NASDAQ:EVCM EverCommerce Q4 2024 Earnings Report $10.26 -0.20 (-1.91%) Closing price 04/28/2025 04:00 PM EasternExtended Trading$10.25 -0.01 (-0.10%) As of 04/28/2025 04:05 PM Eastern Extended trading is trading that happens on electronic markets outside of regular trading hours. This is a fair market value extended hours price provided by Polygon.io. Learn more. Earnings HistoryForecast EverCommerce EPS ResultsActual EPS-$0.07Consensus EPS -$0.02Beat/MissMissed by -$0.05One Year Ago EPS-$0.12EverCommerce Revenue ResultsActual Revenue$175.00 millionExpected Revenue$170.48 millionBeat/MissBeat by +$4.53 millionYoY Revenue Growth+3.30%EverCommerce Announcement DetailsQuarterQ4 2024Date3/13/2025TimeAfter Market ClosesConference Call DateThursday, March 13, 2025Conference Call Time5:00PM ETUpcoming EarningsEverCommerce's Q1 2025 earnings is scheduled for Thursday, May 8, 2025, with a conference call scheduled at 5:00 PM ET. Check back for transcripts, audio, and key financial metrics as they become available.Q1 2025 Earnings ReportConference Call ResourcesConference Call AudioConference Call TranscriptSlide DeckPress Release (8-K)Annual Report (10-K)SEC FilingEarnings HistoryCompany ProfileSlide DeckFull Screen Slide DeckPowered by EverCommerce Q4 2024 Earnings Call TranscriptProvided by QuartrMarch 13, 2025 ShareLink copied to clipboard.There are 10 speakers on the call. Operator00:00:00Good day, and welcome to Evercomish's Fourth Quarter twenty twenty four Earnings Call. My name is Sherry, and I'll be your host for today's call. At this time, all participants are in a listen only mode. After the speaker presentation, there will be a question and answer session. To ask a question during the session, you will need to press 11 on your telephone. Operator00:00:31I would now like to hand the conference over to your speaker, Mr. Brad Korch, Senior Vice President and Head of Investor Relations for EverCommerce. Please go ahead. Speaker 100:00:43Good afternoon and thank you for joining. Today's call will be led by Eric Riemer, EverCommerce's Chairman and Chief Executive Officer and Ryan Surek, Evercomerce's Chief Financial Officer. Joining them for the Q and A portion of the call are Evercomerce's President, Matt Firestein EverPro's Chief Executive Officer, Josh McCarter and Everhealth's Chief Executive Officer, Evan Berlin. This call is being webcast with a slide presentation that reviews the key financial and operating results for the three months and year ended 12/31/2024, as well as our 2025 guidance. For a link to the live or replay webcast, please visit the Investor Relations section of the EverCommerce website, www.evercommerce.com. Speaker 100:01:28The slide presentation and earnings release are also directly available on the Speaker 200:01:31site. Please turn Speaker 100:01:33to page two of our earnings call presentation, while I review our safe harbor statement. Statements made on this call and contained in the earnings materials available on our website that are not historical in nature may constitute forward looking statements. Such statements are based on the current expectations and beliefs of management. Actual results may differ materially from these forward looking statements due to risks and uncertainties that are described in more detail in our filings with the SEC. We undertake no obligation to publicly update or revise these forward looking statements, except as required by law. Speaker 100:02:04We will also refer to certain non GAAP financial measures in our comments today. A reconciliation of non GAAP to GAAP historical measures is provided in both our earnings press release and our earnings presentation. Before we discuss fourth quarter results, I would like to highlight a press release that we issued earlier in the week. In this press release, we disclosed that we are actively seeking strategic alternatives for our marketing technology solutions. The company began this process in late twenty twenty four and we expect the sale to occur in 2025. Speaker 100:02:32Accordingly, financial guidance provided today will focus on continuing operations and excludes marketing technology. Evercomer does not intend to make any further public comment regarding the review of strategic alternatives until it has been completed or the company determines that a disclosure is required by law or otherwise deemed appropriate. I will now turn it over to our CEO, Eric Reimer. Please Speaker 200:02:55continue. Thank you, Brad. On today's call, I will highlight fourth quarter twenty twenty four results as well as provide an update on our top priorities within our key verticals for 2025. After my remarks, Brian will take over and dive deeper into our financial performance. We ended 2024 on a strong note. Speaker 200:03:14Our fourth quarter reported revenue exceeded the top end of our guidance range. In fact, throughout 2024, we consistently met or beat expectations. For the fourth quarter, GAAP revenue increased 3.3% year over year. At a pro form a basis, which adjusts prior year for the Salve Fitness Solutions, revenue increased 7% year over year. Adjusted EBITDA of 50,400,000 also be the top end of our guidance range, representing a 28.8% margin. Speaker 200:03:44Adjusted EBITDA margin expanded nearly three forty basis points year over year. Payments revenue excluding the fitness solutions grew 8.9% year over year, driven by 9% growth in TPV. Finally, with last quarter's announcement of Josh McCarter Jordan and CEO of EverPro and more recently our announcement that Ever Berlin, our prior Chief Operating Officer has transitioned to the Everheld CEO role, we have made significant progress in our transformation efforts that are key to achieving our growth acceleration goals. With the establishment of these leaders, the sale of our finished solution 2024 and our recent announcement regarding our attempt to sell marketing technology solutions, we are positioning our future growth as a pure play SaaS and embedded payments platform, empowering critical service providers in the SMB space. EverCommerce provides SaaS solutions for the service S and P economy. Speaker 200:04:37We offer tremendous value to our customers by providing the system of action necessary to run their businesses with tailored unique workflows. As you know, we only update our customer count once per year and I am now happy to report that we grew our customer count by more than 7% over the past year. We provide end to end solutions to more than 740,000 customers across our three major verticals. Our large base of customers is a key strength of EverCommerce. Each one of those customers represent the opportunity to utilize embedded payments, add more features and or users and upsell to more robust products as our business grows. Speaker 200:05:14We talked often about our transformation optimization program's financial benefits, whether it's cost savings or accelerated growth. But another key outcome of this program is enhancing our ability to provide more value to our large base of customers. On a pro form a basis in 2024, we generated $690,700,000 of revenue, representing a 5.7% year over year growth. Subscription and transaction revenue grew 8.4% year over year. For the full year, we generated 25.3% adjusted EBITDA margin, which is approximately two thirty basis points of margin expansion year over year. Speaker 200:05:51Finally, our annualized total paper volume or TPV expanded to over 12,600,000,000 As Fred highlighted in his opening remarks, we recently announced that we were exploring strategic alternatives to our marketing technology solutions. These solutions are valuable products to our customers fueled by the fact that service based small businesses need various digital channels to promote their businesses and acquire customers. What has become clear to us as we've been on a transformation optimization journey, however, is that our primary focus, energy and investments need to be providing best in class vertical fast software with the better payment. We believe that focusing on these areas will allow us to maximize long term growth, margin accretion and ultimately shareholder value. From a more practical standpoint, we believe that removing this campaign based revenue stream and lower margin business will help highlight the higher growth, higher gross margin businesses from our core SaaS and payments businesses. Speaker 200:06:48Post the planned sale of the marketing technology business, our core verticals will be EverPro for Home Services, EverHealth for Health Services and EverWell for Wellness with the two former verticals representing approximately 95% of consolidated revenue. EverPro is an industry leading provider of integrated workflow driven solutions for the SMB field service professionals, providing end to end management from lead management, scheduling dispatch, estimating, invoicing and value added solutions such as payments and customer experience management. EverPro faces a fragmented and largely unaddressed market. While there are competitors in our space, our growth opportunity in EverPro largely stems from attracting customers who are not using integrated solutions and from increasing payments adoption. Our twenty twenty five priorities with EverPro are to focus