Jeff Sloan
Chief Executive Officer at Global Payments
Thanks, Winnie. We delivered record fourth quarter and full year 2021 results that exceeded our expectations, highlighting the resilience of our business model. We achieved record transactions across the business in the fourth quarter, including a new peak during the holidays despite the incremental impact of COVID-19 variants, and we expect another record year in 2022 based on today's guidance with strong revenue growth, margin enhancement, earnings to free cash flow conversion, and leverage capacity.
We accomplished a great deal over the course of 2021, as we continued to advance our differentiated strategies for growth. This includes our partnership with Google to deliver innovative and seamless digital services for all manner of merchants worldwide. The expansion of our collaboration with AWS, our preferred issuer technology solutions partner for a unique distribution and cutting-edge technologies. Our successful acquisitions of Zego and MineralTree to advance our software leadership position with unmatched worldwide payments expertise, a strategic alliance with Virgin Money and our first use case post merger combining issuing and acquiring capabilities, and our partnership with Mercedes-Benz Stadium to enable its multichannel commerce ecosystem. And we're carrying that momentum into 2022, as we successfully executed on our goal to redefine the future of digital commerce, extending our lead, continuing to gain share and deepening our competitive moat.
Specifically, we are delighted to announce that we've been chosen by CaixaBank as the finalist company in their selection process for a technology partner for its European card issuing business comprising nearly 30 million cards. We expect to finalize contract negotiations over the coming weeks. Caixa is the largest domestic bank in Spain, serving 10s of millions of households and a full range of business clients across multiple countries in Europe. This latest achievement is yet another example of the enhanced revenue opportunities derived from our merger with TSYS just over two years ago.
When this goes live as anticipated in the back half of next year, we expect this initiative to be among the first legacy direct to cloud transformations in card issuing technologies in major financial institutions, and it will be the first entry of TSYS into the highly attractive Iberian marketplace. Together with our recently announced partnership with Virgin Money, we believe Global Payments will then become a leading debit technology provider across Europe.
We're also excited to announce that we are embarking on a multi-year partnership with Mastercard to modernize and accelerate card payments in the cloud across authorization, clearing and settlement. We are on this journey to drive ecosystem change and to help our clients bring differentiated value to the market. This is yet another example of how we're progressing the payments landscape with leading technology partners and bringing the next generation of modernized AWS cloud-enabled payments to customers.
Our durable relationships with some of the most complex and sophisticated institutions globally speak to our competitiveness well into the remainder of this decade. It's worth highlighting that our issuer business signed multi-year contract extensions with several of our largest customers over the last 12 months, including CITI, CIBC, Barclays, and Banco Carrefour, and our strategy of aligning with market share winners was also successful in 2021. Recent examples include Barclays purchase of The Gap card portfolio, as well as Capital One's purchase at BJ's Wholesale Club Card Phase base.
We have 34 active prospects in the pipeline with AWS, 11 of which are fintechs, neobanks, and startups. And we're pleased to announce that we are live with our first joint takeaway together with AWS, a leading global financial institution in a single large market in Asia, and we expect to expand this prime instance to several additional markets over time. We also reached an agreement for our first legacy Global Payments issuer customer KB Bank in the Czech Republic to move to our TSYS prime platform in the fourth quarter. Another revenue synergy from our merger.
Finally, of the nine LOI's we have in our Issuer Solutions business today, five are competitive takeaways. In addition, we recently had another new customer win moved from LOI into production that was also a competitive takeaway. We've been successful in expanding our target addressable markets in 2021 beyond AWS, as we diversify and broaden our distribution. We announced new strategic partnerships last year with PwC and 10X Banking. 10X Banking is a next-generation cloud native platform designed to bring forward a new way of banking with faster product development and a lower cost to serve.
We are proud to announce a new collaboration with Ecolytiq [Phonetic] to bring sustainability as-a-service to fintech, startups, neobanks and traditional institutions. This partnership provides consumers with a personalized view of their impact on the environment, driven by their payment transaction activities. This technology enables corporate clients to align their digital banking strategies with consumers and supports ESG commitments by delivering sustainable product options and experiences.
Further, we are delighted to announce a partnership with Xtend through our new distribution channels. We will provide B2B virtual commercial account services to banks and fintechs with Xtend, serving our infant virtual card issuance product. Through relationships like Ecolytiq and Xtend, we are able to support a full spectrum of solutions across emerging use cases. And while we've been providing market leading technologies for Buy Now Pay Later or the BNPL initiatives for decades, we continue to innovate and deliver instalment payments products as BNPL demand grows. This includes expanding our combined instalment solutions with Visa and signing a global referral agreement with Mastercard. And through our partnerships with leading technology companies, private label branded retailers and many of the world's largest issuers, we will be able to provide our customers with a complete ecosystem of BNPL capabilities on a regulated compliant and responsible basis. It's worth highlighting that in 2021 alone TSYS enabled over 2 billion BNPL transactions and issued 55 million virtual cards, with more than $31 billion in volume.
Turning to our merchant business, we are pleased to report the release of the first phase of our Google Run and Grow My Business product that integrates Google solutions with our innovative capabilities in our digital portal environment during the fourth quarter as planned. We continue to expect to launch the next phase to help our merchants grow faster by connecting additional Google services, including online ordering, retail inventory and reservations through our digital platform later this year. Google is also now a live merchant customer in Asia Pacific, and we expect to launch Google as a merchant customer in North America by the end of this quarter.
