Capita PLC (OTCMKTS: CTAGF) is a leading provider of professional services and business process outsourcing (BPO) solutions. The company partners with public- and private-sector organizations to deliver a range of managed services, from customer engagement and digital transformation to finance, HR, property and procurement. Capita’s offerings are designed to help clients streamline operations, reduce costs and improve service delivery through the adoption of technology, process optimisation and specialist expertise.
Core service areas include customer contact and support, IT infrastructure and application management, software development, and back-office administration. Capita leverages digital platforms, analytics and automation to enhance efficiency and scalability, while retaining a focus on sector-specific requirements such as regulatory compliance, security and data management. Its digital consulting arm advises clients on strategy and change management, driving innovation across government services, utilities, financial institutions and other industries.
Capita operates predominantly in the United Kingdom, where it serves central and local government bodies, healthcare providers and commercial enterprises. It also maintains a presence in select European markets and in Canada, delivering multilingual customer support and outsourced services to multinational corporations and government agencies. The company’s global delivery model combines on-shore, near-shore and off-shore teams to balance cost-effectiveness with local knowledge and responsiveness.
Founded in 1984 as the business services division of the Chartered Institute of Public Finance and Accountancy, Capita demerged in 1987 and has since grown through both organic investment and strategic acquisitions. In recent years, the company has focused on strengthening its digital capabilities and simplifying its organisational structure. Under the leadership of Chief Executive Jonathan Lewis, Capita continues to refine its service portfolio, enhance client engagement and pursue sustainable growth across its core markets.
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