CDW Q4 2022 Earnings Call Transcript

Quartr
Provided by Quartr
February 8, 2023

There are 13 speakers on the call.

Operator

Hello, and welcome to CDW 4th Quarter 2022 Earnings Call. My name is Drew, and I'll be your operator today. I would now like to turn the call over to Steve O'Brien, Investor Relations. Please go ahead.

Speaker 1

Thank you, Drew. Good morning, everyone. Joining me today to review our Q4 and full year 2022 results are Chris Leahy, our President and Chief Executive Sir and Chair and Al Morales, our Chief Financial Officer. Our 4th quarter and full year earnings Release was distributed this morning and is available on our website, investor. Cdw.com, along with Supplemental slides that you can use to follow along during the call.

Speaker 1

I'd like to remind you that certain comments made in this presentation are considered forward looking Under the Private Securities Litigation Reform Act of 1995. Those statements are subject to risks And uncertainties that could cause actual results to differ materially. Additional information concerning these risks and uncertainties is contained In the earnings release and Form 8 ks, we furnished to the SEC today and in the company's other filings with the SEC. CDW assumes no obligation to update the information presented during this webcast. Our presentation also includes certain non GAAP financial measures, including Non GAAP operating income, non GAAP operating income margin, non GAAP net income and non GAAP earnings per share.

Speaker 1

All non GAAP measures have been reconciled to the most directly comparable GAAP measures in accordance with SEC rules. You'll find reconciliation charts In the slides for today's webcast and in our earnings release in Form 8 ks we furnished to the SEC today, please note all references to growth rates Where dollar amount changes in our remarks today are versus the comparable period in 2021, unless otherwise indicated. Replay of this webcast will be posted to our website later today. I want to remind you that this conference call is the property of CDW and may not be recorded or rebroadcast Without specific written permission from the company. With that, let me turn the call over to Chris.

Speaker 2

Thank you, Steve. Good morning, everyone. I'll begin our call with an overview of our Q4 and full year performance and share some thoughts on our strategic progress and expectations for 2023. Then I'll hand it over to Al, who will take you through a more detailed review of the financials as well as our capital allocation strategy and outlook. We will move quickly through our prepared remarks to ensure we have plenty of time for questions.

Speaker 2

Our Q4 was an excellent example of the power of our business model when With our broad and deep portfolio of technology solutions. In an extraordinary period of shifting customer priorities, we delivered record profitability. For the quarter, net sales were $5,400,000,000 $100,000,000 below 2021 and roughly flat on a constant currency basis. Non GAAP operating income was $523,000,000 23% above last year, and non GAAP net income per share was $2.50 up 21% year over year, up 22% on a constant currency basis. These results were driven by the team's ability to pivot to meet customer priorities and capture high relevance, high growth opportunities.

Speaker 2

This led to excellent performance across services, cloud, security and software. Performance that drove record profitability, An exceptional outcome given market dynamics and an outcome that is a direct result of the investments we have made in solutions and services over the past several years. Simply put, our ability to deliver outcomes across the full stack and full lifecycle of technology drove strong profit growth, Notwithstanding a meaningful decline in Client Devices. This quarter clearly demonstrates the power of our strategy when combined with the resiliency of our business model. So what happened to Client Devices this quarter?

Speaker 2

While we expected some level of contraction in Client Devices and accessories given the past 2 years of heavy investment, The magnitude of the decline in the Q4 was certainly steeper than anticipated. The primary driver was the K-twelve market, which represented roughly half of the client device decline. We also saw a general moderation in client device demand across channels as economic uncertainty increased. As we always do, we stayed the course on our playbook and maintained our discipline with a focus on our customer and our value proposition. This discipline contributed to this quarter's excellent cash flows and strong economic returns.

Speaker 2

In Q4, the combination of lower transactional business and the team's success delivering on customer demand for solutions and services led to a meaningful shift in our sales mix. Let me put this in perspective for you. You've heard us speak over time about the impact of solutions mix and notably netted down revenue streams on our financial results. As we have grown our netted down revenue streams over time, total annual customer Spend has consistently grown a few 100 basis points faster than net sales. In periods where we mix into more solutions business that nets down And mix out of client device business that fully showed up in net sales, that growth rate spread will be wider.

Speaker 2

In Q4, an extreme mix shift took place. The result was meaningful customer spend growth, significantly dampened net sales growth And very healthy gross margins that drove delivery of gross profit. Now let's turn briefly to the full year results. 2022 was the year of financial The first pillar of our strategy is to capture share and acquire new customers. One way we do this is through strategic acquisitions.

Speaker 2

The addition of Sirius is a great example of this. Sirius elevated and Our services capabilities providing an excellent cross sell opportunity into our existing customer base. At the same time, Sirius represent excellent cross sell opportunity given the broader CDW portfolio. The second pillar of our strategy is to enhance capabilities in Strategic coworker investments contributed to excellent solutions performance through 2022 with strong growth in cloud, Security and network upgrades. The 3rd pillar of our strategy is to expand services capabilities.

Speaker 2

As a key enabler of our value Services are fundamental to our full stack, full life cycle, full outcomes go to market approach. Services engagement solve critical customer problems and drive During customer relationships, in 2022, the team delivered more than 20% services growth across the business. No doubt, our acquisitions have accelerated our services breadth and depth and have been foundational to our success. 2022 was indeed a year of strategic performance across all three of our priorities. It was also a year of exceptional financial performance.

Speaker 2

The team delivered record results with constant currency net sales growth of 15% and each profit category down the P and L statement up 20% or more. Results enabled by ongoing investment in our 3 part growth strategy, investments that have made us a vital on our Q4 performance as the team pivoted to meet customer shifting priorities and advise design and orchestrate full outcomes, Outcomes that deliver 5 key organizational benefits: innovation, lower costs, agility, Risk mitigation and enhanced experiences for customers and coworkers. Let's take a closer look at the 4th quarter. There were 3 main drivers of our 4th quarter results: our balanced portfolio of customer end markets, breadth of our product solutions and services portfolio And relentless execution of our 3 part strategy. First, the balanced portfolio of our diverse customer end markets.