on growing our basic customers and improving the expansion across sell opportunities inherent in the business. Speaker 200:07:43Most importantly, the adoption of payments. We plan to augment our go to market approach, including scaling our efforts in partnerships and channel optimization. Additionally, we are streamlining product development and engineering by unifying roadmaps, rationalizing platforms and leveraging AI to continue to provide market leading products to our customers. While we publicly announced Josh Reibels to lead EverPro, we've also augmented his leadership team with the hiring approved successful leaders across sales, marketing, product and technology. We have broken down the fragmented solution centric organization structure within EverPro and built a strong functional organization that we believe will improve efficiency, enable faster decisions and accelerate growth. Speaker 200:08:29EverHealth is a leading provider of end to end capabilities for small physician practice from scheduling to practice management to patient engagement to revenue cycle management that our healthcare customers need. A Capstone appointment with Ever Health was our announcement in January, but Everbilt will be taking the reins as the new CEO. We are investing in our product to provide enhanced features, AI driven workflows and deeper integrations to create more value for our customers that we believe will provide better customer acquisition and higher retention. Our platform enables providers to select a single partner of choice to support their entire operation. While we leave with SaaS to empower our customers, accelerating payments continues to be a high priority for EverCommerce. Speaker 200:09:12Not only have we made good progress throughout 2024, but the real time investments we're making today are geared toward increased enablement and usage. As I mentioned last quarter, we are specifically investing in our product capabilities and go to market motions to prioritize payment attachment at the point of initial SaaS sale as opposed to a separate add on sales motion. At the end of the fourth quarter, approximately 219,000 customers were enabled for more than one solution, reflecting a 22% year over year growth. As we discussed when we introduced this metric, enabling customers to more than one solution is the first step in the funnel that leads to increased revenue, retention and ultimate profitability of these customers. Once customers are enabled, the next action item process is to facilitate usage. Speaker 200:09:59In the case of payments, this is getting our customers to actively process on our platform. We measure this step in the funnel as utilization. At the end of the fourth quarter, approximately 91,000 customers were actively utilizing more than one solution, reflecting more than a 14% year over year growth, an acceleration over the year over year growth reported in the prior quarter. Customers that purchased and utilized more than one solution are nationally some of our most profitable and stickiest customers. As we have illustrated in the past earnings calls, the effect of more customers taking payments and other add on features and services is higher net revenue retention. Speaker 200:10:35Looking back over the trailing twelve months, our annualized net revenue retention or NRR for the core software payment solutions was 96%, consistent with our prior quarter. Year over year, our payments revenue on a pro form a basis grew 9% accounting for approximately 17% of overall revenue. This is an acceleration in growth versus last quarter and it speaks to the continued progress we're making the payments adoption. We reported our payments revenue on a net basis and as a result, payments revenue contributes approximately 95% gross margin as a meaningful contributor to overall adjusted EBITDA margin. Fourth quarter estimated annual total payments volume or TPV was approximately $12,600,000,000 representing a 9% year over year growth. Speaker 200:11:21As I mentioned earlier, we're making strategic high ROI investments into our payments platform routine, which we believe will result in increased payments adoption, TPV growth and revenue acceleration. Now, I will pass it over to Ryan, who will review our financial results in more detail as well as provide first quarter and full year 2025 guidance. Thanks, Eric. The total reported revenue in the fourth quarter was $175,000,000 up 3.3% from the prior year period. Within total reported revenue, subscription and transaction revenue was $139,000,000 up 4.2% from the prior year period and marketing technology solutions revenue was $29,600,000 down 1.6% from the prior year period. Speaker 200:12:07The amounts presented on this slide for marketing technology revenue include amounts historically presented as marketing technology solutions, as well as related marketing technology components included within subscription and transaction revenue. We manage the business for sustainable organic growth and selectively utilize strategic acquisitions or divestitures to augment the trajectory of this growth. As a result, we believe it is important for investors to also evaluate our growth on a pro form a basis, which is how we measure and manage the business internally. We calculate our pro form a revenue growth as though all acquisitions and divestitures that were completed as of the end of the latest period were closed as of the first day of the prior year period. We believe the pro form a growth rate provides the best insight into the underlying growth dynamics of our business. Speaker 200:12:59For Q4 twenty twenty four, year over year pro form a revenue growth was 7%, while year over year pro form a subscription and transaction revenue growth was 8.9%. The primary difference between the actual pro form a revenue growth is attributable to the removal of prior year revenue associated with the sale of our fitness solutions that closed in 2024. The solid performance in subscription and transaction revenue was largely due to continued execution of our growth strategy to provide customers our core system of action software solutions and driving expansion by promoting cross sell and up sell opportunities, leading with payments. As Eric noted, we also exceeded the top end of our adjusted EBITDA guidance range. Fourth quarter adjusted EBITDA was $50,400,000 representing a 28.8% margin versus 25.4% in Q4 twenty twenty three, which is 17% growth year over year. Speaker 200:13:58Q4 margin expansion was aided by seasonality in our business sequentially, as well as the timing of some transformation investments. On a year over year basis, margins improved due to cost optimization initiatives, mix shift to higher margin products and overall scale economies. Adjusted gross profit in the quarter was $124,000,000 representing an adjusted gross margin of 70.9 percent versus 67.3% in Q4 twenty twenty three. Adjusted gross profit improved largely as a result of positive mix shift in the business. As a percentage of revenue, payments and rebate revenue, both of which have 95% plus gross margin profiles grew compared to the decline in marketing technology, which carries a lower gross margin profile. Speaker 200:14:48Net, turning to adjusted operating expenses, which are reconciled in the appendix to this presentation. Overall adjusted operating expenses modestly increased as a percentage of revenue from 41.9% to 42.1% for the quarter on a year over year basis, while improving on an LTM basis from 42.8% to 42% representing our approach to balance the amount and timing of investments made in our solutions. We maintain our focus on improvement in customer satisfaction and acquisition, while also highly focused on cost discipline and functional support areas. Now turning to some key liquidity measures, we continue to generate significant free cash flow as we invest to grow our business. Cash flow from operations for the quarter was $48,400,000 as compared to $36,000,000 in Q4 twenty twenty three. Speaker 200:15:42Levered free cash flow was $43,800,000 in the quarter and for the trailing twelve month period, we generated more than $94,000,000 in levered free cash flow. Adjusted unlevered free cash flow was $39,100,000 in the quarter and $134,500,000 for the last twelve months, representing 31.520.5% year over year growth respectively. We ended the quarter with 136,000,000 in cash and cash equivalents and we maintained $190,000,000 of undrawn capacity on our revolver. We have $532,000,000 of debt outstanding as of the end of the quarter, which matures in July 2028. Our total net leverage as calculated for our credit facility at the end of the quarter was approximately 2.2 times consistent with our financial policy. Speaker 200:16:33We have $425,000,000 of notional swaps at a weighted average rate of 3.91% for the floating rate component of our interest costs. In December, we successfully repriced the fixed rate component of our term loan as part of the continued transformation and optimization efforts. The term loan was repriced at par and reduced the fixed price component of the interest rate by 50 basis points, while also eliminating the credit spread adjustment to now bear an interest rate of SOFR plus 2.5%, resulting in annualized