NYSE:BCE BCE Q1 2024 Earnings Report $22.02 +0.40 (+1.83%) Closing price 04/17/2025 03:59 PM EasternExtended Trading$21.82 -0.20 (-0.91%) As of 04/17/2025 06:09 PM Eastern Extended trading is trading that happens on electronic markets outside of regular trading hours. This is a fair market value extended hours price provided by Polygon.io. Learn more. Earnings HistoryForecast BCE EPS ResultsActual EPS$0.53Consensus EPS $0.53Beat/MissMet ExpectationsOne Year Ago EPSN/ABCE Revenue ResultsActual Revenue$4.46 billionExpected Revenue$4.47 billionBeat/MissMissed by -$9.49 millionYoY Revenue GrowthN/ABCE Announcement DetailsQuarterQ1 2024Date5/2/2024TimeN/AConference Call DateThursday, May 2, 2024Conference Call Time8:00AM ETUpcoming EarningsBCE's Q1 2025 earnings is scheduled for Thursday, May 8, 2025, with a conference call scheduled at 8:00 AM ET. Check back for transcripts, audio, and key financial metrics as they become available.Q1 2025 Earnings ReportConference Call ResourcesConference Call AudioConference Call TranscriptSlide DeckInterim ReportEarnings HistoryCompany ProfileSlide DeckFull Screen Slide DeckPowered by BCE Q1 2024 Earnings Call TranscriptProvided by QuartrMay 2, 2024 ShareLink copied to clipboard.There are 13 speakers on the call. Operator00:00:00Good morning, ladies and gentlemen. Welcome to the BCE Q1 2024 Results Conference Call. Would now like to turn the meeting over to Mr. Thane Fotopoulos. Please go ahead, Mr. Operator00:00:09Fotopoulos. Speaker 100:00:11Thank you, Matthew, and good morning, everyone, and thank you for joining our call. I'm here as usual with Mirko Vivek, President and CEO of VCE and our CFO, Curtis Millen. You can find all of our Q1 disclosure documents on the Investor Relations page of the bce. Ca website, which we posted earlier this morning. Before we begin, I want to draw your attention to our Safe Harbor statement on Slide 2, reminding you that today's slide presentation and remarks made during the call will include forward looking information and therefore are subject to risks and uncertainties. Speaker 100:00:42Results could differ materially. We disclaim any obligation to update forward looking statements except as required by law. Please refer to VCE's publicly filed documents for more Speaker 200:00:52details on our assumptions and risks. Speaker 100:00:53With that, I turn the call over to Mirko. Speaker 200:00:56Thank you, Thane, and good morning, everyone. So backed by the Bell team's consistent execution, leading networks and products and cost discipline, we effectively navigated a dynamic competitive environment and a sluggish economy to achieve operational results in line with our internal plan for the quarter. And as expected and as we profiled in our quarterly budget the start of the year, revenue was down slightly year over year. This was the result of a favorable one time revenue adjustment at Bell Media in Q1 of 2023 that did not repeat this year and some marginal revenue loss at The Source as certain stores began their transition to Best Buy Express, which we've discussed in the past. Normalizing for these two items, revenue was basically flat this quarter. Speaker 200:01:39Notably, adjusted EBITDA and margin for Q1 were higher than than economic pressures and effectively balancing growth with profitability in a highly competitive marketplace. So in terms of operating results, fiber continues to be on a roll. We're gaining share in all our markets because we have a superior product with a symmetrical speed advantage over cable and that drove our best Q1 retail Internet net additions in 17 years, and it contributed to a 22% year over year increase in households subscribing to mobility and Internet service bundles where we have fiber. On wireless, we did a great job striking the right between volume growth and economics in what was a very competitive Q1. This is evidenced by strong growth in total gross mobile phone activations, which increased 25 percent over last year, together with healthy consumer service revenue growth of 4%, reflecting our focus on premium brand customer loadings and careful price plan management. Speaker 200:02:54Of note, our industry is delivering the highest quality services at decreasing prices despite persistent inflation. The latest stats can data shows that the price of all goods and services in aggregate across the Canadian economy has increased 2.9% over the past year, while the cost of cellular and Internet access services have declined 26.2% 15.5%, respectively. And this downward trend was also corroborated by this week's federal government annual price study. And we're continuing to bring more affordable wireless options to Canadians. Bell recently entered into a retail partnership with Loblaw to launch no name mobile in no frills grocery stores across the country, which is being powered by PC mobile and will run on Bell's network. Speaker 200:03:42In Business Enterprise, we're continuing to invest in new IT products and services to significantly advance our capabilities in the growth vectors I've been talking about recently, namely cloudification, security and managed automation. And the growth strategy has accelerated with our acquisition of FX Innovation last year and partnerships with ServiceNow, Google, Microsoft, AWS and Palo Alto Networks. You can see it in our results. In fact, when excluding the favorable acquisition impact of FX Innovation, our Business Solutions Services revenue grew 12% organically this quarter. Building on this, we recently announced new partnerships with Microsoft to bring Bell's voice network to Microsoft Teams and with SentinelOne, a global leader in AI powered security to provide advanced data protection services for Canadian businesses. Speaker 200:04:32And just a couple of weeks ago, we announced the launch of Google Cloud Contact Center AI, which is a cutting edge suite of AI solutions for contact center transformations that enables intelligent customer and agent experience leveraging generative AI infused technology. These are just the latest building blocks in strengthening Bell's position as a tech services leader for enterprise customers in Canada. I'll turn now to media. We have weathered near term pressures relatively better than peers, as you can see, by positive year over year advertising revenue growth for Bell Media this quarter. And underpinning this result are Bell Media's leading assets and our focus on live sports content. Speaker 200:05:13And more importantly, we're the only Canadian media company that's pivoting to digital at scale, which is reflected in the impressive 72% increase in digital ad revenue in Q1. This strong performance was fueled by Bell Media's programmatic advertising marketplace, where growing customer usage of our expanded Sam TV sales tool led to a doubling of revenue this quarter as well as by ad supported subscription tiers on Crave and our addressable TV functionality. And investments to sustain the strategic shift to digital are continuing with an expanded distribution footprint for Crave on Amazon Prime Video where initial sales have been very strong and the recent launch of 10 fast channels spanning news, sports and entertainment. I'm now going to turn to Slide 5 of our presentation. We added 45,247 new net postpaid mobile subscribers, that's up 4.5% from last year, and that represents our best Q1 performance in 6 years. Speaker 200:06:16It's a strong result considering the competitive environment where we balanced market share with economics, demonstrating our network quality and distribution and brand strength rather than promotional discounting to drive the subscriber acquisition. And this disciplined approach can be seen in our ARPU result as well, which remains stable year over year. It's a good outcome, especially in light of the more aggressive pricing we saw in the market during the quarter. Further expansion of our 5 gs customer base is also helping us to support ARPU. At the end of Q1, 56% of all postpaid customers were on 5 gs capable devices and that's up from 44% last year. Speaker 200:06:56Now over to wireline. It was another strong RGU quarter. We delivered our highest Q1 retail Internet net adds since 2,007, up 13.9% versus last year to 31,078. In particular, we saw very strong market share growth in Quebec. Moreover, where we have fiber, our bundle sales continue to grow and they exceed our internal budget targets. Speaker 200:07:21In Q1 alone, new customers subscribing to mobility and Internet service bundles increased 39% year over year. It was also another very good quarter for Bell IPTV, which added 14,174 net new subscribers. That's up 30% from last year. This strong performance reflects the pull through benefit of fiber Internet, our TV product leadership and our strategy of making content available where the consumer demands it as evidenced by our FIVE app streaming service, which delivered its highest number of Q1 activations since launch. And rounding out our wireline subscriber results, home phone net losses improved 6.3%, reflecting fewer customer deactivations as that customer base gets smaller over time. Speaker 200:08:09And also note that starting this quarter, we are no longer Lastly, turning to Bell Media. As I've already mentioned, total advertising revenue was up year over year on the strength of digital, marking our Q1 of growth since Q4 2022. And although Q1 was better than we anticipated, the ad market improvement is expected to be uneven. Digital revenues increased 33%, now comprise 41% of media revenues compared to 29% last year. And underpinning the strong result was strong growth in usage of our programmatic ad marketplace as well as continued expansion of our Crave direct to consumer streaming subscriber base. Speaker 200:08:57TSN and RDS maintained their number one rankings in Q1, thanks in part to this year's Super Bowl, which had record ad sales and viewership, underscoring the value of premium content to advertisers. CTV also remained Canada's top network in winter, while on the French language side, Bell Media led all competitors in the entertainment and pay specialty market, and Nuveau continued to grow market share with full day audiences increasing 4% over Q1 of last year. In summary, our performance this quarter reflects a focused company in the midst of transition with financial results for Q1 that were on plan. We remain laser focused on day to day execution to serve our customers, to grow subscribers profitably and to prudently manage costs as we said we would at the beginning of the year. And with that, I'm going to turn the call over to Curtis, who will provide