CSX Q1 2024 Earnings Call Transcript

Quartr
Provided by Quartr
April 17, 2024

There are 21 speakers on the call.

Operator

Good afternoon, everyone. My name is Brianna, and I will be your conference operator today. At this time, I would like to welcome everyone to the CSX Corporation First Quarter 2024 Earnings Conference Call. All lines have been placed on mute to prevent any background noise. After the speakers' remarks, there will be a question and answer session.

Operator

I would now like to turn the conference over to Matthew Korn, Head of Investor Relations. You may begin your conference.

Speaker 1

Thank you, Brianna. Hello, everyone, and good afternoon, and welcome to our Q1 earnings call. Joining me this afternoon are Joe Hinrichs, President and Chief Executive Officer Mike Corey, Executive Vice President and Chief Operating Officer Kevin Boone, Executive Vice President and Chief Commercial Officer and Sean Pelkey, Executive Vice President and Chief Financial Officer. In the presentation accompanying this call, you will find slides with our forward looking disclosure and our non GAAP disclosures for your review. With that, it is now my pleasure to introduce Mr.

Speaker 1

Joe Hinrichs.

Speaker 2

All right. Thank you, Matthew. Hello, everyone. Thank you for joining our Q1 call. CSX had a solid start to 2024 that was in line with our expectations.

Speaker 2

I've learned that when it comes to railroading, it never really is an easy quarter and this year has already brought us a number of challenges. Thankfully, we have a great 1 CSX team of over 23,000 people. And as you've seen in our weekly volume performance, our railroad has kept moving forward after the early periods of severe weather in January. The latest incident of course has been the tragic Francis Scott Key Bridge collapse. CSX had a deep historical relationship with Baltimore and we have important operations there, particularly with our export coal business.

Speaker 2

We're committed to doing our part to help the city recover. We're happy to see the progress already being made for reopening the port. Later in the call, Mike Corrigan and Kevin Boone will tell you more about what we are doing now to mitigate the impact of this event for our customers. All that said, we are very pleased with the momentum that we built over the quarter and are seeing in the business today. We knew we had the opportunity to grow our profitability compared to the Q4 and we did just that.

Speaker 2

Our goal was to maintain our strong customer service levels while looking for ways to run the network more efficiently and we have done so. We have more work to do and we are confident in our railroad and are excited about the rest of the year. Now let's start with Slide 1, where we highlight some of the key results from our Q1. Total volume grew by a solid 3% with strong support from our intermodal business franchise, which grew at 7% compared to last year. Our operating margin reached 36.8%, which represents a 90 basis point improvement compared to the 4th quarter.

Speaker 2

Revenue of just under $3,700,000,000 was about 1% lower than a year ago and flat compared to last quarter. Operating income was 8% lower than last year, but up 3% sequentially. And while our earnings per share declined by 4% versus last year, EPS grew by 2% compared to the previous quarter. Now altogether, this was a good Q1 that reflected our solid progress. The entire One CSX team knows that there is much more that we can achieve given all the opportunities ahead and the great people we have across the entire railroad.

Speaker 2

Before we begin, I'd like to take a moment to recognize and remember Jim Foote, who passed away earlier this week. Jim was our President and CEO from late December 2017 until I arrived in September of 2022. He guided this company through some very challenging and transformative times in our history, including rebuilding the network after the dramatic changes in 2017 and dealing with the COVID pandemic. I had several impactful and insightful conversations with Jim while I was being recruited to come to CSX, and I thank Jim for his support with our Board of Directors to bring an outsider in as CEO of CSX. We thank Jim for all his contributions to CSX and the railroad industry overall throughout his 40 plus year career, and our thoughts and prayers go out to his family and friends.

Speaker 2

Now, let me turn the call over to Mike Corey, who has brought a tremendous amount of new energy and new ideas to CSX to discuss our operational performance.

Speaker 3

Yes. Thank you, Joe, and thanks for everybody for taking the time to be with us today. So let's look at the first slide on safety. While we saw an improvement in the FRA train accident rate year over year, in my view, our overall performance results in this quarter pale in comparison to what this team is capable and will deliver. So as a team, we've begun to really work collectively to elevate and integrate the beliefs and actions that a strong safety culture requires.

Speaker 3

We recognize that in order to successfully change our safety performance, we need different and better skills. This includes proactive risk identification for our employees and their supervisors. And we thoroughly investigate every incident to determine the root cause and the recurrence and we pass that information on to our employees through portals to ensure the information is shared, learned from and used in improving everything from training to oversight of all our employees. Employees in both the union and the management provide a key opportunity to build a strong safety culture. We're starting to partner with our union leaders to help us change risk tolerances across our property.

Speaker 3

This partnership is starting to provide real benefit toward creating a strong safety culture. This takes time and effort on all sides, but I'm very pleased with our progress so far. We're also listening to our employees' suggestions and we're applying them to our safety plan in order to become more responsive to our customers' needs in a safe and efficient way. Let's look at the next slide. And looking at this slide, you're going to see our standard velocity and dwell metrics that I'm sure we'll talk about today.

Speaker 3

Our focus this quarter has been on providing strong customer service while controlling costs. While we've seen a slight decrease in velocity and an increase in dwell, our train sizes have grown in line with the increase in volume we've handled for our customers year over year. Cruise starts have remained flat with GTMs up 1.5% and carloads up 3%. Our cost focus also includes management of the large capital program we have our engineering crews working on. We're focused on making sure they have enough time for the work to be done properly.

Speaker 3

As a result, our crews are accomplishing all of their scheduled work and are also gaining efficiency. For both tie and rails, we've seen reductions in unit costs, good reductions. As we've enforced stricter compliance with planned track time for crews, we've seen slight decreases and velocity increases as well. Our intent is to build and execute a more inclusive plan that provides the right work window while minimizing loss of velocity, and I expect to see improvement as we continue to refine and develop this plan for the rest of this year's cycle and beyond. Our focus on cost has also identified some strategic locations that are not as productive as they could be.

Speaker 3

We see cost saving opportunities by reconfiguring and strategically utilizing these assets into our operating plan. This will reduce cars running out of route and excess handlings and our customers will benefit as we increase speed and open up capacity in the corridors. And that's the most important part. Even as we make these changes to our operation, there's no change to our goal of servicing the customer the best way we can. Having an efficient network that can consistently perform to our customers' needs will allow us to gain share, convert business from truck and attract new customers to rail.

