Jeffrey B. Guldner
Chairman of the Board, President and Chief Executive Officer at Pinnacle West Capital
Thanks, Amanda, and thank you all for joining us today. 2024 started off in line with the financial guidance that we provided on the fourth quarter call in February. And before Andrew discusses the details of our first quarter results, I'll provide a few updates on our recent operational and on regulatory developments. With the temperatures in Arizona quickly heating up, we're focused on executing our robust summer preparedness program with the resource adequacy continuing to be extremely important as energy demands increase and energy supplies in the Southwest tightens. To serve our customers with top-tier reliability, we work year round on operational preparedness, resource planning, procuring sufficient reserve margins, creating customer partnerships to manage peak demand and maintaining a comprehensive fire mitigation program. In fact, as we head into the wildfire season, the company is taking further action to protect our customers and our communities from the risk of wildfires. Our comprehensive fire mitigation strategy includes three key categories to ensure defense and depth. First, we have a robust vegetation management program, including creating defensible space around poles and infrastructure, and strong coordination with forest management officials around the state. Second, we deploy technology that's targeted at managing wildfire risk, and that includes weather stations, cameras, remote control, sectionalizing devices and advanced risk modeling software. And third, we apply several risk-informed operating protocols, such as specific requirements for how our crews work safely in fire-prone areas, in addition to new protocols such as Power Safety and Public Safety Power Shutoffs or PSPS.
While PSPS is a new protocol for our program, we've been working on this implementation following last summer, and we've partnered with local communities first responders and state officials to ensure that our customers are informed and know what to expect. We've had community workshops and have invested a lot in customer communications to ensure that this is a transparent process. We're committed to actively taking steps to prevent wildfires and to safeguard the communities that we serve, while continuing to learn from operating experience developed throughout our industry. Turning to our operational preparedness. It's extremely important that our generation units are ready for the summer. We're in the final stages of our planned maintenance activities for our thermal units ahead of the summer period to ensure our system is ready to serve. In addition, Palo Verde's Unit three is currently in a planned refueling outage that began on April 6, and it's on schedule to return to service in early May. Upon the successful completion of the latest refueling outage, all three units are poised to provide around the clock clean energy to help meet the demand for the summer for the entire Desert Southwest. I'm also proud to say that we're starting this year with J.D. Power residential customer satisfaction survey scores that place APS within the first quartile for overall satisfaction when compared to its large investor-owned peers. APS made gains in every category, including power quality and reliability, price, corporate citizenship, billing and payment, communications and customer care, both digital and phone in the first quarter.
Results like this take the dedication and the commitment of all employees across the company, and we look forward to continuing to make improvements for our customers and providing a more frictionless experience. Turning to regulatory. We've successfully implemented the rate case outcome on March 8 for our customers. The commission recently voted to hold a narrow rehearing on our rate case that's limited to the grid access charge, that charge is a rate design issue where the commission had increased the revenue allocation to distributed generation solar customers to better align their rates with cost to service. The commission intends, I think, to further examine whether the grid excess charge is just unreasonable and we'll be participating in those proceedings. Additionally, the commission has turned its focus to the regulatory lag docket. The first workshop was held on March 19, with multiple stakeholders presenting a variety of options on how to holistically address regulatory lag and interested parties have been invited to file written comments into the docket and the commission has voiced their intent of having further workshops that will be noticed in the future. We look forward to continuing to work with the commission and with other stakeholders on addressing regulatory lag in Arizona. Although, 2024 is off to a solid start, we know we have much to do still, and we look forward to continuing to execute on our priorities throughout the year.
And with that, I'll turn the call over to Andrew.