Julie Sweet
Chair and Chief Executive Officer at Accenture
Thank you, Angie. Starting with the demand environment, we saw more of the same. Our clients are focused on reinvention, which means large scale transformations. We do not currently see an improvement in overall spending by our clients, particularly on smaller deals. When those market conditions improve, we will be well-positioned to capitalize on them as we continue to meet the demand for the critical programs our clients are prioritizing. As expected, building the strong digital core required for reinvention was a strong driver of our growth this quarter. GenAI continues to be a catalyst for reinvention across the enterprise and building out the data foundation necessary to capitalize on AI is an increasing part of that growth.
Themes around achieving both cost efficiencies and growth continue across the demand we're seeing. Through the examples from Q1, you can see both our strategy to be the reinvention partner of choice and how we are bringing together our services, our ecosystem relationships and our scaled investments in cutting-edge platforms like SynOps and GenWizard as well as technologies like GenAI to drive value for our clients. We are helping our clients build their digital cloud core, including in the cloud, which saw double-digit growth this quarter. Accenture Federal Services is working with the U.S. Air Force, the nation's military air -- service air branch on a cloud monetization journey to manage its complex IT environment, so that military personnel can maintain their competitive edge.
We will develop a multi-cloud ecosystem using services from multiple providers to create a robust, secure and integrated infrastructure. This will enhance how different systems and devices work together and communicate to quickly implement cutting-edge tools and technologies. We also provide managed services that foster collaboration and enable personnel to quickly make data-driven decisions about their cloud usage and costs while adapting to changing mission requirements. This partnership will enable the U.S. Air Force to get the most out of their cloud investments to achieve real-time cross cost transparency, accelerated cost savings, increased efficiency and improved agility.
Our industry expertise is critical to building the right digital core. We are partnering with the BCC Iccrea Group, Italy's largest cooperative banking group through a joint venture with its IT subsidiary on a reinvention journey to help over 100 affiliate -- affiliated banks grow. Our Managed Services will modernize the IT platform and migrate applications to the cloud, enhancing resiliency, stability and service quality. We will also consolidate data and build an integrated cloud platform for advanced analytics and AI, strengthening their digital core. GenAI will be applied to increase internal IT efficiency and reduce customer response time on digital interaction channels.
We will expand digital offerings, employ onboarding and payments using our suite of shared finance services solutions. A change management communications program will offer targeted upskilling and reskilling opportunities to ensure employees use new technologies and methodologies effectively. Together, we will help BCC Iccrea Group reduce costs and drive innovation, enabling the banking group to be more competitive and bring new products and services to-market faster.
Security is an absolutely essential component of every company's digital core, and we again saw very strong double-digit growth. We are the partner of choice in-part because we bring both the understanding of cross-industry threats and industry-specific threats with our deep experience across 13 industry groups. We are supporting a leading aircraft manufacturer in its cybersecurity across Aerospace and Defense on critical infrastructure and production systems. We will provide managed services and solutions for their cybersecurity capability, leading to a more powerful and secure program, bringing security by design and industrial assets and the extended enterprise. Our solutions will help provide improved security and meet regulatory compliance.
We are also helping with the digitization of manufacturing and supply chains. Industry X grew double-digits this quarter. We are continuing to evolve our long-time partnership with a global leader in tire manufacturing to revolutionize the way factories operate and to reduce time-to-market for new products, accelerating innovation. We will build a hybrid data foundation in the cloud, integrating millions of data points. We will also implement advanced analytics, AI and digital twin technologies to optimize operations processes such as quality checks. This will enable the company to trace the root cause of a failed batch of tires back to a machine or process in minutes instead of days. And predictive maintenance will pinpoint what parts of their process or machinery may be impacting quality and productivity, preventing costly downtimes.
Engineering teams will benefit from machine learning and simulation tools to generate and optimize the design of new products. We will also implement new ways of working to attract tech-savvy talent and cultivate a learning culture where employees in over 100 factories are upskilled on the AI-powered tools. The company will look to increase growth opportunities and support their digital-first strategy, all while remaining competitive in the market. We are partnering with Puma India, a leader in sports lifestyle products to reinvent their supply chain and distribution network. This will meet the ever-evolving customer demand for order delivery in a highly competitive omnichannel market where quick commerce is becoming the norm. We will use data and AI to identify and set-up localized fulfillment centers, optimizing their size and location based on customer sales.
