NASDAQ:GOCO GoHealth Q2 2025 Earnings Report $5.83 -0.18 (-3.00%) As of 03:11 PM Eastern This is a fair market value price provided by Polygon.io. Learn more. ProfileEarnings HistoryForecast GoHealth EPS ResultsActual EPS-$1.23Consensus EPS -$2.60Beat/MissBeat by +$1.37One Year Ago EPSN/AGoHealth Revenue ResultsActual Revenue$94.05 millionExpected Revenue$119.76 millionBeat/MissMissed by -$25.71 millionYoY Revenue GrowthN/AGoHealth Announcement DetailsQuarterQ2 2025Date8/7/2025TimeBefore Market OpensConference Call DateThursday, August 7, 2025Conference Call Time8:00AM ETConference Call ResourcesConference Call AudioConference Call TranscriptPress Release (8-K)Quarterly Report (10-Q)Earnings HistoryCompany ProfilePowered by GoHealth Q2 2025 Earnings Call TranscriptProvided by QuartrAugust 7, 2025 ShareLink copied to clipboard.Key Takeaways Positive Sentiment: GoHealth closed a super priority senior secured term loan facility for $115 million with $80 million in new capital and $35 million rolled up, securing covenant relief and maturity extensions to 2029 to alleviate going concern and fuel AEP prep and strategic options. Negative Sentiment: The company issued 4,766,219 Class A shares to lenders as equity consideration, diluting existing shareholders despite aligning long-term incentives. Positive Sentiment: Three new directors were appointed and a transformation committee formed to focus on M&A and capital-structure solutions, backed by a $250 million acquisition basket approved by lenders. Negative Sentiment: GoHealth strategically pulled back on Medicare Advantage marketing in Q2, leading to a year-over-year decline in non-agency revenue and key performance metrics despite ramping final-expense sales. Negative Sentiment: While the going concern designation is expected to be removed, GoHealth anticipates recording a material intangible asset impairment in its Q2 financials before filing the Form 10-Q. AI Generated. May Contain Errors.Conference Call Audio Live Call not available Earnings Conference CallGoHealth Q2 202500:00 / 00:00Speed:1x1.25x1.5x2xTranscript SectionsPresentationParticipantsPresentationSkip to Participants Operator00:00:00Good day, and welcome to the GoHealth Second Quarter twenty twenty five Earnings Conference Call. All participants will be in listen only mode to prevent any background noise. After today's presentation, there will be an opportunity to ask questions. Please note this event is being recorded. I would now like to turn the conference call over to John Shape, Vice President of Investor Relations. Please go ahead. John ShaveVP - IR at GoHealth00:00:34Thank you, and good morning. Welcome to GoHealth's second quarter twenty twenty five results call. Joining me today are Vijay Kote, Chief Executive Officer and Brendan Channahan, Chief Financial Officer. Today's conference call contains forward looking statements based on our current expectations. Numerous known and unknown risks and uncertainties may cause actual results to differ materially from those anticipated or projected in these statements. John ShaveVP - IR at GoHealth00:01:00Many of the factors that will determine future results are beyond the company's ability to control or predict. You should not place undue reliance on any forward looking statements, and the company undertakes no obligation to update or revise any of these statements, whether due to new information, future events, or otherwise. Earlier today, we issued a press release announcing a series of strategic capital and governance actions that significantly enhance GoHealth's financial flexibility and long term positioning, as well as our results for the second quarter twenty twenty five. We have posted the release on the GoHealth's website under the Investor Relations tab. In the press release, we have listed certain risk factors that you should consider in conjunction with our forward looking statements. John ShaveVP - IR at GoHealth00:01:44We encourage you to consider the other risk factors described in our Form 10 ks and Form 10 Q reports filed with the SEC for additional information. During this call, we will be discussing certain non GAAP financial measures. These measures are reconciled to the most directly comparable GAAP financial measure in our press release. You may also refer to the investor presentation posted to the Investor Relations section of our website for reconciliations of non GAAP measures to the most comparable GAAP measures discussed during this call. I will now turn the call over to GoHealth's CEO, Vijay Kote. Vijay KotteCEO & Director at GoHealth00:02:19Thanks, John. Our press release issued earlier today provides the detailed components of our results of operations for Q2 twenty twenty five. We believe the capital and governance milestones achieved in recent weeks, as detailed in the eight ks also filed this morning, are far more consequential to the trajectory of the business and will be the focus of our call today. As you may recall, at the June, we began by amending our existing credit agreements to extend the maturity of our revolving credit facility and providing a covenant holiday so we could focus our energy on a more fulsome and long term solution for our capital structure. Vijay KotteCEO & Director at GoHealth00:02:58Since that amendment, we have been working diligently to co design and negotiate with all relevant stakeholders the agreement we successfully closed yesterday for a super priority senior secured term loan facility totaling $115,000,000 The new facility includes $80,000,000 in new money, half funded at closing and half available on delayed draw basis, plus the roll up of $35,000,000 in existing revolving loans. We believe that this capital and amendment alleviate the going concern status with our auditors, provides us with the financial runway to prepare for the upcoming annual enrollment period, and allows us the capacity to pursue a range of strategic options, including acquisitions. The agreement also includes covenant relief through the 2025, maturity extensions through 2029, and consent from our lenders to evaluate additional capital structure solutions. As part of the transaction, our lender group received equity consideration equal to 4,766,219 shares of Class A common stock, reinforcing strong alignment with GoHealth's long term success. We also made meaningful changes to our governance structure to support this next phase. Vijay KotteCEO & Director at GoHealth00:04:16Contemporaneously with the execution of this new facility, three new directors were appointed to our Board replacing three outgoing members. Together, these capital and governance actions represent a significant step forward for GoHealth. They provide not just the flexibility to operate and invest, but also a clear path to capitalize on broader industry dynamics. Combined with our recent progress in technology, product diversification, and cost discipline, we believe we are well positioned to execute in the dynamic Medicare landscape. Critically, this facility allows us to actively pursue mergers and acquisitions in a fragmented market that we believe is ripe for consolidation. Vijay KotteCEO & Director at GoHealth00:04:58We are convinced that GoHealth is uniquely positioned to be a disciplined acquirer and integrator, leveraging our proprietary technology, automation, and AI to drive scale, efficiency, and stockholder value creation. This new facility gives us the capacity to move forward with confidence as we evaluate potential transactions. Finally, a brief update on our quarterly filing. Although our Form eight ks and quarterly results press release were filed today, we are in the final stages of completing intangible asset impairment testing with our auditors. The going concern evaluation has already been completed, and we expect that designation to be removed. Vijay KotteCEO & Director at GoHealth00:05:38Based on preliminary results, we do not sorry, we do expect to record an impairment related to intangible assets. This is the only remaining item required to finalize our Form 10 Q, which we anticipate completing shortly. We're encouraged by the support of our lenders, the clarity of our strategic direction, and the financial flexibility now in place to pursue meaningful stockholder value creation