NASDAQ:BLZE Backblaze Q3 2024 Earnings Report $4.51 +0.04 (+0.89%) Closing price 04/25/2025 04:00 PM EasternExtended Trading$4.51 +0.00 (+0.11%) As of 04/25/2025 04:05 PM Eastern Extended trading is trading that happens on electronic markets outside of regular trading hours. This is a fair market value extended hours price provided by Polygon.io. Learn more. Earnings HistoryForecast Backblaze EPS ResultsActual EPS-$0.29Consensus EPS -$0.11Beat/MissMissed by -$0.18One Year Ago EPS-$0.43Backblaze Revenue ResultsActual Revenue$32.59 millionExpected Revenue$32.54 millionBeat/MissBeat by +$50.00 thousandYoY Revenue GrowthN/ABackblaze Announcement DetailsQuarterQ3 2024Date11/7/2024TimeAfter Market ClosesConference Call DateThursday, November 7, 2024Conference Call Time4:30PM ETUpcoming EarningsBackblaze's Q1 2025 earnings is scheduled for Wednesday, May 7, 2025, with a conference call scheduled at 5:00 PM ET. Check back for transcripts, audio, and key financial metrics as they become available.Q1 2025 Earnings ReportConference Call ResourcesConference Call AudioConference Call TranscriptSlide DeckPress Release (8-K)Quarterly Report (10-Q)SEC FilingEarnings HistoryCompany ProfileSlide DeckFull Screen Slide DeckPowered by Backblaze Q3 2024 Earnings Call TranscriptProvided by QuartrNovember 7, 2024 ShareLink copied to clipboard.There are 8 speakers on the call. Operator00:00:00Good day, and welcome to the Backblaze Third Quarter 20 24 Earnings Call. All participants will be in a listen only mode. After today's presentation, there will be an opportunity to ask questions. Please note this event is being recorded. I would now like to turn the conference over to Ms. Operator00:00:27Mimi Kong, Head of Investor Relations. Please go ahead, ma'am. Speaker 100:00:32Thank you. Good afternoon, and welcome to Backblaze's Q3 2024 Earnings Call. On the call with me today are Glenn Budman, Co Founder, CEO and Chairperson of the Board and Mark Swedan, Chief Financial Officer. Today, Backlaze will discuss the financial results that were distributed earlier this afternoon. Statements on this call include forward looking statements about our future financial results, the impact of our go to market transformation and cost saving initiatives, use of our IPO proceeds, results from new features, the impact of price changes, partnerships and sales and marketing initiatives, our ability to compete effectively and manage our growth and our strategy to acquire new customers and retain and expand our business with existing customers. Speaker 100:01:15These statements are subject to risks and uncertainties that could cause actual results to differ materially, including those described in our risk factors that are included in our quarterly report on Form 10 Q and our other financial filings. You should not rely on our forward looking statements as predictions of future events. All forward looking statements that we make on this call are based on assumptions and beliefs as of today, and we undertake no obligation to update them except as required by law. Our discussion today will include non GAAP financial measures. These non GAAP measures should be considered in addition to and not as a substitute for our GAAP results. Speaker 100:01:53Reconciliation of GAAP to non GAAP results may be found in our earnings release, which was furnished with our Form 8 ks filed today with the SEC. You can also find a slide presentation related to our comments in the webcast, which will also be posted to our Investor Relations page after the call. Please also see our press release or presentation for definitions of additional metrics such as NRR, gross customer retention rate and adjusted free cash flows. Thank you for joining us. I would now like to turn the call over to Gleb. Speaker 200:02:26Thank you, Mimi, and welcome everyone to the call. We had strong third quarter results. Revenue grew 29% with B2 Cloud Storage growing 39% and adjusted EBITDA margin came in at 12%, our record since going public. Over the past few quarters, I've shared product innovations that we have delivered and I feel very good about the unique value proposition we provide and the product roadmap we have in place. But today, I want to focus on 2 new major initiatives. Speaker 200:02:57The first to drive revenue growth, particularly around B2 Cloud Storage and the second to drive cost efficiencies. In our prior call, I introduced 2 new executives that we brought on, Jason Wakim as Chief Revenue Officer and Mark Swedehan as Chief Financial Officer. They joined us with a clear mandate, grow revenue faster and accelerate our path to being free cash flow positive. I'll share details about the new go to market transformation that Jason is spearheading and Mark will speak about aggressively tightening our cost structure. On the go to market front, Jason has hit the ground running and has brought a new sense of energy to the team. Speaker 200:03:41He's focused on 3 critical areas to drive greater growth, upskilling, partnerships and sales plays. 1st, upskilling. We identified that the team lacked a structured approach to qualify leads and execute larger deals. In response, Jason set up a repeatable process that gave the team clear objectives and focus. While still early, we've seen an immediate impact. Speaker 200:04:08The team booked a record amount of annual contract value wins in over a year. We also signed 2 multi year deals, each totaling approximately $1,000,000 and built a record pipeline, including the most 7 figure opportunities in our history. 2nd, partnerships. We previously did a good job signing up resellers, but we realized that we spread ourselves too thin across unproductive partners. Jason prioritized the resellers with the most value and we are focusing on those relationships. Speaker 200:04:43As a result, pipeline opportunities coming from our reseller partners have more than doubled quarter over quarter. 3rd, sales plays. Jason, along with our marketing team are aligning on a core set of sales plays to streamline the activities and drive repeatability. The go to market transformation includes restructuring our marketing team. We appointed a new internal leader and are focusing the team on driving more large opportunities into the pipeline, while returning to our roots of driving efficient brand awareness via our content and community flywheel. Speaker 200:05:20The combination of the changes we're making are focused on driving higher sales productivity, which enables us to deliver more rapid yet efficient growth. We're moving fast in transforming our go to market approach. We expect this transformation to be substantially completed by the end of Q1 with revenue growth accelerating out of Q2. I'll plan to share more of our progress and new initiatives in our next earnings call. In addition to driving revenue growth, we are aggressively driving efficiency with Mark leading a robust expense management process to maximize ROI and improve our operating leverage. Speaker 200:05:59As a result, we have accelerated our path to profitability and intend to be free cash flow positive in Q4 of 2025. Through a combination of this focus on accelerating revenue growth and driving free cash flow, we aim to become a Rule of 40 company over time. Now turning to business highlights. First, we've announced the opening of a new data center region for Canada, which complements our existing regions in the U. S. Speaker 200:06:28And Europe. This is an exciting next