Speaker 2

As you know, we have 5 U. S. Sales channels: Corporate, Small Business, Healthcare, Government and Education. Each channel is a meaningful business on its own, With annual sales ranging from $1,900,000,000 to over $10,000,000,000 over the last 12 months. Within each channel, teams are further segmented to focus on customer end markets, including geographies and verticals.

Speaker 2

We also have our U. K. And Canadian operations, which together delivered sales of US2.9 billion dollars Our corporate team delivered another strong quarter with a 7% Sales increase. The team helped customers accelerate implementation of priorities to automate tasks, detect fraud and enhance customer and employee experiences. This drove excellent cloud, software and security results.

Speaker 2

Our ability to address priorities focused on application and network modernization And consumption based data center solutions led to excellent services and netcom performance, each up double digits. Economic uncertainty led customers to deprioritize endpoint solutions, which resulted in a decline in client devices. Small Business declined 13%. The team pivoted to help customers address priorities to maximize prior IT investments and identify savings To fund new and ongoing projects. At the same time, the team helped customers address mission critical priorities around security And take advantage of the benefits of cloud, both with heightened urgency.

Speaker 2

Strong growth from security and cloud were balanced against the decline in client devices as Customers put upgrades on hold awaiting greater clarity around the economy and employment plans. Strong results across healthcare and government cannot offset the decline in education driven by K-twelve client device dynamics And public sales decreased 9% year over year. The healthcare team delivered another excellent quarter of robust growth, up 8%. Talent needs and data center projects remained key focus areas as customers increasingly sought technology solutions to address complex industry challenges. This drove excellent performance in NetComm, servers and services.

Speaker 2

Mission critical investments to enhance patient care and experience continued With telehealth and telecity driving excellent collaboration performance. Government grew double digits, up 13.5%. Strong state and local sales growth continued, driven by customer adoption of IT strategies for hybrid cloud As well as network modernization and 0 Trust security frameworks. Services increased more than 50% as the team helped State and local municipalities address talent gaps through enhanced training as well as professional services engagements. Federal also continued to grow in the Q4.

Speaker 2

The team's ability to help agencies achieve their priorities around data management drove excellent server and storage performance. For education, Higher Ed's high single digit sales growth was more than offset by declines in K-twelve and overall sales decreased. Higher Ed continued their success helping implement student success programs, which institutions use to promote enrollment. Our ability to help drive program elements that include improved security, campus connectivity as well as enhanced dorm room experiences Drove double digit growth across cloud, NetComm, server storage, software and security. For K-twelve, we expected a continuation of 3rd quarter performance where sales were down low double digits, but instead Quarter K-twelve customers continued to focus on digesting the past several years' investments and evaluating multiyear funding opportunities to ensure they are making the This quarter, as many schools achieved 1 to 1 student client device ratios, there was a Significantly heightened focus on reevaluating plans and demonstrating need for ECF awards.

Speaker 2

When the device per student ratio was below 1:one, demonstrating need was straightforward. Today, with device per With higher processor capability are required to run more complex applications or provide greater security is just a more complicated discussion and takes more time and approvals. This heightened focus led some customers to defer or retract awarded funding commitments in order to assess, We evaluate and potentially reapply under the 3rd and final wave of ECF, which is scheduled to end December 31, 2023. For CDW, this equated to several $100,000,000 of CDW awarded funding commitments being pulled back. I should note that even with these dynamic variables in the K-twelve client devices arena, the team successfully executed on infrastructure opportunities services net common servers leading to strong gross profit delivery.

Speaker 2

And just as we've been doing in past cycles With K-twelve, the team will be there for our customers to help them work through the challenges to achieve their mission critical outcomes and efficiently utilize available funding mechanisms. Other, our combined U. K. And Canada results reflected broad based and balanced performance in both regions in local currency. U.

Speaker 2

K. Increased low double digits in local currency and Canada increased high single digits in local currency. These results continue to demonstrate the grit and resilience of our teams and the power of our investments to drive growth in these markets. As you can see, our diverse end markets are both a key strategic advantage and a driver of our differentiated performance. The second driver of our performance was the broad and deep portfolio.

Speaker 2

Our ability to address priorities across the entire IT continuum delivered high single digit Growth across our solutions portfolio. U. S. Hardware sales declined mid teens. Within hardware, network modernization upgrades Drove double digit increases in netcom.

Speaker 2

These excellent results were not enough to offset the decline in client devices and wraparound accessories. Supply conditions continued to improve across core transactional areas, while supply and solutions categories remained tight. Once again, we exited the quarter with an elevated backlog and extended lead times in Solutions and notably in NetComm. We continue to expect this backlog to feather out over time. U.

Speaker 2

S. Software sales increased 8%. Strength was broad based as we continue to help customers manage data, enhance productivity and secure their IT environments, With strong double digit increases in operating systems, application suites and data management. Cloud remained an important driver of performance across the business and was a meaningful contributor to profitability. Once again, gross profit increased by double digits.

Speaker 2

Compute database, storage, mobility and connectivity were key cloud workloads during the period. Security remains Top of mind for our customers as cyber threats continue to emerge, evolve and increase. Our teams delivered excellent results as they continue to conduct vulnerability assessments, Implement identity and access management solutions and provide training to our customers to help manage cloud deployments and enhance endpoint and application security. Services results were stellar again this quarter, up more than 20% with balanced performance across professional and managed services. Services are integral to today's complex technology solutions.

Speaker 2

Customers continue to lean into CDW as an extension of their own teams And leverage CDW Services as part of their strategy. And that leads to the 3rd driver of our performance this quarter, Relentless execution of our 3 part growth strategy. Clearly, investments in our customer centric growth strategy Contributed to our strong profitability this quarter. Investments in services and solutions have elevated our relevance to customers to the highest level it has ever been. Our rigorous strategic process that is designed to ensure we can serve customers across the full stack, full lifecycle has made us a vital technology partner, Whether customers' priorities require transactional or highly complex solutions.