opportunities. Everything we're doing, from strengthening our capital position to evaluating and potentially pursuing strategic M and A, is focused on creating long term value for our consumers, our partners, and our stockholders. With that, we welcome your questions. Operator00:06:22Thank you. We will now begin the question and answer session. Star one on your telephone keypad to raise your hand and join the queue. If you would like to withdraw your question, simply press star one again. If you are called upon to ask your question or listening via the loudspeaker on your device, please pick up your handset and ensure that your phone is not on mute when asking your question. Operator00:06:50Our first question comes from the line of David Storrs with Stonegate. Please ask your question. Dave StormsDirector - Equity Research at Stonegate Capital Partners00:06:59Hey. Good morning, everyone, and thanks for taking my questions. Just wanted to start with this new loan. Maybe you could help us compare and contrast the the covenants, how stringent they are compared to the old one? Vijay KotteCEO & Director at GoHealth00:07:15Yeah, David, appreciate the question. The covenants, as we worked through our negotiations with the lenders, were really collaborative in the process, right? So these covenants, as we said, align with shareholder and stakeholder priorities and are going to be more flexible for us than we previously had. We are only going to have one covenant moving forward and that is a minimum liquidity covenant. And that covenant allows us flexibility to have that grow and be nimble within the AEP period. Vijay KotteCEO & Director at GoHealth00:07:46So we see this as being more flexible for the company than the previous set of covenants that we had. Dave StormsDirector - Equity Research at Stonegate Capital Partners00:07:54That's great. Thank you. And I know you mentioned in your prepared remarks this allows you to maybe pursue some M and A activities. I know it's probably still pretty early innings in this, but any sense of what a profile would look like for an ideal transaction? Vijay KotteCEO & Director at GoHealth00:08:10David, we've talked about this in the past as to opportunities for consolidation in industry, especially after we completed the ETQ acquisition last year. We always want to focus on those that we can be that we believe that there's a lot of integrated value. So if there's diversification of product, talent, there's contract assets, there's size and significance that can be enabled via our platform of tools, that's the type of targets we're looking for. Those that align with our values and have all of those components in some way, shape or form that can advance our capabilities on a faster pace than we can do on our own. Dave StormsDirector - Equity Research at Stonegate Capital Partners00:08:53That's very helpful. Thank you. I'll jump back in queue. Vijay KotteCEO & Director at GoHealth00:08:56Thank you, Dave. Operator00:08:59Our next question comes from the line of Rob Maguire with Granite Research. Please go ahead. Rob McGuireEquity Research Analyst at Granite Research00:09:09Morning. Morning, Yeah, good morning, Js. Maybe could you just talk do you think that the and when you think about these transformative acquisitions, is this a major priority for the three new board members and lenders for the company? Or are you simply just I'll just leave it at that. Is this a new priority for them? And I get that you've been looking at transactions up to this point in time, and have done transactions up to this point in time, but is this something they'd like you to pursue more aggressively? Vijay KotteCEO & Director at GoHealth00:09:44Great question, Rob. Yes, we've always been looking for those great opportunities. And based upon our capital structure, was very difficult to be able to seriously look at paying for those types of transactions. We got very, we had a great opportunity with IntelliQuote. We were very excited about that. Vijay KotteCEO & Director at GoHealth00:10:02And it enabled us to do that transaction in that environment. Now, as you'll see as part of the eight ks and the filings, there's these new board members are also going to be joining a transformation committee. And that transformation committee is going to look at a lot of different opportunities that the company can pursue, including things like the securitizations, other financing things, overall financial capital structure options, and very specifically focused on identifying and vetting opportunities for acquisitions. So it is a more focused priority with capacity to be able to pursue those transactions. As you'll see as part of our PR and the eight ks, there's a basket of up to two fifty million dollars that our lenders have already blessed for us to be able to pursue new transactions, which is not something we've had in the past. Vijay KotteCEO & Director at GoHealth00:10:53So I think these are reasons why something is different now with both the focus of these new board members and the transformation committee that we've established, as well as this debt basket capacity to pursue said transactions. Rob McGuireEquity Research Analyst at Granite Research00:11:09Thank you. I appreciate that. I think we'll probably get some more questions on this topic, but just to shift real quick, can you just talk a little bit about your CAC in the quarter, where you think you can get that down to perhaps by year end? And as well as just revenue per submission down a little on a year over year basis. Maybe you can just discuss that a little. Vijay KotteCEO & Director at GoHealth00:11:34Yeah, Rob, I think the best way to describe the quarter is consistent with what we spoke about on the Q1 call, which is we read the market. In May, we pulled back significantly from the Medicare Advantage space and writing new business there, primarily because of the uncertainty around health plans, what they were doing, their actions tied to their profitability, etcetera. So we read the market and we reacted to that. So Q2 is not a great indication of the capabilities and the unlock in our cost structure that we can deliver. And that will be more representative as we grow as we deliver more volume and we expect performance in the forward looking quarters. Vijay KotteCEO & Director at GoHealth00:12:16As you think about coming and preparing for AEP with a very measured thought process and preparing for a traditional marketing environment where we're going to be monitoring to see what the health plans are doing. But as health plans indicate more traditional behaviors, we'll be a better indication of things like revenue per sale or sales per submission as we reported or direct cost of submission. But in total, we still believe that there's more efficiency there and we are delivering more of those capabilities to enable that efficiency. Rob McGuireEquity Research Analyst at Granite Research00:12:48Thank you Vijay. I'll circle back in the line here. Vijay KotteCEO & Director at GoHealth00:12:52Great. Thanks, Rob. Operator00:12:56Our next question comes from the line of Pat McCann with NOBLE Capital. Please go ahead. Patrick McCannEquity Research Analyst at Noble Capital Markets00:13:03Hey, good morning. Thanks for taking my questions. First off, just had a question regarding the shares you issued to the lenders. It looks like you had to take a little bit of dilution in order to get this done, I suppose. I'm wondering, guess I'm wondering, is there anything that I might be first of all, was that something you were expecting to have to do in order to get this done initially? Patrick McCannEquity Research Analyst at Noble Capital Markets00:13:29And was how does that kind of line up with your expectations? How pleased or disappointed are you in terms of the level of shares that you had to issue there? Is there anything I'm missing in terms of those having maybe being options or anything like that? If you could just maybe give a little quick debrief on the share count dilution there. Vijay KotteCEO & Director at GoHealth00:13:58Yes. No, Pat, very good question. Appreciate you asking it. It is one that I expect people to ask. The short answer is there's nothing I'll start with the end and then work back towards the beginning of your question. Vijay