more details on our financial results. Speaker 300:09:50Thank you, Marco, and good morning, everyone. I'll begin on Slide 7 with BEC's consolidated financial results. Adjusted EBITDA was up 1.1%, which drove an 80.1% improvement, Speaker 400:10:02back with Speaker 500:10:03a 2% Speaker 300:10:03reduction in operating costs. Total revenue was down 0.7%. If you adjust for the one time retro benefit of Bell Media last year and loss of revenue from The Source this year, revenue was flat. We've actioned a number of cost and efficiency initiatives, including a sizable workforce restructuring that remains on track to generate 8 year savings of $150,000,000 to $200,000,000 Of this total, only a small amount was realized in Q1. As these OpEx benefits ramp up progressively and are fully realized, we anticipate stronger EBITDA growth in the back half of twenty twenty four. Speaker 300:10:40Despite higher EBITDA, net earnings declined in Q1, reflecting a large severance chart related to the workforce restructuring as well as a non cash mark to market equity derivative loss due to the decrease in BC's share price this quarter. Consistent with our guidance assumptions for the year, adjusted EPS was down versus last year. This was the result of higher financing cost, increased depreciation and amortization expense due to a higher capital asset base and over $50,000,000 in gains from sale of land in Q1 of 2023 related to our real estate optimization strategy. In line with our plan to reduce capital investments by $500,000,000 in 2024, CapEx was down $84,000,000 this quarter. The year over year quarterly step down in spending will be more pronounced for the rest of the year as we advance spending in Q1 given favorable construction conditions this winter. Speaker 300:11:32Our Q1 free cash flow was flat compared to last year, reflecting higher EBITDA, lower CapEx and a related positive change in working capital attributable due to lower supplier payments. These factors were offset by the timing of cash tax installments and 7s paid to employees who departed the company in Q1. Turning to Bell CTS on Slide 8. Service revenue was fueled by some of the highest Q1 mobile phone and retail Internet net subscriber loadings in years, which drove both wireless and residential Internet revenue growth of 3%. We also saw continued business solutions strength supported by our acquisition of FX Innovation. Speaker 300:12:13When excluding the favorable impact of that acquisition, Business Solutions revenue still grew a strong 12% organically. Great result that speaks to our market momentum in the key growth areas of cloud based computing, managed automation and security solutions. However, overall revenue performance in the quarter was moderated by aggressive wireless rate plan pricing and higher residential service bundle discounts, reflecting a more intense competitive market environment compared to last year. Wireline product revenue was down notably this quarter, decreasing 35% as sales volumes normalized following an exceptional year in 2023 due to the global supply chain recovery. CTS EBITDA grew 1.7%, yielding a 45.5% margin. Speaker 300:12:59That's an increase of 70 points over last year and a direct result of our focus on cost management and disciplined customer growth. Over to Bell Media on Slide 9. Total advertising revenue was up 1.6%. This performance, which was better than our peers, can be attributed in large part to Bell Media's diversified asset mix, which comprises out of home and radio properties that returned to growth this quarter. Premium programming such as live sports content and strong execution of our digital first media strategy. Speaker 300:13:33Notwithstanding the advertising improvement, total media revenue was down 7.1% and EBITDA decreased 11.4%, due mainly to the onetime retroactive subscriber fee adjustment in Q1 of 2023. Excluding this onetime item, Q1 EBITDA was up 15% over last year. Notably, OpEx was down 6.2% in Q1 mainly on restructuring cost savings and lower TV programming costs. However, content costs are expected to increase in future quarters with the normalization of content deliveries from the major U. S. Speaker 300:14:05Studios now that the Hollywood strikes have been settled. Turning to Slide 10. Our balance sheet is healthy with $4,700,000,000 of available liquidity and pension plan solvency surpluses totaling close to $3,900,000,000 at the end of Q3. Our debt maturity schedule also remains well structured with an average turn to maturity of approximately 13.2 years and an after tax cost of debt that remains below current interest rates at around 3.2%. In February, we took advantage of strong market conditions to tap the U. Speaker 300:14:40S. Public debt markets, raising the Canadian equivalent of approximately $1,900,000,000 which effectively completed our refinancing requirements for 2024 maturities. Our leverage ratio remains manageable at 3.6x adjusted EBITDA. We updated our internal target leverage policy to 3 times adjusted EBITDA. We believe this new target objective is reflective of our operational size and strength, an optimized cost of capital and is aligned with the expectations of Staple. Speaker 300:15:09While currently in excess of this level, it is consistent with a strong balance sheet, ample financial flexibility and investment grade credit rates. To wrap up on Slide 11, we remain confident in our proven ability to deliver under any circumstances, backed by the best networks and products, our digital transformation journey, consistent operational execution and cost discipline. With Q1 consolidated financial results that met our internal plan, I'm reconfirming all of our financial guidance targets for 2024. I will now turn the call back over to Thanan to the operator to begin the Q and A portion. Speaker 100:15:47Thanks, Curtis. So before we start, I want to remind everyone that due to time constraints this morning because of our Annual General Meeting that's taking place right after Speaker 200:15:57this call. So please limit yourselves to one question Speaker 100:15:57and a brief follow-up so that we can get to as many in the queue as possible. With that, Matthew, we're ready Speaker 500:16:03to take our first question. Operator00:16:05Thank you. The first question is from Tim Casey from BMO Capital Markets. Please go ahead. Speaker 600:16:14Yes. Thanks. Good morning. Mirko, could you talk Speaker 500:16:16a little bit about margins as they flow through the quarter? Because it looked like you had some pretty good cost control. But in light of your comments that the benefits of the restructuring are not really in the numbers yet, how should we think about that kind of cadence through the rest of the year? Speaker 200:16:40Thanks. Thank you, Tim, for the question, and good morning. I'm going to pass it over to Curtis to answer it for you. Speaker 300:16:45Yes. Hi, Tim. And as we said, 2 things. So I do think the team did a pretty good job of driving margin expansion in Q1, as you mentioned in this competitive pricing environment, and you're correct. So the workforce restructuring is underway. Speaker 300:16:59It's not complete, but we haven't seen much of a benefit yet in Q1. So the estimate on our side is that as we continue to kind of finish that project, we'll continue to ramp up some cost savings over time. Speaker 200:17:15And I'd add that there's a bit of a separate issue, but related to managing the business carefully and with a particular focus on margins, we talked last on the last call about some of the transformation initiatives that are have been underway for a couple of years and that will not stop, that are intended to drive results right now, but keep improving as we go on. It's largely about digitizing and automating. And we were going to continue to accelerate that transformation, whether or not it's moving all core consumer products to a single ordering and building architecture, improving the customer experience through digital platforms, things like virtual repair and customer self install using generative AI as best we can to offer better offer and rig plan personalization, all these things, we're going to continue to do, Tim, to have a very, very sharp focus on margins. Speaker 700:18:13Thank you. Operator00:18:18Next question, please. Thank you. Next question is from Maher Yaghi from Scotiabank. Please go ahead. Speaker 800:18:27Great. Thank you for taking my question. Mirko, I wanted to ask you a general view on wireless in Canada. We've seen churn ramp up really significantly over the last couple of quarters. More and more customers are BYOD and are taking advantage of the very strong offers you guys are making in the marketplace. Speaker 800:18:54Longer term, what's your view if churn remains elevated like this? How that will impact your overall wireless margins and the cost to operate in that business? And more specifically, can you discuss what's causing that churn elevation? Is it specific to any provinces and how you're doing in Quebec in wireless? Thank you. Speaker 200:19:20Thank you for the question. It's a very actually really good question. And it's the churn issue is I mean I said this last quarter as well I believe that it's concerning for sure and because of that it remains an area of focus. But before I dive into kind of giving specific answers to the elements of your question, just take a step back, right, on how we are operating in this highly competitive wireless marketplace. We delivered our best postpaid result for Q1 in 6 years, in a lower price environment we're continuing to drive consumer wireless service revenue growth at 4%, better product margins. Speaker 200:20:03And what that tells you is that as we execute, we're not overspending to deliver the results that investors expect of us. So we're going after the right loadings. The majority of our wireless loadings are on the Bell brand. And at the same time, we've seen very strong flanker growth on Virgin Plus. So we are managing all the levers very well. Speaker 200:20:28And we're going after the bundled household, which is something I highlighted in my opening remarks. That's because with a bundled household, we get better churn result and better lifetime value. So, back to the specific elements of your question now, I think you've identified it right now in the near term and in the near past. You've seen a customer that is feeling the pinch from a struggling economy and is shopping for deals. You have kind of aggressive price activity by certain of our competitors in the marketplace. Speaker 200:21:07So that's encouraging consumers to switch from