Speaker 3

On this slide, you're going to see some of our customer service metrics, which still remain strong. In the mobile trip plan compliance remains high. Truckload return times and arrival to availability, which is a measure of efficiency at the yard, but also improved as we collaborate with our customers to improve their experience at our terminals. As an example, our Fairburn terminal southeast of Atlanta is a critical asset for our domestic intermodal business, but has not performed to our customers' needs as well as our expectations. Our intermodal leader put together a team and will develop better process for use of both the footprint and the assets, in turn creating fluidity that has reduced driver dwell at Fairburn by nearly 50% in recent weeks compared to earlier in the year and previous to that.

Speaker 3

This leads to capacity and more opportunity for conversion from truck. Our carload trip compliance declined slightly, but remained over 80% for the quarter and has improved in the 1st month of Q2. We're very proud of the service that our customers experience with CSX. To show this, we've added another important metric to this slide and that's customer switched data, which represents our reliability to be able to deliver on our commitments at the first and last mile of service for our customers and most of our short line partners. As you can see, this remains very high.

Speaker 3

In closing, we have many opportunities ahead of us. The team is focused on creating a climate of success for all involved. Our focus on safety, service and efficiency won't waver as we continue to provide the best service product we can for our customers. With that, over to you, Kevin.

Speaker 4

All right. Thank you, Mike, and good afternoon, everyone. The team continues to build momentum with our customers, targeting mobile share conversion and quickly bringing solutions to the market that target profitable growth. Our ability to react quickly and provide solutions for our customers was highlighted by our efforts in Baltimore, where we rapidly stood up an alternative solution meet the intermodal needs of the community. Despite a continuing weak truck market, the team has done a great job focusing on developing new opportunities, including truck to rail conversion, industrial development, working closer with our rail partners to identify joint opportunities and accelerating strategic discussions that allow our customers to benefit from our best in class service.

Speaker 4

Communication and collaboration between sales and marketing and operations is a key differentiator for CSX. Our recent voice of the customer survey results for the Q1 shows the highest service scores since we began the survey, which highlights the positive trajectory that we are on. Let's turn to Slide 7 and look at our merchandise performance. Our merchandise revenues were up 1% compared to last year with flat volumes and a 1% increase in RPU, as contract renewals and slightly favorable mix more than offset the effect of lower fuel surcharge. Across the business lines, automotive accelerated nicely after a slow start at several manufacturing plants.

Speaker 4

Chemicals, our largest market, continues to gain momentum in plastics, crude and NGLs. Orange product volumes were flat overall, but saw encouraging signs in pulp board and building products as the construction season appears to be off to a stronger start. We told you that minerals faced a tough comparison for aggregates, which were unseasonably strong in the Q1 of 2023. But total demand is very strong against the healthy backlog of large construction projects with infrastructure spending expected to accelerate. Metals volumes were a bit weaker year over year with the weather affecting flows in certain scrap markets.

Speaker 4

In the steel has also been a bit sluggish, but we see opportunity for sequential improvement in the back half of the year. Fertilizer volumes continue to be impacted by phosphate production issues here in Florida, but an early application season in certain markets supported demand for longer haul, higher yield shipments of potash than other fertilizers, which lifted our RPU. Finally, our Ag and Food business remains relatively soft, constrained by a strong global soybean supplies, which limit demand for U. S. Exports and still high availability of local crops in many of our customer regions.

Speaker 4

Underlying demand across grains, feed and food products is solid, and we're optimistic challenging conditions will normalize into the back half of the year. Turning to Slide 8. For the Q1, coal revenue was flat year over year as 2% volume growth was offset by a 2% decline in all in RPU, largely due to fuel surcharge. Our benchmark based export yields were slightly lower compared to last year, but we also got some benefit from favorable mix on the domestic side. As expected, shipments reflected the strength in export markets, with export tonnage up 25% year over year.

Speaker 4

It really is a testament to the great work by the team, including the credible work by operations to meet the increased demand. We also anticipated that the domestic market would be challenged by low natural gas prices and lapping last year's restocking demand. Domestic shipments for the quarter were down 9% 17% against a very tough comparison in the Q1 of 2023. With Baltimore and the effects of the collapse of the Key Bridge, I'm going to stress how important our partnership is with the city. As Joe noted before, we have a long history with Baltimore, going back to the very beginning of our railroad, and the One CSX team is working hard to find alternative solutions to help the community and our customers.

Speaker 4

In terms of the revenue impact to CSX, expert coal will see a near term headwind with both our Curtis Bay facility and the dual served console marine terminal that are unable to load vessels. 2 days following the incident, Joe and I joined senior leadership from CSX to visit key alternative export facilities. We have already begun to divert a portion of our Baltimore volumes to other outlets. Currently, we estimate that the net revenue impact to CSX from the port closure is between $25,000,000 $30,000,000 per month, including the benefit of diverting some of these tons. It's still very early in the remediation process, but the Army Corps of Engineers has projected that the full channel depth, which we need for coal vessels to be reopened by the end of May.

Speaker 4

It's also likely that you see a good amount of congestion immediately after reopening, but there's potential for it to take a few weeks to ramp back up to full run rate. In the meantime, we are studying in communication with our customers, business partners, state, local and federal authorities. We are working closely with Mike and his team to make sure we are optimizing all available resources to serve our customers as successfully as possible. Turning to intermodal on Slide 9, revenue increased 1% on 7% volume growth. Lower fuel surcharge and negative mix pulled our RPU lower by 5%.

Speaker 4

Growth was very strong for our international business as healthy consumer demand and more normalized inventories have supported higher import levels. We saw volumes increase year over year with many of our shipping partners as we gain from new contracts, new lanes and a comparison with last year's weak market conditions. We are very encouraged by the recovery we are seeing and continued positive demand signals as we look over the rest of the year. Our domestic intermodal business also grew over the quarter at a more moderate pace than what we've seen over the last couple of quarters. What's been constant is our service performance, which continues to help us win new business and drive truck conversion even as weak truck market conditions persist.

Speaker 4

We're optimistic that truck capacity will normalize in time benefit the intermodal market. More importantly, we are confident that we will be prepared when the demand rebounds. Finally, let's turn to Slide 10, where we have an update on our industrial development program. Our project pipeline remains strong with hundreds of companies eager to partner with us to find attractive ways to expand their production capacity on rail served sites. Something that's often overlooked is how diverse these development projects really are.

Speaker 4

The chart on left shows the market split based on potential carload volume for the approximately 100 facilities that have come online over the last 12 months. These new sites and expansions represent $4,200,000,000 in total capital investment and have added new capacity in many of our key markets such as chemicals, minerals and forest products. But this is only scratching the surface. The chart on the right shows the market split for the full development pipeline ranging from projects we anticipate starting up later this year to project proposals that will be constructed several years from now. There are 2 key takeaways from this forward looking view.

