SurgePays Q2 2025 Earnings Call Transcript

Quartr
Provided by Quartr
August 13, 2025

Key Takeaways

  • Positive Sentiment: Second-quarter revenue rose 8.9% sequentially to $11.5 M, and management reaffirmed guidance of $75 M–$90 M for 2025 and $225 M–$240 M for 2026.
  • Positive Sentiment: Lifeline activations accelerated from 20 K in June to 57 K in July, with projections of 80 K–90 K by September following full regulatory approval and AT&T network integration.
  • Positive Sentiment: Point-of-sale prepaid top-up revenue jumped to $4.3 M in July and is projected at $5 M in August, implying an annualized run rate above $60 M on the proprietary POS platform.
  • Positive Sentiment: The MVNE wholesale platform has onboarded three MVNO partners with direct AT&T carrier access, positioning the company for low-cost, high-margin recurring services.
  • Neutral Sentiment: SG&A expenses fell 45% year-over-year and operating loss narrowed to $6.8 M, but the company still reported a net loss of $7.1 M and cash reserves declined to $4.4 M at quarter-end.
AI Generated. May Contain Errors.
Earnings Conference Call
SurgePays Q2 2025
00:00 / 00:00

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Operator

Good day, everyone, and welcome to the Surg Pays twenty twenty five second quarter financial results conference call. At this time, all participants have been placed on a listen only mode, and we will open the floor for your questions and comments after the presentation. It is now my pleasure to turn the floor over to your host, Walter Pinto, Investor Relations at Surg Pays. Sir, the floor is yours.

Valter Pinto
Valter Pinto
Managing Director - Investor Relations Department at Surgepays

Thank you, operator, and good afternoon, everyone. Welcome to the Surg Pays twenty twenty five Second Quarter Financial Results Conference Call. Today's date is 08/13/2025. And on the call today from the company are Brian Cox, President and CEO and Tony Evers, CFO. Before we begin, I'd like to remind everyone that this call may contain forward looking statements as they are defined under the Private Securities Litigation Reform Act of 1995.

Valter Pinto
Valter Pinto
Managing Director - Investor Relations Department at Surgepays

These statements are subject to certain risks and uncertainties that could cause actual results to differ materially from those expressed in the forward looking statements. For a discussion of such risks and uncertainties, please see Surg Fei's most recent filings with the SEC. All forward looking statements made today reflect our current expectations only, and we undertake no obligation to update any statement to reflect the events that occur after this call. Copies of today's press release are accessible on Surgpay's Investor Relations website, ir.surgpay.com. In addition, Surgphase Form 10 Q for the quarter ended 06/30/2025 will also be available on Surgphase Investor Relations website.

Valter Pinto
Valter Pinto
Managing Director - Investor Relations Department at Surgepays

I'd now like to turn the call over to President and CEO, Brian Topps. Brian?

Brian Cox
Brian Cox
President & CEO at Surgepays

Good afternoon and thank you for joining us. Our second quarter twenty twenty five revenue increased approximately 8.9% sequentially, bringing total revenue for the 2025 to approximately $22,100,000 Subsequent to the second quarter, we saw a strong accelerating momentum across all of our business verticals. Our MVNO operations through LinkUp mobile and our government subsidized brand Torch wireless as well as our MVNE wholesale platform which offers a full suite of nationwide wireless solutions to third party wireless providers. Our Surg Pays point of sale prepaid top ups revenue has spiked upwards as well. Today is less about the past and more about what's happening now and what's ahead.

Brian Cox
Brian Cox
President & CEO at Surgepays

We have visibility on our growth and full confidence in providing revenue guidance of 75,000,000 to $90,000,000 for 2025 and 225 to 240,000,000 for 2026. Let me start with the subsidized Lifeline Wireless program through our Torch brand, which has scaled significantly. The Lifeline program is a government subsidized benefit program that provides essential wireless connectivity to those who qualify. While the ramp in activations took about sixty days longer than we anticipated due to regulatory approvals and software platform adjustments, we are now a 100% live, and activations are steadily increasing daily. After activating 20,000 Lifeline subscribers in June, we acted 57,000 in July and are now projecting to activate 80 to 90,000 subscribers, approximately 3,000 per day by September.