Speaker 2

And that leads us to our 2023 outlook. Our baseline view of the U. S. IT market in 2023 is for flattish growth, factoring in both expected mix And the level of overall economic uncertainty. Consistent with economic forecast, this outlook assumes stronger growth in the second half relative to the first half.

Speaker 2

We continue to target CDW market outperformance of between 23 100 basis points. Our current view of the market recognizes we are Operating under greater uncertainty as it incorporates the potential impact of some of our recent wildcards and indeed most notably the economy. With thousands of sellers connecting with customers every day, we have a real time pulse of the market. As we always do, we will Provide an updated perspective on business conditions and refine our view of the market as we move through the year. In the meantime, we will continue to do what we do best, Leverage our competitive advantages and out execute the competition.

Speaker 2

Our 4th quarter results highlight that although we cannot Definitively know where our customers will place their priorities. There are 2 things we know for sure. Technology will continue to be a critical driver of outcomes. And with our agility and broad and deep portfolio, we will be there to support our customers wherever their priorities now lie. Now let me turn it over to Al, who will provide more detail on our financials and outlook.

Speaker 2

Al?

Speaker 3

Thank you, Chris, and good morning, everyone. I'll start my prepared remarks with additional detail on the Q4 and full year, move to capital allocation priorities, And then finish up with our 2023 outlook. Turning to our Q4 P and L on Slide 8. Consolidated net sales were $5,400,000,000 Down 1.8% on a reported and an average daily sales basis. On a constant currency average daily sales basis, Consolidated net sales declined 0.4%.

Speaker 3

Net sales were impacted by the significant change in client device demand during the quarter. With the decline in transactional products, there was a meaningful mix shift to solutions and services. Before moving down the rest of the P and L, I want to take a moment to talk about the impact of mixing into solutions and services on our results. Certain solutions such as software as a service, Software assurance and warranty solutions as well as agent commission fees generate meaningful customer spend But are recorded on a netted down basis. Since we are not the primary obligor on these solutions, we record gross profit as our revenue.

Speaker 3

That is why you sometimes hear us refer to these netted down revenues as 100% gross margin items. You certainly see the impact of this in both our net sales And our gross margin performance this quarter. As we continue to execute on our growth strategy and scale our solutions and services, We expect to continue to grow our netted down revenue streams. All else equal, this mix dynamic will pressure net sales While remaining neutral to gross profit dollars and expanding gross margins. While much of what I've described is tied into the accounting treatment, It is also a reflection of our success in the execution of our 3 part strategy to capture share, enhance capabilities in high growth solutions and expand services.

Speaker 3

The impact of this strategy was on full display this quarter as we experienced a significant mix shift out of client devices And into netted down revenues reflective of our customers' priorities. Returning to the P and L, Sequentially, net sales decreased 12.5% versus the 3rd quarter. 4th quarter sales historically decreased versus the 3rd quarter, But this quarter was exacerbated by the decline demand for client devices. To dimensionalize the shortfall in net sales relative to our expectations, 2 thirds of lower net sales were related to the public sector and driven primarily by K-twelve. In aggregate, Solution categories delivered results above our expectations.

Speaker 3

Notwithstanding the noted mix shift of customer priorities, With respect to customer behavior, we did see increased scrutiny and deeper evaluation of projects and True signature is increasingly required. In this environment, our sellers are staying close to their customers And working with their technical coworkers to help customers maximize return on investments. While we've not seen meaningful customer cancellations, We have seen some postponements and re architecting on more complex hybrid cloud solutions as customers balance cost And Utility. On the supply side, we saw similar conditions as in the 3rd quarter With some improvement across categories with pockets of pressure remaining, especially in the solutions space. Our solutions backlog remains elevated versus historic levels and lead times are still extended.

Speaker 3

We expect our backlog to feather out over time as supply conditions ease, although not likely symmetrical across product categories. We continue to manage inventory strategically to support our customers through the still uncertain supply environment. And just like our customers in this environment, our team is diligently managing working capital as we seek to enable profitable growth All ensuring strong economic returns. Our coworkers delivered excellent profitability in the quarter. Gross profit was $1,200,000,000 a year over year increase of 21.1%, lapping for the first time A 1 month Sirius contribution in the Q4 of 2021.

Speaker 3

Gross profit margin was a record 21.7%, Up 4 10 basis points versus last year and 190 basis points above our prior year quarter record. The year over year expansion in gross profit margin was driven by several factors. First, product margins benefited from both mix In the complex hybrid cloud solutions and lower mix of transactional products, when we mix back into transactional products, We would expect for this benefit to moderate. 2nd, as we expected for the Q4, a greater mix in the netted down revenues. The category outpaced overall net sales growing 26% in Q4 2022 compared to the prior year quarter, Primarily driven by Software as a Service.

Speaker 3

And third, net sales contribution from high margin services, Which increased 28% in Q4 2022 compared to the prior year quarter with significant contribution from our recent acquisitions. Turning to SG and A on Slide 9. Non GAAP SG and A totaled $658,000,000 for the quarter. The year over year increase in non GAAP SG and A was primarily due to higher payroll consistent with higher gross profit attainment and higher co worker count. SG and A declined by $26,000,000 compared to the 3rd quarter reflecting the variable component of our compensation structure, Which is principally tied to gross profit attainment.

Speaker 3

In this uncertain economic environment, we are also being mindful of our discretionary spending And our pace of our hiring. Our 4th quarter expense levels reflect both the benefits of our variable cost model and our prudent expense management. Coworker count at the end of the 4th quarter was nearly 15,100, up approximately 1100 in the last year And essentially unchanged since the Q3. Investments

Speaker 1

in our

Speaker 3

co workers and in our strategy Continue to be integral to our ability to outgrow the market profitably and sustainably. We are focused on discipline and balanced investments that drive value. This is evidenced by our record profitability in the period. GAAP operating income was $447,000,000 Up 31.6% compared to the prior year. Non GAAP operating income was $523,000,000 Up 23.2 percent.

