Coveo Solutions Q3 2024 Earnings Call Transcript

Quartr
Provided by Quartr
February 5, 2024

There are 11 speakers on the call.

Operator

Good afternoon. My name is Alan, and I will be your conference operator today. At this time, I would like to welcome everyone to the caveo 3rd Quarter Fiscal 20 24 Financial Results Conference Call. Thank you. Mr.

Operator

Moon, you may begin your conference.

Speaker 1

Good afternoon, and thank you for joining today. With me on the call are Louis Teteu, Coveo's Chairman and Chief Executive Officer and Brandon Nussey, Coveo's Chief Financial Officer. Before we get started, I would like to note that certain statements made during this conference call are forward looking statements within the meaning of applicable securities laws, including those regarding our plans, objectives, expected performance and our outlook for the Q4 fiscal year 2024. These forward looking statements are given as of the date of this call. And while we believe any statements we make are reasonable, they are based on current expectations, which are subject to risks and uncertainties, and Actual results could differ materially.

Speaker 1

We do not undertake and expressly disclaim any obligation to update our forward looking statements whether because of in filings we make with Canadian Securities Regulators, including under the section titled Risk Factors in the company's most recently filed Annual Information Form and the section key factors affecting our performance in the company's most recently filed MD and A, which are available under our SEDAR Plus profile at www. Sedarplus. Ca. Additionally,

Speaker 2

some of

Speaker 1

the financial measures and ratios discussed on this call are either non IFRS measures or operating used in our industry. A discussion on why we use these results and where applicable, a reconciliation schedule showing IFRS versus non IFRS results are available in our press release and our MD and A issued today, which may be found on our Investor Relations website at ir.coveo.com and our SEDAR Plus profile. Please note that unless otherwise stated, all references to financial figures are in U. S. Dollars.

Speaker 1

Finally, presentation slides this conference call can be accessed on our IR website under the News and Events section. Following our prepared remarks, we will be conducting a Q and A session for To foster an inclusive discussion, we kindly request analysts to limit their questions to a maximum of 2. Your cooperation is greatly appreciated,

Speaker 3

Thank you, Paul, and thank is also well ahead of our guidance on the bottom line, all keeping us on track to achieve positive operating cash flow in fiscal 2025. This is a testament to our team's capabilities and dedication and to the value of our technology and our business model resilience and the current macro Q3 fiscal 2024 was our best total bookings quarter since fiscal 2022. Additionally, it was our best new logo land bookings quarter with the highest mix of land bookings since fiscal 2022. We believe this has been driven in part by the differentiation and strong early interest in our relevance augmented generative technology, turning into tangible opportunities with customers by the continued ramp of our partnerships, in particular with SAP and generally customers starting to move from the experimentation cycle of GenAI to real buying cycles where they see clear evidence of tangible ROI. As I highlighted during our Capital's Market Day this past November, For over a dozen years, Coveo has been innovating with forward thinking global enterprises, bringing AI to their digital experiences And with a true obsession to drive the best possible relevance and business outcomes from all their digital interactions, We started integrating machine learning within search and digital experiences in 2012.

Speaker 3

Over the years, we gradually integrated deep learning, intent detection, large language models, and today, semantic search, generative AI, and other new optimization AI models. This decade plus collaboration with large and global clients has enabled us to build the market leading AI search and personalization platform for enterprises, one that has been recognized as a Gartner leader for 7 years, a Forrester leader for 6 years, and an IDC leader for 3 years. In turn, our platform has enabled those enterprise customers to gain a trusted AI experience advantage within their digital experiences, Powered by vector and semantic search, AI recommendations, and now generative experiences that personalize and augment every buyer, Every customer, partner and employee touch point delighting users and driving high business ROI at the same time. Reiterating what you heard at our Capital Markets Day, we are emphasizing again the enormous market opportunity ahead of us to execute on and capture As we approach the start of our next fiscal year, we believe the market is only beginning to embrace AI To enable individualization and optimization of digital experiences at large scale, business leaders increasingly understand the benefits of bringing AI to every point of experience to drive superior relevance and outcomes across commerce, customer service, websites, and into the workplace.

Speaker 3

This is something not humanly possible to achieve without AI. Significantly, we're proud to announce that in December, Coveo Relevance augmented answering became generally available after several months of live beta tests with enterprise customers at large scale. The collaboration and trust shown by our enterprise customers in this groundbreaking platform enhancement resulted in Coveo's most successful product launch to date. We are thrilled to share that we closed transactions for relevant, augmented generative answering at an accelerating rate in the quarter. We have completed a transaction for our GenAI product across each of our solution areas in commerce, in service, in websites and in workplace use cases.

