NYSE:RSKD Riskified Q3 2024 Earnings Report $4.66 -0.02 (-0.43%) Closing price 04/25/2025 03:59 PM EasternExtended Trading$4.68 +0.01 (+0.32%) As of 04/25/2025 04:54 PM Eastern Extended trading is trading that happens on electronic markets outside of regular trading hours. This is a fair market value extended hours price provided by Polygon.io. Learn more. Earnings HistoryForecast Riskified EPS ResultsActual EPS$0.03Consensus EPS $0.02Beat/MissBeat by +$0.01One Year Ago EPS-$0.12Riskified Revenue ResultsActual Revenue$78.80 millionExpected Revenue$75.01 millionBeat/MissBeat by +$3.79 millionYoY Revenue Growth+9.60%Riskified Announcement DetailsQuarterQ3 2024Date11/13/2024TimeBefore Market OpensConference Call DateWednesday, November 13, 2024Conference Call Time8:30AM ETUpcoming EarningsRiskified's Q1 2025 earnings is scheduled for Wednesday, May 14, 2025, with a conference call scheduled at 8:30 AM ET. Check back for transcripts, audio, and key financial metrics as they become available.Q1 2025 Earnings ReportConference Call ResourcesConference Call AudioConference Call TranscriptSlide DeckPress Release (8-K)Earnings HistoryCompany ProfileSlide DeckFull Screen Slide DeckPowered by Riskified Q3 2024 Earnings Call TranscriptProvided by QuartrNovember 13, 2024 ShareLink copied to clipboard.There are 8 speakers on the call. Operator00:00:00Good day and thank you for standing by. Welcome to the Riskify Third Quarter 20 24 Earnings Call. At this time, all participants are in a listen only mode. After the speakers' presentation, there will be a question and answer session. Session. Operator00:00:19Please be advised that this conference is being recorded. I would now like to hand the conference over to your speaker today, Chet Mandel, Head of Investor Relations. Please go ahead. Speaker 100:00:30Good morning, and thank you for joining us today. My name is Chet Mandel, Riskify's Head of Investor Relations. We are hosting today's call to discuss Riskify's financial results for the Q3 of 2024. Participating on the call today are Ido Gal, Riskify's Co Founder and Chief Executive Officer and Agi Doceva, Riskify's Chief Financial Officer. We released our results for the Q3 of 2024 earlier today. Speaker 100:00:55Our earnings materials, including a replay of today's webcast, will be available on our Investor Relations website at ir.riskify.com. Certain statements made on the call today will be forward looking statements related to our operating performance, business and financial goals, outlook as to revenues, gross profit margin, adjusted EBITDA profitability, adjusted EBITDA margins and expectations as to positive cash flows, which all reflect management's best judgment based on currently available information and are not guarantees of future performance. We intend all forward looking statements to be covered by the Safe Harbor provisions contained in the Private Securities Litigation Reform Act of 1995. These forward looking statements reflect our expectations as of the date of this call and except as required by law, we undertake no obligation to revise this information as a result of new developments that may occur after the time of this call. These forward looking statements involve risks, uncertainties and other factors, some of which are beyond our control, that could cause actual results to differ materially from our expectations. Speaker 100:01:58You should not put undue reliance on any forward looking statement. Please refer to our Annual Report on Form 20 F for the year ended December 31, 2023, and subsequent reports we file or furnish with the SEC for more information on the specific factors that could cause actual results to differ materially from our expectations. Additionally, we will discuss certain non GAAP financial measures and key performance indicators on the call. Reconciliations to the most directly comparable GAAP financial measures are available in our earnings release issued earlier today and also furnished with the SEC on Form 6 ks and in the appendix of our Investor Relations presentation, all of which are posted on our Investor Relations website. Will now turn the call over to Itau. Speaker 200:02:41Thanks, Chet, and hello, everyone. Our revenue growth during the Q3 and 1st 9 months of 2024 continued to be primarily driven by the execution of our go to market strategy, which contributed to 10% year over year revenue growth in both periods. For the 1st 9 months of 2024, we've achieved GMV growth of 16% and our non GAAP gross profit growth of 17% year over year outpaced our revenue growth, demonstrating our ongoing commitment to adjusted EBITDA margin expansion. I am pleased that we are flowing through some of the outperformance that we've seen in the Q3 to the annual guide. We are executing on our goal of expanding our merchant base through new logo wins. Speaker 200:03:24Our top 10 new logos added in the Q3 included key wins across each of our 6 verticals further broadening our network. We continue to add to our portfolio of merchants in our more established areas such as fashion and luxury and tickets and travel and capture share in newer areas such as remittance and food. I want to highlight an important win in a newer sub vertical for us. During the Q3, we went live with our core chargeback guarantee product with our 1st traditional grocery merchant who has GMV of over $1,000,000,000 We have helped this merchant reduce its fraud costs by approximately 40% by fully automating their fraud efforts and upon initial contract captured all of their eligible chargeback off volume for a multi year term. As the way consumers shop continues to migrate towards online channels, we are being strategic in how we focus our go to market efforts towards both discretionary and especially non discretionary areas. Speaker 200:04:22Overall, I am excited about the expansion in our food category. Year to date, we've been successful with our new business generation. I believe that our focus on strong merchant performance combined with the sophistication and accuracy of our platform continues to differentiate us from our competitors. In the Q3, we closed more new business than in each of the first and second quarters and we anticipate a similarly strong Q4. Notably, in the 1st 9 months of the year, we have already matched the number of new business contracts with an annual value of $1,000,000 or more that we achieved throughout all of 2023. Speaker 200:05:00We believe that our pipeline for 2025 is robust and that we are well positioned to further diversify our revenue across verticals, geographies and product lines. It is important to note that we have made this progress against an uneven backdrop in a recent uptick in competitive pressure. We were recently made aware that a large merchant which makes up a significant portion of our home category would be leaving the Riskify network at the end of October. We are taking this opportunity to refine our pricing and product bundling strategies, enhance our go to market coverage and strengthen our contract renewal processes in order to best position the business to win and retain customers. I want to highlight that during the Q3, we achieved 100 percent renewal rate across our top 20 contracts up for renewal and outside of this turn event, we anticipate a similarly strong Q4 of renewal activity as well. Speaker 200:06:01I believe that our underlying business fundamentals remain strong. I believe that we have developed one of the most powerful and differentiated AI platforms in the market. This platform is powered by our advanced machine learning intelligence models, which are built from proprietary and vast datasets comprising billions of historical transactions, hundreds of billions of data attributes and repeat interaction histories for hundreds of millions of consumers captured over a more than 10 year period. I believe that this large global merchant network has created a unique data advantage for us and is what sets us apart. Our algorithms learn from every transaction by being fed back into the system for model training, creating a constant feedback loop that strengthens our platform's predictive capabilities, generating strong performance for our merchants. Speaker 200:06:51We believe that by focusing on improvements to our technology, we are continuing to strengthen the accuracy and performance of our artificial intelligence. As has been reported widely, scammers are now leveraging artificial intelligence tools in areas beyond typical card not present fraud. Just as an example, we are now seeing scammers use chatbots to automate return and refund requests, generate phony tracking numbers and find other vulnerabilities in merchants' back end systems to deliberately return empty boxes while keeping goods for themselves. It's imperative for merchants to fight bad actors and outmatch these fraudsters by leveraging the technological capabilities of advanced next generation solutions like Riskified. That's why I'm really excited about the NAND suite of tools that we recently released for Policy Protect, which are aimed at preventing this type of behavior. Speaker 200:07:45These