Speaker 3

Non GAAP operating income margin was a record 9.6%, Up 190 basis points from the prior year and 80 basis points compared to the 3rd quarter. Similar to the Q3, this improvement was driven by a confluence of favorable factors within gross margin. Moving to Slide 10. Interest expense was $59,000,000 Higher interest expense compared to the prior year Was primarily driven by the senior notes issued last year to fund the acquisition of Sirius. This level of Our GAAP effective tax rate shown on Slide 11 was 24.7%.

Speaker 3

This resulted in 4th quarter tax expense of $94,000,000 To get to our non GAAP effective tax rate, We adjust taxes consistent with non GAAP net income add backs as shown on Slide 12. For the quarter, our non GAAP effective tax rate Was 25.2%, 30 basis points below our expected range of 25.5% to 26.5% Due to lower state taxes as well as non deductible items. As you can see on Slide 13, With 4th quarter weighted average diluted shares of 137,000,000 GAAP net income per diluted share was $2.09 Our non GAAP net income was $343,000,000 in the quarter, up 20% on a year over year basis. Non GAAP net income per diluted share was $2.50 up 21%. Turning to full year results on Slide 14 through 19.

Speaker 3

As Chris mentioned, 2022 performance reflected exceptional execution, Relentless focus and a strategy that is working. Net sales were $23,700,000,000 An increase of 14% on a reported and an average daily sales basis. On a constant currency average daily sales basis, Full year consolidated net sales grew 15.2%. On a combined constant currency basis, We estimate full year sales increased 5%, below our prior expectation of 8.25% Due to the moderation in IT market growth as well as a contraction in our premium in the 4th quarter. Gross profit was $4,700,000,000 up 31.3% and gross 19.7%, up approximately 260 basis points year over year.

Speaker 3

In 2022, software and services accounted for more than 40% of the total gross profit. Organic and inorganic investments in our services and solutions capabilities and a continued shift into netted down revenues are driving growth. Operating income was $1,700,000,000 and non GAAP operating income was $2,100,000,000 up 24.6%. Net income was $1,100,000,000 and non GAAP net income was $1,300,000,000 up 19.9%. Non GAAP net income per share was $9.79 up 22.9%.

Speaker 3

Moving ahead to Slide 20. At period end, cash and cash equivalents were $315,000,000 And net debt was $5,600,000,000 During the quarter, we reduced borrowings under our senior unsecured term loan By $200,000,000 consistent with our plan to reduce leverage. Liquidity remains strong with cash Plus revolver availability of approximately $1,400,000,000 Moving to Slide 21, The 3 month average cash conversion cycle was 21 days, down 3 days from last year's Q4 and within our range of high teens Hello, 20s, reflecting our continued diligent management of working capital. Our effective working capital management Along with strong growth in the business also drove excellent year to date free cash flow of $1,300,000,000 as shown on Slide 22. For the quarter, we utilized cash consistent with our 2022 capital allocation objectives, Including returning $80,000,000 to shareholders through dividends in addition to $200,000,000 in debt repayment, Which brings me to our capital allocations on Slide 23.

Speaker 3

Our execution remains Consistent with objectives we communicated last quarter, for 2023, we're updating those objectives as follows: 1st, as always, increase the dividend in line with non GAAP net income. Last November, we increased the dividend 18% $2.36 annually. This increase demonstrates our confidence in the earnings power and cash flow generation of the business. Going forward, we'll continue to target a 25% payout ratio, growing the dividend in line with earnings. 2nd, ensure we have the right capital structure in place with a targeted net leverage ratio.

Speaker 3

We ended the 4th quarter at 2.6 Times net leverage, down from 3.4 at the end of 2021, demonstrating strong growth in the business And excellent cash flow generation. As we expected and communicated during the 3rd quarter call, 2.6 times had us near the lower end of our 2022 targeted net leverage of 2.5 times to 3 times. For 2023 and beyond, our targeted net leverage ratio will be 2 to 3 times, a range that is consistent with our commitment To an investment grade capital structure and provides us with flexibility to proactively manage liquidity over time. Finally, we have successfully satisfied the commitments we made when we financed the acquisition of Sirius. As such, we are pleased to reestablish our 3rd and 4th capital allocation priorities of M and A And share repurchases, respectively, in 2023.

Speaker 3

For 2023, we will target returning 50% to 75 And a free cash flow to investors through dividends and share repurchases. This is supported by the Board's authorization For a $750,000,000 increase, the company's share repurchase programs. Moving to the outlook For 2023 on Slide 24. While we are cognizant of potential market variables as we look forward, We remain confident in our ability to execute, pivot to growth opportunities and outperform the broader market. While the overall IT market growth rate sentiment has been mixed, in the near term, we continue to expect netted down revenues will grow faster And other product and solution categories.

Speaker 3

With this in mind, we expect the IT market to be approximately flattish, Reflecting our expectation of mix and the level of economic uncertainty, we maintain our long held expectation To outgrow the market by 200 to 300 basis points per year. Currency is expected to be neutral for the full year With modest headwinds in the first half and modest tailwinds in the second half, this assumes an exchange rate of $1.24 to the British pound And $0.77 for the Canadian dollar in the Q1. Moving down the P and L, we expect our full year non GAAP Operating income margin to be in the mid to high 8% range. We expect full year non GAAP earnings per diluted share growth To be at the upper end of a mid single digits range in constant currency. Please remember, we hold ourselves accountable delivering our financial outlook on a full year constant currency basis.

Speaker 3

Additional modeling thoughts for annual depreciation and amortization, Interest expense and the non GAAP effective tax rate can be found on Slide 25. Moving to modeling thoughts for the Q1. Related to average daily sales, we expect low single digit sequential growth from Q4 to Q1. This equates to a mid single digits percent year over year reported net sales decline for the 4th quarter. We anticipate continued strong gross profit margin and end July margin in the Q1, Above the full year 2022 levels for both, but reflecting some moderation from what we experienced in Q4.

