TransAct Technologies Q4 2023 Earnings Call Transcript

Quartr
Provided by Quartr
March 12, 2024

There are 6 speakers on the call.

Operator

Greetings. Welcome to Transact Technologies 4th Quarter and Full Year 2023 Earnings Call. At this time, all participants are in a listen only mode. A question and answer session will follow the formal presentation. Please note this conference is being recorded.

Operator

I will now turn the conference over to Ryan Gardella, Investor Relations. Thank you. You may begin.

Speaker 1

Good afternoon. Welcome to Transact Technologies' 4th quarter and full year 2023 earnings call. Today, we'll be discussing the results announced in our press release issued after market close. Joining us from the company is CEO, John Dillon and President and CFO, Steve DeMarchia. Today's call will include discussions of the company's key operating strategies, the progress of those initiatives and details of the Q4 and full year financial results.

Speaker 1

We will then open the call to participants for questions. As a reminder, this conference call contains statements about future events and expectations, which are forward looking in nature. Statements on this call may be deemed forward looking and actual results may differ materially. For a full list of risks inherent to the business of the company, please refer to the company's SEC filings, including its reports on Form 10 ks and 10 Q. TRANZACT undertakes no obligation to revise any forward looking statements to reflect events or circumstances that occur sheet.

Speaker 1

When required, reconciliation of all non GAAP financial measures to most directly comparable financial measures calculated and presented in accordance with GAAP can be found in today's press release as well as in the company website. With that, I'd like to turn the call over to John.

Speaker 2

Thank you, Ryan, and good afternoon, everyone. Thanks for joining us today. 2023 has been a unique year for TRANZACT in many regards, and I'm happy to report that we closed it out with a fair amount of good news, and we believe that we are well set to see increasing momentum in 2024. We reported $13,300,000 for the 4th quarter $72,600,000 for the full year, reflecting the results of changing dynamics in both of our main lines of business as we've been discussing in prior calls. On the FST side, that's Foodservice Technology, we saw revenue of 4,700,000 dollars that's up about 54% year over year and 11% sequentially with the recurring component of that revenue 3,200,000 dollars up 33% year over year and 2% sequentially, both to a record high.

Speaker 2

As I've discussed at length previously, FST was a major focus in our reorganization of TRANZACT Technologies. And we believe that we now have the right pieces in the right places as we're now focusing on selling our efforts to the top 1,000 organizations in the U. S. And their related operations abroad to sell Boha, the back of the house automation platform. Additionally, we launched our new BOHA terminal and the BOHA terminal 2, we call it Deep 2, and 23 and believe this is a high end enterprise grade solution, which most suitably is designed for enterprise customers.

Speaker 2

And so while we expect progress to be lumpy quarter to quarter as any small business would, we believe that we're seeing the first start of the momentum to build and we sold 1235 new Baja terminals in the 4th quarter, bringing the annual total to 3,655 units sold during the year. We ended the year with a total of 14,514 online terminals installed in the marketplace. We count that statistic because we think that's a platform event and it's an opportunity for cross selling and upselling. So the count really matters. We did see some benefit from the international QSR that we talked about.

Speaker 2

That win, as mentioned on our last call, and we expect U. S. Orders to discuss more than 3 months. And after almost a year instituting major changes across the FST organization, we are encouraged by our sales numbers for the quarter, but acknowledge that we have much greater goals in mind for BOHA and FST going forward. Our terminal 2 and T2 continue to be well received by the customers that have seen it and prospects we showed it to, And we believe this new product will be crucial to growth going forward.

Speaker 2

I also wanted to provide an update on the 2 new metrics, which I mentioned last quarter. One of them is pipeline growth and the other one is new logos, also known as new customers. As part of my commitment to the Transat shareholders, my goal has been to increase the transparency into the business. We felt this would be important to help investors evaluate the growth and future prospects for BOHA. And candidly, I use both of these metrics to run the business myself.

