NYSE:LAD Lithia Motors Q2 2024 Earnings Report $283.16 -7.72 (-2.65%) As of 04/16/2025 03:58 PM Eastern Earnings HistoryForecast Lithia Motors EPS ResultsActual EPS$7.87Consensus EPS $7.09Beat/MissBeat by +$0.78One Year Ago EPS$10.91Lithia Motors Revenue ResultsActual Revenue$9.23 billionExpected Revenue$9.29 billionBeat/MissMissed by -$60.62 millionYoY Revenue Growth+13.80%Lithia Motors Announcement DetailsQuarterQ2 2024Date8/1/2024TimeBefore Market OpensConference Call DateThursday, August 1, 2024Conference Call Time10:00AM ETUpcoming EarningsLithia Motors' Q1 2025 earnings is scheduled for Wednesday, April 23, 2025, with a conference call scheduled at 10:00 AM ET. Check back for transcripts, audio, and key financial metrics as they become available.Q1 2025 Earnings ReportConference Call ResourcesConference Call AudioConference Call TranscriptSlide DeckPress Release (8-K)Quarterly Report (10-Q)Earnings HistoryCompany ProfileSlide DeckFull Screen Slide DeckPowered by Lithia Motors Q2 2024 Earnings Call TranscriptProvided by QuartrAugust 1, 2024 ShareLink copied to clipboard.There are 11 speakers on the call. Operator00:00:00Good morning, ladies and gentlemen, and thank you for standing by. Welcome to the Lithia Motors Second Quarter 2024 Earnings Conference Call. At this time, all participants are in a listen only mode. Question and answer session will follow the formal presentation. Please note this conference is being recorded. Operator00:00:22I will now turn the conference over to your host, Jardan Jaramillo, Senior Director, Investor Relations. Thank you. You may begin. Speaker 100:00:31Good morning. Thank you for joining us for our Q2 earnings call. With me today are Brian DeVore, President and CEO Chris Holshue, Executive Vice President Tina Miller, Senior Vice President and CFO Chuck Leitz, Senior Vice President of Driveway Finance and finally, Adam Chamberlain, Chief Operating Officer. Today's discussion may include statements about future events, financial projections and expectations about the company's products, markets and growth. Such statements forward looking and subject to risks and uncertainties that could cause actual results to materially differ from the statements made. Speaker 100:01:11We disclose those risks and uncertainties we deem to be material in our filings with the Securities and Exchange Commission. We urge you to carefully consider these disclosures and not to place undue reliance on forward looking statements. We undertake no duty to update any forward looking statements, which are made as of the date of this release. Our results discussed today references to non GAAP financial measures. Please refer to the text of today's press release for reconciliation of comparable GAAP measures. Speaker 100:01:41We have also posted an updated investor presentation on our website, investors. Lithiadriveway.com, highlighting our 2nd quarter results. With that, I would like to turn the call over to Brian DeVore, President and CEO. Speaker 200:01:58Thanks, Jardan. Morning, and welcome to our Q2 earnings call. Our lithium driveway teams continue to drive results as we mature our unique and profitable mobility ecosystem. Our associates met the operational challenge we faced in the quarter and delivered much improved operating results and execution of our strategy with an adjusted diluted earnings per share of $7.87 a 30% improvement sequentially despite the CDK outage. We achieved our highest ever quarterly revenue, our first quarter of profitability in financing operations and laid the foundation for continued growth in our ecosystem as we serve customers wherever, whenever and however they desire. Speaker 200:02:46We've strategically used the higher profits and capital of recent years to grow scale, revenue and earnings by nearly three times since COVID began, plus built, acquired and funded all our crucial differentiating strategic adjacencies, driveway, green cars, DFC, PBM and now wheels. These important design and scale advantages built and assembled during a period of low cost capital have paved the highway to higher margin and a lower cost business with unlimited potential to capture market share. We are now focused on growing this market share, leveraging our scale, realizing all the potential we have built and delivering operational efficiencies through customer experiences across our ecosystem. This quarter brought a unique challenge when CDK faced a cyber attack that impacted many of ours and others dealer management systems. I'm proud of the way our team responded quickly pivoting to create solutions and continuing operations across our network. Speaker 200:03:53We will talk about the impact on results and operations in a moment, but I want to recognize the impressive efforts of our team members who rose to the challenge serving our customers 20 fourseven. We continue to make significant progress with large sequential improvements in profitability even after the impacts of CDK. We've achieved the 1st promised stage of the 60 day plan that aimed to create at least $150,000,000 in annualized SG and A cost savings that will be fully realized during Q3. Looking forward, we now believe there is potential to double this amount, primarily driven from inventory reductions and are expected to occur by year end. During Q2, we made significant progress in areas such as personnel, advertising and corporate level expenses and implemented a redesign of leadership roles to focus on maximizing profitability while leveraging our ecosystem. Speaker 200:04:51We are pleased to announce that we have purchased a minority stake in Wheels in partnership with Marubeni Corporation. Wheels is one of, if not the largest fleet management company in North America with a best in class management team, strong performance and surrounded by a robust competitive moat. This investment in a high margin and highly profitable fleet management operator has the potential to create transformative synergies between our retail and their fleet platforms. Alongside PBM and Fast Leasing, Wheels completes our global omnichannel strategy focused on a complete mobility ecosystem. Now on to key results for the Q2. Speaker 200:05:36Lithian Driveway grew revenues to $9,200,000,000 up 14% from Q2 of last year. While vehicle operations experienced headwinds as a result of the CDK outage, prior to the outage, Q2 had strong improvements in our same store sales and delivered good momentum in our cost savings efforts. Diving into same store sales performance. Total same store revenues were down 6.4% and gross profits declined 12.5%. Consumers remain resilient despite recent trends that reflect challenges from affordability and higher interest rates with unit sales in the quarter down only 3%. Speaker 200:06:17Total vehicle gross profit per unit remained resilient in the quarter at 47.6 $2 similar to last quarter and down $9.51 compared to the same period a year ago. Our aftersales business was down 1.4% in the quarter. This decline is primarily related to CDK, which drove aftersales down almost 40% during the 12 days of the outage. We expect some of the work will be deferred into early July as our systems and processes return to normal. Our teams have been nimble and responsive, and we do not expect any long term impacts. Speaker 200:06:56Our investments in adjacencies are maturing nicely as they move towards sustainable and considerable profitability. Financing operations produced strong results with income of $7,200,000 in the quarter compared to a $18,700,000 loss last year, achieving profitability earlier than expected. Driveway and green cars burn rates have also been reduced by 40% compared to a year ago as we continue to refine our e commerce strategies, improve operating and advertising efficiencies and convert new customers. All in, we generated adjusted diluting earnings per share of $7.87 a decrease of 28% from Q2 of last year in operational performance in the Q2 and we're on pace for nearly a 50% increase in sequential EPS. We continue to focus on unlocking We continue to focus on unlocking the profitability of our ecosystem by decisively acting to meet customer demands and operate efficiently by delivering on our core strength, execution. Speaker 200:08:12Moving on to our unique and extremely difficult to replicate strategy. The foundation of the LAD strategy is our vast physical network built upon the industry's most talented people, highest demand inventory and dense physical network. We continue to build the most extensive physical network in North America and the U. K, adding new stores, foundational adjacencies and strategic partnerships such as Wheels to expand our customer experiences and diversify our portfolio. Operating in the largest addressable retail market in the world, we continue to strengthen our ability to profitably grow across all elements of our business. Speaker 200:08:55Our strategy to expand and create customer solutions that are simple, convenient and transparent, allowing us to capture more of the customers' wallet share remains unchanged. These solutions integrate digital solutions and create sticky natural retention of customers within our ecosystem, while magnetic brands like Driveway and Green Cars provide access to 50 times more customers than our core physical businesses do. The LAD ecosystem, including driveway, showed a 2% increase in total MUVs year over year, reaching $12,000,000 per month with green cars contributing over 900,000 MUVs. MUV effectiveness is also building momentum, where we saw over 38,000 digital units in the 2nd quarter, up 5% compared to last year. Our teams have made great strides in our digital channels with a Google rating of 4.7 out of 5 year to date and renewed focus on reaching profitability and expanding market share. Speaker 200:09:57As emphasized by recent events with CDK, technology provides an avenue for sizable increases in productivity within our business. We are excited about the progress Lithia U. K. Platform is making with Pinewood Technologies as we can continue to convert our stores there onto a single platform. Solutions such as Pinewood Systems bring the ability to place customers and associates in the same ecosystem in order to increase productivity, substantially improve our current customer experience and enhance our operational resiliency. Speaker 200:10:35This quarter, our investment in Titanwood Technologies generated a nice return, which reflects the market's positive view of the platform's possibilities. These strengths, combined with our mission, growth powered by people, financial discipline and regenerative free cash flows, enable us to quickly respond to local market dynamics. This capability allows us to increase touch points throughout customers' life cycle across our adjacencies and equips our stores with the tools to improve market share, loyalty and ultimate profitability. Acquisitions continue to be a core competency and we remain disciplined as we look for accretive opportunities that can improve our network focused on the United States. As a reminder, we target a minimum after tax return of 15% or greater and acquire for 15% to 30% of revenues or 3 to 6 times normalized EBITDA. Speaker 200:11:31We reiterate our expectations that estimated future annual acquired revenues will be in the range of $2,000,000,000 to $4,000,000,000 per year. Life to date, our acquisitions have yielded over 95% success rate and after tax returns to over 25%, demonstrating that LAD is not your typical high risk roll up strategy. This quarter, we welcomed 2 stores from the Sunrise Group in Tennessee and the Woodbridge Hyundai store located in the Greater Toronto Area to Lithian Driveway. To date, in 2024, we have acquired 5.6 $1,000,000,000 in annualized revenues. I would like to personally welcome all our new associates to the Lithia and Driveway family. Speaker 200:12:14We are growth oriented and see industry consolidation as a driver of strong long term returns. With the capital engine we have built, we are able to deploy our free cash flows to drive the greatest returns responsive to market conditions. As discussed last quarter, we have adjusted our capital allocation targets to equally balance acquisitions and share buybacks. During the quarter, we repurchased $202,000,000 or 2.9 percent of our outstanding shares. We continue to monitor valuations on both acquisitions and share repurchase and remain opportunistic. Speaker 200:12:53Weaving these elements together and assuming a normalized SAAR and GPU environment, we see more clearly a pathway to generating $2 of EPS for every $1,000,000,000 in revenue as we illustrated in Slide 14 of our investor presentation. The key factors underlying our future steady state are now totally within our control as follows: 1st, continuing to improve our operational performance by realizing the massive potential that we have built in our existing stores. This includes increasing our share of wallet through greater customer lifecycle interactions, sustained productivity gains and growing each store's new used and after sales market share increasing profitability with continued cost efficiencies combined with the technology catalyst created by customers and teams members coexisting in the same solutions will help Through these levers in our business, we see pathway to achieve SG and A as a percentage of gross profit with adjacencies in the mid-fifty percent range. 