Digital twins of these facilities will simulate various process designs and physical automation scenarios to identify bottlenecks. This will help redefine warehouse layouts and improve material flow for more efficient order and return processing, delivering orders up to 70% faster with express delivery for online orders expected to double. Supply chain costs are also expected to decrease by up to 10% and additional features like solar power and EV charging stations at fulfillment centers will further reduce costs and support sustainability goals. Puma India will be the first amongst sports brands in the region to build this type of cutting-edge operating model, enhancing customer loyalty to drive future growth.
We are reinventing all things customer through Song, which grew high-single-digits this quarter. We have the ability to integrate creative data and AI tech and strategy while leveraging our industry and operations expertise to unlike marketing as a growth enabler for our clients while delivering efficiencies. We are helping Spotify optimize its advertising business by finding opportunities to drive efficiency as it scales globally. Our marketing operations managed services support their ad operations under a single roof, touching a significant amount of their ad revenue across 150 markets.
We've infused automation across their operational workflows to help significantly reduce the time and effort required to launch advertisers campaigns, getting them to market more quickly to help ensure revenue realization and advertiser satisfaction. We continue to expand beyond ad operations, actively launching new capabilities across analytics and insights, data integrity and enrichment, customer support and more. Our partnership helps Spotify to focus on its core competency so it can achieve long-term relevance and growth in an increasingly competitive market.
We are collaborating with CaixaBank, a leading financial group in Spain on their plan to enhance customer and employee experiences. We will increase productivity and efficiency by leveraging AI and GenAI to build multiple solutions such as the Bank's chatbot, which has significantly reduced response times and improved the quality of answers for clients and an employee assistant tool that utilizes natural language conversations and solution searches. We will also build a customer service claims solution that analyzes documents and supports agents and lawyers in proposing the right responses, reducing processing time and assisting specialized teams. This will help CaixaBank reinvent with GenAI and we are creating real value from GenAI across industries and countries.
We are partnering with Vale, a Brazilian mining and logistics company to transform its environmental licensing program, speeding up permit applications and expanding its sustainability goals. We created Smart Licensing, an end-to-end licensing management platform that uses GenAI to scan application materials and environmental studies to promote compliance with regulatory and environmental requirements. This creates actionable summaries reducing internal document reviews from days to minutes. We've trained over 500 people to use Smart Licensing and established a change management team to combine previously segmented teams, helping Vale plan and execute more efficiency while further reducing environmental impact.
We are partnering with Indosat, a digital telecommunications company and its subsidiary, Lintasarta, a leading provider of data communication, Internet and IT services to launch Indonesia's first sovereign AI cloud platform. This will accelerate their AI-driven digital transformation and support the country's vision of becoming a digitally-empowered nation by 2020 -- 2045. The collaboration will initially focus on AI solutions for Indonesia's Financial Services sector, one of the key pillars of the country's economy.
Accenture's AI refinery platform will provide scaled AI capabilities with pre-built solutions that have a modular architecture to meet clients' needs wherever they are in their AI journey, significantly reducing time to value. This partnership will help Indonesian companies to drive reinvention by harnessing the power of scaled GenAI, propelling innovation, operational efficiency and sustainable growth in a competitive market.
Talent continues to be at the top of the agenda for CEOs and governments and our LearnVantage services position us to be able to help clients invest in their workforce. Our partnership with S&P Global, a leading provider of financial data analytics and ratings is driving GenAI innovation across the Financial Services industry, empowering their workforce to adopt GenAI at-scale to enhance productivity and deliver revenue growth. They are equipping nearly 40,000 of their employees with the necessary skills, leveraging Accenture LearnVantage Services, a comprehensive GenAI learning program. This program includes curated and customized content to drive AI fluency and address the industry's evolving talent requirements.
Finally, a quick look at how we're continually using our investments in acquisitions to drive our future growth. To continue to scale LearnVantage, we acquired award solutions in the U.S., which expands our learning offerings tailored to the unique needs of the network leaders, network operations and performance engineers and IT professionals in the telecom space. To enable us to scale faster in health, a $70 billion addressable market growing approximately 6%. We acquired Consensus Health -- consus.health, a leading German healthcare management consultancy. Health is an industry still early in digitalization and our investments are positioning us for the continued growth we see over the next several years.
And supply chain continues to be early in digitalization and we are investing to continue to drive growth. This quarter, we acquired Camelot, an international SAP-focused management and technology consulting firm from Germany with specific strengths in supply chain, data and analytics and Joshua Tree Group in the U.S., a supply chain consulting firm specializing in distribution center performance.
Back to you, Angie.