KotteCEO & Director at GoHealth00:14:11These were class A common shares in that 4,700,000.0 total count. And it's hard to pick a part of the overall deal structure to critique or to comment on. In total, when you combine all the pieces of the new money, the extensions of maturities, the flexibility with covenants, then the dead basket to go after new transactions, the removal of the going concern. There are a lot of good things in total. So we're very excited about the flexibility this offers us in total. Vijay KotteCEO & Director at GoHealth00:14:47The transaction, the alignment of incentives it offers between amongst all of our stakeholders. And then more importantly, the ability to play some real offense in an industry that we think is continuing to be fragmented, that needs to tap into and leverage the scale, that scale capacity of proprietary technology that can really unlock efficiency within the industry. That's what we're most excited about, the overall deal. So it's hard to again pull out one piece in any of the overall deal structure. But when you put it all together, we're pretty excited about what it opens up for us in flexibility and optionality. Vijay KotteCEO & Director at GoHealth00:15:24And again to play offense as opposed to just defense. Patrick McCannEquity Research Analyst at Noble Capital Markets00:15:28Okay. And then also, maybe I missed it and you guys, if you did, and I apologize if I did. But the, I guess the interest rate situation with the new liquidity that you gained, if you could maybe comment on that. Vijay KotteCEO & Director at GoHealth00:15:46Yes, you'll it's in the eight ks, but ultimately and Brendan, you'll correct me if I'm wrong. It's I think five fifty plus SOFR is the rate there that we have for the new money. And then you'll also know for completeness there, there is a multiple invested capital commitment depending on when the payback of that priming or the super priority funding is paid back. And it's tiered over time for those paybacks with the first inflection point being if we pay that back prior to the end of this calendar year. Patrick McCannEquity Research Analyst at Noble Capital Markets00:16:22Got it. And then if I could finally just maybe turn more towards the operations of the business. Could you have do you have any comments regarding how final expense has gone so far now that we're through the second quarter? And then maybe also if there's have been any changes so far in terms of your outlook as we look ahead to AEP? Vijay KotteCEO & Director at GoHealth00:16:44Yes. As we told you, it would be more substantive, meaning final expense, go help protect, and that suite of products which has been highlighted by our final expense or guaranteed acceptance product. We have been continuing to deploy that as we pulled our resources away from Medicare Advantage as we said in Q1. Refocused them at scale into the final expense product, training them, preparing them, getting them appointed to do that with significance that is now coming through in the financial statements. You'll see it under other revenue. Vijay KotteCEO & Director at GoHealth00:17:14And you'll see it as a line item there. Just north of approximately $8,000,000 in the quarter was recognized there. We're seeing expectations meet our performance. Our performance is meeting those expectations. Our team is really excited about the product we're offering. Vijay KotteCEO & Director at GoHealth00:17:32It really aligns well with the population that we serve. And it is a great way to reconnect and reengage with our consumer base. So we're excited about that. We're going continue to expect to do that for the foreseeable future and have it as a portfolio product that we offer. And we're able to scale up with our capacity and shift it amongst GoHealthProtect and our traditional Medicare Advantage shopping and matching process. Vijay KotteCEO & Director at GoHealth00:17:59As we think about the AEP period, it's still very early to assess what's going to happen. We're being very measured in the way we think about our overall capacity to serve that population. Of course, new facility that we put in place is going to help provide us the capital and the ability to invest as we see the market open up. But we've got very different messages from health plans. They're taking a little bit longer than usual to give us guidance as to what they expect or what they want. Vijay KotteCEO & Director at GoHealth00:18:31But most of the things that we've always seen still hold true. That is that health plans have very specific areas where they like to grow. Other areas, there are more problem areas for them. And they like to find partners who can help be very precise in the way that we can support their growth efforts. And that's always been a differentiator for GoHealth. Vijay KotteCEO & Director at GoHealth00:18:48We have a very sophisticated technology and supply demand matching mechanism that allows us to be very targeted in geographies and to cut the market and prioritize markets accordingly while still not putting our thumb on the scale, letting consumers within those markets have access to the best products, but being able to match the health plan's goals along with the consumer's needs is a valuable asset for us. And so we'll still monitor that information to see what the health plans are doing. We do expect it to be disruptive. We've already heard certain health plans making significant changes to their benefits that would disrupt significant membership amongst the overall Medicare Advantage pool. And so we'll monitor that. Vijay KotteCEO & Director at GoHealth00:19:27There are other players who've said they want to maintain stability. But across the board we know that all the carriers have areas they want to grow and have areas they want to be stable. And we're looking forward to partnering with them, but it's still too early to tell exactly where and with whom and how much. So more to come as we get that information over the coming weeks and months. Patrick McCannEquity Research Analyst at Noble Capital Markets00:19:47Excellent. Really appreciate it. Thanks guys. Our Operator00:19:53next question comes from the line of Jim Sidoti with Sidoti and Co. Please go ahead. Jim SidotiAnalyst at Sidoti & Company, LLC00:20:00Good morning. Thanks for taking the questions. So I can imagine that the last couple of months has been taken up shoring up the balance sheet. Now that that's over, what is top priority for management? Is it looking at new deals, getting ready for the AEP? Jim SidotiAnalyst at Sidoti & Company, LLC00:20:16What's going to be the main focus over the next six months? Vijay KotteCEO & Director at GoHealth00:20:21Good morning, Jim. Appreciate the question. Let me just start there. You hit all the items. We have just put forward a transformation committee. Vijay KotteCEO & Director at GoHealth00:20:29We got debt capacity we're going to be pursuing. We believe there opportunities and there are a number of strategic things we should be considering within the marketplace and we want to make that a focus while we are continuing to develop our Go Help Protect and enhance that product offering for consumers and begin the more diligent preparation and reading of the marketplace in advance of AEP. So those are the three priorities. To do that, you need to have a solid team and you want to make sure that you've got everybody focused on all the right things And ensuring that we are maintaining our team and the energy around it and investing with very thoughtful efforts in partnership with our board is where we're focused. We're to onboard these new board members as part of this government structure. Vijay KotteCEO & Director at GoHealth00:21:16We're going to get the transformation committee going and we're going to be focused on AEP. Jim SidotiAnalyst at Sidoti & Company, LLC00:21:22And with regards to GoHealthProtect, is performance in line with where you thought it would be at this point? And are there other products similar to that, maybe not life insurance, but other products you can add to diversify what you guys offer? Vijay KotteCEO & Director at GoHealth00:21:37Yeah, look, Q2, as we said, was the first at scale launch of the product. We've done it in smaller scale in Q1. We started