interest cost savings of approximately $3,300,000 We continue to view strong free cash flow generation as a key priority for the company. With it, we are able to invest in our growing business, while also allowing us to efficiently allocate capital across the spectrum of opportunities, including the outstanding buyback authorization and M and A prospects. In the fourth quarter, we repurchased approximately 623,000 shares for $7,000,000 at an average price of $10.88 per share. Speaker 200:17:40Based on the Board's authorization as of 12/31/2024, we had approximately $32,700,000 remaining in our repurchase authorization that runs through year end 2025. I would now like to finish by discussing our outlook for the first quarter and full year of 2025. As a reminder, our guidance for revenue and adjusted EBITDA for 2025 is based on our continued operations, which will exclude Marketing Technology Solutions. Please note that Marketing Technology Solutions will be reported as discontinued operations beginning in Q1 twenty twenty five. To assist in the comparison of 2025 guidance to prior year results, we have provided the associated amounts of revenue and adjusted EBITDA for marketing technology solutions included in our consolidated results for 2024 as part of this presentation. Speaker 200:18:33For the first quarter of twenty twenty five, we expect total revenue of $138,000,000 to $141,000,000 and adjusted EBITDA of $39,000,000 to $41,000,000 For the full year 2025, we expect total revenue of $581,000,000 to $6.00 $1,000,000 and adjusted EBITDA of $167,500,000 to $175,500,000 Operator, we are now ready to take the first question. Operator00:19:02Thank you. And our first question will come from the line of Bhavin Shah with Deutsche Bank. Your line is open. Speaker 300:19:26Thanks for taking my questions. Congrats on the strong year to finish the year. I guess first just on the Speaker 400:19:32macro, can you just give us an update on kind of what you're seeing with the Speaker 300:19:35health of your customers and any impact you're seeing from tariffs or hesitancy as you kind of approach the administration? Speaker 200:19:46Jim, Matt, you want to take that? Speaker 500:19:47Yes, absolutely. So thanks, Bob, for the question. Right now, seeing really nothing currently discernible in either acquisition, utilization or churn trends that would point to a macro impact at this point in time. And as you know, given the highly digital nature of our new customer acquisition funnel, we do have real near time indicators that we continue to monitor. So we look at things like cost per lead, lead to close conversion rates, cost per acquisition, sales cycle times, new sales ASPs to really assess that net macro impact along with additional utilization and retention indicators. Speaker 500:20:20And right now, again, nothing discernible, but obviously something that we're going to keep our finger on. Speaker 200:20:25And only I'll add to that. If you look at our two main verticals, which represent 95% of our business, our home field service business is really primarily a great fix. We don't do new start to things of that nature and that really is pretty consistent regardless of macro. And then the second largest is our health services Ever Health. And again, very consistent regardless of tariffs or macroeconomics that we see. Speaker 300:20:54That's helpful there. And just a quick follow-up. I know you talked about augmenting your existing go to market with partnerships and channel optimization. Can you just expand on what you exactly mean by that? And how big is partnerships or channel today in terms of driving traffic? Speaker 200:21:11Hey, you want Speaker 300:21:11to take it off? Speaker 500:21:12Yes. I'll certainly talk about it from my perspective and then perhaps Evan and Josh will follow on from the vertical perspectives. I think we've always talked about partnerships as kind of one leg of the stool of our new customer acquisition. As we've always talked about, digital is kind of by far the largest. But partnerships and then in person trade shows and conferences are really the other two legs of that three legged stool of our customer acquisition. Speaker 500:21:37With digital being, as we've always talked about, between 80% to 85% of that new customer acquisition, obviously, from a partnership perspective, it's probably the second stool, but a much smaller stool and a leg in that stool. Evan, anything to add from Evercore? Yes. Speaker 600:21:54It's a great question. I would just say in Evercorealth focused on the existing partnerships we've got plus new partnerships that we see double digit growth in that channel distribution group of partners that we've got and those are other affiliates and other EMRs that are leveraging our patient engagement capabilities as well as the marketplace that we've got within Ever Health. And so there's actually different channels within that third party distribution and something we continue to invest into Mass Point to diversify our channel acquisition and also just reduce our cost of acquisition. Speaker 300:22:30Great. Thanks for taking my questions. Operator00:22:33Thank you. One moment for our next question. And that will come from the line of Alex Sklar with Raymond James. Your line is open. Speaker 700:22:44Great. Thank you. Eric or Matt, on the accelerating customer growth that you referenced, and now seven little over 7% pro form a full year. Can you talk about how that played out from a linearity perspective versus the 3% in 2023? And then with that, what have been kind of the biggest factors for the acceleration? Speaker 700:23:01Is that on the gross retention side? Is it more digital conversion, better on the demand gen? Just kind of curious what's played into that acceleration? Speaker 500:23:10Yes. I appreciate the question. Yes, obviously quite happy with the growth of customers. I think when you think about that total customer count, what goes into that, obviously new customer acquisition trended nicely across the year, again, really driven by our digital efforts, but also again is increasing investments in partnerships and the small other areas that we've been looking to diversify from that standpoint. So across 2024, we certainly saw as we got into Q2 and Q3, some benefit to those efforts from a new customer acquisition standpoint. Speaker 500:23:49I wouldn't say that beyond that there's anything from a trend standpoint. I think our execution from a new customer acquisition standpoint was consistent across the year. And then from obviously a retention standpoint, that's the other side of the coin of the customer count. Retention was where we expected it to be, an area that we continue to invest in, how we engage with our customers, are continuing to invest in our products to make them only more valuable and strengthen their value prop for our end customers. And we continue to iterate across our portfolio on that. Speaker 500:24:21And I think across the course of 2024, that really manifested in that 7% growth of total customers of execution on both the NCA and the retention side. Okay, I'll add to that. Speaker 200:24:33Thanks, Matt. We talked about that 7% growth, but I think the really important number to really focus on is the 740,000 customers. It's a massive scale of SMB customers that gives us the opportunity, which we're getting better and better at providing more value to by providing more services to them. So that continues to be a large focus of ours. Obviously, we're happy to continue that to grow, but the overall scale of that I think it's lost sometimes of how many customers we actually have within the EverCommerce ecosystem. Speaker 700:25:04Great answers. And Eric, I guess you want to dovetail on that for the second question here. So the scale you've built out, you're obviously divesting of the marketing solutions, but you've talked about how important some of these horizontal solutions are to your customer base in general. So strategy post the marketing sale, can you just talk about the opportunity to enable more kind of horizontal optionality, either more marketplace partners, you talked a lot about partnerships today, curious on that strategy broadly. Speaker 200:25:33Yes. No, it's a great question. Look, all of our customers, which is why we went to the marketing space in the first place, they need leads, they need some of the services we do provide. What we've seen in our efforts providing more value, we've seen the greatest success by a large amount in embedded finance, specifically payments. And so as we look to provide more value, I mean, we provide reputation management, we provide other integrated services beyond payments, but we definitely are seeing that as the continued focus, and really the core need of our customers at this time. Speaker 200:26:07So for things outside of the ecosystem that we need to partner to provide more value, yes, we'll bring in partnerships and we have those as we speak and Mac could talk about some of those as well. But I think as we look at the future of where we're going as an organization, we want to make sure we create the best SaaS products for our customers, provide them the best integrated embedded finance that they're looking for to grow their