step in Backblaze's growth story as it opens Backblaze services to customers wanting to keep their data in Canada and to serve Canadian customers' data sovereignty requirements. We expect this new data region will be live and available for customers in Q1. In concert with the opening of this data region, I'm excited to announce that we have joined forces with Opti9, the largest Veeam managed service provider in Canada. Opti9 helps customers with managed cloud services that include security, backup and disaster recovery and Backwoods will support the cloud storage needs for those use cases. Speaker 200:07:06Another highlight I want to mention is around AI. At the end of the quarter, the amount of data stored with us by AI customers has more than doubled year over year. 3 AI customers recently migrated to BackWise and are paying us a total annual revenue run rate of over $500,000 These customers came to Backblaze because we provide a cost effective solution to store their data and simultaneously allow them to use that data with any specialized GPU cloud they wish. We believe we're providing the best underlying platform for the Gen AI industry. 1 of these large AI customers said, and I quote, Backblaze is an amazing solution for AI training data. Speaker 200:07:47We looked at a number of options and Backblaze is seriously the best. In closing, I'm incredibly excited for our future. The changes underway are driving us to better capture the $55,000,000,000 cloud storage opportunity in front of us. Now, I will turn it over to Mark Sweden, our new CFO. Speaker 300:08:05Mark? Thank you, Gleb, and good afternoon, everybody. It's hard to believe that it's been 3 months since I joined. But as Gleb noted, we've been pretty busy planning the future. When I first joined, I had 3 major hypotheses about Backblaze. Speaker 300:08:211st, Backblaze offered an incredible product with a unique competitive advantage priced at 80% below the traditional cloud service providers. 2nd, a go to market model that needed reinvigoration. And 3rd, a cost structure that can be right sized to increase operating leverage. So 3 months into the job, I would say that my original hypothesis still stand and have been further reaffirmed. As Glenn noted, Jason has been leading a transformational change in our go to market activities supported by a product that customers love. Speaker 300:08:54On the cost structure side, we did kick off a comprehensive zero based budgeting exercise. Most companies expect to have automatic year over year increases from inflation, vendor price increases and salary raises. Despite those expected cost increases, I'm happy to announce that our year over year run rate costs are expected to go down by over $8,000,000 This is coming from a variety of actions including a 12% reduction in force that took place this month, an aggressive process of putting all our external spend out to bid and stopping activities that do not align with our future strategy. This allows us to invest some of those savings into revenue generating sales capacity, which would offset some of the above savings. Let me now turn to the results of the quarter. Speaker 300:09:42Q3 revenue was $32,600,000 representing 29% year over year growth and in line with the midpoint of our guidance. B2 cloud storage revenue was $16,200,000 reflecting a 39% increase over the same period last year. P2 growth was strong, but lower than we would have liked and this was primarily due to churn happening early in the quarter and large deals closing later in the quarter. Computer backup revenue totaled $16,400,000 reflecting 20% growth exceeding our expectations due to better than expected retention. Net revenue retention or NRR for the total company was 118% compared to 108% last year. Speaker 300:10:24The year over year improvement mainly benefited from the price increase that we put in place in Q4 2023. The total gross customer retention was 90% in the quarter compared to 91% in the prior year. The high NRR and customer retention demonstrates the strategic importance of our product offerings to our customers. Continuing on to the income statement. Adjusted gross margin was 78%, maintaining the all time high seen in the last quarter. Speaker 300:10:53This is a meaningful increase from the 74% in the same period last year as we continue to build scale. Adjusted EBITDA continues to improve at $3,700,000 or 12% of revenue driven by revenue growth and cost management. This is a very meaningful improvement from minus 3% in the prior year representing a 1500 basis points increase. As a broader picture of our P and L and our operating leverage, our variable costs are about 25% of revenue. This includes key components tied to scaling such as hardware spend, data center operating costs and other smaller variable costs. Speaker 300:11:32So as our revenue increases about 75% should be flowing to the bottom line. This represents great operating leverage. Turning to the balance sheet. Cash investments and restricted cash totaled $25,600,000 at the end of the quarter. I'll take this opportunity to reiterate that we are on track to end the year with at least $20,000,000 Our cash flow from operations for the past 9 months are $10,300,000 a dramatic improvement from cash use of $10,600,000 for the same period last year. Speaker 300:12:05This represents a $20,900,000 improvement over the prior year. As for free cash flows, we are starting to disclose our adjusted free cash flows in our earnings release and we define it as our operating cash flows less purchases of PP and E, capitalized software costs, principal payments on capital financing leases and non recurring charges. We are disclosing and emphasizing our adjusted free cash flows because we are laser focused on being a growth company that is free cash flow positive. Our adjusted free cash flows year to date were negative $16,000,000 compared to negative $38,000,000 in the same period last year, showing a dramatic improvement of $22,000,000 As it relates to cash, we have sufficient liquidity to run the business as we transition to be free cash flow positive. However, of course, we'll always look at opportunities to improve our capital structure. Speaker 300:13:04Moving to our guidance. We expect Q4 total revenue to be within the range of $33,500,000 to $33,900,000 As a reminder, we lap our price increase in Q4, which helped drive the revenue increases of the past year. For the full year, total revenue is on track to be $127,000,000 to $128,000,000 We expect Q4 adjusted EBITDA margin to be in the range of 12% to 14%, which excludes the one time restructuring costs. For the full year, we expect adjusted EBITDA margin to be 9% to 11%. While we'll provide full 2025 guidance in Q1 as usual, I'd like to share some thoughts about 2025. Speaker 300:13:46We plan to exit Q4 of 2025 with an adjusted EBITDA margin of approximately 20%, which is about double where we plan to finish this year. And in Q4 of 2025, we expect to be adjusted free cash flow positive. From thereon, we expect the operating leverage will kick in to help us grow free cash flows in a healthy way given our low variable cost. Our long term objective is to be a rule of 40 company based on revenue growth and adjusted free cash flow margin. In summary, we're excited about the path ahead and the momentum that is already in place. Speaker 300:14:21And with that, let's take your questions. Operator? Operator00:14:25Thank you. We will now begin the