NASDAQ:CXDO Crexendo Q2 2024 Earnings Report $4.45 -0.04 (-0.89%) Closing price 04/17/2025 04:00 PM EasternExtended Trading$4.51 +0.06 (+1.44%) As of 04/17/2025 05:19 PM Eastern Extended trading is trading that happens on electronic markets outside of regular trading hours. This is a fair market value extended hours price provided by Polygon.io. Learn more. Earnings HistoryForecast Crexendo EPS ResultsActual EPS$0.05Consensus EPS $0.04Beat/MissBeat by +$0.01One Year Ago EPSN/ACrexendo Revenue ResultsActual Revenue$14.69 millionExpected Revenue$14.18 millionBeat/MissBeat by +$510.00 thousandYoY Revenue GrowthN/ACrexendo Announcement DetailsQuarterQ2 2024Date8/6/2024TimeN/AConference Call DateTuesday, August 6, 2024Conference Call Time4:30PM ETUpcoming EarningsCrexendo's Q1 2025 earnings is scheduled for Tuesday, May 6, 2025, with a conference call scheduled at 4:30 PM ET. Check back for transcripts, audio, and key financial metrics as they become available.Q1 2025 Earnings ReportConference Call ResourcesConference Call AudioConference Call TranscriptPress Release (8-K)Quarterly Report (10-Q)Earnings HistoryCompany ProfilePowered by Crexendo Q2 2024 Earnings Call TranscriptProvided by QuartrAugust 6, 2024 ShareLink copied to clipboard.There are 15 speakers on the call. Operator00:00:00Greetings, and welcome to the Crexendo Incorporated Second Quarter 2024 Earnings Call. At this time, all participants are in a listen only mode and a question and answer session will follow the formal presentation. Please note, this conference is being recorded. I will now turn the conference over to your host, Mr. Jeff Korn, CEO of Crexendo Incorporated. Operator00:00:34Sir, you may begin. Speaker 100:00:37Thank you, Ollie, and good afternoon, everyone. Welcome to Crexendo's Q2 2024 Conference Call. I'm, as Oli just said, Jeff Korn, Chairman of the Board and CEO of Crexendo. On the call with me today are Doug Gaylor, our President and COO Ron Vincent, our CFO John Britton, our CRO and Anand Busch, our CSO. In a moment, John will read our Safe Harbor statement. Speaker 100:01:01After that, I will give some brief comments on our performance for Q2 and a discussion of what I see happening with the business. Ron will then provide more detail on the numbers before handing the call over to Doug to provide a business and sales update. After that, we will open the call up to questions. John, would you please read the Safe Harbor statement? Speaker 200:01:20Thank you, Jeff. I want to take this opportunity to remind listeners that this call will contain forward looking statements within the meaning of the Securities Act of 1933 and the Securities Exchange Act of 1934. The Private Securities Litigation Reform Act of 1990 5 provides a safe harbor for such forward looking statements. All statements made in this conference call other than statements of historical fact are forward looking statements. Forward looking statements include, but are not limited to, words like believe, expect, anticipate, estimate, will and other similar statements of expectation identifying forward looking statements. Speaker 200:02:02Investors should be aware that any forward looking statements are based on assumptions and are subject to risks and uncertainties that could cause actual results to differ materially from those discussed here today. These risk factors are explained in detail in the company's filings with the Securities and Exchange Commission, including the Form 10 ks for fiscal year ended December 31, 2023, and the Forms 10 Q as filed. Crexendo does not undertake any obligation to publicly update or revise any forward looking statements, whether as a result of new information, future events or otherwise. I'd now like to turn the call back to Jeff. Jeff? Speaker 100:02:44Thank you, John. I'm thrilled to share the outstanding results and strategic direction that highlight our most successful quarter yet as a technology telecom company. Let's dive right into our highlights. This quarter, we exceeded both our internal expectations as well as those of our analysts. I won't step on Ron's thunder, but our revenue number of 14,700,000 dollars up 16% year over year and our net income up 2 20% year over year is in a word remarkable. Speaker 100:03:20Crexendo maintained a streak of achieving GAAP profitability for the 4th consecutive quarter, which is only due to the hard work and dedication everyone in the room with me, as well as the entire Crexendo team. I cannot tell you how lucky I consider myself to work every day with this tremendously talented team. Everyone at Crexendo is focused on driving shareholder value, but also making sure we have the world's best technology for our wonderful licensees and our direct customers. It's been a remarkable period of growth and achievement, signaling a bright future ahead. However, our philosophy remains rooted in continuous improvement. Speaker 100:04:03While it might be tempting to rest on our laurels, we recognize that satisfaction can breed complacency and we are committed to pushing the boundaries further. We have made significant strides in refining our teams and reporting structures. Through these enhancements and staffing processes and responsibilities, our organization is becoming more agile and effective. This ongoing endeavor is crucial as we adapt to the evolving market demands. The key factor in this quarter's success has been the increased efficiency of our customer support team. Speaker 100:04:37We've seen improved installation and response time, and remain committed to elevating our service levels even further. These enhancements directly contributed to our strong performance metrics this quarter. We work every day to improve our operations. We have done an excellent job of improving margins. Part of this is improvements in pricing and the mix of sales, particularly in the MSP market, and also deemphasizing low margin, high labor transactions. Speaker 100:05:06We also work very diligently on our top line revenue and the results in both of those speak for themselves. On our technology front, our migration schedule from our legacy Classic platform to the VIP platform has been slower than anticipated, as we are taking extraordinary measures to assure a smooth migration, particularly with our larger accounts. We have customers that have custom requirements and rightfully demand precision. And while this has delayed some processes, ensuring these migrations are seamless is paramount for retaining such valuable customers. I think a reasonable timeline is that the migration should be completed during Q1 2025. Speaker 100:05:52However, there is no room forever, so completing it perfectly is the goal. We have invested heavily in Oracle Cloud Infrastructure for our next generation hosted services and NetSuite for our internal accounting needs. Make no mistake, these are long term investments in our future. A more robust accounting system is necessary for our now almost completely integrated company and to integrate future acquisitions. Using OCI is important as it provides the most advanced hosting infrastructure in the industry and will improve turn up times and deployment options for some of our larger customers and customers we are attempting to attract. Speaker 100:06:35OCI will also allow us to focus on what we do best and that's developing our technology and services rather than managing data centers. While these investments have a cost associated with them, without current corresponding savings, they are necessary for our evolution and long term profitability. We are fully intending to remain GAAP profitable even while making these investments in our long term future. Our software solutions division is growing rapidly and should be poised for substantial growth. We are the 3rd largest platform provider in the United States and we are well positioned to capitalize on market opportunities, particularly as the number 1 numbers 1 and 2 competitors, Cisco and Microsoft, denigrate certain services and phase out other services. Speaker 100:07:27However, we face stiff competition from other players. It is essential for our long term success to continue to invest in the platform so that we can expand our services and be able to meet the needs of every customer from the SMB market to the enterprise market. The future is really tremendously exciting and we must capitalize on these substantial opportunities. Internationally, we continue to see significant potential, especially in Europe where cloud communications are less prevalent. Our London office is gaining traction and we anticipate strong growth in both Europe and the Pacific Rim. Speaker 100:08:05I am genuinely very pleased with our results of the European operations and the strong pipeline of opportunities that we have there. On the acquisition front, we remain cautious about high multiples driven by private equity, but are constantly looking for strategic opportunities that align with our financial strategies and shareholder expectations. We will only do deals that make strategic sense and can be quickly accretive. In conclusion, our future looks incredibly promising. I am more optimistic than ever about our prospects. Speaker 100:08:42With continued focus on strategic execution, we are poised to further enhance our market position and shareholder value. Thank you for your ongoing commitment and support. We look forward to continual growth and achievements. And with that, I'll now turn the call over to Ron for more details on the financial numbers. Ron? Speaker 300:09:03Thank you, Jeff. Good afternoon, everyone. As Jeff mentioned, we had a wonderful quarter with total revenue for the quarter up 16% to $14,700,000 compared to $12,700,000 for the Q2 of the prior year. Our service revenue increased 10% to $8,100,000 compared to $7,300,000 in the prior Q2 of the prior year. Software Solutions revenue for the quarter increased 35% to $5,300,000 compared to $3,900,000 for the Q2 of the prior year. Speaker 300:09:36Our product revenue decreased 10 percent to $1,300,000 compared to $1,400,000 for the Q2 of the prior year. As we continue to focus on higher gross margin product offerings. Consolidated gross margins for the quarter were 63% as compared to 58% for the Q2 of the prior year. Our software solutions gross margins for the quarter were 73%, that's compared to 67% for the Q2 of the prior year. Our telecom service segment gross margins for the quarter were 58%, as compared to 55% in the Q2 of the prior year. Speaker 300:10:15That's driven by service revenue gross margins of 60%, that's up from 58% in the Q2 of the prior year