sophisticated tools place our machine learning network directly in our merchants' hands by providing automated self-service capabilities for the creation, simulation and management of customer facing policy decisions. We are able to deliver unmatched flexibility and precision in automating and setting policies based on Riskify's identity and risk models. These enhancements in part have contributed to our Rogen platform adoption. I am excited that in the Q3 we went live with the largest PolicyProtect deal since launch worth nearly $2,000,000 in annual contract value. We have been able to deliver value to the merchant by blocking an incremental 7% of abusive returns while working to keep customer complaints in line with the merchant's target. Speaker 200:08:33Overall, I believe that we have the best product in a huge market and are well positioned to capture more market share. As we continue to layer in additional capabilities to help enterprise e commerce merchants manage their businesses better, become more profitable and further understand their customers, we are only extending our leadership position. I am proud of our ability to execute on our gross profit objective as we scale our global network. We have improved our adjusted EBITDA outlook for the 3rd consecutive quarter and are working towards delivering further adjusted EBITDA margin expansion in the quarters and years to come. We are generating meaningful free cash flow and our strong cash reserves with no debt empower us to utilize our capital strategically. Speaker 200:09:18We are assessing product bolt on M and A to help accelerate growth and expand our platform and we are looking for opportunities for potential consolidation of smaller players to drive scale and synergies. We have a high bar for M and A and will always weigh shareholder value when assessing potential M and A opportunities. That being said, in the near term, we believe that we have capital available to accomplish these capital allocation goals while also leveraging our large cash position to opportunistically repurchase shares. To this end, our Board has recently approved an additional $75,000,000 buyback authorization. Given our past buyback activity and our current intent to strategically utilize our strong cash position for additional repurchases, we believe that we have the capacity to remove approximately 10% to 15% of our shares outstanding annually over the coming years. Speaker 200:10:16Putting this all together, I am confident that our business is resilient and that we have the best team in place to attack the opportunities in front of us. As we head into the holiday season, I am looking forward to driving value for our merchants and shareholders. Now over to Agi. Speaker 300:10:33Thank you, Ida, team and everyone for joining today's call. Our GMV for the Q3 was $34,700,000,000 reflecting a 17% increase year over year. We achieved record 3rd quarter revenue of $78,800,000 up 10% year over year. Our GMV and revenue growth during this quarter was primarily driven by continued new merchants and up sell activity. Consistent with the first half of the year, our growth in our fashion and luxury vertical was primarily driven by new business activity and growth in fast fashion merchants. Speaker 300:11:14This growth was partially offset by continued same store sales pressure within our high end fashion subvertical. Overall, our fashion and luxury category grew by low single digits in the 3rd quarter, which represents a good proxy for the expected growth in this vertical for the full year. Our tickets and travel vertical grew over 20% in the third quarter, an acceleration from the first half of the year, primarily due to new business activity, seasonal strong performance in the live event space and better than expected summer travel. Based on activity levels in October early November, we're expecting this acceleration to continue into the 4th quarter. This is being driven by better than anticipated activity across both travel and live events fueled by continued strength of new business in this category. Speaker 300:12:09Our general vertical, which includes both food and general retail merchants grew 15% in the Q3, primarily driven by growth in our food subvertical offset by weakness in our general retail subvertical. In addition, we saw over 70% growth in our payments and money transfer category, driven predominantly by new business activity, which remains a key area of expansion. The home category declined by 2% year over year. Going forward, as a result of the churn events that Itau referenced earlier, we expect to have non comparable periods in this category until the Q4 of 2025. Finally, we also saw revenue growth across all geographies. Speaker 300:12:55Our Q3 revenue in the United States, our largest region grew by 14% year over year and we experienced 9% year over year growth in EMEA exceeding our expectations. I'm excited about the growth we experienced in the other Americas, which represents Canada and Latin America and the APAC region, which grew by 9% 25% respectively, both fueled by market share gains achieved through the addition of new logos. Moving to the discussion of our gross profit margin, operating expenses and adjusted EBITDA. Unless otherwise noted, I will be referencing non GAAP financial measures with respect to these metrics. We have provided a reconciliation of GAAP to non GAAP financial measures in our earnings release. Speaker 300:13:45As a reminder, I encourage you to continue analyzing our gross margin on an annual basis, given individual quarters can vary due to many factors, including the ramping of new merchants and the risk profiles of transactions approved. Our gross profit margin for the Q3 of 2024 was 50%, in line with our expectations. We continue to benefit from improvements in our overall core machine learning model and the positive impact of new product revenue offset by the impact of ramping of significant new merchants and quarterly variability in our revenue mix. For modeling purposes, we continue to expect our non GAAP gross profit margin to be between 52.5% to 53.5% for the full year and expect our Q4 margin to be above this range. Moving to our operating expenses. Speaker 300:14:38We continue to manage the business in a focused and disciplined manner. Total operating expenses were $38,700,000 for the Q3, representing a year over year decline of 4%. We saw year over year operating expense declines in each of R and D, sales and marketing and G and A. The absolute dollar expenses represented the lowest level in 3 years, while continuing to grow our business. Our operating expenses as a percentage of revenue declined from 56% in the prior year period to 49% in the Q3 of 2024 reflecting leverage in the business model. Speaker 300:15:17For the Q4 of the year, we continue to expect approximately $39,000,000 in expenses. We achieved positive adjusted EBITDA of $900,000 in Q3 of 2024 as compared to negative $8,400,000 in Q3 of 2020 3, representing the 9th consecutive quarter of year over year improvement and the 4th quarter in a row achieving positive adjusted EBITDA. This quarter's positive adjusted EBITDA represents year over year margin improvement of approximately 1300 basis points, which is on top of the approximately 1,000 basis points improvement achieved in each of the last three quarters. Moving to the balance sheet. We ended the Q3 with approximately $390,000,000 of cash deposits and investments and we carry 0 debt. Speaker 300:16:07In the Q3, we increased the pace of our share repurchases from the previous two quarters. During the Q3, we repurchased 8,600,000 shares for a total price of approximately $47,000,000 As a result, total shares outstanding has decreased sequentially by approximately 6,500,000 shares from the 2nd quarter. For the 1st 9 months of 2024, we have repurchased 21,800,000 shares for a total price of approximately $116,000,000 As Ido just mentioned, I'm excited to announce that our Board of Directors has authorized an additional $75,000,000 of share repurchases, subject to the satisfaction of certain Israeli regulatory requirements. When combined with the amounts remain available under our existing share repurchase authorization, our total outstanding authorization is approximately $85,000,000 As a result of our continued strong buyback activity and commitment to managing dilution to meaningfully lower levels than in prior years, we continue to expect our share count to decline year over year. We continue to believe that our strong balance sheet and liquidity position are valuable assets. Speaker 300:17:21We intend to remain thoughtful in how we utilize our capital to drive shareholder value. In addition, we continue to maintain a healthy cash flow model and in the Q3 we achieved quarterly free cash flows of $14,000,000 the highest in our history. As a result of our strong cash flow generation in the 1st 9 months of the year, we now expect to exceed $35,000,000 of positive free cash flow in 2024, up from $30,000,000 previously. Now turning to our outlook. I'm pleased that we're able to raise our 2024 guidance