Paycom Software Q3 2024 Earnings Call Transcript

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Provided by Quartr
October 30, 2024

Key Takeaways

  • Paycom delivered $452 million in Q3 revenue, up 11% year over year, with non-GAAP net income of $93 million and adjusted EBITDA of $171 million (38% margin), prompting management to raise full-year 2024 revenue guidance to $1.866–1.873 billion.
  • The company highlighted platform automation advancements—including the GONE time-off solution (ROI up to 800%), recruiting enhancements that cut time-to-apply by 50%, and an internal AI agent improving service response times by 25%—which drove a 24-point increase in Net Promoter Score.
  • Shareholder returns remain strong with Q3 repurchases of approximately 300,000 shares ($44 million) and 2.3 million shares bought back since last July (with $1.49 billion remaining under the buyback authorization), plus a quarterly dividend of $0.375 per share.
  • Gross margin compression was partly driven by costs related to a new office building and increased client service headcount, the effective tax rate was higher than expected due to one-time discrete items, and potential future interest rate cuts could reduce float revenue by about $6 million per 25 basis-point cut annually.
AI Generated. May Contain Errors.
Earnings Conference Call
Paycom Software Q3 2024
00:00 / 00:00

There are 15 speakers on the call.

Operator

Good afternoon. My name is Elliot, and I'll be your conference operator today. At this time, I would like to welcome everyone to Paycom's 3rd Quarter 2024 Financial Results Conference Call.

Operator

All lines have been placed on mute to prevent any background noise. After the speakers' remarks, there will be a question and answer session. I'd now like to turn the call over to James Sanford, Head of Investor Relations. You may begin.

Speaker 1

Thank you, and welcome to Paycom's earnings conference call for the Q3 of 2024. Certain statements made on this call that are not historical facts, including those related to our future plans, objectives and expected performance, are forward looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. These forward looking statements represent our outlook only as of the date of this conference call. While we believe any forward looking statements made on this call are reasonable, actual results may differ materially because the statements are based on our current expectations and subject to risks and uncertainties. These risks and uncertainties are discussed in our filings with the SEC, including our most recent Annual Report on Form 10 ks.

Speaker 1

You should refer to and consider these factors when relying on such forward looking information. Any forward looking statement made speaks only as of the date on which it is made, and we do not undertake and expressly disclaim any obligation to update or alter our forward looking statements, whether as a result of new information, future events or otherwise, except as required by applicable law. Also during today's call, we will refer to certain non GAAP financial measures, including adjusted EBITDA, non GAAP net income and certain adjusted expenses. We use these non GAAP financial measures to review and assess our performance and for planning purposes. A reconciliation schedule showing GAAP versus non GAAP results is included in the press release that we issued after the close of the market today and is available on our website at investors.

Speaker 1

Paycom.com. I will now turn the call over to

Speaker 2

Chad Richison, Paycom's CEO and President. Chad? Thanks, James, and thank you to everyone joining our call today. I'd like to discuss how Paycom's automation continues to transform our industry, then I'll review some recent client wins and industry recognition before turning it over to Craig, who will review our financials and guidance before taking questions. We are investing in our highly differentiated automation platform that is delivering ROI for our clients.

Speaker 2

20 years ago, user buyers bought the Paycom system because they wanted to do more for themselves. And today, people buy Paycom because they wanted to do more for them without the need for day to day involvement in the software. We already have the most automated system in the industry and we are rapidly moving toward full solution automation, driving even more ROI for our clients. Our award winning solution, Gone, is just one example of how Paycom simplifies task through automation. Gone was recently named a top HR product by HR Executive Magazine and for good reason.

Speaker 2

Gone is the industry's 1st fully automated time off solution that decisions all time off requests. Before Gone, nearly all time off decisions were unmanaged. A recent Forrester study found that Gone can generate an ROI of up to 800%. By automating time off decisions, individual managers save nearly a week of unproductive hours annually. In addition, the study found that on average, companies using gone save nearly 5 weeks of unproductive time in the areas of HR, finance and accounting every year.

Speaker 2

Without GONE, 10% of an organization's labor costs go substantially unmanaged, resulting in increased costs from overpayments, errors in scheduling, staffing shortages and operational disruption. One example of a client utilizing GONE is an auto dealership with nearly 500 employees spread across multiple locations. GONE saved this client approximately 200 hours of unproductive time per week, while ensuring a consistent time off request process and apology management across the organization. With GONE, this client reports having reduced decision fatigue among managers and team leaders. Not only is GONE automating mundane tasks, it is also having a positive impact on employees.