scaling it up as we aggressively pulled back on Medicare Advantage because we thought that to be prudent given the uncertainty that came with health plans. I think that was generally the right read of the marketplace. We shifted the members, the agents to be working, learning, training, and moving over into the GoHealthProtect product set. Vijay KotteCEO & Director at GoHealth00:22:03They have licenses. We have a number of more agents than we had even before. We have our dual license in health and life. And they're able to switch between those products. We like that flexibility it offers us from product diversification to read the market and go forward. Vijay KotteCEO & Director at GoHealth00:22:16So I would say to answer your question specifically, it met and aligned with what we expected it to do in Q2. And it will obviously continue to grow and develop in Q3. And then we'll reallocate and determine how much of our resource will be focused on that product versus Medicare Advantage depending on the receptivity and the needs of the health plans as that is juxtaposed to the demand function of the consumers within the geographies we focus on. So long way to say that we're really going to continue to have the GoHealthProtect product suite develop. We don't need to add a bunch of product right now. Vijay KotteCEO & Director at GoHealth00:22:58It's good to do one thing well. We like to really focus and be the best at those things that we do and not just throw everything in the kitchen sink out there and really not know how to be great at it. So we're continuing to optimize GoHealthProtect with our technology and tools. We still have not unlocked all of that efficiency that we think we can deliver, similar to what we've done with Medicare Advantage where over time we've had more integrated product technology enabling more efficiency for the agents. We're still at the very early stages of that level efficiency with GoHealthProtect. Vijay KotteCEO & Director at GoHealth00:23:27And that's where our focus area will be as we continue to invest in their products. Jim SidotiAnalyst at Sidoti & Company, LLC00:23:33All right. And then just a modeling question. What should we model for our share count for Q3 and then Q4 now that this transaction is completed? Vijay KotteCEO & Director at GoHealth00:23:43We'll follow-up with you on the one on ones to give you all those reconciliations. But it is a good question, and we'll help you with the modeling on that. Jim SidotiAnalyst at Sidoti & Company, LLC00:23:50Alright. Alright. Thank you. Operator00:23:56Our next question comes from the line of Ilya Zovkov with Freedom Broker. Please go ahead. Ilya ZubkovSenior Equity Research Analyst at Freedom Broker00:24:05Good morning, and thank you for taking my question. So revenue related issues. The non agency revenue was not only lower in Q2 compared to the same period last year. Could you just elaborate on the key factors that contributed to this decline? Vijay KotteCEO & Director at GoHealth00:24:24Yes, Aaliyah, great to hear your voice. Appreciate the question. Non agency, as we've talked about, is really a function of carrier contracts or health plan contracts and the competitiveness of those products within the consumer's needs. So specifically in Q2, first and foremost, we should highlight again that we pulled back significantly on Medicare Advantage starting in May. So, really only had our typical expected capacity serving the population in April, switched in May, and then obviously continued that refocus into GoHealthProtect through June. Vijay KotteCEO & Director at GoHealth00:25:00But as you think about the agency non agency mix, the health plans that were winning in this SEP period were more agency as we saw actually in Q1 in the open enrollment period as well as an annual enrollment period. The winning plans who had the best products available for consumers were on an agency basis. So that's where that shift happened. And that is really the driver of the change on a year over year basis. It's health plan mix. Ilya ZubkovSenior Equity Research Analyst at Freedom Broker00:25:28All right. Thank you so much. And one more question, I apologize if I missed it. But I'm just curious, do the current changes in the regulatory environment in the health plan market have any material impact on your confidence in the strength of the coming AP at the year end, I mean in terms of the plan switching activity? Vijay KotteCEO & Director at GoHealth00:25:55No, it's an excellent question. We obviously have some inclinations and beliefs as to what we're going to see. We listen, we watch and we listen. We try to watch and listen to what the health plans do. So, the regulatory environment will impact the health plans. Vijay KotteCEO & Director at GoHealth00:26:10That's likely already been priced into their bids to the best of their abilities. They have beliefs as to how competitive they're going to be and where they're going to be competitive. They then, around the August and September timeframes, you get more of that detail. And then you assess where you're going to be able to deploy your resources against that to efficiently deliver revenues and returns. And so we're in that phase right now. Vijay KotteCEO & Director at GoHealth00:26:32And again, it's very I know it's unsatisfactory here, but it's still too early to assess all of that. We've heard what many of the health plans said in their Q2 earnings calls as to what their plans are for the remainder of the year and what stability they're seeing in their profitability. And generally, most are indicating that things are stabilizing for them on the Medicare Advantage front. But others are saying they still need to disrupt and change their benefits to reprice and adjust the margin profile of the business. So, long story short, it feels like it's going be another disruptive market. Vijay KotteCEO & Director at GoHealth00:27:02Don't know how to put it into context on previous disruptions, but it will be disruptive. There will be a number of consumers needing services of shopping similar to what GoHealth provides in an unbiased way. And the real question is going to be where are health plans willing to invest so that we can deliver our full high quality unbiased shopping experience to consumers. Ilya ZubkovSenior Equity Research Analyst at Freedom Broker00:27:27Great. Thank you. This is very helpful. Vijay KotteCEO & Director at GoHealth00:27:31Thank you. Operator00:27:33Again, if you would like to ask question, please press star one on your telephone keypad and wait for name to be announced. There are no more questions. I will now turn the conference back over to Vijay for closing remarks. Vijay KotteCEO & Director at GoHealth00:27:55Thank you again for joining the call today. We believe this is a new chapter for GoHealth. It gives us an opportunity, as I said before, to really stare at the market and do what we think is necessary to react to the market dynamics. And that is to really leverage the investments we made in technology and capability and know how to build a very efficient, if not the leading platform for supporting shopping within the business. And then identifying other ways to consolidate this fragmented industry to solve many of the issues that are out there to drive compliance, to drive efficiency, and to deliver a consistent experience for more consumers when they need it most. Vijay KotteCEO & Director at GoHealth00:28:36We're excited about what this opens up. We're excited about the future and we're looking forward to seeing and hearing from all of you as we continue down that path. Thanks for being part of the story. And most importantly, thanks to my team for driving so hard to deliver these results to make this all possible. So thank you all and we look forward to chatting with you soon. Operator00:28:57This concludes today's conference call. You may now disconnect.Read moreParticipantsExecutivesJohn ShaveVP - IRVijay KotteCEO & DirectorAnalystsDave StormsDirector - Equity Research at Stonegate Capital PartnersRob McGuireEquity Research Analyst at Granite ResearchPatrick McCannEquity Research Analyst at Noble Capital MarketsJim SidotiAnalyst at Sidoti & Company, LLCIlya ZubkovSenior Equity Research Analyst at Freedom BrokerPowered by Earnings