Speaker 4

First, the total estimated potential carload opportunity measured by expected capacity implies a meaningful acceleration in activity as we look forward. Scopes can change and timelines can shift, but the setup is very encouraging for meaningful growth Contama contribution over multiple years. 2nd, the long term pipeline is also diverse. We are excited about the multiple electric vehicle manufacturing facilities that are scheduled to come online over the next several years. Combined together with related raw material or battery facilities, they represent approximately 12% of the total long term volume potential.

Speaker 4

Minerals, metals, chemicals and other projects represent larger contributors. This is a big opportunity for CSX and our industrial development team has been working nonstop to build the partnerships that make all of this possible. We're excited to tell you that there's much more to come. With that, let me turn it off and let me hand it over to Sean. Thank you.

Speaker 5

Thank you, Kevin, and good afternoon. 1st quarter revenue fell by 1%, while operating income was down 8% or $110,000,000 These results include a number of discrete items versus the prior year, with approximately $140,000,000 of impacts from last year's insurance recovery, changes in net fuel, as well as declines in other revenue and export coal pricing. Across merchandise coal and intermodal, revenue excluding fuel recovery increased 4% in the quarter, benefiting from 3% volume growth and strong pricing across the merchandise portfolio. Expenses were 4% higher and I will discuss the line items in more detail on the next slide. Underlying results reflect continued momentum generated by the OneCSX team, both in our service driven top line performance and broad based cost control and efficiency initiatives.

Speaker 5

Q1 was our 2nd consecutive quarter of sequential operating income growth despite a $30,000,000 net fuel headwind relative to Q4. In addition, sequential operating margins grew nearly 100 basis points, demonstrating this team's focus on growth and efficient service performance. This momentum positions us well to deliver year over year gains in the back half of twenty twenty four. Interest and other expense was $9,000,000 higher compared to the prior year, while income tax expense fell $25,000,000 dollars on lower pretax earnings, net of a slightly higher effective rate. As a result, earnings per share decreased $0.02 including $0.05 of impact from the previously mentioned discrete items.

Speaker 5

Let's now turn to the next slide and take a closer look at expenses. Total first quarter expense increased by $85,000,000 Turning to the individual line items, labor and fringe increased $75,000,000 mostly impacted by inflation, higher headcount, costs from union employees sick pay, and higher incentive compensation. Even so, cost per employee was down versus the Q4 and we expect cost per employee to again be favorable sequentially in Q2. Total headcount should remain stable despite higher seasonal volumes. Purchased services and other expense increased $23,000,000 which includes a $46,000,000 impact from a prior year insurance recovery.

Speaker 5

Efficiency gains evident on this line represent significant cross functional collaboration to drive sustainable cost improvements across both operating and overhead budgets. We expect this momentum to continue going forward. Depreciation was up $17,000,000 due to a larger asset base. Fuel cost was down $39,000,000 mostly driven by a lower gallon price. Progress continued in fuel efficiency, which improved year over year and saw smaller than normal seasonal degradation from Q4, despite severe winter weather early in the quarter.

Speaker 5

Finally, equipment and rents increased by $2,000,000 while property gains were unfavorable by $7,000,000 dollars Now turning to cash flow and distributions on slide 13. Free cash flow of $560,000,000 is lower year to date, driven by a decrease in net earnings, increased investment in the business and deferred tax payments, partially offset by prior year back wage payouts. CSX exits Q1 with a healthy balance sheet and an A rated credit profile. Our first priority remains investing capital towards safety, reliability and long term growth. CSX also distributed nearly $500,000,000 to shareholders, split between share repurchases and dividends, demonstrating our balanced but opportunistic approach to returning excess cash.

Speaker 5

We also believe a long term focus on economic profit aligns our interest with that of our shareholders. While 1st quarter economic profit declined due to previously mentioned discrete headwinds, we expect it to increase over time as we efficiently convert freight off the highway while maintaining strong asset utilization and attractive returns on our capital spending. Now with that, let me turn it back to Joe for his closing remarks.

Speaker 2

All right. Thank you, Sean. Now, we will conclude by walking through our guidance for the full year 2024, which has not changed. Led by our customer service, we continue to expect total volume and total revenue growth in the low to mid single digit range. We expect our merchandise business to gain momentum through the year as effects from new business wins, truck conversions and the ramp up of industrial development projects build on a favorable trends in many of our end markets.

Speaker 2

We look for steady growth in intermodal supported by stable consumer demand and more normalized retail inventories, which are driving improved port activity.

Speaker 3

We continue to work closely

Speaker 2

with our channel partners, finding creative solutions to gain share even as the truck market remains soft. Global benchmark coal prices have fluctuated but remain high compared to history. And though the situation at the Port of Baltimore limits some of the export volume in the near term, we are taking actions to effectively mitigate as much of the impact as we can. Our team at Curtis Bay and across the rest of the coal franchise will be ready to ramp back up as quickly as possible once the channel returns to full operation. On profitability, we made good progress this quarter and grew our operating margins sequentially.

Speaker 2

And as you saw in our results and heard from the team on this call, we benefited from volume growth, solid pricing gains and focused efforts to improve efficiency and productivity. Our goal is to consistently grow our margins over time. And while Baltimore and global core prices are near term challenges, we feel very good about our ability to deliver strong incremental performance in the second half of this year. There is no change to our CapEx forecast of $2,500,000,000 As you heard from Sean, our balanced opportunistic approach to capital returns remains in place. To conclude, during the quarter where there were many potential distractions, I am very proud of how the 1 CSX team stuck to our plan, focused on execution, prioritized our customers and achieved good results.

Speaker 2

There is much more to come as we make every effort to run safer, faster and more reliably for our customers, so we can deliver profitable growth over the long term. Thanks to all of you for interest in the company. And Matthew, we're ready to take questions.

Speaker 1

Thank you, Joe. We will now move to our question and answer session. In the interest of time and to make sure that everyone on this call has an opportunity to take part, we ask you to please limit yourselves to 1 and only one question. Brianna, we're ready to start the process.

Operator

Thank you, Matthew. Your first question comes from Justin Long with Stephens. Please go ahead.

Speaker 6

Thanks. And to start, our thoughts and prayers are going out to Jim's family. Obviously, he left a great legacy on the industry. But for my question, I wanted to ask about the Q2. Typically, you see a seasonal improvement sequentially in both margins and earnings.

Speaker 6

Do you still think that's possible despite the impact from the Baltimore port closure? And then, I guess along those lines, curious if you have any thoughts around coal RPU in the second quarter as well. Thanks.