Speaker 2

Betty continues to be a differentiator and clients using it are experiencing its benefits. We recently onboarded a 1,000 employee hospital organization with over 20 locations. Utilizing Betty, this bilingual workforce has already reduced their payroll processing by 85%. This organization also appreciates that their managers benefit greatly from Manager on the Go, which consolidated their managerial task into a single app, streamlining approvals, PAF management, applicant tracking and more. This client currently boasts a 99.7% DDX score, reflecting the user friendly power of Paycom software for the organization.

Speaker 2

Our development teams have been focused on automating tasks across the platform that are easily adopted by our client base. Because of this focus, both this quarter and throughout the year, we've launched more products and enhancements than any time in our company's history. There are several examples of automation we recently launched that are having a big impact on HR and recruiting departments. One such automation is our position management enhancement that automates reporting structure and hierarchy changes needed due to individual employee changes such as promotions and transfers or large scale organizational changes such as an acquisition or restructure. Another example of automation is how we enhanced our recruiting module.

Speaker 2

The advances in our recruiting product have dramatically increased the application completion rates and significantly reduced time to fill. What was already a very fast time to apply process has now been reduced by 50%. Internally, we developed and deployed an AI agent for our service team. This technology utilizes our own knowledge based semantic search model and enables us to provide service to help our clients more quickly and consistently than ever before. The AI agent continually improves over time and is having an impact on helping our clients achieve even more value out of their relationship with Paycom.

Speaker 2

By utilizing our own AI agent, we were able to connect our clients to the right solution faster, improving our immediate response rates by 25% without any additional human interaction. As a result of our continued focus on solution automation, ROI achievement, world class service, we also increased our Net Promoter Score 24 points year over year. On the sales side, we are seeing continued momentum, particularly with our outside sales reps. System automation matters more to business than ever before and our sales force is delivering on the market's needs, which is driving our goals. We still have less than 5% of the addressable market.

Speaker 2

We remain focused on executing strategies that will produce extremely high ROI and automation for our clients while continuing to differentiate our solution to automation. Finally, I'm pleased that Paycom was recognized as one of the best employers for tech workers by Forbes and one of the world's best companies overall by Time Magazine. These testaments showcase our culture and the impact our technology is having on workforces all over the globe. We are executing on our 2024 plan and I'm very pleased with the progress. Our success in 2024 will set the foundation for future growth.

Speaker 2

With that, let me turn it

Speaker 3

over to Craig. Craig? Thanks, Chad. Before I review our Q3 2024 results and our outlook for the Q4 and full year 2024, I'd like to remind everyone that my comments related to certain financial measures will be on a non GAAP basis. We delivered solid 3rd quarter revenue of $452,000,000 increased 11% over the comparable prior year period.

Speaker 3

Within total revenues, recurring revenue was $445,000,000 for the Q3 of 2024, representing 98% of total revenues for the quarter and growing nearly 12% from the comparable prior year period. GAAP net income in the quarter was $73,000,000 or $1.31 per diluted share based on approximately 56,000,000 shares. Non GAAP net income for the 3rd quarter was $93,000,000 or $1.67 per diluted share. 3rd quarter adjusted EBITDA of $171,000,000 or 38% margin was better than expected primarily due to revenue upside and our continued focus on automation. We expanded our investments in the area of AI, automation and international expansion resulting in a 20% increase in adjusted R and D expense to $55,000,000 in the Q3 of 2024.

Speaker 3

Adjusted total R and D costs, including the capitalized portion, were $84,000,000 in the Q3 of 2024 compared to $69,000,000 in the prior year period. Our tax rate in the 3rd quarter came in higher than expected largely due to one time discrete items recorded in the quarter primarily related to return to provision adjustments. For Q4 and the full year 2024, we anticipate our effective income tax rates to be approximately 28% 24%, respectively, on a GAAP basis. We estimate Q4 and full year 2024 non GAAP effective tax rate to be 27%. For the Q4 of 2024, we expect stock based compensation expense to be approximately $27,000,000 Turning to the balance sheet.