Brian Cox
Brian Cox
President & CEO at Surgepays

To put this into perspective, at our highest peak during ACP, we were activating roughly 3,000 per day. With Lifeline, we are approaching that level and have reached it in a significantly shorter period of time. What's even more exciting is that we're still operating well below our full capacity. Many sales channels are still being opened, so we expect continued sales growth. This positions us exceptionally well for the continued growth in the months ahead.

Brian Cox
Brian Cox
President & CEO at Surgepays

During ACP, we made significant investments in infrastructure and operational efficiencies to support the growth we experienced. When ACP funding ended in June, we immediately repurposed that infrastructure to support Lifeline and our other platforms. We successfully built upon that foundation by adding an exceptionally seasoned team, new technology, additional distribution, and most notably, a direct strategic partnership with AT and T. We signed a multiyear agreement with AT and T in November 2024 and completed full integration, including a network migration and SIM activation rollout on April 1. This partnership gives us direct access to one of the most reliable networks in the country and positions us to provide back end telecom infrastructure to MVNOs that don't have a direct carrier relationship.

Brian Cox
Brian Cox
President & CEO at Surgepays

Another key differentiating factor from the ACP days is that we are now uniquely diversified, not only through Lifeline, but also our MVNO prepaid LinkUp platform. We fully launched LinkUp in April, activating approximately 10,000 users. In July, we more than doubled that, surpassing 20,500 activations, driven primarily by expanded retail distribution, targeted marketing, and competitive pricing. The grind of market adoption takes longer on the prepaid side of the wireless business, but we are seeing the expected traction. These drivers are sustainable as we continue opening new doors and building customer loyalty.

Brian Cox
Brian Cox
President & CEO at Surgepays

The heart of this model is our proprietary point of sale software, which not only facilitates transactions, but also drives reoccurring revenue from activations and replenishments right at the convenience store register. It's not just a tool. It's the backbone of our ecosystem and a true competitive advantage. Third party prepaid wireless top up revenue is a key indicator of future revenue growth in our other products. In July alone, we generated 4,300,000.0 in top up revenue and are projecting nearly 5,000,000 in August, putting us at a run rate of over 60,000,000, assuming no growth.

Brian Cox
Brian Cox
President & CEO at Surgepays

Last year at this time, we were generating approximately 1,000,000 in monthly top up revenue. This same channel's revenue in July 2025 is now almost four times higher. Our strategic initiatives, including the recent signing of several key new accounts, are expected to drive sustained reoccurring revenue growth. The model is working and the investments are paying off. On the wholesale side, our MB and E platform is a growing revenue engine with a robust pipeline.

Brian Cox
Brian Cox
President & CEO at Surgepays

As an MB and E, we provide billing, provisioning, SIMs, and eSIMs to other wireless companies, a high margin model with minimal incremental costs and low overhead. Many MVNOs in the market today are actually sub MVNOs. We're one of the few with direct carrier access, putting us in a rare and powerful position. To date, we've onboarded three MVNO partners. Collectively, these partners serve thousands of subscribers, and they're looking to grow quickly, providing us with a path to scale our platform and reoccurring revenue base.

Brian Cox
Brian Cox
President & CEO at Surgepays

We're also in advanced talks with national convenience store distributors, each with footprints in tens of thousands of community retail store locations. Last quarter, we discussed H. T. Hackney, which services over 40,000 stores. Hackney is carrying our phone in a box product, which continues to perform well.

Brian Cox
Brian Cox
President & CEO at Surgepays

Phone in a box is our retail ready grab and go solution that enables stores to sell and instantly activate wireless service by scanning it at the register. As rollout progresses, each Hackney location becomes part of our extended ecosystem and begins to accept top up payments for our monthly wireless plans. That means each store transforms into a new activation point for our entire product suite. Our near term goal is to ramp to 100,000 locations operating on the Surg Pays platform, driven by a combination of organic growth and distribution agreements with HTHACME and other partners. Before I turn the call over to Tony to discuss our results in more detail, I could not be more excited about the future.