2nd, optimizing our network by acquiring driving high performance in larger automotive retail stores in the stronger profitability regions of the Southeast and South Central United States. We also expect further growth in our digital channels to increase our market share to ultimately reach a blended U. Speaker 200:14:24S. Market share of 5%. Today, we have combined new and used vehicle market share of 1.1%. 3rd, financing up to 20% of units with DFC and maturing beyond the headwinds associated with CECL reserves. Our financing operations achieved profitability in Q2 and is expecting to continue consistent profitability growth going forward. Speaker 200:14:494th, through scale and size, drive down vendor pricing with solutions like Plymewood, improve corporate efficiencies to save costs and lowering borrowing costs as we path towards an investment grade credit rating. 5th, maturing contributions from our horizontals including fleet management, DMS software, charging infrastructure and captive insurance. And finally, deliver ongoing return of capital to shareholders through increased share buybacks and dividends. We continue our journey in building a total mobility ecosystem and are well positioned to maximize our unique global scale. Our original design elements are now firmly in place, and we look forward to focusing all of our attentions on execution to establish new levels of performance for our industry. Speaker 200:15:49Now before we move on, I would like to share some organizational changes that I spoke to that is designed to support our evolving company delivering at a high level of performance. I am very excited to announce the promotion of Adam Chamberlain to Chief Operating Officer. Adam's leadership as Chief Customer Officer and Eastern Regional President since 2022, combined with his extensive experience in automotive industry, positions him perfectly for this new role. Adam's commitment to improving operations and creating customer centric culture will be instrumental in driving a more and convenient experience across our ecosystem. Diana DePries will step into the Chief Customer Officer role, partnering with Adam in operations to continue to build out driveway channel along with our customer ecosystem and related experiences in our aftersales business. Speaker 200:16:47With these changes, Chris Holshue will be handing the baton to Adam, allowing Chris to strengthen our ecosystem to spark growth and serve as the company appointee on the boards of Pinewood Technology and Wheels. Chris has been instrumental in our growth, and we are excited to see his continuing contributions to expand our partnership and enhance the company. These changes provide the organizational leadership and design to deliver best in class results and continue to execute on our strategy, driving profitability through seamless customer experience across our unique ecosystem and aligns our future success and differentiation. Congratulations, Diana, Chris and Adam. Speaker 300:17:35Thank you, Brian. It's an honor to be stepping into this new role. I look forward to leading our drive to operational excellence and enhancing our focus on creating a customer centric culture. Thank you also, Chris, for the operational foundation that you've built, and I'm excited to use this to springboard our company to the next level. We have the team and clear strategy to grow our market share and achieve store potential within a few years. Speaker 300:18:03I'm excited for the team to execute at high levels of performance and realize the massive profitability opportunity our ecosystem provides. Speaker 200:18:11Thank you, Adam, Diana, Chris. I'm excited and looking forward to accelerating our journey to reach our potential. Now I'd like to turn the call over to Tina. Speaker 400:18:22Thanks, Brian, and thank you, everyone, joining us today. Our financing operations segment, primarily driven by DFC, continued its upward trajectory and achieved profitability earlier than expected with income in the second quarter of $7,200,000 compared to a loss of $18,700,000 in the Q2 of last year. This adjacency continues to grow and we are seeing the benefits of diversity in our business model as we increase penetration rates and are now past many of the initial headwinds from CECL reserves. We continue to strategically balance yields, growth and risk through our underwriting and focus on high credit quality loans at market rates of interest. The DFC portfolio balance has now grown to over $3,600,000,000 with origination volumes of $562,000,000 during the quarter. Speaker 400:19:11Originations were consistent this quarter in the prime credit quality band similar with quarters. Overall, our financing operations business continues to perform better than expected. We reiterate that we expect to continue profitability in 2024 and remain confident in the ability for financing operations to deliver long term earnings growth with a fully scaled and seasoned portfolio. As a reminder, each loan originated by DFC is expected to contribute up to 3 times more profitability compared to traditional indirect lending and presents significant upside potential to our profitability and is a key element as we move toward our 2:one EPS to revenue target. Moving on to SG and A. Speaker 400:19:54Adjusted SG and A as a percentage of gross profit was 67.9% during the quarter, which reflects the impact of the CDK event and 67% on a same store basis, which excludes the higher expense profile of our U. K. Business. We continue execution of our U. K. Speaker 400:20:11Network optimization, including streamlining operations and divesting, merging and closing targeted stores. Moving on to our balance sheet and cash flow performance. We reported adjusted EBITDA of $435,000,000 in the quarter driven by the impact of the CDK outage on unit sales, lower new vehicle GPUs as supply normalized and higher interest expense. We ended the quarter with net leverage of approximately 2.3x comfortably below our target of 3x and our bank covenant requirements of 5.75 times. We maintain our financial discipline even with planned growth and target leverage below 3 times. Speaker 400:20:51These figures adjust for the impact of floor plan debt, which is unique to our industry and related to the financing of vehicle inventory. This financing is integral to our operations and collateralized by these assets. The industry treats the associated interest as an operating expense in EBITDA and excludes this debt from balance sheet leverage calculations. Similarly, we have ABS warehouse lines and issuances to capitalize DFC, which are also excluded from our leverage calculations. During the quarter, we generated free cash flows of 127,000,000 dollars Free cash flows were impacted by declining EBITDA due to decreasing margins, the CDK outage in June and an increase in capital expenditures compared to prior year, mainly related to construction at recently acquired locations to meet manufacturer requirements. Speaker 400:21:38Our capital allocation strategy focuses on the regenerative cash flows from our business, which preserves the quality of our balance sheet while supporting our growth initiatives and navigating today's complex environment. Earlier this year, we adjusted our capital allocation strategy to more closely balance acquisitions with shareholder return. As a result of the rebalance focus in the 2nd quarter, we repurchased 2.9 percent of our outstanding shares at a weighted average price of 2.56 dollars Approximately $615,000,000 remains available under our share repurchase authorization. Our vision and ability to deliver on synergies through acquisitive growth remains unchanged and our team has the necessary infrastructure and tools to drive revenues and margins toward our long term target of achieving $2 in EPS per $1,000,000,000 in revenue. Our culture and business is designed to grow and deliver consistent strong performance. Speaker 400:22:35Coupled with the diverse and talented members of our team, this gives us the necessary foundation to achieve our plan and to continue driving value for our shareholders. This concludes our prepared remarks. With that, I'll turn the call over to the audience for questions. Operator? Operator00:22:50Thank you. At this time, we will be conducting a question and answer Our first question is from Ryan Sigdahl with Craig Hallum. Speaker 500:23:24Hey, good morning guys. Congrats, Adam. Speaker 300:23:28Thank you, Ryan. Speaker 200:23:30Good morning, Ryan. Speaker 500:23:32Brian, I want to start with something you said in your prepared remarks. I believe I caught it right, but you said we're on pace for a nearly 50% increase in sequential EPS. Guess if am I looking at the $7.87 in the quarter into Q3 for that 50%? Or I guess some context around that statement would be helpful. Speaker 200:23:53Ryan, so the concept was that CDK cost us $1.10 Add the $1.10 onto the $7.87 and you get what our tracking would have been without the CDK event, which is almost 50% and just a little over 40% excluding the Pinewood impact. Speaker 500:24:15So that's Q2 versus Q1, correct? That 50% is Speaker 600:24:19what you're referring to? Yes, exactly right. Speaker 500:24:21Thank you. Then looking at Slide 14 for my follow-up, mid term, I believe is a new kind of statement in there and it's for $40,000,000,000 to $50,000,000,000 of sales, which isn't far away from where you guys are today. So I guess any timeframe around what type of timeframe we're looking at for midterm? Or I guess is it really just about reaching that revenue range and you can get the $1.20 $0.30 of EPS? Speaker 200:24:49Yes. I think when we think about midterm, we think 2 to 4 years. And if we think long term, it's 5 to 8 years. So I think that's the appropriate way to look at this. I think we're probably going to be able to eclipse those numbers a little bit quicker. Speaker 200:25:03And as you saw in the quarter, we've got some pretty good tailwinds. We made some pretty good improvements in operations. And I think most importantly of the 4 peer groups that have been announced so far, our SG and A as a percentage of gross was the lowest on a same store basis of all 4, which is much different than it was even last quarter. So you're starting to see the impact of the 60 day plan start to take hold. And that 60 day plan, you're going to we're going to be realizing most of that starting on July 1, like we said last quarter. Speaker 500:25:38Good to see. I'll turn it over to the others. Thanks guys. Good luck. Thanks, Ryan. Operator00:25:44Our next question is from Rajat Gupta with JPMorgan. Speaker 700:25:49Great. Thanks for taking the