Speaker 3

We ended the quarter with a very strong balance sheet including cash and cash equivalents of $326,000,000 and no debt. The average daily balance of funds held on behalf of clients was approximately $2,300,000,000 in the Q3 of 2024, up approximately 10% year over year. During the Q3, we repurchased approximately 300,000 shares for $44,000,000 Since July 1 last year, we have repurchased approximately 2,300,000 shares representing nearly 4 percent of total shares outstanding and we have $1,490,000,000 remaining on our buyback authorization. During the Q3 of 2024, we paid approximately $21,000,000 in cash dividends and earlier this week the Board approved our next quarterly dividend of $0.375 per share payable in mid December. Now let me turn to guidance.

Speaker 3

Following solid Q3 results and our expectations for the Q4, our revenue guidance range for fiscal 2024 increases to $1,866,000,000 to $1,873,000,000 or approximately 10% year over year growth at the midpoint of the range. We are raising our expected adjusted EBITDA range to $745,000,000 to $752,000,000 representing an adjusted EBITDA margin of 40% at the midpoint of the range.

Operator

For the Q4 of 2024, we expect total revenues in

Speaker 3

the range of $477,000,000 to $484,000,000 representing a growth rate over the comparable prior year period of approximately 11% at the midpoint of the range. We expect adjusted EBITDA for the Q4 in the range of $184,500,000 to $191,500,000 representing an adjusted EBITDA margin of approximately 39% at the midpoint of the range. Overall, Q3 was a good quarter with better than expected revenue and significant adjusted EBITDA upside. We have an attractive high margin recurring business model, a solid balance sheet with no debt and strong cash flows. We will continue to focus on strengthening our competitive position through automation and delivering even more value to our clients through ROI achievement.

Speaker 3

With that, we will open the line for questions. Operator?

Operator

Thank you. The first question comes from the line of Raimo Lenschow with Barclays. Your line is open.

Speaker 4

Perfect. Thank you. Congrats on a great solid quarter. Chet, if you think about like the reporting season so far for the payroll names, it does speak towards more of a stabilization or like a really stable market. And everyone is still hoping for like some sort of recovery.

Speaker 4

What are you seeing out there in terms of like end demand, etcetera? Like how does the pipeline evolve? Like how are the sales conversation going at the moment? Do you have any kind of more color there, please? And then for Craig, any comments on float and how you think about float going into next year as well?

Speaker 4

Thank you.

Speaker 2

Yes. So I mean the demand is strong out there. I mean we have an automated solution and more and more people are looking to automate. We continue to get stronger. In fact, last month was our largest sales month, September, both for this year as well as over the history of our company.

Speaker 2

So we continue to get stronger in sales and that's been important to us to continue to move the product into the market so that clients can experience the ROI that can be derived from the fully automated solution.

Speaker 3

Yes. I would say Raimo on the float revenue, for every 25 basis point cut, it could impact us as much as $6,000,000 on an annualized basis. And we've already seen 50 basis point cut and maybe a couple more this year. So as we're looking into next year, that's going to be something that's going to impact us. And then but we're starting to also look at layering in some more longer term on that float balances.

Speaker 4

Okay. Thank you.

Operator

Thank you. Your next question comes from the line of Samad Samana with Jefferies. Your line is open.

Speaker 5

Hi, good evening. Thanks for taking my questions. Maybe first one, Chad, for you. Interesting to hear about using AI in the customer service organization. I'm curious if that's technology that Paycom has built or if you're using a 3rd party and how you're thinking about that translating into like the savings on the cost to serve side?

Speaker 5

And do you think that that can be something that can be monetized as a feature at some point as well? And then I have a follow-up for Craig after.

Speaker 2

Yes. So that's an internal. We built that ourselves and we've been using it. And so it gets better and better as we mentioned on the call. It sped up our process by 25% as far as being able to connect clients to the solution quicker, whether that be a configuration question, a tax question or what have you.

Speaker 2

And so that's really been helpful to us and it continues to do more and more from that perspective. And I'll let Craig answer.

Speaker 5

Great. And then Craig, maybe just as a follow-up, when I think about the acceleration, it was good to see that. Have we turned the corner on the CRR cross sell headwinds and any associated Betty headwinds? And should we think about the Q4 guidance as a good starting point for 2025 now that we've started to see a reacceleration?

Speaker 2

I mean, there's still benefits being gained by clients that utilize Betty. I mean, even when you look at our tax resolutions this year versus last year, same time, they're down a third. So, Betty is still driving efficiencies amongst those clients. As far as CRRs, they continue to help clients achieve the full value of the software and they're continuing to do well. But in order to sell a client an additional product, you really have to make sure that they're utilizing and having success with the products that they've currently purchased.