question and answer session. And the first question will come from Jeff Van Rhee with Craig Hallum Capital Group. Please go ahead. Speaker 400:15:03Great. Thanks for taking my questions. A couple for me guys. First, Glenn, on the B2 side, talk for a second about the you said some churn late in the quarter. Just expand on that because you had pretty good you had some expansion in the net retention number from 114 to 118. Speaker 400:15:19So it sounds like you thought it was going to be even better, but just talk a bit about that. And then secondarily, you're getting some big deals here in on the B2 side and clearly moving up market in terms of realizing how far up market you can stretch. Maybe just talk about how far up market B2 goes? Who do you see as the ideal addressable market for that product capability? Speaker 200:15:43Hey, Jeff. Thanks for the questions. Appreciate it. On the churn side, the churn that we saw what happened early in the quarter, we expected it, but it happened earlier in the quarter. So the we still had like you said, we still had very strong NRR and we had a strong gross customer retention. Speaker 200:16:01It's just a handful of customers that churned out earlier than later in the quarter. In terms of the upmarket side of things, we don't really see a specific limit to how far it can go. We've got multiple exabytes worth of storage under management already that's large enough to handle any workload. We've signed those couple roughly $1,000,000 multiyear deals that we talked about. So those are quite significant size opportunities. Speaker 200:16:34We think we have the opportunity to go above and beyond that as well. We do want to build repeatability into more of that go to market motion. So but if you think about the path where we came from in 2021 when we went public, the average customer was paying us $124 So moving up to 115 customers paying us over $50,000 that we announced last quarter and these two customers paying us about $1,000,000 each is quite the trajectory already. Speaker 400:17:06Yes, yes, for sure. And maybe just last for me, you commented obviously you're making some substantial changes in the go to market while managing for free cash flow. An interesting comment coming out of Q2 2025, you're looking for accelerated revenue growth. Just talk about, just to be clear, are we talking overall revenue growth or are you just speaking specifically there to be 2? Speaker 300:17:32Hey, Jeff, this is Mark Soultin. Great to be on. I know it's my first earnings call, so hi to you and everybody on. Jeff, what I would say is, in the short term, I mean, obviously, as we lapse the price increase, RB2 year over year revenue for the full year will probably mid to high 30s. I think what's important here is where we're headed to and as Gleb made in his comment is once we come out of Q2 of next year is when the leading indicators would start translating to the lagging indicators, right? Speaker 300:18:06Leading indicators now, obviously, we entered Q4 with record sales pipeline, close these 7 figure type of deals and got more of those. So we're very excited about the momentum, but these are leading indicators that then will translate into revenue. Speaker 400:18:28Okay. I'll leave it there. Thank you. Speaker 200:18:31Thanks, Jeff. Operator00:18:32Your next question will come from Ittai Kidron with Oppenheimer and Company. Please go ahead. Speaker 500:18:38Hey, guys. A lot to unpack here. Maybe just Mark following on your answer here. I mean, look, Gleb was very clear on 2Q acceleration. And if you're lapping the price increases on the computer backup, it will have to be B2 to accelerate, no, just pure math? Speaker 300:19:03Yes. Listen, that's fair, right Ittai. I mean that's B2 is definitely the long term growth play for us and we continue to see that happening. I mean, it's a market that grows at about 19%. We're already growing above market. Speaker 300:19:18But to be honest, it's not good enough for us, right? We got to be growing at a faster rate. And I'm talking about post price increase coming out of that phase, right, because that's not a permanent benefit. So coming out of price increase, we want to see that B2 number year over year be a lot healthier, be higher. I think that go to market transformation we said is it takes about 3 quarters to do. Speaker 300:19:42We're a quarter into it. And that's why Gleb said coming out of Q1, you'll see the benefit in kind of Q2 in the second half of next year. We have all the right indicators coming into it. In fact, we're lacking so much the early indicators of our sales efficiency that part of our savings of the $8,000,000 we're injecting it into more sales capacity to further accelerate that growth. Speaker 500:20:08Got it. With regards to the 12% workforce reduction, can you be a little bit more specific in what areas you were cutting? Speaker 300:20:22So it's a comprehensive zero based budgeting exercise. Headcount payroll is our biggest cost, but we have other cost drivers too. So we went and we just took a fresh look at everything. So I would say in general, it's kind of across the board, so that we could create capacity of where we want to invest, which would be sales capacity. One area where we probably did more than others is our marketing. Speaker 300:20:49We found our marketing over index on payroll and as we are seeing our sales velocity increase, we need to feed it more demand generation. So we want to shift frankly from headcount to demand generation budget there. So that's where you're seeing a big part of that 12%. But I'd say it's pretty much across the board because we took a fresh look at everything. And as you can imagine, some things you could be locked into for a while will take longer to realize, but the 12% is effective immediately. Speaker 500:21:22I appreciate that. And then it's great to see the positive free cash flow target for the Q4 of 2025, but can you give us a rough estimate and what would you think your exit cash balance would be at that point? Speaker 300:21:40Well, you're asking me for numbers we haven't given. What I'll tell you is this much. I mean, we would aim to not have any change in cash, meaning Q1 and Q2 will likely continue a bit of negative free cash flows. And then at some point, getting to Q4 will be free cash flow positive. But when you add other things like option exercises and other sources of cash, chances are there wouldn't be much change next year in cash balance. Speaker 300:22:14But then we come out of it in a free cash flow positive way. So when we're headed into 2026, you're talking about higher hopefully higher revenue growth for V2, right? And then operating leverage where $0.75 of every extra dollar coming then would flow to the bottom line. Speaker 200:22:35Right. Okay. And then Operator00:22:36I'll let you Speaker 200:22:38And then one thing I'll say is and for the for behalf too, one of the things that I've been excited about with having Mark join on board is he's taking a very thorough look across our spend broadly. So the 0 based budgeting approach, I mean, putting all the existing vendors out to bid and negotiating on the contracts on the subscriptions, etcetera. So it's a pretty comprehensive process and I think it's going to drive good efficiency for us going forward. Speaker 500:23:05Got it. And then I guess, Gillette for you then on the sales evolution that Jason is implementing. All the points that you mentioned on how he's changing