DocumentsPress Release(8-K)Quarterly report(10-Q) GoHealth Earnings HeadlinesGoHealth Inc’s Earnings Call Highlights Strategic GrowthAugust 13 at 2:09 AM | msn.comGoHealth, Inc. (GOCO) Q2 2025 Earnings Call TranscriptAugust 8, 2025 | seekingalpha.comNew law could create $3.7 trillion tsunami.During a meeting in Washington D.C., Jeff Brown discovered a bold initiative. He calls it “President Trump’s Project MAFA,” and it could soon return America to a “new” gold standard. The Trump administration, Wall Street, and Silicon Valley are all pushing it forward. The President himself calls the plan “incredible.” Already, it’s helping small plays jump as high as 300%, 318%, 520%, and even 600%.August 14 at 2:00 AM | Brownstone Research (Ad)Transcript : GoHealth, Inc., Q2 2025 Earnings Call, Aug 07, 2025August 7, 2025 | marketscreener.comMGoHealth to Announce Strategic Capital and Governance Actions to Support Long-Term Value Creation and Second Quarter 2025 ResultsAugust 6, 2025 | globenewswire.comGoHealth, Inc. (GOCO) stock price, news, quote & history - Yahoo FinanceJuly 13, 2025 | nz.finance.yahoo.comSee More GoHealth Headlines Get Earnings Announcements in your inboxWant to stay updated on the latest earnings announcements and upcoming reports for companies like GoHealth? Sign up for Earnings360's daily newsletter to receive timely earnings updates on GoHealth and other key companies, straight to your email. Email Address About GoHealthGoHealth (NASDAQ:GOCO) operates as a health insurance marketplace and Medicare-focused digital health company in the United States. The company operates a technology platform that leverages machine-learning algorithms of insurance behavioral data to optimize the process for helping individuals find the health insurance plan for their specific needs. It provides Medicare plans, including Medicare Advantage, Medicare Supplement and Prescription Drug, and Medicare Special Needs Plans. The company also offers partner marketing services. It sells its products through carriers and online platform, as well as independent and external agencies. 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PresentationSkip to Participants Operator00:00:00Good day, and welcome to the GoHealth Second Quarter twenty twenty five Earnings Conference Call. All participants will be in listen only mode to prevent any background noise. After today's presentation, there will be an opportunity to ask questions. Please note this event is being recorded. I would now like to turn the conference call over to John Shape, Vice President of Investor Relations. Please go ahead. John ShaveVP - IR at GoHealth00:00:34Thank you, and good morning. Welcome to GoHealth's second quarter twenty twenty five results call. Joining me today are Vijay Kote, Chief Executive Officer and Brendan Channahan, Chief Financial Officer. Today's conference call contains forward looking statements based on our current expectations. Numerous known and unknown risks and uncertainties may cause actual results to differ materially from those anticipated or projected in these statements. John ShaveVP - IR at GoHealth00:01:00Many of the factors that will determine future results are beyond the company's ability to control or predict. You should not place undue reliance on any forward looking statements, and the company undertakes no obligation to update or revise any of these statements, whether due to new information, future events, or otherwise. Earlier today, we issued a press release announcing a series of strategic capital and governance actions that significantly enhance GoHealth's financial flexibility and long term positioning, as well as our results for the second quarter twenty twenty five. We have posted the release on the GoHealth's website under the Investor Relations tab. In the press release, we have listed certain risk factors that you should consider in conjunction with our forward looking statements. John ShaveVP - IR at GoHealth00:01:44We encourage you to consider the other risk factors described in our Form 10 ks and Form 10 Q reports filed with the SEC for additional information. During this call, we will be discussing certain non GAAP financial measures. These measures are reconciled to the most directly comparable GAAP financial measure in our press release. You may also refer to the investor presentation posted to the Investor Relations section of our website for reconciliations of non GAAP measures to the most comparable GAAP measures discussed during this call. I will now turn the call over to GoHealth's CEO, Vijay Kote. Vijay KotteCEO & Director at GoHealth00:02:19Thanks, John. Our press release issued earlier today provides the detailed components of our results of operations for Q2 twenty twenty five. We believe the capital and governance milestones achieved in recent weeks, as detailed in the eight ks also filed this morning, are far more consequential to the trajectory of the business and will be the focus of our call today. As you may recall, at the June, we began by amending our existing credit agreements to extend the maturity of our revolving credit facility and providing a covenant holiday so we could focus our energy on a more fulsome and long term solution for our capital structure. Vijay KotteCEO & Director at GoHealth00:02:58Since that amendment, we have been working diligently to co design and negotiate with all relevant stakeholders the agreement we successfully closed yesterday for a super priority senior secured term loan facility totaling $115,000,000 The new facility includes $80,000,000 in new money, half funded at closing and half available on delayed draw basis, plus the roll up of $35,000,000 in existing revolving loans. We believe that this capital and amendment alleviate the going concern status with our auditors, provides us with the financial runway to prepare for the upcoming annual enrollment period, and allows us the capacity to pursue a range of strategic options, including acquisitions. The agreement also includes covenant relief through the 2025, maturity extensions through 2029, and consent from our lenders to evaluate additional capital structure solutions. As part of the transaction, our lender group received equity consideration equal to 4,766,219 shares of Class A common stock, reinforcing strong alignment with GoHealth's long term success. We also made meaningful changes to our governance structure to support this next phase. Vijay KotteCEO & Director at GoHealth00:04:16Contemporaneously with the execution of this new facility, three new directors were appointed to our Board replacing three outgoing members. Together, these capital and governance actions represent a significant step forward for GoHealth. They provide not just the flexibility to operate and invest, but also a clear path to capitalize on broader industry dynamics. Combined with our recent progress in technology, product diversification, and cost discipline, we believe we are well positioned to execute in the dynamic Medicare landscape. Critically, this facility allows us to actively pursue mergers and acquisitions in a fragmented market that we believe is ripe for consolidation. Vijay KotteCEO & Director at GoHealth00:04:58We are convinced that GoHealth is uniquely positioned to be a disciplined acquirer and integrator, leveraging our proprietary technology, automation, and AI to drive scale, efficiency, and stockholder value creation. This new facility gives us the capacity to move forward with confidence as we evaluate potential transactions. Finally, a brief update on our quarterly filing. Although our Form eight ks and quarterly results press release were filed today, we are in the final stages of completing intangible asset impairment testing with our auditors. The going concern evaluation has already been completed, and we expect that designation to be removed. Vijay KotteCEO & Director at GoHealth00:05:38Based on preliminary results, we do not sorry, we do expect to record an impairment related to intangible assets. This is the only remaining item required to finalize our Form 10 Q, which we anticipate completing shortly. We're encouraged by the support of our lenders, the clarity of our strategic direction, and the financial flexibility now in place to pursue meaningful stockholder value