NASDAQ:MCHX Marchex Q4 2024 Earnings Report $1.47 +0.08 (+5.76%) Closing price 04/17/2025 03:59 PM EasternExtended Trading$1.46 0.00 (-0.34%) As of 04/17/2025 04:09 PM Eastern Extended trading is trading that happens on electronic markets outside of regular trading hours. This is a fair market value extended hours price provided by Polygon.io. Learn more. Earnings History Marchex EPS ResultsActual EPS-$0.04Consensus EPS -$0.02Beat/MissMissed by -$0.02One Year Ago EPSN/AMarchex Revenue ResultsActual Revenue$11.92 millionExpected Revenue$12.01 millionBeat/MissMissed by -$92.00 thousandYoY Revenue GrowthN/AMarchex Announcement DetailsQuarterQ4 2024Date3/6/2025TimeAfter Market ClosesConference Call DateThursday, March 6, 2025Conference Call Time5:00PM ETUpcoming EarningsMarchex's Q1 2025 earnings is scheduled for Tuesday, May 6, 2025, with a conference call scheduled at 5:00 PM ET. Check back for transcripts, audio, and key financial metrics as they become available.Q1 2025 Earnings ReportConference Call ResourcesConference Call AudioConference Call TranscriptPress Release (8-K)Annual Report (10-K)Earnings HistoryCompany ProfilePowered by Marchex Q4 2024 Earnings Call TranscriptProvided by QuartrMarch 6, 2025 ShareLink copied to clipboard.There are 6 speakers on the call. Operator00:00:00Good afternoon. Thank you for attending today's Marchex Fourth Quarter twenty twenty four Earnings Call. My name is Cole, and I'll be the moderator for today's call. All lines will be muted during the presentation portion of the call with an opportunity for questions and answers at the end. I'd now like to pass the call over to Trevor Caldwell. Operator00:00:21Please go ahead. Speaker 100:00:24Thank you, Cole. Good afternoon, everyone, and welcome to Marchex's Business Update and Fourth Quarter twenty twenty four Conference Call. Joining us today are Edwin Miller, our CEO Russ Horowitz, our Chairman and Brian Nagel, our SVP Corporate Controller. Before we get started, I'd like to take this opportunity to remind you that our remarks today will include forward looking statements, including references to our financial and operational performance, and actual results may differ materially from those contemplated by these forward looking statements. Risks and uncertainties that could cause these results to differ materially are set forth in today's earnings press release and in our most recent annual and quarterly report filed with the SEC. Speaker 100:01:07Any forward looking statements that we make on this call are based on assumptions as of today, and we undertake no obligation to update these statements for subsequent events. During this call, we will present both GAAP and non GAAP financial measures. Reconciliation of GAAP to non GAAP measures is included in today's earnings press release. Earnings press release is available in the Investor Relations section of our website. At this time, I'd like to turn the call over to Edwin. Speaker 200:01:35Thank you, Trevor. Good afternoon, everyone, and thank you for joining us today. We appreciate your interest in Marchex and look forward to sharing our progress as we execute on our strategic vision and objectives. I'd like to start by thanking our employees, customers and shareholders for their continued trust and commitment. Our vision is clear. Speaker 200:01:59We are building a global leader in conversational intelligence, delivering cutting edge AI driven solutions to Fortune 500 companies and beyond. In a data driven world, businesses need real time insights to make informed decisions. And we are at the forefront of enabling this transformation for our customers while leveraging unique first party data. Looking back at 2024, I'm proud of what we achieved. It was a year of foundational progress and sets the stage for our next phase of execution, acceleration and growth. Speaker 200:02:38A key highlight was the successful completion of one stack in the fourth quarter, which unified our numerous data stacks into a single cloud based architecture. This was a significant strategic lift for our company given the size of our data assets. Speaker 300:02:58Further, Speaker 200:02:59this was a critical step in optimizing performance, scalability and efficiency across our business. With one stack now implemented, we are well positioned on a forward looking basis to serve enterprise customers with seamless, high performing AI solutions. We now have a technical foundation in place to accelerate innovation and launch growth initiatives throughout 2025. Beyond the foundational technology initiatives, we made important strides in refining our go to market strategy, strengthening our customer relationships and expanding our reach across key vertical markets. Turning to 2025, We see this year as a launching point, one where the groundwork from 2024 sets the stage for measurable, sustained growth and increased