and our product margins increased to 46% from 38% in the Q2 of the prior year. Operating expenses increased 7% to $14,100,000 compared to $13,200,000 for the Q2 of the prior year. To put this into perspective, we have added 12.5 Speaker 400:10:44FT feet feet feet feet feet feet feet feet feet feet feet feet feet feet feet feet feet feet feet feet feet Speaker 300:10:44feet feet Es and 10 outsourced resources compared to the Q2 of the prior year. So as we continue to invest in our product and our services, net income of $588,000 for the quarter, that's $0.02 per basic and diluted common share compared to a net loss of 544,000 dollars 0.02 dollars loss per basic and diluted common share for the Q2 of the prior year. Non GAAP net income was $2,100,000 for the quarter, that's $0.08 per basic and $0.07 per diluted common share compared to a non GAAP net income of 1,100,000 dollars or $0.04 per basic and diluted common share for the Q2 of the prior year. Our EBITDA for the quarter was 1,400,000 dollars as compared to $383,000 for the Q2 of the prior year, and our adjusted EBITDA for the quarter was $2,200,000 as compared to $1,200,000 for the Q2 of the prior year. Our cash balance at June 30 was $13,600,000 as compared to $10,300,000 at December 31, 2023. Speaker 300:11:52Cash provided by operating activities for the 6 month period of $2,500,000 compared to cash used for operating activities of $673,000 in the prior year. Cash used for investing activities for the 6 month period was nil for the period compared to $92,000 for the same period of the prior year. And cash provided by financing activities was $778,000 compared to cash used for investing activities of $486,000 for the same period of the prior year. I will now turn it over to Doug Gaylor, our President and COO for additional comments on sales and operations. Speaker 500:12:31Thanks, Ron. Q2 was a great quarter for Crexendo and I'm very pleased with our results for the quarter and for the first half of twenty twenty four. Our organic growth rate of 16% year over year in Q2 and 15% organic growth for the first half of the year, along with our 4th consecutive GAAP profitable quarter, were the direct result of our focus on growing the top line organically and managing the fundamentals of the business. Our strong GAAP net income of $588,000 for the quarter or $0.02 a share and our non GAAP net income of $2,100,000 for the quarter or $0.08 a share highlight that we are executing on our business plans extremely well. This is our 23rd consecutive quarter with non GAAP net income and our results for the quarter continue to highlight our improvements in our processes, our procedures and sales as well as our success in managing cost and maximizing synergies from all of our business segments. Speaker 500:13:27These strong results also contributed to our strong positive cash flow for the quarter, which saw our cash position increase 2 23% year over year and 23% from the prior quarter. We continue to see significant organic growth in both segments of our business for the quarter. What is particularly exciting is that our Software Solutions segment achieved 35% organic growth, which propelled us to a combined 16% organic growth rate for the quarter, providing a solid indication that the continued strong demand for our products and services continues. The 35% organic growth rate in our Software Solutions segment has us closing in on the 5,000,000 user mark on our platform that I anticipate we should eclipse this quarter. The rapid growth we are experiencing on our platform is a combination of our existing licensees' continued success, together with strong new logos coming on board as they leave our largest two competitors, Cisco and Microsoft. Speaker 500:14:24Microsoft recently announced end of life of their Metaswitch Max UC platform and has signaled a retreat from their platform business with recent cuts in their Metaswitch division, fueling many opportunities for Crexendo. Our Crexendo licensees and agents continue to benefit from the rapid migration by small and midsize and enterprise level businesses to the cloud. And as our licensees continue to grow, they need additional services and increase their spend with Crexendo. As Jeff previously mentioned, we continue to see strong demand for our software solutions internationally as well and added 2 more new logos out of our U. K. Speaker 500:14:59Office during the quarter. Our Telecom Services segment, including product revenue, grew at 7% organically for the quarter. We've made a conscious effort to focus less on low margin product revenue and thus our services portion for the segment reached double digit growth at 10%, offset by the decline in product revenue growth. We continue to see strong demand for our offerings from our channel partners and saw a 14% growth rate in sales for the quarter from our channel resellers highlighted by a 41% growth in sales from our telecom service brokers, also known as master agents, and those numbers are up significantly compared to Q2 of 2023. Our channel partners sell our services to their prospects and customers on a revenue share basis, and we continue to see nice growth from our existing channel partners. Speaker 500:15:50Our channel partners have strong relationships with us and have strong confidence in our solutions because of our 100% uptime guarantee and our best in class customer service and customer satisfaction results that continues to lead all of our competitors as the highest ranked VoIP provider in the industry on review sites like g2.com. Our largest independent channel partners saw 41% increase in sales year over year and that's again due to our successful partnerships enhancing their customer offerings. Our backlog continues to grow and is now at $71,160,000 an increase of 39% from Q2 of 2023, which is a strong indicator of our future success. As a reminder, our backlog number is the sum of the remaining contract values for our telecom services and our software solutions customers that will be recognized on a sliding scale over the next 60 months. Our gross margins remained strong in our software solutions segment at 73% and our Telecom Service gross margins remained steady from Q1 at 58%. Speaker 500:16:56Telecom Services gross margins continue to be affected by lower margins from our Allegion acquisition that has lower margins under MSP services. And as we have already mentioned, we're working on increasing those margins by being more selective on product sales there. We continue to enhance our offerings with software updates in addition to our platform that continues to expand our product offerings. We recently released new AI offerings that allow customers to automatically create marketing on hold messages, auto attendant greetings, etcetera, using artificial intelligence or AI, replacing the need for expensive third party services to perform the same functions. Our enhanced API 2.0 integration applications allow for more artificial intelligence applications to be developed and deployed on our platform. Speaker 500:17:44We have hundreds of third party developers building solutions to integrate on our platform and we are on the leading edge in regards to delivering AI solutions that everyday end users can use on a daily basis, and they can implement those immediately. As we have mentioned previously, our past acquisitions have been remarkably successful and we are proactively looking for our next synergistic acquisition to complement our organic growth. We're optimistic that our efforts will result in significant inorganic growth opportunities in the future. The first half of twenty twenty four has been really strong for us and we continue to see a lot of momentum and demand for our products and services. We continue to execute well on our business plans for organic growth and increasing our margins, positive cash flow and managing expenses. Speaker 500:18:34Our rapid end user growth highlights that there is still great opportunity for our growth, and I'm very excited about our direction and the ability to continue to deliver the best solution for our customers and the best returns for our shareholders. I'll now turn it back over to Jeff for any further comments. Speaker 100:18:50Thank you, Doug. And Ali, I don't have any further comments. Let's open the call up to questions. Operator00:18:56Thank you. Our first question is coming from Mike Latimore with Northland Capital Markets. Your line is live. Speaker 100:19:37Hi, Mike. How are you? Hi. Speaker 600:19:38Thanks a lot. Good evening. Congrats on the great results here. Cash flow from operations look great and organic growth is excellent. So congrats on that. Speaker 600:19:52I guess I had a question around your software business. The growth rates accelerated, grown say 21% to 25% to 35% over the last few quarters. Can you frame that a little bit more? What are you seeing from new versus existing, selling software versus subscription within there, maybe some actions your own licensees are taking on their part and pricing, just a little more kind of context would be great because that's a pretty big acceleration. Speaker 100:20:26Mike, I'm going to give that to John and Aman to answer. We'll start with John. Speaker 200:20:30Yes. Hi, Mike. How are you doing today? Speaker 700:20:32Good. I'll tell you that Speaker 200:20:34good, good. We are seeing continued growth and success in a couple areas. I mean, one, when we talk about the compounding of the user growth, I think you really understand. We're partnered with some great entrepreneurial companies and larger carriers that are driving at a great growth rate. They continue to excel leveraging our software and that leads them to purchase upgrades and things like that from us in future and we've had a healthy funnel in that area. Speaker 200:21:02We are seeing an influx in interest as Doug indicated from and Jeff indicated from both the Cisco, BroadWorks partners and Microsoft Metaswitch partners and others who have bases that they're concerned about the long term future for them. So they are looking at moving to our platform and we're getting some traction with those type of partners. And we've we just continue to grow also in our ecosystem and the additional services that we can sell to our partners as well. So across that area, just generally across that business now there is a bit of lumpiness to that. So I wouldn't like build that into the model necessarily for 35% software solutions growth, but we do believe we're going to continue to have strong double digit growth in that part of the business. Speaker 200:21:50And I