NASDAQ:HIT Health In Tech Q4 2024 Earnings Report $0.68 +0.02 (+2.82%) As of 04/17/2025 04:00 PM Eastern Earnings History Health In Tech EPS ResultsActual EPS$0.01Consensus EPS $0.02Beat/MissMissed by -$0.01One Year Ago EPSN/AHealth In Tech Revenue ResultsActual Revenue$8.02 millionExpected Revenue$6.87 millionBeat/MissBeat by +$1.15 millionYoY Revenue GrowthN/AHealth In Tech Announcement DetailsQuarterQ4 2024Date4/14/2025TimeAfter Market ClosesConference Call DateN/AConference Call TimeN/AConference Call ResourcesConference Call AudioConference Call TranscriptPress Release (8-K)ReportAnnual Report (10-K)Earnings HistoryCompany ProfilePowered by Health In Tech Q4 2024 Earnings Call TranscriptProvided by QuartrMarch 17, 2025 ShareLink copied to clipboard.There are 5 speakers on the call. Operator00:00:00Good day, ladies and gentlemen. Thank you for standing by, and welcome to the Health and Tech Fourth Quarter and Full Year of twenty twenty four Earnings Conference Call. As a reminder, we are recording today's call. If you have any objections, you may disconnect at this time. Now, I will turn the call over to Lori Babcock, Chief of Staff for the company. Operator00:00:31Ms. Babcock, please proceed. Speaker 100:00:34Thank you, operator, and hello, everyone. Welcome to Health and Tech's fourth quarter and full year of twenty twenty four earnings conference call. Joining us today are Mr. Tim Johnson, Chief Executive Officer and Ms. Julia Chin, Chief Financial Officer. Speaker 100:00:51Full details of our results can be found in our earnings press release and in our related Form 10 K submission to the SEC issued after today's after markets close today. These documents are available on our Investor Relations website at healthandtech.investorroom.com. As a reminder, today's call is being recorded and a replay will be available on our IR website as well. Before we continue, please note that today's discussion includes forward looking statements made pursuant to the Safe Harbor provisions of The U. S. Speaker 100:01:28Private Securities Litigation Reform Act of 1995. These statements are based on information available as of today and involve risks, uncertainties and assumptions that could cause actual results to differ materially from those expressed or implied, including those discussed in our annual report on Form 10 K for the period ending 12/31/2024, filed with the SEC. Please review the Forward Looking and Cautionary Statements section at the end of our earnings release for various factors that could cause actual results to differ materially from forward looking statements made during our call today. We undertake no obligation to update and expressly disclaim the obligation to update these forward looking statements to reflect events or circumstances after the date of this call or to reflect new information or the occurrence of unanticipated events. We may also refer to certain financial measures not in accordance with generally accepted accounting principles, such as adjusted EBITDA for comparison purposes only. Speaker 100:02:38Our GAAP results and reconciliations of GAAP to non GAAP measures can be found in our earnings press release. With that, I now turn the call over to our CEO, Mr. Tim Johnson. Tim? Speaker 200:02:52Thanks, Lori. Hi, everyone. Welcome to our first earnings call as a public company. Our December IPO marked an exciting milestone for Health and Tech, and I'd like to start off by thanking our customers, partners and investors for your trust and confidence in us. Your belief in our vision drives us to push boundaries, innovate and continuously improve. Speaker 200:03:13We recognize that sometimes market fluctuations can be challenging, but our focus remains unwavering, delivering value, executing on our strategy and driving long term growth. That said, our IPO was not the finish line. It was just the beginning of an even bigger opportunity to transform our healthcare industry through digital innovation, through bringing efficiency and through the options of competitive costs. We are excited that the current administration is focused on cutting out waste and improving efficiency, which would be a great tailwind for our company. Our company is deeply invested in its industry in this industry because it's part of who we are. Speaker 200:03:53It's in our DNA. Our decades four decades, the healthcare industry, particularly for small businesses, has been plagued by inaccessibility, complexity and lack of transparency. Small businesses are often underrepresented due to the limited number of competitive insurance solutions, leaving them with fewer options and higher costs. Traditional quoting processes remain outdated and inefficient, taking anywhere from twelve to fourteen days to complete, causing unnecessary delays and administrative burdens. Business owners often lack visibility in their healthcare costs, making it difficult to make informed decisions. Speaker 200:04:32These challenges have created barriers to affordability and efficient self funded healthcare, and at HealthInTech, we are set out to change that. I started HealthInTech from my living room couch. I didn't even have an office at the time. I was frustrated with how many, how my own healthcare issue was handled and with the lack of options that I had to try and resolve them. Since I was already in the insurance business, I thought I would try to help people like myself and other small employers. Speaker 200:05:02So I quit my job, I started a new company, and off we went. I knew I needed to create programs and products that included all players in the healthcare and insurance cycle to control the entire process so that I could eliminate all the redundancies, cut down on the costs, and do the right thing. That took me almost ten years to figure it out with a technology platform backed by a third party AI company that brings all participants together in one platform, the insurance company, the TPAs, the brokers, hospitals, clinics, employers, and finally, and most importantly, the employees. Our technology driven solutions finally make self funded health plans and stop loss insurance more accessible, cost effective and transparent. Our sales platform, eDibs, which is backed by a third party AI, enables brokers and employers to generate fully bindable proposals in about two minutes, offering 12 plan options with four tier rates compared to the traditional two week quoting process. Speaker 200:06:08We also provide real time access to data and 20 fourseven transparency, ensuring seamless transactions and updates for all participants. By streamlining workflows, eliminating inefficiencies and empowering businesses with greater control, we are not just improving healthcare accessibility, we are redefining the way small businesses approach self funded health plans. The market opportunity in front of us is enormous. The U. S. Speaker 200:06:37Healthcare and insurance industry is a $6,000,000,000,000 market that has seen very little innovation, creating a vast opportunity for disruption. According to a Frost and Sullivan report, the small business self funded medical insurance market has grown from $157,000,000,000 in 2019 to $186,000,000,000 in 2023 with projections reaching $242,000,000,000 by 2028, growing at a 5.4% CAGR. As AI, big data and automation reshape the industry, Health and Tech is uniquely positioned to lead this transformation. Our underwriting and automated quoting platform are driven with efficiency, affordability and transparency, unlocking new opportunities in the market that is primed for innovation. 2024 was the pivotal year for our company. Speaker 200:07:34We took a strategic approach to moderating our growth to achieve critical milestones. We successfully completed our IPO, made significant investments in IT, infosec and cybersecurity and introduced our new specific in ag products. Additionally, we launched a transformative technology innovative initiative aimed at delivering unique solutions for large group underwriting. These strategic initiatives have laid a strong foundation for accelerated growth in 2025. I'm excited to share how the groundwork we laid in 'twenty four is driving our momentum and setting stage for a long term success. Speaker 200:08:17First, we made critical investments in IT infrastructure, functionally enhancements with cybersecurity. We strengthened our internal controls and compliance framework, ensuring a robust foundation for scalable expansion. These efforts enable us to extend our solutions to a broader range of carriers, brokers, TPAs and other businesses. Second, we developed a specific and aggregate product, our latest stop loss healthcare plan product design to simplify the claims process for TPAs and carriers. This innovation enhances efficiencies and streamlines operational successes reinforcing our commitment to delivering value driven solutions. Speaker 200:09:01Third, we are advancing our underwriting capabilities in our eDibs