things make a lot of sense. I guess my question is more of time to productivity, number 1. And second, when you look at the talent that you have, clearly, I'm sure in the workforce reduction, perhaps there are some changes over there as well. Speaker 500:23:32But do you believe that the talent that you have can adjust appropriately adjust to the changes that Jason is implementing or you'll need to continue to kind of weave in and weave out as you go in order to kind of get this right. I mean, all the steps are seem very logical. I'm just to call already that you think in 2Q there will be acceleration, meaning giving yourself 6 to 9 months to see that transformation, it's kind of get tight, I guess. So help me get my hands around your confidence level here and what else we'll need to change there? Speaker 200:24:11Yes. So Jason has been on for a few months now, right? So we've seen the steps that he's taken. And I guess the reason that I have a good level of confidence and I think we have just internal enthusiasm is the early indicators of that engagement. So Jason brought on a VP of Sales and Head of Partnerships that we announced recently. Speaker 200:24:35They've hit the ground running. The team that he has, he's evaluated who's on his team and has made some changes on that front, but also been excited about many of the people that he has on there. So I think he's got a good team. We're planning to invest, like Mark said, in some additional capacity for the sales team based on your those good early indicators. And just the fact that we even with the short time he's been on and even with the short time he's had to make changes, we've already seen both the early indicators of success things like pipeline growth, but also actual early successes like the Closed Won deals. Speaker 200:25:20So that gives me some confidence that he and we together are going to be able to achieve some good results. Speaker 500:25:28Got it. Appreciate it. Thanks, guys. Operator00:25:36Our next question will come from Eric Martinuzzi with Lake Street Capital Markets. Please go ahead. Speaker 600:25:43Yes. I wanted to ask about the gross margin. We had a good quarter here with the 78% gross margin. Given the investment in the new data center in Canada, should we be looking for that gross margin to maybe take a step down in Q4? Or what are we thinking about for gross margin trajectory given the investment? Speaker 300:26:04Hi, Eric. I don't see that much impact to the gross margin in those expansion because they're co locations and then we lease out the hardware. So it kind of blends in over a few years as we wrap it up. So I would say the adjusted gross margin going from 74% to 78% benefited well from the price increase, which is a permanent shift. So I don't see that changing in any meaningful way in the short term. Speaker 600:26:39Okay. And then back to the top line, you talked about pipeline, Bill. Are we changing those large deals, obviously, is where we're trying to get increased build. Is the build that you're seeing reflective of changes that have taken place, since Jason came aboard? Or is this kind of these deals were in the hopper prior to his arrival? Speaker 200:27:05Yes. Eric, one of the things that actually Jason did when he came in was he scrubbed the pipeline that we had and instituted some more rigorous controls around what qualifies this pipeline. So I actually would say that the quality of the pipeline in addition to the size of the pipeline, the size of the pipeline has increased, but I think the quality of the pipeline that is in that has actually increased because he's put more rigor around that. Speaker 600:27:33Got it. Thanks for taking my questions. Operator00:27:37The next question will come from Zach Cummins with B. Riley Securities. Please go ahead. Speaker 700:27:43Hi, this is Ethan Wiedell calling in for Zach Cummins. Thanks for taking my questions. To start with the Optanine partnership, can you maybe elaborate a little bit on how that might facilitate your move up market or allow some SAM expansion for the new data region? Speaker 200:28:01Sure. So Opti9 is the largest Veeam MSP in Canada and they have customers globally. So they service they're an MSP, they service customers with a variety of IT needs including backup and security and disaster recovery. And they use Veeam and other products to provide those services. The back end of those products need storage, right? Speaker 200:28:30So when you're using a product for backup or product for disaster recovery, a product for ransomware protection, you need those products need data somewhere. And they're going to be using us for the data storage for their customers going forward. And so it's an opportunity that one is not specifically about upmarket movement, although they have customers medium and large customers as well. But that is more about a regional and partnership focused expansion with them. Speaker 700:29:05Got it. Makes sense. Thank you. And it sounds like you have some good early traction with your expanded sales team. Are you still looking to build out your sales team at this juncture, balancing out your cost efficiency initiatives? Speaker 300:29:21Yeah, Jason, this is Mark. Like I said, we have $8,000,000 over $8,000,000 of year over year savings in our fixed costs. We will reinvest some of that to expand sales capacity. The good thing about our sales team now is whatever is said in there in terms of channel management, account management, the kind of stuff I'd say that should be revenue generating, but it's not as much as let's say sales rep. The reinvestment is all going into sales rep expansion and that kind of skill set. Speaker 300:29:58So really yes, so it's really about as Jason is pretty much well on the way of fixing up the productivity of that team, now adding it to it along those models is what we're doing. Got it. Thank you. Operator00:30:16This concludes our question and answer session. I would like to turn the conference back over to Mr. Gleb Budman for any closing remarks. Please go ahead, sir. Speaker 200:30:27Thank you everybody for the questions. I also want to take a moment to say that while we believe that the reduction in force was the right decision to align our spending with where Backwoods is going in the future, it was a difficult decision as we care about all of our employees. I want to thank our whole team for all the work and the dedication to both our customers and to our company. And I'm excited to have the opportunity to work together in our next chapter. Thank you everybody for joining the call and we'll talk to you next time. Speaker 200:30:59Bye bye. Operator00:31:01The conference has now concluded. Thank you for attending today's presentation. You may now disconnect.Read morePowered by Conference Call Audio Live Call not available Earnings Conference CallBackblaze Q3 202400:00 / 00:00Speed:1x1.25x1.5x2x Earnings DocumentsSlide DeckPress Release(8-K)Quarterly report(10-Q) Backblaze Earnings HeadlinesBackblaze Investor News: Rosen Law Firm Encourages Backblaze, Inc. ...April 25 at 5:41 PM | gurufocus.comBackblaze Investor News: Rosen Law Firm Encourages Backblaze, Inc. Investors to Inquire About Securities Class Action Investigation - BLZEApril 25 at 3:40 PM | prnewswire.comTrump purposefully forcing markets to crash…Whether you agree with the plan or not doesn’t matter. It’s happening. The only question is – are you ready for it?April 26, 2025 | Porter & Company (Ad)BLZE