questions. I just had a couple. Just following up on the SG and A and the cost reduction plan, given like 60 days were complete on the 150,000,000 dollars Is there a good framework to think about SG and A to gross in the Q3? I think previously you cited something like 64 to 67. Speaker 700:26:12Are we going to be within that range in the Q3 itself? Or is it going to be later in the year or maybe next year? Maybe if you could clarify that and I have a follow-up. Speaker 200:26:24Sure. Sure, Raja. This is Brian. Hope all is well. I think Speaker 300:26:27most importantly, when we think about Speaker 200:26:27SG and A going forward, I think somewhere around where we were this quarter in Q3 for two reasons. Even though rightsizing and the 60 day plan are taking hold, okay? And I can give you some specifics on that in just a second. It's important to remember that we still have the possibility that new car GPUs are a little bit inflated still. So that could offset it. Speaker 200:26:59And by the time you hit September, October, you start to feel that going into the winter seasonality. I would also say this. So we did eclipse the first half of what we've now called the 60 day plan. We've earmarked $150,000,000 and we eclipsed that on July 1. I got the report yesterday. Speaker 200:27:22We're now over $200,000,000 that will be realized mostly in Q3, okay, with the remaining difference of about $100,000,000 coming primarily from inventory reductions, which we've got lots of opportunity to improve there and it may take us closer to the end of the year. So I would say, if we're lucky, we'll get to realize some of that in Q4. But definitely into 2025, we'll get the benefits of most of that. Speaker 700:27:55Got it. That's very clear. And then just on parts and services, clearly June was impacted by CDK. I was curious if you could give us a sense of the run rate you saw in April, May and maybe what are you seeing in July? And also, I'd love to know like if there's any opportunity to take more price and perhaps some of the acquired stores over the last couple of years where they might not have been as proactive or opportunistic like the legacy stores? Speaker 700:28:31Thanks. Speaker 200:28:34Yes. I think if we think about our potential, which I think is what you're indicating on the newly acquired stores, we've spent now, what, 4.5 years being able to add almost $25,000,000,000 in revenue of some good stores, but a lot of stores that have massive potential. And I think to highlight that if you get a little more detail into our numbers, our value auto sales, which is over 9 year old vehicles, is now only 12% of our mix. It used to be in the mid-twenty percent of our mix, meaning that we're not selling those things that Lithia typically does. So that's one of the opportunities. Speaker 200:29:15Obviously, in service body and parts, there's further opportunities to be able to grow that. And obviously, the leverage of the whole gets there. Now in terms of parts and service, which was the first part of your question, pre CDK event, we were tracking in the mid to low single digits on a same store sales basis. And then obviously, when you're handwriting our O's, it's a little bit more difficult that we did get most of the business that we had during that 12 day period into the books in June. However, there was a little carryover for the first 10 days or so. Speaker 200:29:52So we are seeing a little bit of lift in July. However, July also has 2 extra days relative to last year. So anything that I give you, it automatically should be up about 8% or 9% just because of the fact that we've got 23 days instead of 21 days in July. Thanks, Rajat. Speaker 700:30:12Got it. Thank you. Operator00:30:17Our next question is from Bret Jordan with Jefferies. Speaker 600:30:21Hey, good morning guys. Speaker 800:30:23Hi, Brett. Speaker 900:30:24Brian, I think you just said the possibility that new car GPUs are a little inflated still. Could you sort of talk about where you see that glide path now and maybe the cadence in the quarter on GPU? Speaker 200:30:39Sure, sure. We were fortunate that June ended up looking pretty darn good. And if you look sequentially quarter over quarter, we were basically the same as we were last quarter on our total vehicle GPU. Now going back 5 years, okay, we were about 3,500 to 3,700 in total GPUs including F and I. Today, we sit at 4,700 still, okay? Speaker 200:31:07We do know that our F and I is structurally different than it was before because of the ability to improve for 5 years. So we think that there's a couple of $100 there that would have taken our F and I from $1600 up to about $1800 And then the single biggest difference and this is a big difference when you start to think about your SG and A as well is we now have a good portion of our business in the high margin regions of the Southeast and South Central, which has higher F and I, less regulation, a lot higher average store size, which really helps us a ton. So we think that our normalized total vehicle gross profit with F and I is somewhere between $42 $4,500 meaning that if we're still sitting at $4,700 there's a chance that $200 to $500 still has to come out, but we're going to do everything in our power. I would say this, we believe we're starting to believe that we could be at the bottom, which is great. Now we can actually build back up because everything that we're talking about does get diluted a little bit by this overhang of GPUs. Speaker 200:32:22But I do think that we've got the ability to be able to power through this now and be able to grow earnings and grow our same store sales base from this point forward. Speaker 900:32:34Okay. And a quick question on the dollar Adam Speaker 200:32:36had a little bit more to share with you too on that Brett. Okay. Operator00:32:38Hey Brett. Hey Brett. Yes, just Speaker 300:32:40to add to that. Pre COVID, we were seeing incentives as a percentage of MSRP in the kind of 10% to 11% range. Right now, we've climbed kind of slowly through the year and running about 6% to 6.5%. So if you take then the delta to pre COVID levels of about 4% to 5%, that could be another 2 to 2,500 based on the average selling price of a car sort of mid to late 40s. Does that make sense? Speaker 300:33:04So there's kind of offset between the 2 whether we decrease a little bit sequentially, but we also expect with day supply, we expect some of the OEMs to be stepping up incentive levels as well. Speaker 900:33:17Okay. Operator00:33:18All Speaker 900:33:18right. On the CDK $1.10 as far as business interruption in insurance or is there a piece of that you can bring back and maybe timing that that is that going to fall within this year if you get some recovery? Speaker 400:33:35Yes. Brett, this is Tina. We do have cyber insurance and obviously are going to work with carriers around that. It does take some time to put that claim together and work that through. So hopefully there's something there, but we didn't record anything in the Q2. Speaker 900:33:50All right. Speaker 800:33:50Thank you. Operator00:33:53Our next question is from John Murphy with Bank of America. Speaker 1000:33:58Good morning, everybody. I just had two questions for you guys. First, Brian, on the Wheels Inc. Acquisition or sort of tie up here, I'm just curious when you think about fleet management, how does it kind of dovetail into the core business? Is it something where you sell the new vehicles and you manage them and then you're able to sell them out of the fleet into your business and then retail them? Speaker 1000:34:24I mean, what's the general take here on fleet management? Speaker 200:34:29Yes. I may have Chris jump in a little bit on this, but let me just let me take a shot at this, okay? I think most importantly in the relationship, we look at the synergies first. However, they have very high levels of service expectations for their drivers. And I challenge all of us on the lithium driveway teams to be able to meet those demands because it is a different level of service than probably even what our retail customers get. Speaker 200:34:55So most importantly, for us to realize the synergies in the partnership with Wheels, which are primarily the ability to sell some new vehicles to them to help embellish the fleets that they service, okay? That's an important thing. They divest somewhere around 100,000 plus vehicles a year, which if we can do a good job and play pay market and build driveway green cars in the Lithia channels to be able to attract more customers. And obviously, we've now got a pipeline of vehicles that maybe competitors don't have. Ultimately, we'll have to be the highest payers for those, but those relationships can grow and build and bond. Speaker 200:35:41In addition, they maintain all those cars, okay? And that is maintained through multiple different networks of retailers today. If we could get some of that business or all of that, it's a massive lift to service and parts long term. That's where we start with the synergies. The other neat part about it is when I talk about the service level that they provide their drivers, we were inspired, Chris and I, when we met with them, what, almost 16, 17 months ago now, at their ability to provide services to consumers, to their drivers that we have never even contemplated, okay? Speaker 200:36:24They've got the relationships, the APIs in their apps, the pricing methodology and the contracts negotiated where you get into more of subscription services like what we try to do with service contracts, but these are big dollar amounts. Their business is based off small dollar amounts such as selling people toll services where a customer says, I want my tolls to be done on my app, okay, I want to pay for everything in one spot rather than to have to go into the toll companies or those municipalities. They don't have to do that, okay? And they negotiate with municipalities discounts on that and then pass some of the discounts along to their users. So it's pretty exciting. Speaker 200:37:12There's probably half a dozen examples like that, that we believe could be monetizable within the Lithia and Driveway portals to be able to access and be a conduit to further growth in our F and I products or our subscription services, creating greater ties with our consumers and more touch points than what we currently have. Speaker 1000:37:35That's incredibly helpful. And just a second question on interest rates, which is an obvious question, but you guys have not really addressed too much. I think here is, I mean, if you look at what's happened in the last two and a half years, we have basically about a 400 basis point or maybe a little more rate increase to the auto consumer. And everything that you've done over that timeframe is just better and better and the industry is putting up record profits. There's no real discussion about how big a benefit that could be as rates come back down. Speaker 1000:38:04And people look about ASPs and your GPUs and say they're just not sustainable, but they've been sustainable and very strong in the face of that. And effectively, you're looking at something that's almost the 15% hickey or incremental to the ASP. So I'm just curious, as on the good guys side of this, how you guys think about what the potential could be here? And I think you're maybe conservative on your GPU and ASP assumptions in the face of this. What's your take? Speaker 400:38:37John, this is Tina. I mean on the interest side and I'll start maybe with just our business, right? We obviously have several results of variable debt. So there is a tailwind that we can get as rates get cut from that perspective. Around consumer affordability, it's impacted and we've talked about that in the past around what that monthly payment is. Speaker 400:38:54And then I think that gives a good strength and tailwind for consumers going forward since they're monthly payment shoppers. And Brian, I don't know if you have anything to add to that. But I think affordability is something we've always commented