amongst those carriers. So those carriers are basically swapping customers and I'm not sure anyone is particularly winning. So that's why we're saying we're going to take a different approach, which is to focus on the premium loadings and on the household bundles. Over time, you asked me about in the long term, we're going to continue doing what we're doing. So it's the premium product, premium loading strategy. Speaker 200:21:33It's the household bundling. It's better personalization, continuing to drive a better customer experience, which has been a core focus of ours for the last 4 or 5 years. And I think it's working. You can see it again in the latest CCTS results. And the last thing I'll say, as we have by far the best Internet product in the marketplace. Speaker 200:22:00Customers who are choosing fiber churn at a lower rate. Customers who are on gig plus speeds are churning at a lower rate and customers who are buying gig plus speeds and mobility from us are churning at a lower rate. So that's how we're going to continue to manage this. Yes. So on the Quebec market, thank you for that. Speaker 200:22:28I didn't reference that in my opening statement as well in my opening remarks as well. So we're deploying everything that I said, we're certainly executing the same playbook in the province of Quebec and seeing the results. And fiber is on fiber in Quebec has been the star of the show for Q1. Our fiber Internet net adds were very, very strong in the province of Quebec. And there has been we've punched through now in terms of creating a general consumer awareness that fiber is better than cable and that comes through the promotional work that we've been doing both in terms of advertising and in terms of pricing. Speaker 200:23:14Our distribution has been quite strong. So when you have the better product, very strong distribution, a very focused strategy on winning the household and you're communicating that. And again, I'm going to go back to customer experience. Our NPS results in the province of Quebec have improved significantly. And then you're seeing that in our subscriber results. Speaker 200:23:36So again, Quebec on fiber Internet, the star of the show this quarter. Speaker 800:23:42Thank you. Operator00:23:45Thank you. Our next question is from David Barden from Bank of America. Please go ahead. Speaker 700:23:53Hey, guys. Thank you so much for taking the question. I guess, if I could just start the I noticed in the release, you guys have changed your assumption for ARPU growth for 2024 from decelerating growth to a decline. And yet in the Q1, you were able to hold ARPU flat year over year. We noticed that it does seem that pricing activity in the market has relented a little bit. Speaker 700:24:25So could you talk about kind of how you expect the pricing environment to maybe evolve over the course of the year that would get you to that kind of assumption of negative ARPU growth? And then if I could just do a quick follow-up, which is, it's a weird time in the world to be raising leverage targets, Merco. Could you talk about why now was the right time to stop trying to get to 2% to 2.5% and why 3% is now the goal line? Thanks. Speaker 200:24:55Okay. Thank you, David. On ARPU, I could just of the fact that we're in the lowest pricing environment basically in the history of wireless in Canada. And so, what we're that's kind of what you're getting from us in terms of the release with ARPU on the references to ARPU. And we've got a very dynamic pricing environment. Speaker 200:25:22It's in flux. It's still too early to make a call fully on the direction of ARPU. I think you have seen some stabilization on pricing in the past couple of weeks as you've mentioned. But we don't know how long that's going to last. So it's a bit related to the question that Maher asked me, which is we're going to continue to focus on the premium subscriber loadings and on the bundling in order to generate kind of good household revenue and improve the lifetime value of the bundled customer. Speaker 200:25:57That's how we're going to approach it. So I'd say a little bit of focus on service revenue given that we're operating in a pricing environment that we can't fully control. And on leverage, I'll turn it over to Curtis. Speaker 300:26:10Yes. Thanks, David, for the question. As you noted, we did update our leverage target to 3.0. And as you say, it's an increase, but frankly, we're at 3.6x. That, I would say, is a stale dated policy. Speaker 300:26:253x leverage, we think, is appropriate. It does reflect strong investment grade credit ratings. And the other thing I'll note is at the time we instituted that original policy, we had a significant pension deficit and we're now looking at a pension surplus that's north of $3,000,000,000 So we think it's appropriate for our size and strength. Speaker 700:26:49Okay. Helpful covered. Thank you, guys. Operator00:26:54Thank you. Our next question is from Aravinda Galappatthige from Canaccord Genuity. Please go ahead. Speaker 200:27:06Aravinda? Speaker 900:27:07You know that 3%. Speaker 200:27:08Aravinda, could you Aravinda, sorry to interrupt, but we didn't hear you. Yes, start again. Speaker 900:27:14Okay. Okay. I'll repeat it. So the main questions on Internet revenue growth. You've noted 3%, which seems a bit lower than I think the number that you've been citing in your presentations in the last couple of quarters. Speaker 900:27:29Maybe just talk to that element. I know that there were some price adjustments that happened in the beginning of the year. I'm not sure how exactly the timing of that plays out. Perhaps it sort of steps up again in Q2, but I wanted to get some thoughts on that. And the quick follow-up, Mirko, on your Business Solutions organic growth number, Can you are you able to give us a sense of how much of a base we're talking about so we can assess the significance of it? Speaker 200:27:56So on thank you for that. On the Internet revenue growth, it's my answer is going to be along the same lines as a couple of answers I've already given Aravinda. It's that internet revenue growth reflects the impact of residential service bundle discounts as we pursue a household bundling strategy. We're also focused and I've been very, very transparent over many quarters about this next point. We are focused where we are underpenetrated in our fiber market share, we're going to be focused on loading the network and make sure that we get the share that we deserve given the superiority of our product. Speaker 200:28:36And one of the geographies where we've traditionally been under penetrated has been in the province of Quebec and that is changing. So, you're seeing the impacts of that strategy, which I've been very clear about for some time. But the bundled discounts that are having a temporary impact on revenue do drive better subscriber lifetime value, which I've also mentioned, and it's improved retention long term. So it has a positive churn impact. So that's the story really on the Internet revenue growth. Speaker 200:29:08I'm very pleased. I'm pleased with the market share gains we're making in the one province. I'm pleased with the market share that we've been able to achieve over time in the other geographies. And I'm very happy with the success of the bundling strategy, which is something we've highlighted in the materials this morning. And the business solutions revenue, it's pretty significant. Speaker 200:29:37It would be over $500,000,000 Speaker 900:29:44annually. Thank you. That's helpful. Operator00:29:49Thank you. Our next question is from Stephanie Price from CIBC World Markets. Please go ahead. Speaker 1000:29:58I was hoping you could give us an update on the restructuring in terms of the timing of the cost synergies and how we should think about them rolling out through the year and upside you see as you continue to do the restructuring and look to that? Speaker 300:30:14At? Yes. Hi, Stephanie. Thanks for the question. So as mentioned in the prepared remarks, so we've executed a good portion of the workforce restructuring, but not all of it. Speaker 300:30:27We haven't captured much of anything in terms of benefits in Q1. So I'd say it's a little bit lumpy but grows over time. And given more than half has already taken place, I'd assume it's fair to assume that next quarter we'll start seeing kind of a proportionate upside in that kind of space. And then as the program terminates across the end of the year, it continues to ramp up, if that's helpful for you. Speaker 1000:30:59That is. Thank you. And then just on the partnership with Google Cloud that was announced to power their AI contact centers, just curious how we should think about opportunities around managed services for BCE? And maybe more broadly, how we should think about opportunities in the enterprise business at this point? Speaker 200:31:15Yes. So we're adopting a strategy in the enterprise marketplace where the innovative deployments that we're well, the innovative solutions that we're deploying internally to improve our business as part of our internal transformation where we intend to go to market and generate revenue with our customers. So as we undertake our own pretty significant digital transformation, the expertise we're developing as a result of that, we're then going to monetize with our large enterprise customer base. So, the Google Cloud Contact Center AI is one perfect example of that. We're deploying that solution and that infrastructure internally at Bell to improve the customer experience and we're also partnering with Google on a go to market basis. Speaker 200:32:09So over time, that's going to that's an example of how we're going to continue to organically grow our business solutions revenues. And we have other examples. And Service Bridge would be with ServiceNow is another very good example. The SentinelOne example from my opening remarks will be a third example. But that's now a significant part of the Bell Business Markets strategy. Speaker 1000:32:40Thank you very much. Operator00:32:44Thank you. Our next question is from Sebastien Au Petit from JPMorgan. Please go ahead. Speaker 400:32:56Just one question on business wire just for a second. I mean, Mirko, you talked about some of the different levers that are perhaps from a competitive perspective impacting maybe the consumer side. Any update perhaps you can give us on what you're seeing from a business perspective, whether it's some lines being perhaps maybe some competition or maybe some lines being dropped because of workforce rationalization from some of your peers there in Canada? And then