Speaker 5

Hey, Justin. Happy to take both of those questions. So in terms of sequential improvement, that's normally what we see from Q1 to Q2. While clearly the Baltimore impact is going to be felt in the Q2, we still feel that we should be able to grow earnings sequentially from Q1 to Q2. And what I would say is that's both top line as well as being able to do it while containing costs and deliver really strong incremental margins from Q1 to Q2.

Speaker 5

The headwind clearly is export coal, not just the Baltimore impact, but in terms of RPU, I think pricing has come down. What we're seeing right now in the marketplace is probably something that's going to lead to a mid to high single digit decline in coal RPU from Q1 to Q2. But even with that backdrop, still feel pretty good about our ability to continue this momentum.

Operator

Your next question comes from Jon Chappell with Evercore ISI. Please go ahead.

Speaker 7

Thank you and good afternoon. Mike, as you indicated in your slides, you'd probably talk about velocity and dwell a little bit in this call. So obviously there's been some disruption, whether it was weather in January or part of Baltimore in the last part of March, but things have kind of filtered into a little bit into April as well. Can you

Speaker 8

just give us the state of

Speaker 7

the union on why some of those metrics have maybe moved in the opposite direction as when you first started and kind of how you get them back moving in the right direction

Speaker 3

question. I just want to make it really loud and clear. These metrics are extremely important. We're not happy with them. They're not significant and I'll put it in perspective here.

Speaker 3

So some of the we really shocked the system. And one of the first things we did was really start to look at the efficiency of our capital, engineering capital programs. For $1,500,000,000 envelope. And quite frankly, last year, we didn't get the work done and we paid more than we should have for the work that we got done. So this year, we decided that we were going to be very strict about the curfews.

Speaker 3

Anytime the track is out, it means it's between 6:10 hours across our network for these big giant gangs to get out there and do all their work with rail ties, bridges, you name it. And again, we started this probably around you can see the dip, probably around early February, late January because it was after the winter started, but after we went through the winter storms. And it really impacted our southern corridors. We stuck to our guns. We held our trains at the terminals to run-in line with the curfew that dwells the cars in the yard that also congests and bunches up traffic.

Speaker 3

And so we really let that go for a month, but then we've been working ever since that point to start to redefine the program that we're doing, split up the work. And one thing we really did before was do all the work in the South during the wintertime because of the winter up North. We've got to find ways and we will to spread the workout. But that in itself caused a fluctuation in train speed from previous years because we did not be that strict. We've come in under our rail and tie budget.

Speaker 3

So everything unit cost wise is the right way. But the biggest thing, it provides that safety hardening of the track that you need to do every year with the volume in Europe. That's number 1. And if you remember, we went into the last quarter, we've reduced 5% of our crew starts. And we absorbed 1.5 GTMs, 3% carload, whatever you want to call it, without any more teeny headcount.

Speaker 3

What that did was really it focuses on increasing the tonnage on the train. Then starts to convert itself to better utilization of locomotives. I mean, something as simple as going from 3 to 2, those things start to slow the trains. That they're still within an acceptable parameter. As far as I'm concerned right now, it's not where we want to be though.

Speaker 3

On top of that, we really took a strict view on our use of trip optimizer and that's really there to moderate the speed of the train, but again, get its fuel efficiency. And we increased our use by 10% this quarter. So, we did all this over the backdrop of a typical Q1. If you look last year, the numbers came down as well. I mean, you get whether you call it winter, they're excuses.

Speaker 3

But these things on top of that, I'm comfortable with all the actions we're taking that we will figure out a better way to do the work blocks. But at the same time, this is forcing the folks in our terminals that don't have as many outlets at times to move their cars. And so we're working through that. In fact, it got to the point now where in going through this exercise, we started to identify some yards that were closed for the right reason, I shouldn't say closed, but they were disconfigured. I'm not talking about opening up pumps, but there's some strategic yards that we're going to look at using as we go forward that I'm looking at quite a few out of row car miles, handlings, all the good stuff that produces more speed, but it'll reduce cost.

Speaker 3

And you don't find that until you start to push the program. We could easily just absorb traffic, put some more trains on. PSR is not running to speed. PSR is providing the proper service at the right cost and being able to incrementally grow your margins and grow your business. And so that's really what's going on.

Speaker 3

I see improvement in the future. I see it every day. I see the engagement of our folks. This has also provided a real opportunity for us to teach our operating supervisors how to balance, as Sean said earlier, there's a lot of cost in everywhere we look on this railway. Obviously, the biggest is labor and fuel and that's what we're tackling.

Speaker 3

But this is teaching them how to go about this exercise without at the end, sacrificing customer service. And one dwell number we don't show is our arrival to placement for our customers. It's improved 10% in many of the major industrial areas. The reason for that is we have actually increased our local service. We've taken some of the money we saved on the liner row, but we make sure we're trying to build trust with our customers because now the next opportunity, one of the next opportunities to look at their fleets and get them to work with us to trust us to be there like we are and hopefully reduce some of the fleet that we have out there and still add more incremental business into what we have.

Speaker 3

I hope that answers it, but there's a

Speaker 1

plan behind this. Thank you.

Operator

Your next question comes from Tom Wadewitz with UBS. Please go ahead.

Speaker 9

Yes, good afternoon. Wanted to get some thoughts, I think on just pricing and you got a bunch of moving parts, I'm thinking ex the coal item, but we've seen I guess, from JB Hahn and Knight and some of these surface transport focused companies that there's weak demand and there's even more pressure on pricing. And so I just wanted to try to get a sense of if in your merchandise you're getting good price, is there some headwind that affects what you do on price and revenue per car from this ongoing weakness? So just I guess trying to think about is price stable, is it going to get better And the way we model price, which ends up being revenue per car? Thank you.

Speaker 4

Yes, Tom. Nothing's changed on the pricing side. We're obviously a tough truck backdrop that will improve and we'll see a lot of benefits from that I think as we see the cycle hopefully has bottomed here from what we're seeing. But when you look at the market, what we do on the pricing side is obviously we're able to capture that inflation and I don't see anything really changing there. It's always a balance and we manage the portfolio accordingly.

Speaker 4

And whether there's opportunities obviously to gain more and more volume, we work with our customers, but that's a quarter what we our growth algorithm works. It's volume and price as we look at it and nothing has changed there. As hopefully cost inflation comes down, then the customers will benefit from that going forward. But obviously not the environment that we had last year where inflation was very high, that's starting to moderate some. Hopefully that gets the picture too and with the rates and things like that.

Speaker 4

But that's where we are today. Still as planned, I think I was very happy with what the results in the Q1, what the team was able to deliver and we're right on track.

Operator

Your next question comes from Brian Ossenbeck with JPMorgan. Please go ahead.