platform to serve mid sized businesses with over 150 employees, expanding beyond our traditional focus on small businesses with five to 150 employees. While AI driven automation has transformed many industries, healthcare insurance has been slow to evolve. We are the leader in this shift, modernizing underwriting to create more efficient data driven ecosystems. Traditionally, the underwriting process for large companies with more than 150 employees takes approximately three months due to the extensive information gathering and prolonged communication cycles between brokers and underwriters. This outdated model creates a bottleneck, delaying access to cost effective healthcare plans. Speaker 200:09:52Our underwriting solution addresses these inefficiencies, reducing processing time, helping employees secure coverage faster, while improving accuracy and pricing competitively. To achieve this breakthrough, our eDIPs platform integrates data from various third party vendors that leverage machine learning tools connecting to our system via API. This real time data feeds into our proprietary risk scoring model, which assesses risk, calculates premiums and aligns with carriers' underwriting guidelines and risk acceptance thresholds. While our small business underwriting solution utilizes third party AI tools, we have significantly enhanced it with proprietary machine learning algorithms that continuously refine decision making through third party data feeds and insights. Governed by our internal AI governance framework, this ensures compliance, reliability and continuous optimization. Speaker 200:10:54Since launching beta testing in November 24, we have received strong initial feedback and we are on track for full scale rollout of our large business underwriting platform in 2025, backed by third party AI unlocking significant expansion in our total addressable market. Look, it has never been an easy task to scale up profitable, and sustain a viable company. After a four times year over year revenue jump in 2023, we realized that $20,000,000 in revenue company requires a different foundation for the next two to three times growth. We started with 41 employees in the beginning of 'twenty three, ended with 91 in December of 'twenty three. We doubled our workforce in twelve months. Speaker 200:11:44We realized that our people and our process have to catch up with the growth. In 2024, we moderated our growth to strengthen our organizational structure, reorganize operational departments, expanding IT department, built internal controls and info securities and went through the IPO. With all of that tasks, we reduced the headcount from '91 to December 2024. The solid groundwork we laid in 2024 has set the stage for accelerated growth momentum in 2025. Our unaudited total revenue for January and February is around $5,700,000 which has already exceeded the entire first quarter revenue of 2024. Speaker 200:12:29To further drive our growth strategy, we have expanded our executive leadership team with highly experienced professionals in sales operations and cybersecurity. Chris Kurtenbach has been promoted to Chief Operating Officer after serving as Senior Vice President of Operations since 2024. With over thirty years of experience in operations, customer service and process improvement, he will drive scalability with operational efficiencies. Prior to joining HealthInTech, he served as Vice President of Operations at BCS Financial Corporation, a leading provider of insurance and financial solutions for Blue Cross Blue Shield organizations and commercial partners nationwide. He also held senior leadership roles at AIM Specialty Healthcare, now Clarion, a LifeWatch company, where he led large scale operational improvements and business transformation initiatives. Speaker 200:13:24Dustin Plantholt joins as Chief Growth Officer, bringing two decades of experience in insurance, emerging technologies and strategic partnerships to accelerate market expansion and revenue growth. He has served as CEO of Block Buzz, a strategy and media advisory company and previously led Life's Tough Media as Chief Executive Officer. Additionally, he played a pivotal role in business growth and marketing leadership at OptiMed Health and Evergreen Health, where he helped drive innovation and strategic expansion in healthcare and insurance sectors. Jenny Gaurica has been promoted to Chief Information Security Officer, where she will continue advancing our cybersecurity risk management and regulatory compliance as we scale. Prior to joining Health and Tech, she was a security architect at Allegiant Air, where she played a crucial role in strengthening cybersecurity frameworks, ensuring regulatory compliance, particularly in surveying the OCSLE requirements. Speaker 200:14:26She also gained extensive experience in regulatory compliance and security architecture at Progressive and IGT, building resilient security infrastructures for highly regulated industries. Del Locket, our formerly Chief Operating Officer, has been appointed as Chief Strategy Officer, leading in high impact initiatives in business development, SaaS innovation and market expansion. With deep expertise in managing general agency, third party administrators and captive health insurance, he will play a critical role in driving strategic growth. With this leadership team in place, we are poised to accelerate our expansion, optimize our technology driven platform and continue redefining the self funded healthcare industry. Now, I'd like to turn the call over to our Chief Financial Officer, Julia Tan, to walk through our fourth quarter and full year twenty twenty four financial results and our expectations for 2025. Speaker 300:15:29Thanks, Tim. Good afternoon, everyone, and thank you for joining today's call. I'd like to walk you through our fourth quarter and full year twenty twenty four financial results. Our fourth quarter performance reflects many of the critical investments in the milestone Tim highlighted earlier As we continue to building a strong foundation for the long term growth, as of 12/31/2024, our cash and cash equivalents stood at $7,800,000 dollars more than three times of $2,400,000 at the end of twenty twenty three. This increase mainly driven by our strong liquidity position for Weiza IPO as well as disciplined capital management to support our growth initiative. Speaker 300:16:18At the same time, we have strengthened our financial position by reducing total liability to $2,600,000 as 12/31/2024, compared to $5,400,000 in the same period ton of 2023. Total revenue for Q4 twenty twenty four came in at $4,900,000 compared to $5,200,000 in the same period, reflecting a small decline. This was mainly driven by the underwriting model revenue change, which is $1,700,000 in Q4 compared to $2,000,000 in Q4 of twenty twenty three. This temporary reduction due to increased offering of E rated insurance policies, which resulted in lower underwriting fee. In the second half of twenty twenty four, we diversified the stop loss policy offering by adding other new carriers. Speaker 300:17:18Small business that prefer A rated carrier generally demonstrate strong performance and they were willing to pay higher program fees for the better medical network coverage and enhanced health benefits, revenue from program fees remained relatively flat at $3,200,000 Gross margin in Q4 twenty twenty four was 77.4% compared to 81.8% in the same period of 2023. This is driven by an increase in cost of revenue, largely due to the new distribution, channel partners fee, capital management fee associated with the new carriers and the new initiative. Turning to our operating cost, total operating expenses for Q4 twenty twenty four were $4,100,000 compared to $2,800,000 in the same period of time, representing an increase of $1,300,000 dollars after which $1,000,000 was due to the reversal of the compensation accrual in 'twenty three. Turning to our bottom line, income from continued operations, net income tax was a loss of $100,000 in Q4 compared with a profit of $1,000,000 in Q4 'twenty three. Adjusted EBITDA for Q4 'twenty four was $500,000 down from $1,000,000 in 2023, same period. Speaker 300:18:45Turning to the full year results. For the full year 2024, the revenue was $19,500,000 up 1.8 year over year. This is due to our strategic approach to moderate our growth and allocate the resource to a foundational initiative and strengthen our organization. We have shifted our focus towards the customer who prioritize better access and enhance our programs for other employees leading to a transitioning from underwriting fee to a high program fees. Revenue from fees increased by 17.5% to $12,800,000 due to the high program fees for the bed network and the medical network access. Speaker 300:19:30However, this growth was partially offset by the declining in underwriting model revenue, which decreased to $6,600,000 dollars Gross margin for the full year 2024 