efficiency. Speaker 200:03:57We remain focused on building a $100,000,000 revenue plus business and we are taking deliberate steps to achieve this goal. In the coming months, we will complete multiple technology advances that leverage the Marchex cloud platform. Two of these exciting initiatives are our unified user interface or UI. This creates a seamless intuitive experience across our entire product suite. Further, this will enable one to many go to market capabilities where all of our AI signals are consumed by our customers through one web based interface. Speaker 200:04:38Second, our single sign on or SSO. This simplifies our customer enterprise access and security and significantly enhances the overall customer experience with the Marchex platform. These initiatives will accelerate our progress, advance our innovation initiatives, improve efficiencies for our customers and enable Marchex with well timed cross sell and up sell capabilities that can help unlock our growth opportunity. As we move through the year, we will also deliver numerous new AI powered products. Beginning this quarter, we will launch our new vertical specific AI solutions to complement our recent launch of Engage for Service. Speaker 200:05:26There is more to come this year, including the rollout of our partnership with Microsoft as well as other new channel partners and marketplaces. These innovations and expanded sales channels will strengthen our position as the go to conversational intelligence provider for large enterprises in our vertical markets. To take advantage of this progress, we moved aggressively at the beginning of this year to reposition our team for the future and further alignment of our organization for growth. This included gaining organizational efficiencies in certain areas while freeing up resources to increase our investments in our sales and marketing teams. This will position us to accelerate the business while continuing to preserve financial discipline. Speaker 200:06:16With that, I will hand the call to Brian. Speaker 300:06:21Thank you, Edwin. For the fourth quarter of twenty twenty four, revenue was $11,900,000 versus $12,400,000 for the same quarter last year. During the fourth quarter, we saw typical seasonal flow of call volumes with overall volumes decreasing relative to the third quarter across our core verticals along with some headwinds on a year over year basis in certain customer segments like small business resellers. As a reminder, we typically see a 10% to 15% decrease in volumes across our core verticals in the fourth quarter. In the future, with the launch of our new products, new channel partners, and along with new initiatives to enhance our cross sell and up sell initiatives, we believe these measures have the potential to offset some of these historical seasonal patterns. Speaker 300:07:11Turning to operating expenses for the fourth quarter. Excluding stock based compensation, amortization of intangible assets, and acquisition and disposition related costs, total operating costs for the fourth quarter of twenty twenty four were $12,900,000 compared to $12,600,000 for the fourth quarter of twenty twenty three. Cost of revenues was $4,400,000 for the fourth quarter. Cost of revenue as a percentage was improved on a year over year basis compared to the fourth quarter of twenty twenty three. Cost of revenue was somewhat higher sequentially due to the timing of certain expense items, including costs related to the completion of our infrastructure and one stack initiatives. Speaker 300:07:55We believe that there is significant room for additional efficiency with our cost of revenue as new AI products are introduced and sell through. Sales and marketing costs were approximately $3,400,000 for the fourth quarter. This was up from the fourth quarter of twenty twenty three as we increased our investment in our go to market teams. As we complete ongoing phases of our infrastructure initiatives, we will be balancing profitability goals along with increasing our investment in growth initiatives. Product development costs were $2,800,000 for the fourth quarter as we continue to invest in expanding our AI suite of products and innovation. Speaker 300:08:34Moving to profitability measures. Adjusted EBITDA was a loss of $386,000 for the fourth quarter of twenty twenty four, which was down from an adjusted EBITDA of $112,000 for the fourth quarter of twenty twenty three, reflecting our investments related to infrastructure initiatives. GAAP net loss was $1,900,000 for the fourth quarter of twenty twenty four or negative 0.04 per diluted share. This compares to a loss of $1,100,000 or negative $0.02 per diluted share for the fourth quarter of twenty twenty three. Adjusted non GAAP loss was negative $0.03 per share for the fourth quarter of twenty twenty four compared to $0 per share for the fourth