creation opportunities. Everything we're doing, from strengthening our capital position to evaluating and potentially pursuing strategic M and A, is focused on creating long term value for our consumers, our partners, and our stockholders. With that, we welcome your questions. Operator00:06:22Thank you. We will now begin the question and answer session. Star one on your telephone keypad to raise your hand and join the queue. If you would like to withdraw your question, simply press star one again. If you are called upon to ask your question or listening via the loudspeaker on your device, please pick up your handset and ensure that your phone is not on mute when asking your question. Operator00:06:50Our first question comes from the line of David Storrs with Stonegate. Please ask your question. Dave StormsDirector - Equity Research at Stonegate Capital Partners00:06:59Hey. Good morning, everyone, and thanks for taking my questions. Just wanted to start with this new loan. Maybe you could help us compare and contrast the the covenants, how stringent they are compared to the old one? Vijay KotteCEO & Director at GoHealth00:07:15Yeah, David, appreciate the question. The covenants, as we worked through our negotiations with the lenders, were really collaborative in the process, right? So these covenants, as we said, align with shareholder and stakeholder priorities and are going to be more flexible for us than we previously had. We are only going to have one covenant moving forward and that is a minimum liquidity covenant. And that covenant allows us flexibility to have that grow and be nimble within the AEP period. Vijay KotteCEO & Director at GoHealth00:07:46So we see this as being more flexible for the company than the previous set of covenants that we had. Dave StormsDirector - Equity Research at Stonegate Capital Partners00:07:54That's great. Thank you. And I know you mentioned in your prepared remarks this allows you to maybe pursue some M and A activities. I know it's probably still pretty early innings in this, but any sense of what a profile would look like for an ideal transaction? Vijay KotteCEO & Director at GoHealth00:08:10David, we've talked about this in the past as to opportunities for consolidation in industry, especially after we completed the ETQ acquisition last year. We always want to focus on those that we can be that we believe that there's a lot of integrated value. So if there's diversification of product, talent, there's contract assets, there's size and significance that can be enabled via our platform of tools, that's the type of targets we're looking for. Those that align with our values and have all of those components in some way, shape or form that can advance our capabilities on a faster pace than we can do on our own. Dave StormsDirector - Equity Research at Stonegate Capital Partners00:08:53That's very helpful. Thank you. I'll jump back in queue. Vijay KotteCEO & Director at GoHealth00:08:56Thank you, Dave. Operator00:08:59Our next question comes from the line of Rob Maguire with Granite Research. Please go ahead. Rob McGuireEquity Research Analyst at Granite Research00:09:09Morning. Morning, Yeah, good morning, Js. Maybe could you just talk do you think that the and when you think about these transformative acquisitions, is this a major priority for the three new board members and lenders for the company? Or are you simply just I'll just leave it at that. Is this a new priority for them? And I get that you've been looking at transactions up to this point in time, and have done transactions up to this point in time, but is this something they'd like you to pursue more aggressively? Vijay KotteCEO & Director at GoHealth00:09:44Great question, Rob. Yes, we've always been looking for those great opportunities. And based upon our capital structure, was very difficult to be able to seriously look at paying for those types of transactions. We got very, we had a great opportunity with IntelliQuote. We were very excited about that. Vijay KotteCEO & Director at GoHealth00:10:02And it enabled us to do that transaction in that environment. Now, as you'll see as part of the eight ks and the filings, there's these new board members are also going to be joining a transformation committee. And that transformation committee is going to look at a lot of different opportunities that the company can pursue, including things like the securitizations, other financing things, overall financial capital structure options, and very specifically focused on identifying and vetting opportunities for acquisitions. So it is a more focused priority with capacity to be able to pursue those transactions. As you'll see as part of our PR and the eight ks, there's a basket of up to two fifty million dollars that our lenders have already blessed for us to be able to pursue new transactions, which is not something we've had in the past. Vijay KotteCEO & Director at GoHealth00:10:53So I think these are reasons why something is different now with both the focus of these new board members and the transformation committee that we've established, as well as this debt basket capacity to pursue said transactions. Rob McGuireEquity Research Analyst at Granite Research00:11:09Thank you. I appreciate that. I think we'll probably get some more questions on this topic, but just to shift real quick, can you just talk a little bit about your CAC in the quarter, where you think you can get that down to perhaps by year end? And as well as just revenue per submission down a little on a year over year basis. Maybe you can just discuss that a little. Vijay KotteCEO & Director at GoHealth00:11:34Yeah, Rob, I think the best way to describe the quarter is consistent with what we spoke about on the Q1 call, which is we read the market. In May, we pulled back significantly from the Medicare Advantage space and writing new business there, primarily because of the uncertainty around health plans, what they were doing, their actions tied to their profitability, etcetera. So we read the market and we reacted to that. So Q2 is not a great indication of the capabilities and the unlock in our cost structure that we can deliver. And that will be more representative as we grow as we deliver more volume and we expect performance in the forward looking quarters. Vijay KotteCEO & Director at GoHealth00:12:16As you think about coming and preparing for AEP with a very measured thought process and preparing for a traditional marketing environment where we're going to be monitoring to see what the health plans are doing. But as health plans indicate more traditional behaviors, we'll be a better indication of things like revenue per sale or sales per submission as we reported or direct cost of submission. But in total, we still believe that there's more efficiency there and we are delivering more of those capabilities to enable that efficiency. Rob McGuireEquity Research Analyst at Granite Research00:12:48Thank you Vijay. I'll circle back in the line here. Vijay KotteCEO & Director at GoHealth00:12:52Great. Thanks, Rob. Operator00:12:56Our next question comes from the line of Pat McCann with NOBLE Capital. Please go ahead. Patrick McCannEquity Research Analyst at Noble Capital Markets00:13:03Hey, good morning. Thanks for taking my questions. First off, just had a question regarding the shares you issued to the lenders. It looks like you had to take a little bit of dilution in order to get this done, I suppose. I'm wondering, guess I'm wondering, is there anything that I might be first of all, was that something you were expecting to have to do in order to get this done initially? Patrick McCannEquity Research Analyst at Noble Capital Markets00:13:29And was how does that kind of line up with your expectations? How pleased or disappointed are you in terms of the level of shares that you had to issue there? Is there anything I'm missing in terms of those having maybe being options or anything like that? If you could just maybe give a little quick debrief on the share count dilution there. Vijay KotteCEO & Director at GoHealth00:13:58Yes. No, Pat, very good question. Appreciate you asking it. It is one that I expect people to ask. The short answer is there's nothing I'll start with the end and then work back towards the beginning