declined to 79.2% compared to 88% in 2023, this mainly due to an increase in cost of revenue, which rose from 2,300,000 to $4,000,000 driven by increased access fee to the additional channel partners, cashier management activity and the full year software amortization compared to the half year software amortization in 2023. Total operating expenses for the year were $14,400,000 reflecting a $900,000 increase from 2023. This increase was mainly due to the expansion of personnel in our underwriting department, claims department and the enrollment department, which was essential to support our business expansion into mid size and the large size of business customers in 2025. Research and development expenses increased to $2,800,000 up $800,000 from $2,000,000 in 2023. This increase was driven by additional expansion in IT compliance, information security and the development in new product and services. Speaker 300:20:56As we continue to prioritize our innovations, our R and D reflects our R and D efforts focused on developing the customized features, optimizing system and the service platforms, enhancing our customer experience will continue give us the competitive edge to the market. Income from continued operations net out income tax was $700,000 compared to $2,500,000 in the same period of 'twenty three. Adjusted EBITDA for the full year 'twenty four was $2,300,000 compared to $4,800,000 in 2023. We are entering 2025 with strong momentum and a clear path for growth. With the foundation we have built and the strategic investment we have made in 2024, we anticipate further investment in automation and expansion into the new market. Speaker 300:21:58Our commitment remains steadfast in delivering innovations, value driven solutions that transform self funded healthcare. As we scale, our continued investment in technology automation and operational efficiency will enhance our value proposition and enable us to provide exceptional service to our customer. Before we move to opening Q and A, we received many inquiries from the investor who are concerning about the recent stock decline. We acknowledge your concerns as frustration and then we want to share with you our thoughts. And the team, please go ahead. Speaker 200:22:46We understand that last week's sharp decline in our stock price has been concerning for our investors. As management, we share your frustration. The abrupt nature of this movement was unexpected. Last week, while we were focused on preparing for this earning call, conducting board meetings and reviewing our 2025 growth strategy, external market forces drove volatility, factors beyond our direct control. What we can control is our execution. Speaker 200:23:16We remain committed to building innovative products and services for our customers, driving revenue growth and maintaining profitability. In the first two months of twenty twenty five alone, our unaudited revenue reached approximately $5,700,000 representing over 50% year over year growth and exceeding our total revenue for the entire first quarter of last year. Our financial position remains strong with $7,000,000 in cash and a twenty nine day accounts receivable turnover with no debt. More importantly, we are steadfast in our mission to transform the healthcare and insurance industry. We are bringing competitive cost effective solutions to underserved small and medium sized businesses. Speaker 200:24:00Our exchange platform will enable employers to purchase healthcare, workers' compensation and P and C insurance all in one place with full repricing transparency. Additionally, our Health Intelligence card will empower individuals by giving them control over their own health data, eliminating the need for multiple log ins across various providers. We are confident that over time, the market and investors will recognize our true value. We deeply appreciate your ongoing support and patience. With that, I will now turn the call back over to the operator. Speaker 200:24:37Thank Operator00:25:02Our first question is from Alan Klee with the Maxim Group. Please go ahead. Speaker 400:25:08Yes. Hi. Congratulations on your first quarter as a public company. I have a bunch of questions. So if I ask too many, you can kick me off and I'll go back in if there's other people. Speaker 400:25:21To start off with, I had I was trying to you talked about the change in the underwriting model. Could you just help me understand what happened, what you changed? Speaker 200:25:35Yes. Our underwriting model, DIBs, is what we call do it yourself benefit systems. That system needed more features. Our clients and customers have given us some excellent advice of some features that they would like to have added to it. So we are constantly improving that. Speaker 200:25:55And our new our CTO started, I believe it was in October of last year, October, November, and he comes with an extensive background and he has looked at our tool and is improving it so that we can make changes to eDibs faster and more efficiently rather than waiting for a big change, we can continually make these changes. So he's kind of re underwriting, if you will, remolding our tool to move quicker. Speaker 400:26:27Okay. Thank you. And then when you talked about some you mentioned some collaborations with Marpe and Vitebould DPC. Can you explain what you mean by you said the strength of Vitebould's direct primary care model and adding that to some other things you do? Speaker 200:26:49Yes. VITA BULSE is a direct primary care facility, if you are the company that you will pay them a fee rather than, and they'll see everybody. You don't pay when you come into the doctor. They're already paid a fee and that fee covers them for whatever the list of services is and that is a very quick growing industry within our business. And so the doctor gets almost a guarantee income every month depending upon how many people are in his geography and are participating in the program. Speaker 200:27:26So Vitables is growing their company very quickly and we're proud to be a part of that because it really when I can set a fee and I know what I can budget to in my underwriting, it makes the underwriting much more predictable. Speaker 400:27:42That's helpful. Thank you. I know that the broker business signs most of the contracts January 1 is big time. Speaker 200:27:56Yes. Speaker 400:27:58Does that affect you or do you get more visibility as a result of that or any commentary on how what happened there? Speaker 300:28:09I can take this question, Alan. Speaker 200:28:11Okay. Speaker 300:28:12So, yes, as Tim and as we share on the earnings release in the January and the February, you can see this is already now in the March and we look at the result is $5,700,000 revenue is already 50% year over the year versus last year 2024, right. So it's a very strong momentum and driven by various product wins in the market, including the beta test of the underwriting offering to a million sides of the group with employing more than 150 employees. So it's really strong and we are very pleased with these results. And Tim, sorry, please add on. Speaker 200:29:00Yes, no. Yes, if I was understanding your question, Alan, we a lot of our business today obviously comes from small groups and their effective dates don't necessarily line up like some of the larger groups do with that oneone effective date. So we're able to write more business and have more opportunities every month of the year. Speaker 400:29:25That's helpful. So the $5,700,000 can we think of that to a degree as like a run rate of or is some of that one time or how I mean is it fair to extrap multiply that by six and that's the year or is that the wrong way to look at it? Speaker 300:29:49Well, I can tell you, Alan, it is for our business, our accounting is based on the accrual. So this number is just a one month, right? So think about if we have another eleven months, another ten months cumulative and obviously we cannot give a prediction on this earnings call, but we can't talk about the history versus last year. So first two months we did is more than last year first quarter combined, total three months. When we get the clearance, which was our counsel. Speaker 300:30:33And I think we should be able to when the company get a few quarters down the road, we will be able to have some guidance to the market. But now we can comfortably share with you the actual result, what is happened and assume I'm expecting in the Q1 and the analyst investor come back to listen to earnings, they will gather the updates to look at the quarter. Speaker 400:31:01Got it. I'm sorry, trying to find out my next. I had a question on your AI that you're looking to do for underwriting. Could you just expand on how you're using that and the benefits you're seeing as a result of that? Speaker 200:31:30Sure. There's a couple of AI tools that we use, and again, everybody throws that AI, machine learning, whatever we want to call it. There are some third