quarter of twenty twenty three. Speaker 300:09:19Additionally, we ended the fourth quarter twenty twenty four with approximately $12,800,000 in cash on hand. Now turning to our business outlook. The following forward looking statements reflect Marchex's expectations as of 03/06/2025. For the first quarter ending 03/31/2025, revenue is currently anticipated to be in the range of fourth quarter twenty twenty four levels. Adjusted EBITDA, excluding certain one time expenses associated with organizational realignment, is currently anticipated to be in the range of fourth quarter twenty twenty four levels. Speaker 300:09:56This takes into account typically higher first quarter operating expenses as compared to the fourth quarter of twenty twenty four and some overlap of charges related to the completion of one stack initiatives. For the fiscal year 2025, revenue is currently anticipated to grow on a year over year basis with the opportunity for sequential revenue acceleration throughout 2025 as we execute on a series of strategic sequential product launch and go to market initiatives. Gross margins for the full year 2025 are currently anticipated to be higher than 2024 with the opportunity for improvement during the year. Adjusted EBITDA is currently anticipated to be positive for the full year 2025 given our current belief that the company can increase revenue sequentially while also continuing to gain expense efficiencies, we believe we have the opportunity to see meaningful improvements in sequential quarterly adjusted EBITDA. To the extent this progress manifests throughout the year, we may have the ability to allocate some of these potential gains into incremental discretionary investments and growth initiatives. Speaker 300:11:06With that, I'll hand the call back to Edwin. Speaker 200:11:12Thank you, Brian. From a financial perspective, we are striving for sequential growth throughout the year, driven by customer demand, the expansion of our product offerings and the efficiency gains from our technology investments. We also anticipate achieving significant positive adjusted EBITDA progress for the full year, demonstrating both revenue growth and operational discipline. We will deploy some of this progress back into our growth initiatives. To summarize, 2024 was a year of foundational transformation, and 2025 is our year of acceleration. Speaker 200:11:53With a strong foundation in place, a clear vision and an exceptional team, we are more confident than ever in our ability to deliver innovation, sustainable growth, expanded market leadership and further creation of long term value for our customers and shareholders. Thank you again for your support and I look forward to keeping you updated on our progress throughout the year. Now, let's open up the call for questions. Operator00:12:38Our first question is from Darren Aftahi with ROTH Capital Partners. Your line is now open. Speaker 400:12:45Hi. This is Dylan on for Darren. Thanks for taking my questions. Just to start, when you talk about your outlooks in how revenue is supposed to improve sequentially throughout the year, can you just talk a little bit about what you're seeing that gives you confidence into any line of sight and how that's a bit different from some of the things in the past, that were sort of of the similar tone? Speaker 200:13:14Thanks for the question, Darren. Russ, go ahead. Speaker 500:13:19Sure. I can start and feel free to jump in. Yes. One of the things that Edwin has really hit on is all the technological progress in terms of our positioning the platform with kind of the emergence of generative AI to innovate more rapidly and do so in a way that is easier to sell and easier to adopt. And so right now when we look at what the critical path items have been for us to expand conversation volumes beyond our traditional sales and marketing use cases to things such as service, we're now in a position where we've got clarity around our ability to capture more conversation volumes with our predictive and prescriptive analytics solutions. Speaker 500:14:03When we look at our ability to rapidly leverage our first party data into new AI signals and bundle those into vertical specific solutions, We've got clear line of sight of which customers can most harvest the value impact of those. And when we look at the critical path aspects around a new unified UI and call it click to buy or accelerated adoption and launching of products. These are what we collectively look at as our strategic sequential accelerants for 2025 and why we think 2025 is different than prior years. When we look at how we can build the business and accelerate it and hopefully see that translate into kind of higher run rates and with the combination of higher revenue and increased efficiencies with gross margins and operations, the latitude that comes with expanded adjusted EBITDA both