business and really stay laser focused and make sure that we're down on those two objectives. I think now that that? Speaker 500:26:34Yes. I mean, I think so internally super focused on payments, on the customer experience solutions, on edge, which we've talked about over the recent quarters. And again, we certainly you heard Eric talk about the value that marketing technology solutions can provide to end customers. That's certainly something that through third party partnerships, we can continue to provide to those end customers. Speaker 700:26:59Great. Thank you both. Congrats on the quarter. Thank you. Operator00:27:04And one moment for our next question. That will come from the line of Matthew Hedberg with RBC Capital Markets. Your line is Speaker 800:27:14open. Hey guys, it's Mike Richards on for Matt. Thanks for taking the question. Obviously, there's a lot of moving parts, the divestiture, but, Ryan, since this is your first guide, you're kind of owning as a CFO, how should we think about the guidance philosophy relative to Speaker 900:27:32guides in the past? And then, Speaker 800:27:34what are the levers to that growth acceleration in the back half that we should be looking for? Speaker 200:27:40Yes. I think I mean, we feel good about the guide. I think you can see from a guidance perspective for 2024, we came in almost on top of where our guidance was from an actual perspective and exceeded or beat, on a quarterly basis kind of throughout the year. We're trying to give a fiftyfifty in terms of our view of where the business will be. You're right, there's a lot of moving parts. Speaker 200:28:03We had the fitness divestiture in 2024. Obviously, we announced that we're going through a process right now for marketing technology, really to focus in the areas that both Eric and Matt had talked about. But from a guide perspective, in the areas that will be representing our continuing operations, we feel strongly about our ability to kind of see where that is right now. Should anything change, we'll update that. But right now, we spent a good deal of time looking at the historicals and also looking at the trends that we see in the marketplace that Matt talked about upfront. Speaker 200:28:38And yes, for first quarter and for the full year, we feel good right now. Got you. And the word we used all of last year is just being prudent. I think we want to put numbers out there that we feel very confident that we will beat and exceed and as we did every quarter last year and for the full year we expected it the same this year. Speaker 800:29:00Got it. And then it was awesome to see the acceleration of payments. Maybe you guys could talk more on the investments that you're making into that platform and what are some of the biggest frictions you tend to see in adoption and maybe would those investments be addressing those frictions that you're seeing customers? Speaker 500:29:21Yes, for sure. I mean, I think you've heard us talk about the payments funnel before getting more increasing customers to attach, getting those attached customers to activate and then expanding the wallet share of those customers. I think one of the largest friction points we've seen across all of our time dealing with SMBs is just inertia of change and that's something that obviously we're going to we have experienced and we'll continue to push through with investments to remove that inertia of change. So, again, when you look at increasing attach rates to our existing SaaS customers, we've talked you heard Eric talk about prior our integrated sales motion, so making investments there in terms of selling SaaS and payments at the same time, continue to invest in our payment sales team. So having payment sales reps that can follow-up beyond a SaaS sales rep when there's a payments lead that didn't close, closing on that. Speaker 500:30:22In our activation funnel, really putting customer success resources into the ground to follow-up on, great, we've got a payments customer attached, they're starting to utilize, how do we expedite and drive additional utilization there. So again, that's another area of investments. And when you think about expanding wallet share, really the expansion of our product landscape, we've talked about that over several quarters from a payments perspective, improving payment workflows within our core systems of action, the addition of functionality like Cap2Pay across the payments ecosystem. So all three of those core areas of the funnel, we are actively making investments to drive further penetration beyond where we are today. Speaker 200:31:07Great. Thanks. Operator00:31:10Thank you. One moment for our next question. And that will come from the line of Kirk Materne with Evercore ISI. Your line is open. Kirk, if you're on mute, please unmute your line. Operator00:31:54And that will come from the line of Aaron Kimson with Citizens. Speaker 900:32:00Great. Thanks guys. Congrats to Evan on the new role running Everhealth. How should we think about the payments opportunity and the penetration or maturity of that motion within Everhealth relative to Everfrost? Speaker 600:32:12Yes. Thanks, Aaron. Good to see you a couple of weeks back. I think ultimately the opportunity is a little bit smaller when you look at the EverHealth business versus EverPro, just when you think about the overall healthcare dynamics where you've got patient payments as a percentage of the total, but the businesses tend to be larger. The needs in terms of actually giving patients lots of ways to make those payments, especially if you think about the advent and the acceleration of higher deductible plans, it's absolutely something that our customers need deeply embedded within both their patient engagement and their kind of core practice management solution. Speaker 600:32:48So I would say we're very much in the early stages, especially in our core platforms like Doctor. Piranha, where we do have payments integrated. We're still to math point working on building out all of the workflows and then driving all of the kind of funnel steps within our health services ecosystem, get customers enabled, activated and ultimately expand share of wallet as we invest in the product. So we see a lot of continued opportunity within Ever Health from the patient payments perspective. Speaker 200:33:17That's helpful. And then the 740,000 Speaker 900:33:20customers is great to see for the cross sell opportunity. Given that we only get customer count once a year, I wanted to ask on the public call if there's any color you can provide about how we should think about customer count on an ex MarTech basis as of twelvethirtyone-twenty four to see if we can get an idea of how to model that as things happen throughout 2025? Speaker 200:33:39Thanks. Speaker 100:33:42Yes. Aaron, this is Brad. It's about we'll give the exact number when we get to next quarter, but it's about 15,000 customers. Speaker 400:33:52Got it. Operator00:33:56Thank you. One moment for our next question. And we'll try Kirk Materne's line with Evercore ISI. Your line is open. Speaker 200:34:12Hi. Operator00:34:19And hi, Kirk. We're having trouble hearing you on our end. Thank you. That is all the time we have for our question and answer session today. I would now like to turn the call back over to Mr. Operator00:34:35Eric Remmer for closing remarks. Speaker 200:34:38Well, thank you for that. Thanks again for joining us today and for your continued support of EverCommerce. We are very excited about the transformation progress we have made and where it can take us both in '25 and beyond and we look forward to connecting with you individually over the next coming days and weeks. Thank you very much. Operator00:34:55This concludes today's program. Thank you all for participating. You may now disconnect.Read morePowered by Conference Call Audio Live Call not available Earnings Conference CallEverCommerce Q4 202400:00 / 00:00Speed:1x1.25x1.5x2x Earnings DocumentsSlide DeckPress Release(8-K)Annual report(10-K) EverCommerce Earnings HeadlinesEverCommerce Announces Date of First Quarter 2025 Earnings CallApril 24, 2025 | globenewswire.comEverCommerce: An Integrated SaaS Platform With An Expanding MarketApril 22, 2025 | seekingalpha.comWarning: “DOGE Collapse” imminentElon Strikes Back You may already sense that the tide is turning against Elon Musk and DOGE. Just this week, President Trump promised to buy a Tesla to help support Musk in the face of a boycott against his company. But according to one research group, with connections to the Pentagon and the U.S. government, Elon's preparing to strike back in a much bigger way in the days ahead.April 29, 2025 | Altimetry (Ad)Is Now An Opportune Moment To Examine EverCommerce Inc. (NASDAQ:EVCM)?April 19, 2025 | finance.yahoo.comEverCommerce Faces Nasdaq Non-Compliance After Director ResignationApril 11, 2025 | tipranks.comEverCommerce price target raised to $13 from $11 at RBC CapitalApril 10, 2025 | markets.businessinsider.comSee More EverCommerce Headlines Get Earnings Announcements in your inboxWant to stay updated on the latest earnings announcements and upcoming reports for companies like EverCommerce? Sign up for Earnings360's daily newsletter to receive timely earnings updates on EverCommerce