that we previously shared on our last earnings call. Speaker 300:18:01We now anticipate revenue between 322,000,000 and $327,000,000 for the full year 2024 or $324,500,000 at the midpoint. This improvement in our guide is primarily driven by anticipated outperformance in our new business activity and an improved outlook for our tickets and travel vertical in Q4, offset by continued softness in our fashion and luxury vertical and the expected impact of the recent uptick in competitive pressures we're currently seeing, including the churn event in the home category referenced earlier. As a result of our improved revenue outlook, we're also improving our adjusted EBITDA outlook. We now anticipate that our full year adjusted EBITDA will be between $14,000,000 $20,000,000 or $17,000,000 to the midpoint. The current midpoint of our adjusted EBITDA guide represents additional margin expansion of approximately 900 basis points from the prior year, demonstrating leverage in the business model. Speaker 300:19:09Overall, we had a strong Q3, which led us to a healthy 1st 9 months of the year. I continue to believe that our leading product platform and disciplined approach in managing the business will allow us to continue delivering value to our broad based and diversified portfolio of merchants and ultimately to our shareholders. Operator, we're ready to take the first question, please. Operator00:19:34Thank you. Our first question comes from Ryan Tomsello with KBW. Your line is open. Speaker 400:19:56Good morning, everyone. Thanks for taking the questions. Just wanted to start out on the churn call out in the home category. 1st, if there's any way to size the impact of that on a revenue or GMV basis and if that's impacting the 4Q guidance at all? And then just broadly, any color you can provide on maybe what drove that merchant's decision to move off the platform if they're moving to a competitor? Speaker 400:20:21And I think you also called out Ito taking this as an opportunity to review your pricing and bundling strategy. So just maybe elaborate on what you mean by that, if this is perhaps indicative of pricing pressure or changes you might need to make to your pricing strategy? Thanks. Speaker 200:20:39Hey, Ryan. Thanks for the question. So I'll start with giving you more context and then I'll hand it over to Agi to do some of the sizing. So look, for context, in the 6 years that we've been involved with this merchant, they've experimented with a lot of different setups for managing risk and fraud. I think they used about 4 different vendors, including an in house model. Speaker 200:21:00And right now they're moving the volume in house under a different model. This is something they've actually tried before. It was not successful and that's when they ramped up usage of Riskify. I think it's important to mention that most recently this merchant had the highest approval rate and the lowest chargeback rate at least in the 6 years that we've been working with them. So we definitely don't think it's a product issue and we're going to stay close to this merchant to see if there's an opportunity to collaborate again. Speaker 200:21:31Some other items that might have influenced this decision is kind of the merchant's current financial profile and also some personnel and leadership changes, especially in the areas and teams that we were working with. So that's just a bit more context on this specific merchant. When we think about how are we going to adapt to this moving forward, just being a public call, I don't want to go into all the tactical details of what we're going to be doing. But I think there are a few we do want to lean into our product platform a bit more and make sure that it's easier to integrate go live and price for our largest clients because we have seen great adoption and stickiness once we've been successful there. Another thing we're looking at, the task force that the leadership team is focused on is how do we build better incentives for kind of earlier and longer term renewals and leveraging the relationships that we've built over time in order to execute that. Speaker 200:22:27And that's definitely a core focus for us moving forward. Speaker 300:22:31And just to help you size the events, right now the biggest impact we'll be seeing in 2025 is it was a partial event in Q4 or it was approximately $5,000,000 in the 4th quarter. And without this, we'll have seen much higher growth rates in the 4th quarter and obviously an acceleration from the Q3. But I think the right way to think about for 2025 is probably around $18,000,000 impact next year and mostly lapping in Q4 of next year. Speaker 400:23:04Okay, got it. Thanks for all that color. And then I guess, congrats on the large upsell to for the policy for Policy Protect. Any way you can size what that uplift represented to ACV for that client? I guess, I'm just curious how this meaningful win compares to what I think you've previously said is maybe like a 10% to 30% ACV uplift that you think you can get from these additional products like PolicyProtect and Dispute Resolve. Speaker 400:23:37So just generally what you're seeing as you start to find more of a rhythm in these cross sells in terms of the ECDR case? Thanks. Speaker 200:23:45Sure. You're right. I think historically we've said kind of 10% to 20% maybe on the higher end of what's 10% to 30%. This specific deal is actually much bigger than that on as a percent of ACV. I wouldn't get ahead of our skis and go updating all the models. Speaker 200:24:00We think it's a great proof point, but it's not something that we're seeing as common right now. I think maybe the more interesting opportunity is that this is a very large merchant where we actually have a subset of the chargeback volume. So we think potentially as we scale policy and becomes more successful, there's definitely more bundling opportunities and platform opportunities, which can drive acceleration on both ends. So I think that's really exciting for us. Speaker 400:24:29Great. Thanks for taking the questions. Operator00:24:31One moment for our next question. Our next question comes from Ramsey El Assal with Barclays. Your line is open. Speaker 500:24:41Hi, this is Owen on for Ramsey. I appreciate you taking our question this morning. You called out weakness in kind of luxury and home goods, but you also have some good wins in newer categories such as remittances, seeing good growth with kind of grocers come to the platform as well. Just interested in your kind of capacity to grow wallet share on your kind of land and expand strategy within those sort of faster growing new logo verticals, any kind of context there would be helpful. Speaker 200:25:10Sure. So I would say broadly we're really happy with how the new business has been tracking. And if you remember, I think we mentioned a few quarters ago that we're making a conscious effort to diversify from kind of the discretionary areas to have a more kind of resilient and diversified business in some of these categories, groceries, food and remittance that we focused on, we're definitely starting to see the success there. And in areas where we have had this initial success historically like live events and like luxury fashion, we've been able to build a very kind of unique and differentiated network. So kind of leveraging the early successes to capture more. Speaker 200:25:47I think the dynamics around increasing wallet share within our existing clients and also adding newer clients are very similar right now with grocery and remands to some of the other categories. So, yes. Speaker 500:26:02Understood. And just a quick follow-up on that kind of implied Q4 revenue growth rate. Just interested, you called out maybe kind of $5,000,000 from that merchant getting kind of pulled out, but just interested on kind of anything that's else that's baked into kind of that Q4, some of that macro deceleration that you called out last quarter, anything else as we exit into 2025 would be helpful as well. Thanks. Speaker 300:26:28Yes, of course, Owen. Thank you for the question. So when we reported in Q2 in August 30, in August, we talked about some trends that we've seen around travel and fashion. And I was actually pleasantly surprised at the end of the quarter, things reversed a bit, especially in the live events space, but also in travel. Things have turned out to be much more active than we thought. Speaker 300:26:56And that helped us actually outperform in the quarter. Also positively kind of thinking and looking at the 1st few weeks in November and the month of October, we've seen this activity continue to persist. And this is like overall positive trends for these categories and for the year kind of helping us push through some of the outperformance towards the annual guide. In terms of fashion, I think that we've just seen maybe more of the same, maybe kind of a little bit worse actually than what we previously said. So, and it's just in the same categories that we've been mentioning like high end fashion and sneakers. Speaker 300:27:36It's difficult in this category and we are kind of like factoring in