to accrue to the bottom line and invest more in growth. Speaker 200:15:04Yes. And I would add go ahead, Darren, again. Thanks for the question. Good to hear you. I would add a few things. Speaker 200:15:12One, and I did mention this in the reading, but the one platform, having everything in one stack is really huge. That delivers the ability for us to have, that single UI and single sign on, which means every client can now, in the near term, access all signals in one web interface. And in the past, we would have to have multiple interfaces for them. As we put everything together in one platform, that's coming together really, really well. I also see the team is working really well together. Speaker 200:15:48So Troy's got a our CRO has a great handle on what the strategy is and how to implement the go to market motion. And I think the, Brian's come on board and done a great job. So I think that's really important. We got one billing system coming and that enables our channel, including a new API to take off. So there's a lot of things we did, a lot of work in the past couple of years that are going to help us make this a transformational year. Speaker 500:16:18I mean, this is what you asked is the critical question. So historically, we've sold one to one enterprises. Now hitting on what Edwin just said, we're going to light up channel partners and be able to sell one to many. So that kind of expands the opportunity. We mentioned engaged for service. Speaker 500:16:35Now we look at expanded franchises and dealers that we can sell direct to on increased volumes and the expansion of our addressable market as part of this. Those are all the things that make us feel like '25 is going to be a year where we see a lot of these investments. Thank you. Speaker 200:16:54That's an important one, Russ, in that you know, when I took the reins here, we were selling into a sales group or a marketing function. With Engage4Service, we jumped the suspense and now are selling into service business units. And there are multiple functions we've spoken of whether it's operations, a strategy group, a data analytics group, a CSAT group, a customer experience group. All those groups are now, with a single UI. And what we're doing with our data analytics and the first party data are able to either view their data in a new, continuing new way with signals. Speaker 200:17:34And additionally, we can ingest the data they're pulling in from other systems like a POS or their survey data, etcetera, to give them a view, a better view of how to make great business decisions. So it's, we're looking forward to getting into the year. Speaker 500:17:50Hopefully that helps, John. Speaker 400:17:52Yes. Thank you. And just as a follow-up, I know it's really fluid, but considering your exposure to auto OEMs, Can you talk about how tariffs might potentially impact your market presence? Speaker 500:18:11The look, right now, there's I think a lot of unknowns and people kind of speculating on what some of those might be. We do know that auto has managed through ups and downs supply chain disruptions. We look through that kind of in and beyond COVID. And so, some of that, we've just got to kind of wait and adapt to based on what normalized behaviors look like. Currently in our planning cycles, there's nothing specifically that's come up that we view as disruptive. Speaker 500:18:46Doesn't mean it can't happen. But at this point, our dialogue is really tied towards the strategic roadmaps of our customers and we have not yet heard anything specifically related to tariffs that are disrupting those in any manner. Operator00:19:15We have no further questions at this time. So, I'll pass the call back to the team for any final remarks. Speaker 200:19:22Okay. Thank you all for joining and we look forward to our next call. Take care. Operator00:19:30That concludes today's call. Thank you all for your participation. You may now disconnect.Read morePowered by Conference Call Audio Live Call not available Earnings Conference CallMarchex Q4 202400:00 / 00:00Speed:1x1.25x1.5x2x Earnings DocumentsPress Release(8-K)Annual report(10-K) Marchex Earnings HeadlinesCompanies Like Marchex (NASDAQ:MCHX) Can Afford To Invest In GrowthApril 4, 2025 | uk.finance.yahoo.comMarchex Adds to Its Industry-Leading Auto Dealership Solutions with Engage for ServiceApril 2, 2025 | tmcnet.comThe Trump Dump is starting; Get out of stocks now?The first 365 days of the Trump presidency… Will be the best time to get rich in American history.April 20, 2025 | Paradigm Press (Ad)Crexendo (CXDO) Moves 7.5% Higher: Will This Strength Last?March 13, 2025 | msn.comEarnings call transcript: Marchex Q4 2024 misses EPS forecast, stock stableMarch 8, 2025 | investing.comMarchex, Inc. (NASDAQ:MCHX) Q4 2024 Earnings Call TranscriptMarch 8, 2025 | msn.comSee More Marchex Headlines Get Earnings Announcements in