C.H. Robinson Worldwide Q3 2021 Earnings Call Transcript

Quartr
Provided by Quartr
October 25, 2021

There are 14 speakers on the call.

Operator

Good afternoon, ladies and gentlemen, and welcome to the C. H. Robinson Third Quarter 2021 Conference Call. At this time, all participants are in a listen only mode. Following the company's remarks, we will open the line for a live question and answer session.

Operator

As a reminder, this conference is being recorded Tuesday, October 26, 2021. I would now like to turn this conference over to Chuck Ives, Director of Investor Relations.

Speaker 1

Thank you, Laura, and good afternoon, everyone. On the call with me today is Bob Bieserfeld, our President and Chief Executive Officer and Mike Zechmeister, our Chief Financial Officer. Bob and Mike will provide a summary of our 2021 Q3 results, atinvestor. Chrobinson.com. Our prepared comments are not intended to follow the slides.

Speaker 1

If we do refer to I'd also like to remind you that our remarks today may contain forward looking statements. Slide 2 in today's presentation lists factors that could cause our actual results to differ from management's expectations. And with that, I'll turn the call over to Bob.

Speaker 2

Thank you, Chuck, and good afternoon, everyone, and thank you for joining us today. The Q3 was another quarter of progress and strong execution, resulting in record quarterly financial results. The trajectory of our business is heading in the right direction as continue to leverage our tech plus strategy to help customers navigate through an extremely challenging and capacity constrained environment, which we expect Continue. Demand for our global suite of services and for the benefit of our powerful technology platform continues to be strong and the digitization efforts continue to take hold or AGP per truckload returned to our 5 year average and our AGP per mile in Q3 exceeded both our 5 year and 10 year averages. We accomplished this while growing our truckload volume 4.5% year over year and 3.5% on a sequential basis.

Speaker 2

Within the quarter, we saw an acceleration of truckload volume per business day in each month of the quarter with 7% year over year growth And that growth trend has continued into October. For the quarter, NAST Truckload grew AGP by $83,000,000 or 36% year over year through a 4.5% increase in volume and a 30% increase in HEP per load. This included a 14% increase in spot market volume year over year Due in part to an 85% increase in volume that was driven through our proprietary dynamic pricing engine, which is now on pace to generate $1,000,000,000 in spot truckload freight for the year. Nearly half of our spot or transactional business was priced via integrations with our dynamic pricing engine in the 3rd quarter, delivering real time pricing and capacity assurance from the largest network of truckload capacity in North America. We closed the quarter with an approximate mix of 60% contractual volume and 40% transactional volume, which is consistent with our mix in the year ago period.

Speaker 2

Our average truckload line haul cost per mile paid to our carriers, excluding fuel surcharges increased 26% compared to the Q3 of last year. Our average line haul rate billed to our customers, again excluding fuel surcharges, increased 27% year over year. This resulted in the highest cost and price per mile on record and a 33% year over year increase in our NAST truckload adjusted gross profit This combined with a 2% decrease in the average length of haul resulted in the 30% increase in AGP per truckload. During the quarter, we saw routing guide depth of tender in our managed services business increased slightly from 1.6 in June to 1.7 in September, indicating slight deterioration of shipper routing guide performance during the quarter. Given Given the current structural constraints around expansion of truckload supply, coupled with the continued strong demand as we head into the holiday season, We expect capacity to remain tight and we expect to perform well in that environment with over half of our contractual truckload business stated to reprice in the Q4 of this year Thank you, sir.

Speaker 2

Thank you, sir. Our first question comes from the line of And increased utilization of our carrier technology and apps. Our NAST LTL business grew a 10.5% increase in adjusted gross profit per order. This increase in volume was on top of a 13.5% volume growth in the comparable quarter last year. Overall demand in the LTL market remains strong, driven by growth in e commerce, resulting in capacity remaining at a premium.

Speaker 2

Our value proposition in LTL continues to resonate with shippers of all sizes across multiple industry verticals. Turning now to our Global Forwarding business. The 3rd quarter was our 6th consecutive quarter of strong year over year growth in total revenues, AGP and operating income. Based on low inventory to sales ratios and the robust pipeline of business from new and existing customers, we believe or 142% year over year. This came through a 12% increase in shipments and 116% Demand continues to be stronger than what the overall industry can meet with limited vessel and container capacity.

Speaker 2

And although some ports are working to implement expanded operating hours, other market constraints such as the shortage of truck drivers, drayage capacity Our forwarding team has done a great job of strengthening our carrier relationships and procuring incremental capacity to best serve our customers, as well as working with shippers to better plan their shipping needs and to consider ultimate modes or ports. Finally, our international airfreight business delivered adjusted Growth of $26,000,000 or 76% year over year. This was driven by a 51% increase in metric tons shipped and a 17% increase in adjusted gross profit per metric ton. Demand for airfreight remains incredibly strong, partially Driven by continued conversions of some ocean freight to air. Airfreight capacity has continued to be strained and we continue to position charter flight capacity to support demand from both new and existing customers.

Speaker 2

The Forward Ink team is continuing to add new commercial relationships With strategic multinational customers that are leading to increased award sizes, while also ensuring that our existing customers have access to the capacity that they need to meet their needs. Our customers and our results are benefiting from the investments that we've made in digitization, data and analytics, as well as our global network that's supporting our expanded geographical and vertical presence. We believe that these strategies and competitive and deliver solid returns for our shareholders. Our digital investments continue to deliver customer value and unlock growth in new and The latest example of this is our introduction of Market Rate IQ during the quarter. This brings pricing transparency to shippers by allowing them to compare their rates to the market averages and then using the information advantage of C.

