DoorDash Q4 2023 Earnings Call Transcript

Quartr
Provided by Quartr
March 6, 2024

There are 14 speakers on the call.

Operator

Thank you for standing by. This is the conference operator. Welcome to the Converge Earnings Call for the 4th Quarter and Fiscal Year 2023. As a reminder, all participants are in a listen only mode and the conference is being recorded. After the call, there will be an opportunity to ask questions.

Operator

I would now like to turn the conference over to Loren Gorber, Converge Investor Relations. Please go ahead.

Speaker 1

Thank you, Laura, and good morning. Joining me to discuss Converge's Q4 and fiscal 2023 results are Sean Main, Group CEO Greg Berard, Converge's Chief Executive Officer and Abhijit Kamboj, Chief Financial Officer. This call is being recorded live at 8 am Eastern Time on March 6, 2024. The press release we issued earlier this morning is available for download along with our Q4 and 2023 MD and A, financial statements and accompanying notes, all of which have been filed and available for view on SEDAR Plus. Please note that some statements made on the call may be forward looking.

Speaker 1

Actual events or results may differ materially from those expressed or implied, and Converge disclaims any intent or obligation to update or revise any forward looking statements, whether as a result of new information, future events or otherwise. The complete Safe Harbor statement is available in both our MD and A and press release as well as on converge.com. We encourage our investors to read it in its entirety. We are reporting our financial results in accordance with International Financial Reporting Standards or IFRS. We will also discuss non GAAP performance measures, which should be viewed as supplemental.

Speaker 1

The MD and A contains definitions of each one used in our reporting. All the dollar figures expressed on this call are Canadian unless otherwise noted. I'll turn it over to Sean to begin with a high level overview on the past year. Greg will then expand with some operations highlights, including client examples. Abjid will dive deeper into our Q4 and fiscal 2023 financial details as well as our Q1 and 2024 outlook before Sean wraps up and we take your questions.

Speaker 1

So with that, Sean?

Speaker 2

Thank you, Lauren. Good morning and welcome to our Q4 fiscal year 2023 results call and good afternoon to those of you listening overseas. I am pleased and proud to reflect on the significant growth Converge has achieved once again this past year. It's remarkable to see the dedication and hard work of our team continue to translate into results. The highlights of which include delivering gross sales of $4,000,000,000 and corresponding gross profit of over $700,000,000 in 2023.

Speaker 2

Each of these key metrics have doubled from only 2 years ago, positioning us extremely well for our next phase of growth. As you may many of you will recall, our initial strategy was to build out our footprint across every NFL city, where our targeted customers are often located and then to build a hybrid IT model on the existing local skill sets, analytics, cybersecurity, cloud, managed services, allowing us to provide unparalleled user experience to our customers, thanks to our deep technical expertise in the solution areas customers most require. The 35 acquisitions made to date have enabled us to achieve these goals in North America. And now we can shift our focus to growing organically as this footprint and integrated set of solutions give us the ability to act as a strategic advisor to our customers as we assist them through workshops and advisory services, implementing these solutions and then managing them on their behalf. We have a very diversified healthy mid market customer base, which for us means customers between 510,000 users.

Speaker 2

But the interesting development we started to see last year and are seeing more this year is larger customers coming to us for help with their high performance clusters and AI workloads due to the uncommon and unique skill sets of our technical teams. Greg will provide examples and the fact that we are growing organically faster than our peers is attributable to these teams and solutions. One of the reasons many investors are attracted to the IT services industry is the combination of growth and cash generation, and our results emphasize this. In Q4, Converge reported its 2nd consecutive $1,000,000,000 quarter with gross sales growing by 12% year over year to $1,080,000,000 At the same time, primarily due to post COVID inventory normalization and a focus on process, which Abhijit will expand upon, Converge generated $114,500,000 of cash from operating activities in Q4 and generated over $229,000,000 of cash in 2023. This cash generation has strengthened our already strong balance sheet and we exit 2023 with a net debt to EBITDA ratio of 1.23.

Speaker 2

When you consider this growth in the full year context, the 2023 financial fiscal financial results demonstrated a robust demand for Converge's full suite of capabilities. Reporting record gross sales exceeding $4,000,000,000 in 2023, representing an increase of 30.6 percent and gross sales organic growth increasing by 10.9% year over year, well above industry peers. Gross profit increased by 27.6 percent to $702,900,000 up from $550,800,000 in 2022 with gross profit organic growth of 8.1 percent and adjusted EBITDA of $170,300,000 up $27,400,000 or 19.2 percent year over year. With supply chain still normalizing, we have a very healthy North American product backlog of $412,000,000 entering Q1. With that, I would like to turn the call to Greg Berard to dive into our operational highlights.

Speaker 3

Thank you, Sean, and good morning and good afternoon to everyone. As you just heard from Sean, our strategy of driving growth with higher value solutions and services is working, and it helped us deliver significant growth year over year and continues to be a differentiator for us in the market. As we continue to transform and drive more strategic offerings with our clients, we will continue to increase the recurring revenue base in our accounts and drive more professional and managed services. I know many of you have seen this slide in the past, but we have added even more focus on artificial intelligence in 20 24, and we will continue to make more investments around AI and how it aligns to all of our practice areas. As many of you know, we've been in the AI space for many years and we've been working with our clients on building applications and even worked on the Watson systems when they debuted back in 2011.

Speaker 3

We built all our practice areas to focus on advisory, implementation and managed services. We have built consistent processes and structure to ensure all our clients have the same experience and gain access to our technical experts across the globe. We have structured all the practices to have solution specialists, solution architects and delivery resources to help support our sellers and clients across North America and to drive our cross sell strategy across our diverse client base. This continued focus on driving high value services and being the trusted advisor to our clients is key to our profitable growth strategy and will continue to be a unique differentiator in the market. A great example of this is the current situation around VMware.