Investors Have Opportunity to Join Backblaze, Inc. Fraud Investigation with the Schall Law FirmApril 24 at 11:02 PM | businesswire.comBackblaze stock plunges amid Morpheus Research reportApril 24 at 2:11 PM | investing.comRosen Law Firm Encourages Backblaze, Inc. Investors to Inquire About Securities Class Action Investigation - BLZEApril 24 at 2:11 PM | tmcnet.comSee More Backblaze Headlines Get Earnings Announcements in your inboxWant to stay updated on the latest earnings announcements and upcoming reports for companies like Backblaze? Sign up for Earnings360's daily newsletter to receive timely earnings updates on Backblaze and other key companies, straight to your email. Email Address About BackblazeBackblaze (NASDAQ:BLZE), a storage cloud platform, provides businesses and consumers cloud services to store, use, and protect data in the United States and internationally. The company offers cloud services through a web-scale software infrastructure built on commodity hardware. It also provides Backblaze B2 Cloud Storage, which enables customers to store data, developers to build applications, and partners to expand their use cases. This service is offered as a consumption-based Infrastructure-as-a-Service (IaaS) and serves use cases, such as public, hybrid, and multi-cloud data storage; application development and DevOps; content delivery and edge computing; security and ransomware protection; media management; backup, archive, and tape replacement; repository for analytics, artificial intelligence and machine learning; and Internet of Things. In addition, the company offers Backblaze Computer Backup that automatically backs up data from laptops and desktops for businesses and individuals, which provides a subscription-based Software-as-a-Service and serves use cases, including computer backup, ransomware protection, theft and loss protection, and remote access. It serves the public cloud IaaS storage and Data-Protection-as-a-Service markets. 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There are 8 speakers on the call. Operator00:00:00Good day, and welcome to the Backblaze Third Quarter 20 24 Earnings Call. All participants will be in a listen only mode. After today's presentation, there will be an opportunity to ask questions. Please note this event is being recorded. I would now like to turn the conference over to Ms. Operator00:00:27Mimi Kong, Head of Investor Relations. Please go ahead, ma'am. Speaker 100:00:32Thank you. Good afternoon, and welcome to Backblaze's Q3 2024 Earnings Call. On the call with me today are Glenn Budman, Co Founder, CEO and Chairperson of the Board and Mark Swedan, Chief Financial Officer. Today, Backlaze will discuss the financial results that were distributed earlier this afternoon. Statements on this call include forward looking statements about our future financial results, the impact of our go to market transformation and cost saving initiatives, use of our IPO proceeds, results from new features, the impact of price changes, partnerships and sales and marketing initiatives, our ability to compete effectively and manage our growth and our strategy to acquire new customers and retain and expand our business with existing customers. Speaker 100:01:15These statements are subject to risks and uncertainties that could cause actual results to differ materially, including those described in our risk factors that are included in our quarterly report on Form 10 Q and our other financial filings. You should not rely on our forward looking statements as predictions of future events. All forward looking statements that we make on this call are based on assumptions and beliefs as of today, and we undertake no obligation to update them except as required by law. Our discussion today will include non GAAP financial measures. These non GAAP measures should be considered in addition to and not as a substitute for our GAAP results. Speaker 100:01:53Reconciliation of GAAP to non GAAP results may be found in our earnings release, which was furnished with our Form 8 ks filed today with the SEC. You can also find a slide presentation related to our comments in the webcast, which will also be posted to our Investor Relations page after the call. Please also see our press release or presentation for definitions of additional metrics such as NRR, gross customer retention rate and adjusted free cash flows. Thank you for joining us. I would now like to turn the call over to Gleb. Speaker 200:02:26Thank you, Mimi, and welcome everyone to the call. We had strong third quarter results. Revenue grew 29% with B2 Cloud Storage growing 39% and adjusted EBITDA margin came in at 12%, our record since going public. Over the past few quarters, I've shared product innovations that we have delivered and I feel very good about the unique value proposition we provide and the product roadmap we have in place. But today, I want to focus on 2 new major initiatives. Speaker 200:02:57The first to drive revenue growth, particularly around B2 Cloud Storage and the second to drive cost efficiencies. In our prior call, I introduced 2 new executives that we brought on, Jason Wakim as Chief Revenue Officer and Mark Swedehan as Chief Financial Officer. They joined us with a clear mandate, grow revenue faster and accelerate our path to being free cash flow positive. I'll share details about the new go to market transformation that Jason is spearheading and Mark will speak about aggressively tightening our cost structure. On the go to market front, Jason has hit the ground running and has brought a new sense of energy to the team. Speaker 200:03:41He's focused on 3 critical areas to drive greater growth, upskilling, partnerships and sales plays. 1st, upskilling. We identified that the team lacked a structured approach to qualify leads and execute larger deals. In response, Jason set up a repeatable process that gave the team clear objectives and focus. While still early, we've seen an immediate impact. Speaker 200:04:08The team booked a record amount of annual contract value wins in over a year. We also signed 2 multi year deals, each totaling approximately $1,000,000 and built a record pipeline, including the most 7 figure opportunities in our history. 2nd, partnerships. We previously did a good job signing up resellers, but we realized that we spread ourselves too thin across unproductive partners. Jason prioritized the resellers with the most value and we are focusing on those relationships. Speaker 200:04:43As a result, pipeline opportunities coming from our reseller partners have more than doubled quarter over quarter. 