Speaker 2

H. Robinson breakdown their rates to see potential savings opportunities. When we bring these Robinson Labs innovations to the market, We see increased engagement with our customers, higher win rates with those customers that are truly realizing the value from these new products. As I mentioned earlier, the amount of volume that's being delivered through our real time dynamic pricing tools has grown significantly. Enabling these digital connections improves efficiencies for our customers, improves our response time for quote requests and improves our win rates.

Speaker 2

We also continue to add digital connections with our customers at an accelerated pace with 100 new customers connected via TMS and ERP connections in the Q3 of 2021. The number of daily and monthly average users across our customer and carrier facing platforms Also continues to grow with 24% year over year growth in daily average users of our carrier platforms as we continue to deliver new capabilities and benefits to our bookings in our NAST Truckload business, which was an increase of nearly 80% year over year. And finally, as it relates to productivity, We've again highlighted a couple of key metrics for NAST in our earnings presentation. During the Q3, we invested in hiring and building our bench to support growth. On a year to date basis, we continue to show year over year improvement in productivity as indicated by the 880 point favorable spread in our NAST productivity index, which represents the difference between the year over year change in NAST volumes and the change in NAST headcount.

Speaker 2

Shipments per person per day Is another metric that clearly shows the relationship between the timing of our increased digital investments and the impact to mass productivity with an over 25% increase in productivity since the beginning of the increased investment period. We are encouraged with the progress that we're making on our digital investments and the Is the right strategy and one that is aligned to the needs of our shippers and partners as we help them to navigate these highly disrupted markets and deliver for their customers. I'll now turn the call to Mike to review the specifics of our Q3 financial performance.

Speaker 1

Thanks, Bob, and good afternoon, everyone. As Bob mentioned, we delivered another quarter of record financial results in Q3, driven by strong performance in a favorable market as we continue to execute on our strategy. Our total company revenue increased 48% over Q3 last year and our adjusted gross profit or AGP was up 43%. Increased AGP was driven by both volume and AGP per shipment across ocean, air, Truckload and LTL. Total company ATP also improved by 13% sequentially and 33% over the pre pandemic quarter of Q3 2019.

Speaker 1

On a monthly basis compared to 2020, our total company AGP per business up 39% in August and up 40% in September. For the 5th consecutive quarter, prices and costs rose Across our North American truckload business with cost per mile and price per mile each reaching new highs in each month of Q3 due to the persisting supply demand imbalance. Our NAST team navigated through this environment by continuing to grow spot volume, which was up approximately 14% year over year in Q3, marking the 5th quarter of double digit spot market volume growth. Within our contractual freight business, where Q3 volume was flat, we continue to selectively reprice the portfolio to rather than an AGP margin percentage, which naturally rises or falls with the changing market cycle pricing. For those following AGP margin Percentage, if or when the market loosens within the current cycle, with the greater than 2 thirds of our truckload volume on 12 month contracts, We would expect to see AGP margin percent expansion as we typically have in the past.

Speaker 1

We continue to focus on overall dollar growth by optimizing volume and AGP per shipment across our service offerings. With enhanced customer focus In digital investments, we expect to drive long term growth and efficiency into our model. Now turning to expenses. Q3 personnel expenses were $399,900,000 up 32% compared to Q3 of last year, primarily due to higher incentive compensation costs and the impact of short term pandemic related cost reductions in Q3 of last year. Our Q3 average headcount increased 7.1% compared to Q3 last year.

Speaker 1

Despite the tight labor market, we successfully hired to be in the $1,500,000,000 to $1,550,000,000 range, which is up from our prior expectations of 1.42 to $1,480,000,000 Q3 SG and A expenses of $133,500,000 were up 13% compared to Q3 of 2020, primarily due to the impact of short term pandemic related cost reductions in Q3 of last year. We continue to expect 2021 total SG and A expenses to be approximately $110,800,000 up 85% versus Q3 last year and our adjusted operating margin of 36.8% Was up 8 20 basis points compared to last year and up 5 10 basis points from the pre pandemic quarter of Q3 twenty 3rd quarter interest and other expense totaled $16,700,000 up approximately $9,200,000 revaluation compared to a $3,300,000 gain in Q3 last year. Interest expense was also up 1 $2,000,000 due to the higher average debt balance. Our Q3 tax rate came in at 16.0%, Our 2nd lowest tax rate on record, which was only eclipsed by the 15.1% rate from Q3 last year. This year's Q3 rate was lower than our expectations, primarily due to the favorable mix of foreign earnings and U.

Speaker 1

S. Tax incentives. We are now expecting our 2021 full year effective tax rate to be 18% to 19% compared to our prior estimate of 20% to 22%. Q3 net income was $247,100,000 up 81% Compared to Q3 last year and diluted earnings per share was a quarterly record at $1.85 up 85% versus Q3 last year. Turning to cash flow.

Speaker 1

Q3 cash flow used by operations approximately $74,000,000 compared to $169,000,000 used in Q3 last year. Sequentially, cash flow from operations declined by $223,000,000 driven primarily by a 6 In total accounts payable and the $247,000,000 in net income. In Q3, accounts receivable and contract assets where our DSO runs approximately double that of our NASS business. While our accounts receivable balance has grown, We are not seeing quality issues as our percentage past due and credit losses have both improved compared to our 3 year averages. Over the long term, we expect AGP growth to outpace working capital growth.

