Clover Health Investments Q4 2023 Earnings Call Transcript

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March 12, 2024

There are 4 speakers on the call.

Operator

Ladies and gentlemen, good afternoon, and welcome to the Clever Health Fourth Quarter and Full Year 2023 Earnings Conference Call. At this time, all participants are in a listen only mode. A question and answer session will follow the prepared remarks. As a reminder, today's call is being recorded. I would now like to turn the call over to Ryan Schmidt, Investor Relations for Clover Health.

Operator

Please go ahead, sir.

Speaker 1

Good afternoon, everyone. Joining me on our call today to discuss the company's 4th quarter and full year 2023 results are Andrew Toy, Clover Health's Chief Executive Officer and Terry Roman, the company's Interim Chief Financial Officer. You can find today's press release and the accompanying supplemental slides in the Investor Events and Presentations section of our website at investors. Cloverhealth.com. This webcast is being recorded and a replay will be available in the Investor Relations section of the Clover Health website.

Speaker 1

I'd also like to caution you that we may make forward looking statements during today's call that are subject to risks and uncertainties, including expectations about future performance. Factors that may cause actual results to differ materially from expectations are detailed in our SEC filings, including in the Risk Factors section of our most recent Annual Report on Form 10 ks and other SEC filings. Information about non GAAP financial measures referenced, including a reconciliation of those measures to GAAP measures can be found in the earnings materials available on our website. With that, I'll now turn the call over to Andrew. Thank you, Ryan.

Speaker 1

I'm very excited to be putting the finishing touches on a very strong year of execution for Clover. We've delivered a step change improvement in our financial performance in the same year that the Greater Medicare Advantage ecosystem took a step back, which I feel proves out the power of our technology centric model. We are aiming to deliver a profitable adjusted EBITDA year in 2024 while continuing to invest heavily in our core technology assets Clover Assistant. We will then be in a position to return to growth during a period where we anticipate our competitors will be retreating and will aim to continually build on the strategic lead we have developed. With that, let's now walk through our 2023 performance.

Speaker 1

Beginning with our insurance results, we delivered an MCR of 82.4% in the Q4 of 2023, bringing our full year MCR performance to 81.2%. This outcome maintained Clover's trend of significant year over year MCR improvement since 2021. I want to emphasize that I'm not referring to a couple of percentage points of improvements. In 2 years, we've successfully reduced our insurance MCR by approximately 25 percentage points. In 2021, our insurance MCR was 106%, followed by 91.8% in 2022 and then most recently 81.2% in 2023.

Speaker 1

The significant improvement in NCR since 2022 alone has driven 181% improvement in our per member per month insurance gross profit, which has increased from an $87 PMPM profit in 20.20 2 to a $2.45 PMPM profit in 2023. Most importantly, this step change improvement in our insurance results has translated to a full year 2023 adjusted EBITDA loss of $45,000,000 which is another significant improvement from 20 22's loss of $290,000,000,000 I believe that this large improvement in gross profit and adjusted EBITDA demonstrates the rapid and outstanding progress we've made to our core business and is the result of clear focus by the Clover team. Over the past 2 years, we have focused on maturing operations, including improving processes to increase the accuracy of claims payment and the accuracy of risk adjustment. We have also focused on significantly increasing value delivered through our care management platform underpinned by Clover Assistant and Clover Home Care, which helps us deliver proactive care management at scale and bends the cost curve for our sickest members. What's most important in my mind is that these impressive insurance results were generated within the context of a benefit rich, wide network PPO first approach.

Speaker 1

We believe that this is the future of Medicare Advantage. Many in the industry have spent decades constructing their operations to manage utilization and financial performance within a narrow network HMO context. While this strategy was historically successful, we now see that the landscape is shifting rapidly. In fact, PPOs have grown at over 2x the rate of these tightly controlled HMOs over the past 5 years. This is a clear reflection of consumer preference for choice.