Speaker 10

Hey, afternoon. Thanks for taking the question. So I guess, Sean, I want to come back to your comments on headcount. I think you said that it's still relatively flat going into the Q3 that was the plan. I don't know if that holds for the rest of the year, but it sounded like at least in the near term, so maybe you can elaborate on that a little bit.

Speaker 10

And also the comp per employee stepped down sequentially and you expect it to step down again into 2Q. Can you just explain that trend? And of course, we should probably be thinking that that moves up in 3Q sequentially

Speaker 2

as you hit

Speaker 10

the new labor agreement with the 4.5% adjustment. So some additional thoughts on that and how that progresses and headcount overall would be helpful. Thank you.

Speaker 5

Sure, Brian. Yes. So on the headcount side, I would say we came into the year, we actually added a little bit from Q4 to Q1. Most of that was for the engineering work that Mike talked about and making sure that we could get everything done this year. We're going to manage that down through attrition.

Speaker 5

As we get to the second half of the year, we're going to watch business levels. We're going to see how we're running. But I think it's fair to assume that we're going to be relatively stable as we get to the second half, if not down a little bit sequentially. And so you're going to see a clear return to headcount labor productivity in the second half of the year. And then in terms of comp per employee, yes, second quarter will be another step down versus Q1.

Speaker 5

Couple of reasons for that. One is, Q1, we had some winter related costs. And then secondly, as some of the capital related programs get a little more ramped up in the Q2, that has a benefit to cost per employee sequentially Q2 versus Q1. And then you're right, as we get to the second half of the year, the current labor agreement stipulates a 4.5% union wage increase. So we'll feel the impact of that as we go from second quarter into the second half.

Operator

Your Your next question comes from Scott Group with Wolfe Research. Please go ahead.

Speaker 11

Hey, thanks. Afternoon. So Mike, it sounds like you're trying to find a balance right now between some of the service metrics and just OpEx. When you look, cost excluding fuel was down just slightly from Q4 to Q1. How should we think about just overall cost ex fuel from Q1 into Q2?

Speaker 11

And then just maybe just overall, like we're a quarter into the year, it sounds like margins down year over year again in Q2, but inflecting positive in Q3, Q4. So full year, do we think we could see some margin improvement or is that given the first half, is that too much to ask?

Speaker 3

Thank you, Scott. I'm going to let the expert over here, Sean, talk about margin because as you know, I never talk about margin. But your theory is right. Like we're trying to balance without, 1st of all, safety and the customer without damaging that. And we have a long way to go on safety.

Speaker 3

So these things that these things we're looking at are all focused on really on the cost side. So whether if we can shift some of the capital that we're planning to use by being more productive into other areas that we hadn't planned to make some of these yards useful or more useful than they are, I see definite cost benefit. It's things like that. It's not something I Sean is looking at me. He's going to start talking a bit about the numbers.

Speaker 3

But really that is our focus to bring that margin up on the cost side. But I'll turn it over to Scott or to Sean. Yes. No, thanks Mike.

Speaker 5

What he says is true. We're focused on how do we deliver growth and how do we do it at strong incremental margins by maintaining the fixed cost profile and not adding a whole lot of variable costs along the way, if not finding opportunities where we can run things more efficiently. So to your direct question about cost ex fuel, I think, yes, it's fair to assume we got a chance to improve that even further going from Q1 to Q2. That ties in with the comments I just made about comp per employee and keeping headcount relatively flat.

Speaker 4

So we'll build some momentum.

Speaker 5

I think the year over year comps are a little more difficult in Q2 given the Baltimore impacts. If that hadn't happened, maybe could have even grown operating income and margin in the second quarter. But with it, it makes it more challenging. Second half of the year, we feel good about the setup. Some of these headwinds that we're facing the 1st couple of quarters fade.

Speaker 5

And we're going to have labor productivity. We'll continue to grow the business, the industrial development projects Kevin talked about. A number of those start to come on as we get a little bit later into the year. So there's a lot to like about it. We are not going to give any specific guidance about full year operating income growth, margin growth, but clearly, sticking with the lowtomidsingledigit total volume and revenue growth is very helpful, particularly when we're focused on what we can do to drive continued efficiency gains.

Speaker 2

This is Joe. Just to add one more comment. So, we'll work hard to try and help tell our story a little bit better and differently going forward. But I just want to be clear, our focus on the customer and customer service has not waned at all. And as you heard Kevin mention in his comments, we get surveys from our customers on a regular basis and we have the best scores we ever had in the Q1.

Speaker 2

So, we have to find a way to tell the story that isn't just told by velocity and dwell or even trip plan compliance. That's why we introduced the customer switch data and some other things. For example, our Trinity went up per train. And so, if we combine a train, 2 trains to 1, maybe we go from 3 engines to 2 engines being used in that combination and that high-20s train might be a little slower and might tell them more dwell time, but the customer is okay with it. It helps our efficiency and the customer is still happy.

Speaker 2

And so but that will show up as little more dwell and little less velocity, but better efficiency. And as long as the customer is happy, we're okay. So, we check with the customer first and then we work backwards as opposed to some of the storage you've heard in the past, which was about internal focus and then tell the customer about it later. So, that's a very unique and important difference and distinction. But importantly, as you saw quarter over quarter, while some of our numbers may look like they've degraded, but our efficiencies got better and our customer responses and survey responses were the best we ever had.

Speaker 2

So, we're walking that fine line. So, we're going to have to find a way to help you guys see that and at the same time getting more efficient. And working with our employees as one CSX team to teach them how to do that and work together to do that in a positive way. And that's the balance we're trying to do. And I appreciate Mike and his entire operations team working with Kevin and the sales and marketing team to bring that to life and it's a collaborative effort.

Speaker 2

And it's work because it's teaching, it's also listening, it's finding creative solutions and not being focused on one metric. And at the end of the day, we can deliver sequential improvements. And so, as long as we deliver sequential improvements to our customers and in our earnings, we can show you how that leads to growth over time. Thanks.

Operator

Your next question comes from Brandon Oglenski with Barclays. Please go ahead.

Speaker 12

Hey, good afternoon and thanks for taking the question. Kevin, I wonder if we can come back to the industrial development pipeline that you guys have been mentioning. The new graphic in the slides is somewhat helpful, but can you talk about the 100 facilities that have already opened and some examples where that's delivering volume today? And then how you expect that works through the end of 'twenty four and into the beginning of next year?

Speaker 4

Yes. I mean, look, we're in the very early stages of this. And when a facility comes online, there's usually, depending on the industry, a 12 to 24 month ramp, right? So for this year, for example, we have in the aggregate side, really on the metal side as well as where we've seen some concentration in that activity. As we look forward, you can see where the activity is going to take place.