this in Q4 as well. And lastly, I'm very happy with our performance from our new logos continuing to kind of expand our penetration in new markets. And this is kind of seen in the numbers where predominantly the growth continues to be kind of driven by new merchant generation. Speaker 200:28:00That's super helpful. Thank you. Operator00:28:03One moment for our next question. Our next question comes from Chris Kennedy with William Blair. Your line is open. Speaker 200:28:13Thanks for taking the questions. Just to follow-up on the last question, any way to think about the growth profile in 2025 given the customer loss and some of the emerging categories? Hey, Chris. Sure. So let me start off. Speaker 200:28:29The things that are working well are the new merchant wins and additions, right? I think we mentioned that already 9 months into the year, we've already increased the amount of new logos worth over $1,000,000 diversification of the client base. So seeing a lot of good success there. On the net of this kind of one off churn events, seen a slightly more competitive environment overall and probably just a bit more related to uneven kind of macro landscape. And I think that on the macro side, I don't think there's any kind of difference or anticipation into 2025 on our end, obviously hoping for improvements, but nothing baked into the model. Speaker 200:29:15So I think that's how we're thinking about the build for next year right now. Okay. And any updated thoughts on your 2026 EBITDA margin goals of 15% to 20%? Thanks for taking the questions. Sure. Speaker 200:29:32No, I would say that's definitely still kind of our North Star and marching order. Again, obviously this is this merchant churn would be a setback to that, but we still think it's achievable based on some of the strength and success we've had in other areas and in kind of over 2 years we have to achieve those targets. We continue to feel confident in our ability to reach them. Thank you. Operator00:29:56One moment for our next question. Our next question comes from Terry Tillman with Truett Securities. Your line is open. Great. Speaker 600:30:06Good morning, Sam. This is Connor Pastorello on for Terry. Appreciate you taking the question. Just curious the first one, any indication so far about the strength of the holiday season? Just any commentary you can provide on what maybe merchants are seeing or what they expect to see in terms of consumer strength? Speaker 600:30:20And then maybe how that impacts your thoughts around growth into the end of the year versus continued new logo activity being strong? Speaker 300:30:29Yes, Terry. Thank you for the question. So just looking at what do we see on our end broadly for Q4, but also some of the industry reports that can be reporting for the holiday season. All in all, we expect a healthy season, a healthy holiday season. And I wouldn't call it like extraordinarily strong or but overall positive. Speaker 300:30:53And I don't have enough view to understand how the sales season is kind of being aligned in terms of timing. Sometimes There's pre sales that kind of last longer and maybe the few days that it's just the actual holiday ourselves. I don't have a view of this yet, but all in all, we do expect a healthy holiday season. Speaker 600:31:13Got it. Okay. And then as a follow-up, just around the operating expense discipline and the focus investment there. Could you maybe just speak to where you're investing and what kind of projects you're seeing having a pretty high ROI either from a go to market perspective or maybe a product platform perspective? Speaker 200:31:30I would say just taking a step back, I think over the past 2 years, we've really been focused on kind of increasing throughput, whether it's leveraging AI tools internally to increase productivity, looking at all the various bottlenecks and automating them so that we have more throughput from our existing team. So I think overall that's been like a very successful enterprise for us. Most of our investments right now on the product side is definitely on expanding the platform and just based on the demand that we're seeing investing in those products and in the key areas that are showing the most success. And when I think about probably the sales and marketing team, a lot of it has been on kind of growth and lead generation, especially in those newer verticals and attacking some of those non discretionary areas as well. Speaker 600:32:20Great. Thank you. Operator00:32:21One moment for our next question. Our next question comes from Reggie Smith with JPMorgan. Your line is open. Speaker 700:32:31Thank you. I guess, wanted to follow-up on the client loss and I wanted to confirm that it was an expiring contract and that just kind of a cancellation mid contract. I was curious when you heard about that loss. And I guess I'm asking because I was somewhat surprised at how quickly they were able to migrate off. And maybe any color you could add around that would be great and I would see follow ups. Speaker 700:33:00Thank you. Speaker 200:33:02Sure. So it was an end of a contract, it was not mid contract. We knew about it during this quarter, which is during Q4. And the last piece around the reduced submission. So like we mentioned, this is a client that's already tested Speaker 700:33:24a lot Speaker 200:33:24of different models over the years and had 4 to 5 different vendors integrated. So I think because of that, it was relatively easier for them to adopt this newer strategy. Speaker 700:33:35Got it. And thinking about it sounds like you guys are going to stay close with them and they may come back if it doesn't work out. The reintegration process, we never kind of experienced that with you guys, but I know you guys integrate very deeply with the website and checkout experience. Would it be easier or easy relatively easy for you to reactivate that if they decide to come back? Speaker 200:33:58Yes. So that would be similar to what we've already done with this merchant historically where we've had these instances, correct. Speaker 700:34:05Understood. Okay. And then one more just kind of big picture question. With all the interest in AI and ML, I was curious if your capabilities could be repurposed beyond retail, if there is a use case or expertise that could possibly be monetized in other ways. Obviously, you're doing Policy Protect, but just thinking more broadly, is there something else that your capabilities lend themselves well to? Speaker 200:34:36Yes. So taking a step back, we really believe that our capabilities are in machine learning or sorry, I should say AI right now on building these models, leveraging our large data set and consortium of merchants, spinning up models, optimizing them, leveraging new data to update them. So we call that our machine learning factory. And to your point right now, we're focused on we initially started by focusing on looking in a transaction and understanding if it's fraudulent or not. We've expanded that to look at a transaction or I should say an identity and understanding if it's abusive or not. Speaker 200:35:13We're expanding that to give merchants self-service tools to leverage our identity engine to use that to build their own kind of policy and ways to manage their business. So we definitely see a lot of additional applications here. Again, just from a competitive perspective, I don't want to outline all of them right now, but that's how we think about it long term, the suite of services enabled by AI for enterprise e commerce clients. Speaker 700:35:39Got it. Is there anything like potentially on the demand side, so like knowing all your data or recognizing all the data that you have like to drive incremental sales, is there anything on the roadmap or does that even make sense to you guys? Speaker 200:35:54Again, there are a lot of things that you could use the predictive capabilities and the data that we have to make a smarter outcome for these enterprise e commerce clients. And I think hopefully we can share more in the quarters ahead about the next big thing. Speaker 700:36:09Cool. Thank you. Sounds good. Operator00:36:12And I'm not showing any further questions at this time. I'd like to turn the call back to Itau Rial for any closing remarks. Speaker 200:36:18All right. Thank you everyone for joining this call and I look forward to updating you on our progress in the quarters ahead. Operator00:36:23Ladies and gentlemen, this does conclude today's presentation. You may now disconnect and have a wonderful day.Read morePowered by Conference Call Audio Live Call not available Earnings Conference CallRiskified Q3 202400:00 / 00:00Speed:1x1.25x1.5x2x Earnings DocumentsSlide DeckPress Release(8-K) Riskified Earnings HeadlinesCritical Contrast: Society Pass (NASDAQ:SOPA) vs. Riskified (NYSE:RSKD)April 25 at 3:01 AM | americanbankingnews.comRiskified To Report First Quarter 2025 Financial Results on Wednesday, May 14April 23, 2025 | finance.yahoo.comNew “Trump” currency proposed in DCAccording to one of the most connected men in Washington… A surprising new bill was just introduced in Washington. Its purpose: to put Donald Trump’s face on the $100 note. All to celebrate a new “golden age” for America. April 28, 2025 | Paradigm Press (Ad)FY2026 Earnings Estimate for Riskified Issued By DA DavidsonApril 18, 2025 | americanbankingnews.comRiskified price target lowered to $6 from $7 at DA DavidsonApril 15, 2025 | markets.businessinsider.comIs Riskified Ltd. (RSKD) the Best Technology Penny Stock to Buy Right Now?March 31, 2025 | insidermonkey.comSee More Riskified Headlines Get Earnings Announcements in your inboxWant to stay updated on the latest earnings announcements and upcoming reports for companies like Riskified? Sign up for Earnings360's daily newsletter to receive timely earnings updates on Riskified and other key companies, straight to your email. Email Address About RiskifiedRiskified (NYSE:RSKD), together with its subsidiaries, develops and offers an e-commerce risk management platform that allows online merchants to create trusted relationships with consumers in the United States, Europe, the Middle East, Africa, the Asia-Pacific, and the Americas. It offers Chargeback Guarantee that ensures the legitimacy of merchants' online orders; Policy Protect, a machine learning solution designed to detect and prevent refund and returns policy abuse in real-time; Account Secure, a solution that cross-checks every login attempt; Dispute Resolve, which is used to compile submissions for fraud and non-fraud related chargeback issues; and PSD2 Optimize that helps merchants avoid bank authorization failures and abandoned shopping carts. The company serves direct-to-consumer brands, online-only retailers, omnichannel retailers, online marketplaces, and e-commerce service providers in various industries, such as payments, money transfer and crypto, tickets and travel, electronics, home, and fashion and luxury goods. 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There are 8 speakers on the call. Operator00:00:00Good day and thank you for standing by. Welcome to the Riskify Third Quarter 20 24 Earnings Call. At this time, all participants are in a listen only mode. After the speakers' presentation, there will be a question and answer session. Session. Operator00:00:19Please be advised that this conference is being recorded. I would now like to hand the conference over to your speaker today, Chet Mandel, Head of Investor Relations. Please go ahead. Speaker 100:00:30Good morning, and thank you for joining us today. My name is Chet Mandel, Riskify's Head of Investor Relations. We are hosting today's call to discuss Riskify's financial results for the Q3 of 2024. Participating on the call today are Ido Gal, Riskify's Co Founder and Chief Executive Officer and Agi Doceva, Riskify's Chief Financial Officer. We released our results for the Q3 of 2024 earlier today. Speaker 100:00:55Our earnings materials, including a replay of today's webcast, will be available on our Investor Relations website at ir.riskify.com. Certain statements made on the call today will be forward looking statements related to our operating performance, business and financial goals, outlook as to revenues, gross profit margin, adjusted EBITDA profitability, adjusted EBITDA margins and expectations as to positive cash flows, which all reflect management's best judgment based on currently available information and are not guarantees of future performance. We intend all forward looking statements to be covered by the Safe Harbor provisions contained in the Private Securities Litigation Reform Act of 1995. These forward looking statements reflect our expectations as of the date of this call and except as required by law, we undertake no obligation to revise this information as a result of new developments that may occur after the time of this call. These forward looking statements involve risks, uncertainties and other factors, some of which are beyond our control, that could cause actual results to differ materially from our expectations. Speaker 100:01:58You should not put undue reliance on any forward looking statement. Please refer to our Annual Report on Form 20 F for the year ended December 31, 2023, and subsequent reports we file or furnish with the SEC for more information on the specific factors that could cause actual results to differ materially from our expectations. Additionally, we will discuss certain non GAAP financial measures and key performance indicators on the call. Reconciliations to the most directly comparable GAAP financial measures are available in our earnings release issued earlier today and also furnished with the SEC on Form 6 ks and in the appendix of our Investor Relations presentation, all of which are posted on our Investor Relations website. Will now turn the call over to Itau. Speaker 200:02:41Thanks, Chet, and hello, everyone. Our revenue growth during the Q3 and 1st 9 months of 2024 continued to be primarily driven by the execution of our go to market strategy, which contributed to 10% year over year revenue growth in both periods. For the 1st 9 months of 2024, we've achieved GMV growth of 16% and our non GAAP gross profit growth of 17% year over year outpaced our revenue growth, demonstrating our ongoing commitment to adjusted EBITDA margin expansion. I am pleased that we are flowing through some of the outperformance that we've seen in the Q3 to the annual guide. We are executing on our goal of expanding our merchant base through new logo wins. Speaker 200:03:24Our top 10 new logos added in the Q3 included key wins across each of our 6 verticals further broadening our network. We continue to add to our portfolio of merchants in our more established areas such as fashion and luxury and tickets and travel and capture share in newer areas such as remittance and food. I want to highlight an important win in a newer sub vertical for us. During the Q3, we went live with our core chargeback guarantee product with our 1st traditional grocery merchant who has GMV of over $1,000,000,000 We have helped this merchant reduce its fraud costs by approximately 40% by fully automating their fraud efforts and upon initial contract captured all of their eligible chargeback off volume for a multi year term. As the way consumers shop continues to migrate towards online channels, we are being strategic in how we focus our go to market efforts towards both discretionary and especially non discretionary areas. Speaker 200:04:22Overall, I am excited about the expansion in our food category. Year to date, we've been successful with our new business generation. I believe that our focus on strong merchant performance combined with the sophistication and accuracy of our platform continues to differentiate us from our competitors. In the Q3, we closed more new business than in each of the first and second quarters and we anticipate a similarly strong Q4. Notably, in the 1st 9 months of the year, we have already matched the number of new business contracts with an annual value of $1,000,000 or more that we achieved throughout all of 2023. Speaker 200:05:00We believe that our pipeline for 2025 is robust and that we are well positioned to further diversify our revenue across verticals, geographies and product lines. It is important to note that we have made this progress against an uneven backdrop in a recent uptick in competitive pressure. We were recently made aware that a large merchant which makes up a significant portion of our home category would be leaving the Riskify network at the end of October. We are taking this opportunity to refine our pricing and product bundling strategies, enhance our go to market coverage and strengthen our contract renewal processes in order to best position the business to win and retain customers. I want to highlight that during the Q3, we achieved 100 percent renewal rate across our top 20 contracts up for renewal and outside of this turn event, we anticipate a similarly strong Q4 of renewal activity as well. Speaker 200:06:01I believe that our underlying business fundamentals remain strong. I believe that we have developed one of the most powerful and differentiated AI platforms in the market. This platform is powered by our advanced machine learning intelligence models, which are built from proprietary and vast datasets comprising billions of historical transactions, hundreds of billions of data attributes and repeat interaction histories for hundreds of millions of consumers captured over a more than 10 year period. I believe that this large global merchant network has created a unique data advantage for us and is what sets us apart. Our algorithms learn from every transaction by being fed back into the system for model training, creating a constant feedback loop that strengthens our platform's predictive capabilities, generating strong performance for our merchants. Speaker 200:06:51We believe that by focusing on improvements to our technology, we are continuing to strengthen the accuracy and performance of our artificial intelligence. As has been reported widely, scammers are now leveraging artificial intelligence tools in areas beyond typical card not present fraud. Just as an example, we are now seeing