of your question. Vijay KotteCEO & Director at GoHealth00:14:11These were class A common shares in that 4,700,000.0 total count. And it's hard to pick a part of the overall deal structure to critique or to comment on. In total, when you combine all the pieces of the new money, the extensions of maturities, the flexibility with covenants, then the dead basket to go after new transactions, the removal of the going concern. There are a lot of good things in total. So we're very excited about the flexibility this offers us in total. Vijay KotteCEO & Director at GoHealth00:14:47The transaction, the alignment of incentives it offers between amongst all of our stakeholders. And then more importantly, the ability to play some real offense in an industry that we think is continuing to be fragmented, that needs to tap into and leverage the scale, that scale capacity of proprietary technology that can really unlock efficiency within the industry. That's what we're most excited about, the overall deal. So it's hard to again pull out one piece in any of the overall deal structure. But when you put it all together, we're pretty excited about what it opens up for us in flexibility and optionality. Vijay KotteCEO & Director at GoHealth00:15:24And again to play offense as opposed to just defense. Patrick McCannEquity Research Analyst at Noble Capital Markets00:15:28Okay. And then also, maybe I missed it and you guys, if you did, and I apologize if I did. But the, I guess the interest rate situation with the new liquidity that you gained, if you could maybe comment on that. Vijay KotteCEO & Director at GoHealth00:15:46Yes, you'll it's in the eight ks, but ultimately and Brendan, you'll correct me if I'm wrong. It's I think five fifty plus SOFR is the rate there that we have for the new money. And then you'll also know for completeness there, there is a multiple invested capital commitment depending on when the payback of that priming or the super priority funding is paid back. And it's tiered over time for those paybacks with the first inflection point being if we pay that back prior to the end of this calendar year. Patrick McCannEquity Research Analyst at Noble Capital Markets00:16:22Got it. And then if I could finally just maybe turn more towards the operations of the business. Could you have do you have any comments regarding how final expense has gone so far now that we're through the second quarter? And then maybe also if there's have been any changes so far in terms of your outlook as we look ahead to AEP? Vijay KotteCEO & Director at GoHealth00:16:44Yes. As we told you, it would be more substantive, meaning final expense, go help protect, and that suite of products which has been highlighted by our final expense or guaranteed acceptance product. We have been continuing to deploy that as we pulled our resources away from Medicare Advantage as we said in Q1. Refocused them at scale into the final expense product, training them, preparing them, getting them appointed to do that with significance that is now coming through in the financial statements. You'll see it under other revenue. Vijay KotteCEO & Director at GoHealth00:17:14And you'll see it as a line item there. Just north of approximately $8,000,000 in the quarter was recognized there. We're seeing expectations meet our performance. Our performance is meeting those expectations. Our team is really excited about the product we're offering. Vijay KotteCEO & Director at GoHealth00:17:32It really aligns well with the population that we serve. And it is a great way to reconnect and reengage with our consumer base. So we're excited about that. We're going continue to expect to do that for the foreseeable future and have it as a portfolio product that we offer. And we're able to scale up with our capacity and shift it amongst GoHealthProtect and our traditional Medicare Advantage shopping and matching process. Vijay KotteCEO & Director at GoHealth00:17:59As we think about the AEP period, it's still very early to assess what's going to happen. We're being very measured in the way we think about our overall capacity to serve that population. Of course, new facility that we put in place is going to help provide us the capital and the ability to invest as we see the market open up. But we've got very different messages from health plans. They're taking a little bit longer than usual to give us guidance as to what they expect or what they want. Vijay KotteCEO & Director at GoHealth00:18:31But most of the things that we've always seen still hold true. That is that health plans have very specific areas where they like to grow. Other areas, there are more problem areas for them. And they like to find partners who can help be very precise in the way that we can support their growth efforts. And that's always been a differentiator for GoHealth. Vijay KotteCEO & Director at GoHealth00:18:48We have a very sophisticated technology and supply demand matching mechanism that allows us to be very targeted in geographies and to cut the market and prioritize markets accordingly while still not putting our thumb on the scale, letting consumers within those markets have access to the best products, but being able to match the health plan's goals along with the consumer's needs is a valuable asset for us. And so we'll still monitor that information to see what the health plans are doing. We do expect it to be disruptive. We've already heard certain health plans making significant changes to their benefits that would disrupt significant membership amongst the overall Medicare Advantage pool. And so we'll monitor that. Vijay KotteCEO & Director at GoHealth00:19:27There are other players who've said they want to maintain stability. But across the board we know that all the carriers have areas they want to grow and have areas they want to be stable. And we're looking forward to partnering with them, but it's still too early to tell exactly where and with whom and how much. So more to come as we get that information over the coming weeks and months. Patrick McCannEquity Research Analyst at Noble Capital Markets00:19:47Excellent. Really appreciate it. Thanks guys. Our Operator00:19:53next question comes from the line of Jim Sidoti with Sidoti and Co. Please go ahead. Jim SidotiAnalyst at Sidoti & Company, LLC00:20:00Good morning. Thanks for taking the questions. So I can imagine that the last couple of months has been taken up shoring up the balance sheet. Now that that's over, what is top priority for management? Is it looking at new deals, getting ready for the AEP? Jim SidotiAnalyst at Sidoti & Company, LLC00:20:16What's going to be the main focus over the next six months? Vijay KotteCEO & Director at GoHealth00:20:21Good morning, Jim. Appreciate the question. Let me just start there. You hit all the items. We have just put forward a transformation committee. Vijay KotteCEO & Director at GoHealth00:20:29We got debt capacity we're going to be pursuing. We believe there opportunities and there are a number of strategic things we should be considering within the marketplace and we want to make that a focus while we are continuing to develop our Go Help Protect and enhance that product offering for consumers and begin the more diligent preparation and reading of the marketplace in advance of AEP. So those are the three priorities. To do that, you need to have a solid team and you want to make sure that you've got everybody focused on all the right things And ensuring that we are maintaining our team and the energy around it and investing with very thoughtful efforts in partnership with our board is where we're focused. We're to onboard these new board members as part of this government structure. Vijay KotteCEO & Director at GoHealth00:21:16We're going to get the transformation committee going and we're going to be focused on AEP. Jim SidotiAnalyst at Sidoti & Company, LLC00:21:22And with regards to GoHealthProtect, is performance in line with where you thought it would be at this point? And are there other products similar to that, maybe not life insurance, but other products you can add to diversify what you guys offer? Vijay KotteCEO & Director at GoHealth00:21:37Yeah, look, Q2, as we said, was the first at scale launch of the product. We've done it in smaller scale in