your inboxWant to stay updated on the latest earnings announcements and upcoming reports for companies like Marchex? Sign up for Earnings360's daily newsletter to receive timely earnings updates on Marchex and other key companies, straight to your email. Email Address About MarchexMarchex (NASDAQ:MCHX), a conversation intelligence company, provides conversational analytics and related solutions in the United States, Canada, and internationally. Its products include Marketing Edge that identifies which campaigns and channels are driving inbound conversations, evaluates what happens during those conversations, and closes the sales loop by connecting converted sales to marketing driven leads; Sonar Business Text Messaging, an artificial intelligence (AI) empowered intelligent workflow enabled mobile messaging solution that enables operations, sales, and marketing teams to communicate personally with field staff, prospects, and customers; Marchex Platform Services, a robust API-based conversation intelligence product that allows executives, sales, customer engagement, and marketing teams to apply Marchex AI to most any calls, regardless of communication platform, in order to identify actionable insights from conversations with their customers; Spotlight, an AI conversation analytics product for multi-location businesses; and Engage, a solution that provides locations with applications to enhance their overall performance. The company was incorporated in 2003 and is headquartered in Seattle, Washington.View Marchex ProfileRead more More Earnings Resources from MarketBeat Earnings Tools Today's Earnings Tomorrow's Earnings Next Week's Earnings Upcoming Earnings Calls Earnings Newsletter Earnings Call Transcripts Earnings Beats & Misses Corporate Guidance Earnings Screener Earnings By Country U.S. Earnings Reports Canadian Earnings Reports U.K. Earnings Reports Latest Articles Archer Aviation Unveils NYC Network Ahead of Key Earnings Report3 Reasons to Like the Look of Amazon Ahead of EarningsTesla Stock Eyes Breakout With Earnings on DeckJohnson & Johnson Earnings Were More Good Than Bad—Time to Buy? 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There are 6 speakers on the call. Operator00:00:00Good afternoon. Thank you for attending today's Marchex Fourth Quarter twenty twenty four Earnings Call. My name is Cole, and I'll be the moderator for today's call. All lines will be muted during the presentation portion of the call with an opportunity for questions and answers at the end. I'd now like to pass the call over to Trevor Caldwell. Operator00:00:21Please go ahead. Speaker 100:00:24Thank you, Cole. Good afternoon, everyone, and welcome to Marchex's Business Update and Fourth Quarter twenty twenty four Conference Call. Joining us today are Edwin Miller, our CEO Russ Horowitz, our Chairman and Brian Nagel, our SVP Corporate Controller. Before we get started, I'd like to take this opportunity to remind you that our remarks today will include forward looking statements, including references to our financial and operational performance, and actual results may differ materially from those contemplated by these forward looking statements. Risks and uncertainties that could cause these results to differ materially are set forth in today's earnings press release and in our most recent annual and quarterly report filed with the SEC. Speaker 100:01:07Any forward looking statements that we make on this call are based on assumptions as of today, and we undertake no obligation to update these statements for subsequent events. During this call, we will present both GAAP and non GAAP financial measures. Reconciliation of GAAP to non GAAP measures is included in today's earnings press release. Earnings press release is available in the Investor Relations section of our website. At this time, I'd like to turn the call over to Edwin. Speaker 200:01:35Thank you, Trevor. Good afternoon, everyone, and thank you for joining us today. We appreciate your interest in Marchex and look forward to sharing our progress as we execute on our strategic vision and objectives. I'd like to start by thanking our employees, customers and shareholders for their continued trust and commitment. Our vision is clear. Speaker 200:01:59We are building a global leader in conversational intelligence, delivering cutting edge AI driven solutions to Fortune 500 companies and beyond. In a data driven world, businesses need real time insights to make informed decisions. And we are at the forefront of enabling this transformation for our customers while leveraging unique first party data. Looking back at 2024, I'm proud of what we achieved. It was a year of foundational progress and sets the stage for our next phase of execution, acceleration and growth. Speaker 200:02:38A key highlight was the successful completion of one stack in the fourth quarter, which unified