Speaker 3

Customers are facing challenges to understand the impact to their business of the changes that the go to market strategy Broadcom has launched for VMware and ultimately decide how to weave these changes into their technology strategy. We believe a consistent consultative approach built around the Converge AIM strategy differentiates Converge in this conversation. We have set up a SWAT team of sales and technical leaders focused on supporting customers in a holistic way and adapting to the situation as it evolves. We have the best in class professional services skills for the legacy VMware offering, the VCF focused offerings Broadcom is moving forward with, the cloud delivery models and the alternative virtualization and orchestration tools. Positioning converge advisory services on assessing the impact and options for our clients, leveraging our implementation services for hybrid cloud delivery models and our ability to provide ongoing managed services for these environments is why our clients want to work with Converge.

Speaker 3

We were also just recognized as the Americas Technical Enablement Partner of the Year in 2023 from VMware. So we have the right skills and team to help our clients on this journey. Our ability to offer the thought leadership and end to end solutions by bringing the right experts to the conversation will allow our sellers to continue to build the right relationships and drive value with their clients as the IT landscape continues to evolve. All of the converged practice areas have the depth and breadth similar to what we showcased at our coffee and converged sessions over the past few months, the deep technical and domain expertise. We continue to invest in the thought leadership and technical expertise that is relevant to our clients.

Speaker 3

Our ability to drive the end to end solutions for our clients equally demonstrates our ability to pull higher value software and services into our revenue mix. This slide highlights the value that converge can bring. We bring experts in from all of our practice areas to drive both the business and technical conversations. This allows us to have multiple entry points with the client throughout their buying process. If they want to talk about corporate use cases and how the applications they leverage today can be modernized, we have the team to support them.

Speaker 3

If they want to talk about their data governance and data modernization projects, we have the data analytics team to help them prepare and be ready for the workloads. In many scenarios, we are bringing together all of our practice areas to talk about the compute power, networking, security and automation layers to help our clients prepare for the innovation they need to stay ahead of the competition. Converge is uniquely built to do everything from the chip conversation to the human interactions and everything in between. We have the right experts to build the solutions for our clients and we have the right partnerships to leverage the strategic vendors in the marketplace. As a result, as you've seen in 2023, our revenue mix is global and well diversified, positioning us for further growth in 2024 and beyond.

Speaker 3

As we continue executing on our cross sell strategy, the numbers now show over 90% of our clients are buying more than one practice area and nearly 2 thirds of our North American clients are now leveraging our skills and expertise across more than 4 practice areas. Our continued focus on driving higher value solutions with our clients and expanding our footprint in our accounts will be key to our continued success and the organic growth we saw in 2023. This is a unique differentiator for us with our mid market and enterprise clients and allows us to be their go to partner for their end to end technology needs across analytics, AI, cloud, cybersecurity and managed services. We will continue to invest and grow in these solution areas, and we look forward to continuing to execute on our strategy. In 2023, we won over 500 net new logos.

Speaker 3

That's an amazing result for the team. In addition to this new logo activity, we extended and expanded our existing relationships with our current installed base. And while the timing of deals and the mix of bookings will vary on a quarterly basis, we believe the depth and breadth of deals we added in 2023 showcases the value that we deliver and adds multiple opportunities for sustainable growth. The results to date in North America speak for themselves. Our strategy is clearly working, proven with another record 2023.

Speaker 3

Of approximately 400 sales professionals, 135 of them drove over $1,000,000 of gross profit last year, with over 80 of our sellers having career years. This is a testament to our strategy, our portfolio and our offerings for our clients. 25% of those sellers sold all of our practice areas and nearly 30% of them drove 5. This is great momentum for the team, but there's also plenty of headroom to drive more growth. Based on this success, we are actively recruiting and hiring more sales reps across North America as we have proven they can sell more and drive more value with their clients by joining Converge.

Speaker 3

The investments we made to drive higher value professional services and managed services are paying off as well. In 2023, of our top 250 accounts, we grew nearly 200 of them, resulting in double digit growth across managed and professional services. Nearly 75% of our sellers in North America sold more professional services in 2023 than they did in 2022, resulting in growth across more than 85 of our top 100 services accounts. Take cybersecurity for example. In 2022, Converge's acquisition of CBI significantly expanded our security services portfolio with the inclusion of, among other solutions, a highly successful penetration testing as a service offering.

Speaker 3

With our experienced seller ecosystem on the ground educating thousands of clients, fast forward through our 1st fully integrated year we have seen revenue from our penetration testing as a service offering grow 75% in 2023, once again demonstrating the value add of not just the CBI acquisition, but the benefits and synergies of our overall consolidation strategy. This example is just one of many, many repeatable solutions combined under 1 converge umbrella that we can bring our clients today. And the as a service nature of these solutions makes them very sticky with very high renewal rates following our initial engagements. Furthermore, this type of service provides a very a very strategic entry point for promoting the full catalog of converged services and solutions. We are encouraged to see this growth carrying into 2024 as a significant tailwind.

Speaker 3

And it's all connected. The disruptive nature of AI is driving companies to look for a competitive advantage and innovation for their business. This almost always means investing more in technology and solutions. This is a universal benefit for Global VARs resulting in more hardware, more software and more services. Our experience with AI and high performance compute spending has been focused on the infrastructure layer today rather than on the applications.