Brian Cox
Brian Cox
President & CEO at Surgepays

July was the turning point. We have built a powerful engine that blends technology, innovation, and distribution. Today, we have the products, partnerships, and infrastructure to enter the next phase of high growth. Thank you for your support and belief in our mission. I'll now turn it over to Tony for a detailed review of our q two financials. Tony?

Anthony Evers
Anthony Evers
CFO at Surgepays

Thank you, Brian, and good afternoon, everyone. Second quarter twenty twenty five revenue totaled $11,500,000 an increase of 8.9% sequentially as compared to $10,600,000 for the 2025. 2024 marked the end of the federally funded ACP, and as expected, year over year financials have been impacted. Our platform service revenue growth was robust, generating $9,200,000 in the 2025 as compared to $2,500,000 in the 2024. We have achieved strong prepaid top up revenue growth over the past two quarters, reflecting the execution and leadership of our new Vice President of Sales.

Anthony Evers
Anthony Evers
CFO at Surgepays

Our strategic initiatives, including the signing of several key new accounts are expected to drive sustained reoccurring revenue growth. Gross profit was a loss of 2,700,000.0 for the 2025 compared to a gross profit loss of $3,400,000 for the 2024. As indicated, we continue the transition of our business model from ACP to LinkUp mobile and lifeline verticals. SG and A expenses decreased 45 year over year to $4,100,000 during the 2025 as compared to $7,400,000 for the 2024. The decrease was primarily due to a reduction in non cash compensation to various employees along with a reduction in contractors and consultants and professional services, partly offset by an increase in computer and Internet, advertising and marketing and other expenses.

Anthony Evers
Anthony Evers
CFO at Surgepays

Loss from operations was $6,800,000 in the 2025 compared to $10,900,000 in operating loss in the 2024. Our reported net loss and loss per share for the 2025 were $7,100,000 and negative $0.35 per share. Our loss and loss per share continues to be impacted by this transition from ACP. Turning to the balance sheet, our cash and cash equivalents and investment balances as of 06/30/2025 were 4,400,000.0 compared to 11,800,000.0 as of 12/31/2024. As Brian mentioned, we are providing revenue guidance of 75 to 90,000,000 for 2025 and 02/25 to $240,000,000 for 2026.

Anthony Evers
Anthony Evers
CFO at Surgepays

At this time, I would like to turn the call back over to Brian for closing comments.

Brian Cox
Brian Cox
President & CEO at Surgepays

Thanks, Tony. To summarize, Q2 was about building and positioning. Post quarter, we've hit the acceleration phase we've been talking about, and the numbers already reflect it. Our activation growth, expanding distribution and scalable technology platforms give us confidence that we're on the right path to create significant shareholder value. We've addressed the challenges, proven the model and are now focused on executing at scale.

Brian Cox
Brian Cox
President & CEO at Surgepays

I would like to thank our shareholders for their continued support and our team for their tireless efforts in making this growth possible. Now before we take questions, I have a note here to clarify that when I refer to revenue growth being up across every vertical, I'm referencing growth trajectory quarter over quarter and after q two. Operator, we will now open it to questions.

Operator

Thank you. Ladies and gentlemen, the floor is now open for questions. If you would like to join the queue to ask a question at this time, please press star one on your telephone keypad. We do ask if listening on speakerphone today that you pick up your handset while asking your question to provide optimal sound quality. Once again, please press star one on your keypad at this time if you wish to join the queue to ask a question.

Operator

Please hold a moment while we poll for questions. And your first question today is coming from John Roy from Water Tower Research. John, your line is live. Please go ahead.

John Roy
MD - Technology Equity Research at Water Tower Research LLC

Thanks. It looks like you've got quite an acceleration coming up in lifeline activations. I kind of wondered what are really the key drivers that are driving that growth?