our numerous data stacks into a single cloud based architecture. This was a significant strategic lift for our company given the size of our data assets. Speaker 300:02:58Further, Speaker 200:02:59this was a critical step in optimizing performance, scalability and efficiency across our business. With one stack now implemented, we are well positioned on a forward looking basis to serve enterprise customers with seamless, high performing AI solutions. We now have a technical foundation in place to accelerate innovation and launch growth initiatives throughout 2025. Beyond the foundational technology initiatives, we made important strides in refining our go to market strategy, strengthening our customer relationships and expanding our reach across key vertical markets. Turning to 2025, We see this year as a launching point, one where the groundwork from 2024 sets the stage for measurable, sustained growth and increased efficiency. Speaker 200:03:57We remain focused on building a $100,000,000 revenue plus business and we are taking deliberate steps to achieve this goal. In the coming months, we will complete multiple technology advances that leverage the Marchex cloud platform. Two of these exciting initiatives are our unified user interface or UI. This creates a seamless intuitive experience across our entire product suite. Further, this will enable one to many go to market capabilities where all of our AI signals are consumed by our customers through one web based interface. Speaker 200:04:38Second, our single sign on or SSO. This simplifies our customer enterprise access and security and significantly enhances the overall customer experience with the Marchex platform. These initiatives will accelerate our progress, advance our innovation initiatives, improve efficiencies for our customers and enable Marchex with well timed cross sell and up sell capabilities that can help unlock our growth opportunity. As we move through the year, we will also deliver numerous new AI powered products. Beginning this quarter, we will launch our new vertical specific AI solutions to complement our recent launch of Engage for Service. Speaker 200:05:26There is more to come this year, including the rollout of our partnership with Microsoft as well as other new channel partners and marketplaces. These innovations and expanded sales channels will strengthen our position as the go to conversational intelligence provider for large enterprises in our vertical markets. To take advantage of this progress, we moved aggressively at the beginning of this year to reposition our team for the future and further alignment of our organization for growth. This included gaining organizational efficiencies in certain areas while freeing up resources to increase our investments in our sales and marketing teams. This will position us to accelerate the business while continuing to preserve financial discipline. Speaker 200:06:16With that, I will hand the call to Brian. Speaker 300:06:21Thank you, Edwin. For the fourth quarter of twenty twenty four, revenue was $11,900,000 versus $12,400,000 for the same quarter last year. During the fourth quarter, we saw typical seasonal flow of call volumes with overall volumes decreasing relative to the third quarter across our core verticals along with some headwinds on a year over year basis in certain customer segments like small business resellers. As a reminder, we typically see a 10% to 15% decrease in volumes across our core verticals in the fourth quarter. In the future, with the launch of our new products, new channel partners, and along with new initiatives to enhance our cross sell and up sell initiatives, we believe these measures have the potential to offset some of these historical seasonal patterns. Speaker 300:07:11Turning to operating expenses for the fourth quarter. Excluding stock based compensation, amortization of intangible assets, and acquisition and disposition related costs, total operating costs for the fourth quarter of twenty twenty four were $12,900,000 compared to $12,600,000 for the fourth quarter of twenty twenty three. Cost of revenues was $4,400,000 for the fourth quarter. Cost of revenue as a percentage was improved on a year over year basis compared to the fourth quarter of twenty twenty three. Cost of revenue was somewhat higher sequentially due to the timing of certain expense items, including costs related to the completion of our infrastructure and one stack initiatives. Speaker 300:07:55We believe that there is significant room for additional efficiency with our cost of revenue as new AI products are introduced and sell through. Sales and marketing costs were approximately $3,400,000 for the fourth quarter. This was up from the fourth quarter of twenty twenty three as we increased our investment in our go to market teams. As we complete ongoing phases of our infrastructure