Speaker 3

And we expect 1st quarter non GAAP earnings per diluted share to grow low single digits year over year. Finally, in line with the reevaluation of our capital priorities, we're adjusting our long term rule of thumb for full year free cash flow. In 2023, we expect full year free cash flow to be within a range of 4% to 4.5% of net sales, Up from our prior range of 3.75% to 4.25%. As you know, timing has a meaningful impact on free cash flow And it may ebb and flow by quarter and across years. That concludes the financial summary.

Speaker 3

As always, we will provide updated views on the macro environment And our business on our future earnings calls. With that, I'll ask the operator to open up for questions. We'd ask each of you to limit your questions to 1 With a brief follow-up. Thank you.

Operator

Thank you. We will now start today's Q and A session. When preparing to ask you a question, please ensure your phone is unmuted locally. Our first question today comes from Matt Sheerin from Stifel. Your line is now open.

Speaker 4

Yes. Thank you and good morning everyone. I was hoping to ask just questions regarding Your take on the client device environment, not a big surprise that it was down significantly particularly in Kate through 12. But could you talk about the commercial side of the business? It sounds like some customers are being more cautious on upgrades.

Speaker 4

What's your thought On the PC cycle on the commercial side of the business and how you see that playing out this year?

Speaker 2

Good morning, Matt. Yes, it's a good question. We have Seeing customers elongate the replacement cycle given the uncertain times. I mean you're seeing what we're seeing with hiring freezes and layoffs And things like that. So right now there's just more pause than we had seen earlier in the year.

Speaker 2

Eventually the benefit of enhanced Productivity and security from the newer replacements will certainly drive replacement cycle, but It's not happening right now with the level of uncertainty.

Speaker 4

Okay. And that's not contemplated then in your forecast for the year?

Speaker 2

A rebound?

Speaker 4

In terms of yes, yes.

Speaker 2

Yes. Our forecast contemplates the environment to Feel pretty much like it feels now. That's what we reflected in the forecast. I mean we do expect the PC market to remain larger than it was pre pandemic. But right now our Our forecast reflects the current environment and the current temperature.

Speaker 4

Okay. And then in line with that, are you also seeing Pricing pressure or ASP declines as memory and other component prices come down and is that also going to be reflected In your business?

Speaker 3

Hey, good morning, Matt. This is Al. We are not seeing I would say ASPs in the 4th quarter and ongoing Continue to be really firm, and so that is not contemplated in our outlook.

Speaker 4

Okay. Thank you very much.

Operator

Our next question today comes from Ruplu Bhattacharya from Bank of America Merrill Lynch. Your line is now open.

Speaker 3

Hi, thank

Speaker 5

you for taking my questions. Chris, from the prepared remarks, I mean, it's clear that client devices are weak and likely will remain weak in the near term. But if we think about it, if SMB is really a bellwether for the macro economy, are you concerned that demand for advanced Or think data center devices like servers and storage that demand can also moderate. So what have you assumed for sustainability of that Demand through 2023. And I think in the prepared remarks, you guided for kind of the seasonality in this year to be skewed more To the second half versus the first half.

Speaker 5

So what are you expecting to be stronger in the second half of twenty twenty three?

Speaker 2

Good morning, Ruplu. Let me break that out. There are a couple of questions in there. Let me just start with the small business. And what I say on small business is The team is really executing well in a fairly cautious environment.

Speaker 2

And as I did mention, we are helping customers With priorities around infrastructure, networking, etcetera, primarily led by software and cloud and of course security is still Top of mind. So what we're not seeing is a dampening in the small business of the need to modernize Their infrastructure and maximize their prior investments. So we're seeing what I would say is continued Steady demand from our small business customers for sure with an emphasis again on cloud and security. In terms of the split first half to second half of the year, I'm going to let Al Address that in terms of the seasonality there. And then I think there was another question in there that you had, which was was there another question that you had?

Speaker 5

Well, just the sustainability of demand for servers and storage and solutions throughout the year. I mean, do you think that, that can be Better in the second half or do you think it's the same at this level throughout the year?

Speaker 2

Yes. Here's what I'd say. I think as we've said for a while now, Technology has become more vital to every walk of life and to competitive advantage and to success etcetera. And we believe it's going Probably be more resilient to a challenging economic environment. Equally, given our business model and the Strength of our portfolio, our ability to capture opportunity in a more difficult environment is pretty strong.

Speaker 2

But our expectation is for a level of resiliency in the technology space.

Speaker 3

And good morning, Ruplu. So on your question on seasonality. So first, just look, our outlook is based on the premise we continue to see Strength in software and services and lower growth in terms of hardware overall. With respect to the timing of that First half, our typical seasonality would be first half, 48%, 49%. We'd expect to maybe be slightly below that in the first half, And that's reflective of that tilt towards more netted down revenues and cloud security etcetera With the expectation that in the second half, you may see a pickup there more on the client device.

Speaker 3

And so Second half a bit stronger in terms of top line impact, if you will. Ruplu, it's Chris again.

Speaker 2

I would just add I just let me just add that as we think about The customer behavior more recently and a lot of folks have been talking about extra signatures, a little more scrutiny, etcetera. Yes, we have been seeing that. We haven't been seeing is a pullback wholesale pullback in projects. In fact, those infrastructure projects that we had talked about being delayed a little bit are We're coming to the forefront. Again, back to the technology being essential to all of our customer base.

Speaker 2

So we are seeing that resiliency as well.

Speaker 5

Got it. Thanks for the details there. Can I ask a follow-up? Al, I may have missed this, but on the call, did you mention what was Netted down items as a percent of gross profit in the fiscal 4Q and sounded like that percent was unusually high in the quarter and you Like that to moderate. But your guide for next year for operating margin, I mean, you're guiding it to be higher at mid to high 8% versus Your original guide for this year was low 8%.