on that's important that drives our business. Speaker 200:39:07John, I think when we think it from an impact and magnitude to the organization and I'm sitting here next to Adam who spent a lot of his career with manufacturers. His focus and the operational team's focus of our Presidents and Regional Vice Presidents, We have tons of opportunity in terms of inventory and being able to control inventory. And now that the ecosystem is fairly well built and our people are out there swinging and they get this, we're talking about almost $1,000,000,000 cut in total inventory between new and used by year end, while still maintaining our same growth rates, okay? And if nothing else, improving velocity of our turns to be able to improve that. But we're talking that that's almost $100,000,000 in interest rate savings at today's rate compounded with the things that Tina just spoke to. Speaker 1000:40:07Okay. Thank you very much guys. Speaker 200:40:10Thanks, John. Operator00:40:12Our next question is from Douglas Dutton with Evercore. Speaker 600:40:17Hey, team. Thanks for taking my question here. Just had a question on the buyback. Obviously, a very strong quarter there, about 2 $100,000,000 in repo. Is that what would you handicap as the new normal there going forward Q3, Q4 and 25? Speaker 600:40:33Do you think high 8 figure, low 9 figure buyback could be the norm? Or are we going to go back to that 10% to 12% level of free cash? Speaker 400:40:41Yes. I mean for us, this is Tina. When we think about capital allocation, it really is balancing valuations that we're seeing out there from an M and A perspective as well as the stock price and how we can be opportunistic in it. And so from our perspective, it's always running that math as we look at what the opportunities are. M and A as you know is core to our business and our strategy and we see really strong value and continue to grow the footprint. Speaker 400:41:04Our focus is here in North America, especially in the United States where there's lots of opportunity in the fragmented market. So we don't really set sort of a set dollar amount on our approach. It's really looking at what is that opportunistic purchase that we can make compared to our stock versus the M and A activity out there from that perspective. Brian, if Speaker 200:41:24you want me to embellish a little bit on that too? Keep this in mind as well Doug. The marketplace is pricing acquisitions close to 3 years average earnings on inflated earnings. So when we look at that and the opportunity that's not that appealing because we typically look at pretty high returns on what we expect to be able to buy things through. We think that will subside, okay? Speaker 200:41:50And I think our standard line is you already got that earnings, why do you expect us to pay for it? But we are are competitive buyers and we'll continue to grow and find opportunistic acquisitions expecting somewhere between $2,000,000,000 $4,000,000,000 in the years to come. More importantly than that, the value that our stock trades at now one of the lowest in the sector, so we would say we're at trough earnings potential, okay? And we're also at trough multiples. So when we look at the fact that I can look around this room with the 6 of us in here and confidently say that the $2 of EPS for every $1,000,000,000 of revenue is a very high probability of success in the mid to long term range, okay? Speaker 200:42:37And you can see the reconciliation on Page 14. We updated the slide because our forecasting is quite clear on it. We've now disseminated through the organization. It's clear that we're about $0.80 right now in that ratio, so about a 0.8 to 1 rather than a 2 to 1. We've got somewhere around $0.60 to 0.70 Speaker 300:42:58dollars that Speaker 200:42:58we think can be realized in the potential within our stores as well as the acquisitions that come from the capital that we've allocated and that I just walked through with you. Our financing operations of what Chuck talked about at maturity gets us to $0.22 to $0.25 additional We talk about capital efficiencies that Tina just spoke to and the idea of using some of the capital for share repurchases, especially if we're going to be penalized this much, okay? That's another $0.25 to $0.35 okay? Massive amounts as well. We haven't even got into the new adjacency that Chris is going to be working on with wheels and Pinewood and the things that we don't even really share with the world that's the advantages of what Lithia and Driveway built in an ecosystem that is totally different than what anyone else in the space has. Speaker 200:43:49And now you're starting to see that realization come through. And as long as operation can keep going, which I know it will under Adam's leadership, that we'll be able to take that potential and realize the true potential of what we've built over the last 8 to 10 years. Speaker 600:44:08Awesome. I appreciate the detailed answer there and you actually answered my follow-up as part of that. So I will turn it over. Thanks, Dean. Speaker 200:44:15Great, Doug. Thanks. Operator00:44:17Our next question is from Colin Langan with Wells Fargo. Speaker 800:44:22Great. Thanks for taking my questions. Can I just follow-up on your comments on sort of you addressed sort of new GPU coming down only, I think you said $200 to $500 that did include when you quoted at F and I? I think in the past, you've talked pretty clearly how you think new GPU, at least alone, would normalize at pre COVID level. So has that part of it changed? Speaker 800:44:45Is it just F and I is offsetting some of that? And if it's changed, why has it changed? Thanks. Speaker 200:44:54So in my comment, when I said we're at 4,700 and we're going to go to 40 we think we're going to be at 42 to 45, that was total GPU, okay, between new end use. We do believe that the way that you get there that $200 to $500 is some recovery of used vehicles, which are still at depressed levels below where they were pre COVID, okay? And if we can get more into the value auto cars at Lithia, we're making about $200 more on every value auto car and turning about 3 to 4 times as fast, okay, than what we do on a certified car. So we think that there's a lot of opportunity there. So it's probably, I would say, dollars 300 to $500 return of used vehicles and maybe $8,000 to $1,000 drop still in new vehicles. Speaker 200:45:42If we can prevent that, then that's the upside. But I think we're real close to normalization at this stage, Not assuming some macro factor that changes things, okay? But we feel real comfortable with where we're sitting today that it's been a softer landing rather than a pretty abrupt landing. Speaker 800:46:04Got it. That's a helpful clarification. And then you mentioned $1.20 CDK impact. I think the question earlier was recovery. How should we think about that instead of insurance recovery? Speaker 800:46:14I was sort of wondering how much of that lost sales that's in the $1.10 in the quarter? Is a good portion recoverable? Is it most kind of just sort of lost and you're not going to see any sort of benefit into Q3 as maybe things are deferred? How should we be thinking about what kind of maybe pushing Speaker 200:46:33the next quarter? Yes. So it was 1.10 dollars And I would think that a portion of it and I would say less than the majority is probably recoverable. It may be as little as $0.10 to $0.20 A lot of it is really service and parts that was backlogged in terms of production levels. But you have to remember this, even though CDK had this event, 55% of the industry wasn't on CDK in the United States, okay? Speaker 200:47:07So understand that, that customers don't typically wait around for 12 to 15 days to buy another car. They may wait around a little bit on service just because it may be their only service point, especially 40% of our stores are in isolated markets, okay? So that probably helps a little bit. But ultimately, those new and used car customers probably bought, okay? Most customers buy within 72 hours of making the decision to buy even though they may research for 2 to 4 weeks. Speaker 200:47:40They typically buy when they want to buy. So I don't believe there's a ton of that $1.10 that's sitting out there, unfortunately. Speaker 800:47:50Okay. Very helpful. Thanks for taking my question. Speaker 200:47:53Thanks, Collyn. Operator00:47:55Our next question is from Ron Josey with Citigroup. Speaker 600:48:00Hi, this is James Michael on for Ron. Two part question here focused on your evolving omni channel strategies. So first up, can you talk about any shifts you're seeing in the broader online competitive environment? And any update on marketing ROI or underlying conversions across your driveway and green cars digital sales channels? Secondly, how are you balancing investments to tackle that 50x online customer TAM while at the same time cutting burn rates by 40%? Speaker 600:48:27Thank Speaker 200:48:29you. Thanks for the question, James. I think when we think about our green cars and our driveway channels, we're quite pleased to see that our top of funnel is staying pretty consistent, while still reducing marketing budgets by over 50%. So we're pleased with that. We think that we're ready to turn the afterburners on, on both of those channels again because what we were struggling with was customer retention and satisfaction where we were at a 3.7 Google score last year. Speaker 200:49:07Year to date so far, we're at a 4.7. I congratulate our green cars and our driveway teams massively. That's a massive shift meaning that our ability to grow and improve what we used to call a golden ratio, which is the bottom of funnel relative to the top of funnel can be massive. Now that we've got satisfies customers, what you get is repeat and referral business that start to come back now, okay? That's how you access the 50x or 50 times more customers than what our core businesses typically touch, okay? Speaker 200:49:42We are still seeing that 98 plus percent of our customers in driveway and green cars are new to Lithia and green cars and driveway. So that's really exciting to still be able to have. But we built a channel with an experience that's transparent, convenient and simple. And it's a great way to be able to access this, especially as our procurement of used cars and our ability to really leverage the network that we've built start to take hold in the overall ecosystem. Speaker 600:50:19Very helpful. Thank you. Speaker 200:50:21Thanks, James. Operator00:50:23Our next question is a follow-up from Rajat Gupta with JPMorgan. Speaker 700:50:29Great. Thanks for squeezing me in again. I just had a question on the used car GPUs in the 2nd quarter. It looks like the same store numbers were up sequentially, but the overall numbers took a big dip. I mean, I'm sure like UK had like a bit of a mix impact, but I was curious, were there any kind of like onetime liquidation type events in the UK that might have driven that reduction? Speaker 700:50:52And how should we think about just used car GPUs going forward? Thanks. Speaker 200:50:58Raja, you nailed it. That was a great summation that you had there on used car GPUs. We do think that there's opportunity for growth. But again, operationally, we have to get back to selling and keeping those value auto cars that yield the big profits and turn so quickly. That will lift our overall GPUs back up and they're way less sensitive to market condition. Speaker 200:51:21But no, there wasn't any one times or anything like that that was through market conditions. Speaker 700:51:29Got it. Okay. Thank you. Speaker 200:51:31Thanks, Rajat. Operator00:51:34Ladies and gentlemen, we've reached the end of the question and answer session. I would like to turn the call back to Brian DeBoer for closing remarks. Speaker 200:51:42Thank you everyone for joining us today. We really look forward to updating you again and seeing the impacts of the 60 day plan really take hold. We'll talk again in October for the Q3 results. Bye bye.Read moreRemove AdsPowered by Conference Call Audio Live Call not available Earnings Conference CallLithia Motors Q2 202400:00 / 00:00Speed:1x1.25x1.5x2xRemove Ads Earnings DocumentsSlide DeckPress Release(8-K)Quarterly report(10-Q) Lithia Motors Earnings HeadlinesLithia & Driveway (LAD) Announces Chief Operating Officer TransitionApril 15 at 5:00 PM | prnewswire.comLithia Motors, Inc. 