don't know, Anand, if you have anything you want to add to that. Speaker 100:21:53And Ron had a look of relief on his face when he told you not to build that into your model. Speaker 500:21:58Yes. No, I mean, I Speaker 800:21:59think John nailed it pretty well. I think, just to emphasize the other area, yes, I think the idea is to and we've spoken about this before too, Mike, is to kind of get a little bit more predictable with the shift from perpetual to licensing. It's a little lumpy like what John said, but we're also seeing quite a bit of growth in the ecosystem revenue that comes from all of the other services that we add on top of the platform. So it's a bit across the board. And like Jeff said, I cited a little bit of relief not to build that 35% into your model. Speaker 800:22:38We do just as Speaker 200:22:40a follow on, we do provide the break down on point in time versus recurring revenue in the Q. And if you look at that, you do see that the recurring has continued to build consistently quarter over quarter and we're very pleased about that. Gross margin on the software Speaker 600:22:58gross margin on the software business remained very healthy. Is that something that is fairly consistent going forward here, sustainable or will that run a little bit? Speaker 100:23:10The short answer is yes, but I'll let Ron give you more detail. Speaker 300:23:14Yes, Mike. As we focus on gross margin, we've been able to leverage our existing staff. And as I mentioned in my comments, compared to the Q2 of the prior year between consultants that we use third party resources for customer service and engineering related work as well as the addition of 12.5 FT Speaker 400:23:40feet feet feet feet feet feet feet feet feet feet feet feet feet feet Speaker 300:23:40feet feet feet feet feet feet feet feet feet feet feet feet feet feet feet feet feet feet feet feet feet feet Feet Es. We continue to invest in our team It's software is typically anywhere between 75% 80% margins. And so coming in at 73% margin, we're starting to see that increase. Quarters ago, we were lagging and we were in the low 60s and now we're up to 73% margin. We think we can continue to improve on that. Speaker 600:24:13Yes, excellent. Okay, congrats again. Best of luck this year. Operator00:24:22Our next question is coming from Josh Nichols with B. Riley. Speaker 100:24:28Open. Hi, Josh. How are Speaker 900:24:29you doing? Yes, doing great. And it's been great to see some strong report from top to bottom. One thing I just wanted to touch on just as this is like the biggest sequential increase I've seen in backlog for a while going, I think, did you say $71,000,000 is about $2,000,000 is that correct? Yes, dollars Speaker 500:24:5071,150,000 Speaker 400:24:52so. Speaker 900:24:54Who's counting? But Speaker 1000:24:55if you look there, Speaker 900:24:58yes. I'm kind of curious like what's driving such a rapid acceleration in the backlog growth and if you could provide some context into that or the services that are building into that, that would be great. Speaker 500:25:13Yes. Obviously, as you know, the backlog number consists of all of our contractual obligations and most of our customers are on 36 or 60 month agreements. And so as we continue to have strong sales, those numbers go into our backlog immediately. And so that number just continues to compound because of the strong sales that we've got both on software solutions segment and the telecom services segment. So that number, as we continue to grow that number, I think I said it was up 39% year over year. Speaker 500:25:43That's great growth and that's because strong sales on both segments continue to add to that backlog number. Speaker 900:25:52And then just curious, I appreciate the context about the software piece, healthy double digit growth. I understand it's a little bit lumpy and the Q is not out yet, I think, but what's the breakdown in terms of recurring versus one in time for that? Just trying to build in expectations for the future. Speaker 300:26:14Yes. So on the software solution side, 74 percent is recurring revenue and then versus our one time. Speaker 500:26:24Appreciate it. Thank you, guys. Thank you, guys. Operator00:26:30Thank you. Our next question is coming from Ryan Kountze with Needham and Company. Your line is live. Speaker 100:26:38Hi, Ryan. How are you? Speaker 1100:26:39Hey, I'm great. Quick clarification, if I could. I didn't hear your response to Mike's question about your growth in software solutions, if you saw more of that coming from customer expansions or new customer wins? Speaker 100:26:56It's actually both, but Ron can give you more detail on that. Speaker 300:26:59Yes. During the quarter, we had 4 new logos that were added to our partner, and we had 8 upgrade orders. Nice. And on the step Speaker 1100:27:11up in gross margins, can you remind me where you are in your migration over to Oracle there? What percentage is done? And it sounds like there's some further opportunity to see some gross margin lift on the solution side? Speaker 100:27:26Ryan, it's a very small number at this point because we just started the integration with Oracle. We're putting a few new customers on it to make sure we understand their platform and we can do it seamlessly. You really won't see much of a migration until Q1 or Q2 of next year. Speaker 1100:27:43I see. Got it. And what's the competitive environment like there? Obviously, it's tilting very much in your favor with your success, I'm guessing. And how big is that Metaswitch installed base that you can go after, do you estimate? Speaker 500:27:57Fairly large. We think that there's probably 500 or so licensees out there on the Metaswitch platform. When Microsoft bought them 4 years ago, they spent about $270,000,000 acquiring Metaswitch. So it's a fairly decent sized organization. And Microsoft's announcement of retreating out of the telecom platform space just creates opportunity for us. Speaker 500:28:19So we're excited about it. I think we brought on in the last 6 or 9 months quite a few Metaswitch licensees that have migrated over to the Crexendo platform. So we're extremely excited about their removal from that part of the business and or their retreat from that part of the business and the opportunities it's going to create for us. Speaker 1100:28:39Got it. Thanks. And can you remind me how much kind of technology and R and D synergy there is between the software solutions side and your subscription VoIP side? Is it all built on the same base? Or are you still kind of pulling together? Speaker 1100:28:55What's that roadmap look like between the two sides of the business? Speaker 500:28:59Yes, it's all on the same the NetSapiens platform that is our platform software platform solution is also branded as our VIP platform for our direct end our VIP platform for our direct end user business. And we've got 90% of our customers that are on the VIP platform today. We still have some of our classic customers on our older platform that we're migrating over to the VIP platform. And we anticipate, as Jeff mentioned earlier, all of that migration to be complete by the end of Q1. So when we look at that, we're just getting our last customers off of our classic platform and giving them the nice unimportant thing that Speaker 100:29:41you mentioned. Synergies between the two is not an unimportant thing that you mentioned. One of the things we liked when we acquired NetSapiens was the fact that all of a sudden our retail engineers would be working hand in hand with the wholesale engineers who really understand what drives market needs. So it's been a very synergistic opportunity. We eat our own dog food. Speaker 100:30:04All of the Crexendo customers are going to be on the same platform and that's why we work every day to make sure the platform is second to none. Speaker 1100:30:13Perfect. Just one last housekeeping one. I kind of read between the lines in terms of your expanded backlog. It sounds like maybe your new contracts are kind of increasing in duration. Are you doing a little more 5 year deals and threes than you were previously maybe? Speaker 500:30:30Yes, most of our software solutions licensees are on 3 year agreements, but the churn on that is almost negligible. So very little churn on the licensee platform side of the house. On the direct end user customers, on the retail customers, probably the higher majority of those customers are on 60 month contracts. That's where they get the best pricing terms with us. Secondarily to that would be 36 month contracts. Operator00:31:01Thank you. Our next question is coming from Mark Hagen with Lake Street Capital. Your line is Speaker 400:31:09now. Hi, Speaker 100:31:09Mark. How are you doing today? Speaker 600:31:10Hi, good. Speaker 1200:31:11Hey, great. Thank you for taking my questions. I was just wondering if you could put any color around the legacy Phoenix data center and kind of where that's at? My understanding was it was going away and with the OCI investments. Speaker 100:31:24As well, it's a 2 step process or it may morph to a 1 step, but we're moving everybody off of our classic platform onto our VIP platform, which is on our Hosted 1, which will be morphed over to Hosted 2. But as we said, by the end of Q1, we do not expect to be running a separate legacy platform. Speaker 1200:31:46Perfect. I thought I'd gotten the answer a little early, but I just want to make sure. Thanks for my questions. Thanks. Speaker 100:31:52No problem. Thank Operator00:31:56you. Our next question is coming from Chris Sakai with Singular Research. Your line is now open. Speaker 1300:32:03Hello, Chris. Good afternoon. Speaker 1000:32:06Yes. Hi. Good afternoon. Just wanted to get an idea about Speaker 1400:32:12you've got software solutions revenue growth and margin growth. What sort of how can we what should we be expecting in the next quarters as far as that's concerned? Speaker 100:32:25We expect continual growth, Chris, as Anand and John explained previously. We're not going to commit to 35% growth, but all trends look for continual strong growth in that market. I don't have a number for you, but it will be less than 35, but it will be a damn good number. Speaker 1400:32:48Do you foresee one day that software solutions Operator00:32:54would outpace Speaker 1400:32:56telecom services? Speaker 100:32:58Absolutely. Speaker 500:32:59If you look at the growth rate that we're seeing now, software solutions is growing at 3x the rate of our retail division. So there's just a lot of pent up demand for service providers looking for a platform. So we see that segment