Speaker 1

As industry wide PPO penetration continues to expand from its current 43% and closer to the Clover PPO rate of 95%, we expect and already see that our peers will be confronted with increasing difficulty in managing their PPOs, especially since HMO and PPO frameworks are not easily interchangeable. On the other hand, we have built Clover to thrive in what we expect to be the future of the Medicare Advantage Program. The investments we've made to build our care management platform and to empower more physicians with Plover Assisted technology have uniquely positioned us to deliver strong clinical and financial results within a PPO as our 2023 results show. Ultimately, we believe that we are the only Medicare Advantage plan with a wide network care management model that's centered on technology empowered physicians and this will lead to a sustainable growth advantage over our competitors. Another industry dynamic that I would like to discuss is the high variance in Medicare Advantage utilization trends that have recently been in the public spotlight.

Speaker 1

Going back to the Q1 of 2023, we did experience elevated trends year over year that continue to persist through year end. That said, this was not unexpected in terms of our modeling for the year, particularly given year over year changes in member mix. To be clear, we did not see anything that we were not prepared for in terms of utilization trends during Q4, and I believe that our care management platform provides us with a unique ability to navigate any underlying shifts in industry trends. That all said, we do of course recognize that trend variances across Medicare Advantage were much wider than usual in Q4 and in other plans 2024 outlook. As such, we have layered in additional buffer in our reserving and 2024 forecasting.

Speaker 1

For the full year 2024, we will be using a similar approach to guidance as we did last year, where we will aim to solidly improve upon our outlook throughout the year. We therefore are guiding to the following: revenue for the insurance line of business to be between $1,250,000,000 $1,300,000,000 insurance MCR to be within a range of 79% to 83% adjusted SG and A to be between $270,000,000 $280,000,000 Lastly, we expect these favorable improvements to result in a full year 2024 adjusted EBITDA range of negative $20,000,000 to positive $20,000,000 representing an improvement of approximately $45,000,000 year over year at the breakeven midpoint and a $65,000,000 improvement at the top end of our range. We believe that we are well positioned to deliver upon our initial outlook even as we have priced in headwinds that may be coming from broader industry utilization trends into this guidance. Put another way, if those trends do not develop, I believe we are well placed to achieve the high end of our range. Putting industry trends aside, we have significant momentum from the continued focused efforts that we have been executing on in the last 2 years, which will help us deliver profitable adjusted EBITDA in 2024.

Speaker 1

This momentum includes continued R and D into Clover Assisted throughout 2023, where we expect to see impact in 2024. We also had strong Clover Home Care coverage in 2023, which we expect to benefit our Medex control throughout 2024. On the SG and A front, we are currently executing upon our previously discussed transformation to refine and replatform insurance operations, where we disclosed last year that we would expect material savings to be enjoyed in 2024. Lastly, our 2024 AEP strategy once again focused on margin, core market retention and revenue top line. Given this, we feel good about our member levels and mix as well as our ability to achieve our 2024 profitability goals.

Speaker 1

Overall, our 2023 results represent another important milestone on our path to profitability. We believe that we are well positioned to achieve the goals we've laid out for 2024 without the need for additional capital. As our business continues to mature, we strongly believe that the moat afforded by Clover Assistant and Clover Home Care coupled with our focus and investments to improve our STARZ performance will allow us to expand our positioning from steady profitability to highly profitable growth. With that, I'll now hand it to Terry for the more detailed financial update.

Speaker 2

Thanks, Andrew. Clover Health delivered an adjusted EBITDA loss of $19,000,000 during Q4 and a loss of $45,000,000 for the full year, both a significant improvement over the prior period losses of $80,000,000 $290,000,000 in 2022 respectively. As a reminder, at this time last year, we provided initial 2023 full year adjusted EBITDA guidance of negative $180,000,000 at the midpoint. We came in favorable to this initial guidance by $135,000,000 and are obviously pleased with this result as well as the momentum this brings into 2024. For the insurance segment, NCR improved to 82.4% in Q4 from 92.4% in Q4 of last year.