Brian Cox
Brian Cox
President & CEO at Surgepays

Hey, thanks for the question, John. The drivers right now are in states with the higher margin ACP similar gross margins. Obviously, we blend those in across to all states, but that's really our focus for obvious reasons, the profitability of the customer and the return. So when you're starting, we touched on this a little last quarter, but we didn't have the visibility into it happening where we could literally stick our head out the window and look down and see the asphalt flying by. We were just looking ahead.

Brian Cox
Brian Cox
President & CEO at Surgepays

We had the platform geared up for ACP, retooling it for Lifeline, and then retooling it for some of these state specific programs that give the extra money. So what you see is a lot of the experience, a lot of the wisdom, a lot of the things we've learned across the last let's see. What? Since 02/2006, being a part of the Lifeline program. And as a reminder to everyone, Lifeline's been around since Reagan.

Brian Cox
Brian Cox
President & CEO at Surgepays

He instituted the program. You know, it basically switched over to wireless around twenty ten, twenty eleven, but it's been around a long, long time. Part of the budget, you know, some of the things that are not similar to a CP that was a separate non budgeted item. But yeah, we've learned, we've added a lot of inventory controls, we've added a lot of compliance components, which were some of the actual reasons why the delayed start. Things that help facilitate faster, quicker enrollments.

Brian Cox
Brian Cox
President & CEO at Surgepays

Things that used to be manual workarounds are now all built into the system. So, you know, we referenced as well, it's it's a little frustrating and exciting at the same time because we're still not you know, I see all these sales channels yet to come, and, obviously, we wanna go now now now more and more and more. But, you know, we're methodically rolling this out, hitting our numbers that, are in our projections for those sweet spots of growth. And, yeah, I mean, we've made a lot of connections over the past ten years. Those folks are excited to come back to work for us.

Brian Cox
Brian Cox
President & CEO at Surgepays

And a lot of the same similarities with the ACP program, including tents out in front of convenience stores or in front of DHS offices around the country. So it's very similar to those that watched our growth during ACP.

John Roy
MD - Technology Equity Research at Water Tower Research LLC

Great. So as a follow-up, you've got Lifeline and LinkUp. How do you really balance the priorities between those two different businesses? It's really kind of a dollar allocation question. Are you really going to push growth here?

John Roy
MD - Technology Equity Research at Water Tower Research LLC

Are you really gonna push growth there? Push growth everywhere? I mean, you you can't really realistically do everything. How are you balancing those two different businesses?

Brian Cox
Brian Cox
President & CEO at Surgepays

You know, it's even a a broader question than that. It's You've got your top ups, you've got your opportunities over here with Clearline, which we are excited to talk about in some of the upcoming quarters. You've got all these things sitting in, how do you allocate your resources? And I think that goes back to our management team's experience. And bluntly, what the upper management of our company has been able to accomplish over their careers.

Brian Cox
Brian Cox
President & CEO at Surgepays

And in telecom, it's almost like looking at different plans. If you have different plans that are more profitable, which ones do you incentivize in the field? Well, that's the way I look at subsidiaries. And right now, it's even more let's make a step back. Those who have been entrepreneurs or have started their own businesses probably relate to me a little bit right now Because when you're not in the black, basically what you look for is how do I, number one, cancel out my expenses with income?

Brian Cox
Brian Cox
President & CEO at Surgepays

And number two, get numbers black. How do I get there as quick as possible? The path of least resistance. So you have knowns and you have unknowns. The market adoption for LinkUp, you know, that's a grind.

Brian Cox
Brian Cox
President & CEO at Surgepays

We talked about that in the script. You know, you put incentives out there, you shake hands, those masters go out, set up doors, you hope that your plans are better, you hope that customers choose you. Lifeline, it's almost known revenue. If we put out so many people with so many phones, we know there's going to be a direct return, which is why we are so confident in our numbers. And we're watching it, and we've watched those numbers align the last ninety days.

Brian Cox
Brian Cox
President & CEO at Surgepays

So to answer your question in a long way, just to kind of give you the methodology behind it, we go after what's known. We go after the sure thing. And we go after one of the industries that a couple of us helped build, the lifeline industry. So right now, we have a set number that we know. When we get this many customers in these certain states, we are cash flow positive.