scammers use chatbots to automate return and refund requests, generate phony tracking numbers and find other vulnerabilities in merchants' back end systems to deliberately return empty boxes while keeping goods for themselves. It's imperative for merchants to fight bad actors and outmatch these fraudsters by leveraging the technological capabilities of advanced next generation solutions like Riskified. That's why I'm really excited about the NAND suite of tools that we recently released for Policy Protect, which are aimed at preventing this type of behavior. Speaker 200:07:45These sophisticated tools place our machine learning network directly in our merchants' hands by providing automated self-service capabilities for the creation, simulation and management of customer facing policy decisions. We are able to deliver unmatched flexibility and precision in automating and setting policies based on Riskify's identity and risk models. These enhancements in part have contributed to our Rogen platform adoption. I am excited that in the Q3 we went live with the largest PolicyProtect deal since launch worth nearly $2,000,000 in annual contract value. We have been able to deliver value to the merchant by blocking an incremental 7% of abusive returns while working to keep customer complaints in line with the merchant's target. Speaker 200:08:33Overall, I believe that we have the best product in a huge market and are well positioned to capture more market share. As we continue to layer in additional capabilities to help enterprise e commerce merchants manage their businesses better, become more profitable and further understand their customers, we are only extending our leadership position. I am proud of our ability to execute on our gross profit objective as we scale our global network. We have improved our adjusted EBITDA outlook for the 3rd consecutive quarter and are working towards delivering further adjusted EBITDA margin expansion in the quarters and years to come. We are generating meaningful free cash flow and our strong cash reserves with no debt empower us to utilize our capital strategically. Speaker 200:09:18We are assessing product bolt on M and A to help accelerate growth and expand our platform and we are looking for opportunities for potential consolidation of smaller players to drive scale and synergies. We have a high bar for M and A and will always weigh shareholder value when assessing potential M and A opportunities. That being said, in the near term, we believe that we have capital available to accomplish these capital allocation goals while also leveraging our large cash position to opportunistically repurchase shares. To this end, our Board has recently approved an additional $75,000,000 buyback authorization. Given our past buyback activity and our current intent to strategically utilize our strong cash position for additional repurchases, we believe that we have the capacity to remove approximately 10% to 15% of our shares outstanding annually over the coming years. Speaker 200:10:16Putting this all together, I am confident that our business is resilient and that we have the best team in place to attack the opportunities in front of us. As we head into the holiday season, I am looking forward to driving value for our merchants and shareholders. Now over to Agi. Speaker 300:10:33Thank you, Ida, team and everyone for joining today's call. Our GMV for the Q3 was $34,700,000,000 reflecting a 17% increase year over year. We achieved record 3rd quarter revenue of $78,800,000 up 10% year over year. Our GMV and revenue growth during this quarter was primarily driven by continued new merchants and up sell activity. Consistent with the first half of the year, our growth in our fashion and luxury vertical was primarily driven by new business activity and growth in fast fashion merchants. Speaker 300:11:14This growth was partially offset by continued same store sales pressure within our high end fashion subvertical. Overall, our fashion and luxury category grew by low single digits in the 3rd quarter, which represents a good proxy for the expected growth in this vertical for the full year. Our tickets and travel vertical grew over 20% in the third quarter, an acceleration from the first half of the year, primarily due to new business activity, seasonal strong performance in the live event space and better than expected summer travel. Based on activity levels in October early November, we're expecting this acceleration to continue into the 4th quarter. This is being driven by better than anticipated activity across both travel and live events fueled by continued strength of new business in this category. Speaker 300:12:09Our general vertical, which includes both food and general retail merchants grew 15% in the Q3, primarily driven by growth in our food subvertical offset by weakness in our general retail subvertical. In addition, we saw over 70% growth in our payments and money transfer category, driven predominantly by new business activity, which remains a key area of expansion. The home category declined by 2% year over year. Going forward, as a result of the churn events that Itau referenced earlier, we expect to have non comparable periods in this category until the Q4 of 2025. Finally, we also saw revenue growth across all geographies. Speaker 300:12:55Our Q3 revenue in the United States, our largest region grew by 14% year over year and we experienced 9% year over year growth in EMEA exceeding our expectations. I'm excited about the growth we experienced in the other Americas, which represents Canada and Latin America and the APAC region, which grew by 9% 25% respectively, both fueled by market share gains achieved through the addition of new logos. Moving to the discussion of our gross profit margin, operating expenses and adjusted EBITDA. Unless otherwise noted, I will be referencing non GAAP financial measures with respect to these metrics. We have provided a reconciliation of GAAP to non GAAP financial measures in our earnings release. Speaker 300:13:45As a reminder, I encourage you to continue analyzing our gross margin on an annual basis, given individual quarters can vary due to many factors, including the ramping of new merchants and the risk profiles of transactions approved. Our gross profit margin for the Q3 of 2024 was 50%, in line with our expectations. We continue to benefit from improvements in our overall core machine learning model and the positive impact of new product revenue offset by the impact of ramping of significant new merchants and quarterly variability in our revenue mix. For modeling purposes, we continue to expect our non GAAP gross profit margin to be between 52.5% to 53.5% for the full year and expect our Q4 margin to be above this range. Moving to our operating expenses. Speaker 300:14:38We continue to manage the business in a focused and disciplined manner. Total operating expenses were $38,700,000 for the Q3, representing a year over year decline of 4%. We saw year over year operating expense declines in each of R and D, sales and marketing and G and A. The absolute dollar expenses represented the lowest level in 3 years, while continuing to grow our business. Our operating expenses as a percentage of revenue declined from 56% in the prior year period to 49% in the Q3 of 2024 reflecting leverage in the business model. Speaker 300:15:17For the Q4 of the year, we continue to expect approximately $39,000,000 in expenses. We achieved positive adjusted EBITDA of $900,000 in Q3 of 2024 as compared to negative $8,400,000 in Q3 of 2020 3, representing the 9th consecutive quarter of year over year improvement and the 4th quarter in a row achieving positive adjusted EBITDA. This quarter's positive adjusted EBITDA represents year over year margin improvement of approximately 1300 basis points, which is on top of the approximately 1,000 basis points improvement achieved in each of the last three quarters. Moving to the balance sheet. We ended the Q3 with approximately $390,000,000 of cash deposits and investments and we carry 0 debt. Speaker 300:16:07In the Q3, we increased the pace of our share repurchases from the previous two quarters. During the Q3, we repurchased 8,600,000 shares for a total price of approximately $47,000,000 As a result, total shares outstanding has decreased sequentially by approximately 6,500,000 shares from the 2nd quarter. For the 1st 9 months of 2024, we have repurchased 21,800,000 shares for a total price of approximately $116,000,000 As Ido just mentioned, I'm excited to announce that our Board of Directors has authorized an additional $75,000,000 of share repurchases, subject to the satisfaction of certain Israeli regulatory requirements. When combined with the amounts remain available under our existing share repurchase authorization, our total outstanding authorization is approximately $85,000,000 As a result of our continued strong buyback activity and commitment to managing dilution to meaningfully lower levels than in prior years, we continue to expect our share count to decline year over year. We continue to believe that our strong balance