Speaker 2

For the full year, insurance NCR improved by more than 10 percentage points from 91.8% in 2022 to 81.2% in 2023. Our strong MCR was paired with continued revenue growth of 12% 14% to $303,000,000 $1,200,000,000 for Q4 and the full year 2023, respectively. We continue to realize favorable impacts from various operating initiatives during the year and we believe our full year MCR is a good representation of the underlying performance of the business. Our non insurance MCR during the Q4 was 100.2% as compared to Q4 2022 MCR of 103.6%. Full year 2023 non insurance MCR of 99.8% was a better result compared to our MCR of 103.4% in 2022.

Speaker 2

Our Q4 and full year 2023 non insurance segment revenue each declined 68% versus the prior year periods respectively to $198,000,000 in Q4 $773,000,000 for the full year. As a reminder, the company exited the ACO REACH program at the end of the 2023 performance year to focus more effort and resources on its core Medicare Advantage offerings. 4th quarter adjusted SG and A was $81,000,000 down 4% year over year. On a full year basis, the company reduced adjusted SG and A from $312,000,000 in 20.22 to $302,000,000 in 2023, representing cost savings of 3% since last year. In January, we successfully transitioned over to our of scale.

Speaker 2

Beginning in 2024, this transition creates both financial cost savings for Clover beyond our 2023 performance and also allows the team to focus more specifically on what we believe to be our competitive advantages. Turning to the balance sheet, we finished 2023 with restricted and unrestricted cash, cash equivalents and investments totaling $417,000,000 on a consolidated basis with $137,000,000 at the parent entity and unregulated subsidiary level. This result is in line with our expectations for year end cash and as a result of various impacts that the company has discussed in the past. Last quarter, we received both the September and October MA payments from CMS during the month of September, which happened to every MA payer, temporarily elevating our Q3 cash $503,000,000 the regulated entity and consolidated level. As expected, this working capital effect normalized in Q4.

Speaker 2

In addition, consolidated and unregulated balances were also impacted by the expected Q4 147,000,000 dollars cash payment to CMS for the final settlement of the 2022 performance year related to our ACO REIT participation. Overall, we believe that our current liquidity position is strong without the need for any additional capital this year. Having said that, like any company, we do continue to consider opportunistic financings to increase liquidity. You can expect us to continue to prudently manage our strong liquidity position as we work to achieve 2024 profitability on an adjusted EBITDA basis. In summary, Clover delivered impressive progress on its path to profitability this year, a significant year over year improvement in its key operating metrics.

Speaker 2

Now I'll turn the call back to Andrew for some closing comments.

Speaker 1

Thanks, Terry. I hope that our comments today further portray our confidence to deliver upon our 2024 targets. Before opening it up for Q and A, I'd like to close with my thoughts on the state of our unique care management platform, which consists of differentiated AI powered technology with Clover Assistant and asset light wraparound care services with Clover Home Care. We see these as entirely synergistic capabilities. We aim to care for all of our membership with CA powered physicians in our wide network.

Speaker 1

If these members need extra support and care coordination, any Clover member can have a no cost CA powered visit from Clover Home Care in the comfort of their own home. For the most vulnerable and therefore highest utilizing members, Clover Home Care deploys a fully accountable primary and palliative care program hold in home care. These programs are achieving meaningful scale and results. Going a little deeper on the technology platform side, you may have heard me say before that we are not building InsurTech. That is, we are not building software to improve the administrative functions of insurance.

Speaker 1

Rather, we are building software to improve clinical care. We've shared in the past that returning members who see a Clover Assistant provider have far lower MCRs than those who see a non Clover Assistant provider. Over the last few years, we've continually made investments into the CA platform. Every day, we continue to expand upon our vastly differentiated data retrieval capabilities using our superior AI native platform to process that data rapidly and leveraging our CA network to deploy those insights to positions to maintain the closed loop. We expect these meaningful advancements in Clover Systems' capabilities to continually improve the impact that our technology has on our business performance and more importantly, continually improve the care that our members receive.