Brian Cox
Brian Cox
President & CEO at Surgepays

When we get this many here, over here, we're profitable. So those are those are the knowns. Those are where we're spending our most time. That's where I'm spending a lot of my time, just from the historical legacy that I've got in the Lifeline program. So that is where the focus and where we're putting most of our resources right now.

John Roy
MD - Technology Equity Research at Water Tower Research LLC

Great. Thanks for the clarification there.

Brian Cox
Brian Cox
President & CEO at Surgepays

Thanks.

Operator

Thank you. Your next question is coming from Michael Diana from Maxim Group. Michael, your line is live. Please go ahead.

Michael Diana
Managing Director, Senior Research Analyst at Maxim Group

Thanks. Hey, Brian. I I have some more specific questions about lifeline. So are you just mentioned tents and stuff, but is is most of this through your retail network or tents? And the the other part of that is what sort of commission, if any, are you paying to get each account?

Brian Cox
Brian Cox
President & CEO at Surgepays

Yes. The tents right now are allocated to the states with extra money. And I don't want to bore people to death on a granular level, but there's two components of the life loan program. One of them is federal. It's $9.25 The other is any additional state, primarily some of the blue states, that give extra money.

Brian Cox
Brian Cox
President & CEO at Surgepays

The states that have extra money, we have tents. Like I said, it's very similar to ACP margins, ACP distribution. In the other states, we're doing online. So there is a blend there. There's modeling that goes into that.

Brian Cox
Brian Cox
President & CEO at Surgepays

There's not enough profit in the nine twenty five to justify paying people to man enrollment tents, but there is in the other states. We still have not because of the response, which is I'm not going to say it's overwhelming. It's a little more than what we anticipated. It was definitely more friendly than what we thought it would be. I thought it would be a little tougher.

Brian Cox
Brian Cox
President & CEO at Surgepays

You know, we still have the retail network component that we haven't even opened yet. And, you know, we've tested it. We have a little here and there, but we haven't allocated a lot of time and resource to because we're getting such a great return from the tent. It's like fishing. If there's no reason to switch over from worms to crickets if you're, you know, you're crushing it with worms.

Brian Cox
Brian Cox
President & CEO at Surgepays

So it's kinda what we're doing right now. Now we do look to scale as we grow, but right now, we're almost running out of phones. Things are going so fast. And I can't run out of phones because if you I think we talked about this back in the days of ACP when it comes to inventory, you can't fill out of inventory because then people have nothing that day. They always have to have backup inventories, then you lose your salespeople, your enrollment agents.

Brian Cox
Brian Cox
President & CEO at Surgepays

So there's always gotta you gotta stay ahead of the game and and inventory wise. So that has been our where we've been really, really hands on, you know, this scaling up and ramping up.

Michael Diana
Managing Director, Senior Research Analyst at Maxim Group

Yep. Okay. So for your $9.25 states, it's virtually all online, no commissions. For the more higher revenue states, you're doing tents and you have to pay what, one time upfront?

Brian Cox
Brian Cox
President & CEO at Surgepays

Yeah. It's usually one time, and that varies.

Michael Diana
Managing Director, Senior Research Analyst at Maxim Group

Yeah. And what is the additional revenue in some of these states?

Brian Cox
Brian Cox
President & CEO at Surgepays

You're looking at anywhere. You know, some states give upfront of an additional $19 plus ongoing, let's just say ballpark 18. You've got some states that have tribal communities.

Michael Diana
Managing Director, Senior Research Analyst at Maxim Group

Not $9.25 in 18. Just 18. Is that what you're saying?

Brian Cox
Brian Cox
President & CEO at Surgepays

Or is No. No. I I apologize. That's the additional. I know what?

Brian Cox
Brian Cox
President & CEO at Surgepays

For clarity, I thought you asked for additional. Yeah. There's an additional 18 ongoing. Yeah. Okay.