Speaker 3

It's also led to several services opportunities to help our clients understand the potential use cases where AI can benefit their business by driving design thinking workshops with our clients. As a result, Converge is best positioned for the application spend that will follow and all the solutions that AI will drive. This positioning will generate future growth and recurring revenue as we continue serving these clients whose foundational AI platforms we have helped stand up. Every day, we are working with more and more clients to enable their journey to leverage the power of generative AI and high performance compute to serve their mission and build out their platforms, whether on premise or in the cloud. We have built up an AI and HPC task force as an ongoing support service model led by experts in AI, machine learning and high performance compute as program managers partnered with our clients to drive success on their overall AI strategy.

Speaker 3

Our task force is customized to address the specific needs of the client and includes a combination of technical leaders from all of our practice areas. This is a recurring revenue managed offering and is designed to loop back to the advise and implement phases of the customer journey as we support our clients in responding to the accelerating innovation we are all experiencing in generative AI technologies. The converged combination of all our practice areas makes us unique in this space and will continue to be trusted advisers with our clients and drive solutions and unique value that we can deliver.

Speaker 4

I will close out with a

Speaker 3

few high level wins to showcase our strategy and the value we are driving with our clients and partners. For our customers that are establishing themselves as leaders in the AI and HPC space, Converge has supported them with specialized professional services and purpose designed solutions to support their AI and machine learning initiatives. One of our customers is a major cancer research institution and we supported their mission as they look to become global leaders in supercomputing. We are proud to work with them on hardware and professional services to build out their underlying technology to help them drive the important work and research they do on a daily basis. We teamed up with Dell, Navidea and many other partners to build out these solutions.

Speaker 3

We were also chosen by a leading legal services firm to help address accessibility and cost efficiency challenges with traditional transcription services for court depositions. Their present method remained cumbersome and constrained by availability and affordability. What the Converge team produced is an intuitive and user friendly interface tailored to the specific needs of our client and their industry. Our AI driven approach ensured accurate and compliant transcriptions and our client now sits at the forefront of revolutionizing the efficiency and accessibility of our caught deposition documentation. The converged team was able to pull technical experts across our digital infrastructure, cybersecurity and cloud practices to come together and build the right solution for our client.

Speaker 3

I talked about our cyber penetration testing as a service and all the growth we had in 2023. We have many more use cases and wins we could share across all our practice areas. It was a great 2023, and we continue to come together as one converged organization to be the trusted advisor to our clients and to be their end to end solution provider by building the right solutions around AI, cloud, cyber and all of our practice areas. We have the right partnerships with all the major OEMs in the marketplace and I'm confident the combination of our clients, employees and partners will continue to be a key differentiator for us in the market. In summary, we are very bullish on the outlook for profitable growth in 2024, and I'm just as confident in our ability to continue to deliver value for our clients.

Speaker 3

Converge is uniquely positioned to create and seize the opportunities for profitable growth moving forward. I'll now turn it over to Abhjit for a review of our financial performance and outlook for Q1 in 2024.

Speaker 5

Thank you, Greg. Good morning, everyone, and thank you for joining us today. In my review of both the Q4 and audited 2023 financial results, I will refer to some measures that are non GAAP, including gross sales, organic growth and adjusted EBITDA. For detailed descriptions and reconciliation of our GAAP to non GAAP measures, please refer to our MD and A filed this morning. Let's start with the top line.

Speaker 5

Our Q4 gross sales were approximately $1,100,000,000 for the quarter, representing growth of 12.7% year over year. And this represents our 2nd consecutive quarter north of $1,000,000,000 in gross sales. I'm pleased to report that Q4 2023 represents the cleanest quarter from organic growth calculation perspective as the last acquisition we did was in UK of Stone Group in early November 2022. Q4 year over year performance includes only 180 basis points of growth from M and A resulting in 10.9 percent organic growth for the quarter. This led to full year 2023 gross sales of approximately $4,000,000,000 up 30.6% compared to fiscal 2022.

Speaker 5

Organic growth for the full fiscal year 2023 was coincidentally also 10.9%. Breaking down our Q4 organic gross sales by geography and excluding Portage, which is all Canada, Converge North America Business grew by approximately 16% during the quarter. North America business represents 88% of our overall gross sales. Our UK business grew by over 20% and our Germany business declined by approximately 32% in Q4. Decline in Germany business is primarily due to lower end user device sales to public sector compared to Q4 in 2022 and decline in spending by the government sector.

Speaker 5

We're working diligently to turn around our business in Germany by becoming a better bar, integrating our acquired businesses, and we've also made structural changes, including appointment of new management teams in Germany. Revenue in Q4 was $651,100,000 an increase of $10,200,000 compared to Q4 in 2022. For the full fiscal year, revenue grew by more than $540,000,000 or 25%. This growth in revenue was driven primarily by solid organic growth initiatives and the result of our acquisition completed in 2022. And just as a reminder, revenue is not a primary KPI for our industry due to gross net accounting requirements.

Speaker 5

Our revenue will fluctuate quarter over quarter depending on the product mix as most hardware sales are recognized on a gross basis and most software sales are recognized on a net basis. Therefore, gross sales is the best measure for top line. Splitting the 10.9 percent organic growth in gross sales for Q4 and for fiscal 2023 between products and services, products gross sales organic growth was 10.4% for the quarter and services gross sales organic growth was 12% for the quarter. For the full year 2023, product gross sales organic growth was 9.3% for the year and services gross sales organic growth was 14% for the year. As a reminder, for presentation purposes, product includes hardware and software sales and services includes managed services, professional services, public cloud solutions and maintenance and support.