Speaker 1

Of $55,000,000 to $65,000,000 We returned approximately $237,000,000 of cash to shareholders in Q3 Through a combination of $168,000,000 of share repurchases $69,000,000 of dividends. That level of cash return to shareholders represents a 2 30% increase versus Q3 last year when we were not repurchasing shares out of an abundance of caution due to the pandemic. During Q3 this year, we repurchased approximately 1,900,000 at an average price of $90.58 At the end of Q3, we had approximately 3,200,000 shares of capacity remaining on our 15,000,000 share repurchase authorization from May of 2018. Our cash balance at the end of Q3 was $203,000,000 down $41,000,000 compared to Q3 of 2020. And we continue to work down our cash balance through efficient repatriation of excess cash from foreign entities with the end goal of carrying only the cash we need to fund operations.

Speaker 1

We ended Q3 with $571,000,000 of liquidity comprised of $368,000,000 of committed funding under our credit Facility, which matures in October of 'twenty three and our Q3 cash balance. Our debt balance Quarter end was $1,730,000,000 up $633,000,000 versus Q3 last year, driven primarily by increased working capital and share repurchases. Our net debt to EBITDA leverage at the end of Q3 was 1.39 times, up sequentially from 1.25 times at the end of Q2. From a capital allocation standpoint, we continue to be committed to disciplined capital stewardship, maintaining an investment grade credit rating and generating sustainable long term growth in our total shareholder returns. Overall, our NAST team made progress towards our truckload volume growth expectations.

Speaker 1

As you saw in Q3, the percentage increase in price per mile was higher than the percent increase in cost per mile for the first time in 9 quarters. While there is no telling where the market is headed, inflections like we saw in Q3 have historically led to periods with our highest AGP margins. The Global Forwarding team continued to generate significant across the globe is now onboarding its strongest pipeline of new customers. Thank you for listening this afternoon. And I'll turn the call back over to Bob now for his final

Speaker 2

Thanks, Mike. I'll take a couple of minutes here and wrap up our prepared comments before we turn it back to the operator for our live Q and A. I believe that our results once again this quarter continue to demonstrate that our model is working and that our strategy is sound. There's no question to be uniquely positioned to help customers not only navigate this environment, but to succeed in this environment. None of us know exactly when the cycle is going to begin to turn for how long it will last.

Speaker 2

But with everything that we see today, we believe that this cycle will in fact extend due to the global constraints around adding capacity and labor, while demand remains strong. I certainly don't believe that having 70 ships anchored in Los Angeles is by any stretch the new normal, But I also don't see us reverting to a market resembling 2019 anytime soon. As referenced Slide 3 of our earnings deck, one of the pillars of our tech plus strategy is our people. Our customers continue to tell us that our team around the globe are the people that they rely on. As I've said before, I believe that the people at Robinson is the most capable team of supply chain experts in the world.

Speaker 2

And I'm incredibly proud of how this team These past couple of years have been stressful times to work in the supply chain. In many parts of the world, we continue to work in a primarily remote We're certainly hopeful to start getting more people back in the office into a hybrid model as soon as we begin to see the Delta variant begin to fade. Yes, solving for the complexities of today's supply chain issues is not a 9 to 5 job. It's 20 fourseven, 365. And I want to again recognize and thank our people for the great work that they're doing.

Speaker 2

In a time where labor participation rates are low and companies across The globe are challenged to add team members. We were able to grow the size of our team to support our customers and to fuel our future growth. People are choosing to join Robinson Because of the strength of our global brand and the opportunities that we offer for both personal and professional growth. As I close out my prepared remarks, I'd like to reference Slide 6 in our earnings deck. For those of you that have been following us for a while, you know that a decade ago or so, we were primarily known as a North American truckload brokerage company.

Speaker 2

In 2012, we had a belief that strategically it would be important for our future to have a more balanced portfolio of services. We believe at that time that supply chains will continue to become more global and that if we had a strong Global Forwarding business to complement our industry leading North American surface business. We can really hold a unique position in the marketplace and bring a more comprehensive solution to life for our customers, which would in turn drive growth by connecting supply chains across the globe. We also believe that if we execute that effectively, we can create a business with operating margins in line with other industry leading forwarders That could help us to offset some of the cyclicality in our core truckload brokerage business and we could deliver more consistent results to our shareholders. At that time prior to the acquisition of Phoenix International, forwarding represented around $150,000,000 of adjusted gross profit.

Speaker 2

I At the time, we called it net revenue, and that was less than 10% of our enterprise net revenue and contributed very little to operating income. Since that time, we've made a string of strategic acquisitions in the forwarding space and we've delivered strong organic growth and execution, while creating a single global operating model supported by our Navisphere technology platform. Today, we're the number 1 Trans Pacific Eastbound Tradeline and a top 5 NVOCC in the entire global ocean freight industry, while we've also driven strong growth in both air and customs. Our successful execution of this strategy along with favorable tailwinds in the marketplace has allowed us to deliver on a trailing 12 month basis Over $944,000,000 in Global Forwarding HEP and $422,000,000 in operating Global Forwarding now represents 37% of our total company AGP for the past quarter, while we delivered 97% growth in AGP an operating margin of over 53%. Looking at the left side of that slide, we can 0 in on NAST a little bit.