of the business continuing to grow. And so right now, it's close to 40% of the total revenue stream. Within a year or 2, it could be the majority. Speaker 1000:33:26Okay, interesting. And how is expansion in Australia Speaker 100:33:33going? I'll let Anand answer that. It's going. It's a harder market for us, but we're making some great inroads. Speaker 800:33:40Yes. I mean, I think, as Jeff spoke to, our U. K. Operation actually handled our international operation. We've actually added another resource on the street even in Australia because we continue to see some of our existing partners grow. Speaker 800:33:58We've had a handful of partners that were there and then a number of the logos that Ron referred to as well do come from that region. There's a lot of interesting change. Any of these international markets have consumed the product ever so slightly differently. So we have to keep an eye that, but at the core, it's still the same core platform, the core licensing and whatnot. And then as Jeff mentioned as well, some of these larger service providers were also operating in those regions or larger platform providers, specifically folks like Cisco and BroadSoft, and we're seeing quite a bit of interest there. Speaker 800:34:37And you probably read some of the partners that have actually moved over from BroadSoft. So we continue to see, good progress in those areas. Operator00:34:53Our next question is coming from Igor Tomasek with Freedom Broker. Speaker 1000:35:04Fine. Thanks. Just wanted to ask about your future plans. Maybe given your strong performance for the first half of the year, maybe you can give us some guidance about your full year guidance. Previously, you mentioned that you said double digit. Speaker 100:35:20I'm sorry, Igor, you were breaking up. Apparently, you don't have a crescendo telephone. If you could repeat the question, we would appreciate it. Speaker 1000:35:28Okay. Thank you. So I was talking about your full year guidance. Previously, you mentioned that you would expect double digit organic revenue growth, maybe something changed? Speaker 100:35:41Nothing has changed, except I expect it will be more than the low double digits, more than 10%. We're not ready to give specific guidance, but nothing has changed in our expectation of double digit or better growth. Speaker 1000:35:58Okay, got it. And also wanted to ask a little bit more details about your Oracle partnership. Maybe you can give some numbers on magnitude of cost benefits you expect? Speaker 100:36:13Well, as I indicated before, it's we're testing and learning the process. We expect to move over the course of next year all of our hosted customers over to the OCI platform so that we no longer have to maintain any data centers, which will be a huge cost savings for us. And as I said, it has ancillary benefits as it increases our response time and increases the amount of time at which we can set up the connection. So it'll be a win win. But over the course of next year, we expect to be closing all the data centers and moving everything over to OCI. Speaker 1000:36:49Okay. Thank you. I'm out of questions. Speaker 100:36:52Thank you, sir. Thank you, Igor. Operator00:36:56Thank you. Our next question is coming from Sam McColgan with Breakout Investors. Your line is live. Speaker 600:37:10Yes, thanks. Speaker 700:37:12Hi, Sam. How are you? Yes, yes, very good, very good. Thank you. Yes, brilliant quarter. Speaker 700:37:19You guys are really killing it. Great improvement, revenue, gross margins, everything. Lovely to see OpEx coming down, great cash flows, balance sheet. You're killing on all cylinders, I think. Just one question for me on top of everything else we got asked, which is when you're looking at your backlog, I was just curious in terms of how it breaks down in terms of kind of domestic versus international, if you can give any color there? Speaker 100:37:46I'm not sure we have that handy, but I'll let Ron answer that. Speaker 300:37:50Yes, currently we disclose our backlog by segment. We don't have a backlog disclosure by U. S. Versus international. I'll consider adding that to future reporting. Speaker 100:38:03As I mentioned prior, Sam, international has begun beginning to become a material part of our business, which will trigger certain reporting requirements. So that one, not necessarily, but it is something that we will track and we should be able to start answering for you. Speaker 500:38:21And to just give you a little color on that, Sam, so at the halfway part of this year, we currently have $20,245,000 in backlog remaining for this year for 2024. For 2025, we already have $24,000,000 in backlogs queued up for revenue for 2025. And then that number is $15,172,000 for 2026, dollars 8,589,000 for 2027 and a little bit over $3,000,000 for 2028. So you can see how that backlog is critical for our future success, 2025 already having $24,000,000 in revenue queued up for it. Speaker 700:39:03Yes, those are brilliant numbers for the backlog. And thanks for sharing, and I look forward to hearing the breakdown maybe in the future. Yes, thanks again, guys. Well done. Speaker 100:39:12Thank you, Sam. Speaker 700:39:12That's all for me. Speaker 900:39:14Thank you. Operator00:39:16Thank you. Our next question is coming from Michael Kaufman with MK Investments. Your line is live. Speaker 100:39:22Hello, Michael. How are you this afternoon? Speaker 1300:39:26How are you doing, Jeff? Speaker 100:39:28I am doing great. Thank you. Speaker 1300:39:29I want to really thank the team for an incredibly balanced attack on the business opportunity. And all of the metrics, as people have said before, seem to be perfectly aligned and running in the right direction. And 2 areas of it, so this is the best kept secret in Wall Street, I think, in terms of the opportunity and how perfectly you're attacking it. And I'm wondering what you might be doing in terms of generating more outside exposure for the company in terms of investors. And the other thing is that you were talking about some possible small tuck in acquisitions now that really small companies in this financial environment really don't see an exit strategy and there might be an opportunity, not the companies that think they're worth the moon, but really small companies where strategically either in the geography or somewhere else makes sense to just tack on. Speaker 100:40:44All right, Mike. First, let me thank you for the compliments to both me and the team. It is much appreciated. Secondarily, let me go with your last question regarding acquisitions. Even small tuck in, as I mentioned in my comments, private equity at the moment is paying multiples that are just not supported by Wall Street Sanders in our field. Speaker 100:41:12So that's making it difficult. Now private equity does not have much of an interest in some of our smaller licensees in the $2,000,000 to $5,000,000 range. So you would think that would make it a better multiple. But at the moment, even the small licensees are looking at what the larger licensees are being paid and they have that multiple in their head. Eventually, all acquisitions in Wall Street become rational and we believe the market will come back to us and people will understand what a rational multiple is. Speaker 100:41:43We also have the advantage for somebody who wants to sell, we can make a portion of the purchase price in stock and they can ride with us in the future and to the acceleration we expect. But we're keeping our eyes open and if we see the right tuck in acquisition, we will grab it, but we are not going to do an acquisition for the sake of an acquisition or get anything that is not going to be accretive or enhance our numbers or enhance our business. Speaker 500:42:13And on the other part of the question, Mike, on getting our message out there, we continue to do investment conference after investment conference. We've got summertime, there's not as many investor conferences going on, but they're starting to get queued up over the course of the next 2 months. You'll see us up in New York City quite a few times with different investor conferences telling our story to investors. And then over the course of the next couple of days, we've got quite a few virtual meetings lined up with a lot of retail sites that have picked up on Crexendo story and are trying to get it out there to the masses. So the more times we continue to tell the story, the more people will pick up on the fact that we are a diamond in the rough and appreciate you acknowledging that. Speaker 1300:42:58Best of luck. I'm sure you'll do a great job. And so far, my you've exceeded all my expectations. Speaker 100:43:09Well, if only I could get somebody to tell me that at home, but thank you, Michael. Speaker 1300:43:15Good luck, guys. Speaker 900:43:16Thank you. Operator00:43:19Thank you. As we have no further questions in the queue at this time, I will hand it back to Mr. Korn for any closing comments. Speaker 100:43:27I again want to thank everybody for working every day to make sure these results continue and that we make all of our investors and customers proud. We look forward to talking to you about our Q3 results and have a great afternoon. Speaker 500:43:54Thanks, everybody. Bye Operator00:43:57bye. Thank you. This concludes today's call.Read morePowered by Conference Call Audio Live Call not available Earnings Conference CallCrexendo Q2 202400:00 / 00:00Speed:1x1.25x1.5x2x Earnings DocumentsPress Release(8-K)Quarterly report(10-Q) Crexendo Earnings HeadlinesCrexendo, Inc. (CXDO): A Bull Case TheoryApril 18 at 9:56 AM | insidermonkey.comCrexendo, Inc. to Issue First Quarter 2025 Financial Results on May 6, 2025, at 4:30 PM ETApril 16 at 8:24 PM | gurufocus.comThe Last Time Stocks Looked Like This, They Didn’t Move For 16 YearsThere is nothing the Federal Reserve can do to stop what's coming next for U.S. stocks. As you've seen yourself with all this recent volatility... The wheels are falling off the United States stock market.April 18, 2025 | Stansberry Research (Ad)Crexendo, Inc. to Issue First Quarter 2025 Financial Results on May 6, 2025, at 4:30 PM ET | ...April 16 at 6:34 PM | gurufocus.comCrexendo, Inc.: Crexendo's AI-Powered Cloud Communications Platform Rated #1 in 18 Satisfaction Metrics in G2's Spring 2025 ReportsApril 16 at 11:42 AM | finanznachrichten.deCrexendo's AI-Powered Cloud Communications Platform Rated #1 in 18 Satisfaction Metrics in G2's Spring 2025 ReportsApril 16 at 11:42 AM | finance.yahoo.comSee More Crexendo Headlines Get Earnings Announcements in your inboxWant to stay updated on the latest