Speaker 5

Our product sales growth was largely driven by innovative solutions to our customers, including high performance compute, cybersecurity solutions, multiyear software licenses and AI infrastructure solutions. Demand for our solutions remains strong as we continue to transfer our business to a solution provider. On the services side, we continue to deliver solid organic growth. As I mentioned, services organic growth for the quarter was 12% compared to Q4 last year, driven by our cross selling strategy and our services transformation activities. We're continuing to see growth in our high value services through our converged consulting platform.

Speaker 5

Turning now to our profitability. Gross profit in Q4 was $181,500,000 up 7.5 percent from Q4 2022. And for the full fiscal year 2023, gross profit was $702,900,000 up 27.6 percent or $152,000,000 higher than 2022. Organic GP growth was 5.7 percent in Q4 and 8.1% for the full fiscal year 2023. Organic gross profit margin for the quarter was 27.9% compared to 26.4% in Q4 last year.

Speaker 5

And for the full year, gross profit margin was 26% compared to 25.4% last year. As a reminder, for comparability, Stone in the UK was acquired in November 2022 and while it adds revenue, this operation still is a low margin business with sales primarily to education and public sectors. And as we continue to cross sell a higher margin solutions and services to our customers acquired companies, gross margins are expected to continue to increase. Q4 adjusted EBITDA was $46,500,000 up 8% year over year and for the full year 2023 adjusted EBITDA was 170,300,000 dollars an increase of 19.2 percent for 2022. Excluding the negative adjusted EBITDA from Portage, adjusted EBITDA from Converge Business was $47,800,000 in Q4 and $174,100,000 dollars for the full year 2023.

Speaker 5

The adjusted EBITDA growth in Q4 was almost entirely organic as our UK business typically generates negligible adjusted EBITDA due to seasonality in Q4. Adjusted EBITDA as a percentage of gross profit was 25.6% compared to 25.5% in Q4 last year and 24.2% for fiscal 2023. We expect adjusted EBITDA as a percentage of GP to increase over time, driven by increased efficiencies and tighter cost controls, while we continue to invest in our overall solutions and services strategy by expanding our sales force and attracting high end consulting talent. Net income in Q4 was $4,800,000 compared to net loss of $4,700,000 in Q4 of last year. For the full fiscal year, we recorded a net loss of $6,400,000 primarily driven by depreciation and amortization from acquisitions.

Speaker 5

Turning now to our balance sheet liquidity and cash flows. Cash from operating activities in Q4 was $114,500,000 an improvement of $84,100,000 or 2 77% compared to Q4 of 2022. Massive cash flow from operating activities was primarily driven from a reduction in inventory as we reduced inventory back to minimum levels, which was built up during COVID and also new inventory controls that we put in place. For the full fiscal year, cash from operating activity was $229,500,000 compared with $41,600,000 last year or 4 52 percent higher. Cash flow from operations was 135 percent of adjusted EBITDA compared to 29% of adjusted EBITDA in fiscal 2022.

Speaker 5

Significant increase in cash flow conversion is primarily due to the reversal of negative cash flows from working capital in fiscal 2022. Combining fiscal 20232022 cash flow from operations was approximately 87% of adjusted EBITDA. Looking at our balance sheet, we finished 2023 with a solid financial position with a net debt of approximately $210,000,000 We reduced our net debt by $52,000,000 compared to December 2022 and by approximately $98,000,000 compared to just a quarter ago Q3 2023. Our leverage ratio at the end of the year, December 31, 2023 was 1 point 2 three times compared to 1.83 times at the end of last year and compared to as high as 2.25 at the end of Q2 in 2023. We calculate our leverage ratio as short term and long term borrowings less cash divided by LTM adjusted EBITDA.

Speaker 5

In addition to reducing our net debt by $52,000,000 this year and reducing our acquisition related liabilities by approximately $97,000,000 which includes contingent consideration, deferred consideration and non controlling interest liabilities. We also returned approximately $23,000,000 of capital back to shareholders in the form of share buybacks and dividends. The cash generating momentum we've carried into 2024 reflects our significantly improved working capital management. Implementation of these improvements is ongoing and will continue throughout 2024. These changes offer confidence in our ability to generate meaningful cash from operating activities going forward.

Speaker 5

We have put a capital allocation plan in place to maximize shareholder returns. Looking ahead, our focus continues to be reinvesting back in our business for organic growth and on completing the integrations of previous acquisitions, all in addition to paying down our debt and repurchasing our stock. We can pull several levers simultaneously with the cash we expect to generate from operations. Additionally, we're implementing innovative solutions and data analytics for our back office. We've improved our cash and treasury management.

Speaker 5

Our resource utilization and overall decision making is improving across the board and throughout the organization, resulting in significant fundamental improvements across the business. We're seeing the benefits this quarter of better inventory management as an example. We're just getting started. Together with the leadership team, we're laser focused on doing things right and doing the right things to drive efficiency and foster a culture of innovation and transparency. Our new ERP program is on track to go live with Phase 1 in North America in the second half of this year.

Speaker 5

We have a lot to do between now and then, but together with the entire Converge team, I'm confident that with the expertise and dedication, we will achieve remarkable results together. Now turning to our outlook for the next quarter and for full fiscal 2023 or 2024. For fiscal 2024, we expect GP to come in between $7.35 $760,000,000 representing organic growth of mid to high single digits and adjusted EBITDA of between 185 dollars 1,000,000 to $198,000,000 resulting in organic growth of high single digit to double digit growth. For the current quarter, Q1 2024, we expect gross profit to be between $170,000,000 to $178,000,000 and adjusted EBITDA to be between $40,000,000 $44,000,000 In addition, with the strong cash generation in fiscal 2023, we are now increasing our conservative target for cash from operating activities over time to be 75% of adjusted EBITDA now. We will continue to invest in organic growth by hiring top talent across the organization to drive the transformation of our business, including cross selling solutions.