sheet and liquidity position are valuable assets. Speaker 300:17:21We intend to remain thoughtful in how we utilize our capital to drive shareholder value. In addition, we continue to maintain a healthy cash flow model and in the Q3 we achieved quarterly free cash flows of $14,000,000 the highest in our history. As a result of our strong cash flow generation in the 1st 9 months of the year, we now expect to exceed $35,000,000 of positive free cash flow in 2024, up from $30,000,000 previously. Now turning to our outlook. I'm pleased that we're able to raise our 2024 guidance that we previously shared on our last earnings call. Speaker 300:18:01We now anticipate revenue between 322,000,000 and $327,000,000 for the full year 2024 or $324,500,000 at the midpoint. This improvement in our guide is primarily driven by anticipated outperformance in our new business activity and an improved outlook for our tickets and travel vertical in Q4, offset by continued softness in our fashion and luxury vertical and the expected impact of the recent uptick in competitive pressures we're currently seeing, including the churn event in the home category referenced earlier. As a result of our improved revenue outlook, we're also improving our adjusted EBITDA outlook. We now anticipate that our full year adjusted EBITDA will be between $14,000,000 $20,000,000 or $17,000,000 to the midpoint. The current midpoint of our adjusted EBITDA guide represents additional margin expansion of approximately 900 basis points from the prior year, demonstrating leverage in the business model. Speaker 300:19:09Overall, we had a strong Q3, which led us to a healthy 1st 9 months of the year. I continue to believe that our leading product platform and disciplined approach in managing the business will allow us to continue delivering value to our broad based and diversified portfolio of merchants and ultimately to our shareholders. Operator, we're ready to take the first question, please. Operator00:19:34Thank you. Our first question comes from Ryan Tomsello with KBW. Your line is open. Speaker 400:19:56Good morning, everyone. Thanks for taking the questions. Just wanted to start out on the churn call out in the home category. 1st, if there's any way to size the impact of that on a revenue or GMV basis and if that's impacting the 4Q guidance at all? And then just broadly, any color you can provide on maybe what drove that merchant's decision to move off the platform if they're moving to a competitor? Speaker 400:20:21And I think you also called out Ito taking this as an opportunity to review your pricing and bundling strategy. So just maybe elaborate on what you mean by that, if this is perhaps indicative of pricing pressure or changes you might need to make to your pricing strategy? Thanks. Speaker 200:20:39Hey, Ryan. Thanks for the question. So I'll start with giving you more context and then I'll hand it over to Agi to do some of the sizing. So look, for context, in the 6 years that we've been involved with this merchant, they've experimented with a lot of different setups for managing risk and fraud. I think they used about 4 different vendors, including an in house model. Speaker 200:21:00And right now they're moving the volume in house under a different model. This is something they've actually tried before. It was not successful and that's when they ramped up usage of Riskify. I think it's important to mention that most recently this merchant had the highest approval rate and the lowest chargeback rate at least in the 6 years that we've been working with them. So we definitely don't think it's a product issue and we're going to stay close to this merchant to see if there's an opportunity to collaborate again. Speaker 200:21:31Some other items that might have influenced this decision is kind of the merchant's current financial profile and also some personnel and leadership changes, especially in the areas and teams that we were working with. So that's just a bit more context on this specific merchant. When we think about how are we going to adapt to this moving forward, just being a public call, I don't want to go into all the tactical details of what we're going to be doing. But I think there are a few we do want to lean into our product platform a bit more and make sure that it's easier to integrate go live and price for our largest clients because we have seen great adoption and stickiness once we've been successful there. Another thing we're looking at, the task force that the leadership team is focused on is how do we build better incentives for kind of earlier and longer term renewals and leveraging the relationships that we've built over time in order to execute that. Speaker 200:22:27And that's definitely a core focus for us moving forward. Speaker 300:22:31And just to help you size the events, right now the biggest impact we'll be seeing in 2025 is it was a partial event in Q4 or it was approximately $5,000,000 in the 4th quarter. And without this, we'll have seen much higher growth rates in the 4th quarter and obviously an acceleration from the Q3. But I think the right way to think about for 2025 is probably around $18,000,000 impact next year and mostly lapping in Q4 of next year. Speaker 400:23:04Okay, got it. Thanks for all that color. And then I guess, congrats on the large upsell to for the policy for Policy Protect. Any way you can size what that uplift represented to ACV for that client? I guess, I'm just curious how this meaningful win compares to what I think you've previously said is maybe like a 10% to 30% ACV uplift that you think you can get from these additional products like PolicyProtect and Dispute Resolve. Speaker 400:23:37So just generally what you're seeing as you start to find more of a rhythm in these cross sells in terms of the ECDR case? Thanks. Speaker 200:23:45Sure. You're right. I think historically we've said kind of 10% to 20% maybe on the higher end of what's 10% to 30%. This specific deal is actually much bigger than that on as a percent of ACV. I wouldn't get ahead of our skis and go updating all the models. Speaker 200:24:00We think it's a great proof point, but it's not something that we're seeing as common right now. I think maybe the more interesting opportunity is that this is a very large merchant where we actually have a subset of the chargeback volume. So we think potentially as we scale policy and becomes more successful, there's definitely more bundling opportunities and platform opportunities, which can drive acceleration on both ends. So I think that's really exciting for us. Speaker 400:24:29Great. Thanks for taking the questions. Operator00:24:31One moment for our next question. Our next question comes from Ramsey El Assal with Barclays. Your line is open. Speaker 500:24:41Hi, this is Owen on for Ramsey. I appreciate you taking our question this morning. You called out weakness in kind of luxury and home goods, but you also have some good wins in newer categories such as remittances, seeing good growth with kind of grocers come to the platform as well. Just interested in your kind of capacity to grow wallet share on your kind of land and expand strategy within those sort of faster growing new logo verticals, any kind of context there would be helpful. Speaker 200:25:10Sure. So I would say broadly we're really happy with how the new business has been tracking. And if you remember, I think we mentioned a few quarters ago that we're making a conscious effort to diversify from kind of the discretionary areas to have a more kind of resilient and diversified business in some of these categories, groceries, food and remittance that we focused on, we're definitely starting to see the success there. And in areas where we have had this initial success historically like live events and like luxury fashion, we've been able to build a very kind of unique and differentiated network. So kind of leveraging the early successes to capture more. Speaker 200:25:47I think the dynamics around increasing wallet share within our existing clients and also adding newer clients are very similar right now with grocery and remands to some of the other categories. So, yes. Speaker 500:26:02Understood. And just a quick follow-up on that kind of implied Q4 revenue growth rate. Just interested, you called out maybe kind of $5,000,000 from that merchant getting kind of pulled out, but just interested on kind of anything that's else that's baked into kind of that Q4, some of that macro deceleration that you called out last quarter, anything else as we exit into 2025 would be helpful as well. Thanks. Speaker 300:26:28Yes, of course, Owen. Thank you for the question. So when we reported in Q2 in August 30, in August, we talked about some trends that we've seen around travel and fashion. And I was actually pleasantly surprised at the end of the quarter, things reversed a bit, especially in the live events space, but also in travel. Things have turned out to be much more active than we thought. Speaker 300:26:56And that helped us actually outperform in the quarter. Also positively kind of thinking and looking at the 1st few weeks