separately on the leverage target, I mean, at 3.6 times today, any view in terms of the glide path down to that 3.0 over time? And then one last housekeeping question. Speaker 400:33:42Merck, I think you talked about 22% increase in bundled subs on the fiber and wireless where fiber is available. And I think if I'm not mistaken, Quebec, I think you said 39% increase. Maybe you can update us on where those numbers were perhaps maybe a year ago and as we kind of think about the success that you've seen in this converged bundle strategy over the last 12 months or so? Thank you. Speaker 200:34:05Okay. So, on the last question in terms of the bundled the percentage increases in bundled households by geography, I'll probably leave that to Thane for another time. Okay. Thank you. No problem. Speaker 200:34:20Thank you for the question Sebastiano. On business wireless growth, I think that was okay, so on wireless, in particular your question around business wireless, I'd say in the big picture was one of the softer areas due to slower subscriber growth on the revenue side. And that reflects lower demand. And you kind of identified them in your questions in this channel. There's our customers are undertaking workforce rationalization programs of their own. Speaker 200:34:57Also other cost rationalization initiatives which are affecting price and that's a reflection of the general economic uncertainty. There's also been a leveling off in roaming due to lower travel as you can imagine, as our customers look to control their own discretionary expenses. And data overage continues to be something we're managing well, but continues to be in decline, including in the business segment. And on leverage? Speaker 300:35:31Yes. And on leverage, right, so 3.0 target leverage, now ultimately, it's a matter of driving free cash flow growth, which we're focused on, right? You get there a handful of different ways, Sebastien. So it's revenue growth as we leverage and monetize our fiber asset and bundling a strategy, as Mark referred to. Its continued cost transformation, leveraging digital transformation. Speaker 300:35:58And ultimately, as CapEx comes down following our heavy fiber build period, we'll look to drive more positive free cash flow, delever and reduce our payout ratio. Speaker 200:36:13Yes. And on Sebastian, just on Page 5 of our deck, so the 39% reference, it's mobility and Internet sales growth, not nets but sales growth and that's overall not just in any one particular province. Our nets, it's not on Page 5, but the combined mobility and internet bundle nets have increased 100% year over year. So, it shows you the traction we're getting with that strategy. Speaker 400:36:46Thank you for that. Operator00:36:50Thank you. Our next question is from Drew McReynolds from RBC Capital Markets. Please go ahead. Speaker 1100:36:58Thanks for thanks very much. Good morning. Just 2 for me. Merkel, in your commentary, you alluded to the advertising kind of recovery, which is great to see just being uneven. Can you just unpack that a little bit for us in terms of where kind of pockets of strength and weaknesses are and how Q2 looks for you? Speaker 1100:37:19And then secondly, one of your competitors just commenting on still continued relative kind of robust wireless market expansion here in 2024. Obviously, we see that continuation in Q1. Just what are your expectations for the remainder of the year? And how is Bell doing to certainly improve its share of new to Canada population growth? Thank you. Speaker 200:37:43Thank you. Two good questions. So I'll start with the second one. We do continue to see strong market expansion and we're taking part in that quite successfully. And the way we're going to take advantage of that growth, whether it's new to category or new to Canada is through our very strong distribution. Speaker 200:38:09So, we're quite pleased with the results we're seeing from the Staples partnership we have, which has been in place for a year now and that continues to improve. The other Best Buy Express is going to start kicking in, in the latter part of this year and we see that as being a high potential distribution channel. And the other one that I mentioned, which is very recent with the Noname Mobile program, I think we're going to see some strong success there. And all of those, particularly the last one, I think plays very nicely in terms of our desire to get a bigger share or better share in the new to Canada category. And we've made strong progress in that segment. Speaker 200:39:05We're not where I want to be. Again, we've been very transparent about that. But when we put our focus on something, we tend to execute really well. So you're seeing the building blocks being put in place and you're going to see us gather a more appropriate share in that segment. And on the advertising market, on the media side, I think in terms of pockets of strength, really where we saw good growth was in radio in radio advertising revenue and in the out of home segment as well was up nicely. Speaker 200:39:41TV advertising revenue, not as strong as the growth in radio and out of home, but certainly an improvement over what we've seen recently. And so when you put all those together, TV advertising, radio advertising out of home, we saw growth for the first time in a while. So that's great. We're one of the only ones who've been able to pull that off. It's hard on your question about what I see for Q2 and going forward. Speaker 200:40:10It's hard to answer. I don't want to dodge your question. It's it's too choppy to call on the conventional side. There are some challenges remain on the digital side. It's good. Speaker 200:40:23So, we'll just keep managing it. And we've got to just continue to believe in the strategy that we put in place several years ago, which is the hard pivot to digital. So, having the very best content on all the platforms that customers actually want to use to view our content, and that's how we're going to drive growth in this business and we're seeing the early green shoots. So, I'm pretty optimistic. Speaker 1100:40:51Thank you very much. Operator00:40:55Thank you. Our next question is from Simon Flannery from Morgan Stanley. Please go ahead. Speaker 1200:41:02Good morning. I wonder if I could continue on the broadband theme. Could you give us a little bit more color on your fiber passings and where the pacing is going? Obviously, the CapEx Speaker 400:41:17is down, but I think you referenced a positive winter weather condition. Speaker 1200:41:17So where are we looking at for passings this year? And give us some sense, if you could, of the loading upside that you still have with the penetration rates you're seeing in your mature markets and how much room you have in some of these other markets to get there? And then fixed wireless is something that we've seen a lot in the U. S. And Rogers has been talking about recently. Speaker 1200:41:37What are you seeing in the market in terms of competition from fixed wireless? And are you thinking more about expanding that beyond some more rural areas into parts of the country where perhaps you're not the wireline operator? Thanks. Speaker 200:41:50Thank you for that, Simon. So on fixed wireless first, we're not seeing any competitive impacts to our core Internet business from fixed wireless competition. As I've said in the past and I firmly believe, I don't think the fixed wireless product is going to be a competitive substitute in urban markets where there is fiber, which is by far the superior technology and Tier 1 premium cable. I don't think it's going to be a product that hunts. We don't intend to increase the footprint of our fixed wireless product. Speaker 200:42:32We were the 1st to launch fixed wireless Internet at scale. And it works well, as I've said before, in rural areas where there is no broadband option or low speed broadband and that's where we're going to continue to focus with our product. And on fiber passings, the first question, we on our February call, we moved away from giving projections on an annual basis and I'll stick with our plan now is to pass 8,300,000 locations by the end of 2025. That was once a target of 9,000,000 locations by the end of 2025. We've taken that down as a result of recent regulatory decisions and that's and as a result, we've also taken CapEx down from $5,000,000,000 over 20.24 and 2025. Speaker 200:43:34So if you take CapEx down to that degree, you're going to take down your fiber passings targets. So 8.3 remain we remain on track for that 8.3 percent and we'll get there over the rest of this year in 2025. And we still have a strong fiber penetration growth that we expect across our entire footprint. Speaker 500:43:52We're not where we want to be on market Speaker 200:43:52share yet. And that's from Speaker 400:44:00Thank you. Operator00:44:04Thank you. Our next question is from Jerome Dubre from Desjardins Securities. Please go ahead. Speaker 400:44:12Hi. Thanks for taking my questions. 2 for me. First one, I think we all know the answer, but on the I think it would be beneficial to have it out there. Any chance that the dividend in 2024 is not what has been communicated for the rest of the year? Speaker 400:44:26And then the second question, are there assets that you think you might like and that you might acquire that could help you maybe put you in a position to generate maybe accelerated sustainable top line growth? Thank you. Speaker 200:44:40So on further assets, I'm going to not comment just because any deliberations we have internally on those kinds of things are strategically and competitively sensitive. But I do appreciate the question. It's something that as we deliberate strategically, you always think about things like that. So I understand and appreciate the question, but just don't think we should answer it. And the dividend is as for 2020 for 2020, the dividend is as stated as was stated in February. Speaker 200:45:13That's the dividend. Speaker 700:45:15Thank you. Speaker 100:45:17Good. Seeing as though we are timing out, we need to transit to our AGM location. We will call it a day on the conference call. So thank you very much for your participation. As usual, the IR team will be available throughout the day for follow-up questions and clarifications on that. Speaker 100:45:33Have a Speaker 1100:45:34great day. Speaker 200:45:34Thank you, everyone.Read morePowered by Conference Call Audio Live Call not available Earnings Conference CallBCE Q1 202400:00 / 00:00Speed:1x1.25x1.5x2x Earnings DocumentsSlide DeckInterim report BCE Earnings HeadlinesAnalysts Conflicted on These Communication Services Names: BCE (BCE) and Telstra Corporation Limited (OtherTTRAF)April 15, 2025 | markets.businessinsider.comAncient auditorium discovered in the gymnasium of AgrigentoApril 15, 2025 | msn.comNew “Trump” currency proposed in DCAccording to one of the most connected men in Washington… A surprising new bill was just introduced in Washington. Its purpose: to put Donald Trump’s face on the $100 note. All to celebrate a new “golden age” for America. 