Speaker 2

They really matter. And I'm trying to watch sales progress and understanding the pipeline and understanding the success against that pipeline are really important. On the FST pipeline growth side, let me give you some historical context first. Under previous FSC leadership, there have been some sporadic reporting in the pipeline number of industry shareholders. At one point, I think somebody shows $124,000,000 which you might have been doing or not.

Speaker 2

But after turning over to the sales organization, we reorganized it, moved some people around. We took a hard look at the pipeline, scrubbed it, oiled it down to a place where we felt the pipeline was really reflective of the opportunity that we had in front of us and represented guidelines for the next 4 quarters of possibility. And we tend to look at the pipeline quarterly, but we run a 12 quarter I'm sorry, a 12 month, 4 quarter rolling pipeline to look at the business and we can see pipe opportunities out 4 quarters out, 1 quarter out, 2 quarters, 3 quarters, and this is sort of what I'm reporting here. With this process, was intensive, time consuming, but I'm satisfied that the pipe and our belief in the dollars and the opportunities in it are good and represent opportunities for Transact to convert that pipe into revenue. With this in mind, I'm pleased to report that the FST pipeline increased 161% and a little more over the past 2 quarters.

Speaker 2

Represents a total amount that is several times larger than the current FST sales level. So that's a good sign. And as a reminder, the BOHA sales cycle is typically pretty long and somewhat complex, but it pays dividends in the long run For businesses that operate in a franchise fashion, which are many of the clients that are in our prospect list, we almost always need to engage both the headquarters and the individual franchisees. This makes the sales process a little more complicated, but it's typical for many of the most well established brands. So with that in mind, as part of the sales process, let me just say that we're well on our way to getting headquarter type approvals from some of the key accounts that you would expect us to go after.

Speaker 2

We're optimistic that these approvals will begin to yield results as we move forward. The other new metric I want to provide is the FST new logos, also known as new customers as opposed to follow on business from within the installed base. And I think that's a good metric if you can't sell new customers that tells you something's not right. So in the Q4 of 2023, we added 12 new logos, including the international QSR, which I mentioned previously. Our reconfigured and retrained sales team is now focused on the enterprise part of the market, particularly approximately the top 1,000 organizations in the United States and then any of their operations overseas.

Speaker 2

And we will update you all next quarter on how each of these metrics are trending with the Q1 of 2024 in our belts and moving forward, and we'll provide these same metrics going forward every quarter. Overall, I feel we're well positioned to see some accelerating growth from FSK as we move forward in 2024. And while I anticipate the majority of tangible progress to occur in the back half of the year, I have confidence in the team we have in place. They're well trained. We lowered the cost structure as a result of cost cutting measures that I discussed last quarter.

Speaker 2

So I think we're in a pretty good place. On the casino and gaming side, we reported $4,200,000 for the quarter, which is down an enormous 62% year over year, and I'm going to talk about that in a moment, and approximately 54% sequentially, and full year revenue of $41,200,000 We've been discussing the challenge of the changing dynamics in the duopoly we share in the market we serve during the past several quarters. And I wanted to provide more of an update on the 2 most important factors. First, from a competitive standpoint, we believe we're beginning to see a slightly wider scale reentry into the market from our main competitor and expect possibly to experience some pricing competition as they attempt to regain some of their lost market share. This has not been widespread as of yet and it's mainly confined to overseas markets.

Speaker 2

So we're watching it carefully. It's there, but it's not significant at this point and we will keep you posted if that situation changes. 2nd, on the inventory side, we're now hearing from almost all of our OEM customers that they are in an oversupply position and have been slowing order rates substantially. In short, these OEM customers of ours overbought as the casino business rapidly rebounded. And at the same time, they tried to offset supply chain uncertainty by overbuying.

Speaker 2

Everybody was in a panic. They couldn't ship machines without our units. And so they would do anything they could to get them and to stockpile some of them for the future to make sure they didn't have additional shortages. This dynamic continues to be the main reason for this sequential slowdown in the quarter as we discussed on our last call. We expect the Q1, this current quarter that we're in of 2024 to be the peak of this oversupply effect with orders picking up as we move forward throughout the year.