and other key companies, straight to your email. Email Address About EverCommerceEverCommerce (NASDAQ:EVCM), together with its subsidiaries, provides integrated software-as-a-service solutions for service-based small and medium sized businesses in the United States and internationally. The company's solutions include business management software that offers route-based dispatching, medical practice management, and gym member management solutions; billing and payment solutions comprising e-invoicing, mobile payments, and integrated payment processing; customer experience solution, which include reputation management and messaging solutions; and marketing technology solutions that cover websites, hosting, and digital lead generation. It also provides EverPro suite of solutions in home services; EverHealth suite of solutions within health services; and EverWell suite of solutions in fitness and wellness services. In addition, the company offers professional services, such as implementation, configuration, installation, or training services. It serves home service professionals, including home improvement contractors and home maintenance technicians; physician practices and therapists in the health services industry; and personal trainers and salon owners in the fitness and wellness sectors. The company was formerly known as PaySimple Holdings, Inc. and changed its name to EverCommerce Inc. in December 2020. EverCommerce Inc. was incorporated in 2016 and is headquartered in Denver, Colorado.View EverCommerce ProfileRead more More Earnings Resources from MarketBeat Earnings Tools Today's Earnings Tomorrow's Earnings Next Week's Earnings Upcoming Earnings Calls Earnings Newsletter Earnings Call Transcripts Earnings Beats & Misses Corporate Guidance Earnings Screener Earnings By Country U.S. Earnings Reports Canadian Earnings Reports U.K. Earnings Reports Latest Articles Alphabet Rebounds After Strong Earnings and Buyback AnnouncementMarkets Think Robinhood Earnings Could Send the Stock UpIs the Floor in for Lam Research After Bullish Earnings?Texas Instruments: Earnings Beat, Upbeat Guidance Fuel RecoveryMarket Anticipation Builds: Joby Stock Climbs Ahead of EarningsIs Intuitive Surgical a Buy After Volatile Reaction to Earnings?Seismic Shift at Intel: Massive Layoffs Precede Crucial Earnings Upcoming Earnings AstraZeneca (4/29/2025)Booking (4/29/2025)DoorDash (4/29/2025)Honeywell International (4/29/2025)Mondelez International (4/29/2025)PayPal (4/29/2025)Regeneron Pharmaceuticals (4/29/2025)Starbucks (4/29/2025)American Tower (4/29/2025)América Móvil (4/29/2025) Get 30 Days of MarketBeat All Access for Free Sign up for MarketBeat All Access to gain access to MarketBeat's full suite of research tools. 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There are 10 speakers on the call. Operator00:00:00Good day, and welcome to Evercomish's Fourth Quarter twenty twenty four Earnings Call. My name is Sherry, and I'll be your host for today's call. At this time, all participants are in a listen only mode. After the speaker presentation, there will be a question and answer session. To ask a question during the session, you will need to press 11 on your telephone. Operator00:00:31I would now like to hand the conference over to your speaker, Mr. Brad Korch, Senior Vice President and Head of Investor Relations for EverCommerce. Please go ahead. Speaker 100:00:43Good afternoon and thank you for joining. Today's call will be led by Eric Riemer, EverCommerce's Chairman and Chief Executive Officer and Ryan Surek, Evercomerce's Chief Financial Officer. Joining them for the Q and A portion of the call are Evercomerce's President, Matt Firestein EverPro's Chief Executive Officer, Josh McCarter and Everhealth's Chief Executive Officer, Evan Berlin. This call is being webcast with a slide presentation that reviews the key financial and operating results for the three months and year ended 12/31/2024, as well as our 2025 guidance. For a link to the live or replay webcast, please visit the Investor Relations section of the EverCommerce website, www.evercommerce.com. Speaker 100:01:28The slide presentation and earnings release are also directly available on the Speaker 200:01:31site. Please turn Speaker 100:01:33to page two of our earnings call presentation, while I review our safe harbor statement. Statements made on this call and contained in the earnings materials available on our website that are not historical in nature may constitute forward looking statements. Such statements are based on the current expectations and beliefs of management. Actual results may differ materially from these forward looking statements due to risks and uncertainties that are described in more detail in our filings with the SEC. We undertake no obligation to publicly update or revise these forward looking statements, except as required by law. Speaker 100:02:04We will also refer to certain non GAAP financial measures in our comments today. A reconciliation of non GAAP to GAAP historical measures is provided in both our earnings press release and our earnings presentation. Before we discuss fourth quarter results, I would like to highlight a press release that we issued earlier in the week. In this press release, we disclosed that we are actively seeking strategic alternatives for our marketing technology solutions. The company began this process in late twenty twenty four and we expect the sale to occur in 2025. Speaker 100:02:32Accordingly, financial guidance provided today will focus on continuing operations and excludes marketing technology. Evercomer does not intend to make any further public comment regarding the review of strategic alternatives until it has been completed or the company determines that a disclosure is required by law or otherwise deemed appropriate. I will now turn it over to our CEO, Eric Reimer. Please Speaker 200:02:55continue. Thank you, Brad. On today's call, I will highlight fourth quarter twenty twenty four results as well as provide an update on our top priorities within our key verticals for 2025. After my remarks, Brian will take over and dive deeper into our financial performance. We ended 2024 on a strong note. Speaker 200:03:14Our fourth quarter reported revenue exceeded the top end of our guidance range. In fact, throughout 2024, we consistently met or beat expectations. For the fourth quarter, GAAP revenue increased 3.3% year over year. At a pro form a basis, which adjusts prior year for the Salve Fitness Solutions, revenue increased 7% year over year. Adjusted EBITDA of 50,400,000 also be the top end of our guidance range, representing a 28.8% margin. Speaker 200:03:44Adjusted EBITDA margin expanded nearly three forty basis points year over year. Payments revenue excluding the fitness solutions grew 8.9% year over year, driven by 9% growth in TPV. Finally, with last quarter's announcement of Josh McCarter Jordan and CEO of EverPro and more recently our announcement that Ever Berlin, our prior Chief Operating Officer has transitioned to the Everheld CEO role, we have made significant progress in our transformation efforts that are key to achieving our growth acceleration goals. With the establishment of these leaders, the sale of our finished solution 2024 and our recent announcement regarding our attempt to sell marketing technology solutions, we are positioning our future growth as a pure play SaaS and embedded payments platform, empowering critical service providers in the SMB space. EverCommerce provides SaaS solutions for the service S and P economy. Speaker 200:04:37We offer tremendous value to our customers by providing the system of action necessary to run their businesses with tailored unique workflows. As you know, we only update our customer count once per year and I am now happy to report that we grew our customer count by more than 7% over the past year. We provide end to end solutions to more than 740,000 customers across our three major verticals. Our large base of customers is a key strength of EverCommerce. Each one of those customers represent the opportunity to utilize embedded payments, add more features and or users and upsell to more robust products as our business grows. Speaker 200:05:14We talked often about our transformation optimization program's financial benefits, whether it's cost savings or accelerated growth. But another key outcome of this program is enhancing our ability to provide more value to our large base of customers. On a pro form a basis in 2024, we generated $690,700,000 of revenue, representing a 5.7% year over year growth. Subscription and transaction revenue grew 8.4% year over year. For the full year, we generated 25.3% adjusted EBITDA margin, which is approximately two thirty basis points of margin expansion year over year. Speaker 200:05:51Finally, our annualized total paper volume or TPV expanded to over 12,600,000,000 As Fred highlighted in his opening remarks, we recently announced that we were exploring strategic alternatives to our marketing technology solutions. These solutions are valuable products to our customers fueled by the fact that service based small businesses need various digital channels to promote their businesses and acquire customers. What has become clear to us as we've