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The Bell Communication and Technology Services segment provides wireless products and services including mobile data and voice plans and devices; wireline products and services comprising data, including internet access, internet protocol television, cloud-based services, and business solutions, as well as voice, and other communication services and products; and satellite TV and connectivity services for residential, small and medium-sized business, government, and large enterprise customers. This segment also buys and sells local telephone, long distance, and data and other services from or to resellers and other carriers; and operates consumer electronics retail stores. The Bell Media segment provides conventional TV, specialty TV, pay TV, streaming services, digital media services, radio broadcasting services, and out-of-home advertising services. 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There are 13 speakers on the call. Operator00:00:00Good morning, ladies and gentlemen. Welcome to the BCE Q1 2024 Results Conference Call. Would now like to turn the meeting over to Mr. Thane Fotopoulos. Please go ahead, Mr. Operator00:00:09Fotopoulos. Speaker 100:00:11Thank you, Matthew, and good morning, everyone, and thank you for joining our call. I'm here as usual with Mirko Vivek, President and CEO of VCE and our CFO, Curtis Millen. You can find all of our Q1 disclosure documents on the Investor Relations page of the bce. Ca website, which we posted earlier this morning. Before we begin, I want to draw your attention to our Safe Harbor statement on Slide 2, reminding you that today's slide presentation and remarks made during the call will include forward looking information and therefore are subject to risks and uncertainties. Speaker 100:00:42Results could differ materially. We disclaim any obligation to update forward looking statements except as required by law. Please refer to VCE's publicly filed documents for more Speaker 200:00:52details on our assumptions and risks. Speaker 100:00:53With that, I turn the call over to Mirko. Speaker 200:00:56Thank you, Thane, and good morning, everyone. So backed by the Bell team's consistent execution, leading networks and products and cost discipline, we effectively navigated a dynamic competitive environment and a sluggish economy to achieve operational results in line with our internal plan for the quarter. And as expected and as we profiled in our quarterly budget the start of the year, revenue was down slightly year over year. This was the result of a favorable one time revenue adjustment at Bell Media in Q1 of 2023 that did not repeat this year and some marginal revenue loss at The Source as certain stores began their transition to Best Buy Express, which we've discussed in the past. Normalizing for these two items, revenue was basically flat this quarter. Speaker 200:01:39Notably, adjusted EBITDA and margin for Q1 were higher than than economic pressures and effectively balancing growth with profitability in a highly competitive marketplace. So in terms of operating results, fiber continues to be on a roll. We're gaining share in all our markets because we have a superior product with a symmetrical speed advantage over cable and that drove our best Q1 retail Internet net additions in 17 years, and it contributed to a 22% year over year increase in households subscribing to mobility and Internet service bundles where we have fiber. On wireless, we did a great job striking the right between volume growth and economics in what was a very competitive Q1. This is evidenced by strong growth in total gross mobile phone activations, which increased 25 percent over last year, together with healthy consumer service revenue growth of 4%, reflecting our focus on premium brand customer loadings and careful price plan management. Speaker 200:02:54Of note, our industry is delivering the highest quality services at decreasing prices despite persistent inflation. The latest stats can data shows that the price of all goods and services in aggregate across the Canadian economy has increased 2.9% over the past year, while the cost of cellular and Internet access services have declined 26.2% 15.5%, respectively. And this downward trend was also corroborated by this week's federal government annual price study. And we're continuing to bring more affordable wireless options to Canadians. Bell recently entered into a retail partnership with Loblaw to launch no name mobile in no frills grocery stores across the country, which is being powered by PC mobile and will run on Bell's network. Speaker 200:03:42In Business Enterprise, we're continuing to invest in new IT products and services to significantly advance our capabilities in the growth vectors I've been talking about recently, namely cloudification, security and managed automation. And the growth strategy has accelerated with our acquisition of FX Innovation last year and partnerships with ServiceNow, Google, Microsoft, AWS and Palo Alto Networks. You can see it in our results. In fact, when excluding the favorable acquisition impact of FX Innovation, our Business Solutions Services revenue grew 12% organically this quarter. Building on this, we recently announced new partnerships with Microsoft to bring Bell's voice network to Microsoft Teams and with SentinelOne, a global leader in AI powered security to provide advanced data protection services for Canadian businesses. Speaker 200:04:32And just a couple of weeks ago, we announced the launch of Google Cloud Contact Center AI, which is a cutting edge suite of AI solutions for contact center transformations that enables intelligent customer and agent experience leveraging generative AI infused technology. These are just the latest building blocks in strengthening Bell's position as a tech services leader for enterprise customers in Canada. I'll turn now to media. We have weathered near term pressures relatively better than peers, as you can see, by positive year over year advertising revenue growth for Bell Media this quarter. And underpinning this result are Bell Media's leading assets and our focus on live sports content. Speaker 200:05:13And more importantly, we're the only Canadian media company that's pivoting to digital at scale, which is reflected in the impressive 72% increase in digital ad revenue in Q1. This strong performance was fueled by Bell Media's programmatic advertising marketplace, where growing customer usage of our expanded Sam TV sales tool led to a doubling of revenue this quarter as well as by ad supported subscription tiers on Crave and our addressable TV functionality. And investments to sustain the strategic shift to digital are continuing with an expanded distribution footprint for Crave on Amazon Prime Video where initial sales have been very strong and the recent launch of 10 fast channels spanning news, sports and entertainment. I'm now going to turn to Slide 5 of our presentation. We added 45,247 new net postpaid mobile subscribers, that's up 4.5% from last year, and that represents our best Q1 performance in 6 years. Speaker 200:06:16It's a strong result considering the competitive environment where we balanced market share with economics, demonstrating our network quality and distribution and brand strength rather than promotional discounting to drive the subscriber acquisition. And this disciplined approach can be seen in our ARPU result as well, which remains stable year over year. It's a good outcome, especially in light of the more aggressive pricing we saw in the market during the quarter. Further expansion of our 5 gs customer base is also helping us to support ARPU. At the end of Q1, 56% of all postpaid customers were on 5 gs capable devices and that's up from 44% last year. Speaker 200:06:56Now over to wireline. It was another strong RGU quarter. We delivered our highest Q1 retail Internet net adds since 2,007, up 13.9% versus last year to 31,078. In particular, we saw very strong market share growth in Quebec. Moreover, where we have fiber, our bundle sales continue to grow and they exceed our internal budget targets. Speaker 200:07:21In Q1 alone, new customers subscribing to mobility and Internet service bundles increased 39% year over year. It was also another very good quarter for Bell IPTV, which added 14,174 net new subscribers. That's up 30% from last year. This strong performance reflects the pull through benefit of fiber Internet, our TV product leadership and our strategy of making content available where the consumer demands it as evidenced by our FIVE app streaming service, which delivered its highest number of Q1 activations since launch. And rounding out our wireline subscriber results, home phone net losses improved 6.3%, reflecting fewer customer deactivations as that customer base gets smaller over time. Speaker 200:08:09And also note that starting this quarter, we are no longer Lastly, turning to Bell Media. As I've already mentioned, total advertising revenue was up year over year on the strength of digital, marking our Q1 of growth since Q4 2022. And although Q1 was better than we anticipated, the ad market improvement is expected to be uneven. Digital revenues increased 33%, now comprise 41% of media revenues compared to 29% last year. And underpinning the strong result was strong growth in usage of our programmatic ad marketplace as well as continued expansion of our Crave direct to consumer streaming subscriber base. Speaker 200:08:57TSN and RDS maintained their number one rankings in Q1, thanks in part to this year's Super Bowl, which had record ad sales and viewership, underscoring the value of premium content to advertisers. CTV also remained Canada's top network in winter, while on the French language side, Bell Media led all competitors in the entertainment and pay specialty market, and Nuveau continued to grow market share with full day audiences increasing 4% over Q1 of last year. In summary, our performance this quarter reflects a focused company in the midst of transition with financial results for Q1 that were on plan. We remain laser focused on day to day execution