Speaker 3

We're very encouraged by the strong demand in the market for this solution with the value we measure for our customers and with our distinctive competitive advantage in generative AI at the point of experience. This is evidenced by our continued growth in transactions and pipeline related to GenAI and the similarly accelerating number of enterprise customers currently in the process of testing our solution. The testing and implementation of Relevance augmented generative answering has been highly successful to date. And we're pleased to report that we had additional customers that moved beyond experimentation and went live with our GenAI solution so far this year. While most of these applications so far have been in the customer service, websites and workplace knowledge areas, We're pleased to report that Coveo has also officially gone live with a commerce generative AI solution at a large home improvement and construction supplies retail chain in the U.

Speaker 3

S. With our technology improving their live digital buyer experience. Customers have reported significantly superior performance when AB testing Coveo versus other solutions tested and compared, particularly in terms of completeness, accuracy of responses and hallucinations avoidance that surpass performance of other generative answering offerings in the market. We believe this is due to the superior performance of our underlying AI search and relevance capabilities, which I will explain later. Moreover, our ability to control and combine AI search and results, Navigation, answering, and conversations all together in one single digital experience With the security, currency and traceability of answers and across many content sources is in our view what enterprises need.

Speaker 3

In fact, we heard that one competing solution that we were AB tested against actually generated negative ROI for the customer by generating inaccurate and low quality answers, which would have increased case submissions and customer service. In summary, relevance matters, relevance wins, and it is a deep science. After these tests and measures, we observe and firmly believe that the integration of our generative AI solution Powered by Vector Search and built on top of and augmented by our leading AI search and relevance platform, not only ensures rapid time to value, but also delivers a high ROI, offering unparalleled benefits to enterprises navigating this dynamic landscape, and it is available in full production now. More specifically, last quarter we talked about how Xero Software, a leading provider of SMB accounting software with 3,900,000 businesses customers across the globe deployed Coveo after several months of tests. 0 has now reported seeing the average customer search time decrease approximately 40%.

Speaker 3

Serve sessions requiring additional customer support decreased by more than 20% with the use of relevant, augmented, generative answers On top of the existing benefits brought before by our AI search, this is something everyone on this call can experiment with yourself by visiting the Xero Central website and just asking a how to question, for example. Another large technology customer found that generated answers allowed end users to save nearly 10 minutes searching for an answer. Beyond the high financial value of this on a large scale, this is a game changer for both the customer and the employee experience as it empowers them to become more proficient instantly. We at Coveo found that across our own customer self-service experience, Our self-service success rate improved by approximately 40% for visits using Relevance augmented generative AI. This is something everyone on this call can experiment with yourself by visiting the public global Coveo partner service community partners.

Speaker 3

Caveo.com. In summary, our analysis has found that self-service success improvements from Coveo Relevance augmented generative answering could lead to an additional reduction of up to 25% and the overall cost to serve. This is on top of the double digit self-service improvements and case reduction Our customers were already seeing from our AI search platform. Folks, to be clear, This technology is ready. In our view, it's a big deal, and this is exceptional in this market.

Speaker 3

It is a game changer and it is a game changer. We believe our market is Quickly realizing that delivering on the promise of generative AI in real time at the point of experience Is now a reality, but that it absolutely requires a solid search and relevance foundation to ground answers from a secure corpus of information consisting of multiple sources of content that is both current and contextually relevant. Retrieval augmented generation or RAG, particularly at larger scale and with more complex content, will not provide the capabilities necessary for real time answering use cases without the kind of relevance technology that Coveo has built over a decade. Let's now talk some specifics about transactions. Among our new generative AI Both are utilizing Relevance augmented generative answering within the workplace solution area, with one also extending its use for their website.

Speaker 3

In each instance, these enterprises chose Coveo after rigorous testing, validating our solution as far superior alternative, including internal build options they were considering. The deciding factor was the demonstrated value through enhanced content findability, answers accuracy and the improved experiences, productivity gains and fast time to market compared to alternative solutions. In our website solution area, Coveo was selected by 1 of the largest U. S. Airlines to implement relevant augmented generative answering on their customer facing website.

Speaker 3

A proof of concept developed with the help of our development and data science teams was tested and shared internally, including with their Chief Information Officer. Through this process, they achieved fast, accurate responses is to improve overall customer self-service and relieving pressure from their contact center. This customer is competing to be the most innovative airline in the industry. So it's gratifying that they have chosen us and we look forward to their formal go live in the near future. In service, a major U.