Speaker 2

Ultimately, we continue to estimate that our go forward annual net sales run rate in the casino and gaming market should be about 15% to 20% higher than the historical pre COVID averages and believe that this will be the case for 2024 as a whole with sales numbers improving sequentially quarter to quarter. Finally, I want to provide our financial outlook for 2024. We are currently expecting full year revenues of between $53,000,000 $58,000,000 and adjusted EBITDA approximately at the breakeven level. These ranges take into account all the points I've already discussed today. I believe we're well positioned to see acceleration in the business in 2024 after a year of rebuilding and cost cutting across the organization last year.

Speaker 2

We've got the right team in place, selling to the right customers and prospects on the FST side and believe this should result in growing momentum as we move through the year. But keep in mind, the business is still small and results selling into the enterprise market will no doubt be somewhat lumpy. We're beginning to see orders for this new T2 terminal. It's really a platform that can run a lot of different types of software and technology, so we're excited about it. We saw orders start from our large international QSR and expect domestic orders for Boha from the same customer in the coming months.

Speaker 2

Pipeline growth and net new logo metrics were solid for the quarter and I promise I will continue to update investors on these numbers going forward. Whether they're good or bad, I'm going to report them. The casino and gaming line is seeing some increased pressure. I think we've explained that. We have confidence in our long term run rates for 2024 and beyond.

Speaker 2

And that's pretty much all I have for prepared remarks. And with that, I'll turn the call over to Steve DiMartino. Steve?

Speaker 3

Thank you, John, and thanks everyone for joining us today. I'd like to start by discussing our Q4 and full year 2020 results in more detail. Total net sales for the Q4 were $13,300,000 which was down 26% compared to $18,000,000 in the Q4 of 2022. For the full year 2023, total net sales were $72,600,000 which was up 25% compared to $58,100,000 in 20 22 and within our financial outlook range we gave for the 2023 year. Sales from our Foodservice Technology market or FST for the Q4 were $4,700,000 which was up 11% sequentially and 54% compared to $3,100,000 in the prior year period.

Speaker 3

For the full year, FST sales were $16,300,000 which was up 32% compared to $12,400,000 in 20 22. These increases were largely due to higher terminal sales including the launch and first sales of our new Baja Terminal 2 as well as sales of sensors and gateways to a new assisted living customer and higher recurring revenue. We sold 12 35 terminals in Q4 of 2023 and ended the year with 14,514 net new terminals installed in the market. Our recurring FSD sales, which include software and service subscriptions as well as consumable label sales for the Q4 reached a record high 3,200,000 dollars which was up 33% compared to $2,400,000 in the prior year period. For the full year, recurring FSD sales were 11,100,000 also a record high and up 28% compared to $8,700,000 for the full year 2022.

Speaker 3

Our ARPU for the Q4 of 2023 was $9.26 that was up 15% compared to 806 in the Q4 of 2022, but down slightly sequentially from $9.29 in the Q3 of 2023. As a reminder, we're currently selling some BOHA terminals with no recurring revenue attached to them to start. While this presents an opportunity to sell recurring elements in the future, for now they represent a drag to our ARPU number. Our casino and gaming sales were $4,200,000 for the Q4 of 2023, which was down 62% from the Q4 of 20 22. That was largely due to OEMs working down high levels of printer inventory that they stockpile during the supply crisis earlier in 2023 that's now eased.

Speaker 3

For the full year 2023, casino and gaming sales were $41,200,000 which was up 37% year over year. As John mentioned, we expect the dynamics we experienced during the 4th quarter to continue into the first half of twenty twenty four with the most significant effect likely in the Q1 and improving thereafter. POS Automation sales for the 4th quarter decreased 47% from the prior year to 1,600,000 dollars For the full year, POS Automation sales were $6,900,000 which was down 35% from the full year 2022. This decline was largely the result of difficult comps as we experienced unusually high sales in 2022 due to our competitors inability to supply product. We believe the competitors in this market are now fully back online and expect Q4 to represent close to our normalized go forward sales rate.