party vendors that are gathering medical data and they're organizing it in such a way that we can access it very quickly to find out what the health and well-being is of the group because we get a census and from that census we get a full census that includes not only the employee but the spouses and the dependents, but we're able to run it through those AI vendors and get that information back, and we can use that data in the risk scoring methodology that we have our own risk scoring methodology and our own real underwriting tool that we apply those to, and it's very quick. It goes out, it comes back, it all is this engine and removes very smoothly. We also have our own proprietary, we call it data parsing, where we're pulling information out of all of these submissions that we get from these brokers and it comes in. Speaker 200:32:39Today, it takes a person, some manually has to go through all of this paperwork to find the information that the underwriter needs to do their job. Now we just have the brokers upload that information into our system and this is what our new technology is that we have coming out. It hasn't launched yet. We're finishing up our testing, but that's where we're going with it. So that it will drastically reduce the time spent on working on those submissions. Speaker 400:33:13That's great. I won't tell you which year, but my first job out of school, I was an underwriter and I had an adding machine on my desk. There weren't computers. Speaker 200:33:25Yes, some still do. Speaker 300:33:28Yes. And then we did some beta test in the Q4 last year. The feedback is really very positive. So we're pretty excited to move forward and at least this year we think it's going to be for us. It's going to be a game changing. Speaker 400:33:49That's great. And two things, well these are separate. One, moving to the middle size customers, is it I know you said you were early in that, but do you think it's reasonable to think that most of the opportunity came on January 1 or do you think that there's potential to also add mid sized companies throughout the year? Speaker 200:34:19Yes. Surprisingly enough, there are a lot of mid sized companies that are still fully insured, for example, that are not self funded and a lot of them, we're now looking at more and more of those opportunities and those people have effective dates throughout the year. But you are right, oneone is clearly, especially for the larger groups, is clearly the biggest month of the year and we really didn't do much in the large group space for this year. We just looked at a few and I don't even know how many we picked up. It wasn't a significant amount, but we need to get prepared by June and July because that's when they're going to start looking for other options and so our systems and everything need to be in place by then. Speaker 400:35:06Got it. Okay. And then the number of lives going down, I know the nature when you had small customers that the brokers represented, you naturally have churn. It would was there anything you would point to that factored into the decline in the number of lives? Speaker 300:35:29Yes, I can take this question, Alan. And 2024, honestly, we really just take a little bit strategy pause, the moderate of the growth. We look at the various infrastructure and other things we need to strengthen. So when the business grow four or five times, our people process need catching up, as same as the customer and the partners. So the headcount we build, we carry through to '25, which we even reduced from '23 to peak and it stabilized and just to carry really the skeuables growth on '25. Speaker 300:36:13So I would not say '25 performance is much more you look at the January and the February speak to the performance, not the '24 because '24 we know will go through IPO. We know we intentionally reorganized ourselves. As Tim shared, we're adding our management team many experienced people joining us this year and also we did a lot of investment in the infosec and IT. So this year '25 and with these two months revenue growth 50% year over year and the definition of the number of lives is increased dramatically and we can only report to the market when we close the first quarter. Speaker 400:37:04Okay, great. So when you think about 2025, how do you think about your initiatives for spending on software development? Speaker 300:37:18Yes. So one of the unique thing this company does is we our deployment of the lead time for the new product service is about six months, means we started the inception of the conceptual inception to the design, to our system, to development, it's about six months. And then we started to do beta tests to the small population, then we roll up to the large population. So a lot of groundwork we did in 'twenty four start to harvest the good result in 'twenty five. In the meantime, the 'twenty five when we mentioned about there are few key things we're going to do for a little bit of large size of the employees where Tim also mentioned probably somewhere middle second half of the year, we could get that launch. Speaker 300:38:24And then once that's loading, it hopefully will capture even big opportunity in the end of the year. And this is where a lot of company change the insurance. That's one of the very critical initiative. And then we also have other few things we do, We will be able to look at the SaaS as a service. There are many things very exciting, which do not include in the January, February number again. Speaker 300:38:57January, February number is based on 24 investment and we're looking at the result. And then there are other things we do, which we'll gradually share with the investment community once we think it's ready on this year. And a lot of results will come in early next year. That's just nature of the cycle when we look at this program. Speaker 400:39:26Got it. That's great. Okay. So as you're thinking about planning to expand your customer reach, how do you go about that? Is it through the brokers or how do you think about how do you grow the customer reach? Speaker 400:39:45Tina? Speaker 200:39:47Yes, sure. So, the a little bit of everything, okay, because the system, when we call it the exchange, Alan, the tools that we're building, they're very unique in that the amount of data that we're putting in them and the amount of things and the features that we're building into them, you can be a healthcare system that needs to have an insurance product to better underwrite. Just the fact that DIBS stands for do it yourself benefit systems, it allows the brokers and the people, the distribution, the sales force, as you will, within the marketplace to use the tool itself and get all the data into the system versus somebody else. You have MGUs, underwriters all over. You have, there's all sorts of other people that are looking at using our tool for enrollment, for example. Speaker 200:40:47Several large insurance companies are challenged with enrollment and our tool really helps out with a lot of those that functionality. It took us a long time to build it. We really didn't understand, to be honest with you, what we were building. We were building it for our services and to help us and to become efficient because I wanted that's the type of company that I wanted, But next thing I know others were asking could they use it. So that's when we came up with a SaaS idea and started building that out in a much quicker fashion. Speaker 400:41:20That's great. Well, I covered SaaS companies and with the great gross margins, if you scale, there can be great operating leverage. So, okay, that's it for my questions. Congratulations and look forward to tracking your progress. Thank you. Speaker 200:41:42Thanks, Alan. Speaker 300:41:43Thank you. Operator00:41:45Seeing no more questions in the queue, let me turn the call back to Mr. Johnson for closing remarks. Speaker 200:41:52Thank you, operator, and thank you all for participating in today's call and for your support. We appreciate your interest and look forward to reporting to you again next quarter on our progress. Operator00:42:04Thank you all again. This concludes the call. You may now disconnect.Read morePowered by Conference Call Audio Live Call not available Earnings Conference CallHealth In Tech Q4 202400:00 / 00:00Speed:1x1.25x1.5x2x Earnings DocumentsPress Release(8-K)ReportAnnual report(10-K) Health In Tech Earnings HeadlinesHealth In Tech, Inc. (HIT) Q1 2025 Earnings Call TranscriptApril 16 at 12:06 PM | seekingalpha.comHIT: Strong 1Q25 Revenue Growth as HIT Expands its Offerings & Broadens its Target MarketApril 16 at 12:12 AM | msn.comCrypto’s crashing…but we’re still profitingMost traders are panicking right now. Bitcoin’s dropping. Altcoins are bleeding. The stock market’s a mess. The news is screaming fear. But while most traders watch their portfolios tank…April 19, 2025 | Crypto Swap Profits (Ad)Health In Tech reports Q1 EPS 1c, one estimate 2cApril 15, 2025 | markets.businessinsider.comHealth In Tech Reports 56% Revenue Increase in Q1 2025April 14, 2025 | tipranks.comHealth In Tech Unveils AI-Driven Healthcare SolutionsApril 14, 2025 | tipranks.comSee More Health In Tech Headlines Get Earnings Announcements in your inboxWant to stay updated on the latest earnings announcements and upcoming reports for companies like Health In Tech? Sign up for Earnings360's daily newsletter to receive timely earnings updates on Health In Tech and other key companies, straight to your email. Email Address About Health In TechHealth In Tech (NASDAQ:HIT) engages in the provision of insurance technology platforms which offer a marketplace of processes in the healthcare industry. Its services include Stone Mountain Risk, eDIYBS, HI Card, HI Performance Network, and Ancillary Products. The company was founded by Tim Johnson in 2014 and is headquartered in Stuart, FL.View Health In Tech ProfileRead more More Earnings Resources from MarketBeat Earnings Tools Today's Earnings Tomorrow's Earnings Next Week's Earnings Upcoming Earnings Calls Earnings Newsletter Earnings Call Transcripts Earnings Beats & Misses Corporate Guidance Earnings Screener Earnings By Country U.S. Earnings Reports Canadian Earnings Reports U.K. Earnings Reports Latest Articles Archer Aviation Unveils NYC Network Ahead of Key Earnings Report3 Reasons to Like the Look of Amazon Ahead of EarningsTesla Stock Eyes Breakout With Earnings on DeckJohnson & Johnson Earnings Were More Good Than Bad—Time to Buy? 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There are 5 speakers on the call. Operator00:00:00Good day, ladies and gentlemen. Thank you for standing by, and welcome to the Health and Tech Fourth Quarter and Full Year of twenty twenty four Earnings Conference Call. As a reminder, we are recording today's call. If you have any objections, you may disconnect at this time. Now, I will turn the call over to Lori Babcock, Chief of Staff for the company. Operator00:00:31Ms. Babcock, please proceed. Speaker 100:00:34Thank you, operator, and hello, everyone. Welcome to Health and Tech's fourth quarter and full year of twenty twenty four earnings conference call. Joining us today are Mr. Tim Johnson, Chief Executive Officer and Ms. Julia Chin, Chief Financial Officer. Speaker 100:00:51Full details of our results can be found in our earnings press release and in our related Form 10 K submission to the SEC issued after today's after markets close today. These documents are available on our Investor Relations website at healthandtech.investorroom.com. As a reminder, today's call is being recorded and a replay will be available on our IR website as well. Before we continue, please note that today's discussion includes forward looking statements made pursuant to the Safe Harbor provisions of The U. S. Speaker 100:01:28Private Securities Litigation Reform Act of 1995. These statements are based on information available as of today and involve risks, uncertainties and assumptions that could cause actual results to differ materially from those expressed or implied, including those discussed in our annual report on Form 10 K for the period ending 12/31/2024, filed with the SEC. Please review the Forward Looking and Cautionary Statements section at the end of our earnings release for various factors that could cause actual results to differ materially from forward looking statements made during our call today. We undertake no obligation to update and expressly disclaim the obligation to update these forward looking statements to reflect events or circumstances after the date of this call or to reflect new information or the occurrence of unanticipated events. We may also refer to certain financial measures not in accordance with generally accepted accounting principles, such as adjusted EBITDA for comparison purposes only. Speaker 100:02:38Our GAAP results and reconciliations of GAAP to non GAAP measures can be found in our earnings press release. With that, I now turn the call over to our CEO, Mr. Tim Johnson. Tim? Speaker 200:02:52Thanks, Lori. Hi, everyone. Welcome to our first earnings call as a public company. Our December IPO marked an exciting milestone for Health and Tech, and I'd like to start off by thanking our customers, partners and investors for your trust and confidence in us. Your belief in our vision drives us to push boundaries, innovate and continuously improve. Speaker 200:03:13We recognize that sometimes market fluctuations can be challenging, but our focus remains unwavering, delivering value, executing on our strategy and driving long term growth. That said, our IPO was not the finish line. It was just the beginning of an even bigger opportunity to transform our healthcare industry through digital innovation, through bringing efficiency and through the options of competitive costs. We are excited that the current administration is focused on cutting out waste and improving efficiency, which would be a great tailwind for our company. Our company is deeply invested in its industry in this industry because it's part of who we are. Speaker 200:03:53It's in our DNA. Our decades four decades, the healthcare industry, particularly for small businesses, has been plagued by inaccessibility, complexity and lack of transparency. Small businesses are often underrepresented due to the limited number of competitive insurance solutions, leaving them with fewer options and higher costs. Traditional quoting processes remain outdated and inefficient, taking anywhere from twelve to fourteen days to complete, causing unnecessary delays and administrative burdens. Business owners often lack visibility in their healthcare costs, making it difficult to make informed decisions. Speaker 200:04:32These challenges have created barriers to affordability and efficient self funded healthcare, and at HealthInTech, we are set out to change that. I started HealthInTech from my living room couch. I didn't even have an office at the time. I was frustrated with how many, how my own healthcare issue was handled and with the lack of options that I had to try and resolve them. Since I was already in the insurance business, I thought I would try to help people like myself and other small employers. Speaker 200:05:02So I quit my job, I started a new company, and off we went. I knew I needed to create programs and products that included all players in the healthcare and insurance cycle to control the entire process so that I could eliminate all the redundancies, cut down on the costs, and do the right thing. That took me almost ten years to figure it out with a technology platform backed by a third party AI company that brings all participants together in one platform, the insurance company, the TPAs, the brokers, hospitals, clinics, employers, and finally, and most importantly, the employees. Our technology driven solutions finally make self funded health plans and stop loss insurance more accessible, cost effective and transparent. Our sales platform, eDibs, which is backed by a third party AI, enables brokers and employers to generate fully bindable proposals in about two minutes, offering 12 plan options with four tier rates compared to the traditional two week quoting process. Speaker 200:06:08We also provide real time access to data and 20 fourseven transparency, ensuring seamless transactions and updates for all participants. By streamlining workflows, eliminating inefficiencies and empowering businesses with greater control, we are not just improving healthcare accessibility, we are redefining the way small businesses approach self funded health plans. The market opportunity in front of us is enormous. The U. S. Speaker 200:06:37Healthcare and insurance industry is a $6,000,000,000,000 market that has seen very little innovation, creating a vast opportunity for disruption. According to a Frost and Sullivan report, the small business self funded medical insurance market has grown from $157,000,000,000 in 2019 to $186,000,000,000 in 2023 with projections reaching $242,000,000,000 by 2028, growing at a 5.4% CAGR. As AI, big data and automation reshape the industry, Health and Tech is uniquely positioned to lead this transformation. Our underwriting and automated quoting platform are driven with efficiency, affordability and transparency, unlocking new opportunities in the market that is primed for innovation. 