Rick Cardenas
President & Chief Executive Officer at Darden Restaurants
Thank you, Phil, and good morning, everyone.
We had a strong quarter that met our expectations. Same-restaurant sales at three of our four segments were positive and all of our brands remained intensely focused on our Back-to-Basics operating philosophy anchored in food, service and atmosphere.
I was pleased that our four largest brands, Olive Garden, LongHorn Steakhouse, Yard House and Cheddar's Scratch Kitchen, all generated positive same-restaurant sales for the quarter. During the quarter, the Olive Garden team's ongoing focus on being brilliant with the basics, combined with great execution of an extended Never Ending Pasta Bowl, drove a positive sales gap to the industry. Never Ending Pasta Bowl featured a starting at price point of $13.99, marking the third consecutive year at that price point and making it an even more compelling value for our guests. NEPB was once again well-received, as evidenced by the highest refill rate ever and higher protein add-ons compared to last year.
In October, Olive Garden launched its Uber Direct pilot in approximately 100 restaurants. They are not promoting it yet in order to focus on the technology integration and operational execution. The pilot has gone very well, thanks to the operators in the pilot restaurants, the Olive Garden operations excellence team and the Darden IT team. Olive Garden is on-track to begin rolling it out to the rest of the system after the holidays, with potential completion by the end of the third quarter.
Olive Garden is a brand that is well-positioned to leverage news to drive traffic and the team has been working on several initiatives to continue appealing to core guests as well as value seekers. One of these initiatives is an updated menu that launched two weeks ago, featuring the return of two fan favorites: Steak Gorgonzola and Stuffed Chicken Marsala. These dishes were the most requested entrees that fans asked Olive Garden to bring back, and the initial response from guests is encouraging. Starting in January, Olive Garden's advertising will feature the return of these fan favorites and an additional guest-driving news at compelling price point.
LongHorn continues to exceed expectations, driven by great guest value and strong operational execution. The LongHorn team is extremely passionate about serving the highest-quality steaks in casual dining, which not only requires grilling each steak perfectly, but also having the highest-quality product. During the quarter, LongHorn hosted their first Steak Cutter Summit with their suppliers from across the country to review their custom specifications and immerse their partners in the LongHorn business and culture. The summit ended with one supplier receiving the Golden Steak Award for the best adherence to LongHorn standards. And all of the partners left the event more aligned and better-positioned to consistently meet the brand's expectations.
After receiving steaks that meet their stringent quality specifications, it's up to LongHorn team members to grill them to perfection. That's why the LongHorn team validates their Grill Master's expertise each year, regularly retrains on how to correctly season their steaks and ensures their managers verify that each steak is grilled to the right temperature. This focus continues to pay-off and resulted in an all-time high steaks grilled correctly store during the quarter.
The performance of Yard House and Cheddar's drove positive comps within our other segment. Yard House has built a competitive advantage of distinctive culinary offerings with broad appeal through a range of approachable and trend forward items. One example of how they bring this to life is the bratwurst sliders that were featured during Oktoberfest, which helped drive further sales momentum for the brand during the quarter. The Yard House team is well-positioned to build on their momentum with new food news during the third quarter.
The Cheddar's team leverages efficiency and Darden's purchasing power to provide great food served with speed at a wow price. One way they achieve this is by capitalizing on lower cost opportunity buys to create limited time offers. During the quarter, two LTOs returned to their menu, their Texas T-Bone for $21.49, which was followed by their Bone-In Ribeye for $22.49. And each of these entrees also include honey butter croissants and two sides for that price. I'm proud of the momentum the Cheddar's team is building. During the quarter, they achieved their best-ever retention level, already exceeding their annual goal. Also, in Technomic's most recent survey, their value score once again outperformed the casual dining category and Cheddar's ranked first among casual dining brands for affordability.
Now, let me provide a brief update on Chuy's. We successfully closed the transaction during the quarter and the leadership team, including Chuy's President, Steve Hislop and their Operations leader, John Korman is in-place. The integration process has just begun and is being led by the same team that successfully directed the Ruth's Chris integration. They are focused on three key objectives: preserving the employee experience and Chuy's unique culture; maintaining the guest experience; and successfully migrating Chuy's onto the Darden platform with as few disruptions as possible. The timeline for this integration will likely be a little longer than the one for Ruth's Chris, because we are about to begin rolling out the next-generation of our point of sale system. This system currently supports nine different brands and is the nerve center for our competitive advantage of extensive data and insights. This is not an off-the-shelf product, rather it's a proprietary system that we first built more than 20 years ago and continued to maintain, enhance ourselves. It's integrated with all of our key restaurant applications and also has a number of great features that are designed to make our managers' jobs easier, deliver key data to help enhance operations and ensure labor compliance.
Our IT team has been working for some time to completely rewrite and modernize the application in order to provide an improved and more modern user interface, implement updated technology architecture, offer the ability to operate on different types of hardware and deliver near real-time analytics. All of this will reduce training time for our new team members, drive speed by reducing number of clicks required to enter orders as well as other tasks, enable our IT team to respond faster to requests for system enhancements and further strengthen our competitive advantages of significant scale and extensive data and insights. The learning we capture from rolling it out will help minimize disruptions when we bring it online at Chuy's.
During the second quarter, we also experienced meaningful impacts from hurricanes Helene and Milton. Our operations teams and our Severe Weather Task Force did an outstanding job, ensuring our restaurants were prepared for the storms and able to reopen quickly. Only one restaurant, the Cheddar's in Asheville, North Carolina, has been unable to reopen due to the damage it sustained. We expect to reopen this restaurant next fiscal year. Hurricane Helene's impact was felt across multiple states, while Hurricane Milton left a path of destruction across Florida, each affecting our team members and guests. As a company that cares, one of the ways we nourish and delight everyone we serve is by responding to help others in times of need. That's why Darden is a proud partner of the American Red Cross. Each year, the Darden Foundation provides a $500,000 grant to their Annual Disaster Giving Program. The program enables the Red Cross to prepare communities for disasters, like Helene and Milton, and respond to help families during the recovery process.
Our team members can count on us as well. Nothing represents the strength of our culture quite like Darden Dimes, our signature employee giving program that enables team members across our family of restaurants and at the restaurant support center to support their fellow co-workers when the unexpected happens. We are grateful that all of our team members in the affected areas are safe and we move quickly to help those who were hardest hit. Darden Dimes provided grants totaling $1.1 million to more than 5,600 impacted team members.
As I reflect on the quarter, I continue to believe in the power of our strategy and our brand's ability to compete effectively regardless of the environment. Each one of our brand leadership teams is focused on the long-term and staying committed to our Back-to-Basics operating philosophy. I am proud of the way our teams performed throughout the second quarter. And now, we are in the midst of the busiest time of the year for our restaurants, as they nourish and delight our guests and create lasting holiday memories. On behalf of our leadership team and the Board of Directors, I want to thank our 195,000 team members. I wish you and your families a happy holiday season and hope to see you in our restaurants.
Now, I'll turn it over to Raj.