Speaker 2

And so, we have a lot of CRRs that have got their clients in the right solution and we have a lot of them well over plan and their quotas now.

Operator

Your next question comes from the line of Mark Marcon with Baird. Your line is open.

Speaker 6

Hey, good evening and really nice to see the acceleration with regards to recurring revenue. Chad, you mentioned several things, but I'm wondering if you can talk a little bit about the drivers behind that acceleration. To what extent is it increased module uptake for things like GONE relative to some of the improvements that have been made with regards to kind of the sales go to market and training that you've implemented recently? And then I've got a follow-up.

Speaker 2

Sure. I mean, I would say that, Gong definitely helps sales because of its automation. Gone isn't priced separately. So it's included in one of the modules that most all of our clients already have. So, Gone is just a way to automate that module fully.

Speaker 2

And then that also is helping sales. Like I kind of said on the call, I mean, 20 years ago, people bought our system so that they could do more with it. Today, people buy our system so that it can do more for them without their involvement. I mean, 20 years ago, I'd go to a fantasy football draft and do the draft and then set my lineup, maybe 1 week I'm playing 2 kickers on accident. Today, people can go and have that draft set it on auto draft and set it on auto lineup.

Speaker 2

They're usually ones that win the season. And so that's really the concept of our system. If you set it up right, it's going to automate everything for you. And Paycom has the best case scenario for usage in our industry and it's getting more and more clients to that. And we have a lot of success with that obviously in our go to market with new clients.

Speaker 6

Great. And then any comment with regards to just kind of the sales process and the sales training?

Speaker 2

Yes, sales is doing really well. I mean, unit counts, as I mentioned last time, continue to be elevated. Go to market, they continue to sell more than we have in the past. And as I mentioned, yesterday or earlier last month, September was our largest sales month we've had to date and ever.

Operator

Your next question comes from the line of Brian Schwartz with Oppenheimer. Your line is open.

Speaker 7

Yes. Hi. Thanks for taking my questions this afternoon. Chad, I had a follow-up on the AI agent or the AI technology that you're developing. Do you see an opportunity in the future to productize what you're developing internally, maybe like in your in future versions of your recruiting product or other products in your platform?

Speaker 2

We I mean, I would say this isn't the only area in which we're using AI. We have it

Speaker 8

in

Speaker 2

several products that we both have released and will be releasing. And so there's definitely opportunities to monetize AI. As far as this particular solution, it's really helping us on the back end and helping our client as well. So I think we're going to see results and benefits from that in other areas of efficiency across the board within our own organization.

Speaker 7

Thank you. And then one question for Craig. Just in terms of the EBITDA upside in the quarter, it was a much bigger beat than we've seen in previous quarters. Just wanted to ask you about the expense profile. Did any expenses slip into Q4?

Speaker 7

Or is that just primarily from the upside in the top line? Thanks.

Speaker 3

Yes, I mean, it was primarily from the upside in the top line. I mean, there were a couple of things that kind of impacted the beat. I mean, some of them were at the corporate level and then some

Speaker 2

of the marketing maybe a

Speaker 3

little bit of timing, but other than that just efficiencies throughout.

Operator

Your next question comes from the line of Joshua Riley with Needham. Your line is open.

Speaker 9

All right. Thanks for taking my questions. So you mentioned in the press release moving towards a full solution automation. How should the investors think about this period right now where you've kind of been aggressively making some changes to the platform behind the scenes? Is this something that you think is largely complete at the end of 2024 or sometime in 2025?

Speaker 9

And are the implications that we should be thinking about from our end is that the EBITDA margins can potentially move up as we move past that kind of elevated period of investment?

Speaker 2

Well, I mean automations do drive efficiencies. I mean, there's no doubt about that across the board. We're also very ambitious we only have 5% of the market. And so there are certain areas we want to capture. I mean, I would just say about automation, since our founding, we focused on innovating for our clients and differentiating ourselves from our competitors by delivering that maximum ROI, which is good for everyone.

Speaker 2

And so we've doubled down on innovation to include the full automation and the software is used in our industry will look different in a couple of years and we're the ones who are building it.

Speaker 9

Got it. And then just following back up on that client utilization of modules that have already been sold. It seemed like the last couple of quarters, you've been monitoring that pretty carefully yourself. Are you seeing any change in terms of making the effort with the cross sell team to get the utilization higher? Or is it still kind of consistent with what it's been the last few quarters?