to serve our customers, to grow subscribers profitably and to prudently manage costs as we said we would at the beginning of the year. And with that, I'm going to turn the call over to Curtis, who will provide more details on our financial results. Speaker 300:09:50Thank you, Marco, and good morning, everyone. I'll begin on Slide 7 with BEC's consolidated financial results. Adjusted EBITDA was up 1.1%, which drove an 80.1% improvement, Speaker 400:10:02back with Speaker 500:10:03a 2% Speaker 300:10:03reduction in operating costs. Total revenue was down 0.7%. If you adjust for the one time retro benefit of Bell Media last year and loss of revenue from The Source this year, revenue was flat. We've actioned a number of cost and efficiency initiatives, including a sizable workforce restructuring that remains on track to generate 8 year savings of $150,000,000 to $200,000,000 Of this total, only a small amount was realized in Q1. As these OpEx benefits ramp up progressively and are fully realized, we anticipate stronger EBITDA growth in the back half of twenty twenty four. Speaker 300:10:40Despite higher EBITDA, net earnings declined in Q1, reflecting a large severance chart related to the workforce restructuring as well as a non cash mark to market equity derivative loss due to the decrease in BC's share price this quarter. Consistent with our guidance assumptions for the year, adjusted EPS was down versus last year. This was the result of higher financing cost, increased depreciation and amortization expense due to a higher capital asset base and over $50,000,000 in gains from sale of land in Q1 of 2023 related to our real estate optimization strategy. In line with our plan to reduce capital investments by $500,000,000 in 2024, CapEx was down $84,000,000 this quarter. The year over year quarterly step down in spending will be more pronounced for the rest of the year as we advance spending in Q1 given favorable construction conditions this winter. Speaker 300:11:32Our Q1 free cash flow was flat compared to last year, reflecting higher EBITDA, lower CapEx and a related positive change in working capital attributable due to lower supplier payments. These factors were offset by the timing of cash tax installments and 7s paid to employees who departed the company in Q1. Turning to Bell CTS on Slide 8. Service revenue was fueled by some of the highest Q1 mobile phone and retail Internet net subscriber loadings in years, which drove both wireless and residential Internet revenue growth of 3%. We also saw continued business solutions strength supported by our acquisition of FX Innovation. Speaker 300:12:13When excluding the favorable impact of that acquisition, Business Solutions revenue still grew a strong 12% organically. Great result that speaks to our market momentum in the key growth areas of cloud based computing, managed automation and security solutions. However, overall revenue performance in the quarter was moderated by aggressive wireless rate plan pricing and higher residential service bundle discounts, reflecting a more intense competitive market environment compared to last year. Wireline product revenue was down notably this quarter, decreasing 35% as sales volumes normalized following an exceptional year in 2023 due to the global supply chain recovery. CTS EBITDA grew 1.7%, yielding a 45.5% margin. Speaker 300:12:59That's an increase of 70 points over last year and a direct result of our focus on cost management and disciplined customer growth. Over to Bell Media on Slide 9. Total advertising revenue was up 1.6%. This performance, which was better than our peers, can be attributed in large part to Bell Media's diversified asset mix, which comprises out of home and radio properties that returned to growth this quarter. Premium programming such as live sports content and strong execution of our digital first media strategy. Speaker 300:13:33Notwithstanding the advertising improvement, total media revenue was down 7.1% and EBITDA decreased 11.4%, due mainly to the onetime retroactive subscriber fee adjustment in Q1 of 2023. Excluding this onetime item, Q1 EBITDA was up 15% over last year. Notably, OpEx was down 6.2% in Q1 mainly on restructuring cost savings and lower TV programming costs. However, content costs are expected to increase in future quarters with the normalization of content deliveries from the major U. S. Speaker 300:14:05Studios now that the Hollywood strikes have been settled. Turning to Slide 10. Our balance sheet is healthy with $4,700,000,000 of available liquidity and pension plan solvency surpluses totaling close to $3,900,000,000 at the end of Q3. Our debt maturity schedule also remains well structured with an average turn to maturity of approximately 13.2 years and an after tax cost of debt that remains below current interest rates at around 3.2%. In February, we took advantage of strong market conditions to tap the U. Speaker 300:14:40S. Public debt markets, raising the Canadian equivalent of approximately $1,900,000,000 which effectively completed our refinancing requirements for 2024 maturities. Our leverage ratio remains manageable at 3.6x adjusted EBITDA. We updated our internal target leverage policy to 3 times adjusted EBITDA. We believe this new target objective is reflective of our operational size and strength, an optimized cost of capital and is aligned with the expectations of Staple. Speaker 300:15:09While currently in excess of this level, it is consistent with a strong balance sheet, ample financial flexibility and investment grade credit rates. To wrap up on Slide 11, we remain confident in our proven ability to deliver under any circumstances, backed by the best networks and products, our digital transformation journey, consistent operational execution and cost discipline. With Q1 consolidated financial results that met our internal plan, I'm reconfirming all of our financial guidance targets for 2024. I will now turn the call back over to Thanan to the operator to begin the Q and A portion. Speaker 100:15:47Thanks, Curtis. So before we start, I want to remind everyone that due to time constraints this morning because of our Annual General Meeting that's taking place right after Speaker 200:15:57this call. So please limit yourselves to one question Speaker 100:15:57and a brief follow-up so that we can get to as many in the queue as possible. With that, Matthew, we're ready Speaker 500:16:03to take our first question. Operator00:16:05Thank you. The first question is from Tim Casey from BMO Capital Markets. Please go ahead. Speaker 600:16:14Yes. Thanks. Good morning. Mirko, could you talk Speaker 500:16:16a little bit about margins as they flow through the quarter? Because it looked like you had some pretty good cost control. But in light of your comments that the benefits of the restructuring are not really in the numbers yet, how should we think about that kind of cadence through the rest of the year? Speaker 200:16:40Thanks. Thank you, Tim, for the question, and good morning. I'm going to pass it over to Curtis to answer it for you. Speaker 300:16:45Yes. Hi, Tim. And as we said, 2 things. So I do think the team did a pretty good job of driving margin expansion in Q1, as you mentioned in this competitive pricing environment, and you're correct. So the workforce restructuring is underway. Speaker 300:16:59It's not complete, but we haven't seen much of a benefit yet in Q1. So the estimate on our side is that as we continue to kind of finish that project, we'll continue to ramp up some cost savings over time. Speaker 200:17:15And I'd add that there's a bit of a separate issue, but related to managing the business carefully and with a particular focus on margins, we talked last on the last call about some of the transformation initiatives that are have been underway for a couple of years and that will not stop, that are intended to drive results right now, but keep improving as we go on. It's largely about digitizing and automating. And we were going to continue to accelerate that transformation, whether or not it's moving all core consumer products to a single ordering and building architecture, improving the customer experience through digital platforms, things like virtual repair and customer self install using generative AI as best we can to offer better offer and rig plan personalization, all these things, we're going to continue to do, Tim, to have a very, very sharp focus on margins. Speaker 700:18:13Thank you. Operator00:18:18Next question, please. Thank you. Next question is from Maher Yaghi from Scotiabank. Please go ahead. Speaker 800:18:27Great. Thank you for taking my question. Mirko, I wanted to ask you a general view on wireless in Canada. We've seen churn ramp up really significantly over the last couple of quarters. More and more customers are BYOD and are taking advantage of the very strong offers you guys are making in the marketplace. Speaker 800:18:54Longer term, what's your view if churn remains elevated like this? How that will impact your overall wireless margins and the cost to operate in that business? And more specifically, can you discuss what's causing that churn elevation? Is it specific to any provinces and how you're doing in Quebec in wireless? Thank you. Speaker 200:19:20Thank you for the question. It's a very actually really good question. And it's the churn issue is I mean I said this last quarter as well I believe that it's concerning for sure and because of that it remains an area of focus. But before I dive into kind of giving specific answers to the elements of your question, just take a step back, right, on how we are operating in this highly competitive wireless marketplace. We delivered our best postpaid result for Q1 in 6 years, in a lower price environment we're continuing to drive consumer wireless service revenue growth at 4%, better product margins. Speaker 200:20:03And what that tells you is that as we execute, we're not overspending to deliver the results that investors expect of us. So we're going after the right loadings. The majority of our wireless loadings are on the Bell brand. And at the same time, we've seen very strong flanker growth on Virgin Plus. So we are managing all the levers very well. Speaker 200:20:28And we're going after the bundled household, which is something I highlighted in my opening remarks. That's because with a bundled household, we get better churn result and better lifetime value. So, back to the specific elements of your question now, I think you've identified it right now in the near term and in the near past. You've seen a customer that is feeling the pinch from