3rd, sales plays. Jason, along with our marketing team are aligning on a core set of sales plays to streamline the activities and drive repeatability. The go to market transformation includes restructuring our marketing team. We appointed a new internal leader and are focusing the team on driving more large opportunities into the pipeline, while returning to our roots of driving efficient brand awareness via our content and community flywheel. Speaker 200:05:20The combination of the changes we're making are focused on driving higher sales productivity, which enables us to deliver more rapid yet efficient growth. We're moving fast in transforming our go to market approach. We expect this transformation to be substantially completed by the end of Q1 with revenue growth accelerating out of Q2. I'll plan to share more of our progress and new initiatives in our next earnings call. In addition to driving revenue growth, we are aggressively driving efficiency with Mark leading a robust expense management process to maximize ROI and improve our operating leverage. Speaker 200:05:59As a result, we have accelerated our path to profitability and intend to be free cash flow positive in Q4 of 2025. Through a combination of this focus on accelerating revenue growth and driving free cash flow, we aim to become a Rule of 40 company over time. Now turning to business highlights. First, we've announced the opening of a new data center region for Canada, which complements our existing regions in the U. S. Speaker 200:06:28And Europe. This is an exciting next step in Backblaze's growth story as it opens Backblaze services to customers wanting to keep their data in Canada and to serve Canadian customers' data sovereignty requirements. We expect this new data region will be live and available for customers in Q1. In concert with the opening of this data region, I'm excited to announce that we have joined forces with Opti9, the largest Veeam managed service provider in Canada. Opti9 helps customers with managed cloud services that include security, backup and disaster recovery and Backwoods will support the cloud storage needs for those use cases. Speaker 200:07:06Another highlight I want to mention is around AI. At the end of the quarter, the amount of data stored with us by AI customers has more than doubled year over year. 3 AI customers recently migrated to BackWise and are paying us a total annual revenue run rate of over $500,000 These customers came to Backblaze because we provide a cost effective solution to store their data and simultaneously allow them to use that data with any specialized GPU cloud they wish. We believe we're providing the best underlying platform for the Gen AI industry. 1 of these large AI customers said, and I quote, Backblaze is an amazing solution for AI training data. Speaker 200:07:47We looked at a number of options and Backblaze is seriously the best. In closing, I'm incredibly excited for our future. The changes underway are driving us to better capture the $55,000,000,000 cloud storage opportunity in front of us. Now, I will turn it over to Mark Sweden, our new CFO. Speaker 300:08:05Mark? Thank you, Gleb, and good afternoon, everybody. It's hard to believe that it's been 3 months since I joined. But as Gleb noted, we've been pretty busy planning the future. When I first joined, I had 3 major hypotheses about Backblaze. Speaker 300:08:211st, Backblaze offered an incredible product with a unique competitive advantage priced at 80% below the traditional cloud service providers. 2nd, a go to market model that needed reinvigoration. And 3rd, a cost structure that can be right sized to increase operating leverage. So 3 months into the job, I would say that my original hypothesis still stand and have been further reaffirmed. As Glenn noted, Jason has been leading a transformational change in our go to market activities supported by a product that customers love. Speaker 300:08:54On the cost structure side, we did kick off a comprehensive zero based budgeting exercise. Most companies expect to have automatic year over year increases from inflation, vendor price increases and salary raises. Despite those expected cost increases, I'm happy to announce that our year over year run rate costs are expected to go down by over $8,000,000 This is coming from a variety of actions including a 12% reduction in force that took place this month, an aggressive process of putting all our external spend out to bid and stopping activities that do not align with our future strategy. This allows us to invest some of those savings into revenue generating sales capacity, which would offset some of the above savings. Let me now turn to the results of the quarter. Speaker 300:09:42Q3 revenue was $32,600,000 representing 29% year over year growth and in line with the midpoint of our guidance. B2 cloud storage revenue was $16,200,000 reflecting a 39% increase over the same period last year. P2 growth was strong, but lower than we would have liked and this was primarily due to churn happening early in the quarter and large deals closing later in the quarter. Computer backup revenue totaled $16,400,000 reflecting 20% growth exceeding our expectations due to better than expected retention. Net revenue retention or NRR for the total company was 118% compared to 108% last year. Speaker 300:10:24The year over year improvement mainly benefited from the price increase that we put in place in Q4 2023. The total gross customer retention was 90% in the quarter compared to 91% in the prior year. The high NRR and customer retention demonstrates the strategic importance of our product offerings to our customers. Continuing on to the income statement. Adjusted gross margin was 78%, maintaining the all time high seen in the last quarter. Speaker 300:10:53This is a meaningful increase from the 74% in the same period last year as we continue to build scale. Adjusted EBITDA continues to improve at $3,700,000 or 12% of revenue driven by revenue growth and cost management. This is a very meaningful improvement from minus 3% in the prior year representing a 1500 basis points increase. As a broader picture of our P and L and our operating leverage, our variable costs are about 25% of revenue. This includes key components tied to scaling such as hardware spend, data center operating costs and other smaller variable costs. Speaker 300:11:32So as our revenue increases about 75% should be flowing to the bottom line. This represents great operating leverage. Turning to the balance sheet. Cash investments and restricted cash totaled $25,600,000 at the end of the quarter. I'll take this opportunity to reiterate that we are on track to end the year with at least $20,000,000 Our cash flow from operations for the past 9 months are $10,300,000 a dramatic improvement from cash use of $10,600,000 for the same period last year. Speaker 300:12:05This represents a $20,900,000 improvement over the prior year. As for free cash flows, we are starting to disclose our adjusted free cash flows in our earnings release and we define it as our operating cash flows less purchases of PP and E, capitalized software costs, principal payments on capital financing leases and non recurring charges. We are disclosing and emphasizing our adjusted free cash flows because we are laser focused on being a growth company that is free cash flow positive. Our adjusted free cash flows year to date were negative $16,000,000 compared to negative $38,000,000 in the same period last year, showing a dramatic improvement of $22,000,000 As it relates to cash, we have sufficient liquidity to run the business as we transition to be free cash flow positive. However, of course, we'll always look at opportunities to improve our capital structure. Speaker 300:13:04Moving to our guidance. We expect Q4 total revenue to be within the range of $33,500,000 to $33,900,000 As a reminder, we lap our price increase in Q4, which helped drive the revenue increases of the past year. For the full year, total revenue is on track to be $127,000,000 to $128,000,000 We expect Q4 adjusted EBITDA margin to be in the range of 12% to 14%, which excludes the one time restructuring costs. For the full year, we expect adjusted EBITDA margin to be 9% to 11%. While we'll provide full 2025 guidance in Q1 as usual, I'd like to share some thoughts