Speaker 5

We're excited for the future and expect to continue to deliver on our commitments. I will now pass the line back to Sean for closing remarks.

Speaker 2

Thank you, Avjeet. Before we conclude today's call, I would like to take a moment to thank our dedicated employees and leadership team for being the driving force behind Converge's continued growth and success. In 2023, we were pleased to expand our leadership team to align with the trajectory of the company's next phase of growth. In May last year, we brought on Abhijit Kamboj as Converge CFO, who's effectively been transforming the Converge Finance organization by refining financial processes and structure, aligning the company's forward looking targets. Although we've taken a pause on M and A while we focus on integration and automation, as Group CEO, I will continue to build our acquisition pipeline with a focus on capabilities now that we've achieved our geographical presence goals.

Speaker 2

Greg Berard in his role as Converge's Chief Executive Officer will continue to oversee all operations. Greg has done a phenomenal job guiding Converge through its phases of growth and has been instrumental in building our practice areas. Last year, Greg focused on our North American sales organization and this year his focus will be around services as he continues to deliver our AIM strategy to our customers achieving higher than industry growth. In Q4, we welcomed Wendy Barr to our Board of Directors as an independent director. Wendy is a corporate executive with global sales experience and served as Senior Vice President at Cisco, leading their global partner organization, where I had the pleasure of working with her.

Speaker 2

More recently, Wendy held the role of Chief Commercial Officer at leading cloud security organization Rubrik and also currently acts as a strategic advisor to several portfolio companies of JC Ventures. Wendy's experience will be a major asset to drive continued global growth for Converge. And with that, I would like to thank you for joining today's call, and I will open the floor

Operator

to Our first question comes from the line of John Hsu from National Bank. Please go ahead.

Speaker 6

Thanks for taking my question. So could you give us an update on your capital deployment priorities given that the leverage ratio 1.2x?

Speaker 5

Yes. Thanks. It's Abjid here. Our capital allocation strategy has not changed. We will continue to allocate our capital based on the priorities we outlined previously, which is: number 1, invest in organic growth internally number 2, continue producing debt and number 3 is share buybacks or continue to explore acquisition targets.

Speaker 6

Okay, thanks. And could you maybe give us an update regarding where you are today in terms of the hardware refreshment cycle and any implications to the hardware demand later this year?

Speaker 3

Yes. So this is Greg speaking here. So what we're seeing right now is an increase in device demand, right? We saw a slowdown in 2020 2. We're expecting the second half of the year to be stronger.

Speaker 3

There's a few things happening in the industry. Number 1, around the Windows 11 upgrades, We're seeing more and more demand specifically up in Canada as well. So the pipeline is growing and we expect the second half of 2024 and 2025 to be strong on the device side.

Speaker 6

Okay. Thanks. And Greg, you mentioned investment in AI. Could you elaborate a little bit on that investment? Is that going to be product capabilities or talent?

Speaker 3

A combination of both. So we actually brought in somebody yesterday to lead our AI practice. So we're making strategic investments from a personnel perspective and also looking to build more solutions that we can take to market. So it will be a combination of bringing in talent and building out solutions that leverage all of our practice areas that we can take to market.

Speaker 6

Thank you, Apopalan. Thank you.

Operator

Our next question comes from the line of Rob Goff from Echelon. Please go ahead.

Speaker 7

Thank you very much and congratulations on the quarter.

Speaker 5

Thank you. Thank you.

Speaker 7

Greg, you gave a general feel for increasing device demand in the second half. Could you talk to any similar insight in terms of the services growth with the 20% benchmark in the quarter is pretty impressive?

Speaker 3

Yes. So we continue to put a lot of focus internally on measuring the growth we're seeing across both professional and managed services. And what you're seeing with the sellers and their ability to cross sell and leveraging the practice areas, as we've talked about, it's a transformation. So we're seeing the product sales happen across all the practice areas and now we're seeing that pipeline continue on the services side. So Rob, when we look at measuring on a monthly and quarterly basis, the pipeline continues to move in the right direction for us.

Speaker 3

So we expect to continue to be able to grow both professional and managed.

Speaker 2

And Rob, just Sean here to add one more point to on although devices we talked about earlier that's some of the areas of growth. Last year the material part of our organic growth came from high performance compute and AI workloads. So that's another area of hardware that you're seeing real growth and is in the high performance compute on top of things like NVIDIA and VAS data.

Speaker 7

Thank you very much. And when you are hiring, are you hiring seasoned talent or are you hiring graduates? And what sort of payback do you envision on these?

Speaker 3

Yes. So we are hiring experienced sellers that typically bring business with them, right? So our goal, we always talk about a 2 to 3 year journey, right? So when we're bringing in these new sellers, we expect them to be able to breakeven for us year 1, double their business in year 2. And year 3 is really when they're often up and running, similar to when we buy companies, right?

Speaker 3

It takes us 3 years to kind of transform them. So we look at year 1 as just getting them up to speed and enabling them on the solutions. Year 2 is when we start to reap the benefit and year 3 is when we really see them take off.

Speaker 6

Okay. Thank you very much guys.

Speaker 5

Thank you.

Operator

Our next question comes from the line of Robert Young from Canaccord Genuity. Please go ahead.

Speaker 8

Hi, good morning. Just wanted to talk about the trend you mentioned around larger customers coming to converge around AI. And Sean, you noted a lot of the growth came from high performance compute. So maybe I want to dig into that a little bit. You mentioned Dell as a partner.