Q1. We started scaling it up as we aggressively pulled back on Medicare Advantage because we thought that to be prudent given the uncertainty that came with health plans. I think that was generally the right read of the marketplace. We shifted the members, the agents to be working, learning, training, and moving over into the GoHealthProtect product set. Vijay KotteCEO & Director at GoHealth00:22:03They have licenses. We have a number of more agents than we had even before. We have our dual license in health and life. And they're able to switch between those products. We like that flexibility it offers us from product diversification to read the market and go forward. Vijay KotteCEO & Director at GoHealth00:22:16So I would say to answer your question specifically, it met and aligned with what we expected it to do in Q2. And it will obviously continue to grow and develop in Q3. And then we'll reallocate and determine how much of our resource will be focused on that product versus Medicare Advantage depending on the receptivity and the needs of the health plans as that is juxtaposed to the demand function of the consumers within the geographies we focus on. So long way to say that we're really going to continue to have the GoHealthProtect product suite develop. We don't need to add a bunch of product right now. Vijay KotteCEO & Director at GoHealth00:22:58It's good to do one thing well. We like to really focus and be the best at those things that we do and not just throw everything in the kitchen sink out there and really not know how to be great at it. So we're continuing to optimize GoHealthProtect with our technology and tools. We still have not unlocked all of that efficiency that we think we can deliver, similar to what we've done with Medicare Advantage where over time we've had more integrated product technology enabling more efficiency for the agents. We're still at the very early stages of that level efficiency with GoHealthProtect. Vijay KotteCEO & Director at GoHealth00:23:27And that's where our focus area will be as we continue to invest in their products. Jim SidotiAnalyst at Sidoti & Company, LLC00:23:33All right. And then just a modeling question. What should we model for our share count for Q3 and then Q4 now that this transaction is completed? Vijay KotteCEO & Director at GoHealth00:23:43We'll follow-up with you on the one on ones to give you all those reconciliations. But it is a good question, and we'll help you with the modeling on that. Jim SidotiAnalyst at Sidoti & Company, LLC00:23:50Alright. Alright. Thank you. Operator00:23:56Our next question comes from the line of Ilya Zovkov with Freedom Broker. Please go ahead. Ilya ZubkovSenior Equity Research Analyst at Freedom Broker00:24:05Good morning, and thank you for taking my question. So revenue related issues. The non agency revenue was not only lower in Q2 compared to the same period last year. Could you just elaborate on the key factors that contributed to this decline? Vijay KotteCEO & Director at GoHealth00:24:24Yes, Aaliyah, great to hear your voice. Appreciate the question. Non agency, as we've talked about, is really a function of carrier contracts or health plan contracts and the competitiveness of those products within the consumer's needs. So specifically in Q2, first and foremost, we should highlight again that we pulled back significantly on Medicare Advantage starting in May. So, really only had our typical expected capacity serving the population in April, switched in May, and then obviously continued that refocus into GoHealthProtect through June. Vijay KotteCEO & Director at GoHealth00:25:00But as you think about the agency non agency mix, the health plans that were winning in this SEP period were more agency as we saw actually in Q1 in the open enrollment period as well as an annual enrollment period. The winning plans who had the best products available for consumers were on an agency basis. So that's where that shift happened. And that is really the driver of the change on a year over year basis. It's health plan mix. Ilya ZubkovSenior Equity Research Analyst at Freedom Broker00:25:28All right. Thank you so much. And one more question, I apologize if I missed it. But I'm just curious, do the current changes in the regulatory environment in the health plan market have any material impact on your confidence in the strength of the coming AP at the year end, I mean in terms of the plan switching activity? Vijay KotteCEO & Director at GoHealth00:25:55No, it's an excellent question. We obviously have some inclinations and beliefs as to what we're going to see. We listen, we watch and we listen. We try to watch and listen to what the health plans do. So, the regulatory environment will impact the health plans. Vijay KotteCEO & Director at GoHealth00:26:10That's likely already been priced into their bids to the best of their abilities. They have beliefs as to how competitive they're going to be and where they're going to be competitive. They then, around the August and September timeframes, you get more of that detail. And then you assess where you're going to be able to deploy your resources against that to efficiently deliver revenues and returns. And so we're in that phase right now. Vijay KotteCEO & Director at GoHealth00:26:32And again, it's very I know it's unsatisfactory here, but it's still too early to assess all of that. We've heard what many of the health plans said in their Q2 earnings calls as to what their plans are for the remainder of the year and what stability they're seeing in their profitability. And generally, most are indicating that things are stabilizing for them on the Medicare Advantage front. But others are saying they still need to disrupt and change their benefits to reprice and adjust the margin profile of the business. So, long story short, it feels like it's going be another disruptive market. Vijay KotteCEO & Director at GoHealth00:27:02Don't know how to put it into context on previous disruptions, but it will be disruptive. There will be a number of consumers needing services of shopping similar to what GoHealth provides in an unbiased way. And the real question is going to be where are health plans willing to invest so that we can deliver our full high quality unbiased shopping experience to consumers. Ilya ZubkovSenior Equity Research Analyst at Freedom Broker00:27:27Great. Thank you. This is very helpful. Vijay KotteCEO & Director at GoHealth00:27:31Thank you. Operator00:27:33Again, if you would like to ask question, please press star one on your telephone keypad and wait for name to be announced. There are no more questions. I will now turn the conference back over to Vijay for closing remarks. Vijay KotteCEO & Director at GoHealth00:27:55Thank you again for joining the call today. We believe this is a new chapter for GoHealth. It gives us an opportunity, as I said before, to really stare at the market and do what we think is necessary to react to the market dynamics. And that is to really leverage the investments we made in technology and capability and know how to build a very efficient, if not the leading platform for supporting shopping within the business. And then identifying other ways to consolidate this fragmented industry to solve many of the issues that are out there to drive compliance, to drive efficiency, and to deliver a consistent experience for more consumers when they need it most. Vijay KotteCEO & Director at GoHealth00:28:36We're excited about what this opens up. We're excited about the future and we're looking forward to seeing and hearing from all of you as we continue down that path. Thanks for being part of the story. And most importantly, thanks to my team for driving so hard to deliver these results to make this all possible. So thank you all and we look forward to chatting with you soon. Operator00:28:57This concludes today's conference call. You may now disconnect.Read moreParticipantsExecutivesJohn ShaveVP - IRVijay KotteCEO & DirectorAnalystsDave StormsDirector - Equity Research at Stonegate Capital PartnersRob McGuireEquity Research Analyst at Granite ResearchPatrick McCannEquity Research Analyst at Noble Capital MarketsJim SidotiAnalyst at Sidoti & Company, LLCIlya ZubkovSenior Equity Research Analyst at Freedom BrokerPowered by