Speaker 3

S. Cybersecurity company selected our GenAI offering to help improve their customer self-service metrics by at least 20% and to enhance their agents' effectiveness. After evaluating several vendors, Our customer reported that Coveo ultimately won given our platform's unified index, tight integrations, GenAI answers superiority and our established presence within their digital properties. By enhancing their self-service portal, We aim to alleviate pressure on their contact center, allowing their support personnel to focus on the highest priority cases. As a second phase, they intend to implement relevant, augmented generative answering within their contact center to enable their agents to find more efficiently the intricate knowledge and answers they require, improving the overall customer service experience and reducing the time to proficiency for their agents.

Speaker 3

Other relevant augmented generative answering transactions signed in the quarter include SAP Concur, Blackbaud, a leader in electronic system design and a global pharmaceutical company. We are thrilled that these major enterprises have tested and selected Coveo to deliver even more value in ROI, building upon the strong partnerships and success we've already established today. Their ongoing partnership not only demonstrates their trust in our platform, but also how they subscribe to our vision and our fast ongoing innovation in AI experiences fueled by our customer community of leading enterprises. Outside of Relevance augmented generative answering, In the Q3, we secured our largest new customer land within our Commerce Solutions area, an exciting near 7 figure SaaS ACV deal with a global automotive company. The choice to partner with Coveo was due to the feature rich out of the box AI capabilities of our platform, offering superior relevance and personalization to the shopping experience, supporting their goal of improving revenue per visit.

Speaker 3

We are excited to demonstrate the value we bring with our platform with an eye on introducing to them other complementary solution areas over time, including our relevant augmented generative answering capabilities. Before I hand the call off to Brandon for the financial update and just to wrap up my comments, I want to reiterate that I could not be more excited about the opportunities that lie ahead of us as we approach the end of our fiscal 2024 and gear up for the next fiscal year. 2023 was marked by discovery and experimentation around generative AI, which also and more broadly democratized the quantum leap opportunity of AI within the enterprise, something Coveo has been specialized in and has embedded in our platform for over a decade. A recent January 2024 BCG survey of 1400 executives revealed that AI and Gen AI rank as a top 3 tech priority for 2024, and 51% put it at the top of their list, targeting greater than a 10% productivity gain and revenue uplift. These secular tailwinds in the AI space are supported by the undeniable power of AI search and generative AI at the point of experience.

Speaker 3

And we see a trend by enterprises consolidate with leading platform vendors like Coveo, who can make this work in full production and at scale beyond the experiments and with demonstrable and high ROI. With our pipeline steadily expanding, The strong partnerships we anticipate will help to accelerate our go to market motion and the continued and disciplined management of our business. We believe Coveo is highly differentiated and well positioned as we look forward to fiscal 2025 and beyond. And it is our intent to capitalize on that advantage and invest for growth and market share gain. With that, I will now hand the call over to Brandon to discuss our quarterly results in more detail.

Speaker 3

Brandon?

Speaker 2

Thanks, Louis. To echo some of Louis' commentary, I'm pleased with how the company has performed in the Q3 and encouraged by the many opportunities ahead of us. Before digging into the details, as usual, I'd like to quickly summarize some key points. We delivered SaaS subscription revenue ahead of our guidance for the Q3 and are improving our guidance for the full fiscal year. SaaS subscription revenue grew 13% for the 3rd quarter and 18% when excluding the impact of Cubit related churn.

Speaker 2

Our net expansion rate remains within our target range of between 105% and 115%, with NER for the 3rd quarter at 109%, excluding Cubit related churn and 105% overall. Our adjusted operating loss also finished well ahead of guidance, and we are improving our full year guidance for adjusted operating loss as we continue to tightly manage our OpEx. As Louis mentioned, we saw a nice uplift in new bookings in the quarter, including an improved mix bookings with new customers. We are especially encouraged by the breadth of the bookings we saw. We saw an accelerating pace of orders for our Gen AI offering, which represented approximately 20% of total bookings.

Speaker 2

We signed several new customers pursuant to our early SAP partnership And bookings in Europe were the highest they've been this fiscal year and were more than double year over year. This quarter was good validation that we're making progress with some of our key growth drivers as we look to reaccelerate our revenue growth within the opportunities we are seeing. Of course, this quarter is just one data point and we have continued work to do. Now getting into the details for the Q3, SaaS subscription revenue was $29,900,000 an increase of 13% year over year And total revenue was $31,800,000 growing 11% year over year. Excluding the impact of legacy Cubit churn, SaaS Subscription revenue grew 18% year over year.