Speaker 1

Switching to Clover Home Care, in 2023, approximately 5% of our members were enrolled in our in home care primary care practice, where we manage our highest risk and highest need members. This high touch program was able to produce approximately $500 in net PMPM medical expense savings driven by lower spend at the end of life and reduced inpatient admissions. Beyond primary care, Clover Home Care also provides services to approximately 23% of our population via a portfolio of programs that are also primarily home based and Clover assisted driven. These programs focus on advanced illness, preventative wellness, readmission reduction and behavioral health. As an example of the efficacy of these programs, when we examine our data, we see a reduction of inpatient readmissions of approximately 25% in our readmission prevention program.

Speaker 1

Bringing this all together, we aim to have as much of our population as possible have access to Clover Assistance powered care. Between our network primary care providers, our employed primary care providers and our broader Clover home care efforts, our software platform was engaged in caring for over 2 thirds of our population in 2023. As you see, the foundation of Clover Assistant and Clover Home Care uniquely positions us to manage care in a PPO context. Are delighted by the continued progress of Clover Assistance and Clover Healthcare and their increasing impact on our results. Our expectation is that both of these assets will continue to pay dividends and see ROI expansion over the coming years.

Speaker 1

In summary, we are obviously proud of our results and the momentum we have built in 2023. Within our PPO first framework, Clover operates with both member choice and access to care as the key pillars of our offering. Our tech enabled platform allows our insurance segment to offer both amazing benefits and access as well as proactive care delivery to those who need it the most, all while delivering strong financial results. The fact that our entire clinical management model is driven by technology is something that we believe to be a significant moat for us and something that we think bodes well for the business as we move into an AI accelerated world. With that, let's move on to Q and

Operator

A. We will now be taking your question we'll be taking questions from Clovered Research Our first question comes from Jason Korsola with Citi.

Speaker 1

Quarter. Just as it relates to the $1,250,000,000 to $1,300,000,000 of 20.24 revenue and guidance, Can you give us a sense on what expectations are between MA enrollment declines and perhaps the offsetting PMPM growth that's embedded in that, call it, 3% top line growth at the midpoint? Thanks. Yes. Hi, Jason.

Speaker 1

So the way that we're looking at this, as we said in the remarks, is that we have been pricing the plan and the product, I think, very appropriately. And so we expect to see PMPM improvements mainly due to the effect of member mix and returning member mix. So while we are managing the plan to a little bit flat to a little bit down, growth is not our main focus right now. We do expect to see significant continued improvements through plan operations and through member mix where we would see that PMPM revenue increase and therefore that's what would drive that revenue number. Okay.

Speaker 1

So predominantly driving through the PMPM growth. Got it. Okay. And then just my quick follow-up here is the cash generation. Just as we think about the $137,000,000 of accumulated cash at the end of the year, should we think about that breakeven EBITDA expectation as a proxy for cash flow from ops in 'twenty four?

Speaker 1

And then can you give us a sense on what the potential cash outflow would look like from any settlement true up with CMS given your full ACO REIT business exit, just including the incremental working capital unwind that may happen because you've completely exited exited the business at this point? Thanks. Yes. So a couple of different questions you had there are great ones. I think there's a couple of different things.

Speaker 1

Number 1 is, as we look at that unregulated number, I would note that a lot of our profitability means that cash is inside the regulated entity right now. And we have some operational methodologies where cash would move between those two entities, it was partially offsetting any outflow from the unregulated. So we feel pretty good about our unregulated cash position. Regarding ACO, we have been reducing, we did exit last year as everyone knows, we have been lowering our exposure. So it's a reduced exposure that we had even in 2023, which is the last year of participation in the program.