Speaker 2

We stated that we'll continue to pursue profitable market share growth within this business, which we achieved again this quarter. Volumes increased both year over year and sequentially. Within NAST, we've spoken extensively about our investments in technology as we transition to more of a digitally led company. And you can see here the multiple proof points where our advances in technology and the evolution of our business process are driving successful outcomes. Our NASS business is healthy today and the pace of evolution to our business model continues to accelerate.

Speaker 2

In today's environment of global Supply chain disruption, customers are looking for solutions that span the globe and cross all modes. An Ocean Freight solution alone doesn't solve for the problem that customers are facing. Neither does a standalone truckload or an LTL solution. And we continue to be uniquely positioned to serve During this time of disruption and beyond, to orchestrate end to end supply chain success for these customers. So just as we believed in 2012, we continue to believe today.

Speaker 2

Our ability to deliver a global suite of services fueled by great people, supported by industry leading technology and information advantage that's unmatched due to the Scale on the $26,000,000,000 in freight under management that we have matters, and I'm confident that it's going to continue to drive our growth in the future. Going forward, we're going to continue to leverage the strength of this diversified non asset based business model that delivers strong returns on invested capital. We'll stay the course with our strategy of pursuing market share gains that align with our profitability expectations and we'll continue to invest back into the business

Speaker 3

Thank you.

Operator

Tom Wadewitz with UBS, you may proceed with your question.

Speaker 4

Yes, good afternoon. Congratulations on the great results in forwarding in particular. And it seems like really taking advantage of the market and doing well. I guess, I mean, my question is on NAST. It's you give a lot of good stats on technology and how you're getting traction on that.

Speaker 4

But it seems like it's not necessarily translating in terms of I don't know if it's net revenue growth or operating income, but It seems like there's a little mismatch between how well you're doing with the technology and how that's flowing through in terms of just that, I guess growth or kind of profitability in NAST as well. So I don't know if you have any thoughts on that, in that relationship in NAST And maybe just relative to the strong brokerage market? Thank you.

Speaker 2

Sure. Thanks for the question, Tom. I guess I'd maybe reiterate my closing comments there and we tend to look at the sum of the parts here and we feel pretty good about the fact that we just delivered enterprise Operating margins that are the highest that we've delivered since the Q3 of 2016, specific to NAST, there's really two things at play there. The first is, is the increased investment in technology and the investment that With that, whether it's expensed or capitalized, comes prior to some of the benefits that we've gained. So we're a couple of years Into this journey of increased investments and we haven't fully harnessed the impacts of the business from those because we're continuing to Drive adoption both internally and with our carrier partners.

Speaker 2

We talked a lot about connectivity and connectivity is really to me the thing that That eliminates the friction from these transactions and allows us to drive greater efficiency. When I think about our transactional pricing engine Being up to the level it is, some 85% year over year, that's a great example of us taking friction out and driving better outcomes. The second area That is weighing on the operating margins today is still the higher level of negative loads in our truckload business. While we Improve that on a year over year basis by about 3.90 basis points or about $12,000,000 It was pretty consistent from Q2 into Q3. And so Not that you can just net out one variable, but if you netted out those negative loads and they looked more like historical averages, you would see Operating margins that look very similar to what we've experienced in the past in NAST.

Speaker 4

Do you think that there's an acceleration coming like just when you talk about the traction on the spot loads and the Technology, is it reasonable to think that accelerates at some point looking forward or is that the wrong way to look at it?

Speaker 2

I I would believe that we're seeing some of the acceleration right now. I mean, when I show an 8 80 basis point spread between headcount and volume growth, That's a real accelerant. We talk about a 25% increase in shipments per person per day. I think that's an important proof point of the productivity that we're gaining. The automated bookings is something that we've talked about consistently.

Speaker 2

Arguably, and I would venture to guess, the number of automated bookings that we have there, 340,000 in a quarter likely exceeds any of the quote unquote digital upstarts in terms of their total load volume for a quarter. And so I do think that we are making progress here. The biggest weight and the biggest drag on the operating margins relative to past quarters Has been those two factors of the increased technology investment and the negative loads on truckload, and there are 2 things that we anticipate Gaining better value from that technology as time goes on, as well as narrowing the scope of those negative loads as markets continue to settle. We'll reprice about Half of our contractual truckload base in Q4 and Q1 of this year. And I really see the market going in a couple of prices and if that's the case then we'll reprice accordingly and we should eliminate some of those negative loads and settle in at a certain net revenue or AJP per shipment.

Speaker 2

The other side of that is that potentially the market starts to cool down and you see margin expansion in that model. I don't anticipate that we're going to continue to see year on year increases at the same rate that we have over the past couple of quarters in terms

Operator

Our next question comes from the line of Jordan Alegre with Goldman Sachs. You may proceed with your question.

Speaker 5

Yes. Hi. Just curious, just taking a spin on the freight forwarding side of the equation, which obviously continues to do quite well. There's questions, of course, on sustainability. So I'm just sort of curious if you could talk to your thoughts on whether it be operating margin in that segment, The tightness in the supply chain tightness, how long that could potentially linger and drive these James, and then maybe more importantly, once the frenzy does die down, do you feel between market share and gaining new customers, are you at a new

Speaker 2

Yes, I don't see us going back to the base level of profitability that we demonstrated Pre COVID, pre pandemic call it the 20 eighteen-nineteen levels, I think we've done a lot. The team in Forwarding has done a lot to engineer their Structure in such a way that we can deliver improved operating margins over time. We've cited the target of 30% operating margins In that business, we haven't updated our guidance around that point, but we've certainly shown that we've got the capability of delivering Operating margin is well in excess of that. I won't try to forecast how, where, when the cycle on the forwarding But there's been a lot of conversation here as of late around ports and keeping some select ports open 20 fourseven. That is one node within the overall supply chain, but it is not while it's an important one, doing that alone isn't going to solve for this.