We continue to deliver a full suite of vertically fluent solutions across dozens of markets worldwide. For example, our enterprise QSR business bookings growth for its cloud POS services in excess of 50% in 2021, and went live with new marquee customers like Denny's, Long John Silver's and A&W restaurants. We also continue to expand with existing brands, including Bojangles, Whataburger and CKE, which today leverage a combination of our innovative end-to-end solutions.
We delivered more than 300 million [Phonetic] omnichannel restaurant experiences in 2021, up 50% versus 2020, an indicative of share shift due to the pandemic and market share gains. By way of comparison we had abled 19 million [Phonetic] omnichannel orders in 2019 prior to COVID-19. Our AMD business generated revenue growth of over 30% in 2021, and in excess of 35% for the fourth quarter compared to 2019. And that momentum is poised to continue with bookings growth of 40% in the fourth quarter and 26% for the full year over 2020.
I am particularly proud that AMD's telemedicine solution enabled 2.5 million provider visits over the last year, marking an 85% increase from 2020. And to put it in perspective, that is up from the roughly 100,000 telemedicine visits facilitated annually prior to the pandemic. We were also delighted to have hit the ground running in one of the largest and most attractive verticals in 2021 in real estate. Zego delivered near 20% bookings growth for the full year, enabled by its continued success with existing enterprise customers like ACC and Thalhimer and by expanding with new partners like Managed America and Equity Lifestyles, one of its largest new customers to date. Zego's payments penetration into its base also reached an all-time high last year under our stewardship.
As we discussed at our 2021 Investor Conference, we are the beneficiaries of technological innovation, continued share shift and market share gains, including QR codes, digital wallet, safer commerce, and of course BNPL. Speaking of BNPL, in addition to the agreements we already have in place with leading solutions providers, including Affirm and Tua in the United States and [Indecipherable] in Asia Pacific. We are launching our BNPL as service marketplace this quarter to augment our 140 plus alternate payment methods portfolio. Further, our new partnership with Virgin Money highlights our ability to deliver non-bank card account-to-account transfers through our digital solutions, capitalizing on our market-leading merchant ecosystem, which already provide one of the largest NFC acceptance networks globally.
In September, we highlighted that we win by leading with technology and innovative solutions across our merchant portfolio. And the fourth quarter provides further evidence of our differentiated strategies. We delivered record bookings in the fourth quarter of '21 for a Global Payments Integrated and U.S. Payments and Payroll businesses, each of which grew 20% year-over-year. Our e-commerce and omnichannel business grew on an accelerated basis in 2021. Our ability to seamlessly provide the full spectrum of payment solutions drove new wins this quarter with large multinational Mary Kay across six countries in Europe and Asia. And with ESW or eShopWorld, a leader in direct to consumer global commerce in the United States, with further global expansion on the horizon.
And over the course of 2021, we also reached new partnerships with Google, Uber Eats and Uber Rides, Foot Locker, Hunter Douglas, and the Swatch Group, while extending and expanding the scope of our long-standing relationship with PayPal. Finally, we had a B2B as the newest pillar of our strategy in 2021. We are already making significant strides with MineralTree since the closing in mid-October. This includes doubling virtual card spend in the fourth quarter and completing nine new deals in the health care vertical, including with NoHo and Biometrics.
This quarter, MineralTree also renewed its agreement with NI, or National Instruments, successfully executed an implementation with Mexico-based foodservices company Grupo Bimbo and launched its supplier central portal which allows for seamless payments acceptance for suppliers to support greater digital adoption. We are pleased to have successfully invested $2.5 billion in M&A since early 2020, consistent with our four strategic pillars. We also have returned $3.7 billion of capital to shareholders since that time. And our record cash flow generation and solid balance sheet position us with ample firepower to continue to execute on our priorities. At the same time, we seek to refine our portfolio by simplifying the composition of our businesses and focusing on our core corporate customers, including merchants, financial institutions, software partners and technology leaders. As part of that initiative, we have commenced a strategic review of our Netspend consumer business to sharpen our focus on our B2B assets. While Netspend's direct-to-consumer business is an attractive set of solutions with a favorable profile, there is limited overlap between net customer base and our traditional clients. Having largely completed our integration with TSYS corporately, made the pivot towards B2B and incorporated Netspend's B2B assets into our thinking. We believe now is the appropriate time to commence this review of Netspend's consumer business.
As we said at our Investor Conference in September, we have a full suite of B2B assets, including our market-leading commercial card offering, virtual card issuance at scale, payroll pay card, earned wage access, and now accounts payable cloud SaaS with MineralTree. We complement these offerings with a unique collaboration with AWS.
We are very proud of all that Netspend and our value team members have accomplished under TSYS's ownership over the last eight plus years. We believe that we have created significant value since the close of our merger by expanding internationally, accelerating digitization and driving significant operational efficiencies. We also provided much needed faster payments to millions of consumers during some of the most challenging periods of the pandemic. Revenue margin and contribution were all records at Netspend in 2021. Simply put, we have achieved our goals. Paul?