Michele Buck
Chairman of the Board President and Chief Executive Officer at Hershey
Well, certainly, we know that snacking has been on the rise, has continued to be on the rise as the consumer behavior, pre-pandemic and also post-pandemic, we know that they're still is a bit more at-home behavior versus folks cutting back on going to restaurants. And certainly, that's a benefit across packaged goods snacking. We also know, based on our insight, that consumers are interested in snacking in particularly in confection and chocolate on two diametrically kind of opposed parts of their emotional state.
One is when they are incredibly happy, and it's a treat time, and they want to treat themselves. And the other is when there are downtimes and they want a bright spot, but they do view these categories and especially chocolate as a part of kind of emotional wellness, what it does and how it makes them feel.
And then, of course, I think the more that we interact with consumers, and this really hasn't changed over time, consumers emotional connectivity to our brands. Our brands are more about the -- more than just about the products. They are about the moments of connection. Many of them are used in special times, and we get letters all the time with people talking about the special role that some products played in their life. They remember when they were with a friend experiencing it or with their kids at a season. And I think that continues to be timeless and perhaps has even dialed up a bit since the pandemic.