Speaker 2

So I think we have certainly domestically, but potentially globally, a real challenge with labor participation. Truck driver shortage, warehouse labor shortage, port labor shortage, rail yard labor shortage. I mean, the labor issue permeates throughout the entire supply And it's really driving fluidity out, which causes many of these backups. And so I don't know what the magic bullet is, so to speak, that solves for that, Jordan. But I do believe because labor sits at the center of this in virtually every single node that it's going to be slow to develop.

Speaker 2

You look at inventory to sales ratios and clearly there's a lot of demand pent up behind that in order to get to more normalized levels there. So again, I won't try to prognosticate when and how this ends, but I do believe that it's going to extend for quite some time.

Speaker 5

Thank you.

Operator

Our next question comes from the line of Jack Atkins with Stephens. You may proceed with your question.

Speaker 6

Okay, great. Thank you for taking my question. So I guess, Bob, Going back to the reference in the slides around the 340,000 fully automated bookings in the quarter. One, is there a way to kind of quantify what percentage of your truckload shipments that represents? And I guess secondly, Do you feel like that you're at a point where you can really kind of see the bottleneck around Capacity procurement, that really I think it's been fairly been historically fairly labor intensive.

Speaker 6

Are Are you starting to see technology breakthroughs there that can allow you to accelerate those fully automated sort of communications and bookings with your carrier partners? I'm curious if you can maybe talk about that because it seems like that's an opportunity to really accelerate the automation within the system.

Speaker 2

Yes, I think how I would quantify that and I won't comment on the percentage of total, but just note on a year on year Sequentially, it continues to grow in kind of a hockey stick up into the right, the good kind of chart, right, up into the right, unless it's expense. I think that the way that I would quantify where we sit today on this journey is I think we've captured the low hanging fruit. I think we've captured the early adopters in the carrier community. I think we've captured those that more naturally want to interact with us In a fully automated way. And there's a lot of things coming down the pipe in terms of greater adoption of Booking APIs, this isn't just all about a mobile application, right?

Speaker 2

This is looking and meeting our carriers where and how they want to interact with us Trying to drive friction out of every step of that organization, out of that process. I would say, Jack, I would say that the next 6 to 9 months for us are really, really Critical in this journey and that I would expect for us to really deliver some strong results related to this carrier procurement automation over that time period.

Speaker 6

Thank

Operator

you. Our next question comes from the line of Jason Seidl with Cowen. You may proceed with your question.

Speaker 1

Thanks, operator. Good evening, gentlemen. I want to stick to the Forwarding side of the business here. Clearly, doing a great job, You're throwing up some fantastic revenue growth. As we look to

Speaker 7

the back half of the year, what type of scenario can we see revenue

Speaker 2

I think the thing that gets me really feeling good about our forwarding business is It is so grounded in really strong volume growth. I mean, obviously, there's been improvement in adjusted gross profit per But when I look at our growth this quarter, 12% in Ocean and over 50% in Air, we think that there's some staying power to that. We have several large opportunities and a very robust customer pipeline of opportunities that we've yet implement customers that we've come to agreements with, where we're going to take over portions or all of their forwarding business, where we've yet to implement large chunks, For lack of a better piece or a better term of business. And so we think the pipeline is robust. Again, the macro market conditions are going to dictate some of this, But the growth trajectory for that business, we feel really strongly about.

Speaker 1

So to be clear, you do think there are scenarios where you can grow your revenue in the back half of the year?

Speaker 2

Jason, after the Q2 of last year, we all sat here and said there's no way that we can grow airfreight revenue off of 104% growth rate in Q2 of 2020 and we did. And we continue to grow really strong, deliver strong results on top of some really difficult comps. So based on where we sit today looking into the quarter, we think it's realistic to expect that we can deliver growth. We can continue

Operator

Our next question comes from the line of Todd Fuller with KeyBanc Capital Markets. You may proceed with your question.

Speaker 1

Great. Thanks and good evening. Bob, I wanted to ask on Slide 9, I think that Mike made the comment and we've got this in our model. This was the first time in 9 Orders when your accelerated exceeded your cost of higher. Can you just talk a little bit, I mean is that the contract renewals and repricing work that you've done And as we think about this chart and this curve, what would be the reason why this isn't sustained going forward, which as you pointed out, typically a good environment for you on the AGP side?

Speaker 2

Yes. If you look at the actual Cost of higher within our business and you look at it sequentially week by week and the actual customer pricing, We have started to see that flatten out, right, in terms of dollars per mile that we're billing, dollars per mile that we're paying. We've delivered the change there based on, yes, the opportunities that we've taken in the spot market and also The selective repricing activities that we've done within our contractual portfolio, we've continued to take the long game On our contractual strategic customers, right? And so there are customers, I can tell you, within the portfolio today that in the 3rd quarter, We lost maybe 20% of their loads or 25% of their loads, but they're really important customers for us that have been with us for 20 years We know that we have an opportunity to reprice the business with them in the Q4. And so some might say we should have been really aggressive in the Q3 to go in and Those losses in order to drive those losses out in the short term, but we believe that that would have a very negative implication for us in the Q4 and moving forward for Next four quarters.