earnings announcements and upcoming reports for companies like Crexendo? Sign up for Earnings360's daily newsletter to receive timely earnings updates on Crexendo and other key companies, straight to your email. Email Address About CrexendoCrexendo (NASDAQ:CXDO) provides cloud communication platform and services, video collaboration, and managed IT services for businesses in the United States and internationally. It operates through two segments, Cloud Telecommunications Services and Software Solutions. The Cloud Telecommunications segment provides telecommunications services that transmit calls using Internet protocol (IP) or cloud technology, which converts voice signals into digital data packets for transmission over the Internet or cloud; and broadband Internet services, as well as develops end user portals for account and license management, and billing and customer support. This segment is also involved in the sale and lease of cloud telecommunications equipment. In addition, it offers hardware, software, and unified communication solutions for businesses using IP or cloud technology over high-speed internet connection through various devices and user interfaces, such as desktop phones and/or mobile, and desktop applications under the Crexendo brand name. The Software Solutions segment provides a suite of unified communications, collaboration, video conferencing, and contact center solutions. This segment also offers SNAPsolution, an IP-based platform; SNAPaccel, a software-as-a-service based software; subscription maintenance and support services; and professional services, including consulting, technical support, resident engineer, design, and installation services. The company was formerly known as iMergent, Inc. and changed its name to Crexendo, Inc. in May 2011. Crexendo, Inc. was incorporated in 1995 and is based in Tempe, Arizona.View Crexendo ProfileRead more More Earnings Resources from MarketBeat Earnings Tools Today's Earnings Tomorrow's Earnings Next Week's Earnings Upcoming Earnings Calls Earnings Newsletter Earnings Call Transcripts Earnings Beats & Misses Corporate Guidance Earnings Screener Earnings By Country U.S. Earnings Reports Canadian Earnings Reports U.K. Earnings Reports Latest Articles Archer Aviation Unveils NYC Network Ahead of Key Earnings Report3 Reasons to Like the Look of Amazon Ahead of EarningsTesla Stock Eyes Breakout With Earnings on DeckJohnson & Johnson Earnings Were More Good Than Bad—Time to Buy? 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There are 15 speakers on the call. Operator00:00:00Greetings, and welcome to the Crexendo Incorporated Second Quarter 2024 Earnings Call. At this time, all participants are in a listen only mode and a question and answer session will follow the formal presentation. Please note, this conference is being recorded. I will now turn the conference over to your host, Mr. Jeff Korn, CEO of Crexendo Incorporated. Operator00:00:34Sir, you may begin. Speaker 100:00:37Thank you, Ollie, and good afternoon, everyone. Welcome to Crexendo's Q2 2024 Conference Call. I'm, as Oli just said, Jeff Korn, Chairman of the Board and CEO of Crexendo. On the call with me today are Doug Gaylor, our President and COO Ron Vincent, our CFO John Britton, our CRO and Anand Busch, our CSO. In a moment, John will read our Safe Harbor statement. Speaker 100:01:01After that, I will give some brief comments on our performance for Q2 and a discussion of what I see happening with the business. Ron will then provide more detail on the numbers before handing the call over to Doug to provide a business and sales update. After that, we will open the call up to questions. John, would you please read the Safe Harbor statement? Speaker 200:01:20Thank you, Jeff. I want to take this opportunity to remind listeners that this call will contain forward looking statements within the meaning of the Securities Act of 1933 and the Securities Exchange Act of 1934. The Private Securities Litigation Reform Act of 1990 5 provides a safe harbor for such forward looking statements. All statements made in this conference call other than statements of historical fact are forward looking statements. Forward looking statements include, but are not limited to, words like believe, expect, anticipate, estimate, will and other similar statements of expectation identifying forward looking statements. Speaker 200:02:02Investors should be aware that any forward looking statements are based on assumptions and are subject to risks and uncertainties that could cause actual results to differ materially from those discussed here today. These risk factors are explained in detail in the company's filings with the Securities and Exchange Commission, including the Form 10 ks for fiscal year ended December 31, 2023, and the Forms 10 Q as filed. Crexendo does not undertake any obligation to publicly update or revise any forward looking statements, whether as a result of new information, future events or otherwise. I'd now like to turn the call back to Jeff. Jeff? Speaker 100:02:44Thank you, John. I'm thrilled to share the outstanding results and strategic direction that highlight our most successful quarter yet as a technology telecom company. Let's dive right into our highlights. This quarter, we exceeded both our internal expectations as well as those of our analysts. I won't step on Ron's thunder, but our revenue number of 14,700,000 dollars up 16% year over year and our net income up 2 20% year over year is in a word remarkable. Speaker 100:03:20Crexendo maintained a streak of achieving GAAP profitability for the 4th consecutive quarter, which is only due to the hard work and dedication everyone in the room with me, as well as the entire Crexendo team. I cannot tell you how lucky I consider myself to work every day with this tremendously talented team. Everyone at Crexendo is focused on driving shareholder value, but also making sure we have the world's best technology for our wonderful licensees and our direct customers. It's been a remarkable period of growth and achievement, signaling a bright future ahead. However, our philosophy remains rooted in continuous improvement. Speaker 100:04:03While it might be tempting to rest on our laurels, we recognize that satisfaction can breed complacency and we are committed to pushing the boundaries further. We have made significant strides in refining our teams and reporting structures. Through these enhancements and staffing processes and responsibilities, our organization is becoming more agile and effective. This ongoing endeavor is crucial as we adapt to the evolving market demands. The key factor in this quarter's success has been the increased efficiency of our customer support team. Speaker 100:04:37We've seen improved installation and response time, and remain committed to elevating our service levels even further. These enhancements directly contributed to our strong performance metrics this quarter. We work every day to improve our operations. We have done an excellent job of improving margins. Part of this is improvements in pricing and the mix of sales, particularly in the MSP market, and also deemphasizing low margin, high labor transactions. Speaker 100:05:06We also work very diligently on our top line revenue and the results in both of those speak for themselves. On our technology front, our migration schedule from our legacy Classic platform to the VIP platform has been slower than anticipated, as we are taking extraordinary measures to assure a smooth migration, particularly with our larger accounts. We have customers that have custom requirements and rightfully demand precision. And while this has delayed some processes, ensuring these migrations are seamless is paramount for retaining such valuable customers. I think a reasonable timeline is that the migration should be completed during Q1 2025. Speaker 100:05:52However, there is no room forever, so completing it perfectly is the goal. We have invested heavily in Oracle Cloud Infrastructure for our next generation hosted services and NetSuite for our internal accounting needs. Make no mistake, these are long term investments in our future. A more robust accounting system is necessary for our now almost completely integrated company and to integrate future acquisitions. Using OCI is important as it provides the most advanced hosting infrastructure in the industry and will improve turn up times and deployment options for some of our larger customers and customers we are attempting to attract. Speaker 100:06:35OCI will also allow us to focus on what we do best and that's developing our technology and services rather than managing data centers. While these investments have a cost associated with them, without current corresponding savings, they are necessary for our evolution and long term profitability. We are fully intending to remain GAAP profitable even while making these investments in our long term future. Our software solutions division is growing rapidly and should be poised for substantial growth. We are the 3rd largest platform provider in the United States and we are well positioned to capitalize on market opportunities, particularly as the number 1 numbers 1 and 2 competitors, Cisco and Microsoft, denigrate certain services and phase out other services. Speaker 100:07:27However, we face stiff competition from other players. It is essential for our long term success to continue to invest in the platform so that we can expand our services and be able to meet the needs of every customer from the SMB market to the enterprise market. The future is really tremendously exciting and we must capitalize on these substantial opportunities. Internationally, we continue to see significant potential, especially in Europe where cloud communications are less prevalent. Our London office is gaining traction and we anticipate strong growth in both Europe and the Pacific Rim. Speaker 100:08:05I am genuinely very pleased with our results of the European operations and the strong pipeline of opportunities that we have there. On the acquisition front, we remain cautious about high multiples driven by private equity, but are constantly looking for strategic opportunities that align with our financial strategies and shareholder expectations. We will only do deals that make strategic sense and can be quickly accretive. In conclusion, our future looks incredibly promising. I am more optimistic than ever about our prospects. Speaker 100:08:42With continued focus on strategic execution, we are poised to further enhance our market position and shareholder value. Thank