2024 was the pivotal year for our company. Speaker 200:07:34We took a strategic approach to moderating our growth to achieve critical milestones. We successfully completed our IPO, made significant investments in IT, infosec and cybersecurity and introduced our new specific in ag products. Additionally, we launched a transformative technology innovative initiative aimed at delivering unique solutions for large group underwriting. These strategic initiatives have laid a strong foundation for accelerated growth in 2025. I'm excited to share how the groundwork we laid in 'twenty four is driving our momentum and setting stage for a long term success. Speaker 200:08:17First, we made critical investments in IT infrastructure, functionally enhancements with cybersecurity. We strengthened our internal controls and compliance framework, ensuring a robust foundation for scalable expansion. These efforts enable us to extend our solutions to a broader range of carriers, brokers, TPAs and other businesses. Second, we developed a specific and aggregate product, our latest stop loss healthcare plan product design to simplify the claims process for TPAs and carriers. This innovation enhances efficiencies and streamlines operational successes reinforcing our commitment to delivering value driven solutions. Speaker 200:09:01Third, we are advancing our underwriting capabilities in our eDibs platform to serve mid sized businesses with over 150 employees, expanding beyond our traditional focus on small businesses with five to 150 employees. While AI driven automation has transformed many industries, healthcare insurance has been slow to evolve. We are the leader in this shift, modernizing underwriting to create more efficient data driven ecosystems. Traditionally, the underwriting process for large companies with more than 150 employees takes approximately three months due to the extensive information gathering and prolonged communication cycles between brokers and underwriters. This outdated model creates a bottleneck, delaying access to cost effective healthcare plans. Speaker 200:09:52Our underwriting solution addresses these inefficiencies, reducing processing time, helping employees secure coverage faster, while improving accuracy and pricing competitively. To achieve this breakthrough, our eDIPs platform integrates data from various third party vendors that leverage machine learning tools connecting to our system via API. This real time data feeds into our proprietary risk scoring model, which assesses risk, calculates premiums and aligns with carriers' underwriting guidelines and risk acceptance thresholds. While our small business underwriting solution utilizes third party AI tools, we have significantly enhanced it with proprietary machine learning algorithms that continuously refine decision making through third party data feeds and insights. Governed by our internal AI governance framework, this ensures compliance, reliability and continuous optimization. Speaker 200:10:54Since launching beta testing in November 24, we have received strong initial feedback and we are on track for full scale rollout of our large business underwriting platform in 2025, backed by third party AI unlocking significant expansion in our total addressable market. Look, it has never been an easy task to scale up profitable, and sustain a viable company. After a four times year over year revenue jump in 2023, we realized that $20,000,000 in revenue company requires a different foundation for the next two to three times growth. We started with 41 employees in the beginning of 'twenty three, ended with 91 in December of 'twenty three. We doubled our workforce in twelve months. Speaker 200:11:44We realized that our people and our process have to catch up with the growth. In 2024, we moderated our growth to strengthen our organizational structure, reorganize operational departments, expanding IT department, built internal controls and info securities and went through the IPO. With all of that tasks, we reduced the headcount from '91 to December 2024. The solid groundwork we laid in 2024 has set the stage for accelerated growth momentum in 2025. Our unaudited total revenue for January and February is around $5,700,000 which has already exceeded the entire first quarter revenue of 2024. Speaker 200:12:29To further drive our growth strategy, we have expanded our executive leadership team with highly experienced professionals in sales operations and cybersecurity. Chris Kurtenbach has been promoted to Chief Operating Officer after serving as Senior Vice President of Operations since 2024. With over thirty years of experience in operations, customer service and process improvement, he will drive scalability with operational efficiencies. Prior to joining HealthInTech, he served as Vice President of Operations at BCS Financial Corporation, a leading provider of insurance and financial solutions for Blue Cross Blue Shield organizations and commercial partners nationwide. He also held senior leadership roles at AIM Specialty Healthcare, now Clarion, a LifeWatch company, where he led large scale operational improvements and business transformation initiatives. Speaker 200:13:24Dustin Plantholt joins as Chief Growth Officer, bringing two decades of experience in insurance, emerging technologies and strategic partnerships to accelerate market expansion and revenue growth. He has served as CEO of Block Buzz, a strategy and media advisory company and previously led Life's Tough Media as Chief Executive Officer. Additionally, he played a pivotal role in business growth and marketing leadership at OptiMed Health and Evergreen Health, where he helped drive innovation and strategic expansion in healthcare and insurance sectors. Jenny Gaurica has been promoted to Chief Information Security Officer, where she will continue advancing our cybersecurity risk management and regulatory compliance as we scale. Prior to joining Health and Tech, she was a security architect at Allegiant Air, where she played a crucial role in strengthening cybersecurity frameworks, ensuring regulatory compliance, particularly in surveying the OCSLE requirements. Speaker 200:14:26She also gained extensive experience in regulatory compliance and security architecture at Progressive and IGT, building resilient security infrastructures for highly regulated industries. Del Locket, our formerly Chief Operating Officer, has been appointed as Chief Strategy Officer, leading in high impact initiatives in business development, SaaS innovation and market expansion. With deep expertise in managing general agency, third party administrators and captive health insurance, he will play a critical role in driving strategic growth. With this leadership team in place, we are poised to accelerate our expansion, optimize our technology driven platform and continue redefining the self funded healthcare industry. Now, I'd like to turn the call over to our Chief Financial Officer, Julia Tan, to walk through our fourth quarter and full year twenty twenty four financial results and our expectations for 2025. Speaker 300:15:29Thanks, Tim. Good afternoon, everyone, and thank you for joining today's call. I'd like to walk you through our fourth quarter and full year twenty twenty four financial results. Our fourth quarter performance reflects many of the critical investments in the milestone Tim highlighted earlier As we continue to building a strong foundation for the long term growth, as of 12/31/2024, our cash and cash equivalents stood at $7,800,000 dollars more than three times of $2,400,000 at the end of twenty twenty three. This increase mainly driven by our strong liquidity position for Weiza IPO as well as disciplined capital management to support our growth initiative. Speaker 300:16:18At the same time, we have strengthened our financial position by reducing total liability to $2,600,000 as 12/31/2024, compared to $5,400,000 in the same period ton of 2023. Total revenue for Q4 twenty twenty four came in at $4,900,000 compared to $5,200,000 in the same period, reflecting a small decline. This was mainly driven by the underwriting model revenue change, which is $1,700,000 in Q4 compared to $2,000,000 in Q4 of twenty twenty three. This temporary reduction due to increased offering of E rated insurance policies, which resulted in lower underwriting fee. In the second half of twenty twenty four, we diversified the stop loss policy offering by adding other new carriers. Speaker 300:17:18Small business that prefer A rated carrier generally demonstrate strong performance and they were willing to pay higher program fees for the better medical network coverage and enhanced health benefits, revenue from program fees remained relatively flat at $3,200,000 Gross margin in Q4 twenty twenty four was 77.4% compared to 81.8% in the same period of 2023. This is driven by an increase in cost of revenue, largely due to the new distribution, channel partners fee, capital management fee associated with the new carriers and the new initiative. Turning to our operating cost, total operating expenses for Q4 twenty twenty four were $4,100,000 compared to $2,800,000 in the same period of time, representing an increase of $1,300,000 dollars after which $1,000,000 was due to the reversal of the compensation accrual in 'twenty three. Turning to our bottom line, income from continued operations, net income tax was a loss of $100,000 in Q4 compared with a profit of $1,000,000 in Q4 'twenty three. Adjusted EBITDA for Q4 'twenty four was $500,000 down from $1,000,000 in 2023, same