Speaker 9

Thank you guys.

Speaker 2

Yes, it's continuing to go up in a good way. Sometimes utilization isn't always reflected in time spent in the system. Oftentimes the best way to utilize our system is to set it up and leave it alone so that it can actually do the work for you. And we're having a lot more of that where people trust the system. I mean, you can make 20 decisions today and help us configure something in a way that it will fully automate 4,000 decisions you would otherwise be making every day.

Speaker 2

And so, so much of what we bring to market is about doing that.

Operator

Your next question comes from the line of Steve Enders with Citi. Your line is open.

Speaker 10

Okay, great. Thanks for taking the questions here. I guess maybe to start, just want to ask a little bit on the 4Q guide and the outlook here. I mean, I think kind of pretty good beat here, but it doesn't look like the full amount kind of rolled through to the year. So can you help us maybe think about what's maybe happening in Q4 that leading to a little bit of the change in the guide or some of the puts and takes that we should be thinking about for Q4?

Speaker 3

Yes. So as we look to Q4 and then the full year, we narrowed the range, we increased the bottom end and narrowed the range some. Q4 is the one that is the hardest to predict based on the number of bonus runs that you have and another type of off cycle runs as well as we've had a 50 basis point cut in the interest rates and potentially a couple of more as we're looking towards the end of the year. But now that's really what I would say as it relates to the as we were thinking the guidance for Q4 and full year.

Speaker 10

Okay. And so is it the factors going into it, it's primarily changes on the flow assumption side that there isn't, I guess, other changes being accounted for in the outlook?

Speaker 3

Not that I would really call out. I mean, more interest rate cuts on that.

Operator

Your next question comes from the line of Kevin McVeigh with UBS. Your line is open.

Speaker 11

Great. Thanks so much.

Speaker 12

I wonder in terms of the EBITDA beat, Ted,

Speaker 11

I think you talked about revenue and some automation. Is there any way to think about like how much was the revenue upside as opposed to automation? And as you think about that automation initiative, how much of that is kind of through the organization already? And how much more is there to go, I guess, in terms of maybe not necessarily numbers, but percentages, whether it's on the front end or back end? Is there any way to frame that a little bit?

Speaker 2

Yes. I mean, I think there's a lot of automation to go. I mean, in the perfect world, the system would just work for you as you look at it. You wouldn't even have to log in. So, I mean, I think there's a lot of automation to go.

Speaker 2

We're a company that eats our own cooking. So of course, automation is going to impact us and our back office as well to the positive. So, but yes, I mean automation, it's fun. It's fun to do. It's fun to actually watch a client enact it and be able to trust the system and watch what it can do for them because that's really what it's about is the return on investment that they're achieving and being able to do something that they couldn't do anywhere else.

Speaker 11

That's helpful. And then with the commentary on that September, the largest sales month ever, if there any way to how much of that is kind of white space as opposed to competitive takeaway? And what's drive is that kind of just incremental Betty adoption or just because obviously it's a really, really nice data point?

Speaker 2

Yes. So that's going to be our bookings. So that's going to be pretty much new business, new logo ads. That's going to be the overwhelming majority of it. Of course, all those will have Betty as well.

Speaker 2

But that's that number.

Operator

Your next question comes from the line of Jason Celino with KeyBanc. Your line is open.

Speaker 13

Hi, this is Ashley Devon on for Jason today. Thanks for taking all questions. I just want to double click on the outperformance in the quarter on the revenue side. Would you attribute the beat there just mainly on new logo strength in the quarter? Was it stronger back to base motion?

Speaker 13

Or did you see maybe perhaps better or better retention among employees within your customers? Just more color there would be helpful.

Speaker 3

Maybe it's primarily going to be just new logo ads. I mean that's the overwhelming majority of our new revenue is going to be new logo ads.

Speaker 13

Got it. That's helpful. And then just one more for me. Just curious how the new cohort of sales rep, I believe you guys added 60 plus new sales rep last quarter. Just curious how those have been ramping versus expectations?

Speaker 13

Thank you.

Speaker 2

Yes, very well. I mean, we have a very strong sales model, a very strong go to market. I would say that our sales reps are very fired up about the product that they're selling and what can be delivered to our clients. And they've been doing very well as reflected by both the starts number and unit numbers that we gave both last quarter and giving some comment on bookings this quarter.

Operator

Your next question comes from the line of Arvind Ramnani with Piper Sandler. Your line is open.