Speaker 3

Moving to Transact Services Group or TSG sales. For the Q4, TSG sales nearly tripled year over year to $2,800,000 This increase was largely due to unusually high sales of legacy lottery spare parts. For the full year 'twenty three, TSG sales were $8,200,000 which was up 61% from the full year 'twenty two. Though we had a very strong quarter year of TSG sales in 'twenty three, sales of legacy lottery printer spare parts are sporadic, they're hard to predict and they can vary significantly from quarter to quarter. As a result of this, we don't expect this level of sales to repeat in 2024.

Speaker 3

Moving down the income statement, our 4th quarter gross margin was 48%, which was down sequentially from 51.9%, but up from 45.8% in the prior year period. Full year gross margin was 52.9% as compared to 42% in the full year 2022. This comes as a result of significantly higher sales and an improved mix of higher margin casino and gaming printer sales. Also contributing to the increase was the continued positive effect from 2 rounds of price increases that we instituted during 2022 and we're able to largely maintain throughout 2023. However, based on an expected return to more normalized competitive dynamics in both our casino and gaming and POS automation markets in 2024, we expect our gross margin for 2024 to be somewhere in the mid-forty percent range.

Speaker 3

Our total operating expenses for the 4th quarter decreased by 11% to $6,900,000 and on a sequential basis, our operating expenses declined 11% as well. These declines come as a result of our previously discussed savings achieved from the cost cutting efforts we began to put in place late in Q3. We estimate that these actions would produce operating expense savings of approximately $3,000,000 on an annualized basis and we experienced the full effect of these reductions during the 4th quarter. For the full year 'twenty three, operating expenses were $32,700,000 which was up 2% from the full year 'twenty two. However, our 'twenty three operating expenses included a $1,500,000 severance charge related to the resignation of our former CEO.

Speaker 3

Excluding this charge, our operating expenses actually declined 3% year over year. Breaking down our operating expenses a bit more. Our engineering and R and D expenses for the Q4 were essentially flat from the prior year, increasing just 1% to $2,200,000 For the full year 2023, these expenses increased 10% year over year to 9,400,000 dollars Our selling and marketing expenses decreased 19 percent to $2,100,000 for the 4th quarter on a year over year basis. For the full year 'twenty three, our selling and marketing expenses were $9,900,000 which was down 12% year over year. The decrease was largely due to rightsizing changes related to our FST market that we made during the latter half of twenty twenty three, including reductions in headcount, trade show and overall marketing spend.

Speaker 3

Lastly, our G and A expenses decreased 12% to $2,600,000 for the 4th quarter, largely due to lower stock and incentive compensation expense as well as lower bad debt expense and recruiting fees and post go live support of the implementation of NetSuite that we incurred in the Q4 of 2022 that did not repeat. For the full year 2023, our G and A expenses were $13,300,000 which was up 9% from the full year 'twenty two, largely due to the $1,500,000 severance charge I mentioned earlier. Excluding this charge, G and A expenses declined 3% year over year. For the Q4, our operating loss was $522,000 or 3.9 percent of net sales and this compared to operating income of $494,000 or 2.8 percent of net sales in the prior year period. For the full year, we generated operating income of $5,700,000 compared to an operating loss of $7,700,000 in 'twenty two.

Speaker 3

And on the bottom line, we recorded a net loss of $62,000 or a $0.01 loss per share for the 4th quarter compared to net income of $260,000 or $0.03 per diluted share in the year ago period. For the full year 2023, we had net income of $4,800,000 or $0.47 per diluted share compared to a net loss of $5,900,000 or 0 point $0 per diluted share in 20.2. Our adjusted EBITDA for the quarter was $600,000 which compared to $1,300,000 for the Q4 of 2022. And for the full year, our adjusted EBITDA was $10,000,000 which compared to negative $5,200,000 in 2022. As an FYI, our adjusted EBITDA for the full year 2023 put us at the high end of our financial outlook.