Speaker 2

And so we continue to take the long game with those customers. And so I do expect to see this type of trend Continuing in that difference in the year over year change in rate and cost. And if we can get this a more stable type market, I think we have that opportunity.

Speaker 1

Yes. Okay. That makes sense. Thanks for the time, Sungai.

Speaker 2

Yes. Thanks, Todd.

Operator

Our next question comes from the line of

Speaker 8

I'm guessing there's probably some incentive comp that's in there based on the business that you're doing in the quarter. But want to get a sense of, I mean, how to think about Going forward, so it was a nice step up from the Q2 to the Q3. And I guess, How does that compare? I just want to get a sense of what you're actually getting that leverage dropping to the bottom line because I know heads are growing slower than volumes. I would have Expected that relationship to be a little bit more favorable, so I just want to make sure I'm not missing something there.

Speaker 1

Yes, Chris, let me take that. So on our NAST business, we have increased heads slightly in that business and that's really as we've looked at procuring capacity and making sure that we're taking bottlenecks out of the system. We've taken up heads to get ourselves aligned with where we feel like long term growth is there. So that's a little bit of the increase. But we're also seeing increases because of personnel expense, And that is on the back of incentive for the most part.

Speaker 1

And that's where our folks are paid an incentive on enterprise results. We're seeing a pretty significant increase overall. And if you take that question to the enterprise level, We showed you the personnel expense of $97,000,000 Over half of that was incentive. An inside incentive is equity, And then probably also should note, true to NAST and to the enterprise, another quarter of that increase year over year in personnel is a result of short term savings that we had a year ago. And so obviously, we didn't expect those to And so getting back to the more normalized level, that's a little over a quarter of that increase and then headcount makes up the difference So we think we're in better position now going forward.

Speaker 1

But as we roll into next year, those outsized incentive payments will be a tailwind for us as we get

Speaker 8

Okay. So operating profit per load can probably start to ramp up in that scenario?

Speaker 1

Yes, it really depends on what happens on AGP, but all things being equal, yes.

Speaker 8

Thank you.

Operator

Our next question comes from the line of Scott Group with Wolfe Research. You may proceed with your question.

Speaker 9

Hey, thanks guys. So I just want to pop there So I make sure I'm understanding. So in the Q3, NAST net revenues up sequentially, but the NAST earnings were down sequentially. It sounds like you think that that's more of a one off and going forward if NAST net revenues growing, earnings should be growing. Is that the Do you think we start to see that normal relationship?

Speaker 2

Yes, over time we would expect the growth of Operating income for NAST to grow at a rate ahead of net revenue or AGP growth.

Speaker 9

Okay. And then if I can just ask a strategic one, like I'm just not sure you guys are getting much credit for your forwarding business. And I guess I'm wondering other than talking about it more, what you do about it? We've also got a really active M and A market. How do you think about either Being an acquirer, maybe selling businesses, I don't know if any thoughts you may have there.

Speaker 2

Yes, I appreciate that I mean, clearly, we're continuing to look at companies in the marketplace from an acquisition perspective. As I alluded to in the past, they've got to meet some certain criteria, right? We want them to fit into our culture. We really like the business that we've built in Forwarding through organic and inorganic growth. And so if we've got the opportunity to continue to expand our geographic presence in that business to add additional capabilities, to add density to specific trade lanes, any way that we can build scale, we're Committed to looking at those opportunities.

Speaker 2

In terms of some of the other strategic alternatives that you mentioned, I'm not in a position today to comment On some of those, but really our goal today has been about growing that business versus any of the other alternatives that you brought up.

Speaker 9

Okay.

Operator

Our next question comes from the line of Bascome Majors with Susquehanna. You may proceed with your question.

Speaker 10

Yes. Thanks for taking my questions. Just to follow-up on Scott's questioning there. As an acquirer, could you discuss whether or not buying a U. S.

Speaker 10

Centric truck brokerage makes more sense today for some reason Compared to in prior years and I know you can't comment on specific M and A speculation, but If you could give us some thoughts on how the Board perceives any approach that you guys receive, what you have to go through and what your obligations are as a target?

Speaker 9

That would be helpful. Thank you.

Speaker 2

Yes. Bascome, I'll touch on I'll do my best to try I'll answer your question, but I won't go real deep into it. And I'll address the first part of it in terms of would we consider The acquisition of a domestic brokerage, the term domestic brokerage, I think, has evolved a lot over the course of The last decade or so, certainly since 2014, 2015, and so I don't know, there isn't really a one size fits all. I'd go back to kind of the same, I guess, guidelines that I shared with the previous question, which is, one, it's got to be a strategic fit Culturally and fit nicely within Robinson, there are opportunities to potentially enhance technology or drive growth or differently about how we transform ourselves through acquisition. So the great thing about being C.

Speaker 2

H. Robinson is we do get a look at virtually Everything that's in the market, at least at a cursory level, and we can determine what level of interest that we want to display in those assets. But Yes. I think strategically, our acquisition strategy is not going to be driven by what's readily available in the market. It will be driven by the strategic needs of our business and we will go out and seek those opportunities inorganically if we choose for that to be the right path and we'll control that process.

