Citizens Financial Group, operating under the trade name Citizens Bank, is a bank holding company that provides a broad range of retail and commercial banking products and services to individuals, small businesses and institutional clients. Its offerings include deposit accounts, consumer and commercial lending, mortgage finance, wealth management and trust services, as well as credit cards and payment solutions. The company also serves select corporate and government clients through treasury and payment services, capital markets support and international banking capabilities.
Founded in 1828 and headquartered in Providence, Rhode Island, Citizens Financial has evolved through a series of mergers, acquisitions and restructurings to become one of the largest regional banking franchises in the United States. The firm’s history includes its origin as a New England savings bank, its expansion into the Mid-Atlantic and Midwest markets, and its integration into a major global banking organization before re-emerging as an independent public company. In 2014, Citizens Financial completed its initial public offering, marking a new chapter in the bank’s growth and strategic development.
Today, Citizens Financial serves customers across 11 states, with a network of branches complemented by robust online and mobile banking platforms. The bank’s commercial banking division supports regional small-to-medium enterprises with specialized financing, leasing and cash-management services, while its wealth management arm offers investment advisory, retirement planning and fiduciary solutions. Citizens Financial continues to invest in digital innovation to enhance customer experience, streamline operations and strengthen risk management practices.
The company is led by an experienced management team headed by President and Chief Executive Officer Bruce Van Saun, supported by senior leaders overseeing retail banking, commercial banking, finance, risk and technology functions. Under this leadership, Citizens Financial has focused on expanding its footprint, deepening customer relationships and delivering consistent performance through cycles, all while maintaining a strong governance framework and commitment to community reinvestment.
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