you for your ongoing commitment and support. We look forward to continual growth and achievements. And with that, I'll now turn the call over to Ron for more details on the financial numbers. Ron? Speaker 300:09:03Thank you, Jeff. Good afternoon, everyone. As Jeff mentioned, we had a wonderful quarter with total revenue for the quarter up 16% to $14,700,000 compared to $12,700,000 for the Q2 of the prior year. Our service revenue increased 10% to $8,100,000 compared to $7,300,000 in the prior Q2 of the prior year. Software Solutions revenue for the quarter increased 35% to $5,300,000 compared to $3,900,000 for the Q2 of the prior year. Speaker 300:09:36Our product revenue decreased 10 percent to $1,300,000 compared to $1,400,000 for the Q2 of the prior year. As we continue to focus on higher gross margin product offerings. Consolidated gross margins for the quarter were 63% as compared to 58% for the Q2 of the prior year. Our software solutions gross margins for the quarter were 73%, that's compared to 67% for the Q2 of the prior year. Our telecom service segment gross margins for the quarter were 58%, as compared to 55% in the Q2 of the prior year. Speaker 300:10:15That's driven by service revenue gross margins of 60%, that's up from 58% in the Q2 of the prior year and our product margins increased to 46% from 38% in the Q2 of the prior year. Operating expenses increased 7% to $14,100,000 compared to $13,200,000 for the Q2 of the prior year. To put this into perspective, we have added 12.5 Speaker 400:10:44FT feet feet feet feet feet feet feet feet feet feet feet feet feet feet feet feet feet feet feet feet feet Speaker 300:10:44feet feet Es and 10 outsourced resources compared to the Q2 of the prior year. So as we continue to invest in our product and our services, net income of $588,000 for the quarter, that's $0.02 per basic and diluted common share compared to a net loss of 544,000 dollars 0.02 dollars loss per basic and diluted common share for the Q2 of the prior year. Non GAAP net income was $2,100,000 for the quarter, that's $0.08 per basic and $0.07 per diluted common share compared to a non GAAP net income of 1,100,000 dollars or $0.04 per basic and diluted common share for the Q2 of the prior year. Our EBITDA for the quarter was 1,400,000 dollars as compared to $383,000 for the Q2 of the prior year, and our adjusted EBITDA for the quarter was $2,200,000 as compared to $1,200,000 for the Q2 of the prior year. Our cash balance at June 30 was $13,600,000 as compared to $10,300,000 at December 31, 2023. Speaker 300:11:52Cash provided by operating activities for the 6 month period of $2,500,000 compared to cash used for operating activities of $673,000 in the prior year. Cash used for investing activities for the 6 month period was nil for the period compared to $92,000 for the same period of the prior year. And cash provided by financing activities was $778,000 compared to cash used for investing activities of $486,000 for the same period of the prior year. I will now turn it over to Doug Gaylor, our President and COO for additional comments on sales and operations. Speaker 500:12:31Thanks, Ron. Q2 was a great quarter for Crexendo and I'm very pleased with our results for the quarter and for the first half of twenty twenty four. Our organic growth rate of 16% year over year in Q2 and 15% organic growth for the first half of the year, along with our 4th consecutive GAAP profitable quarter, were the direct result of our focus on growing the top line organically and managing the fundamentals of the business. Our strong GAAP net income of $588,000 for the quarter or $0.02 a share and our non GAAP net income of $2,100,000 for the quarter or $0.08 a share highlight that we are executing on our business plans extremely well. This is our 23rd consecutive quarter with non GAAP net income and our results for the quarter continue to highlight our improvements in our processes, our procedures and sales as well as our success in managing cost and maximizing synergies from all of our business segments. Speaker 500:13:27These strong results also contributed to our strong positive cash flow for the quarter, which saw our cash position increase 2 23% year over year and 23% from the prior quarter. We continue to see significant organic growth in both segments of our business for the quarter. What is particularly exciting is that our Software Solutions segment achieved 35% organic growth, which propelled us to a combined 16% organic growth rate for the quarter, providing a solid indication that the continued strong demand for our products and services continues. The 35% organic growth rate in our Software Solutions segment has us closing in on the 5,000,000 user mark on our platform that I anticipate we should eclipse this quarter. The rapid growth we are experiencing on our platform is a combination of our existing licensees' continued success, together with strong new logos coming on board as they leave our largest two competitors, Cisco and Microsoft. Speaker 500:14:24Microsoft recently announced end of life of their Metaswitch Max UC platform and has signaled a retreat from their platform business with recent cuts in their Metaswitch division, fueling many opportunities for Crexendo. Our Crexendo licensees and agents continue to benefit from the rapid migration by small and midsize and enterprise level businesses to the cloud. And as our licensees continue to grow, they need additional services and increase their spend with Crexendo. As Jeff previously mentioned, we continue to see strong demand for our software solutions internationally as well and added 2 more new logos out of our U. K. Speaker 500:14:59Office during the quarter. Our Telecom Services segment, including product revenue, grew at 7% organically for the quarter. We've made a conscious effort to focus less on low margin product revenue and thus our services portion for the segment reached double digit growth at 10%, offset by the decline in product revenue growth. We continue to see strong demand for our offerings from our channel partners and saw a 14% growth rate in sales for the quarter from our channel resellers highlighted by a 41% growth in sales from our telecom service brokers, also known as master agents, and those numbers are up significantly compared to Q2 of 2023. Our channel partners sell our services to their prospects and customers on a revenue share basis, and we continue to see nice growth from our existing channel partners. Speaker 500:15:50Our channel partners have strong relationships with us and have strong confidence in our solutions because of our 100% uptime guarantee and our best in class customer service and customer satisfaction results that continues to lead all of our competitors as the highest ranked VoIP provider in the industry on review sites like g2.com. Our largest independent channel partners saw 41% increase in sales year over year and that's again due to our successful partnerships enhancing their customer offerings. Our backlog continues to grow and is now at $71,160,000 an increase of 39% from Q2 of 2023, which is a strong indicator of our future success. As a reminder, our backlog number is the sum of the remaining contract values for our telecom services and our software solutions customers that will be recognized on a sliding scale over the next 60 months. Our gross margins remained strong in our software solutions segment at 73% and our Telecom Service gross margins remained steady from Q1 at 58%. Speaker 500:16:56Telecom Services gross margins continue to be affected by lower margins from our Allegion acquisition that has lower margins under MSP services. And as we have already mentioned, we're working on increasing those margins by being more selective on product sales there. We continue to enhance our offerings with software updates in addition to our platform that continues to expand our product offerings. We recently released new AI offerings that allow customers to automatically create marketing on hold messages, auto attendant greetings, etcetera, using artificial intelligence or AI, replacing the need for expensive third party services to perform the same functions. Our enhanced API 2.0 integration applications allow for more artificial intelligence applications to be developed and deployed on our platform. Speaker 500:17:44We have hundreds of third party developers building solutions to integrate on our platform and we are on the leading edge in regards to delivering AI solutions that everyday end users can use on a daily basis, and they can implement those immediately. As we have mentioned previously, our past acquisitions have been remarkably successful and we are proactively looking for our next synergistic acquisition to complement our organic growth. We're optimistic that our efforts will result in significant inorganic growth opportunities in the future. The first half of twenty twenty four has been really strong for us and we continue to see a lot of momentum and demand for our products and services. We continue to execute well on our business plans for organic growth and increasing our margins, positive cash flow and managing expenses. Speaker 500:18:34Our rapid end user growth highlights that there is still great opportunity for our growth, and I'm very excited about our direction and the ability to continue to deliver the best solution for our customers and the best returns for our shareholders. I'll now turn it back over to Jeff for any further comments. Speaker 100:18:50Thank you, Doug. And Ali, I don't have any further comments. Let's open the call up to questions. Operator00:18:56Thank you. Our first question is coming from Mike Latimore with Northland Capital Markets. Your line is live. Speaker 100:19:37Hi, Mike. How are you? Hi. Speaker 600:19:38Thanks a lot. Good evening. Congrats on the great results here. Cash flow from operations look great and organic growth is excellent. So congrats on that. Speaker 600:19:52I guess I had a question around your software business. The growth rates accelerated, grown say 21% to 25% to 35% over the last few quarters. Can you frame that a little bit more? What are you seeing from new versus existing, selling software versus subscription within there, maybe some actions your own licensees are taking on their part and pricing, just a little more kind of context would be great because that's a pretty big acceleration. Speaker 100:20:26Mike, I'm going to give that to John and Aman to answer. We'll start with John. Speaker 200:20:30Yes. Hi, Mike. How are you doing today? Speaker 700:20:32Good. I'll tell you that Speaker 