Speaker 2

In Q3, we saw a healthier mix of both land and expand bookings in contrast to a higher proportion of expand bookings in previous quarters. We are optimistic these will open future opportunities for expanded growth to these new customers via the sale of additional use cases and solution areas, including with relevance augmented generative answering. Overall, SaaS ACV growth was largely in line with our SaaS subscription revenue growth, both including and excluding the Qubit churn, And all four of our lines of business continued to grow double digits year over year. Our net expansion rate as at December 31 was 105% compared to 106% we reported in our 2nd quarter results. When excluding the legacy Cubit churn, our NER was 109 for the Q3, a solid indicator of our existing customers continuing to find success and buy more from us.

Speaker 2

3rd quarter gross margin remained consistent with last year at 77%. Adjusting for share based payments and related expenses adjusted gross margin was 78% for the 3rd quarter, also consistent with a year ago. Product gross margin was 81% in the quarter consistent with the prior year and adjusted product gross margin was 82% for the quarter also consistent with the year ago period. These metrics continue to be great indicators of the strong unit economics inherent in our business model. Adjusted operating loss for the quarter was $1,700,000 once again a significant improvement compared to the year ago period, which was 3,900,000 For the 9 months of fiscal 2024, we have used only approximately $400,000 of cash to fund our operating activities, placing us well on track to achieve positive cash flow from operations in our coming fiscal 2025.

Speaker 2

At the close of the Q3, our cash reserves stood at $163,000,000 with no debt. During the Q3, we used approximately $3,300,000 of cash to repurchase shares under our NCIB. I will finish with guidance. In light of the company's strong performance this quarter, despite lingering macroeconomic challenges, we are increasing our full year guidance for SaaS subscription revenue to $118,000,000 to $118,500,000 For the Q4, we expect SaaS subscription revenue to be between $30,200,000 $30,700,000 We are also increasing our full year total revenue guidance to $125,600,000 to $126,100,000 For the Q4, we expect total revenue in the range of $32,100,000 to $32,600,000 Due to our ongoing efforts around efficiency for the year, we are For the Q4, we expect adjusted operating loss of between $2,000,000 to $3,000,000 Both our Q4 and fiscal 'twenty four guidance Assume FX rates roughly in line with where they are today for SaaS subscription and total revenue growth and adjusted operating loss. I'll wrap by highlighting that in the 9 quarters since the company's IPO in 2021, Coveo has demonstrated its ability to tightly manage operating expenses and stay responsive to market conditions.

Speaker 2

Adjusted operating expenses over this time period has remained more or less flat in terms of dollars, resulting in significant leverage in operating expenses as a percentage of revenue, while continuing to deliver adjusted product gross margins in excess of 80%. And differently Coveo has proven it can deliver operating leverage. As we look ahead, given our position as a leader in this market that we believe is now seeing increased customer buying activity, our attention will be on beginning to drive an acceleration in bookings growth rates to ensure we capture the market opportunity we are seeing. And with that, operator, you may now open the line for questions.

Operator

Thank you. Ladies and gentlemen, we will now begin the question and answer Your first question comes from Richard Chi of National Bank Financial. Your line is already open.

Speaker 4

Yes, thank you. Thanks for all those comments and congrats on the quarter here. With respect to For sure to sign these generative answering deals, what has really been the biggest hurdle when it comes to their decision making? Is it kind of just understanding the technical risk or really just doing the diligence or is there something beyond that?

Speaker 3

Hi, Richard. I think you mentioned When you look at 2023, when generating AI really hit the world by storm, Enterprises, all rallied to try to adopt the technology and basically try to figure out What were the risk implications? What were the cost implications? What were the relevance implications? Obviously, big brands, for instance, cannot hallucinate.

Speaker 3

And they need to make sure that from a security and compliance perspective, whatever they deploy, in fact will not breach any of that. And so it's been mostly along those lines And really testing, testing, testing. As you know, we've announced relevance, augmented generative answering back in early 2023. And we've announced that we would launch and that we were going to launch and we did tests with multiple enterprises back in June, which is really what we did. And so throughout these tests, They were able to look for things like security, like relevance and traceability of answers and accuracy And basically measure through AB testing, how it would generate ROI in terms of how much better these types of solutions, this technology would be relative to the status quo and really assess the ROI.

Speaker 3

So this is essentially what took the time. And once they were able to confirm that Security was not compromised and compliance was not compromised and that, hallucinations were avoided and that really the ROI was there, then this is when they started buying after confirming that.

Speaker 4

Great. And then my second question, from an order of magnitude perspective, can you give us a sense of what that dollar value of your pipeline is from the general answering product? And then I guess related The mix of that pipeline between new and existing customers?