Speaker 4

But these projects, some of them longer than others, but once they come online, there's really a guide path of growth that's related to that as I bring that capacity on and enter the market. So we're excited about it. I think we'll share a lot more as the year progresses on and give you a lot more detail of how that layers in over time. But we thought we'd give a little more color just around how diverse that pipeline is and how it continues to build. And I think that's exciting to have diversity around.

Speaker 4

We're not concentrated in 1 single industry. It's really we're seeing it across the board in the markets that we serve.

Operator

Your next question comes from Ken Hoexter with Bank of America. Please go ahead.

Speaker 13

Great. Thanks. And I'll throw in my condolences also to the Foote family. Always had fun discussions with Jim over the last 20 years and appreciated his insights. So thanks for the comments earlier.

Speaker 13

Mike, just following up on another step here, looking at flat headcount, low to mid single digit volumes and revenues, So when should we expect to see the service stats improve? When do we get the flow through? Have you seen that already in the data in April? And then I guess thinking about Baltimore and the impact of coal volumes now down 12.5% last week, so Baltimore is now impacting the results. How should we think about what percent of volumes can be moved to Newport and maybe improve some of the metrics?

Speaker 13

Thanks.

Speaker 3

Yes, Ken. That's a good question. I almost I thought I explained earlier. I'm not I can't give you an answer so much on when to expect to see the service improve because the service is good. Like, we I expect to see over the next few quarters here, yes, the velocity and dwell will continue to improve versus what they are.

Speaker 3

But the service level is going to be what the customer needs. And right now, that's what we're fulfilling. But so again, we're going to do a lot of different things here to test our facilities, our people, but put we're trying to put stricter process in place. And that's going to have some effect until we learn to get through it. But I see the metrics improving.

Speaker 3

I see them now improving. It's just we still have we still have the odd thing that taking place and lots of it's revolved around these engineering gangs that we are full hearted like our full engineering team plus our operating, our transportation team are meeting as we speak to continue to find a way to not have such restricted curfews. But we have to do that. Other than that, the network is fluid. And I'll let the Kevin talk about Ballston, what we're doing with the shifting to Newport.

Speaker 4

Yes. I think just looking at last week, not that we live week to week, this is it's going to be a little bit choppy with some of the terminals we're working with in terms of taking on some additional capacity. I don't think last week is necessarily the trend that we're seeing. We're seeing some good performance and then stepping up here this week on that. But when we look at the impact, I explained $25,000,000 to $30,000,000 net impact from the Baltimore incident that will continue at least through May and then we'll probably have a hopefully a glide path into June of improving that.

Speaker 4

But we're looking at offsetting a third of that business, maybe a little bit more if we can get all the terminals to work with us.

Operator

Your next question comes from Jordan Alliger with Goldman Sachs. Please go ahead.

Speaker 5

Yes. Hi, thanks. Just curious, can you talk a little bit maybe specifically what the international intermodal growth was in the quarter versus domestic? And based on your comments, it seems like international is outstripping domestic, maybe by a wide margin, I'm not sure. Why is that the case?

Speaker 5

And what gets domestic intermodal growth rate back up? Your SIP plan compliance looks really good. So I'm just sort

Speaker 3

of curious those dynamics. Thanks.

Speaker 4

Okay. I think, obviously the comps on the international side were fairly easy in the Q1. That's where we saw some pretty dramatic declines last year as you saw destocking happening almost across the board and a lot of companies out there. So we benefited from that. The team has done an amazing job of identifying new service, some other areas to identify some profitable growth that we went after, good contract relationships, we're aligned with the right partners and we benefited from that.

Speaker 4

So you've seen double digit growth on international side while our domestic was slightly up this past quarter. And the domestic market is a lot more truck competitive as we all know. And if you've been listening last couple of days, it hasn't been the trucking companies have obviously struggled. And I think we're pretty proud of the results we were able to put up in that context. So we think there's better days ahead, but certainly a challenging market, and the results were good in that context for sure.

Operator

Your next question comes from Bascome Majors with Susquehanna. Please go ahead.

Speaker 14

Thanks for taking my question. Can you talk a bit about how some of the emerging uncertainty at your Easter competitor has helped you perhaps capture some volume short term? And maybe longer term has that uncertainty at another rail impacted the desire or intention of some of your customers to really start to use rail more as an outlet in their supply chains that you've been working for years now with industrial development and other efforts? Thank you.

Speaker 2

Thanks, Bastian. This is Joe. As you know, certainly in the time frame that I've been here with this Gwen CSX team, we've been really focused on our mission, which is really to focus on improving the employee culture and the employee experience through One CSX and to get better service to our customers, which we believe will lead to profitable growth for ourselves and importantly growth with our customers. That hasn't changed and hasn't waned. I think, in fact, what you've seen over the last couple of months is customers coming out and wanting that commitment to service and that commitment to offer for our whole industry to be focused on what can we do to grow.

Speaker 2

So, we're not distracted by what's going on and certainly not getting distracted by it. We're focused on what we can do. And as you saw in the quarter, sequential improvement across the board and we talked about

Speaker 4

our confidence and to be able to continue

Speaker 2

to deliver that. And that's what I'm really proud of our team is not getting distracted and staying focused on our customers, on our employees. We need to improve safety as Mike talked about, and looking for opportunities to grow. What we're hearing from customers, they're very happy with the service CSS is providing and they're very pleased with the continuity and the consistency of our messaging, but also our results and our actions. And that's what we want to stay focused on.

Speaker 2

At the higher level, as you hinted at, as an industry, we have to continue to get better service to our customers. I talked about it extensively at many different conferences and events And we're all working together to do that. I'm seeing more collaboration across the industry to make that happen and I'm encouraged by that and we want to be a part of that. And so, to ultimately realize potential this entire industry, we all need to get better, at the fluidity of our network, how we work together and the service by our customers. And that's going to take us working better with all the stakeholders in this industry to help make that happen.

Speaker 2

So, we can grow as industry if and when we all get better at customer service and working together. So, that's the focus we have at CSX. You're not going

Speaker 5

to see us change

Speaker 2

our there's no 2.0 or 3.0 or 4.0 plan. It's the same with OneCSX focusing on our employees and our customers and you're going to see us continue to execute. Thanks.

Operator

Your next question comes from Jason Seidl with TD Cowen. Please go ahead.

Speaker 15

Thank you, operator. Sort of along those lines, we've seen a huge shift on the intermodal side back to the over the road operators and mainly due to price and then I guess last year some operational issues with the Class 1 rails and some declining diesel prices. I guess two things. What percent do you think the gap has to close between where trucking pricing is now for domestic intermodal to start getting business back? And have you been able to quantify just how much freight shifted to the over the road market?