period. Speaker 300:18:45Turning to the full year results. For the full year 2024, the revenue was $19,500,000 up 1.8 year over year. This is due to our strategic approach to moderate our growth and allocate the resource to a foundational initiative and strengthen our organization. We have shifted our focus towards the customer who prioritize better access and enhance our programs for other employees leading to a transitioning from underwriting fee to a high program fees. Revenue from fees increased by 17.5% to $12,800,000 due to the high program fees for the bed network and the medical network access. Speaker 300:19:30However, this growth was partially offset by the declining in underwriting model revenue, which decreased to $6,600,000 dollars Gross margin for the full year 2024 declined to 79.2% compared to 88% in 2023, this mainly due to an increase in cost of revenue, which rose from 2,300,000 to $4,000,000 driven by increased access fee to the additional channel partners, cashier management activity and the full year software amortization compared to the half year software amortization in 2023. Total operating expenses for the year were $14,400,000 reflecting a $900,000 increase from 2023. This increase was mainly due to the expansion of personnel in our underwriting department, claims department and the enrollment department, which was essential to support our business expansion into mid size and the large size of business customers in 2025. Research and development expenses increased to $2,800,000 up $800,000 from $2,000,000 in 2023. This increase was driven by additional expansion in IT compliance, information security and the development in new product and services. Speaker 300:20:56As we continue to prioritize our innovations, our R and D reflects our R and D efforts focused on developing the customized features, optimizing system and the service platforms, enhancing our customer experience will continue give us the competitive edge to the market. Income from continued operations net out income tax was $700,000 compared to $2,500,000 in the same period of 'twenty three. Adjusted EBITDA for the full year 'twenty four was $2,300,000 compared to $4,800,000 in 2023. We are entering 2025 with strong momentum and a clear path for growth. With the foundation we have built and the strategic investment we have made in 2024, we anticipate further investment in automation and expansion into the new market. Speaker 300:21:58Our commitment remains steadfast in delivering innovations, value driven solutions that transform self funded healthcare. As we scale, our continued investment in technology automation and operational efficiency will enhance our value proposition and enable us to provide exceptional service to our customer. Before we move to opening Q and A, we received many inquiries from the investor who are concerning about the recent stock decline. We acknowledge your concerns as frustration and then we want to share with you our thoughts. And the team, please go ahead. Speaker 200:22:46We understand that last week's sharp decline in our stock price has been concerning for our investors. As management, we share your frustration. The abrupt nature of this movement was unexpected. Last week, while we were focused on preparing for this earning call, conducting board meetings and reviewing our 2025 growth strategy, external market forces drove volatility, factors beyond our direct control. What we can control is our execution. Speaker 200:23:16We remain committed to building innovative products and services for our customers, driving revenue growth and maintaining profitability. In the first two months of twenty twenty five alone, our unaudited revenue reached approximately $5,700,000 representing over 50% year over year growth and exceeding our total revenue for the entire first quarter of last year. Our financial position remains strong with $7,000,000 in cash and a twenty nine day accounts receivable turnover with no debt. More importantly, we are steadfast in our mission to transform the healthcare and insurance industry. We are bringing competitive cost effective solutions to underserved small and medium sized businesses. Speaker 200:24:00Our exchange platform will enable employers to purchase healthcare, workers' compensation and P and C insurance all in one place with full repricing transparency. Additionally, our Health Intelligence card will empower individuals by giving them control over their own health data, eliminating the need for multiple log ins across various providers. We are confident that over time, the market and investors will recognize our true value. We deeply appreciate your ongoing support and patience. With that, I will now turn the call back over to the operator. Speaker 200:24:37Thank Operator00:25:02Our first question is from Alan Klee with the Maxim Group. Please go ahead. Speaker 400:25:08Yes. Hi. Congratulations on your first quarter as a public company. I have a bunch of questions. So if I ask too many, you can kick me off and I'll go back in if there's other people. Speaker 400:25:21To start off with, I had I was trying to you talked about the change in the underwriting model. Could you just help me understand what happened, what you changed? Speaker 200:25:35Yes. Our underwriting model, DIBs, is what we call do it yourself benefit systems. That system needed more features. Our clients and customers have given us some excellent advice of some features that they would like to have added to it. So we are constantly improving that. Speaker 200:25:55And our new our CTO started, I believe it was in October of last year, October, November, and he comes with an extensive background and he has looked at our tool and is improving it so that we can make changes to eDibs faster and more efficiently rather than waiting for a big change, we can continually make these changes. So he's kind of re underwriting, if you will, remolding our tool to move quicker. Speaker 400:26:27Okay. Thank you. And then when you talked about some you mentioned some collaborations with Marpe and Vitebould DPC. Can you explain what you mean by you said the strength of Vitebould's direct primary care model and adding that to some other things you do? Speaker 200:26:49Yes. VITA BULSE is a direct primary care facility, if you are the company that you will pay them a fee rather than, and they'll see everybody. You don't pay when you come into the doctor. They're already paid a fee and that fee covers them for whatever the list of services is and that is a very quick growing industry within our business. And so the doctor gets almost a guarantee income every month depending upon how many people are in his geography and are participating in the program. Speaker 200:27:26So Vitables is growing their company very quickly and we're proud to be a part of that because it really when I can set a fee and I know what I can budget to in my underwriting, it makes the underwriting much more predictable. Speaker 400:27:42That's helpful. Thank you. I know that the broker business signs most of the contracts January 1 is big time. Speaker 200:27:56Yes. Speaker 400:27:58Does that affect you or do you get more visibility as a result of that or any commentary on how what happened there? Speaker 300:28:09I can take this question, Alan. Speaker 200:28:11Okay. Speaker 300:28:12So, yes, as Tim and as we share on the earnings release in the January and the February, you can see this is already now in the March and we look at the result is $5,700,000 revenue is already 50% year over the year versus last year 2024, right. So it's a very strong momentum and driven by various product wins in the market, including the beta test of the underwriting offering to a million sides of the group with employing more than 150 employees. So it's really strong and we are very pleased with these results. And Tim, sorry, please add on. Speaker 200:29:00Yes, no. Yes, if I was understanding your question, Alan, we a lot of our business today obviously comes from small groups and their effective dates don't necessarily line up like some of the larger groups do with that oneone effective date. So we're able to write more business and have more opportunities every month of the year. Speaker 400:29:25That's helpful. So the $5,700,000 can we think of that to a degree as like a run rate of or is some of that one time or how I mean is it fair to extrap multiply that by six and that's the year or is that the wrong way to look at it? Speaker 300:29:49Well, I can tell you, Alan, it is for our business, our accounting is based on the accrual. So this number is just a one month, right? So think about if we have another eleven months, another ten months cumulative and obviously we cannot give a prediction on this earnings call, but we can't talk about the history versus last year. So first two months we did is more than last year first quarter combined, total three months. When we get the clearance, which was our