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Email Address About Lithia MotorsLithia Motors (NYSE:LAD) operates as an automotive retailer worldwide. It operates in two segments, Vehicle Operations and Financing Operations. The company's Vehicle Operations segment sells new and used vehicles; provides parts, repair, and maintenance services; vehicle finance; and insurance products. Its Financing Operations segment provides financing to customers buying and leasing retail vehicles. The company sells its products and services through the Driveway and Greencars brand names through a network of locations, e-commerce platforms, and captive finance solutions. 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There are 11 speakers on the call. Operator00:00:00Good morning, ladies and gentlemen, and thank you for standing by. Welcome to the Lithia Motors Second Quarter 2024 Earnings Conference Call. At this time, all participants are in a listen only mode. Question and answer session will follow the formal presentation. Please note this conference is being recorded. Operator00:00:22I will now turn the conference over to your host, Jardan Jaramillo, Senior Director, Investor Relations. Thank you. You may begin. Speaker 100:00:31Good morning. Thank you for joining us for our Q2 earnings call. With me today are Brian DeVore, President and CEO Chris Holshue, Executive Vice President Tina Miller, Senior Vice President and CFO Chuck Leitz, Senior Vice President of Driveway Finance and finally, Adam Chamberlain, Chief Operating Officer. Today's discussion may include statements about future events, financial projections and expectations about the company's products, markets and growth. Such statements forward looking and subject to risks and uncertainties that could cause actual results to materially differ from the statements made. Speaker 100:01:11We disclose those risks and uncertainties we deem to be material in our filings with the Securities and Exchange Commission. We urge you to carefully consider these disclosures and not to place undue reliance on forward looking statements. We undertake no duty to update any forward looking statements, which are made as of the date of this release. Our results discussed today references to non GAAP financial measures. Please refer to the text of today's press release for reconciliation of comparable GAAP measures. Speaker 100:01:41We have also posted an updated investor presentation on our website, investors. Lithiadriveway.com, highlighting our 2nd quarter results. With that, I would like to turn the call over to Brian DeVore, President and CEO. Speaker 200:01:58Thanks, Jardan. Morning, and welcome to our Q2 earnings call. Our lithium driveway teams continue to drive results as we mature our unique and profitable mobility ecosystem. Our associates met the operational challenge we faced in the quarter and delivered much improved operating results and execution of our strategy with an adjusted diluted earnings per share of $7.87 a 30% improvement sequentially despite the CDK outage. We achieved our highest ever quarterly revenue, our first quarter of profitability in financing operations and laid the foundation for continued growth in our ecosystem as we serve customers wherever, whenever and however they desire. Speaker 200:02:46We've strategically used the higher profits and capital of recent years to grow scale, revenue and earnings by nearly three times since COVID began, plus built, acquired and funded all our crucial differentiating strategic adjacencies, driveway, green cars, DFC, PBM and now wheels. These important design and scale advantages built and assembled during a period of low cost capital have paved the highway to higher margin and a lower cost business with unlimited potential to capture market share. We are now focused on growing this market share, leveraging our scale, realizing all the potential we have built and delivering operational efficiencies through customer experiences across our ecosystem. This quarter brought a unique challenge when CDK faced a cyber attack that impacted many of ours and others dealer management systems. I'm proud of the way our team responded quickly pivoting to create solutions and continuing operations across our network. Speaker 200:03:53We will talk about the impact on results and operations in a moment, but I want to recognize the impressive efforts of our team members who rose to the challenge serving our customers 20 fourseven. We continue to make significant progress with large sequential improvements in profitability even after the impacts of CDK. We've achieved the 1st promised stage of the 60 day plan that aimed to create at least $150,000,000 in annualized SG and A cost savings that will be fully realized during Q3. Looking forward, we now believe there is potential to double this amount, primarily driven from inventory reductions and are expected to occur by year end. During Q2, we made significant progress in areas such as personnel, advertising and corporate level expenses and implemented a redesign of leadership roles to focus on maximizing profitability while leveraging our ecosystem. Speaker 200:04:51We are pleased to announce that we have purchased a minority stake in Wheels in partnership with Marubeni Corporation. Wheels is one of, if not the largest fleet management company in North America with a best in class management team, strong performance and surrounded by a robust competitive moat. This investment in a high margin and highly profitable fleet management operator has the potential to create transformative synergies between our retail and their fleet platforms. Alongside PBM and Fast Leasing, Wheels completes our global omnichannel strategy focused on a complete mobility ecosystem. Now on to key results for the Q2. Speaker 200:05:36Lithian Driveway grew revenues to $9,200,000,000 up 14% from Q2 of last year. While vehicle operations experienced headwinds as a result of the CDK outage, prior to the outage, Q2 had strong improvements in our same store sales and delivered good momentum in our cost savings efforts. Diving into same store sales performance. Total same store revenues were down 6.4% and gross profits declined 12.5%. Consumers remain resilient despite recent trends that reflect challenges from affordability and higher interest rates with unit sales in the quarter down only 3%. Speaker 200:06:17Total vehicle gross profit per unit remained resilient in the quarter at 47.6 $2 similar to last quarter and down $9.51 compared to the same period a year ago. Our aftersales business was down 1.4% in the quarter. This decline is primarily related to CDK, which drove aftersales down almost 40% during the 12 days of the outage. We expect some of the work will be deferred into early July as our systems and processes return to normal. Our teams have been nimble and responsive, and we do not expect any long term impacts. Speaker 200:06:56Our investments in adjacencies are maturing nicely as they move towards sustainable and considerable profitability. Financing operations produced strong results with income of $7,200,000 in the quarter compared to a $18,700,000 loss last year, achieving profitability earlier than expected. Driveway and green cars burn rates have also been reduced by 40% compared to a year ago as we continue to refine our e commerce strategies, improve operating and advertising efficiencies and convert new customers. All in, we generated adjusted diluting earnings per share of $7.87 a decrease of 28% from Q2 of last year in operational performance in the Q2 and we're on pace for nearly a 50% increase in sequential EPS. We continue to focus on unlocking We continue to focus on unlocking the profitability of our ecosystem by decisively acting to meet customer demands and operate efficiently by delivering on our core strength, execution. Speaker 200:08:12Moving on to our unique and extremely difficult to replicate strategy. The foundation of the LAD strategy is our vast physical network built upon the industry's most talented people, highest demand inventory and dense physical network. We continue to build the most extensive physical network in North America and the U. K, adding new stores, foundational adjacencies and strategic partnerships such as Wheels to expand our customer experiences and diversify our portfolio. Operating in the largest addressable retail market in the world, we continue to strengthen our ability to profitably grow across all elements of our business. Speaker 200:08:55Our strategy to expand and create customer solutions that are simple, convenient and transparent, allowing us to capture more of the customers' wallet share remains unchanged. These solutions integrate digital solutions and create sticky natural retention of customers within our ecosystem, while magnetic brands like Driveway and Green Cars provide access to 50 times more customers than our core physical businesses do. The LAD ecosystem, including driveway, showed a 2% increase in total MUVs year over year, reaching $12,000,000 per month with green cars contributing over 900,000 MUVs. MUV effectiveness is also building momentum, where we saw over 38,000 digital units in the 2nd quarter, up 5% compared to last year. Our teams have made great strides in our digital channels with a Google rating of 4.7 out of 5 year to date and renewed focus on reaching profitability and expanding market share. Speaker 200:09:57As emphasized by recent events with CDK, technology provides an avenue for sizable increases in productivity within our business. We are excited about the progress Lithia U. K. Platform is making with Pinewood Technologies as we can continue to convert our stores there onto a single platform. Solutions such as Pinewood Systems bring the ability to place customers and associates in the same ecosystem in order to increase productivity, substantially improve our current customer experience and enhance our operational resiliency. Speaker 200:10:35This quarter, our investment in Titanwood Technologies generated a nice return, which reflects the market's positive view of the platform's possibilities. These strengths, combined with our mission, growth powered by people, financial discipline and regenerative free cash flows, enable us to quickly respond to local market dynamics. This capability allows us to increase touch points throughout customers' life cycle across our adjacencies and equips our stores with the tools to improve market share, loyalty and ultimate profitability. Acquisitions continue to be a core competency and we remain disciplined as we look for accretive opportunities that can improve our network focused on the United States. As a reminder, we target a minimum after tax return of 15% or greater and acquire for 15% to 30% of revenues or 3 to 6 times normalized EBITDA. Speaker 200:11:31We reiterate our expectations that estimated future annual acquired revenues will be in the range of $2,000,000,000 to $4,000,000,000 per year. Life to date, our acquisitions have yielded over 95% success rate and after tax returns to over 25%, demonstrating that LAD is not your typical high risk roll up strategy. This quarter, we welcomed 2 stores from the Sunrise Group in Tennessee and the Woodbridge Hyundai store located in the Greater Toronto Area to Lithian Driveway. To date, in 2024, we have acquired 5.6 $1,000,000,000 in annualized revenues. I would like to personally welcome all our new associates to the Lithia and Driveway family. Speaker 200:12:14We are growth oriented and see industry consolidation as a driver of strong long term returns. With the capital engine we have built, we are able to deploy our free cash flows to drive the greatest returns responsive to market conditions. As discussed last quarter, we have adjusted our capital allocation targets to equally balance acquisitions and share buybacks. During the quarter, we repurchased $202,000,000 or 2.9 percent of our outstanding shares. We continue to monitor valuations on both acquisitions and share repurchase and remain opportunistic. Speaker 200:12:53Weaving these elements together and assuming a normalized SAAR and GPU environment, we see more clearly a pathway to generating $2 of EPS for every $1,000,000,000 in revenue as we illustrated in Slide 14 of our investor presentation. The key factors underlying our future steady state are now totally within our control as follows: 1st, continuing to improve our operational performance by realizing the massive potential that we have built in our existing stores. This includes increasing our share of wallet through greater customer lifecycle interactions, sustained productivity gains and growing each store's new used and after sales market share increasing profitability with continued cost efficiencies combined with the technology catalyst created by customers and teams members coexisting in the same solutions will help Through these levers in our business, we see pathway to achieve SG and A as a percentage of gross profit with adjacencies in the mid-fifty percent range. 