a struggling economy and is shopping for deals. You have kind of aggressive price activity by certain of our competitors in the marketplace. Speaker 200:21:07So that's encouraging consumers to switch from amongst those carriers. So those carriers are basically swapping customers and I'm not sure anyone is particularly winning. So that's why we're saying we're going to take a different approach, which is to focus on the premium loadings and on the household bundles. Over time, you asked me about in the long term, we're going to continue doing what we're doing. So it's the premium product, premium loading strategy. Speaker 200:21:33It's the household bundling. It's better personalization, continuing to drive a better customer experience, which has been a core focus of ours for the last 4 or 5 years. And I think it's working. You can see it again in the latest CCTS results. And the last thing I'll say, as we have by far the best Internet product in the marketplace. Speaker 200:22:00Customers who are choosing fiber churn at a lower rate. Customers who are on gig plus speeds are churning at a lower rate and customers who are buying gig plus speeds and mobility from us are churning at a lower rate. So that's how we're going to continue to manage this. Yes. So on the Quebec market, thank you for that. Speaker 200:22:28I didn't reference that in my opening statement as well in my opening remarks as well. So we're deploying everything that I said, we're certainly executing the same playbook in the province of Quebec and seeing the results. And fiber is on fiber in Quebec has been the star of the show for Q1. Our fiber Internet net adds were very, very strong in the province of Quebec. And there has been we've punched through now in terms of creating a general consumer awareness that fiber is better than cable and that comes through the promotional work that we've been doing both in terms of advertising and in terms of pricing. Speaker 200:23:14Our distribution has been quite strong. So when you have the better product, very strong distribution, a very focused strategy on winning the household and you're communicating that. And again, I'm going to go back to customer experience. Our NPS results in the province of Quebec have improved significantly. And then you're seeing that in our subscriber results. Speaker 200:23:36So again, Quebec on fiber Internet, the star of the show this quarter. Speaker 800:23:42Thank you. Operator00:23:45Thank you. Our next question is from David Barden from Bank of America. Please go ahead. Speaker 700:23:53Hey, guys. Thank you so much for taking the question. I guess, if I could just start the I noticed in the release, you guys have changed your assumption for ARPU growth for 2024 from decelerating growth to a decline. And yet in the Q1, you were able to hold ARPU flat year over year. We noticed that it does seem that pricing activity in the market has relented a little bit. Speaker 700:24:25So could you talk about kind of how you expect the pricing environment to maybe evolve over the course of the year that would get you to that kind of assumption of negative ARPU growth? And then if I could just do a quick follow-up, which is, it's a weird time in the world to be raising leverage targets, Merco. Could you talk about why now was the right time to stop trying to get to 2% to 2.5% and why 3% is now the goal line? Thanks. Speaker 200:24:55Okay. Thank you, David. On ARPU, I could just of the fact that we're in the lowest pricing environment basically in the history of wireless in Canada. And so, what we're that's kind of what you're getting from us in terms of the release with ARPU on the references to ARPU. And we've got a very dynamic pricing environment. Speaker 200:25:22It's in flux. It's still too early to make a call fully on the direction of ARPU. I think you have seen some stabilization on pricing in the past couple of weeks as you've mentioned. But we don't know how long that's going to last. So it's a bit related to the question that Maher asked me, which is we're going to continue to focus on the premium subscriber loadings and on the bundling in order to generate kind of good household revenue and improve the lifetime value of the bundled customer. Speaker 200:25:57That's how we're going to approach it. So I'd say a little bit of focus on service revenue given that we're operating in a pricing environment that we can't fully control. And on leverage, I'll turn it over to Curtis. Speaker 300:26:10Yes. Thanks, David, for the question. As you noted, we did update our leverage target to 3.0. And as you say, it's an increase, but frankly, we're at 3.6x. That, I would say, is a stale dated policy. Speaker 300:26:253x leverage, we think, is appropriate. It does reflect strong investment grade credit ratings. And the other thing I'll note is at the time we instituted that original policy, we had a significant pension deficit and we're now looking at a pension surplus that's north of $3,000,000,000 So we think it's appropriate for our size and strength. Speaker 700:26:49Okay. Helpful covered. Thank you, guys. Operator00:26:54Thank you. Our next question is from Aravinda Galappatthige from Canaccord Genuity. Please go ahead. Speaker 200:27:06Aravinda? Speaker 900:27:07You know that 3%. Speaker 200:27:08Aravinda, could you Aravinda, sorry to interrupt, but we didn't hear you. Yes, start again. Speaker 900:27:14Okay. Okay. I'll repeat it. So the main questions on Internet revenue growth. You've noted 3%, which seems a bit lower than I think the number that you've been citing in your presentations in the last couple of quarters. Speaker 900:27:29Maybe just talk to that element. I know that there were some price adjustments that happened in the beginning of the year. I'm not sure how exactly the timing of that plays out. Perhaps it sort of steps up again in Q2, but I wanted to get some thoughts on that. And the quick follow-up, Mirko, on your Business Solutions organic growth number, Can you are you able to give us a sense of how much of a base we're talking about so we can assess the significance of it? Speaker 200:27:56So on thank you for that. On the Internet revenue growth, it's my answer is going to be along the same lines as a couple of answers I've already given Aravinda. It's that internet revenue growth reflects the impact of residential service bundle discounts as we pursue a household bundling strategy. We're also focused and I've been very, very transparent over many quarters about this next point. We are focused where we are underpenetrated in our fiber market share, we're going to be focused on loading the network and make sure that we get the share that we deserve given the superiority of our product. Speaker 200:28:36And one of the geographies where we've traditionally been under penetrated has been in the province of Quebec and that is changing. So, you're seeing the impacts of that strategy, which I've been very clear about for some time. But the bundled discounts that are having a temporary impact on revenue do drive better subscriber lifetime value, which I've also mentioned, and it's improved retention long term. So it has a positive churn impact. So that's the story really on the Internet revenue growth. Speaker 200:29:08I'm very pleased. I'm pleased with the market share gains we're making in the one province. I'm pleased with the market share that we've been able to achieve over time in the other geographies. And I'm very happy with the success of the bundling strategy, which is something we've highlighted in the materials this morning. And the business solutions revenue, it's pretty significant. Speaker 200:29:37It would be over $500,000,000 Speaker 900:29:44annually. Thank you. That's helpful. Operator00:29:49Thank you. Our next question is from Stephanie Price from CIBC World Markets. Please go ahead. Speaker 1000:29:58I was hoping you could give us an update on the restructuring in terms of the timing of the cost synergies and how we should think about them rolling out through the year and upside you see as you continue to do the restructuring and look to that? Speaker 300:30:14At? Yes. Hi, Stephanie. Thanks for the question. So as mentioned in the prepared remarks, so we've executed a good portion of the workforce restructuring, but not all of it. Speaker 300:30:27We haven't captured much of anything in terms of benefits in Q1. So I'd say it's a little bit lumpy but grows over time. And given more than half has already taken place, I'd assume it's fair to assume that next quarter we'll start seeing kind of a proportionate upside in that kind of space. And then as the program terminates across the end of the year, it continues to ramp up, if that's helpful for you. Speaker 1000:30:59That is. Thank you. And then just on the partnership with Google Cloud that was announced to power their AI contact centers, just curious how we should think about opportunities around managed services for BCE? And maybe more broadly, how we should think about opportunities in the enterprise business at this point? Speaker 200:31:15Yes. So we're adopting a strategy in the enterprise marketplace where the innovative deployments that we're well, the innovative solutions that we're deploying internally to improve our business as part of our internal transformation where we intend to go to market and generate revenue with our customers. So as we undertake our own pretty significant digital transformation, the expertise we're developing as a result of that, we're then going to monetize with our large enterprise customer base. So, the Google Cloud Contact Center AI is one perfect example of that. We're deploying that solution and that infrastructure internally at Bell to improve the customer experience and we're also partnering with Google on a go to market basis. Speaker 200:32:09So over time, that's going to that's an example of how we're going to continue to organically grow our business solutions revenues. And we have other examples. And Service Bridge would be with ServiceNow is another very good example. The SentinelOne example from my opening remarks will be a third example. But that's now a significant part of the Bell Business Markets strategy. Speaker 1000:32:40Thank you very much. Operator00:32:44Thank you. Our next question is from Sebastien Au Petit from JPMorgan. Please go ahead. Speaker 400:32:56Just one question on business wire just for a second. I mean, Mirko, you talked about some of the different levers that are perhaps from a competitive perspective impacting maybe the consumer side. Any update perhaps you can give us on what you're seeing from