about 2025. Speaker 300:13:46We plan to exit Q4 of 2025 with an adjusted EBITDA margin of approximately 20%, which is about double where we plan to finish this year. And in Q4 of 2025, we expect to be adjusted free cash flow positive. From thereon, we expect the operating leverage will kick in to help us grow free cash flows in a healthy way given our low variable cost. Our long term objective is to be a rule of 40 company based on revenue growth and adjusted free cash flow margin. In summary, we're excited about the path ahead and the momentum that is already in place. Speaker 300:14:21And with that, let's take your questions. Operator? Operator00:14:25Thank you. We will now begin the question and answer session. And the first question will come from Jeff Van Rhee with Craig Hallum Capital Group. Please go ahead. Speaker 400:15:03Great. Thanks for taking my questions. A couple for me guys. First, Glenn, on the B2 side, talk for a second about the you said some churn late in the quarter. Just expand on that because you had pretty good you had some expansion in the net retention number from 114 to 118. Speaker 400:15:19So it sounds like you thought it was going to be even better, but just talk a bit about that. And then secondarily, you're getting some big deals here in on the B2 side and clearly moving up market in terms of realizing how far up market you can stretch. Maybe just talk about how far up market B2 goes? Who do you see as the ideal addressable market for that product capability? Speaker 200:15:43Hey, Jeff. Thanks for the questions. Appreciate it. On the churn side, the churn that we saw what happened early in the quarter, we expected it, but it happened earlier in the quarter. So the we still had like you said, we still had very strong NRR and we had a strong gross customer retention. Speaker 200:16:01It's just a handful of customers that churned out earlier than later in the quarter. In terms of the upmarket side of things, we don't really see a specific limit to how far it can go. We've got multiple exabytes worth of storage under management already that's large enough to handle any workload. We've signed those couple roughly $1,000,000 multiyear deals that we talked about. So those are quite significant size opportunities. Speaker 200:16:34We think we have the opportunity to go above and beyond that as well. We do want to build repeatability into more of that go to market motion. So but if you think about the path where we came from in 2021 when we went public, the average customer was paying us $124 So moving up to 115 customers paying us over $50,000 that we announced last quarter and these two customers paying us about $1,000,000 each is quite the trajectory already. Speaker 400:17:06Yes, yes, for sure. And maybe just last for me, you commented obviously you're making some substantial changes in the go to market while managing for free cash flow. An interesting comment coming out of Q2 2025, you're looking for accelerated revenue growth. Just talk about, just to be clear, are we talking overall revenue growth or are you just speaking specifically there to be 2? Speaker 300:17:32Hey, Jeff, this is Mark Soultin. Great to be on. I know it's my first earnings call, so hi to you and everybody on. Jeff, what I would say is, in the short term, I mean, obviously, as we lapse the price increase, RB2 year over year revenue for the full year will probably mid to high 30s. I think what's important here is where we're headed to and as Gleb made in his comment is once we come out of Q2 of next year is when the leading indicators would start translating to the lagging indicators, right? Speaker 300:18:06Leading indicators now, obviously, we entered Q4 with record sales pipeline, close these 7 figure type of deals and got more of those. So we're very excited about the momentum, but these are leading indicators that then will translate into revenue. Speaker 400:18:28Okay. I'll leave it there. Thank you. Speaker 200:18:31Thanks, Jeff. Operator00:18:32Your next question will come from Ittai Kidron with Oppenheimer and Company. Please go ahead. Speaker 500:18:38Hey, guys. A lot to unpack here. Maybe just Mark following on your answer here. I mean, look, Gleb was very clear on 2Q acceleration. And if you're lapping the price increases on the computer backup, it will have to be B2 to accelerate, no, just pure math? Speaker 300:19:03Yes. Listen, that's fair, right Ittai. I mean that's B2 is definitely the long term growth play for us and we continue to see that happening. I mean, it's a market that grows at about 19%. We're already growing above market. Speaker 300:19:18But to be honest, it's not good enough for us, right? We got to be growing at a faster rate. And I'm talking about post price increase coming out of that phase, right, because that's not a permanent benefit. So coming out of price increase, we want to see that B2 number year over year be a lot healthier, be higher. I think that go to market transformation we said is it takes about 3 quarters to do. Speaker 300:19:42We're a quarter into it. And that's why Gleb said coming out of Q1, you'll see the benefit in kind of Q2 in the second half of next year. We have all the right indicators coming into it. In fact, we're lacking so much the early indicators of our sales efficiency that part of our savings of the $8,000,000 we're injecting it into more sales capacity to further accelerate that growth. Speaker 500:20:08Got it. With regards to the 12% workforce reduction, can you be a little bit more specific in what areas you were cutting? Speaker 300:20:22So it's a comprehensive zero based budgeting exercise. Headcount payroll is our biggest cost, but we have other cost drivers too. So we went and we just took a fresh look at everything. So I would say in general, it's kind of across the board, so that we could create capacity of where we want to invest, which would be sales capacity. One area where we probably did more than others is our marketing. Speaker 300:20:49We found our marketing over index on payroll and as we are seeing our sales velocity increase, we need to feed it more demand generation. So we want to shift frankly from headcount to demand generation budget there. So that's where you're seeing a big part of that 12%. But I'd say it's pretty much across the board because we took a fresh look at everything. And as you can imagine, some things you could be locked into for a while will take longer to realize, but the 12% is effective immediately. Speaker 500:21:22I appreciate that. And then it's great to see the positive free cash flow target for the Q4 of 2025, but can you give us a rough estimate and what would you think your exit cash balance would be at that point? Speaker 300:21:40Well, you're asking me for numbers we haven't given. What I'll tell you is this much. I mean, we would aim to not have any change in cash, meaning Q1 and Q2 will likely continue a bit of negative free cash flows. And then at some point, getting to Q4 will be free cash flow positive. But when you add other things like option exercises and other sources of cash, chances are there wouldn't be much change next year in cash balance. Speaker 300:22:14But then we come out of it in a free cash flow positive way. So when we're headed into 2026, you're talking about higher hopefully higher revenue growth for V2, right? And then operating leverage where $0.75 of every extra dollar coming then would flow to the bottom line. Speaker 