Speaker 5

So I guess my question to you would be what are you assuming for netted down items as a percent of gross Profit in 2023. And in general, can you help us parse out that year on year operating margin improvement? What are some of the factors that are driving the increase And what are some of the headwinds year on year?

Speaker 3

Sure. So let me just start with the operating margin. So operating margin, I would most notably point to expectation that we would continue to be somewhat higher on gross margin In 2023 versus 2022. I certainly would not expect that those gross margins would Match what we saw in Q4, which was really extraordinary. But I would just start from that square that, somewhat higher gross margins in 2023 will certainly drive Our NGI margin coupled with expectation we'd have some operating leverage there.

Speaker 3

To your original question on netted down revenues For the quarter, you're right. My prepared remarks noted that net down revenues grew 26% year over year. On a percentage of GP basis, Ruplu, that was 31% in the 4th quarter, so continuing to be really strong.

Operator

Our next question comes from Samik Chatterjee from JPMorgan. Please go ahead.

Speaker 6

Yes. Hi, and thanks for taking my questions. I guess for the first one in sort of The capital allocation priorities that you referenced in your prepared remarks, maybe we can sort of get a bit more color about how you're thinking about the M and A pipeline here And so what are the focus areas, particularly as you look at sort of the changing mix of where customers are looking to spend? How are you thinking about the M and A pipeline and what are the focus areas for the company? And I have a follow-up please.

Speaker 3

Let me just start And then Chris can add on from an M and A perspective. So as you know, our capital priorities reopened both M and A and share repurchase. And the way that I would think about that as I spoke to that range of our free cash flow of 50% to 75%, we would expect Return to shareholders. So if you take the dividend, you can get a sense for what that range would look like. There is a range there because we view that as Really optionality for us to toggle between what's going to drive the longest strategic value including M and A As well as what's going to maximize shareholder return in the more near term.

Speaker 3

And so, both of those options, an array of options Are available to us. We're certainly back on the path of share repurchases, but M and A is also on the horizon as well.

Speaker 2

Yes. And I would just add, we're never out of the market. We did have a pretty heavy year integrating Sirius, which has been incredibly successful and having an impact in the market. But we're always looking for organizations that can add capabilities in broaden capabilities, I In high growth, high relevance areas and also add scale to those practice areas that we've built, if we can add scale at a faster pace and we think about geography and our global presence. So we're And we think about geography and our global presence.

Speaker 2

So we're always looking and it's good to have a solid year of the Sirius integration behind us. Got it.

Speaker 6

Got it. And for my follow-up, I know we're all talking about sort of client devices being softer than expected, but I think you also mentioned on the flip side, solutions Track much better than expected, which, again, sort of is counter to the mixed impressions we get about enterprise spending. So maybe if you can Sort of give us a bit more color on, is that really solutions doing better than expected more of a supply dynamic where supply is easing up faster or Are you seeing sort of upsized deals from your customers? Or is it really a strong run rate of orders that you continue to see on that front, Continued interest from customers. Just trying to sort of parse that out in terms of the backdrop of the macro backdrop that we have.

Speaker 2

Yes. No, it's a very fair question. And I would characterize it this way. We are seeing strong demand in the solutions space. And while we've had some supply feather out, I mean, where it's really moderated is on the client device space, some pockets in solutions, But we're still carrying heavy backlog, particularly in NetComm.

Speaker 2

So the demand that you're seeing reflected in our performance is just That it's demand. It's not a flow through of backlog.

Operator

Our next question today comes from Amit Gary Ayani from Evercore. Your line is now open.

Speaker 7

Yes. Thanks for taking my question. I have 2 as well. Chris, maybe to start with, you folks are talking about IT spending flat in 2023. When I listen to IDC Gartner, even some of your peers, They're all talking about IT spend being up about 3%, 4%.

Speaker 7

So from your perspective, where is the biggest delta here versus what you're talking about versus what maybe IDC got and your peers are saying? And how much of the delta do you think is perhaps conservatism and you can comment where you're seeing that versus the netted down revenue impact that you have?

Speaker 2

Good morning, Amit. Well, look, I wish I could say that it felt stronger out there. I really do. But that's not what the Temperature is that we're feeling. So we build our expectations by listening to our customers.

Speaker 2

We've got thousands of sellers and technical advisors out there. And it's just the pulse that's coming back to us and looking at industry and partner data. We're feeling that it's going to be Flattish. And then the 2 to 3 to 100 basis points of premium that we always commit to would be on top of that. In terms of mix, I guess what I would say is we don't calculate in our customer spend versus net sales as an example.

Speaker 2

But of course, in this kind of environment as we've explained, When you've got hardware that's more muted and you've got, in our case, netted down solutions more heavily in the mix, You can expect more meaningful customer spend than the net sales line reflects. But that said, we are right now feeling flattish. Of course, we'll update you As we move through the year, but that's kind of where we feel right now.

Speaker 8

Got it.

Speaker 7

It almost seems like you folks should start to guide gross profit dollars growing at a premium to IT spend versus revenues given the way the mix is going up. That may be a discussion for a different day. I do want to ask you a follow-up on the NetComm market. You talked about December quarter, I think, was up in that business. I'd love to get a sense as you see supply starting to improve, especially on the NetComm side, are you seeing cancellations or deferrals happening over there?

Speaker 7

And then how do you go netcom into 2023 in this flat IT spend environment?

Speaker 3

Good morning Amit. We are not Seeing any level of cancellation or postponements there. The demand on net common you can see from our reported results really, really strong. We're not getting a lot of help from a supply perspective honestly. Extended lead time is still there.

Speaker 3

Our backlog Not moved substantially, really our backlog has moved more in client as Chris suggested. Supply is still there's Still friction there on the NetComm side, but that's notwithstanding really strong written demand.

Speaker 7

Perfect. Thank

Speaker 2

you.