Speaker 15

Thanks.

Speaker 4

Yes. Thanks, Jason. Look, there's still a value proposition out there. Is it a little bit tighter than maybe a year ago when truck prices were a lot healthier? Absolutely.

Speaker 4

And I think the discussion is more about when you look at it, what can add value in the near term and when you have to do nothing and you get price declines in your trucking business, then you're not as compelled to look at the intermodal option as you would be in a more normalized market. And so I think that all probably balances out as we get through the year. It feels like we're at the bottom bouncing along here and as things solidify, I think those conversations accelerate. We've put up domestic growth and we're pretty proud of that. The product that we're offering, the service that we're offering is compelling in the market even at these lows and I can only imagine how compelling it's going to be as the market recovers.

Speaker 4

So we're pretty excited about it. We're talking about it actively as a group of when the growth comes back that we're going to be prepared more than anybody else to handle it. So that's exciting for us. When that recovery happens, we're not certain. I think it's fair to say the trucking market is probably a little bit worse than what people anticipated coming into the year.

Speaker 4

But, we were pretty resilient in a very, very challenging market.

Operator

Your next question comes from Ben Nolan with Stifel. Please go ahead.

Speaker 16

Yes, thanks. I was going to ask a little bit about the Baltimore impact and appreciate the $25,000,000 to $30,000,000 a month. Just curious if that is predominantly coal or if there are any other impacts and maybe some of the other business lines. And then also in addition to the revenue impact, are there any cost impacts from rerouting to other ports or anything below the revenue line that we should think about?

Speaker 4

I'll cover the revenue one. That one's easy. It's coal that we're seeing there. Maybe some slight opportunities, but they're not large enough to be impactful to that number. And on the cost side, Mike?

Speaker 3

Yes. And I think Kevin alluded to it, we had a little bit of rough start up going over to Newport and that's now smoothed itself out. But really not a lot more cost then. Most of the traffic moves through and other the point of coal. So not significant in that sense, no.

Speaker 1

I just

Speaker 2

want to tell you guys a little story because I get often asked all the time what are the benefits of OneTSX and the culture we're trying to achieve here. Within 2 days of the incident in Baltimore, we put out a request for transfers from our engineers and conductors who were in our locations to be able to relocate temporarily for a couple of months to help with the change in the train setup and schedule we needed to support the movement of coal elsewhere. And we needed maybe a dozen people to go and we had 7, 8 times that people immediately sign up to help. And that's a testament to what we're seeing here is that our people are willing to be a part of the solution and to serve our customers and know how important that is. And that's just a great example.

Speaker 2

So, there's a little bit of cost of that relocation and a temporary transfer. But I can tell you a little over a year ago, we were trying to get temporary transfers and we struggled. And this time, we had so many people sign up. It was great to see. And those are the signs you want to see of a healthy culture and people are really service oriented, but also understand the bigger picture of what we're trying to do here in serving our customers.

Speaker 2

And so, we have not been the constraint or the bottleneck at all. In fact, we've been able to really Kevin and I were with one of our largest coal customers the other day and he was just so proud of the work we've done and our team has done to respond so quickly and be able to react. And that's a testament to our people. That's just another example of why so important to stay consistently focused on our culture and our people and help them understand that we're here to serve customers and that's why we exist to do it safely obviously and efficiently. But that message is resonating and our people are responding.

Speaker 3

Yes. And just one more point, Ben, that I should mention, this is with this issue, we've been able to get a betterment in terms of our maintenance at Curtis Bay. We've been able to go in there and do work that we would have had to do it under load, but there's a lot of volume moving through. So we've fully taken advantage of some pretty major restoration that we were able to accomplish that we're still working on. So that's been a good thing.

Operator

Your next question comes from Amit Mehrotra with Deutsche Bank. Please go ahead.

Speaker 17

Great. Thanks for taking the question. Sean, I just wanted to clarify one quick thing. I think in response to the first question regarding 1Q to 2Q, you said profits up. I don't know if you said margins up.

Speaker 17

You may have said it, but I didn't catch it. Just want to clarify that point. And then, Kevin, I just wanted to talk about interchange. So I think before, unless I'm mistaken, maybe you interchange half your volumes. Any is that mostly evenly split between the 2 West Coast rails?

Speaker 17

Or I'm trying to understand how much do you actually interchange with UP and what proportion of kind of that interchange total interchange is actually represented by the UP? Thank you.

Speaker 5

Amit, it's Sean. I'll take the first part. Yes, profit up Q2 versus Q1 and margins up. I think that's a fair expectation on both sides.

Speaker 4

Look, I think we've said roughly half of our business touches another railroad. And certainly, when you look at the Western Railroads, particularly UP, they're a very large part of that. So they're a very important partner to us. All of our partners are very important. So it's encouraging hearing a lot of signs to go after more business and we're working collaboratively to do that.

Speaker 4

So a lot of opportunities out there that we see.

Operator

Your next question comes from Walter Spracklin with RBC Capital Markets. Please go ahead.

Speaker 18

Yeah. Thanks very much. Good afternoon, everyone. So when I'm comparing your outlook and I know your outlook is unchanged from prior, When I look at your what some of your commentary regarding the moving parts that have occurred in the Q1 and looking into the rest of the year, you did have a little bit of a tougher January. Mike pointed to some operating metrics that are where he wants them to be.

Speaker 18

You've got a worse coal market. There was the Baltimore outage. Trucking is worse, but you maintain your guidance. So I'm just curious as to what if those are the puts or the puts, what are the takes in terms of what's the offsets here to maintain your guidance despite kind of those headwinds that emerged a little bit here so far in 2024?

Speaker 5

Yes, Walter, I'll do my best on that one. So, yes, I mean, certainly a little bit of winter in January, couple of things there. And then, of course, the Baltimore outage was unexpected and that's a hit to the forecast. But still feel very confident about what the second half looks like in particular from a volume and revenue perspective and what it looks like on the cost side. We did an exercise here where we looked at every dollar of every budget and there's a lot of small wins that we're getting here, just $1,000,000 $2,000,000 here and there across every line item, both within operations and across the business.

Speaker 5

So I think it's everybody focused on how do we deliver the kind of economic financial performance that sort of backs up all the momentum that we've got with OneCSX, the goodwill that we've got with the customer. And to the extent there's revenue headwinds, how do we close the gap on some of those? But still a lot of confidence, I think, from the CSX team.

Operator

Your next question comes from Stephanie Moore with Jefferies. Please go ahead.