Speaker 10

And the question around the Board's obligations and process if you're approached?

Speaker 2

Yes. I mean, I would just briefly answer that to say assume that we have the appropriate governance mechanisms in place, that if we were approached that there would be

Operator

Our next question comes from the line of David Baszula with Barclays. You may proceed with your question.

Speaker 3

Thanks for taking my question. I guess, Bob, you have a number of competitors that have touted success in the power only brokerage line. Do you feel this offering is impacting your business in any way? And if so, How are you adjusting the business accordingly?

Speaker 2

Yes, it's a great part of our business. We launched our Robinson Power Plus program, I think probably 5 years ago, and it's been a really fast growing part of our business. We've A very customer centric approach to it, where we're about 10% of the business that Robinson manages in NASH today, a little bit north of 10% is Drop trailer, where we're doing drop trailer loading. We've kind of taken 2 approaches to that, one being kind of the rainbow fleet, where we aggregate Trailer pools on behalf of a bunch of smaller carriers and established interchange agreements between them. And the second probably more fast growing is that Power Plus piece where we've got Trailers, we're leasing directly or the carrier we have leasing agreements with carriers and we're moving those trailer pools around specific Corridors between specific customers.

Speaker 2

And so it allows us just another opportunity to look and feel like an asset for some of our customers who have very specific needs

Operator

Our next question comes from the line of Ken Hoexter with Bank of America. You may proceed with your question.

Speaker 11

Hey, good afternoon. Probably solid job on the quarter, but I guess maybe just 2 small questions. One is The CapEx that you're spending, I just want to understand, is that targeted to scaling the take rate on the digital brokerage? In other words, is that Looking to regain market rates in terms of share gains? And then on the Ocean side, a smaller one, just Given rates have scaled so much on the ocean side, it's actually collapsed.

Speaker 11

It looks like the differentials between ocean and air from maybe 10 to 15 times to 5 times. Is that Are you starting to see scaling on the air side? Or is that gap maybe bringing more of that swapping into the equation that you talked about?

Speaker 2

I'll take the air freight question and I'll throw it to Mike to talk about CapEx. We have seen tremendous growth in our charter business, Ken. I think it's To your point, when you've got container rates that go as high as they have, all of a sudden charters start to look a little bit More feasible. And so I do think some of that spillover from ocean and air is what's driving some of the growth certainly that we're seeing on the airfreight side. And I'll let Mike talk about the CapEx.

Speaker 1

Yes. Ken, on CapEx, we took our guidance for 'twenty one up to $70,000,000 to $80,000,000 and we were at $55,000,000 to $65,000,000 prior to that. Our CapEx spend is almost entirely a tech spend. And we've got money to deploy there when risk adjusted returns are high. And so we like when we're seeing a better flow of great projects, and we certainly Prioritize those amongst our capital allocation plans when we see them.

Speaker 1

So in my book, a higher CapEx spend is encouraging because it means that the pipeline that we have of projects with nice returns out into the future is stronger.

Speaker 2

Yes. And I'd maybe just add on Maybe more directly to your question, yes, a lot of that is directed towards scaling the digital platform for truckload and Truckload freight exchange, but there are a lot of other high returning projects that we've got in flight there, whether that be in our LTL business to enhance and manage yield and better connect with some of the capabilities of our carriers, to continue to strengthen the global platform and global forwarding to drive operational processes. So there are a number of things in flight there that bring benefits to different parts of the business.

Speaker 11

Thanks, Mike. Appreciate the time.

Speaker 2

Yes. Thanks, Ken.

Operator

Our next question comes from the line of Charlie Yukovich with Evercore ISI. You may proceed with your question.

Speaker 5

Good evening. Thank you for taking my question and congratulations on the great result. I wanted to talk about the collaboration with How should we be thinking about this partnership with regards to automation and incremental volumes within LPL? And then from a broader perspective, any commentary you could on how you're positioning for the holiday season with such a tight freight environment would be appreciated. Thank you.

Speaker 2

Yes. Thanks, Charlie, Welcome to the call. So we're early innings obviously with the launch of the SBS Commerce Partnership. We just launched that early last week and kind of looking at Chuck here 7 to 10 days ago. And so I wish I had a whole bunch of revenue results that I could share with you, but it's within the quarter, I wouldn't share them even if I could.

Speaker 2

But I think the really neat thing about this partnership is SPS Commerce is a leader in their space. I mean they've got over 95,000 customers that are on their platform that they're connecting directly into the retail ecosystem and The flow of information, it's such a natural marriage and a natural partnership given our strength in retail and food and beverage and Having such deep knowledge of that space, so our ability to be the LTL provider and help The shipper customers of SPS Commerce access that LTL marketplace in a fully automated way, I think is a real win for the customers of SPS. It's an incremental opportunity for us and it helps them to strengthen their product portfolio and allows us to tap into an entire group of customers in a new and exciting way. And we continue to look at alliances and partnerships across The supply chain landscape for opportunities such as those, which is just another example of us extending Ecosystem and pursuing some of these digital initiatives to drive growth. In terms of positioning for the peak season, it feels as We've been in the peak season here for a number of months, maybe quarters, quite frankly.

Speaker 2

And so our job is to be Really agile to work with our customers to help them navigate the unknowns, to be mode agnostic, to help them move, Whether it be moving ports, moving modes, collaborating with other shipper customers to drive greater utilization, We just we work really, really closely with our shipper customers to help them be successful in this environment in a number of different ways. But as I said, it's 20 fourseven, 365 and our team around the globe is doing their best to help navigate

Speaker 5

Okay, great. That's really helpful. Thanks for the clarity.