Speaker 1

So we've priced all of that into our modeling for the cash flow position and we feel good about our unregulated cash. We feel good about where we sit on the overall liquidity. And as we said, our current goal of management is to target adjusted EBITDA profitability this year without the need for any additional capital in the unregulated entity. Great. Thanks.

Speaker 1

And maybe if I could just follow-up one last question. I guess, first, just a sense on how you approach 25 bids and then just a follow on to that. And understanding that you recognize MLR improvements over time when a member is attributed to the Clover System, right? I guess given the higher pricing you've established in your plans over the past couple of years, the 20% revenue PMPM growth in 'twenty three, the likely growth in 'twenty four, can you just give us a sense on how to think about what the profitability of a new member to Clover looks like today, especially when you do decide to flip to more membership growth aspirations? Thanks.

Speaker 1

Yes. So that's a great follow on question, Jason. I can't do it full justice here, but the way that we think about it in a couple of different ways. On that last part, we do look carefully at our LTV CAC equation here and there's a couple of different dimensions. Given that we do expect, as publicly stated by other plans that they will be pulling back and re pricing their products, we really do think that there's an opportunity for us to leverage the fact that our technology driven approach manages our membership much better than others, we believe.

Speaker 1

And what that means is that we don't necessarily have to improve or increase the richness of our plans as others pull back and we will enjoy a decrease in the overall customer acquisition cost. The other dimension is and we will be sharing more information later on about the effect of Clover Assistant on that LTV CAC equation. But I think it's a very interesting lever that we get that because we drive care through CA by pulling up those CA visits and getting people CA visits earlier, we're able to also drive new close that LTV CAC equation and get the profitability on a member sooner rather than later. We haven't shared that breakeven point yet, but it's something that we might share in the future.

Operator

Our next question comes from Richard Close with Canaccord Genuity.

Speaker 3

Yes, thanks. Congratulations on the success in 'twenty three. Andrew, maybe talk a little bit more about the higher utilization that you baked into 2024? Any more specifics that you can provide and just how to think about the low end and the high end of the range would be helpful. Yes, I

Speaker 1

appreciate that. Yes, absolutely. So what we've done here, just to be clearer, is that we feel very good about that momentum and we feel very good about the improvement in the business. We do see that others have seen this variability as I said in my remarks. And to be clear, we are not seeing any utilization that we did not anticipate.

Speaker 1

So all we do have higher utilization, but we did anticipate that throughout 'twenty three. We had in the quarter for Q4 nothing that we didn't no surprises effectively. So what we did when we looked at our guide for outside of Q4, but when we look at our guide for full year 2024 is to say, look, we feel pretty good that we could target and we would land potentially near the higher end of that range that we provided. So we guided to negative 20 to 20. We looked and said we could come near the higher end of that range, as I said in my remarks.

Speaker 1

But then we said we wanted to increase the width of that range because there may be unexpected effects systemic to the environment that others are seeing that maybe haven't hit us yet. We aren't saying that we are seeing that. We are saying that we are being prudent in managing that guidance range. As we sort of have Q1, Q2 and the year develops, as we have claims run out, we expect to narrow that range and hopefully provide tighter guidance on where we end up. And again, hopefully, we will have price and everything appropriately and we will see ourselves come in on the higher end.

Speaker 3

Okay. That's helpful. And just how are you thinking about star ratings in improving that going forward?

Speaker 1

Yes, absolutely. And so one thing that I will say is that we are focused on our star rating and making sure that we are able to clearly land and execute against the 3.5 star rating and then have a pathway to 4. A couple of different things that we are able to say about our performance there. Number 1 is that with the 2 key methodology being applied last year, one thing that did come into play is these new guardrails around star ratings. What that does is while the baseline for stars did shift significantly last year, there is also significantly more predictability now and where cut points will land.