been on a transformation optimization journey, however, is that our primary focus, energy and investments need to be providing best in class vertical fast software with the better payment. We believe that focusing on these areas will allow us to maximize long term growth, margin accretion and ultimately shareholder value. From a more practical standpoint, we believe that removing this campaign based revenue stream and lower margin business will help highlight the higher growth, higher gross margin businesses from our core SaaS and payments businesses. Speaker 200:06:48Post the planned sale of the marketing technology business, our core verticals will be EverPro for Home Services, EverHealth for Health Services and EverWell for Wellness with the two former verticals representing approximately 95% of consolidated revenue. EverPro is an industry leading provider of integrated workflow driven solutions for the SMB field service professionals, providing end to end management from lead management, scheduling dispatch, estimating, invoicing and value added solutions such as payments and customer experience management. EverPro faces a fragmented and largely unaddressed market. While there are competitors in our space, our growth opportunity in EverPro largely stems from attracting customers who are not using integrated solutions and from increasing payments adoption. Our twenty twenty five priorities with EverPro are to focus on growing our basic customers and improving the expansion across sell opportunities inherent in the business. Speaker 200:07:43Most importantly, the adoption of payments. We plan to augment our go to market approach, including scaling our efforts in partnerships and channel optimization. Additionally, we are streamlining product development and engineering by unifying roadmaps, rationalizing platforms and leveraging AI to continue to provide market leading products to our customers. While we publicly announced Josh Reibels to lead EverPro, we've also augmented his leadership team with the hiring approved successful leaders across sales, marketing, product and technology. We have broken down the fragmented solution centric organization structure within EverPro and built a strong functional organization that we believe will improve efficiency, enable faster decisions and accelerate growth. Speaker 200:08:29EverHealth is a leading provider of end to end capabilities for small physician practice from scheduling to practice management to patient engagement to revenue cycle management that our healthcare customers need. A Capstone appointment with Ever Health was our announcement in January, but Everbilt will be taking the reins as the new CEO. We are investing in our product to provide enhanced features, AI driven workflows and deeper integrations to create more value for our customers that we believe will provide better customer acquisition and higher retention. Our platform enables providers to select a single partner of choice to support their entire operation. While we leave with SaaS to empower our customers, accelerating payments continues to be a high priority for EverCommerce. Speaker 200:09:12Not only have we made good progress throughout 2024, but the real time investments we're making today are geared toward increased enablement and usage. As I mentioned last quarter, we are specifically investing in our product capabilities and go to market motions to prioritize payment attachment at the point of initial SaaS sale as opposed to a separate add on sales motion. At the end of the fourth quarter, approximately 219,000 customers were enabled for more than one solution, reflecting a 22% year over year growth. As we discussed when we introduced this metric, enabling customers to more than one solution is the first step in the funnel that leads to increased revenue, retention and ultimate profitability of these customers. Once customers are enabled, the next action item process is to facilitate usage. Speaker 200:09:59In the case of payments, this is getting our customers to actively process on our platform. We measure this step in the funnel as utilization. At the end of the fourth quarter, approximately 91,000 customers were actively utilizing more than one solution, reflecting more than a 14% year over year growth, an acceleration over the year over year growth reported in the prior quarter. Customers that purchased and utilized more than one solution are nationally some of our most profitable and stickiest customers. As we have illustrated in the past earnings calls, the effect of more customers taking payments and other add on features and services is higher net revenue retention. Speaker 200:10:35Looking back over the trailing twelve months, our annualized net revenue retention or NRR for the core software payment solutions was 96%, consistent with our prior quarter. Year over year, our payments revenue on a pro form a basis grew 9% accounting for approximately 17% of overall revenue. This is an acceleration in growth versus last quarter and it speaks to the continued progress we're making the payments adoption. We reported our payments revenue on a net basis and as a result, payments revenue contributes approximately 95% gross margin as a meaningful contributor to overall adjusted EBITDA margin. Fourth quarter estimated annual total payments volume or TPV was approximately $12,600,000,000 representing a 9% year over year growth. Speaker 200:11:21As I mentioned earlier, we're making strategic high ROI investments into our payments platform routine, which we believe will result in increased payments adoption, TPV growth and revenue acceleration. Now, I will pass it over to Ryan, who will review our financial results in more detail as well as provide first quarter and full year 2025 guidance. Thanks, Eric. The total reported revenue in the fourth quarter was $175,000,000 up 3.3% from the prior year period. Within total reported revenue, subscription and transaction revenue was $139,000,000 up 4.2% from the prior year period and marketing technology solutions revenue was $29,600,000 down 1.6% from the prior year period. Speaker 200:12:07The amounts presented on this slide for marketing technology revenue include amounts historically presented as marketing technology solutions, as well as related marketing technology components included within subscription and transaction revenue. We manage the business for sustainable organic growth and selectively utilize strategic acquisitions or divestitures to augment the trajectory of this growth. As a result, we believe it is important for investors to also evaluate our growth on a pro form a basis, which is how we measure and manage the business internally. We calculate our pro form a revenue growth as though all acquisitions and divestitures that were completed as of the end of the latest period were closed as of the first day of the prior year period. We believe the pro form a growth rate provides the best insight into the underlying growth dynamics of our business. Speaker 200:12:59For Q4 twenty twenty four, year over year pro form a revenue growth was 7%, while year over year pro form a subscription and transaction revenue growth was 8.9%. The primary difference between the actual pro form a revenue growth is attributable to the removal of prior year revenue associated with the sale of our fitness solutions that closed in 2024. The solid performance in subscription and transaction revenue was largely due to continued execution of our growth strategy to provide customers our core system of action software solutions and driving expansion by promoting cross sell and up sell opportunities, leading with payments. As Eric noted, we also exceeded the top end of our adjusted EBITDA guidance range. Fourth quarter adjusted EBITDA was $50,400,000 representing a 28.8% margin versus 25.4% in Q4 twenty twenty three, which is 17% growth year over year. Speaker 200:13:58Q4 margin expansion was aided by seasonality in our business sequentially, as well as the timing of some transformation investments. On a year over year basis, margins improved due to cost optimization initiatives, mix shift to higher margin products and overall scale economies. Adjusted gross profit in the quarter was $124,000,000 representing an adjusted gross margin of 70.9 percent versus 67.3% in Q4 twenty twenty three. Adjusted gross profit improved largely as a result of positive mix shift in the business. As a percentage of revenue, payments and rebate revenue, both of which have 95% plus gross margin profiles grew compared to the decline in marketing technology, which carries a lower gross margin profile. Speaker 200:14:48Net, turning to adjusted operating expenses, which are reconciled in the appendix to this presentation. Overall adjusted operating expenses modestly increased as a percentage of revenue from 41.9% to 42.1% for the quarter on a year over year basis, while improving on an LTM basis from 42.8% to 42% representing our approach to balance the amount and timing of investments made in our solutions. We maintain our focus on improvement in customer satisfaction and acquisition, while also highly focused on cost discipline and functional support areas. Now turning to some key liquidity measures, we continue