Operator

Our next question comes from the line of Jeff Kaufman with Vertical Research Partners, you may proceed with your question.

Speaker 12

Thank you very much and congratulations on a very strong quarter. I wanted to focus a little bit on the forwarding. This morning, UPS reported and they had discussed about how procedures related Delta variant out of Asia impacted shipments coming out of that region. I was just wondering, Did this impact your forwarding business? And was the net of that impact a positive or was the net of that impact a negative?

Speaker 2

So the net to service just overall, I would say on the water has been a negative. I mean, if you think about the current environment in In ocean freight right now, there's only about 2.5% of the active fleet that or of the ocean fleet that isn't active right now, right? And so it is literally at full capacity. Service reliability on the water has never been lower than it is today and that's to no fault of the steam ship lines. It's clearly just An amalgamation of all these supply chain issues.

Speaker 2

As we saw issues in Asia related to COVID, what you started to see was either plants shutting down, Ports shutting down, ports being not called on for a period of time because the ships would go to another port, and so it just further exacerbated the delays that were occurring in the global freight cycle. So I can't put a I can't quantify a number in terms of impact to earnings or

Speaker 12

Okay. And you would benefit from that, I guess, in some ways where customers would need solutions. And on the other hand, you're Probably moving a little less volume across the ocean than would otherwise be. But no View of whether that was net positive or net negative to the company?

Speaker 2

Not in a meaningful way in

Speaker 12

Okay, great. That's my one. Thank you very much.

Operator

Thanks. Your last question comes from the line of Brian

Speaker 13

So Bob, just wanted to come back to maybe get your closing thoughts on balancing volume market share and And margin, however you want to measure that in EGP per load, I assume. I would have thought we would have seen the negative files maybe at least Improve sequentially or maybe not altogether just gone at this point given just how strong the market is. So I appreciate the comments that these are good customers, but won't they Sharing some of the disruption in the cost that you're seeing here. So maybe you can just stress that one more time for me. And then if you want to We've in some comments on how you think this is going to how you think this cycle is going to change these relationships going forward, maybe more shorter contracts, More visibility on pricing and indices that you kind of mentioned already, but it sounds like despite all this, you're still looking at 2 thirds of your book Annual.

Speaker 13

So appreciate any thoughts there.

Speaker 2

Yes. So let's talk about the we'll start with the negative files. And Here's how I think about this. I think our managed services business makes It's a great proxy for just kind of what happens in the contractual marketplace, whether we've got $6,000,000,000 or $7,000,000,000 in freight under management today in that managed services business. It's a great proxy for the contractual marketplace.

Speaker 2

If I go back to Q4 of last year and call it October, September of last year, All the way through today, we've been in this extended tight trucking environment and presumably there's been all sorts of bids, mini bids, repricing, reshuffling And not just with Robinson or other brokers, but all the asset guys and everybody that's involved in the domestic service transportation trucking business has had And routing guide depth of tender over that 15 months. It's been 1.71.6, 1.7. So I think Our kind of consistent negative files is somewhat analogous to that in the fact that the market It just continues to reset. We seem to be we've been on it is flattening out, but we've been on this consistent year over year increase in cost And we part of our model, good or bad, is that we typically we sell long and we buy short. And so when we consistently See that upward pressure on cost of hire, we're going to have a higher occurrence of negative file.

Speaker 2

Now clearly, this is the highest it's been, and we expect that we'll draw But I think that's a bit of where we are. I would be very disappointed if after the Q4 or into the Q1 of next year, once we start repricing, we're still having this conversation about negative files being at the same level, I expect that they will come down both sequentially And year over year. In terms of some of the contract terms, yes, I think 2 thirds of our business is Still on 12 month terms, which is kind of is what it is, but a third of our contractual business being on Something other than 12 month terms is new to us, and I think it's relatively new to the industry. And so pricing transparency continues to be an important Things that we focus on, so whether it be the Market Rate IQ product that we launched during the quarter to give shippers visibility to how they're performing compared exercise for us to be consultative and help them to realize their behaviors and how they can be more effective, right, because Rate per mile, you're not going to be able to negotiate it down per se very easily today.

Speaker 2

Our dynamic pricing engine That we've talked a lot about is another way for us to provide real time pricing to customers that keep them out of the kind of the dog eat dog spot market and we provide kind of an intermediate step between that guaranteed committed contractual business And not allowing them to fall all the way through their routing guides. So we're spending a lot of time on trying to deliver innovative Pricing solutions that are good for us and good for the customers, but that annual contract still has held up to be The main mechanism for us to price contractual freight and the main mechanism in which customers are requesting it.

Speaker 13

And you think that would hold pretty much to next year as well based on where your conversations are right now looking into 'twenty two?

Speaker 2

I don't know that I've got a clear view. I mean looking into Q4, I can tell you that that appears to be the case, but looking out beyond that would be speculation I wouldn't be

Speaker 13

All right. Thank you, Bob. Appreciate it.

Speaker 1

Yes. Appreciate it. That concludes today's earnings call. Thank you, everyone, for joining us today, and we look forward to talking to you again. Have a good evening.

Powered by Quartr
Earnings Conference Call
C.H. Robinson Worldwide Q3 2021
00:00 / 00:00