counsel. Speaker 300:30:33And I think we should be able to when the company get a few quarters down the road, we will be able to have some guidance to the market. But now we can comfortably share with you the actual result, what is happened and assume I'm expecting in the Q1 and the analyst investor come back to listen to earnings, they will gather the updates to look at the quarter. Speaker 400:31:01Got it. I'm sorry, trying to find out my next. I had a question on your AI that you're looking to do for underwriting. Could you just expand on how you're using that and the benefits you're seeing as a result of that? Speaker 200:31:30Sure. There's a couple of AI tools that we use, and again, everybody throws that AI, machine learning, whatever we want to call it. There are some third party vendors that are gathering medical data and they're organizing it in such a way that we can access it very quickly to find out what the health and well-being is of the group because we get a census and from that census we get a full census that includes not only the employee but the spouses and the dependents, but we're able to run it through those AI vendors and get that information back, and we can use that data in the risk scoring methodology that we have our own risk scoring methodology and our own real underwriting tool that we apply those to, and it's very quick. It goes out, it comes back, it all is this engine and removes very smoothly. We also have our own proprietary, we call it data parsing, where we're pulling information out of all of these submissions that we get from these brokers and it comes in. Speaker 200:32:39Today, it takes a person, some manually has to go through all of this paperwork to find the information that the underwriter needs to do their job. Now we just have the brokers upload that information into our system and this is what our new technology is that we have coming out. It hasn't launched yet. We're finishing up our testing, but that's where we're going with it. So that it will drastically reduce the time spent on working on those submissions. Speaker 400:33:13That's great. I won't tell you which year, but my first job out of school, I was an underwriter and I had an adding machine on my desk. There weren't computers. Speaker 200:33:25Yes, some still do. Speaker 300:33:28Yes. And then we did some beta test in the Q4 last year. The feedback is really very positive. So we're pretty excited to move forward and at least this year we think it's going to be for us. It's going to be a game changing. Speaker 400:33:49That's great. And two things, well these are separate. One, moving to the middle size customers, is it I know you said you were early in that, but do you think it's reasonable to think that most of the opportunity came on January 1 or do you think that there's potential to also add mid sized companies throughout the year? Speaker 200:34:19Yes. Surprisingly enough, there are a lot of mid sized companies that are still fully insured, for example, that are not self funded and a lot of them, we're now looking at more and more of those opportunities and those people have effective dates throughout the year. But you are right, oneone is clearly, especially for the larger groups, is clearly the biggest month of the year and we really didn't do much in the large group space for this year. We just looked at a few and I don't even know how many we picked up. It wasn't a significant amount, but we need to get prepared by June and July because that's when they're going to start looking for other options and so our systems and everything need to be in place by then. Speaker 400:35:06Got it. Okay. And then the number of lives going down, I know the nature when you had small customers that the brokers represented, you naturally have churn. It would was there anything you would point to that factored into the decline in the number of lives? Speaker 300:35:29Yes, I can take this question, Alan. And 2024, honestly, we really just take a little bit strategy pause, the moderate of the growth. We look at the various infrastructure and other things we need to strengthen. So when the business grow four or five times, our people process need catching up, as same as the customer and the partners. So the headcount we build, we carry through to '25, which we even reduced from '23 to peak and it stabilized and just to carry really the skeuables growth on '25. Speaker 300:36:13So I would not say '25 performance is much more you look at the January and the February speak to the performance, not the '24 because '24 we know will go through IPO. We know we intentionally reorganized ourselves. As Tim shared, we're adding our management team many experienced people joining us this year and also we did a lot of investment in the infosec and IT. So this year '25 and with these two months revenue growth 50% year over year and the definition of the number of lives is increased dramatically and we can only report to the market when we close the first quarter. Speaker 400:37:04Okay, great. So when you think about 2025, how do you think about your initiatives for spending on software development? Speaker 300:37:18Yes. So one of the unique thing this company does is we our deployment of the lead time for the new product service is about six months, means we started the inception of the conceptual inception to the design, to our system, to development, it's about six months. And then we started to do beta tests to the small population, then we roll up to the large population. So a lot of groundwork we did in 'twenty four start to harvest the good result in 'twenty five. In the meantime, the 'twenty five when we mentioned about there are few key things we're going to do for a little bit of large size of the employees where Tim also mentioned probably somewhere middle second half of the year, we could get that launch. Speaker 300:38:24And then once that's loading, it hopefully will capture even big opportunity in the end of the year. And this is where a lot of company change the insurance. That's one of the very critical initiative. And then we also have other few things we do, We will be able to look at the SaaS as a service. There are many things very exciting, which do not include in the January, February number again. Speaker 300:38:57January, February number is based on 24 investment and we're looking at the result. And then there are other things we do, which we'll gradually share with the investment community once we think it's ready on this year. And a lot of results will come in early next year. That's just nature of the cycle when we look at this program. Speaker 400:39:26Got it. That's great. Okay. So as you're thinking about planning to expand your customer reach, how do you go about that? Is it through the brokers or how do you think about how do you grow the customer reach? Speaker 400:39:45Tina? Speaker 200:39:47Yes, sure. So, the a little bit of everything, okay, because the system, when we call it the exchange, Alan, the tools that we're building, they're very unique in that the amount of data that we're putting in them and the amount of things and the features that we're building into them, you can be a healthcare system that needs to have an insurance product to better underwrite. Just the fact that DIBS stands for do it yourself benefit systems, it allows the brokers and the people, the distribution, the sales force, as you will, within the marketplace to use the tool itself and get all the data into the system versus somebody else. You have MGUs, underwriters all over. You have, there's all sorts of other people that are looking at using our tool for enrollment, for example. Speaker 200:40:47Several large insurance companies are challenged with enrollment and our tool really helps out with a lot of those that functionality. It took us a long time to build it. We really didn't understand, to be honest with you, what we were building. We were building it for our services and to help us and to become efficient because I wanted that's the type of company that I wanted, But next thing I know others were asking could they use it. So that's when we came up with a SaaS idea and started building that out in a much quicker fashion. Speaker 400:41:20That's great. Well, I covered SaaS companies and with the great gross margins, if you scale, there can be great operating leverage. So, okay, that's it for my questions. Congratulations and look forward to tracking your progress. Thank you. Speaker 200:41:42Thanks, Alan. Speaker 300:41:43Thank you. Operator00:41:45Seeing no more questions in the queue, let me turn the call back to Mr. Johnson for closing remarks. Speaker 200:41:52Thank you, operator, and thank you all for participating in today's call and for your support. We appreciate your interest and look forward to reporting to you again next quarter on our progress. Operator00:42:04Thank you all again. This concludes the call. You may now disconnect.Read morePowered by