Speaker 3

And turning to our balance sheet, it remains solid. We finished the year with $12,300,000 in cash, which was up $4,400,000 over the cash balance we had at the end of 'twenty two. And in terms of debt, we had only the minimum required borrowing of $2,250,000 under our credit facility with Ciena Lending. And before I open the call for questions and answers, I wanted to take a moment to discuss our projected cash flow for 2024. With our 2024 outlook for projected adjusted EBITDA of around breakeven, we expect the business will also be around working capital neutral for the year.

Speaker 3

We ended the year with a relatively high level of net inventory about $17,800,000 which we expect to sell down as we move throughout 2024. We believe this inventory liquidation should provide enough cash to fund any anticipated growth in receivables and any other working capital items. We also expect a fairly typical year for capital expenditures. So given these factors combined with our current financial outlook range, we believe we will be like we will likely end 2024 with a similar amount of cash and cash equivalents as we had at the end of 2023. And that's it.

Speaker 3

And with that, I'd like to turn the call over to the operator for questions. Operator?

Operator

Our first question is from George Sutton with Craig Hallum Capital Group. Please proceed.

Speaker 4

Thank you. John, I wondered if you could walk through the decline quarter over quarter. Just give us a sense of the significance of the inventory issue in the quarter relative to the competitive change in the quarter. And as you look forward to Q1, I think you're suggesting Q1 will be below Q4 in that segment. Is that correct?

Speaker 2

Steve, you'll have to answer that.

Speaker 3

Yes. We're expecting that that inventory overstock position that we experienced in Q4 is going to continue into the first half, but most of the effect we're going to see is going to be in the Q1. So a lot of the OEMs really have just really slowed down in some cases turned off the orders for a quarter or so.

Speaker 2

Yes. It's kind of interesting. We've been so supportive of our client base that they call us up and say, I need machines next week or tomorrow and we can get them out to them. But when the supply shortage hit, supply chain, they found they couldn't ship machines, whether they were getting the machines from us or they're getting from somebody else. And I wouldn't say they panicked, but they overbought because if you're making a $30,000 to $50,000 slot machine and you need a Tito printer ticket in ticket out printer to basically handle the cards and you don't have one, whether you're getting it from us or from our main competitor, you can't ship that machine.

Speaker 2

So they went crazy and the uncertainty in the supply chain caused them to place orders. And frankly, it was kind of a happy problem we had. We were doing a little bit of arbitrage and triage trying to give people enough machines so they could ship as the casino and gaming industry rebounded. But the net result is both we and our clients have increased inventory and we're just going to have to work through that. And good news is all of our inventory is salable.

Speaker 2

And frankly, I've been to Las Vegas lately and a lot of the casinos are back full tilt. We think that this is just an anomalous supply chain supply and demand disruption that will work its way out and stabilize probably towards the end of the year. And as we pointed out, we believe that we picked up about 15% to 20% in sustainable market share, given that our competitor was missing an action during this whole rigmarole with the supply chain. And we've not received in a little bit here and there, but not much yet. We expect them to be back, But the inroads we made, we believe we can keep most of them.

Speaker 4

And just to be clear, Steve, did you say the revenues in casinos this quarter were something you would anticipate as more normal going forward? Did I hear that correctly?

Speaker 3

No. What I was saying was the revenue for the POS market, George, that would be the run rate for Q4

Speaker 2

should

Speaker 3

be a similar run rate as we go into 2024.

Speaker 4

Okay. I'm happy I heard that incorrectly. And then

Speaker 3

Yes. Casino gaming is going to be lower in the beginning. It should ramp up as we go through the year. Once the customer, the OEMs work through their inventory issue, it should ramp again back to normal.

