are sourced from talent solutions.

Speaker 2

We think that's wonderful. I mean, the hours would be even larger than that because the average hourly rate for contractors is less than it is For the full time employees of Protiviti, but 25% of revenues, Protiviti comes from contractor resources, Showing it works. We think that will grow over time and it's a competitive advantage. Nobody else has a business model that under one roof plus professional level contractors together with Big four level consulting resources.

Speaker 10

Okay. Thank you, Keith.

Operator

Your next question comes from the line of Kevin McVeigh with UBS.

Speaker 11

Great, thanks and Congratulations on the awards, especially the management, well deserved. The Protiviti headcount adjustments and the employee headcount, Is that a function of just the deleveraging in the business? Or is that some of the technological efficiencies you're starting to see around GenAI, things like that? Was that just purely the step function in the revenue?

Speaker 7

Well,

Speaker 2

It started with revenue impacts and Protiviti's revenues taking 2023 on an annual basis We're only down a couple of single digit percentage points, not a lot. That said, They had anticipated higher revenues and when they were recruiting 12 months in advance of that, So they had full time employees coming on board that they had to adjust for Given the flattening of revenues and the good news is by and large all of those adjustmentreductions came from contractors and by and large, they protected their full time employees. But it's not some AI technology driven impact on the Protiviti side, it's more They're matching their cost to revenues using this tranche of variable costs they have That frankly in their prior lives as a big four firm, they didn't have that lever and nor do any other big four firms have that Variable lever either. So what a wonderful thing that they have that tranche of variable cost That they can use when they need to, which they have in the last 24 in the last 12 months.

Speaker 11

That makes sense. And I just want to go back because I just want to make sure I'm clear on the margins because I understand the seasonal step function, but When I look at the absolute dollar revenue you're guiding to relative to the EPS, like it just seems I'm missing something. I mean is there any maybe a workers' comp something else because and I know levels vary, but if I go back to even 2021 and look at $1,400,000,000 of revenue, you printed $0.98 And just can we reconcile that? And then is there any way I know you We don't give annual guidance, but is there a way to think about if you start the year at the midpoint, how does that kind of scale over the course of the year? Just Again, I think you've been clear, I'm just missing it.

Speaker 2

Well, on the talent solutions side, you've got some negative leverage Because we haven't cut our headcount commensurate with top line declines. As I talked about earlier, we haven't tried to optimize Trough margins, but instead we've kept capacity for when things get better. So you've got some negative leverage there. And then on the Protiviti side, we've now talked about many times, you've got beginning of year promotions, beginning of year Salary increases and you've got beginning of year utilization contraction for seasonal reasons in internal audit. But if you look over the course of the year, Protiviti last year, as an example, had started the Q1, Its operating margin or segment margin was 7.9% then went to 8.9% and went to 10.9% and went to 11.4% Between the Q1 and the Q4.

Speaker 2

And so that's recovering at the top line with contracts with higher bill rates. That's also better managing the contractor full time employee mix. And so virtually every year, They improved their margins over the course of the year and our expectation would be that's true in 2024 as well. But there is no missing piece. Sure, you've got some negative leverage on the talent solutions side, as I just said, And you've got Protiviti out of the gate with smaller margins, but that's always true in the Q1.

Speaker 11

Thank you.

Operator

Your next question comes from the line of Kartik Mehta with Northcoast Research.

Speaker 7

Good evening. Steve, I wanted to ask, you talked about a little bit about the big four being aggressive in some pricing in some geographies. And I'm wondering, With that as a backdrop, maybe your ability to recover some of the cost increases you're seeing because of raises And promotions and maybe how those dynamics play would play out throughout the year?

Speaker 2

Protiviti's gross margins are a function of several factors. 1 is bill rate increases, 1 are The raisespromotions, one is the mix of contractors versus full time. One is the shape of the pyramid bid, meaning the ratio of the higher level managing directors to the lower level Consultant level 1s and the contractors. And so, there are multiple levers that can be adjusted to manage gross margin. And to the extent that you might not get as much as an example from bill rate increases, You can tweak your employee versus contractor mix in part to deal with that.

Speaker 2

So there are multiple levers And Protiviti well knows each of those levers and have actively managed them, Did a very good job during 2023 managing the blend of those levers to bring their margins up significantly from beginning to end of the year. They had 11.4% Segment income margins in the 4th quarter, which is fantastic.

Speaker 7

Hi, Ann. Just a question on bank spending. You've talked about, obviously, the need for banks on risk and kind of Compliance spending, I'm wondering has Protiviti seen any pressure from maybe consulting on the technology part or any other part On the banking side?

Speaker 2

I'd say on the regulatory compliance And remediation, banks, those things have to happen. And in many cases, the regulators require a 3rd party consultant at the table. And so that's been very resilient. And in 2023, Protiviti had double digit revenue growth, primarily from big banks and financial institutions. So that piece of big banks grew nicely.

Speaker 2

The internal audit piece of big banks, however, was pressured somewhat As their cost measures put them in a position to convert some of the work that was done by third parties to internal staff and that was at the expense of all consulting firms, Protiviti included. But when you put the Packaged together, the financial services industry for Protiviti that includes regulatory Our risk and compliance as well as internal audit, it still grew single digits, but there was 2 different pieces of that. One grew nicely and one was impacted by big bank cost measures.

Speaker 7

Thank you very much. Appreciate it.

Operator

Your next question comes from the line of Jeff Silber with BMO Capital Markets.

Speaker 7

Hey, good afternoon. This is Ryan on for Jeff. Just can you talk about your bill rates or placements for fee assumptions for 2024?

Speaker 2

Well, as you've seen now for many quarters, as wage inflation has come down, There's been a smaller pass through of that on our side, so the bill rates have come down as well. And we would expect over the course of 2024 that wage rate increases would continue to moderate And therefore, our bill rates would moderate accordingly, but our gross margin spread, the percentage gross margin should remain intact. Frankly, the biggest swing factor, just like we looked year on year in the Q4, the biggest swing factor was conversions, Converting contractors to full time, and those were down about 30 basis points year on year, and that's pretty much the change in Gross margins year on year. So, we would expect some moderation, But at the top line, but our gross margin percentage shouldn't be impacted because Whatever less our bill rates are, our pay rates would be down accordingly.

Speaker 7

Got it. Thank you. And then just related to the prior question, can you give us a breakdown on some of those underlying Protiviti businesses between the Internal audit and the tech consulting and risk and compliance?

Speaker 2

Well, strongest was Regulatory Risk and Compliance, where they grew nice double digit rates for the year. Technology consulting, I would say is flattish and internal audit would be down mid single digits And business process improvement, which includes things like IPO, M and A, To some extent, public sector, that was down by double digit rates as expected. The good news is, if you just focus on that public sector piece, as state and local governments are understaffed, As local education understaffed, they're seeing some nice wins and some of that 1st quarter above trend optimism relates to public sector engagements, which is a wonderful thing. Okay. So that was our last question.

Speaker 2

Thank you very much for joining us.

Operator

This concludes today's teleconference. If you missed any part of the call, it will be archived in audio format in the Investor Center of Robert Half's website at roberthalf.com. You can also log in to the conference call replay. Details are contained in the company's press release issued earlier today.

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Earnings Conference Call
Robert Half Q4 2023
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