Mr. Cooper Group (NASDAQ:COOP), Inc., headquartered in Dallas, Texas, is a leading mortgage services company in the United States. Operating through its principal subsidiary, Mr. Cooper, the firm specializes in both mortgage servicing and originations, catering to homeowners at various stages of the mortgage lifecycle. The company places strong emphasis on customer experience, leveraging digital platforms and a customer-centric brand identity to streamline loan management and payment processes.
In its servicing segment, Mr. Cooper Group manages a vast portfolio of residential mortgage loans, providing day-to-day administration such as payment processing, escrow management, and loss mitigation. The company’s servicing operations are underpinned by proprietary technology and data analytics designed to improve homeowner engagement, reduce delinquency rates and optimize cash flows. Through a combination of in-house collections, customer care teams and digital self-service tools, the firm seeks to deliver efficient support to millions of borrowers nationwide.
On the origination side, Mr. Cooper Group offers purchase and refinance mortgage products through retail and wholesale channels. The company supports a range of mortgage solutions, including fixed-rate and adjustable-rate loans, government-guaranteed programs and portfolio products. Ancillary services such as title insurance, real estate-owned property management and closing coordination complement its core lending activities, enabling an end-to-end mortgage experience. Mr. Cooper’s proprietary digital interfaces allow loan officers, brokers and borrowers to track applications, upload documents and monitor transaction milestones in real time.
Founded in 1994 as Nationstar Mortgage Holdings and rebranded in 2017, Mr. Cooper Group has grown through a combination of organic expansion and strategic acquisitions. The company operates in all 50 states and maintains a diversified funding model supported by warehouse facilities, securitizations and other debt instruments. Under the leadership of CEO Jay Bray and a senior management team with deep industry experience, Mr. Cooper Group continues to refine its technology platform and pursue operational efficiencies while focusing on sustainable growth in both servicing and origination markets.