Speaker 3

Thanks. Well, it's so The answer into 2. Our strategy, which in hindsight has been the right one, has been to approach our existing customers with Coveo Relevance augmented Generative answering. And the reason was that they already had in production the platform That provides basically the indexing and what we call here at Coveo the relevant stack That is so important and so mandatory to feed a large language model and ground answers into real secure and relevant content. So initially, we went to our existing customers.

Speaker 3

And So naturally, the vast majority of that pipeline today is with existing customer. However, I can certainly qualify the fact that our ability, which we believe is unmatched in the market right now in that space, is creating a lot of leverage for our new customer lands, our acquiring new customers. As customers see not only the powerful platform that we have, but the huge opportunity to expand that platform into generative. So while today, so the direct answer to your question is today, the majority, 80% plus of our line is with our existing customers and we have approximately we have Basically dozens of tests out there right now with large enterprises and certainly north of 50 active opportunities at various stages. We expect That this technology, the integration of this technology into our platform will continue to help grow our new opportunity, our new customer pipeline as well.

Speaker 3

Okay. Thanks, Wei. Thank you. Thank you, Rich.

Operator

Your next question comes from Adir Kadvi of 8 Capital. Your line is already open.

Speaker 5

Great. Thanks a lot for taking my questions. You guys have mentioned Right at the end of Brandon's prepared remarks, some increased customer buying activity, then you're also saying the macro is a little bit tough out there. Can you give us a sense of how sales cycles are progressing? Are customers still kind of just in that wait and see mode or are you seeing some green shoots that they're much more willing to kind of accelerate their buying opportunities?

Speaker 3

Well, as we mentioned before, thank you for the question, Adir. As we mentioned before, and I'll let Brandon complete here qualify, but If 2023 was an interesting year because for us it was a combination of drove the macroeconomic backdrop we all see, and that pretty much every tech company experience, Combined with a massive disruption in the search industry, we knew, we were confident, I would say, that We would benefit ultimately from that massive disruption. As enterprises, we're Generally speaking, much more interested in adopting AI, but we still had to go through that year of testing, experiment and really the market really learning the possibilities and so on and improving the results. So this is really what we've seen. I think right now there's no question that every software company, every tech company that I know at least will tell you that there is still a macro environment on the backdrop that is still not as good as it used to be.

Speaker 3

We see the effects of that predominantly in terms of the length of the sales cycles. On the other hand, as I mentioned on the call, Referring to the Boston Consulting Group recent January 2024 executive survey, AI and Gen AI in particular are a top 3 tech priority for the 89% of executives and 51% of executives put it as number 1. So needless to say, the macro environment sort of compensates Sort of that set of priorities sort of compensates the macro environment. So the short answer to your question is we're seeing we're continuing to see cautious purchases, elongated sales cycles, But we're seeing definitely a growing interest, a growing demand for AI and in particular, A growing interest for companies like Coveo who actually can deliver beyond the experimentation and and really show massive results.

Speaker 5

Excellent. Thank you for that, Louis. And then just maybe on the SAP channel, what sort of progress are you seeing with customers in that channel? We'll call it, I think we launched the product in April, so call it 9 ish months post launch, what is the progress there that's really getting you excited?

Speaker 3

Yes, we're definitely seeing obviously, we've launched this in April, LACing, obviously, we've launched this in April and proceeded to execute on the it's called the endorsed status with SAP, which again provides the SAP sales team with full commission and full quota credit for selling Coveo as their own as if they were selling an SAP product, which is quite significant. We obviously went through the summer period and then some further enablement, and we're very happy with our progress last quarter With the SAP, we signed 3 significant SAP deals in the quarter. And we believe the momentum is building from a growing pipeline and our collaborative go to market opportunity. The typical sales cycle, Adair in our sector, for enterprise deals like those with SAP customers is approximately 9 months. So we're really seeing the initial cohort of pipeline deals since the partnership and we certainly expect that to continue with a very healthy number of opportunities across both business to business and business to consumer.

Operator

Your next question comes from Doug Taylor of Canaccord Genuity. Your line is already open.

Speaker 6

Yes, thank Good evening. Once again, a lot of great qualitative commentary, case studies suggesting the GenAI product is Gaining momentum. It's fantastic to hear. You provided the figure of 20% of your new bookings being Gen AI related. Perhaps I could ask you to help now with the benefit of a couple of months from launch, bridge us this enthusiasm and this momentum in customer interest into a subscription revenue growth reacceleration, which is obviously a key watch item Here for everyone on the call.