Speaker 8

I mean, how are these companies coming into Converge? Why are they using Converge? And then what does larger customers mean exactly?

Speaker 3

Some of our partners like Dell, HP, Navidea, right, they're coming to us to take advantage of the skills we've built up. But from a client perspective, when we talk about mid market and enterprise, right, we're seeing some of the larger enterprises come to us because of that end to end portfolio. So when we're sitting down with our customers and we can talk about the AI workloads that they're building, we bring in our experts from our cyber team. We bring in the experts from our analytics team and obviously from a data center technology perspective. So our ability to have that end to end conversation is really why the clients are coming to us for those workloads.

Speaker 3

And Rob, just to

Speaker 2

add to that, traditionally, Converge would see lots of deals in the single digit millions. We're now seeing many more 8 figure deals. And so I think that's the difference, especially around these high compute usually they're a minimum of 8 figure deals.

Speaker 8

Okay. That's nice to hear. You touched on the VMware channel strategy. I think you suggested that you had a positive position given your strong partner credentials. Maybe if you could give us an update on what's going on there.

Speaker 8

I think it's an invitation only dynamic with VMware. And then maybe if you could maybe talk about the Red Hat expertise that you have and whether there's overflow hitting that. Maybe if you just talk about the overall dynamic there and how it benefits or is bad for converge?

Speaker 3

Yes. So we look at it as an opportunity, Rob, right? And it really comes down to the fact that we have the heritage VMware skills and relationships there. So depending on how the whole marketplace evolves, we can continue to help our customers if they decide to continue to make their investments around the VMware platform or to your point, if they start looking to move off and move to Red Hat or other competitors, we're seeing both opportunities. So we're really positioning ourselves as being that consultant with our clients and helping them understand what their options are and giving them the ability to continue to invest in the VMware platform or leveraging our AIM strategy, right, advise them on what other opportunities are out there and what other potential solutions they could leverage.

Speaker 3

So we're seeing it as an opportunity on both fronts, both from a technology and resell perspective, but also to drive our advisory and implementation services.

Speaker 8

Okay. And last one for me is just around the product backlog down quarter over quarter. So I guess book to bill mathematically would be less than 1. I think you said it's supply chain normalization, but I mean you could worry that it's demand driven. So maybe give us maybe a little bit of context around what happened there and then I'll pass the line.

Speaker 2

Yes. So this is an improvement in the supply chain. So the elevated levels especially used to be around network gear where you were taking 4 to 6 months and then even 2 to 3 months. We're now seeing a normalization where intra quarter you're having orders be delivered. So you don't have as much of that overhang.

Speaker 2

So this is much more of just a normalization. There's still very healthy backlog there. But you're seeing it because of the increased delivery times, you're not seeing a decrease in demand. You're just seeing a better delivery dynamic out there in the marketplace.

Speaker 8

Last quarter you said networking gear and GPU were the areas of issue in the supply chain. Is that networking gear? Does that have a positive implication on your managed services or professional services deployments?

Speaker 2

Yes. So that used to be a gating factor that's getting better, much better around that. So that's normalizing a lot better than it used to be. You still have around GPUs, there's still elevated lead times, but networking is much better and therefore absolutely deployment of projects aren't being delayed by networking constraints.

Speaker 8

Is that part of why the growth this quarter was higher in services?

Speaker 3

Rob, I would say it's more about just our ability to continue to cross sell across all the practice areas and leveraging all the professional services teams across the board, not necessarily specific to the supply chain.

Speaker 8

Okay. Thanks. I'll pass the line.

Operator

Our next question comes from the line of Christian Segrove from 8 Capital. Please go ahead.

Speaker 9

Hi, good morning. Could you comment on the competitive landscape? I want to focus in on North America as well as the mid market there. Has there been any competitive response from your competitors in pricing capabilities, that sort of thing to keep up?

Speaker 3

Yes. So from a pricing perspective, right, in this industry, you have the registration processes that protect you from a pricing on specific opportunities. I'd say from a competitive perspective, there's 2 things we look at, right, is the larger resellers in the marketplace And they don't have the technical skills we have, right? And that's really what we continue to talk to our clients about is leveraging us across the board, the portfolio we've built from a strategic partnership perspective. But when you look at our acquisition strategy, the real differentiator for us is a lot of our competitors will say they do everything we do, but we've actually gone out and bought companies that had years years of technical experience in this space.

Speaker 3

So our ability to go deep across the entire portfolio is really what makes us different in the market.

Speaker 2

And the other thing I'll add to that Christian is just we're in every NFL city. That coverage model, when you look at all the other partners, they tend to be concentrated in certain areas. When you look through our regions, we've got great diversification and it's all about that customer user experience. That's why the acquisition strategy was first about geography and now it's about capabilities. So that when you look at say especially to our mid market customers that service level, that user experience is so important.

Speaker 2

Our geographical coverage also helps us part of our vendors because they know they can run national campaigns with us.

Speaker 9

That's helpful. And then for my second question, Abhijit touched on the new ERP, which will be like half 2 this year. A lot of the integration work will be done by then. Could you comment on what we should be looking forward to most either from a go to market standpoint that way in terms of coordination or more on the cost side where there's some streamlining to do?

Speaker 5

This will mostly be on the cost side. So when we go live later this year, as I've been consistently saying, we'll probably see most of the benefit commencing next year. As we implement the ERP go live on it, you have to get used to it and get people trained on it and the benefits and synergies come generally over time.

Speaker 9

Great. Thanks for taking my questions.