Brian Cox
Brian Cox
President & CEO at Surgepays

Let's take a step back. Let's take a step back. Let's go net, what we would get from states with additional money, the ones we're targeting. You're looking at a net of about $27 ballpark. What's unique about that, Mike, is that you could look at it and go, oh, it's close to ACP.

Brian Cox
Brian Cox
President & CEO at Surgepays

It's $3 less. Yeah. It is $3 less, but we have a better contract now from AT and T, so my cost is about $3 less. So magically, in the universe, it's almost the identical spread of margin.

Michael Diana
Managing Director, Senior Research Analyst at Maxim Group

Wow. Okay. And what what is that was my next question. What is your monthly cost?

Brian Cox
Brian Cox
President & CEO at Surgepays

Well, you're asking me to give out my my wholesale numbers. I can't I can't give out my wholesale numbers because I hey. I I have found through you know, unfortunately, we have people who don't wish us greatness on these calls. You know, I don't wanna give away Sure. Any of the thing.

Brian Cox
Brian Cox
President & CEO at Surgepays

And I also have people who sell for us. And rather than them not use my own words to negotiate against me for higher commissions, so let's just say that our our our margins are very similar to ACP. Our cost of acquisition is very similar to ACP. And in those regions, that's specifically what we're focusing on. Because if you look at our numbers, we know, for example, you know, ballpark 90,000 higher margin ACP like customers, we're sitting cash flow positive.

Brian Cox
Brian Cox
President & CEO at Surgepays

So that's if you wanna really drill it down, the hair on fire focus, laser of all the management team is getting to that number first, then everything else is gravy after that.

Michael Diana
Managing Director, Senior Research Analyst at Maxim Group

Yep. And are any devices involved in any of these?

Brian Cox
Brian Cox
President & CEO at Surgepays

Smartphones.

Michael Diana
Managing Director, Senior Research Analyst at Maxim Group

Yeah. I mean I mean, are you do you have to give a smartphone? Do they buy a smartphone? What's the deal?

Brian Cox
Brian Cox
President & CEO at Surgepays

We have found that we've tried it SIM only, and you're you know, you can go that route, and you could also do a blend of SIM for some, smartphone for others. But if you can get a smartphone for ballpark $30 and you run the math on the stickiness or longevity of the customer, you're gonna have them a whole lot longer with a phone, and you're actually gonna increase your customer acquisition with a phone. It just makes sense. And and look. A lot of people use that phone for, you know, eight, nine, ten months.

Brian Cox
Brian Cox
President & CEO at Surgepays

Some use it merely as a vessel until they are able to go buy an iPhone or a Galaxy usually in the spring with tax credits. That's normally what we see.

Michael Diana
Managing Director, Senior Research Analyst at Maxim Group

Yeah. So are you saying you give them a $30 smartphone, or they pay you $30 for a smartphone?

Brian Cox
Brian Cox
President & CEO at Surgepays

We give them a $30 smartphone.

Michael Diana
Managing Director, Senior Research Analyst at Maxim Group

Okay.

Brian Cox
Brian Cox
President & CEO at Surgepays

Okay. So Your your model is probably gonna look very similar to what your ACP model was.

Michael Diana
Managing Director, Senior Research Analyst at Maxim Group

Yeah. But you don't get reimbursed for the phone.

Brian Cox
Brian Cox
President & CEO at Surgepays

Right? We get a a there is a connection credit in some states that is almost almost the almost the cost of the phone.

Michael Diana
Managing Director, Senior Research Analyst at Maxim Group

Oh, wow.

Brian Cox
Brian Cox
President & CEO at Surgepays

So basically, Yeah. We're pretty excited.

Michael Diana
Managing Director, Senior Research Analyst at Maxim Group

You are getting reimbursed for the phone for the most part. Is that what you're saying?

Brian Cox
Brian Cox
President & CEO at Surgepays

Ballpark, two thirds of it. Two thirds. Wow.

Michael Diana
Managing Director, Senior Research Analyst at Maxim Group

Okay. Alright. Very exciting. Thanks a lot, Brian.