2nd, optimizing our network by acquiring driving high performance in larger automotive retail stores in the stronger profitability regions of the Southeast and South Central United States. We also expect further growth in our digital channels to increase our market share to ultimately reach a blended U. Speaker 200:14:24S. Market share of 5%. Today, we have combined new and used vehicle market share of 1.1%. 3rd, financing up to 20% of units with DFC and maturing beyond the headwinds associated with CECL reserves. Our financing operations achieved profitability in Q2 and is expecting to continue consistent profitability growth going forward. Speaker 200:14:494th, through scale and size, drive down vendor pricing with solutions like Plymewood, improve corporate efficiencies to save costs and lowering borrowing costs as we path towards an investment grade credit rating. 5th, maturing contributions from our horizontals including fleet management, DMS software, charging infrastructure and captive insurance. And finally, deliver ongoing return of capital to shareholders through increased share buybacks and dividends. We continue our journey in building a total mobility ecosystem and are well positioned to maximize our unique global scale. Our original design elements are now firmly in place, and we look forward to focusing all of our attentions on execution to establish new levels of performance for our industry. Speaker 200:15:49Now before we move on, I would like to share some organizational changes that I spoke to that is designed to support our evolving company delivering at a high level of performance. I am very excited to announce the promotion of Adam Chamberlain to Chief Operating Officer. Adam's leadership as Chief Customer Officer and Eastern Regional President since 2022, combined with his extensive experience in automotive industry, positions him perfectly for this new role. Adam's commitment to improving operations and creating customer centric culture will be instrumental in driving a more and convenient experience across our ecosystem. Diana DePries will step into the Chief Customer Officer role, partnering with Adam in operations to continue to build out driveway channel along with our customer ecosystem and related experiences in our aftersales business. Speaker 200:16:47With these changes, Chris Holshue will be handing the baton to Adam, allowing Chris to strengthen our ecosystem to spark growth and serve as the company appointee on the boards of Pinewood Technology and Wheels. Chris has been instrumental in our growth, and we are excited to see his continuing contributions to expand our partnership and enhance the company. These changes provide the organizational leadership and design to deliver best in class results and continue to execute on our strategy, driving profitability through seamless customer experience across our unique ecosystem and aligns our future success and differentiation. Congratulations, Diana, Chris and Adam. Speaker 300:17:35Thank you, Brian. It's an honor to be stepping into this new role. I look forward to leading our drive to operational excellence and enhancing our focus on creating a customer centric culture. Thank you also, Chris, for the operational foundation that you've built, and I'm excited to use this to springboard our company to the next level. We have the team and clear strategy to grow our market share and achieve store potential within a few years. Speaker 300:18:03I'm excited for the team to execute at high levels of performance and realize the massive profitability opportunity our ecosystem provides. Speaker 200:18:11Thank you, Adam, Diana, Chris. I'm excited and looking forward to accelerating our journey to reach our potential. Now I'd like to turn the call over to Tina. Speaker 400:18:22Thanks, Brian, and thank you, everyone, joining us today. Our financing operations segment, primarily driven by DFC, continued its upward trajectory and achieved profitability earlier than expected with income in the second quarter of $7,200,000 compared to a loss of $18,700,000 in the Q2 of last year. This adjacency continues to grow and we are seeing the benefits of diversity in our business model as we increase penetration rates and are now past many of the initial headwinds from CECL reserves. We continue to strategically balance yields, growth and risk through our underwriting and focus on high credit quality loans at market rates of interest. The DFC portfolio balance has now grown to over $3,600,000,000 with origination volumes of $562,000,000 during the quarter. Speaker 400:19:11Originations were consistent this quarter in the prime credit quality band similar with quarters. Overall, our financing operations business continues to perform better than expected. We reiterate that we expect to continue profitability in 2024 and remain confident in the ability for financing operations to deliver long term earnings growth with a fully scaled and seasoned portfolio. As a reminder, each loan originated by DFC is expected to contribute up to 3 times more profitability compared to traditional indirect lending and presents significant upside potential to our profitability and is a key element as we move toward our 2:one EPS to revenue target. Moving on to SG and A. Speaker 400:19:54Adjusted SG and A as a percentage of gross profit was 67.9% during the quarter, which reflects the impact of the CDK event and 67% on a same store basis, which excludes the higher expense profile of our U. K. Business. We continue execution of our U. K. Speaker 400:20:11Network optimization, including streamlining operations and divesting, merging and closing targeted stores. Moving on to our balance sheet and cash flow performance. We reported adjusted EBITDA of $435,000,000 in the quarter driven by the impact of the CDK outage on unit sales, lower new vehicle GPUs as supply normalized and higher interest expense. We ended the quarter with net leverage of approximately 2.3x comfortably below our target of 3x and our bank covenant requirements of 5.75 times. We maintain our financial discipline even with planned growth and target leverage below 3 times. Speaker 400:20:51These figures adjust for the impact of floor plan debt, which is unique to our industry and related to the financing of vehicle inventory. This financing is integral to our operations and collateralized by these assets. The industry treats the associated interest as an operating expense in EBITDA and excludes this debt from balance sheet leverage calculations. Similarly, we have ABS warehouse lines and issuances to capitalize DFC, which are also excluded from our leverage calculations. During the quarter, we generated free cash flows of 127,000,000 dollars Free cash flows were impacted by declining EBITDA due to decreasing margins, the CDK outage in June and an increase in capital expenditures compared to prior year, mainly related to construction at recently acquired locations to meet manufacturer requirements. Speaker 400:21:38Our capital allocation strategy focuses on the regenerative cash flows from our business, which preserves the quality of our balance sheet while supporting our growth initiatives and navigating today's complex environment. Earlier this year, we adjusted our capital allocation strategy to more closely balance acquisitions with shareholder return. As a result of the rebalance focus in the 2nd quarter, we repurchased 2.9 percent of our outstanding shares at a weighted average price of 2.56 dollars Approximately $615,000,000 remains available under our share repurchase authorization. Our vision and ability to deliver on synergies through acquisitive growth remains unchanged and our team has the necessary infrastructure and tools to drive revenues and margins toward our long term target of achieving $2 in EPS per $1,000,000,000 in revenue. Our culture and business is designed to grow and deliver consistent strong performance. Speaker 400:22:35Coupled with the diverse and talented members of our team, this gives us the necessary foundation to achieve our plan and to continue driving value for our shareholders. This concludes our prepared remarks. With that, I'll turn the call over to the audience for questions. Operator? Operator00:22:50Thank you. At this time, we will be conducting a question and answer Our first question is from Ryan Sigdahl with Craig Hallum. Speaker 500:23:24Hey, good morning guys. Congrats, Adam. Speaker 300:23:28Thank you, Ryan. Speaker 200:23:30Good morning, Ryan. Speaker 500:23:32Brian, I want to start with something you said in your prepared remarks. I believe I caught it right, but you said we're on pace for a nearly 50% increase in sequential EPS. Guess if am I looking at the $7.87 in the quarter into Q3 for that 50%? Or I guess some context around that statement would be helpful. Speaker 200:23:53Ryan, so the concept was that CDK cost us $1.10 Add the $1.10 onto the $7.87 and you get what our tracking would have been without the CDK event, which is almost 50% and just a little over 40% excluding the Pinewood impact. Speaker 500:24:15So that's Q2 versus Q1, correct? That 50% is Speaker 600:24:19what you're referring to? Yes, exactly right. Speaker 500:24:21Thank you. Then looking at Slide 14 for my follow-up, mid term, I believe is a new kind of statement in there and it's for $40,000,000,000 to $50,000,000,000 of sales, which isn't far away from where you guys are today. So I guess any timeframe around what type of timeframe we're looking at for midterm? Or I guess is it really just about reaching that revenue range and you can get the $1.20 $0.30 of EPS? Speaker 200:24:49Yes. I think when we think about midterm, we think 2 to 4 years. And if we think long term, it's 5 to 8 years. So I think that's the appropriate way to look at this. I think we're probably going to be able to eclipse those numbers a little bit quicker. Speaker 200:25:03And as you saw in the quarter, we've got some pretty good tailwinds. We made some pretty good improvements in operations. And I think most importantly of the 4 peer groups that have been announced so far, our SG and A as a percentage of gross was the lowest on a same store basis of all 4, which is much different than it was even last quarter. So you're starting to see the impact of the 60 day plan start to take hold. And that 60 day plan, you're going to we're going to be realizing most of that starting on July 1, like we said last quarter. Speaker 500:25:38Good to see. I'll turn it over to the others. Thanks guys. Good luck. Thanks, Ryan. Operator00:25:44Our next question is from Rajat Gupta with JPMorgan. Speaker 700:25:49Great. Thanks for taking the questions. I