Operator

Our next question today comes from Eric Woodring

Speaker 9

Chris, maybe a High level question for you. And that's now that you have a year of Sirius under your belt, and that being one of the larger acquisitions CDW has done in the last handful of years. How do you think about doing more transformational deals going forward rather than Tuck in deals. And then those kind of the lower leverage targets that you guys communicated today, is that because you want Greater flexibility to do larger deals. I just wanted to get a sense of how you're thinking about transformational deals because it does seem like Sirius has been a pretty Significant success for you and what your appetite would be for those types of deals going forward?

Speaker 9

And then I have a follow-up.

Speaker 2

Yes. No, look, it's a great question, Eric, And it's all a matter of supply and demand, right? We're pretty particular in looking at organizations that really Compliment our suite of capabilities and or scale them along with the obviously the financial return, but the fit in terms of culture. And I'll tell you we've done 8 over 8 quarters and check, check, check, they've all been really outstanding. Now that said, there are companies out there that we think of and always reflecting on and some other larger And some other larger transformational deal would certainly be something we'd consider.

Speaker 2

But it's a matter of Finding them and making sure they're going to fit and provide the financial return. And you asked a question on the debt ratio though. Al, did you want to Tackle that. Sure.

Speaker 3

So Eric, obviously, we're within our stated range and I noted that Our new leverage range is 2 to 3 times. So certainly, we have room in that regard. And I would say, as we think about M and A, certainly, Smaller bolt on as we've certainly done plenty of, we can do that with free cash flow and with our existing Net leverage capacity. As we think about things bigger, obviously, we're going to look at what's the best use of our capital, which could include Taking on more debt and could include other avenues. I will just note that while our goal is to stay within that Investment grade capital structure, certainly from the rating agencies, we get some room there that If you do larger M and A and you go beyond that, you have a grace period, if you will, and you have time that you then get back into that range.

Speaker 3

So All of that would be contemplated in our calculus as we think about deals.

Speaker 9

Okay. Totally understand. And then, Chris, I'm not sure who wants to take this one. But generally, I think we've been hearing in the market kind of more weakness At the large enterprise level versus SMBs, your results would somewhat suggest the opposite with Tall business down versus the corporate business up. And so can you maybe just talk about some of the high level trends you discussed in terms of extra signatures or deal downsizing?

Speaker 9

How that differs between the corporate business versus SMB business, if you are seeing any differences there? And again, same thing, I know we asked about pricing Earlier on this call, but any difference in pricing between corporate versus SMB? And that's it for me. Thanks.

Speaker 2

Okay, Eric. Yes. So differences Between Enterprise and SMB in terms of the process, I would say that the Look larger enterprises have a muscle for this and we're dealing with that muscle and we know how to deal with the muscle. The smaller business frankly turned to us for cost evaluation as a trusted partner. And so in some ways we actually play this added role with them which is How do you figure out where you make adjustments in your technology roadmap to achieve the cost effectiveness?

Speaker 2

So in terms of the behavior itself, I'd say Small and medium sized businesses are being cautious. Enterprises have kind of kicked in their muscle and they're doing the analysis that they do. But all of that said, we do continue to feel strong demand across all of our segments. Even K312 that we've talked about that was a real dynamic in the quarter. We're still very successful with them with network modernization, All the things that have to support the client devices.

Speaker 2

It's the demand is okay right now.

Speaker 9

Super. Thanks for the color.

Operator

Our next question comes from Shannon Cross

Speaker 10

I was wondering, can you talk a bit about working Capital requirements as your model turns more and more to netted down. I know this inventory levels came down quarter over quarter even with the shortfall in PCs And you've raised your target for free cash flow. So just how do you see your cash flow and balance sheet morphing over time? And then I have a follow-up. Thank you.

Speaker 3

Good morning, Shannon. So a few things. 1, We talked about our rule of thumb for free cash flow and we raised that. And I would say that's a reflection of our continued improvement progress On really effectively managing working capital and also somewhat of a factor supported by The countercyclical nature of the business. So obviously, as this economic environment kind of moderates a bit, It actually helps from a cash flow perspective.

Speaker 3

So both of those things kind of in play. Your comment about Netted down, our question about netted down is a good one. It is a bit of a mathematical exercise, but just recall with our netted down revenues That while they show up in our net sales net, we're actually collecting gross dollars. So what that does from a Cash conversion cycle perspective, it actually has the tendency to increase the DSO increased DPO given the denominators in the The numerator. So the way we think about that is really on a net basis.

Speaker 3

And can we continue to make progress within that band of High teens, low 20s on cash conversion. So all of those factors we consider as we're managing the business, including The puts and takes relative to our investments in inventory as well as how we manage AR and AP. So That's all part of really a dynamic operating model around working capital and we're making really good progress on that front.

Operator

Great. Thank you. And then can you talk

Speaker 10

a bit about demand you're seeing for device as a service, infrastructure as a service? It seems like in a challenged end market, maybe the ability to pay more ratably Would be gaining some traction, but I'm just curious as what you're hearing maybe both from an enterprise standpoint as well as SMB? Thank you.

Speaker 2

Yes, Sharon, I'll take that. On the infrastructure as a service that has that is picking up. Our OEMs have been building that capability over time. And I'd say We've hit an inflection point where customers are eager to learn more and invest. Primarily enterprise, I would say is a little stronger than the demand that we've seen in small business.

Speaker 2

On device as a service that's a little more complicated because on the one hand while it's an obvious of interest Type solutions, it's more complicated if it's either a lease or it's more complicated than that. And so it hasn't taken off to the extent that One would think, but may in the future.

Operator

Great. Thank you. Our next question comes from Jim Suva from Citigroup. Your line is now open.

Speaker 11

Thank you so much. I have a question on there's been a lot of like government stimulus programs. I was wondering how you've been seeing those Roll out, develop, embrace any potential red tape or slowdowns in them or accelerations of them? Thank you so much.

Speaker 2

Jim, thanks for the question. Well, can I say they're rolling out as they typically Do and sometimes that includes red tape and not all the things that you expect with government? I mean seriously there's when we think about the federal budget that was We're used to dealing with that and we know where we can go find the funds and I think that's been pretty kind of Standard operating procedure, if you will. The Infrastructure Act is a little more to figure out where funds that can benefit our customers Visavis technology that's taking a little bit more time is what I'd say. But it's nothing that is daunting us or nothing that concerns us frankly.