Speaker 2

Hey, Doug, thanks for that. Yes. So as we've said in prior quarters, of course, it's our expectation that not just Gen AI, but The other growth drivers we have underway, whether it's SAP, Commerce Market in general, and some of the other areas. You're going to see our first hit bookings, so we provided some commentary there today on this was a good quarter in terms of new bookings. Then of course, that will come into revenue over the ensuing 12 month period.

Speaker 2

We're off to a good start here. If we can keep up strong bookings performance, we're going to see the revenue follow. So we'll keep you apprised as to how we're doing there, but This is one quarter of validation for us anyway.

Speaker 6

Well, forgive me for trying to get A little bit more quantitative data out of you there. But while I've got you, Brandon, adjusting operating losses continue to track better than your guidance. I think better than the top line would suggest. So maybe you can you speak to some of the areas of success or positive surprise if there is any you're seeing in your profit metrics?

Speaker 2

Yes. I've been really pleased with a couple of areas actually. The ongoing focus on the gross margin line, which me is the most important long term driver of efficiency. So lots of good work happening there, whether it's, you know, LLM consumption costs, just general hosting costs and so on. The team has done a nice job of squeezing out efficiencies at a return there.

Speaker 2

And then it's a company that's done a really good job of just identifying what are the most important things, ensuring those things are fully funded And really challenging other areas of expense beyond that as to how do we get more efficient in those other areas. And so we've seen success on the G and A side. You'll see that in the numbers. We've seen success in certain sales and marketing activities as well where We've been able to fund the things that really matter and deprioritize other areas. That's allowed us to Keep the overall envelope largely unchanged, but make sure that we're still putting money into the things that are long term growth oriented for us.

Speaker 4

Thanks. I'll pass the line.

Operator

Your next question comes from Thanos Moskopoulos of BMO Capital. Your line is already open.

Speaker 7

Hi, good afternoon. Louis, can

Speaker 2

you update us in terms

Speaker 7

of your SI partnerships, Many recent developments. And then just more specifically in terms of the

Speaker 5

role they're playing in GenAI, whether

Speaker 7

starting to be advocates for your solution or whether maybe you're a bit of cross purposes because maybe some of them would rather custom build something for the customer.

Speaker 3

Yes. Thank you for the question, Thanos. If you think about GeniEye, first of all, GeniEye is a very broad space, right? And Coveo specifically, what we're talking about that as you're very well aware, Thanos, is the application, Specifically, the application of AI and generative AI at the point of experience. So think about real time Digital experiences across these use cases that we always talk about.

Speaker 3

So whether someone wants to buy something, fix something or so on. And this is a major transformation. And so if you go back to your question about systems integrators, There is no question that enterprises are turning to systems integrators right now to gain Basically knowledge and advice relative to the areas, the main areas of transformation of generative AI. At the time at this particular time as we speak, we believe from everything I read and from what we see in the market, There are a number of use cases that are at the experiment side in GenAI, A lot of them in marketing, content creation and etcetera. But it is now well known that It can really move the needle dramatically also in areas such as R and D, obviously, with Copilot.

Speaker 3

And lastly and importantly for us in digital experiences. And so this is basically a major transformation. So to your point Thanos, Systems integrators have 2 choices. And the headline is there is absolutely a renewed interest from systems integrators around Coveo. But interestingly enough is that it's much more strategic than ever before.

Speaker 3

So some of the large ones are really engaging with us at a much more strategic and higher level within their organizations and see us as a platform, which we are, as a platform to essentially conduct or support the digital transformation of their customers around digital experiences to create these AI search recommendations and generative experiences across their digital properties. And so we're seeing definitely a renewed interest and you can expect us to invest more into this whole area of our go to market strategy, which is working with systems integrators. And yes, they do, per your question, recommend us Stick or those kinds of toolboxes or recommend a solution like Coveo, which is out of the box and not out of the toolbox and which they have a tendency to prefer.

Speaker 7

Great. Thanks for that. And maybe the latest question is in terms of the OpEx investments you plan to be making Now that the demand environment is looking a little bit better,

Speaker 2

you alluded to one of

Speaker 7

them, the channel enablement, but what are there areas you're prioritizing over the next year?

Speaker 3

Yes. We're I'm going to start and Brandon feel free to come on, but a number of areas. I think a lot of it revolves around Obviously, our innovation, we're continuing to invest in our core innovation, in our data science Teams and so on as we have we feel we have a competitive advantage today that we want to continue to increase. In account management and because we believe that every one of our customer needs our new innovation and So there's a significant cross sell and upsell opportunity there. And if you remember at our Capital Markets Day, we talked about the size of the installed base.