just had a couple. Just following up on the SG and A and the cost reduction plan, given like 60 days were complete on the 150,000,000 dollars Is there a good framework to think about SG and A to gross in the Q3? I think previously you cited something like 64 to 67. Speaker 700:26:12Are we going to be within that range in the Q3 itself? Or is it going to be later in the year or maybe next year? Maybe if you could clarify that and I have a follow-up. Speaker 200:26:24Sure. Sure, Raja. This is Brian. Hope all is well. I think Speaker 300:26:27most importantly, when we think about Speaker 200:26:27SG and A going forward, I think somewhere around where we were this quarter in Q3 for two reasons. Even though rightsizing and the 60 day plan are taking hold, okay? And I can give you some specifics on that in just a second. It's important to remember that we still have the possibility that new car GPUs are a little bit inflated still. So that could offset it. Speaker 200:26:59And by the time you hit September, October, you start to feel that going into the winter seasonality. I would also say this. So we did eclipse the first half of what we've now called the 60 day plan. We've earmarked $150,000,000 and we eclipsed that on July 1. I got the report yesterday. Speaker 200:27:22We're now over $200,000,000 that will be realized mostly in Q3, okay, with the remaining difference of about $100,000,000 coming primarily from inventory reductions, which we've got lots of opportunity to improve there and it may take us closer to the end of the year. So I would say, if we're lucky, we'll get to realize some of that in Q4. But definitely into 2025, we'll get the benefits of most of that. Speaker 700:27:55Got it. That's very clear. And then just on parts and services, clearly June was impacted by CDK. I was curious if you could give us a sense of the run rate you saw in April, May and maybe what are you seeing in July? And also, I'd love to know like if there's any opportunity to take more price and perhaps some of the acquired stores over the last couple of years where they might not have been as proactive or opportunistic like the legacy stores? Speaker 700:28:31Thanks. Speaker 200:28:34Yes. I think if we think about our potential, which I think is what you're indicating on the newly acquired stores, we've spent now, what, 4.5 years being able to add almost $25,000,000,000 in revenue of some good stores, but a lot of stores that have massive potential. And I think to highlight that if you get a little more detail into our numbers, our value auto sales, which is over 9 year old vehicles, is now only 12% of our mix. It used to be in the mid-twenty percent of our mix, meaning that we're not selling those things that Lithia typically does. So that's one of the opportunities. Speaker 200:29:15Obviously, in service body and parts, there's further opportunities to be able to grow that. And obviously, the leverage of the whole gets there. Now in terms of parts and service, which was the first part of your question, pre CDK event, we were tracking in the mid to low single digits on a same store sales basis. And then obviously, when you're handwriting our O's, it's a little bit more difficult that we did get most of the business that we had during that 12 day period into the books in June. However, there was a little carryover for the first 10 days or so. Speaker 200:29:52So we are seeing a little bit of lift in July. However, July also has 2 extra days relative to last year. So anything that I give you, it automatically should be up about 8% or 9% just because of the fact that we've got 23 days instead of 21 days in July. Thanks, Rajat. Speaker 700:30:12Got it. Thank you. Operator00:30:17Our next question is from Bret Jordan with Jefferies. Speaker 600:30:21Hey, good morning guys. Speaker 800:30:23Hi, Brett. Speaker 900:30:24Brian, I think you just said the possibility that new car GPUs are a little inflated still. Could you sort of talk about where you see that glide path now and maybe the cadence in the quarter on GPU? Speaker 200:30:39Sure, sure. We were fortunate that June ended up looking pretty darn good. And if you look sequentially quarter over quarter, we were basically the same as we were last quarter on our total vehicle GPU. Now going back 5 years, okay, we were about 3,500 to 3,700 in total GPUs including F and I. Today, we sit at 4,700 still, okay? Speaker 200:31:07We do know that our F and I is structurally different than it was before because of the ability to improve for 5 years. So we think that there's a couple of $100 there that would have taken our F and I from $1600 up to about $1800 And then the single biggest difference and this is a big difference when you start to think about your SG and A as well is we now have a good portion of our business in the high margin regions of the Southeast and South Central, which has higher F and I, less regulation, a lot higher average store size, which really helps us a ton. So we think that our normalized total vehicle gross profit with F and I is somewhere between $42 $4,500 meaning that if we're still sitting at $4,700 there's a chance that $200 to $500 still has to come out, but we're going to do everything in our power. I would say this, we believe we're starting to believe that we could be at the bottom, which is great. Now we can actually build back up because everything that we're talking about does get diluted a little bit by this overhang of GPUs. Speaker 200:32:22But I do think that we've got the ability to be able to power through this now and be able to grow earnings and grow our same store sales base from this point forward. Speaker 900:32:34Okay. And a quick question on the dollar Adam Speaker 200:32:36had a little bit more to share with you too on that Brett. Okay. Operator00:32:38Hey Brett. Hey Brett. Yes, just Speaker 300:32:40to add to that. Pre COVID, we were seeing incentives as a percentage of MSRP in the kind of 10% to 11% range. Right now, we've climbed kind of slowly through the year and running about 6% to 6.5%. So if you take then the delta to pre COVID levels of about 4% to 5%, that could be another 2 to 2,500 based on the average selling price of a car sort of mid to late 40s. Does that make sense? Speaker 300:33:04So there's kind of offset between the 2 whether we decrease a little bit sequentially, but we also expect with day supply, we expect some of the OEMs to be stepping up incentive levels as well. Speaker 900:33:17Okay. Operator00:33:18All Speaker 900:33:18right. On the CDK $1.10 as far as business interruption in insurance or is there a piece of that you can bring back and maybe timing that that is that going to fall within this year if you get some recovery? Speaker 400:33:35Yes. Brett, this is Tina. We do have cyber insurance and obviously are going to work with carriers around that. It does take some time to put that claim together and work that through. So hopefully there's something there, but we didn't record anything in the Q2. Speaker 900:33:50All right. Speaker 800:33:50Thank you. Operator00:33:53Our next question is from John Murphy with Bank of America. Speaker 1000:33:58Good morning, everybody. I just had two questions for you guys. First, Brian, on the Wheels Inc. Acquisition or sort of tie up here, I'm just curious when you think about fleet management, how does it kind of dovetail into the core business? Is it something where you sell the new vehicles and you manage them and then you're able to sell them out of the fleet into your business and then retail them? Speaker 1000:34:24I mean, what's the general take here on fleet management? Speaker 200:34:29Yes. I may have Chris jump in a little bit on this, but let me just let me take a shot at this, okay? I think most importantly in the relationship, we look at the synergies first. However, they have very high levels of service expectations for their drivers. And I challenge all of us on the lithium driveway teams to be able to meet those demands because it is a different level of service than probably even what our retail customers get. Speaker 200:34:55So most importantly, for us to realize the synergies in the partnership with Wheels, which are primarily the ability to sell some new vehicles to them to help embellish the fleets that they service, okay? That's an important thing. They divest somewhere around 100,000 plus vehicles a year, which if we can do a good job and play pay market and build driveway green cars in the Lithia channels to be able to attract more customers. And obviously, we've now got a pipeline of vehicles that maybe competitors don't have. Ultimately, we'll have to be the highest payers for those, but those relationships can grow and build and bond. Speaker 200:35:41In addition, they maintain all those cars, okay? And that is maintained through multiple different networks of retailers today. If we could get some of that business or all of that, it's a massive lift to service and parts long term. That's where we start with the synergies. The other neat part about it is when I talk about the service level that they provide their drivers, we were inspired, Chris and I, when we met with them, what, almost 16, 17 months ago now, at their ability to provide services to consumers, to their drivers that we have never even contemplated, okay? Speaker 200:36:24They've got the relationships, the APIs in their apps, the pricing methodology and the contracts negotiated where you get into more of subscription services like what we try to do with service contracts, but these are big dollar amounts. Their business is based off small dollar amounts such as selling people toll services where a customer says, I want my tolls to be done on my app, okay, I want to pay for everything in one spot rather than to have to go into the toll companies or those municipalities. They don't have to do that, okay? And they negotiate with municipalities discounts on that and then pass some of the discounts along to their users. So it's pretty exciting. Speaker 200:37:12There's probably half a dozen examples like that, that we believe could be monetizable within the Lithia and Driveway portals to be able to access and be a conduit to further growth in our F and I products or our subscription services, creating greater ties with our consumers and more touch points than what we currently have. Speaker 1000:37:35That's incredibly helpful. And just a second question on interest rates, which is an obvious question, but you guys have not really addressed too much. I think here is, I mean, if you look at what's happened in the last two and a half years, we have basically about a 400 basis point or maybe a little more rate increase to the auto consumer. And everything that you've done over that timeframe is just better and better and the industry is putting up record profits. There's no real discussion about how big a benefit that could be as rates come back down. Speaker 1000:38:04And people look about ASPs and your GPUs and say they're just not sustainable, but they've been sustainable and very strong in the face of that. And effectively, you're looking at something that's almost the 15% hickey or incremental to the ASP. So I'm just curious, as on the good guys side of this, how you guys think about what the potential could be here? And I think you're maybe conservative on your GPU and ASP assumptions in the face of this. What's your take? Speaker 400:38:37John, this is Tina. I mean on the interest side and I'll start maybe with just our business, right? We obviously have several results of variable debt. So there is a tailwind that we can get as rates get cut from that perspective. Around consumer affordability, it's impacted and we've talked about that in the past around what that monthly payment is. Speaker 400:38:54And then I think that gives a good strength and tailwind for consumers going forward since they're monthly payment shoppers. And Brian, I don't know if you have anything to add to that. But I think affordability is something we've always commented on