Speaker 1

And I think that is advantageous to not just us, but all plans in terms of having higher predictability. And that's something we're pricing into all of our star rating methodologies so that we know that we can manage against that 3.5 stars and then proceed nicely towards that 4 star level. 2nd of all, I do think that when we look at star ratings, it's much harder to predict your star rating when you're growing significantly. And both in 'twenty three and 'twenty four, we have a more stable membership. And because of that more stable membership, we're able to anticipate things like star rating performance, the things that our net adherence denominators are more stable And we are also able to estimate utilization and revenue more accurately because we have a more stable membership base and we have a higher returning membership.

Speaker 1

So between those two things, we do believe we have very good line of sight into where we think things will land.

Speaker 3

Okay. If I could slip another one in. Just you said return to growth, and I'm curious timing of that, what exactly are you, I guess, insinuating with that comment?

Speaker 1

Yes. So what we're saying there is that we absolutely have been focused on adjusted EBITDA profitability and attaining adjusted EBITDA profitability without the need for additional capital, right? And so that's been our focus. It remains our focus and we are in striking distance of that and I feel good about That means that because that has been the priority, we have not been focused on necessarily membership growth during this period and I think that's appropriate. I also think that that has been a good strategic move on our part because those people who really took on a lot of PPO risk and didn't have those dose management capabilities, I think have had seen it be difficult for them to manage their performance because they don't have something like Clover Assistant to provide their management capabilities on that wide network.

Speaker 1

Now, we've been focused on a lot of things in the last couple of years, maturing as a public company, maturing operations, rebaselining our PMPM servicing admin costs, lots of maturation that we've been focused on to drive that path to profitability. And as we get all those boxes ticked, I think you're going to see us go through that adjusted EBITDA 0 pathway, deliver profit and then start to say to ourselves, we've matured our platform, we've matured our operations, now how do we start picking up more membership again, growing top line, while still enjoying the optimizations that we've delivered in

Speaker 2

the last couple of years.

Operator

We do have a follow-up from Jason Casorla with Citi.

Speaker 1

Great, thanks. I just had a couple of numbers items I want to follow-up on. First, can you remind us of what the SG and A cost load was for the ACO Reach business for 2023 as we think about modeling? And then second, just if there's any prior period development inside of the 2023 MLR that 81.2, just so we can think about the right jump off point for 2024? Thanks.

Speaker 1

Yes. So I think there's a couple of different things. One is that you can see here in our full year results for us, we effectively loaded our results for 2023 and made the adjustments around SG and A there in terms of adjusted EBITDA. So you can look at our SG and A run rate and our optimizations going forward and our guide really saying that we're reducing those operations largely to 0 in 2024. So hopefully that gives you an idea of like of what that targeting looks like.

Speaker 1

Of course, there are one time costs related to exiting that program, but those would have been adjusted out from the adjusted EBITDA. The other thing on the PPD dimension is that we generally do feel like our full year MCR is a good proxy for our complete performance. Quarter to quarter, there are some things that flow in and out and that's expected due to IBNR and calculations. So normally what we say is if you look at our full year projections and our full year results, those give you a good idea of what our true performance is like because those PPD effects tend to net out across the full year basis. All right.

Speaker 1

So if we have no more questions, thank you everybody for asking those questions. So heading into 2024, I hope that everybody gets a sense for the increasing confidence that we have in achieving our profitability on an adjusted EBITDA basis in 2024 as well as the durability of that progress setting us up for success in future years. We've delivered favorable results each and every quarter this year driven by the strong unit economics of our core MA business on that CPO chassis and our differentiated care management and our ability to succeed in the long term. We and our ability to succeed in the long term. We expect to continue to build upon this momentum in 2024 and I look forward to updating you all on even more progress in the future.

Speaker 1

So thank you all. Thank you.

Operator

This concludes today's Clover Health 4th quarter and full year 2023 earnings call and webcast. You may disconnect your line at this time. Have a wonderful day.

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