Speaker 8

Thank you.

Operator

Our next question comes from the line of Stephanie Price from CIBC. Please go ahead.

Speaker 10

Hi, good morning. I maybe have a bit of an expansion or follow-up on the last question. I just wanted to hone in on the adjusted EBITDA margins. So just to percent of gross profit were down year over year in 23%, but the Q1 guide kind of implies roughly flat margins. But then the midpoint of the full year guide is about 100 basis point improvement.

Speaker 10

So Abjeet, I guess this one for you. Just curious how you're thinking about the full year in terms of the adjusted EBITDA margins here?

Speaker 5

Yes. So for the full year, we obviously ERP will provide us additional expansion on our margins. But we are still working through and on our cost control that we should be able to get higher margin profile even just within this year without the ERP. That includes looking at all different costs we have across the globe from travel, from insurance and so on and including our people costs.

Speaker 10

Okay. Okay. That's good color. And then also wanted to ask just about Germany and more details around what you're seeing there. It sounds like government was a bit of an issue, but I would have thought in a weaker economy, the government would be focused on spending.

Speaker 10

So I would love to get more color on what's happening in Germany here and the outlook for fiscal

Speaker 3

2024? Yes. So the big thing for us and started as Ajit mentioned in Q4 is the integration of all the companies, right? So we're allowing them to kind of run independently until 2023 and now we're bringing them together and going to market as one converged across Germany. So we expect that to pay off and leverage the power of the multiple companies to drive more demand.

Speaker 3

The other thing we're seeing right with the device pickup that will help us in the second half of the year in Germany as well. So we're starting to see more opportunities come specifically around Apple and the devices there. So we're hopeful that with the integration and the new leadership team in Germany we can get business back on

Speaker 6

track. Great.

Speaker 10

Thanks for the color.

Speaker 3

Thank you.

Operator

Our next question comes from the line of Jerome DeBryl from Desjardins. Please go ahead.

Speaker 11

Good morning. Thanks for taking my questions. First one, I think part of the reason why we're able to put any bit on the back burner was your ability to drive growth through internal initiatives. Where are we in terms of your internal roadmap? If there are maybe low hanging fruit remaining, what's left to be done there?

Speaker 2

Also, as Greg was talking about, just the percentage of cross sell, but just because someone sold something they might not have been maximizing it. And so that will continue to grow over time and Greg talked about the 3 year. The thing I'm most excited about is the high performance compute and AI workloads. This the growth we're seeing there, when you look at all the other companies in the space, no one is growing as fast as Converge. And the pipeline that we're seeing around that, that's like the majority of our organic growth last year came from like a material amount came from there and we're continuing to see that.

Speaker 2

So there is significant upside from those workloads. So again, adding more sellers, cross selling, net new logos, that's the base strategy. The upside is all around the AI workloads and high performance compute.

Speaker 11

Okay, great. And then you seem to be investing a lot in your organic growth. Can we consider that in terms of the guidance that was provided in terms of the margins, we can kind of assume that this is a year of accelerated organic investments that would not necessarily be done every year or this is normal course investment?

Speaker 5

You're absolutely right. This is a one time, as Greg just talked about, we're hiring a lot of sellers from our front office perspective. And at the same time, we're also hiring a lot of expertise from a solution services provider's perspective. So this is a one time big investment. As you generally know, when you hire these individuals, you don't see the reward for these benefits immediately.

Speaker 5

It comes over time as these individuals ramp up. So you'll see the investment this year, and we're expecting to reap the benefits later this year and next year.

Speaker 11

Okay. And then last one for me, Abhijit. I think you mentioned that you now expect a 75% conversion of EBITDA to free cash flow. Correct me if I'm wrong, but I think it was closer to 70%. That was the aspiration that you provided last quarter.

Speaker 11

Maybe if you can confirm that and then explain what has changed in terms of the business to explain the change, please?

Speaker 5

You're absolutely right. Our previous guidance was we expect 70% of our adjusted EBITDA to be converted to cash from operating activities. Now we expect it to be 75% And we've been using the word conservatively all along as well. We will obviously strive to drive larger percentages as we go along similar to what we did in Q3 and Q4. The growth is really coming from just the confidence in being able of us being able to forecast our numbers more precisely.

Speaker 2

Great. Thank you.

Operator

Our next question comes from the line of Gavin Fairweather from Cormark Securities. Please go ahead.

Speaker 4

Hi. This is Graeme Smith on for Gavin Fairweather. I just wanted to kind of ask again about the backlog. So we've seen the backlog decline for a couple of quarters. And like you mentioned, supply chain issues to be, the leasing.

Speaker 4

So at what level can we kind of expect that backlog to stabilize now in this more normalized environment?

Speaker 2

Yes. I think you're looking at more of a stable environment. If you look at our guidance, you're seeing organic growth even though the backlog is smaller. And so I think you're seeing more of a normalization there. One of the reasons we started publishing the backlog was just to exhibit that there was a supply chain constraint and kind of give a general feel for it.

Speaker 2

And again, we do feel that things are mostly normalized. As I mentioned before, GPUs are still the one area that is like NVIDIA products are the ones that are not normalized. There's a definitely supply constraint there. But for most of the rest, this is getting to be much more of a normalized backlog.

Speaker 4

That's great. Thanks. And then just one on M and A. So you recall that on the call the CDI acquisition and how penetration testing and services are growing very quickly. Are there any other specific sort of tools or functions that you think that you can possibly make a meaningful difference?

Speaker 4

Is there anything that you're kind of seeing that you're looking at specifically?