that's important that drives our business. Speaker 200:39:07John, I think when we think it from an impact and magnitude to the organization and I'm sitting here next to Adam who spent a lot of his career with manufacturers. His focus and the operational team's focus of our Presidents and Regional Vice Presidents, We have tons of opportunity in terms of inventory and being able to control inventory. And now that the ecosystem is fairly well built and our people are out there swinging and they get this, we're talking about almost $1,000,000,000 cut in total inventory between new and used by year end, while still maintaining our same growth rates, okay? And if nothing else, improving velocity of our turns to be able to improve that. But we're talking that that's almost $100,000,000 in interest rate savings at today's rate compounded with the things that Tina just spoke to. Speaker 1000:40:07Okay. Thank you very much guys. Speaker 200:40:10Thanks, John. Operator00:40:12Our next question is from Douglas Dutton with Evercore. Speaker 600:40:17Hey, team. Thanks for taking my question here. Just had a question on the buyback. Obviously, a very strong quarter there, about 2 $100,000,000 in repo. Is that what would you handicap as the new normal there going forward Q3, Q4 and 25? Speaker 600:40:33Do you think high 8 figure, low 9 figure buyback could be the norm? Or are we going to go back to that 10% to 12% level of free cash? Speaker 400:40:41Yes. I mean for us, this is Tina. When we think about capital allocation, it really is balancing valuations that we're seeing out there from an M and A perspective as well as the stock price and how we can be opportunistic in it. And so from our perspective, it's always running that math as we look at what the opportunities are. M and A as you know is core to our business and our strategy and we see really strong value and continue to grow the footprint. Speaker 400:41:04Our focus is here in North America, especially in the United States where there's lots of opportunity in the fragmented market. So we don't really set sort of a set dollar amount on our approach. It's really looking at what is that opportunistic purchase that we can make compared to our stock versus the M and A activity out there from that perspective. Brian, if Speaker 200:41:24you want me to embellish a little bit on that too? Keep this in mind as well Doug. The marketplace is pricing acquisitions close to 3 years average earnings on inflated earnings. So when we look at that and the opportunity that's not that appealing because we typically look at pretty high returns on what we expect to be able to buy things through. We think that will subside, okay? Speaker 200:41:50And I think our standard line is you already got that earnings, why do you expect us to pay for it? But we are are competitive buyers and we'll continue to grow and find opportunistic acquisitions expecting somewhere between $2,000,000,000 $4,000,000,000 in the years to come. More importantly than that, the value that our stock trades at now one of the lowest in the sector, so we would say we're at trough earnings potential, okay? And we're also at trough multiples. So when we look at the fact that I can look around this room with the 6 of us in here and confidently say that the $2 of EPS for every $1,000,000,000 of revenue is a very high probability of success in the mid to long term range, okay? Speaker 200:42:37And you can see the reconciliation on Page 14. We updated the slide because our forecasting is quite clear on it. We've now disseminated through the organization. It's clear that we're about $0.80 right now in that ratio, so about a 0.8 to 1 rather than a 2 to 1. We've got somewhere around $0.60 to 0.70 Speaker 300:42:58dollars that Speaker 200:42:58we think can be realized in the potential within our stores as well as the acquisitions that come from the capital that we've allocated and that I just walked through with you. Our financing operations of what Chuck talked about at maturity gets us to $0.22 to $0.25 additional We talk about capital efficiencies that Tina just spoke to and the idea of using some of the capital for share repurchases, especially if we're going to be penalized this much, okay? That's another $0.25 to $0.35 okay? Massive amounts as well. We haven't even got into the new adjacency that Chris is going to be working on with wheels and Pinewood and the things that we don't even really share with the world that's the advantages of what Lithia and Driveway built in an ecosystem that is totally different than what anyone else in the space has. Speaker 200:43:49And now you're starting to see that realization come through. And as long as operation can keep going, which I know it will under Adam's leadership, that we'll be able to take that potential and realize the true potential of what we've built over the last 8 to 10 years. Speaker 600:44:08Awesome. I appreciate the detailed answer there and you actually answered my follow-up as part of that. So I will turn it over. Thanks, Dean. Speaker 200:44:15Great, Doug. Thanks. Operator00:44:17Our next question is from Colin Langan with Wells Fargo. Speaker 800:44:22Great. Thanks for taking my questions. Can I just follow-up on your comments on sort of you addressed sort of new GPU coming down only, I think you said $200 to $500 that did include when you quoted at F and I? I think in the past, you've talked pretty clearly how you think new GPU, at least alone, would normalize at pre COVID level. So has that part of it changed? Speaker 800:44:45Is it just F and I is offsetting some of that? And if it's changed, why has it changed? Thanks. Speaker 200:44:54So in my comment, when I said we're at 4,700 and we're going to go to 40 we think we're going to be at 42 to 45, that was total GPU, okay, between new end use. We do believe that the way that you get there that $200 to $500 is some recovery of used vehicles, which are still at depressed levels below where they were pre COVID, okay? And if we can get more into the value auto cars at Lithia, we're making about $200 more on every value auto car and turning about 3 to 4 times as fast, okay, than what we do on a certified car. So we think that there's a lot of opportunity there. So it's probably, I would say, dollars 300 to $500 return of used vehicles and maybe $8,000 to $1,000 drop still in new vehicles. Speaker 200:45:42If we can prevent that, then that's the upside. But I think we're real close to normalization at this stage, Not assuming some macro factor that changes things, okay? But we feel real comfortable with where we're sitting today that it's been a softer landing rather than a pretty abrupt landing. Speaker 800:46:04Got it. That's a helpful clarification. And then you mentioned $1.20 CDK impact. I think the question earlier was recovery. How should we think about that instead of insurance recovery? Speaker 800:46:14I was sort of wondering how much of that lost sales that's in the $1.10 in the quarter? Is a good portion recoverable? Is it most kind of just sort of lost and you're not going to see any sort of benefit into Q3 as maybe things are deferred? How should we be thinking about what kind of maybe pushing Speaker 200:46:33the next quarter? Yes. So it was 1.10 dollars And I would think that a portion of it and I would say less than the majority is probably recoverable. It may be as little as $0.10 to $0.20 A lot of it is really service and parts that was backlogged in terms of production levels. But you have to remember this, even though CDK had this event, 55% of the industry wasn't on CDK in the United States, okay? Speaker 200:47:07So understand that, that customers don't typically wait around for 12 to 15 days to buy another car. They may wait around a little bit on service just because it may be their only service point, especially 40% of our stores are in isolated markets, okay? So that probably helps a little bit. But ultimately, those new and used car customers probably bought, okay? Most customers buy within 72 hours of making the decision to buy even though they may research for 2 to 4 weeks. Speaker 200:47:40They typically buy when they want to buy. So I don't believe there's a ton of that $1.10 that's sitting out there, unfortunately. Speaker 800:47:50Okay. Very helpful. Thanks for taking my question. Speaker 200:47:53Thanks, Collyn. Operator00:47:55Our next question is from Ron Josey with Citigroup. Speaker 600:48:00Hi, this is James Michael on for Ron. Two part question here focused on your evolving omni channel strategies. So first up, can you talk about any shifts you're seeing in the broader online competitive environment? And any update on marketing ROI or underlying conversions across your driveway and green cars digital sales channels? Secondly, how are you balancing investments to tackle that 50x online customer TAM while at the same time cutting burn rates by 40%? Speaker 600:48:27Thank Speaker 200:48:29you. Thanks for the question, James. I think when we think about our green cars and our driveway channels, we're quite pleased to see that our top of funnel is staying pretty consistent, while still reducing marketing budgets by over 50%. So we're pleased with that. We think that we're ready to turn the afterburners on, on both of those channels again because what we were struggling with was customer retention and satisfaction where we were at a 3.7 Google score last year. Speaker 200:49:07Year to date so far, we're at a 4.7. I congratulate our green cars and our driveway teams massively. That's a massive shift meaning that our ability to grow and improve what we used to call a golden ratio, which is the bottom of funnel relative to the top of funnel can be massive. Now that we've got satisfies customers, what you get is repeat and referral business that start to come back now, okay? That's how you access the 50x or 50 times more customers than what our core businesses typically touch, okay? Speaker 200:49:42We are still seeing that 98 plus percent of our customers in driveway and green cars are new to Lithia and green cars and driveway. So that's really exciting to still be able to have. But we built a channel with an experience that's transparent, convenient and simple. And it's a great way to be able to access this, especially as our procurement of used cars and our ability to really leverage the network that we've built start to take hold in the overall ecosystem. Speaker 600:50:19Very helpful. Thank you. Speaker 200:50:21Thanks, James. Operator00:50:23Our next question is a follow-up from Rajat Gupta with JPMorgan. Speaker 700:50:29Great. Thanks for squeezing me in again. I just had a question on the used car GPUs in the 2nd quarter. It looks like the same store numbers were up sequentially, but the overall numbers took a big dip. I mean, I'm sure like UK had like a bit of a mix impact, but I was curious, were there any kind of like onetime liquidation type events in the UK that might have driven that reduction? Speaker 700:50:52And how should we think about just used car GPUs going forward? Thanks. Speaker 200:50:58Raja, you nailed it. That was a great summation that you had there on used car GPUs. We do think that there's opportunity for growth. But again, operationally, we have to get back to selling and keeping those value auto cars that yield the big profits and turn so quickly. That will lift our overall GPUs back up and they're way less sensitive to market condition. Speaker 200:51:21But no, there wasn't any one times or anything like that that was through market conditions. Speaker 700:51:29Got it. Okay. Thank you. Speaker 200:51:31Thanks, Rajat. Operator00:51:34Ladies and gentlemen, we've reached the end of the question and answer session. I would like to turn the call back to Brian DeBoer for closing remarks. Speaker 200:51:42Thank you everyone for joining us today. We really look forward to updating you again and seeing the impacts of the 60 day plan really take hold. We'll talk again in October for the Q3 results. Bye bye.Read moreRemove AdsPowered by