200:20:34good, good. We are seeing continued growth and success in a couple areas. I mean, one, when we talk about the compounding of the user growth, I think you really understand. We're partnered with some great entrepreneurial companies and larger carriers that are driving at a great growth rate. They continue to excel leveraging our software and that leads them to purchase upgrades and things like that from us in future and we've had a healthy funnel in that area. Speaker 200:21:02We are seeing an influx in interest as Doug indicated from and Jeff indicated from both the Cisco, BroadWorks partners and Microsoft Metaswitch partners and others who have bases that they're concerned about the long term future for them. So they are looking at moving to our platform and we're getting some traction with those type of partners. And we've we just continue to grow also in our ecosystem and the additional services that we can sell to our partners as well. So across that area, just generally across that business now there is a bit of lumpiness to that. So I wouldn't like build that into the model necessarily for 35% software solutions growth, but we do believe we're going to continue to have strong double digit growth in that part of the business. Speaker 200:21:50And I don't know, Anand, if you have anything you want to add to that. Speaker 100:21:53And Ron had a look of relief on his face when he told you not to build that into your model. Speaker 500:21:58Yes. No, I mean, I Speaker 800:21:59think John nailed it pretty well. I think, just to emphasize the other area, yes, I think the idea is to and we've spoken about this before too, Mike, is to kind of get a little bit more predictable with the shift from perpetual to licensing. It's a little lumpy like what John said, but we're also seeing quite a bit of growth in the ecosystem revenue that comes from all of the other services that we add on top of the platform. So it's a bit across the board. And like Jeff said, I cited a little bit of relief not to build that 35% into your model. Speaker 800:22:38We do just as Speaker 200:22:40a follow on, we do provide the break down on point in time versus recurring revenue in the Q. And if you look at that, you do see that the recurring has continued to build consistently quarter over quarter and we're very pleased about that. Gross margin on the software Speaker 600:22:58gross margin on the software business remained very healthy. Is that something that is fairly consistent going forward here, sustainable or will that run a little bit? Speaker 100:23:10The short answer is yes, but I'll let Ron give you more detail. Speaker 300:23:14Yes, Mike. As we focus on gross margin, we've been able to leverage our existing staff. And as I mentioned in my comments, compared to the Q2 of the prior year between consultants that we use third party resources for customer service and engineering related work as well as the addition of 12.5 FT Speaker 400:23:40feet feet feet feet feet feet feet feet feet feet feet feet feet feet Speaker 300:23:40feet feet feet feet feet feet feet feet feet feet feet feet feet feet feet feet feet feet feet feet feet feet Feet Es. We continue to invest in our team It's software is typically anywhere between 75% 80% margins. And so coming in at 73% margin, we're starting to see that increase. Quarters ago, we were lagging and we were in the low 60s and now we're up to 73% margin. We think we can continue to improve on that. Speaker 600:24:13Yes, excellent. Okay, congrats again. Best of luck this year. Operator00:24:22Our next question is coming from Josh Nichols with B. Riley. Speaker 100:24:28Open. Hi, Josh. How are Speaker 900:24:29you doing? Yes, doing great. And it's been great to see some strong report from top to bottom. One thing I just wanted to touch on just as this is like the biggest sequential increase I've seen in backlog for a while going, I think, did you say $71,000,000 is about $2,000,000 is that correct? Yes, dollars Speaker 500:24:5071,150,000 Speaker 400:24:52so. Speaker 900:24:54Who's counting? But Speaker 1000:24:55if you look there, Speaker 900:24:58yes. I'm kind of curious like what's driving such a rapid acceleration in the backlog growth and if you could provide some context into that or the services that are building into that, that would be great. Speaker 500:25:13Yes. Obviously, as you know, the backlog number consists of all of our contractual obligations and most of our customers are on 36 or 60 month agreements. And so as we continue to have strong sales, those numbers go into our backlog immediately. And so that number just continues to compound because of the strong sales that we've got both on software solutions segment and the telecom services segment. So that number, as we continue to grow that number, I think I said it was up 39% year over year. Speaker 500:25:43That's great growth and that's because strong sales on both segments continue to add to that backlog number. Speaker 900:25:52And then just curious, I appreciate the context about the software piece, healthy double digit growth. I understand it's a little bit lumpy and the Q is not out yet, I think, but what's the breakdown in terms of recurring versus one in time for that? Just trying to build in expectations for the future. Speaker 300:26:14Yes. So on the software solution side, 74 percent is recurring revenue and then versus our one time. Speaker 500:26:24Appreciate it. Thank you, guys. Thank you, guys. Operator00:26:30Thank you. Our next question is coming from Ryan Kountze with Needham and Company. Your line is live. Speaker 100:26:38Hi, Ryan. How are you? Speaker 1100:26:39Hey, I'm great. Quick clarification, if I could. I didn't hear your response to Mike's question about your growth in software solutions, if you saw more of that coming from customer expansions or new customer wins? Speaker 100:26:56It's actually both, but Ron can give you more detail on that. Speaker 300:26:59Yes. During the quarter, we had 4 new logos that were added to our partner, and we had 8 upgrade orders. Nice. And on the step Speaker 1100:27:11up in gross margins, can you remind me where you are in your migration over to Oracle there? What percentage is done? And it sounds like there's some further opportunity to see some gross margin lift on the solution side? Speaker 100:27:26Ryan, it's a very small number at this point because we just started the integration with Oracle. We're putting a few new customers on it to make sure we understand their platform and we can do it seamlessly. You really won't see much of a migration until Q1 or Q2 of next year. Speaker 1100:27:43I see. Got it. And what's the competitive environment like there? Obviously, it's tilting very much in your favor with your success, I'm guessing. And how big is that Metaswitch installed base that you can go after, do you estimate? Speaker 500:27:57Fairly large. We think that there's probably 500 or so licensees out there on the Metaswitch platform. When Microsoft bought them 4 years ago, they spent about $270,000,000 acquiring Metaswitch. So it's a fairly decent sized organization. And Microsoft's announcement of retreating out of the telecom platform space just creates opportunity for us. Speaker 500:28:19So we're excited about it. I think we brought on in the last 6 or 9 months quite a few Metaswitch licensees that have migrated over to the Crexendo platform. So we're extremely excited about their removal from that part of the business and or their retreat from that part of the business and the opportunities it's going to create for us. Speaker 1100:28:39Got it. Thanks. And can you remind me how much kind of technology and R and D synergy there is between the software solutions side and your subscription VoIP side? Is it all built on the same base? Or are you still kind of pulling together? Speaker 1100:28:55What's that roadmap look like between the two sides of the business? Speaker 500:28:59Yes, it's all on the same the NetSapiens platform that is our platform software platform solution is also branded as our VIP platform for our direct end our VIP platform for our direct end user business. And we've got 90% of our customers that are on the VIP platform today. We still have some of our classic customers on our older platform that we're migrating over to the VIP platform. And we anticipate, as Jeff mentioned earlier, all of that migration to be complete by the end of Q1. So when we look at that, we're just getting our last customers off of our classic platform and giving them the nice unimportant thing that Speaker 100:29:41you mentioned. Synergies between the two is not an unimportant thing that you mentioned. One of the things we liked when we acquired NetSapiens was the fact that all of a sudden our retail engineers would be working hand in hand with the wholesale engineers who really understand what drives market needs. So it's been a very synergistic opportunity. We eat our own dog food. Speaker 100:30:04All of the Crexendo customers are going to be on the same platform and that's why we work every day to make sure the platform is second to none. Speaker 1100:30:13Perfect. Just one last housekeeping one. I kind of read between the lines in terms of your expanded backlog. It sounds like maybe your new contracts are kind of increasing in duration. Are you doing a little more 5 year deals and threes than you were previously maybe? Speaker 500:30:30Yes, most of our software solutions licensees are on 3 year agreements, but the churn on that is almost negligible. So very little churn on the licensee platform side of the house. On the direct end user customers, on the retail customers, probably the higher majority of those customers are on 60 month contracts. That's where they get the best pricing terms with us. Secondarily to that would be 36 month contracts. Operator00:31:01Thank you. Our next question is coming from Mark Hagen with Lake Street Capital. Your line is Speaker 400:31:09now. Hi, Speaker 100:31:09Mark. How are you doing today? Speaker 600:31:10Hi, good. Speaker 1200:31:11Hey, great. Thank you for taking my questions. I was just wondering if you could put any color around the legacy Phoenix data center and kind of where that's at? My understanding was it was going away and with the OCI investments. Speaker 100:31:24As well, it's a 2 step process or it may morph to a 1 step, but we're moving everybody off of our classic platform onto our VIP platform, which is on our Hosted 1, which will be morphed over to Hosted 2. But as we said, by the end of Q1, we do not expect to be running a separate legacy platform. Speaker 