Speaker 19

Hi, good afternoon. Thank you. I wanted to maybe switch gears a little bit and talk about maybe capital allocation and maybe your focus on share repurchases. I've seen it kind of come down a bit over the last couple of quarters. So just wanted to gauge your appetite in terms of incremental share repurchases as the year progresses.

Speaker 19

Thanks.

Speaker 5

Thanks, Stephanie. It's Sean. We're still committed to the share repurchase

Speaker 4

as well as the dividend.

Speaker 5

It's certainly a step down in the Q1 of the year, but we the stock ran up pretty quickly. And so we try to be opportunistic, engage the amount of buybacks that we do based on the momentum in the stock. So with the pullback that we've had recently, we're buying a little bit more. Still committed to do a significant amount of share repurchases this year. It will be a little bit less than it was last year just simply because we came into the year with a little bit less cash on the balance sheet.

Speaker 5

And last year, we raised a little bit of incremental debt to help juice the system and that led to some additional buybacks. But we're still very committed to that And you'll see it go up and down quarter to quarter just based on the opportunity that we have in the market.

Operator

Your next question comes from Ravi Shanker with Morgan Stanley. Please go ahead.

Speaker 20

Thanks. Good afternoon, everyone. So a 2 part here on the ports. 1, just on Baltimore, a follow-up. I think you've said you redirected about 33% of the traffic so far.

Speaker 20

Does that mean there's going to be like pent up demand when the channels kind of normalized in 3Q or late 2Q and beyond? Just wanted to confirm that. And also on the East Coast to West Coast kind of share shift kind of what innings are we kind of on the normalization there? And are you hearing from your customers ahead of labor talks on the East Coast ports and maybe any preparations there? Thank you.

Speaker 4

Yes. Look, in terms of pent up demand, is outages in the summer that happened for the coal miners and we'll see how they handle that with some of the obviously slowdown that we've seen. Is there opportunity to make up some of this volume in the 3rd Q4? There is, that's not in the plan right now, but we'll see how that plays out. If the prices remain strong, I'm sure there's going to be a lot of incentive to meet those contractual obligations and those things.

Speaker 4

On the East Coast, West Coast, if you've been to Savannah lately, there's huge, huge investments going on investments. Obviously, when you're spending 1,000,000,000 of dollars, you got to have visibility to demand out there. And there's tremendous demand that they see coming. And we're not hearing any anticipation of significant freight moving from the East to West. Obviously, if that happened and then one move to the East, there could be a net benefit to us.

Speaker 4

So I think from our perspective, it's probably a neutral outcome if that happened. And in some cases, you could see some business that normally would come into the ports and move truck that would come over the West and move over our railroad, which would be an incremental opportunity for us. So I don't see a high probability to there, maybe some more opportunities if that happens, but we'll continue to watch it. But over the long term, we see a lot of capacity growth in the East and it's just not there in the West.

Operator

Your next question comes from David Vernon with Bernstein Research. Please go ahead.

Speaker 8

Thank you for taking the question. This is Jay Demilan for David Vernon. I guess, Kevin, going back to the question on the 10X opportunity, can you give us some more color on what is driving this massive tentpole increase? Is it just traffic coming on from the highway into rail? Or is it more of an increase on the efforts from your team?

Speaker 8

Just a little bit of color on that would be helpful. Thank you.

Speaker 4

I think in generally, there's a lot of geopolitical risk out there. There's a lot of movement in terms of how companies post the pandemic are thinking about their supply chains. And we talked about this before, but its supply their supply chains are being viewed as competitive advantages and being closer to your consumer, which we have the most valuable end consumers in our network in the world. It's becoming a priority and we're seeing those investments take place to really to happen. So it's broad based, as I mentioned, a lot of activity.

Speaker 4

But I think that's the major draw. I think they saw through the pandemic a lot of disruption with how much it costs to get things delivered to the end consumers. So now it provides opportunity where we can maybe get the inbound and the outbound, which is pretty exciting for us. So it'll happen over time. There's already a lot of capital in the ground, a lot of the capital that's already been spent.

Speaker 4

So we'll participate in that. But it's a really shift from what we've seen probably over the last 3 or 4 decades in terms of activity. And rather than the industrial base decaying within our network, we see some growth in that industrial base, which should benefit us over time.

Operator

Your next question comes from Jeff Kauffman with Vertical Research Partners. Please go ahead.

Speaker 2

Thank you very much. And our thoughts are with

Speaker 18

the Foote family as well.

Speaker 2

Just terrific guy. I want to go back to Bascome's question on any nervousness with customers using other rails given all the me and the hype, maybe not so much in terms of customer wins. But at this point, what types of questions or what types of concerns are being raised to you? And is there an anxiety among the customer base?

Speaker 4

Look, I mean, I've seen more activity with our customers willing us to share us their truck files to really open up the book in terms of what their supply chain looks like, given some of the service performance we've been able to achieve over the last few quarters. So that's exciting for us. We're really looking internally about what we can deliver. I think customers want certainty and they want visibility and I think we're providing that. They understand the path we're on.

Speaker 4

They're supportive of that path and they're seeing the service along with it. So I had many customers last year say, hey, we want to see the service and then we can talk about more and more opportunities for you. And now we're in the midst of a lot of those discussions and it's the team is working really hard. The backdrop, the wind is not at our back. Clearly, we have a lot of markets that are at cyclical lows.

Speaker 4

Those will come back and, but the opportunity right now is to win wallet share. And as you win wallet share and the markets turn, that would translate into a lot of growth for us. So, incredibly excited. We're internally focused on what we can accomplish those discussions, what we can deliver. And I think we're having a lot of those conversations.

Speaker 2

Yes. Kevin and I have sorry, Kevin and I have spent I don't know how many customers we've met within the last couple of months, but we've had through an FTA, a number of other events, I think we've touched almost every major customer we have and directly, personally. And we've seen a lot of feedback on the consistency, reliability and the continuity of our messaging and also our actions. And that's what customers want, having been one for decades myself, just want to have reliability and they want, constancy of purpose. They want to know what you stand for and if you're going to deliver it.

Speaker 2

And that's what we're starting to show. And as Kevin said, our customers are starting to trust us again, which is the foundation for us to be able to grow with them, the firm to trust us. And that's the trust that we want to keep delivering and building and gaining because of the constancy of what we're standing for, which is, of course, we're going to engage our employees with 1 CSX to serve our customers better and do that with better safety. The first thing you'll come from the actions that we teach and what we do. And so, we're going to stay on that course and it's delivering for us and you saw it in the Q1 and you'll see it again next quarter.

Operator

This will conclude our question and answer session. And that does conclude today's conference. Thank you all for your participation. You may now disconnect.

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Earnings Conference Call
CSX Q1 2024
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