Speaker 3

But fundamentally, out there, if you think about our penetration, We see about 21,000 large and midsized enterprises in our target regions. And so we're really only penetrated 3%. And so all the investments we're going to make there are around marketing, raising awareness, expect to see our brand out there much more and expect us to invest in sales as well and obviously in account management as well. So as I said at the close of my commentary, expect us to invest gradually as we see this market reopen and as we see especially the stronger demand for what we do. Of course, we will be there to invest in those areas.

Speaker 4

Great. That's fine. Thanks.

Speaker 3

Thank you, Thanos.

Operator

Your next question comes from Taylor McGinnis of UBS. Your line is already Yes.

Speaker 8

Hi, thanks for taking my question. So you said that you saw record bookings across both new and existing customers, but could you maybe disaggregate Between the 2, it looks like excluding Qubit that NRR fell another 2 points. So can you just comment on the linearity you saw in the quarter? Did macro headwinds strengthen in the quarter and then maybe start to stabilize towards the end. It just looks like top line growth is capable of dropping in the second half of twenty twenty four.

Speaker 8

So I think it would just be helpful to get some more color on what you're seeing excluding maybe some of the AI tailwinds.

Speaker 2

Hey, Taylor. I'll take a crack at that. There's a few concepts in there, but I'll take a crack at that. In terms of constitution of bookings, first of all, it was a good quarter of new bookings. I think we said our best And so far this fiscal year and prior fiscal year, much healthier balance of new versus existing.

Speaker 2

We mentioned winning our largest ever land transaction with a global automobile manufacturer and several other nice wins in the quarter. So it's much healthier mix towards land. I wouldn't say there's anything unique about the linearity of the quarter, this quarter. It behaved like most other quarters do. But to your point, we are overcoming the cubit churn, which was towards the end of Last fiscal quarter was where we felt that the most.

Speaker 2

There was more cubit churn in the current quarter, as we've talked about previously. And so that does show up in the overall growth numbers and will weigh on the Annual growth in the back half of the year with Qubit in there. Excluding Qubit, 18% growth on the SaaS subscription line this quarter, more or less in line with the prior quarter.

Speaker 8

Perfect. And maybe just a quick follow-up. In terms of what's driving that new business momentum, can you provide some color there? So is it really around The AI story coming to life is a partner of like partnerships ramping maybe macro feeling a little bit better. Any things that you would point to that really drove that new business activity?

Speaker 3

I think, Taylor, I can take that. Thanks for the question. This is Louie. Look, first of all, I would point to really three things. Number 1 is AI in general, the demand, what ChatGPT has done is not only Get people excited around JAB GPT.

Speaker 3

It has sensitized, democratized the idea that AI is a different digital experience paradigm and that everybody, including enterprises in particular, should get really serious about it. And while that might sound a general statement and so on, we really feel that. We really companies now Are very serious about that. And this is Coveo is a company that's been more than a decade. We started in machine learning in 2012.

Speaker 3

You know what, until 2018, 85% of our customers were tech companies. Most companies didn't really care about that. And so now this is there's real traction around AI as a topic and increasingly as a necessity. Number 2, generative AI in particular and specifically at Coveo, our ability. To our knowledge, we are one of the first companies, if not the first in our specific area to have completely closed the loop.

Speaker 3

So we announced The rollout, we announced that we were rolling out dozens of tests. We tested, customers concluded, bought, Deployed and fully measured. And one of them in particular has closed the cycle and has actually publicly announced their results and we have a lot of others in the making. And so that's very unique. And of course, companies who want to make Gen AI real, have to look for companies like Coveo who can actually prove, that they can make that work at large scale.

Speaker 3

So that's really number 2. And number 3 is the fact that our ability to complement because let's not forget that GenAI for us is a new capability, but it's not a new product in the sense that it is a complement to our platform. What we do with generative AI would not be possible unless we had Worked for a decade on creating a strong relevance platform, very strong connectivity and all that. And I know that might sound like geek talk, But it's really, really important. If you don't understand the user at the other end, if you don't know that Taylor is at the other end, Understand your context, your intent, your behavior.

Speaker 3

You cannot deliver you cannot drive a large language model in a way that is grounded in facts and relevance. And the fact that we can do this, And this is starting to be known in the market is a huge driver also for new will be and is starting will be a huge driver for new land customers, new logos because they know that we have the full capability Integrating search, answering conversations, and recommendations and personalization all in one. And to our knowledge, this is pretty unique in the market.

Speaker 8

Great. Thank you.

Speaker 3

Thank you, Taylor.

Operator

Your next question comes from Suthan Sukumar of Stifel. Your line is already open.