initiatives, we will be balancing profitability goals along with increasing our investment in growth initiatives. Product development costs were $2,800,000 for the fourth quarter as we continue to invest in expanding our AI suite of products and innovation. Speaker 300:08:34Moving to profitability measures. Adjusted EBITDA was a loss of $386,000 for the fourth quarter of twenty twenty four, which was down from an adjusted EBITDA of $112,000 for the fourth quarter of twenty twenty three, reflecting our investments related to infrastructure initiatives. GAAP net loss was $1,900,000 for the fourth quarter of twenty twenty four or negative 0.04 per diluted share. This compares to a loss of $1,100,000 or negative $0.02 per diluted share for the fourth quarter of twenty twenty three. Adjusted non GAAP loss was negative $0.03 per share for the fourth quarter of twenty twenty four compared to $0 per share for the fourth quarter of twenty twenty three. Speaker 300:09:19Additionally, we ended the fourth quarter twenty twenty four with approximately $12,800,000 in cash on hand. Now turning to our business outlook. The following forward looking statements reflect Marchex's expectations as of 03/06/2025. For the first quarter ending 03/31/2025, revenue is currently anticipated to be in the range of fourth quarter twenty twenty four levels. Adjusted EBITDA, excluding certain one time expenses associated with organizational realignment, is currently anticipated to be in the range of fourth quarter twenty twenty four levels. Speaker 300:09:56This takes into account typically higher first quarter operating expenses as compared to the fourth quarter of twenty twenty four and some overlap of charges related to the completion of one stack initiatives. For the fiscal year 2025, revenue is currently anticipated to grow on a year over year basis with the opportunity for sequential revenue acceleration throughout 2025 as we execute on a series of strategic sequential product launch and go to market initiatives. Gross margins for the full year 2025 are currently anticipated to be higher than 2024 with the opportunity for improvement during the year. Adjusted EBITDA is currently anticipated to be positive for the full year 2025 given our current belief that the company can increase revenue sequentially while also continuing to gain expense efficiencies, we believe we have the opportunity to see meaningful improvements in sequential quarterly adjusted EBITDA. To the extent this progress manifests throughout the year, we may have the ability to allocate some of these potential gains into incremental discretionary investments and growth initiatives. Speaker 300:11:06With that, I'll hand the call back to Edwin. Speaker 200:11:12Thank you, Brian. From a financial perspective, we are striving for sequential growth throughout the year, driven by customer demand, the expansion of our product offerings and the efficiency gains from our technology investments. We also anticipate achieving significant positive adjusted EBITDA progress for the full year, demonstrating both revenue growth and operational discipline. We will deploy some of this progress back into our growth initiatives. To summarize, 2024 was a year of foundational transformation, and 2025 is our year of acceleration. Speaker 200:11:53With a strong foundation in place, a clear vision and an exceptional team, we are more confident than ever in our ability to deliver innovation, sustainable growth, expanded market leadership and further creation of long term value for our customers and shareholders. Thank you again for your support and I look forward to keeping you updated on our progress throughout the year. Now, let's open up the call for questions. Operator00:12:38Our first question is from Darren Aftahi with ROTH Capital Partners. Your line is now open. Speaker 400:12:45Hi. This is Dylan on for Darren. Thanks for taking my questions. Just to start, when you talk about your outlooks in how revenue is supposed to improve sequentially throughout the year, can you just talk a little bit about what you're seeing that gives you confidence into any line of sight and how that's a bit different from some of the things in the past, that were sort of of the similar tone? Speaker 200:13:14Thanks for the question, Darren. Russ, go ahead. Speaker 500:13:19Sure. I can start and feel free to jump in. Yes. One of the things that Edwin has really hit on is all the technological progress in terms of our positioning the platform with kind of the emergence of generative AI to innovate more rapidly and do so in a way that is easier to sell and easier to adopt. And so right now when we look at what the critical path items have been for us to expand conversation volumes beyond our traditional sales and marketing use cases to things such as service, we're now in a position where we've got clarity around our