Brian Cox
Brian Cox
President & CEO at Surgepays

Sure. Thank you for the questions.

Operator

Thank you. Your next question is coming from Ed Woo from Ascendiant Capital. Ed, your line is live. Please go ahead.

Edward Woo
Director of Research & Senior Analyst at Ascendiant Capital

Yeah. Congratulations on all the progress and definitely for the guidance. Really appreciate it and excited for you guys. My question is, how is the competitive marketplace? It seems like you're ramping up a lot of these new customers.

Edward Woo
Director of Research & Senior Analyst at Ascendiant Capital

Are you taking them from someone else? And is there any risk of you know, you know, price competition going forward?

Brian Cox
Brian Cox
President & CEO at Surgepays

Insightful question. Always a risk of competition. We are the you know, it's not necessarily the new kid on the block, but our style of how we compensate salespeople, for example, who we brought to the table, and the way that our platform enrolls people so quickly and easily is very enticing for the field enrollment agents. And keep in mind, you know, those field enrollment agents, keeping them happy is really how you grow your subscriber number because they're gonna be constantly pelted with solicitations from other companies. So incentivizing them, doing them right, a few things that we've learned over the years of really taking care of our distributors in the field is really how we've grown it this fast.

Brian Cox
Brian Cox
President & CEO at Surgepays

And look, everybody kinda wants to be a part of the new thing, exciting thing, and that's what we are right now. It's, you know but there's definitely other companies out there. There's companies who've been doing this for a long time. I think right now, we're while we don't pay as much commission, we are hands on. And a lot of the things we do, you know, we definitely utilize our, team in El Salvador.

Brian Cox
Brian Cox
President & CEO at Surgepays

You know, as for those of you out there, remember, we have a 125, specialists down there who assist in onboarding. And one of the other components that's a differentiator for us is we own our own platform. So that enrollment platform that a field agent is using, that's our platform. We don't have to put in special requests and beg for a third party and then hope somebody around the world gets around to doing the development for us. I'll give you a little example on that.

Brian Cox
Brian Cox
President & CEO at Surgepays

One of the delays, you know, was really frustrating in q two because we kept having these little pilly delays that kept us from full rollout. Well, one of them was, this one of the states that we were really heavy in wanted a the the pictures where you upload a picture to show proof of ID. They wanted it to be under a certain megabyte. Well, one of the problems with devices now is they take better, nicer pictures, which means a whole lot more megabytes. So it's impossible to ask a field rep to, oh, hey.

Brian Cox
Brian Cox
President & CEO at Surgepays

Take this. Come up with your own way to cut it down and compress it so that it's acceptable to the regulatory, approval compliance folks. So we had to take two and a half weeks and develop a system in our software that would compress pictures. So things like that, us being able to prioritize and us being able to facilitate things and then also show our sales reps, hey, you asked. We we took care of it.

Brian Cox
Brian Cox
President & CEO at Surgepays

Boom. Let's go. What else can we do to help you guys do better, make you more efficient, to help you be more compliant, to help you get more sales? So that's really what is the niche that we see and that we have in the market, may maybe compared to some of our other competitors.

Edward Woo
Director of Research & Senior Analyst at Ascendiant Capital

Great. Thanks for answering my questions, and I wish you guys good luck. Thank you.

Brian Cox
Brian Cox
President & CEO at Surgepays

Thank you, Ed.

Operator

Thank you. There are no further questions in queue at this time, and this does conclude today's question and answer session. At this time, I'd like to pass the floor back to management for closing remarks. And we do thank you. This does conclude today's conference call.

Operator

You may disconnect at this time, and have a wonderful day. Thank you once again for your

Analysts
    • Valter Pinto
      Managing Director - Investor Relations Department at Surgepays
    • Brian Cox
      President & CEO at Surgepays
    • Anthony Evers
      CFO at Surgepays
    • John Roy
      MD - Technology Equity Research at Water Tower Research LLC
    • Michael Diana
      Managing Director, Senior Research Analyst at Maxim Group
    • Edward Woo
      Director of Research & Senior Analyst at Ascendiant Capital
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