Speaker 2

So the companies we bought like New Comp Analytics, LPA, Karpi Data, CVI, IDX, we see a direct correlation for our ability to enhance the cross sell of the solution areas they come from. So we have when we bought VARs for under 5 times, that gave us our geographical coverage. When you buy the capabilities that really helps accelerate what Greg was talking about is the solution area of selling. So when we get back on the acquisition trail, which will be after we do the ERP implementation, it will be much more around capabilities in areas that we think we can enhance the cross sell that Greg is talking about.

Speaker 4

I guess more specifically, is there a capability or like a short list of capabilities that you're specifically looking at or you just kind of

Speaker 2

No. So analytics and cybersecurity are top of list, right? So those are the areas that we've had tremendous success with analytics and cybersecurity and cloud companies. You see the acquisitions that we did in 2022, again, NuComp, LPA, CarpData, MyDX, CBI, companies like that are more of the kind of capabilities companies that we do more of in the future.

Speaker 4

Thank you very much.

Operator

Our next question comes from the line of Divya Goyal from Scotiabank. Please go ahead.

Speaker 12

Good morning, everyone. Hi, Divya. So I wanted to actually double click on this German business here. Could you help us understand what does German revenue comprise as a percentage of total European revenue that you reported for fiscal 2023. And if I'm not wrong, this is the RedNet business, which was predominantly catering to education sector.

Speaker 12

So how should we expect it to trend in fiscal 2024? And what gives you confidence that it will start to come back on track in this year ahead?

Speaker 5

Hey, Divya. It's Abhjit here. So first off, from a revenue perspective, the percentages are not meaningful from a revenue perspective, but I look at it from a gross sales perspective. So from a gross sales perspective, within Europe, Germany and the UK are roughly split fifty-fifty. And within Germany business, it's not just RedNet, it's the RedNet and GFDB businesses that we acquired in 2022 and earlier.

Speaker 5

What gives us confidence is with the focus we're putting on and along with the new management.

Speaker 12

Okay. We'll buy into that. So I wanted to get a little bit more color into the Portage business as well. I know you briefly talked about it, but could you help us understand how is that trending across North America?

Speaker 2

Super. Thanks for your question. So security has been moving from perimeter security to identity and accent management. And we've got a consulting practice inside Converge that specializes in that. Portage is kind of at the forefront of implementing that especially in the governments and municipalities in Canada like Newfoundland is now using their identities for their age majority.

Speaker 2

There's a lot of province of Saskatchewan using our portals for government services. So they've really just done a great job in Canada. And with Release 3, it's now a product that's ready for the channel in U. S. Expansion.

Speaker 2

So Converge is a great channel company for a lot of software companies and Portage is another channel that they've already started to work with various state governments with the Converge sales channel making those inroads. So that's the key next stage of growth for Portage is really U. S. Expansion, further penetration in the Canadian marketplace and expansion to the U. S.

Speaker 2

Is kind of the phase they're on.

Speaker 12

That's helpful. And I'll ask one last question. You did mention quite a few times about your servicing capabilities, especially considering the increasing demand for AI. I wanted to understand how is that trending broadly across your different sales channels? Are you seeing the same traction across your enterprise sales channel versus the SMB sales channel?

Speaker 12

And if you could help us understand how actively all your SMB clients are actually considering any such changes?

Speaker 3

Yes. So maybe I would say in terms of the larger AI workloads, right, those are the bigger clients. In the SMB space, we're seeing more activity around cloud workloads. Cyber, obviously, is still important as well. So when we look at generative AI and the large high performance compute platforms that we're building out, those are in the larger enterprise accounts.

Speaker 3

In terms of the mid market and some of the smaller accounts, we're still seeing the interest around how they can leverage Gen AI, but it's more cloud focused versus the high performance compute platforms.

Speaker 12

That makes sense. That's all for me. Thanks everyone.

Speaker 5

Thank you.

Operator

Our next question comes from the line of David Kwan from TD Please go ahead. Mr. Kwan, your line is now live. Please go ahead.

Speaker 13

Hi, thank you. Maybe a question for Abhijit. On the margin front, as it relates to the guidance for the full year, can you talk about the cadence a bit? Like are you still expecting flattish margins in the first half at least until the ERP migration is done? And you talked about I guess some of the other things that you can do to improve the margins this year without ERP migration.

Speaker 13

But how much improvement in the margins that's implied by the guidance is coming from the ERP migration in the second half of this year?

Speaker 5

I think they're intertwined, David. We don't split it out between the different initiatives we have. As we've talked about, we have different levers we pull from different margin profiles on our businesses. That's number 1. Number Number 2, just the cost profile within the business.

Speaker 5

We do spend approximately close to $100 and something million every single quarter just on people cost. And then in addition to that, we also have significant amount of leases as an example and operating costs from different buckets travel and entertainment and so on. So there's different levers we're pulling throughout the and just putting a more rigor from a cost perspective on our business and reviewing everything in detail that gets reviewed and approved, just putting a delegation of authority process in and so on. So we expect that to happen throughout the year, but it will be towards the later end of the year where you'll see higher margin percentage jump.

Speaker 13

That's helpful. And curious on the decision to provide guidance for the full year. You had been providing quarterly guidance. So should we read much into that? Like are you guys seeing better visibility in the business?

Speaker 5

I think it's just a matter of us being able to get more and more data internally and being able to forecast, have more detailed budgets, updating forecasts periodically. So you're absolutely right, more visibility into the business, not only from a revenue perspective, but also from a cost perspective.

Speaker 13

Great. That's helpful. Thanks.

Operator

Thank you. As there are no further questions, this concludes today's conference call. We thank you for participating

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DoorDash Q4 2023
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