Speaker 12

Hi, thanks for taking my question. I just wanted to see if you would comment on sort of Betty adoption, particularly with sort of the cohort of customers who were kind of slow to adopt, I mean, you definitely had some customers who were slow to adopt, Betty. Have they has said adoption increased between that quota folks who are slow to adopt?

Speaker 2

Yes. So we definitely are still meeting clients where they live to help them achieve value through the products that they utilize from us, whether they have Betty or not. But you do continue to have clients that see the value of Betty and continue to implement it as well. And of course, all new clients have been coming on with Betty now for about 3 years.

Speaker 12

Yes, perfect. And then can you provide a bit of an update on some of the progress in the international markets? And I know it's much smaller, but any details around that would be helpful.

Speaker 2

Yes. So we're in 4 countries right now, native of us having developed payroll. But our global HCM actually encompasses all countries and we continue to build that product out as well. So we're doing well in that. And I know we Craig had a comment.

Speaker 3

Yes. I mean we recently added a manufacturing company with locations all over the world and they had native payroll in U. S, Canada and Mexico. So we're seeing more and more companies primarily U. S.

Speaker 3

With a multinational operations adopt that.

Operator

Your next question comes from the line of Bhavan Shah with Deutsche Bank. Your line is open.

Speaker 8

Great. Thanks for taking my questions. Just first, congrats for Chad, maybe going back to earlier comments, just back to the CRR team, where are they in terms of helping clients achieve full value for that software? Like what percentage of base have you gone through and have optimized their spend with Paycom?

Speaker 2

Yes. I mean, I would say CRR is that's one of the groups that is helping clients achieve full value. But if I'm a CRR and I have a quota and it's my job to go out there and help clients make sure they have all the products necessary to reach full ROI. There are certain products I want to sell them. But in order to sell them those products, I have to make sure they're utilizing the current products that they have.

Speaker 2

And so where CRR is going to be involved in that is during that process. But whether a CRR is out there or not working with an individual client, we at Paycom continue to do that. We do have service individuals that focus on helping clients make sure they're configured the right way to get full usage and value for the systems that they've purchased.

Speaker 8

Got it. Craig, just on gross margins, they compressed this quarter at similar levels to what we saw last quarter, even when I take into consideration higher depreciation costs. Can you just give us a sense like what else might be impacting gross margins? How much of it is kind of industry pricing dynamics or needing to hire more customer support reps or anything else and when should that stabilize going forward?

Speaker 3

Yes. So some of the pressure on the gross margin was the new building we brought online really at the end of Q2. So we had a full quarter of the cost of that new building. And so it's not just a depreciation, but some of the other allocations of some headcount, some corporate headcount and things like that. So some of that went into the gross margins.

Speaker 3

And then then some of it's also headcount as well, just client service headcount. As the margins get too high, we might be a little understaffed and so we're in a good place staffing wise on that group.

Operator

Your next question comes from the line of Daniel Jester with BMO. Your line is open.

Speaker 14

Good afternoon. This is Kyle Aberastrian for Dan Jester. Thank you for taking my questions. Can you talk about the capital spending trends and how you expect that will evolve next year? And then secondly on segment performance, was there anything to call out in terms of upmarket versus downmarket performance during the quarter?

Speaker 14

Thank you.

Speaker 3

Yes. I mean, I'll cover the capital spending trends. I mean, obviously, we're going to spend for growth first. And so definitely going to invest there either in sales and marketing. And then also on the R and D front, that's one of the line items that's continuing to grow some.

Speaker 3

After that, we're looking at the stock buybacks. We've done some stock buybacks this quarter that you guys have seen as well as dividends. And from

Speaker 2

segment performance up or down market, no change on that. We're seeing strength in both.

Speaker 3

Yes. One thing I would say also on the capital spend, we finished that big building this year. So we would expect maybe CapEx next year to trend down a little bit, probably below 10%.

Operator

This concludes the question and answer session of today's call. And I'll turn the call back over to Mr. Chad Richardson for closing remarks.

Speaker 2

All right. I want to thank everyone for joining our call today and I want to thank our employees for all their hard work and commitment to Paycom's success. We look forward to seeing investors at several conferences this quarter, including the UBS Conference in Phoenix in early December and the Barclays Conference in San Francisco in mid December. Thank you. Operator, you may disconnect.

Operator

This concludes today's conference call. You may now disconnect.

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