1200:31:46Perfect. I thought I'd gotten the answer a little early, but I just want to make sure. Thanks for my questions. Thanks. Speaker 100:31:52No problem. Thank Operator00:31:56you. Our next question is coming from Chris Sakai with Singular Research. Your line is now open. Speaker 1300:32:03Hello, Chris. Good afternoon. Speaker 1000:32:06Yes. Hi. Good afternoon. Just wanted to get an idea about Speaker 1400:32:12you've got software solutions revenue growth and margin growth. What sort of how can we what should we be expecting in the next quarters as far as that's concerned? Speaker 100:32:25We expect continual growth, Chris, as Anand and John explained previously. We're not going to commit to 35% growth, but all trends look for continual strong growth in that market. I don't have a number for you, but it will be less than 35, but it will be a damn good number. Speaker 1400:32:48Do you foresee one day that software solutions Operator00:32:54would outpace Speaker 1400:32:56telecom services? Speaker 100:32:58Absolutely. Speaker 500:32:59If you look at the growth rate that we're seeing now, software solutions is growing at 3x the rate of our retail division. So there's just a lot of pent up demand for service providers looking for a platform. So we see that segment of the business continuing to grow. And so right now, it's close to 40% of the total revenue stream. Within a year or 2, it could be the majority. Speaker 1000:33:26Okay, interesting. And how is expansion in Australia Speaker 100:33:33going? I'll let Anand answer that. It's going. It's a harder market for us, but we're making some great inroads. Speaker 800:33:40Yes. I mean, I think, as Jeff spoke to, our U. K. Operation actually handled our international operation. We've actually added another resource on the street even in Australia because we continue to see some of our existing partners grow. Speaker 800:33:58We've had a handful of partners that were there and then a number of the logos that Ron referred to as well do come from that region. There's a lot of interesting change. Any of these international markets have consumed the product ever so slightly differently. So we have to keep an eye that, but at the core, it's still the same core platform, the core licensing and whatnot. And then as Jeff mentioned as well, some of these larger service providers were also operating in those regions or larger platform providers, specifically folks like Cisco and BroadSoft, and we're seeing quite a bit of interest there. Speaker 800:34:37And you probably read some of the partners that have actually moved over from BroadSoft. So we continue to see, good progress in those areas. Operator00:34:53Our next question is coming from Igor Tomasek with Freedom Broker. Speaker 1000:35:04Fine. Thanks. Just wanted to ask about your future plans. Maybe given your strong performance for the first half of the year, maybe you can give us some guidance about your full year guidance. Previously, you mentioned that you said double digit. Speaker 100:35:20I'm sorry, Igor, you were breaking up. Apparently, you don't have a crescendo telephone. If you could repeat the question, we would appreciate it. Speaker 1000:35:28Okay. Thank you. So I was talking about your full year guidance. Previously, you mentioned that you would expect double digit organic revenue growth, maybe something changed? Speaker 100:35:41Nothing has changed, except I expect it will be more than the low double digits, more than 10%. We're not ready to give specific guidance, but nothing has changed in our expectation of double digit or better growth. Speaker 1000:35:58Okay, got it. And also wanted to ask a little bit more details about your Oracle partnership. Maybe you can give some numbers on magnitude of cost benefits you expect? Speaker 100:36:13Well, as I indicated before, it's we're testing and learning the process. We expect to move over the course of next year all of our hosted customers over to the OCI platform so that we no longer have to maintain any data centers, which will be a huge cost savings for us. And as I said, it has ancillary benefits as it increases our response time and increases the amount of time at which we can set up the connection. So it'll be a win win. But over the course of next year, we expect to be closing all the data centers and moving everything over to OCI. Speaker 1000:36:49Okay. Thank you. I'm out of questions. Speaker 100:36:52Thank you, sir. Thank you, Igor. Operator00:36:56Thank you. Our next question is coming from Sam McColgan with Breakout Investors. Your line is live. Speaker 600:37:10Yes, thanks. Speaker 700:37:12Hi, Sam. How are you? Yes, yes, very good, very good. Thank you. Yes, brilliant quarter. Speaker 700:37:19You guys are really killing it. Great improvement, revenue, gross margins, everything. Lovely to see OpEx coming down, great cash flows, balance sheet. You're killing on all cylinders, I think. Just one question for me on top of everything else we got asked, which is when you're looking at your backlog, I was just curious in terms of how it breaks down in terms of kind of domestic versus international, if you can give any color there? Speaker 100:37:46I'm not sure we have that handy, but I'll let Ron answer that. Speaker 300:37:50Yes, currently we disclose our backlog by segment. We don't have a backlog disclosure by U. S. Versus international. I'll consider adding that to future reporting. Speaker 100:38:03As I mentioned prior, Sam, international has begun beginning to become a material part of our business, which will trigger certain reporting requirements. So that one, not necessarily, but it is something that we will track and we should be able to start answering for you. Speaker 500:38:21And to just give you a little color on that, Sam, so at the halfway part of this year, we currently have $20,245,000 in backlog remaining for this year for 2024. For 2025, we already have $24,000,000 in backlogs queued up for revenue for 2025. And then that number is $15,172,000 for 2026, dollars 8,589,000 for 2027 and a little bit over $3,000,000 for 2028. So you can see how that backlog is critical for our future success, 2025 already having $24,000,000 in revenue queued up for it. Speaker 700:39:03Yes, those are brilliant numbers for the backlog. And thanks for sharing, and I look forward to hearing the breakdown maybe in the future. Yes, thanks again, guys. Well done. Speaker 100:39:12Thank you, Sam. Speaker 700:39:12That's all for me. Speaker 900:39:14Thank you. Operator00:39:16Thank you. Our next question is coming from Michael Kaufman with MK Investments. Your line is live. Speaker 100:39:22Hello, Michael. How are you this afternoon? Speaker 1300:39:26How are you doing, Jeff? Speaker 100:39:28I am doing great. Thank you. Speaker 1300:39:29I want to really thank the team for an incredibly balanced attack on the business opportunity. And all of the metrics, as people have said before, seem to be perfectly aligned and running in the right direction. And 2 areas of it, so this is the best kept secret in Wall Street, I think, in terms of the opportunity and how perfectly you're attacking it. And I'm wondering what you might be doing in terms of generating more outside exposure for the company in terms of investors. And the other thing is that you were talking about some possible small tuck in acquisitions now that really small companies in this financial environment really don't see an exit strategy and there might be an opportunity, not the companies that think they're worth the moon, but really small companies where strategically either in the geography or somewhere else makes sense to just tack on. Speaker 100:40:44All right, Mike. First, let me thank you for the compliments to both me and the team. It is much appreciated. Secondarily, let me go with your last question regarding acquisitions. Even small tuck in, as I mentioned in my comments, private equity at the moment is paying multiples that are just not supported by Wall Street Sanders in our field. Speaker 100:41:12So that's making it difficult. Now private equity does not have much of an interest in some of our smaller licensees in the $2,000,000 to $5,000,000 range. So you would think that would make it a better multiple. But at the moment, even the small licensees are looking at what the larger licensees are being paid and they have that multiple in their head. Eventually, all acquisitions in Wall Street become rational and we believe the market will come back to us and people will understand what a rational multiple is. Speaker 100:41:43We also have the advantage for somebody who wants to sell, we can make a portion of the purchase price in stock and they can ride with us in the future and to the acceleration we expect. But we're keeping our eyes open and if we see the right tuck in acquisition, we will grab it, but we are not going to do an acquisition for the sake of an acquisition or get anything that is not going to be accretive or enhance our numbers or enhance our business. Speaker 500:42:13And on the other part of the question, Mike, on getting our message out there, we continue to do investment conference after investment conference. We've got summertime, there's not as many investor conferences going on, but they're starting to get queued up over the course of the next 2 months. You'll see us up in New York City quite a few times with different investor conferences telling our story to investors. And then over the course of the next couple of days, we've got quite a few virtual meetings lined up with a lot of retail sites that have picked up on Crexendo story and are trying to get it out there to the masses. So the more times we continue to tell the story, the more people will pick up on the fact that we are a diamond in the rough and appreciate you acknowledging that. Speaker 1300:42:58Best of luck. I'm sure you'll do a great job. And so far, my you've exceeded all my expectations. Speaker 100:43:09Well, if only I could get somebody to tell me that at home, but thank you, Michael. Speaker 1300:43:15Good luck, guys. Speaker 900:43:16Thank you. Operator00:43:19Thank you. As we have no further questions in the queue at this time, I will hand it back to Mr. Korn for any closing comments. Speaker 100:43:27I again want to thank everybody for working every day to make sure these results continue and that we make all of our investors and customers proud. We look forward to talking to you about our Q3 results and have a great afternoon. Speaker 500:43:54Thanks, everybody. Bye Operator00:43:57bye. Thank you. This concludes today's call.Read morePowered by