to generate significant free cash flow as we invest to grow our business. Cash flow from operations for the quarter was $48,400,000 as compared to $36,000,000 in Q4 twenty twenty three. Speaker 200:15:42Levered free cash flow was $43,800,000 in the quarter and for the trailing twelve month period, we generated more than $94,000,000 in levered free cash flow. Adjusted unlevered free cash flow was $39,100,000 in the quarter and $134,500,000 for the last twelve months, representing 31.520.5% year over year growth respectively. We ended the quarter with 136,000,000 in cash and cash equivalents and we maintained $190,000,000 of undrawn capacity on our revolver. We have $532,000,000 of debt outstanding as of the end of the quarter, which matures in July 2028. Our total net leverage as calculated for our credit facility at the end of the quarter was approximately 2.2 times consistent with our financial policy. Speaker 200:16:33We have $425,000,000 of notional swaps at a weighted average rate of 3.91% for the floating rate component of our interest costs. In December, we successfully repriced the fixed rate component of our term loan as part of the continued transformation and optimization efforts. The term loan was repriced at par and reduced the fixed price component of the interest rate by 50 basis points, while also eliminating the credit spread adjustment to now bear an interest rate of SOFR plus 2.5%, resulting in annualized interest cost savings of approximately $3,300,000 We continue to view strong free cash flow generation as a key priority for the company. With it, we are able to invest in our growing business, while also allowing us to efficiently allocate capital across the spectrum of opportunities, including the outstanding buyback authorization and M and A prospects. In the fourth quarter, we repurchased approximately 623,000 shares for $7,000,000 at an average price of $10.88 per share. Speaker 200:17:40Based on the Board's authorization as of 12/31/2024, we had approximately $32,700,000 remaining in our repurchase authorization that runs through year end 2025. I would now like to finish by discussing our outlook for the first quarter and full year of 2025. As a reminder, our guidance for revenue and adjusted EBITDA for 2025 is based on our continued operations, which will exclude Marketing Technology Solutions. Please note that Marketing Technology Solutions will be reported as discontinued operations beginning in Q1 twenty twenty five. To assist in the comparison of 2025 guidance to prior year results, we have provided the associated amounts of revenue and adjusted EBITDA for marketing technology solutions included in our consolidated results for 2024 as part of this presentation. Speaker 200:18:33For the first quarter of twenty twenty five, we expect total revenue of $138,000,000 to $141,000,000 and adjusted EBITDA of $39,000,000 to $41,000,000 For the full year 2025, we expect total revenue of $581,000,000 to $6.00 $1,000,000 and adjusted EBITDA of $167,500,000 to $175,500,000 Operator, we are now ready to take the first question. Operator00:19:02Thank you. And our first question will come from the line of Bhavin Shah with Deutsche Bank. Your line is open. Speaker 300:19:26Thanks for taking my questions. Congrats on the strong year to finish the year. I guess first just on the Speaker 400:19:32macro, can you just give us an update on kind of what you're seeing with the Speaker 300:19:35health of your customers and any impact you're seeing from tariffs or hesitancy as you kind of approach the administration? Speaker 200:19:46Jim, Matt, you want to take that? Speaker 500:19:47Yes, absolutely. So thanks, Bob, for the question. Right now, seeing really nothing currently discernible in either acquisition, utilization or churn trends that would point to a macro impact at this point in time. And as you know, given the highly digital nature of our new customer acquisition funnel, we do have real near time indicators that we continue to monitor. So we look at things like cost per lead, lead to close conversion rates, cost per acquisition, sales cycle times, new sales ASPs to really assess that net macro impact along with additional utilization and retention indicators. Speaker 500:20:20And right now, again, nothing discernible, but obviously something that we're going to keep our finger on. Speaker 200:20:25And only I'll add to that. If you look at our two main verticals, which represent 95% of our business, our home field service business is really primarily a great fix. We don't do new start to things of that nature and that really is pretty consistent regardless of macro. And then the second largest is our health services Ever Health. And again, very consistent regardless of tariffs or macroeconomics that we see. Speaker 300:20:54That's helpful there. And just a quick follow-up. I know you talked about augmenting your existing go to market with partnerships and channel optimization. Can you just expand on what you exactly mean by that? And how big is partnerships or channel today in terms of driving traffic? Speaker 200:21:11Hey, you want Speaker 300:21:11to take it off? Speaker 500:21:12Yes. I'll certainly talk about it from my perspective and then perhaps Evan and Josh will follow on from the vertical perspectives. I think we've always talked about partnerships as kind of one leg of the stool of our new customer acquisition. As we've always talked about, digital is kind of by far the largest. But partnerships and then in person trade shows and conferences are really the other two legs of that three legged stool of our customer acquisition. Speaker 500:21:37With digital being, as we've always talked about, between 80% to 85% of that new customer acquisition, obviously, from a partnership perspective, it's probably the second stool, but a much smaller stool and a leg in that stool. Evan, anything to add from Evercore? Yes. Speaker 600:21:54It's a great question. I would just say in Evercorealth focused on the existing partnerships we've got plus new partnerships that we see double digit growth in that channel distribution group of partners that we've got and those are other affiliates and other EMRs that are leveraging our patient engagement capabilities as well as the marketplace that we've got within Ever Health. And so there's actually different channels within that third party distribution and something we continue to invest into Mass Point to diversify our channel acquisition and also just reduce our cost of acquisition. Speaker 300:22:30Great. Thanks for taking my questions. Operator00:22:33Thank you. One moment for our next question. And that will come from the line of Alex Sklar with Raymond James. Your line is open. Speaker 700:22:44Great. Thank you. Eric or Matt, on the accelerating customer growth that you referenced, and now seven little over 7% pro form a full year. Can you talk about how that played out from a linearity perspective versus the 3% in 2023? And then with that, what have been kind of the biggest factors for the acceleration? Speaker 700:23:01Is that on the gross retention side? Is it more digital conversion, better on the demand gen? Just kind of curious what's played into that acceleration? Speaker 500:23:10Yes. I appreciate the question. Yes, obviously quite happy with the growth of customers. I think when you think about that total customer count, what goes into that, obviously new customer acquisition trended nicely across the year, again, really driven by our digital efforts, but also again is increasing investments in partnerships and the small other areas that we've been looking to diversify from that standpoint. So across 2024, we certainly saw as we got into Q2 and Q3, some benefit to those efforts from a new customer acquisition standpoint. Speaker 500:23:49I wouldn't say that beyond that there's anything from a trend standpoint. I think our execution from a new customer acquisition standpoint was consistent across the year. And then from obviously a retention standpoint, that's the other side of the coin of the customer count. Retention was where we expected it to be, an area that we continue to invest in, how we engage with our customers, are continuing to invest in our products to make them only more valuable and strengthen their value prop for our end customers. And we continue to iterate across our portfolio on that. Speaker 500:24:21And I think across the course of 2024, that really manifested in that 7% growth of total customers of execution on both the NCA and the retention side. Okay, I'll add to that. Speaker 200:24:33Thanks, Matt. We talked about that 7% growth, but I think the really important number to really focus on is the 740,000 customers. It's a massive scale of SMB customers that gives us the opportunity, which we're getting better and better at providing more value to by providing more services to them. So that continues to be a large focus of ours. Obviously, we're happy to continue that to grow, but the overall scale of that I think it's lost sometimes of how many customers we actually have within the EverCommerce ecosystem. Speaker 700:25:04Great answers. And Eric, I guess you want to dovetail on that for the second question here. So the scale you've built out, you're