a business perspective, whether it's some lines being perhaps maybe some competition or maybe some lines being dropped because of workforce rationalization from some of your peers there in Canada? And then separately on the leverage target, I mean, at 3.6 times today, any view in terms of the glide path down to that 3.0 over time? And then one last housekeeping question. Speaker 400:33:42Merck, I think you talked about 22% increase in bundled subs on the fiber and wireless where fiber is available. And I think if I'm not mistaken, Quebec, I think you said 39% increase. Maybe you can update us on where those numbers were perhaps maybe a year ago and as we kind of think about the success that you've seen in this converged bundle strategy over the last 12 months or so? Thank you. Speaker 200:34:05Okay. So, on the last question in terms of the bundled the percentage increases in bundled households by geography, I'll probably leave that to Thane for another time. Okay. Thank you. No problem. Speaker 200:34:20Thank you for the question Sebastiano. On business wireless growth, I think that was okay, so on wireless, in particular your question around business wireless, I'd say in the big picture was one of the softer areas due to slower subscriber growth on the revenue side. And that reflects lower demand. And you kind of identified them in your questions in this channel. There's our customers are undertaking workforce rationalization programs of their own. Speaker 200:34:57Also other cost rationalization initiatives which are affecting price and that's a reflection of the general economic uncertainty. There's also been a leveling off in roaming due to lower travel as you can imagine, as our customers look to control their own discretionary expenses. And data overage continues to be something we're managing well, but continues to be in decline, including in the business segment. And on leverage? Speaker 300:35:31Yes. And on leverage, right, so 3.0 target leverage, now ultimately, it's a matter of driving free cash flow growth, which we're focused on, right? You get there a handful of different ways, Sebastien. So it's revenue growth as we leverage and monetize our fiber asset and bundling a strategy, as Mark referred to. Its continued cost transformation, leveraging digital transformation. Speaker 300:35:58And ultimately, as CapEx comes down following our heavy fiber build period, we'll look to drive more positive free cash flow, delever and reduce our payout ratio. Speaker 200:36:13Yes. And on Sebastian, just on Page 5 of our deck, so the 39% reference, it's mobility and Internet sales growth, not nets but sales growth and that's overall not just in any one particular province. Our nets, it's not on Page 5, but the combined mobility and internet bundle nets have increased 100% year over year. So, it shows you the traction we're getting with that strategy. Speaker 400:36:46Thank you for that. Operator00:36:50Thank you. Our next question is from Drew McReynolds from RBC Capital Markets. Please go ahead. Speaker 1100:36:58Thanks for thanks very much. Good morning. Just 2 for me. Merkel, in your commentary, you alluded to the advertising kind of recovery, which is great to see just being uneven. Can you just unpack that a little bit for us in terms of where kind of pockets of strength and weaknesses are and how Q2 looks for you? Speaker 1100:37:19And then secondly, one of your competitors just commenting on still continued relative kind of robust wireless market expansion here in 2024. Obviously, we see that continuation in Q1. Just what are your expectations for the remainder of the year? And how is Bell doing to certainly improve its share of new to Canada population growth? Thank you. Speaker 200:37:43Thank you. Two good questions. So I'll start with the second one. We do continue to see strong market expansion and we're taking part in that quite successfully. And the way we're going to take advantage of that growth, whether it's new to category or new to Canada is through our very strong distribution. Speaker 200:38:09So, we're quite pleased with the results we're seeing from the Staples partnership we have, which has been in place for a year now and that continues to improve. The other Best Buy Express is going to start kicking in, in the latter part of this year and we see that as being a high potential distribution channel. And the other one that I mentioned, which is very recent with the Noname Mobile program, I think we're going to see some strong success there. And all of those, particularly the last one, I think plays very nicely in terms of our desire to get a bigger share or better share in the new to Canada category. And we've made strong progress in that segment. Speaker 200:39:05We're not where I want to be. Again, we've been very transparent about that. But when we put our focus on something, we tend to execute really well. So you're seeing the building blocks being put in place and you're going to see us gather a more appropriate share in that segment. And on the advertising market, on the media side, I think in terms of pockets of strength, really where we saw good growth was in radio in radio advertising revenue and in the out of home segment as well was up nicely. Speaker 200:39:41TV advertising revenue, not as strong as the growth in radio and out of home, but certainly an improvement over what we've seen recently. And so when you put all those together, TV advertising, radio advertising out of home, we saw growth for the first time in a while. So that's great. We're one of the only ones who've been able to pull that off. It's hard on your question about what I see for Q2 and going forward. Speaker 200:40:10It's hard to answer. I don't want to dodge your question. It's it's too choppy to call on the conventional side. There are some challenges remain on the digital side. It's good. Speaker 200:40:23So, we'll just keep managing it. And we've got to just continue to believe in the strategy that we put in place several years ago, which is the hard pivot to digital. So, having the very best content on all the platforms that customers actually want to use to view our content, and that's how we're going to drive growth in this business and we're seeing the early green shoots. So, I'm pretty optimistic. Speaker 1100:40:51Thank you very much. Operator00:40:55Thank you. Our next question is from Simon Flannery from Morgan Stanley. Please go ahead. Speaker 1200:41:02Good morning. I wonder if I could continue on the broadband theme. Could you give us a little bit more color on your fiber passings and where the pacing is going? Obviously, the CapEx Speaker 400:41:17is down, but I think you referenced a positive winter weather condition. Speaker 1200:41:17So where are we looking at for passings this year? And give us some sense, if you could, of the loading upside that you still have with the penetration rates you're seeing in your mature markets and how much room you have in some of these other markets to get there? And then fixed wireless is something that we've seen a lot in the U. S. And Rogers has been talking about recently. Speaker 1200:41:37What are you seeing in the market in terms of competition from fixed wireless? And are you thinking more about expanding that beyond some more rural areas into parts of the country where perhaps you're not the wireline operator? Thanks. Speaker 200:41:50Thank you for that, Simon. So on fixed wireless first, we're not seeing any competitive impacts to our core Internet business from fixed wireless competition. As I've said in the past and I firmly believe, I don't think the fixed wireless product is going to be a competitive substitute in urban markets where there is fiber, which is by far the superior technology and Tier 1 premium cable. I don't think it's going to be a product that hunts. We don't intend to increase the footprint of our fixed wireless product. Speaker 200:42:32We were the 1st to launch fixed wireless Internet at scale. And it works well, as I've said before, in rural areas where there is no broadband option or low speed broadband and that's where we're going to continue to focus with our product. And on fiber passings, the first question, we on our February call, we moved away from giving projections on an annual basis and I'll stick with our plan now is to pass 8,300,000 locations by the end of 2025. That was once a target of 9,000,000 locations by the end of 2025. We've taken that down as a result of recent regulatory decisions and that's and as a result, we've also taken CapEx down from $5,000,000,000 over 20.24 and 2025. Speaker 200:43:34So if you take CapEx down to that degree, you're going to take down your fiber passings targets. So 8.3 remain we remain on track for that 8.3 percent and we'll get there over the rest of this year in 2025. And we still have a strong fiber penetration growth that we expect across our entire footprint. Speaker 500:43:52We're not where we want to be on market Speaker 200:43:52share yet. And that's from Speaker 400:44:00Thank you. Operator00:44:04Thank you. Our next question is from Jerome Dubre from Desjardins Securities. Please go ahead. Speaker 400:44:12Hi. Thanks for taking my questions. 2 for me. First one, I think we all know the answer, but on the I think it would be beneficial to have it out there. Any chance that the dividend in 2024 is not what has been communicated for the rest of the year? Speaker 400:44:26And then the second question, are there assets that you think you might like and that you might acquire that could help you maybe put you in a position to generate maybe accelerated sustainable top line growth? Thank you. Speaker 200:44:40So on further assets, I'm going to not comment just because any deliberations we have internally on those kinds of things are strategically and competitively sensitive. But I do appreciate the question. It's something that as we deliberate strategically, you always think about things like that. So I understand and appreciate the question, but just don't think we should answer it. And the dividend is as for 2020 for 2020, the dividend is as stated as was stated in February. Speaker 200:45:13That's the dividend. Speaker 700:45:15Thank you. Speaker 100:45:17Good. Seeing as though we are timing out, we need to transit to our AGM location. We will call it a day on the conference call. So thank you very much for your participation. As usual, the IR team will be available throughout the day for follow-up questions and clarifications on that. Speaker 100:45:33Have a Speaker 1100:45:34great day. Speaker 200:45:34Thank you, everyone.Read morePowered by