in November and the month of October, we've seen this activity continue to persist. And this is like overall positive trends for these categories and for the year kind of helping us push through some of the outperformance towards the annual guide. In terms of fashion, I think that we've just seen maybe more of the same, maybe kind of a little bit worse actually than what we previously said. So, and it's just in the same categories that we've been mentioning like high end fashion and sneakers. Speaker 300:27:36It's difficult in this category and we are kind of like factoring in this in Q4 as well. And lastly, I'm very happy with our performance from our new logos continuing to kind of expand our penetration in new markets. And this is kind of seen in the numbers where predominantly the growth continues to be kind of driven by new merchant generation. Speaker 200:28:00That's super helpful. Thank you. Operator00:28:03One moment for our next question. Our next question comes from Chris Kennedy with William Blair. Your line is open. Speaker 200:28:13Thanks for taking the questions. Just to follow-up on the last question, any way to think about the growth profile in 2025 given the customer loss and some of the emerging categories? Hey, Chris. Sure. So let me start off. Speaker 200:28:29The things that are working well are the new merchant wins and additions, right? I think we mentioned that already 9 months into the year, we've already increased the amount of new logos worth over $1,000,000 diversification of the client base. So seeing a lot of good success there. On the net of this kind of one off churn events, seen a slightly more competitive environment overall and probably just a bit more related to uneven kind of macro landscape. And I think that on the macro side, I don't think there's any kind of difference or anticipation into 2025 on our end, obviously hoping for improvements, but nothing baked into the model. Speaker 200:29:15So I think that's how we're thinking about the build for next year right now. Okay. And any updated thoughts on your 2026 EBITDA margin goals of 15% to 20%? Thanks for taking the questions. Sure. Speaker 200:29:32No, I would say that's definitely still kind of our North Star and marching order. Again, obviously this is this merchant churn would be a setback to that, but we still think it's achievable based on some of the strength and success we've had in other areas and in kind of over 2 years we have to achieve those targets. We continue to feel confident in our ability to reach them. Thank you. Operator00:29:56One moment for our next question. Our next question comes from Terry Tillman with Truett Securities. Your line is open. Great. Speaker 600:30:06Good morning, Sam. This is Connor Pastorello on for Terry. Appreciate you taking the question. Just curious the first one, any indication so far about the strength of the holiday season? Just any commentary you can provide on what maybe merchants are seeing or what they expect to see in terms of consumer strength? Speaker 600:30:20And then maybe how that impacts your thoughts around growth into the end of the year versus continued new logo activity being strong? Speaker 300:30:29Yes, Terry. Thank you for the question. So just looking at what do we see on our end broadly for Q4, but also some of the industry reports that can be reporting for the holiday season. All in all, we expect a healthy season, a healthy holiday season. And I wouldn't call it like extraordinarily strong or but overall positive. Speaker 300:30:53And I don't have enough view to understand how the sales season is kind of being aligned in terms of timing. Sometimes There's pre sales that kind of last longer and maybe the few days that it's just the actual holiday ourselves. I don't have a view of this yet, but all in all, we do expect a healthy holiday season. Speaker 600:31:13Got it. Okay. And then as a follow-up, just around the operating expense discipline and the focus investment there. Could you maybe just speak to where you're investing and what kind of projects you're seeing having a pretty high ROI either from a go to market perspective or maybe a product platform perspective? Speaker 200:31:30I would say just taking a step back, I think over the past 2 years, we've really been focused on kind of increasing throughput, whether it's leveraging AI tools internally to increase productivity, looking at all the various bottlenecks and automating them so that we have more throughput from our existing team. So I think overall that's been like a very successful enterprise for us. Most of our investments right now on the product side is definitely on expanding the platform and just based on the demand that we're seeing investing in those products and in the key areas that are showing the most success. And when I think about probably the sales and marketing team, a lot of it has been on kind of growth and lead generation, especially in those newer verticals and attacking some of those non discretionary areas as well. Speaker 600:32:20Great. Thank you. Operator00:32:21One moment for our next question. Our next question comes from Reggie Smith with JPMorgan. Your line is open. Speaker 700:32:31Thank you. I guess, wanted to follow-up on the client loss and I wanted to confirm that it was an expiring contract and that just kind of a cancellation mid contract. I was curious when you heard about that loss. And I guess I'm asking because I was somewhat surprised at how quickly they were able to migrate off. And maybe any color you could add around that would be great and I would see follow ups. Speaker 700:33:00Thank you. Speaker 200:33:02Sure. So it was an end of a contract, it was not mid contract. We knew about it during this quarter, which is during Q4. And the last piece around the reduced submission. So like we mentioned, this is a client that's already tested Speaker 700:33:24a lot Speaker 200:33:24of different models over the years and had 4 to 5 different vendors integrated. So I think because of that, it was relatively easier for them to adopt this newer strategy. Speaker 700:33:35Got it. And thinking about it sounds like you guys are going to stay close with them and they may come back if it doesn't work out. The reintegration process, we never kind of experienced that with you guys, but I know you guys integrate very deeply with the website and checkout experience. Would it be easier or easy relatively easy for you to reactivate that if they decide to come back? Speaker 200:33:58Yes. So that would be similar to what we've already done with this merchant historically where we've had these instances, correct. Speaker 700:34:05Understood. Okay. And then one more just kind of big picture question. With all the interest in AI and ML, I was curious if your capabilities could be repurposed beyond retail, if there is a use case or expertise that could possibly be monetized in other ways. Obviously, you're doing Policy Protect, but just thinking more broadly, is there something else that your capabilities lend themselves well to? Speaker 200:34:36Yes. So taking a step back, we really believe that our capabilities are in machine learning or sorry, I should say AI right now on building these models, leveraging our large data set and consortium of merchants, spinning up models, optimizing them, leveraging new data to update them. So we call that our machine learning factory. And to your point right now, we're focused on we initially started by focusing on looking in a transaction and understanding if it's fraudulent or not. We've expanded that to look at a transaction or I should say an identity and understanding if it's abusive or not. Speaker 200:35:13We're expanding that to give merchants self-service tools to leverage our identity engine to use that to build their own kind of policy and ways to manage their business. So we definitely see a lot of additional applications here. Again, just from a competitive perspective, I don't want to outline all of them right now, but that's how we think about it long term, the suite of services enabled by AI for enterprise e commerce clients. Speaker 700:35:39Got it. Is there anything like potentially on the demand side, so like knowing all your data or recognizing all the data that you have like to drive incremental sales, is there anything on the roadmap or does that even make sense to you guys? Speaker 200:35:54Again, there are a lot of things that you could use the predictive capabilities and the data that we have to make a smarter outcome for these enterprise e commerce clients. And I think hopefully we can share more in the quarters ahead about the next big thing. Speaker 700:36:09Cool. Thank you. Sounds good. Operator00:36:12And I'm not showing any further questions at this time. I'd like to turn the call back to Itau Rial for any closing remarks. Speaker 200:36:18All right. Thank you everyone for joining this call and I look forward to updating you on our progress in the quarters ahead. Operator00:36:23Ladies and gentlemen, this does conclude today's presentation. You may now disconnect and have a wonderful day.Read morePowered by