obviously divesting of the marketing solutions, but you've talked about how important some of these horizontal solutions are to your customer base in general. So strategy post the marketing sale, can you just talk about the opportunity to enable more kind of horizontal optionality, either more marketplace partners, you talked a lot about partnerships today, curious on that strategy broadly. Speaker 200:25:33Yes. No, it's a great question. Look, all of our customers, which is why we went to the marketing space in the first place, they need leads, they need some of the services we do provide. What we've seen in our efforts providing more value, we've seen the greatest success by a large amount in embedded finance, specifically payments. And so as we look to provide more value, I mean, we provide reputation management, we provide other integrated services beyond payments, but we definitely are seeing that as the continued focus, and really the core need of our customers at this time. Speaker 200:26:07So for things outside of the ecosystem that we need to partner to provide more value, yes, we'll bring in partnerships and we have those as we speak and Mac could talk about some of those as well. But I think as we look at the future of where we're going as an organization, we want to make sure we create the best SaaS products for our customers, provide them the best integrated embedded finance that they're looking for to grow their business and really stay laser focused and make sure that we're down on those two objectives. I think now that that? Speaker 500:26:34Yes. I mean, I think so internally super focused on payments, on the customer experience solutions, on edge, which we've talked about over the recent quarters. And again, we certainly you heard Eric talk about the value that marketing technology solutions can provide to end customers. That's certainly something that through third party partnerships, we can continue to provide to those end customers. Speaker 700:26:59Great. Thank you both. Congrats on the quarter. Thank you. Operator00:27:04And one moment for our next question. That will come from the line of Matthew Hedberg with RBC Capital Markets. Your line is Speaker 800:27:14open. Hey guys, it's Mike Richards on for Matt. Thanks for taking the question. Obviously, there's a lot of moving parts, the divestiture, but, Ryan, since this is your first guide, you're kind of owning as a CFO, how should we think about the guidance philosophy relative to Speaker 900:27:32guides in the past? And then, Speaker 800:27:34what are the levers to that growth acceleration in the back half that we should be looking for? Speaker 200:27:40Yes. I think I mean, we feel good about the guide. I think you can see from a guidance perspective for 2024, we came in almost on top of where our guidance was from an actual perspective and exceeded or beat, on a quarterly basis kind of throughout the year. We're trying to give a fiftyfifty in terms of our view of where the business will be. You're right, there's a lot of moving parts. Speaker 200:28:03We had the fitness divestiture in 2024. Obviously, we announced that we're going through a process right now for marketing technology, really to focus in the areas that both Eric and Matt had talked about. But from a guide perspective, in the areas that will be representing our continuing operations, we feel strongly about our ability to kind of see where that is right now. Should anything change, we'll update that. But right now, we spent a good deal of time looking at the historicals and also looking at the trends that we see in the marketplace that Matt talked about upfront. Speaker 200:28:38And yes, for first quarter and for the full year, we feel good right now. Got you. And the word we used all of last year is just being prudent. I think we want to put numbers out there that we feel very confident that we will beat and exceed and as we did every quarter last year and for the full year we expected it the same this year. Speaker 800:29:00Got it. And then it was awesome to see the acceleration of payments. Maybe you guys could talk more on the investments that you're making into that platform and what are some of the biggest frictions you tend to see in adoption and maybe would those investments be addressing those frictions that you're seeing customers? Speaker 500:29:21Yes, for sure. I mean, I think you've heard us talk about the payments funnel before getting more increasing customers to attach, getting those attached customers to activate and then expanding the wallet share of those customers. I think one of the largest friction points we've seen across all of our time dealing with SMBs is just inertia of change and that's something that obviously we're going to we have experienced and we'll continue to push through with investments to remove that inertia of change. So, again, when you look at increasing attach rates to our existing SaaS customers, we've talked you heard Eric talk about prior our integrated sales motion, so making investments there in terms of selling SaaS and payments at the same time, continue to invest in our payment sales team. So having payment sales reps that can follow-up beyond a SaaS sales rep when there's a payments lead that didn't close, closing on that. Speaker 500:30:22In our activation funnel, really putting customer success resources into the ground to follow-up on, great, we've got a payments customer attached, they're starting to utilize, how do we expedite and drive additional utilization there. So again, that's another area of investments. And when you think about expanding wallet share, really the expansion of our product landscape, we've talked about that over several quarters from a payments perspective, improving payment workflows within our core systems of action, the addition of functionality like Cap2Pay across the payments ecosystem. So all three of those core areas of the funnel, we are actively making investments to drive further penetration beyond where we are today. Speaker 200:31:07Great. Thanks. Operator00:31:10Thank you. One moment for our next question. And that will come from the line of Kirk Materne with Evercore ISI. Your line is open. Kirk, if you're on mute, please unmute your line. Operator00:31:54And that will come from the line of Aaron Kimson with Citizens. Speaker 900:32:00Great. Thanks guys. Congrats to Evan on the new role running Everhealth. How should we think about the payments opportunity and the penetration or maturity of that motion within Everhealth relative to Everfrost? Speaker 600:32:12Yes. Thanks, Aaron. Good to see you a couple of weeks back. I think ultimately the opportunity is a little bit smaller when you look at the EverHealth business versus EverPro, just when you think about the overall healthcare dynamics where you've got patient payments as a percentage of the total, but the businesses tend to be larger. The needs in terms of actually giving patients lots of ways to make those payments, especially if you think about the advent and the acceleration of higher deductible plans, it's absolutely something that our customers need deeply embedded within both their patient engagement and their kind of core practice management solution. Speaker 600:32:48So I would say we're very much in the early stages, especially in our core platforms like Doctor. Piranha, where we do have payments integrated. We're still to math point working on building out all of the workflows and then driving all of the kind of funnel steps within our health services ecosystem, get customers enabled, activated and ultimately expand share of wallet as we invest in the product. So we see a lot of continued opportunity within Ever Health from the patient payments perspective. Speaker 200:33:17That's helpful. And then the 740,000 Speaker 900:33:20customers is great to see for the cross sell opportunity. Given that we only get customer count once a year, I wanted to ask on the public call if there's any color you can provide about how we should think about customer count on an ex MarTech basis as of twelvethirtyone-twenty four to see if we can get an idea of how to model that as things happen throughout 2025? Speaker 200:33:39Thanks. Speaker 100:33:42Yes. Aaron, this is Brad. It's about we'll give the exact number when we get to next quarter, but it's about 15,000 customers. Speaker 400:33:52Got it. Operator00:33:56Thank you. One moment for our next question. And we'll try Kirk Materne's line with Evercore ISI. Your line is open. Speaker 200:34:12Hi. Operator00:34:19And hi, Kirk. We're having trouble hearing you on our end. Thank you. That is all the time we have for our question and answer session today. I would now like to turn the call back over to Mr. Operator00:34:35Eric Remmer for closing remarks. Speaker 200:34:38Well, thank you for that. Thanks again for joining us today and for your continued support of EverCommerce. We are very excited about the transformation progress we have made and where it can take us both in '25 and beyond and we look forward to connecting with you individually over the next coming days and weeks. Thank you very much. Operator00:34:55This concludes today's program. Thank you all for participating. You may now disconnect.Read morePowered by