200:22:35Right. Okay. And then Operator00:22:36I'll let you Speaker 200:22:38And then one thing I'll say is and for the for behalf too, one of the things that I've been excited about with having Mark join on board is he's taking a very thorough look across our spend broadly. So the 0 based budgeting approach, I mean, putting all the existing vendors out to bid and negotiating on the contracts on the subscriptions, etcetera. So it's a pretty comprehensive process and I think it's going to drive good efficiency for us going forward. Speaker 500:23:05Got it. And then I guess, Gillette for you then on the sales evolution that Jason is implementing. All the points that you mentioned on how he's changing things make a lot of sense. I guess my question is more of time to productivity, number 1. And second, when you look at the talent that you have, clearly, I'm sure in the workforce reduction, perhaps there are some changes over there as well. Speaker 500:23:32But do you believe that the talent that you have can adjust appropriately adjust to the changes that Jason is implementing or you'll need to continue to kind of weave in and weave out as you go in order to kind of get this right. I mean, all the steps are seem very logical. I'm just to call already that you think in 2Q there will be acceleration, meaning giving yourself 6 to 9 months to see that transformation, it's kind of get tight, I guess. So help me get my hands around your confidence level here and what else we'll need to change there? Speaker 200:24:11Yes. So Jason has been on for a few months now, right? So we've seen the steps that he's taken. And I guess the reason that I have a good level of confidence and I think we have just internal enthusiasm is the early indicators of that engagement. So Jason brought on a VP of Sales and Head of Partnerships that we announced recently. Speaker 200:24:35They've hit the ground running. The team that he has, he's evaluated who's on his team and has made some changes on that front, but also been excited about many of the people that he has on there. So I think he's got a good team. We're planning to invest, like Mark said, in some additional capacity for the sales team based on your those good early indicators. And just the fact that we even with the short time he's been on and even with the short time he's had to make changes, we've already seen both the early indicators of success things like pipeline growth, but also actual early successes like the Closed Won deals. Speaker 200:25:20So that gives me some confidence that he and we together are going to be able to achieve some good results. Speaker 500:25:28Got it. Appreciate it. Thanks, guys. Operator00:25:36Our next question will come from Eric Martinuzzi with Lake Street Capital Markets. Please go ahead. Speaker 600:25:43Yes. I wanted to ask about the gross margin. We had a good quarter here with the 78% gross margin. Given the investment in the new data center in Canada, should we be looking for that gross margin to maybe take a step down in Q4? Or what are we thinking about for gross margin trajectory given the investment? Speaker 300:26:04Hi, Eric. I don't see that much impact to the gross margin in those expansion because they're co locations and then we lease out the hardware. So it kind of blends in over a few years as we wrap it up. So I would say the adjusted gross margin going from 74% to 78% benefited well from the price increase, which is a permanent shift. So I don't see that changing in any meaningful way in the short term. Speaker 600:26:39Okay. And then back to the top line, you talked about pipeline, Bill. Are we changing those large deals, obviously, is where we're trying to get increased build. Is the build that you're seeing reflective of changes that have taken place, since Jason came aboard? Or is this kind of these deals were in the hopper prior to his arrival? Speaker 200:27:05Yes. Eric, one of the things that actually Jason did when he came in was he scrubbed the pipeline that we had and instituted some more rigorous controls around what qualifies this pipeline. So I actually would say that the quality of the pipeline in addition to the size of the pipeline, the size of the pipeline has increased, but I think the quality of the pipeline that is in that has actually increased because he's put more rigor around that. Speaker 600:27:33Got it. Thanks for taking my questions. Operator00:27:37The next question will come from Zach Cummins with B. Riley Securities. Please go ahead. Speaker 700:27:43Hi, this is Ethan Wiedell calling in for Zach Cummins. Thanks for taking my questions. To start with the Optanine partnership, can you maybe elaborate a little bit on how that might facilitate your move up market or allow some SAM expansion for the new data region? Speaker 200:28:01Sure. So Opti9 is the largest Veeam MSP in Canada and they have customers globally. So they service they're an MSP, they service customers with a variety of IT needs including backup and security and disaster recovery. And they use Veeam and other products to provide those services. The back end of those products need storage, right? Speaker 200:28:30So when you're using a product for backup or product for disaster recovery, a product for ransomware protection, you need those products need data somewhere. And they're going to be using us for the data storage for their customers going forward. And so it's an opportunity that one is not specifically about upmarket movement, although they have customers medium and large customers as well. But that is more about a regional and partnership focused expansion with them. Speaker 700:29:05Got it. Makes sense. Thank you. And it sounds like you have some good early traction with your expanded sales team. Are you still looking to build out your sales team at this juncture, balancing out your cost efficiency initiatives? Speaker 300:29:21Yeah, Jason, this is Mark. Like I said, we have $8,000,000 over $8,000,000 of year over year savings in our fixed costs. We will reinvest some of that to expand sales capacity. The good thing about our sales team now is whatever is said in there in terms of channel management, account management, the kind of stuff I'd say that should be revenue generating, but it's not as much as let's say sales rep. The reinvestment is all going into sales rep expansion and that kind of skill set. Speaker 300:29:58So really yes, so it's really about as Jason is pretty much well on the way of fixing up the productivity of that team, now adding it to it along those models is what we're doing. Got it. Thank you. Operator00:30:16This concludes our question and answer session. I would like to turn the conference back over to Mr. Gleb Budman for any closing remarks. Please go ahead, sir. Speaker 200:30:27Thank you everybody for the questions. I also want to take a moment to say that while we believe that the reduction in force was the right decision to align our spending with where Backwoods is going in the future, it was a difficult decision as we care about all of our employees. I want to thank our whole team for all the work and the dedication to both our customers and to our company. And I'm excited to have the opportunity to work together in our next chapter. Thank you everybody for joining the call and we'll talk to you next time. Speaker 200:30:59Bye bye. Operator00:31:01The conference has now concluded. Thank you for attending today's presentation. You may now disconnect.Read morePowered by