ability to capture more conversation volumes with our predictive and prescriptive analytics solutions. Speaker 500:14:03When we look at our ability to rapidly leverage our first party data into new AI signals and bundle those into vertical specific solutions, We've got clear line of sight of which customers can most harvest the value impact of those. And when we look at the critical path aspects around a new unified UI and call it click to buy or accelerated adoption and launching of products. These are what we collectively look at as our strategic sequential accelerants for 2025 and why we think 2025 is different than prior years. When we look at how we can build the business and accelerate it and hopefully see that translate into kind of higher run rates and with the combination of higher revenue and increased efficiencies with gross margins and operations, the latitude that comes with expanded adjusted EBITDA both to accrue to the bottom line and invest more in growth. Speaker 200:15:04Yes. And I would add go ahead, Darren, again. Thanks for the question. Good to hear you. I would add a few things. Speaker 200:15:12One, and I did mention this in the reading, but the one platform, having everything in one stack is really huge. That delivers the ability for us to have, that single UI and single sign on, which means every client can now, in the near term, access all signals in one web interface. And in the past, we would have to have multiple interfaces for them. As we put everything together in one platform, that's coming together really, really well. I also see the team is working really well together. Speaker 200:15:48So Troy's got a our CRO has a great handle on what the strategy is and how to implement the go to market motion. And I think the, Brian's come on board and done a great job. So I think that's really important. We got one billing system coming and that enables our channel, including a new API to take off. So there's a lot of things we did, a lot of work in the past couple of years that are going to help us make this a transformational year. Speaker 500:16:18I mean, this is what you asked is the critical question. So historically, we've sold one to one enterprises. Now hitting on what Edwin just said, we're going to light up channel partners and be able to sell one to many. So that kind of expands the opportunity. We mentioned engaged for service. Speaker 500:16:35Now we look at expanded franchises and dealers that we can sell direct to on increased volumes and the expansion of our addressable market as part of this. Those are all the things that make us feel like '25 is going to be a year where we see a lot of these investments. Thank you. Speaker 200:16:54That's an important one, Russ, in that you know, when I took the reins here, we were selling into a sales group or a marketing function. With Engage4Service, we jumped the suspense and now are selling into service business units. And there are multiple functions we've spoken of whether it's operations, a strategy group, a data analytics group, a CSAT group, a customer experience group. All those groups are now, with a single UI. And what we're doing with our data analytics and the first party data are able to either view their data in a new, continuing new way with signals. Speaker 200:17:34And additionally, we can ingest the data they're pulling in from other systems like a POS or their survey data, etcetera, to give them a view, a better view of how to make great business decisions. So it's, we're looking forward to getting into the year. Speaker 500:17:50Hopefully that helps, John. Speaker 400:17:52Yes. Thank you. And just as a follow-up, I know it's really fluid, but considering your exposure to auto OEMs, Can you talk about how tariffs might potentially impact your market presence? Speaker 500:18:11The look, right now, there's I think a lot of unknowns and people kind of speculating on what some of those might be. We do know that auto has managed through ups and downs supply chain disruptions. We look through that kind of in and beyond COVID. And so, some of that, we've just got to kind of wait and adapt to based on what normalized behaviors look like. Currently in our planning cycles, there's nothing specifically that's come up that we view as disruptive. Speaker 500:18:46Doesn't mean it can't happen. But at this point, our dialogue is really tied towards the strategic roadmaps of our customers and we have not yet heard anything specifically related to tariffs that are disrupting those in any manner. Operator00:19:15We have no further questions at this time. So, I'll pass the call back to the team for any final remarks. Speaker 200:19:22Okay. Thank you all for joining and we look forward to our next call. Take care. Operator00:19:30That concludes today's call. Thank you all for your participation. You may now disconnect.Read morePowered by