Speaker 9

Good afternoon, gents, And congrats on a solid

Speaker 3

quarter. Thank you.

Speaker 9

On the GenAI signings that you've secured to date, Curious how what have the initial scope of these deals look like in terms of initial solutions and And use cases that are supported out of the gate and how might that be different between existing versus net new customers?

Speaker 3

Well, interestingly enough, we pointed to 0 before. So we started testing. I'll use that one because it's public and I'll qualify the other one. But if you think about 0, we started testing Back in June, July in New Zealand on a part of their traffic. And then as We realized and we both realized the value of this.

Speaker 3

We started deploying and they asked us to deploy with all the way to today, which is essentially global. So the scope can be quite large. As As we said, Susan, in the call, we have now landed use cases in all four of our in websites, some of them North American, some of them global. We have use cases in customer service such as announced that we signed 3 major financial institutions, 2 of which have very large deployments for Workplace. So think about financial advisors, for instance, Getting much more sophisticated answers instantly on very complex topics, for So it's pretty much across the board, but I will say that due to the nature of Coveo, which we deal with large Well, enterprises, all these deployments have in common that they're all very large.

Speaker 3

The content sources are multiple. The volume of content is large and the of content is large and the audience is very large and diversified than sometimes across the world.

Speaker 9

Okay, great. Thank you. The second question I had was on the SAP channel. It's good to see some of that early momentum start to play out. Do you see an opportunity to expand the relationship with SAP beyond commerce?

Speaker 9

And if so, would there be kind of a similar ramp up effort or could you leverage some of the education work that's been done so far?

Speaker 3

Well, SAP is a small 110,000 employee organization. We're obviously not working exclusively With SAP, we work with other software companies as well as some of the market leaders. But as it relates to SAP in particular, of There are many other opportunities. And I think we're still in the process of getting to know each other. We're having early SaaS and we're seeing growing success together.

Speaker 3

And yes, beyond commerce, there are clearly Working together as there are with our other partners such as Adobe or Salesforce or others.

Operator

Your next question comes from David Kwan of TD Securities. Your line is already open.

Speaker 5

Thanks.

Speaker 10

Questions on the adjusted operating loss guidance for Q4. That's up from Q2 Q and Q3, I know you talked about some incremental spending on the sales and marketing side, for example, and maybe that's also with the ramps of CRG and SAP, but just want to get a better sense of should we expect kind of like your cash OpEx spend start to ramp up here after a couple of years now being in a relatively tight range?

Speaker 2

Yes, it's a tight balance we're walking here. I'll say that somewhat facetiously, but we are going to look to continue to make Sales and marketing investments that drive growth in bookings. We feel like with the customer buying activity, our position in this space with the product where it is, But that's appropriate investment from the company right now. So We do expect OpEx to start to march up. It will be geared towards growth oriented investments.

Speaker 2

But look, we revenue to March up as well. So we continue to, at this time, plan to run that positive cash flow for next year, but we're not trying to maximize that cash flow. What we are trying to maximize is the company's position to win in this space. And so that'll mean making smart sales and marketing investments as we look at.

Speaker 10

That's helpful, Brandon. Thanks. And just on CRGA, could you comment on what the GA pricing is? And I it's still a little bit early here, but are you seeing minimal impact on your gross margins from CRGA just given the higher cost these LLMs. And are you seeing from the pricing of the LLMs, as it seems like they're becoming more commoditized, are you seeing the price get more competitive and hopefully help improve your margins?

Speaker 2

Pricing is largely the same as when we Launched, so we're still aiming for around 40% of the customers' ACV for the relevant product line. So we're finding that hold pretty well. We are still learning as it comes to consumption and entitlements and what that means against cost of sales As we get real volume and real world experience, as we've always said, we'll look to optimize and manage that. So far, has been manageable. As you see, it's not showing up in any meaningful way in the numbers yet.

Speaker 2

It's just something we'll keep an eye

Speaker 3

to believe that we're we've taken a technical approach to offer a cost effective solution. And We're pricing based on what we call generative QPMs, which is sort of a consumption unit of what we see today that let me rephrase that. We expect that we will keep our strong margins, as Brandon mentioned, from everything we see right now.

Speaker 10

Thanks for the color, guys. Yep.

Operator

Additional questions. We thank you for attending. And I would now hand over the call to Louis Tattoo for final comments. Please go ahead.

Speaker 3

Thank you, operator. And on behalf of Coveo, thank you all for attending our Q3 earnings call. And with that, Operator, please feel free to end the call.

Operator

Ladies and gentlemen, this concludes today's conference

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Earnings Conference Call
Coveo Solutions Q3 2024
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