Speaker 4

Lastly, John, I wondered if you could just give us a sense of the 12 logos that you signed in the quarter. Just

Speaker 2

It's hard to predict, just from a sales focus standpoint. We're not focusing on from an outbound standpoint on organizations that really can't place orders for 50 to 100 units minimum. There are some holdovers. I mean, we don't turn people away when they say, hey, I really need these machines even if they're small. So we've got a mix in there.

Speaker 2

It's pretty much across the board. We mentioned we had an interesting opportunity that we closed where we're monitoring refrigerators and storage for medicinals in a retirement home setting where you can imagine people are taking a lot of expensive medicines and if a small little reefer in the hallway goes out, you might lose 1,000 of dollars in medicines or you might risk providing a medicine that is damaged somehow because it got too hot. I'd say these things are some of it's residual from the organizational structure we had before, some of the deals were in the pipeline. But I'd say it's a mix across the board, but I do think it represents some thousands of units over a period of time.

Speaker 4

Perfect. Thank you, guys. Appreciate it.

Speaker 1

Welcome.

Operator

Our next question is from Jeff Martin with ROTH MKM. Please proceed.

Speaker 5

Thanks. Good afternoon, John and Steve. John, could you give us an update on and I know you've talked in the past, you alluded to it very briefly this afternoon. But in terms of adding technologies, perhaps partnering with other technology providers or software companies on the Boha T2 terminal, are you seeing that become more prominent in the potential offering?

Speaker 2

It's a keen focus of mine, but it's early days. So there really isn't any color commentary that would be meaningful at this point. But I'll point out that most of the first of all, in the foodservice technology space, this is not anything meant to be denigrating or pejorative, but they're technologically, they're kind of laggards. They might be the kitchen, great with cooking ingredients and packaging and all that, but they're kind of slow to adopt technology. And what's happened is we've kind of as an industry, we've kind of realized that this is a place where we can make a lot of improvement.

Speaker 2

Minimum wages are going through the roof, labor is hard to get and automation is possible. And we're hoping that this industry, which has a very, very large TAM, total addressable market, right way. We're delivering more what I would call SaaS. And by that, I don't mean software as a service, I think a solution as a service. Now we don't price it that way other than there are recurring components to the pricing model.

Speaker 2

But the idea here is that most of the other vendors are only software vendors and they've written a couple of apps that work. And then when you want to be a customer, they ship you a couple of tablets and a couple of printers in a box, maybe they get them from Zebra, maybe they get them from Epson. In some cases, they try to put them in a little plastic container, but you're kind of stuck as a customer to kind of figure this stuff out, find shelf space in the back of the house and the like. And we think that the Boha terminal that we have available now, the Boha terminal 2 is a platform. I mean, it's got a lot of things that are kind of mundane, but they matter a lot like there's no power block that you can trip over.

Speaker 2

And if you walk through all restaurants or places where people are doing food prep, you find tablets and terminals sort of lying all over the place. And we have a very nice sort of modular design that is fully enabled both from a software and a hardware standpoint. It's telematically connected back to a cloud. It can do Wi Fi, Bluetooth, near field communications. And it's a perfect platform.

Speaker 2

And I jokingly say that if you wanted to, you could run angry birds in the back of the to explore, grab and poke, and maybe And we'd like that opportunity. And so before how many units are out there online, I'm envisioning the opportunity for us to sell additional software in there or to partner with additional firms much like you mentioned, Jeff, to say, hey, we can ship our box with your offering or you can ship or we can ship your offering with our box and or we can have a joint sale opportunity. And I think it's early days, but that's a keen area that I'm following up on. And Jeff, I wish I had some color commentary besides what I'm talking about now. They're going to say this is what we're doing, this is where you can expect it to be.

Speaker 2

But I think it's a key part of what we're doing. And I believe as the adoption cycle accelerates in the foodservice technology space, you're going to see platforms play for a more significant role.

Speaker 5

Great. So John, your things, but just as a fair warning.