Speaker 11

Okay. And have you also been finding a lot of those new programs and systems have been kind of more on the Higher end service product offerings that you've had, say, today versus 5 or 10 years ago, meaning more like Cloud and security and software solutions as opposed to more kind of plug and play hardware solutions?

Speaker 2

Yes. That's a great point. The ability to access that funding for more advanced solutions is absolutely there. There's more demand for that versus merely client devices for example. That's a good point.

Speaker 2

Security, another one that you tend to Thread through all of the funding mechanisms at this point. So yes, that's a good point and the answer is yes.

Operator

Our next question is from Keith Housum from Northcoast Research. Your line is now open.

Speaker 8

Good morning. I appreciate the opportunity. Chris, just looking at the hiring that you guys did over the year, 1100 people through the 1st 3 quarters and then obviously you guys were flat in the 4th quarter. I guess 2 things. One, is that kind of a testament to your thoughts on the overall market perhaps Weakening here as you guys went through the Q4.

Speaker 8

And then what kind of people were you hiring during the year in order to meet your needs?

Speaker 2

Yes, Thijs, good morning. As we've been doing over the last few years, we've really been targeting our Hiring in a couple of areas. It was the high demand, high capability. So think about the sales organization, think about the practice areas like Technical Specialist in Security and Cloud, Software, the spaces that we've talked about and really targeting those areas along with what I would say is Technologists and digital specialists for our own evolution of our business. So that's really where we've been focusing.

Speaker 2

In terms of as we've come into the back half of the year, Just consider that disciplined management of the business. As we look out at the economy, as we see what's happening, we're just being very In the way that we're approaching our own cost management and you'll see that in some tempering in our hiring in the back half of the year. Great.

Speaker 8

I appreciate it. And then looking at your guide a little bit more, trying to unpack it. As you think about like the macro environment, are you expecting roughly Flat GDP and where you what kind of assumptions are you making for interest rates as you guys think about your guide?

Speaker 3

Yes. Good morning, Keith. I would say just in terms of broad macro GDP, yes, I'd say flat, maybe slightly down, If you will. And so and you get your translation from an IT market perspective and with all of the components that we talked about, both our mix And uncertainty as well. Interest rates, look, I don't know if we have a formal market view on that.

Speaker 3

Certainly, we make sure that the posture of our capital structure is protected against that. We do have largely a fixed rate capital structure, But we do have a component of our debt that's term loan that's adjustable rate. And so the way we think about that is the most effective way to manage our interest rate risk is Where we see there's risk there that we might pay down that debt a bit faster. You saw that in the Q4, and we'll continue to operate in that regard. And obviously, we

Operator

Our next question is from Adam Tindle from Raymond James. Your line is now open.

Speaker 12

Okay. Thanks for squeezing me in. I wanted to ask on 2023 revenue growth Guidance at 2% to 3%. I think it's a lower overall starting point than I can recall in many years. I know your split says the assumption is no market growth, but The largest global distributor just guided to double the growth rate that you're describing.

Speaker 12

So for investors that take this to mean that your Share gain premium is effectively lowering inherently in this guidance, which is notable as we're shifting away from PCs. Maybe you could, Chris, opine on that market share premium piece as we move into a different environment from a mix perspective away from transactional and towards solutions And tie into observations that you saw during Q4. Thanks.

Speaker 2

Thanks, Adam. Let me just let me start with Guide when our guide is coming versus when some of the other observations about the outlook for the market came out a month or 1.5 months ago. And The pivot that we've talked about in Q4, we started to see more dramatically end of November and into December. So that might be having an impact on how On the discrepancies that you're hearing. In terms of the 200 to 300 basis points and the validity of the 200 to 300 basis points, I think that question was the one you were asking.

Speaker 2

We still view that as our target go get. As we mentioned, Adam, and this might be what you're getting underneath. But as we mentioned, As we think about 2023 and the dynamics that we've seen in the Q4 of 2022 continuing Into 2023, namely for us stronger growth in cloud and software as a service and security and more muted hardware sales, That does mean that our customer spend will be more meaningfully greater than the number. I think you gave a 2 point Percent figure, meaningfully greater than that number. So we would look at that outperformance as 200 to 300 basis points plus, If

Speaker 10

I could put it that way?

Speaker 12

Okay. And maybe just a quick follow-up, Al, on the Q1 guidance. In years past, CDW would talk about seasonal being down high single digits sequentially, 7%, 8% down. Today, you're guiding flat to low single digit growth sequentially. And as I think about the mix of the business, with Sirius being in there, I would think it would be even more seasonal To Q1, given the enterprise focus.

Speaker 12

So maybe just help me understand the change now to seasonality Versus historically? Thank you.

Speaker 3

Sure. Thanks, Adam. Look, the most notable thing I would just say is the Q4 was a very extreme period. And so as we look at Q1, you're right, seasonally we would typically say there would be a contraction to Q1. And I guess what you should take from that is while thematically we'd still expect this mix into netted down and lower transactional, Maybe not as extreme as what we saw in Q4.

Speaker 3

And therefore, with some of that balancing out, we'd expect that we'd have modest growth on the top line In the Q1. And then again, a little bit a little more modest in terms of the gross margin. So just really kind of a bit of a dampening effect of the Tremi that we saw in Q4.

Speaker 12

Got it. Thank you.

Operator

There are no further questions at this time. I will now hand you back over to CDW for closing remarks.

Speaker 2

Thank you, Drew. And let me close by recognizing the incredible dedication and hard work Our 15,100 coworkers around the globe, your ongoing commitment to serving our customers is what makes us successful. And thank you to our customers for the privilege and opportunity to help you achieve your goals. And thank you to those listening for your time and continued interest in CDW. Al and I look forward to talking to you next quarter.

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Earnings Conference Call
CDW Q4 2022
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