Speaker 2

Thank you.

Speaker 1

My other

Speaker 5

question relates to the types of end markets that you're looking at when you talk about the pipeline being up 100 and I think you said 160% or so. Could you characterize the qualified near term 12 month pipeline in terms of maybe C stores, QSRs, restaurant groups and the like?

Speaker 2

Yes. I don't have the specific numbers in front of me. We have a team dedicated to about 4 or 5 of the sub verticals. We have QSR, of course, we have casual and fine dining, we have grocery, we have grab and go and we have food service management. I would say from an opportunity standpoint, it's about even, even though in some cases like a QSR could have 1,000 stores, 1,000 shops, whereas the food service management firm might have a very different operation, not lots of units, but big units.

Speaker 2

And so from a unit standpoint, it's pretty much spread evenly and the sales team is targeting each one of those. We've implemented some account based marketing, which is sort of like looking at who you're trying to sell to and then who in that organization do you need to know and then how do we reach those people. And a little bit of color commentary, one of the things that we have implemented and are continuing to enhance is essentially a merchant track. A lot of companies that you might talk to say, well, that sounds great. And they don't say no.

Speaker 2

And they don't say anything at all, but really it's not no, but not now. And the reason is they may have 5 other projects underway. They might be building new distribution centers. We have one of our large, I guess, convenience store customers put a pause on buying our machines and our systems because they were reconfiguring their stores. And in the same case, they had a large acquisition they had to consume.

Speaker 2

But the point is that, so we've got a nurture track where we actually stay in touch with these people instead of let them fall on the floor. And it's just good sales process. It's all part of the go to market. And the idea that the marketing department can deliver, if you will, a conversation ready prospect to the sales team is part of the efficiency that we're baking into the whole GTM process as a whole. And it's early days, but we're beginning to see real progress there.

Speaker 2

We go to a trade show or we do outbound, we get some leads, we begin the conversation and now we're engaging with them through a nurture track, which might be 6, 12 months. Sometimes it might take that long for a large organization to say, okay, I'm ready. And we want to be there when they're ready. We want to keep them appraised to the progress we're making other clients in the same industry that have adopted the technology and they're seeing the savings and the benefits. So all of these things that we've implemented, none of them are rocket science, but they're very appropriate for the 3rd decade of the 21st century.

Speaker 2

And that's where we are now. And I think you're beginning to see, if you will, the light at the end of the tunnel. The numbers are up. The pipeline is much, much better than it was 6 months ago. And I think we're on the way.

Speaker 2

We still got a lot of work to do. Selling to the enterprise customers is going to be somewhat lumpy. I'm hoping to have progressively better results every quarter forever. The reality is it's going to be up or down. Back to the original 14,000 plus units that are out there, the more other technology that we can say, hey, all you have to do is download this or we can push it, you can run it, you pay us a little bit of money every month or every quarter.

Speaker 2

I like that model. That recurring business is something that we're going to be focused on, are focused on now, but we think there's a lot of potential there. And that plays back to the original question, which is who are you working with that might participate in that ecosystem. And like I said, it's early days, but it's a key focus of mine and the team.

Speaker 5

Thank you, John.

Operator

We have reached the end of our question

Speaker 2

Well, listen, I don't have a lot of extra things to say. We're excited about this quarter even though the gaming and casino industry has been up and down, I'm disappointed that it's that way, but it's not broken. It's just at a disequilibrium. And all the systems at disequilibrium usually regress to a mean or a norm, and that's what we expect. And we look forward to talking to some of you individually.

Speaker 2

And again, I will continue to focus on transparency and share as much as possible with you as I can. And Godspeed and I appreciate your time and attention to this call and we look forward to working with you through the quarter.

Operator

Thank you. This will conclude today's conference. You may disconnect your lines at this time and thank you for your participation.

Powered by Quartr
Earnings Conference Call
TransAct Technologies Q4 2023
00:00 / 00:00