Delivery Hero SE is a global online food‐ordering and delivery platform that connects consumers, restaurants and couriers through its digital marketplace. The company’s core business revolves around providing a seamless, on‐demand food delivery experience via mobile apps and websites. Beyond traditional restaurant delivery, Delivery Hero also operates a network of cloud kitchens—known as “dark kitchens”—to meet growing consumer demand for a broader variety of cuisines and faster fulfilment times.
Founded in 2011 and headquartered in Berlin, Germany, Delivery Hero has grown through a combination of organic expansion and strategic acquisitions. Early on, the company focused on establishing a foothold in European urban markets before diversifying into Asia, the Middle East, Latin America and other regions. Over the years, Delivery Hero has integrated multiple local brands into its platform, including Foodpanda, Talabat and PedidosYa, enabling it to tailor its service offering to local tastes and regulatory environments.
Delivery Hero’s operations span more than 50 countries, serving millions of active users and partnering with hundreds of thousands of restaurants. In each market, the company deploys region-specific technology solutions—including route-optimization algorithms, real‐time order tracking and dynamic pricing tools—to enhance both customer satisfaction and courier efficiency. Delivery Hero also pursues sustainability initiatives, such as electric delivery fleets and eco-friendly packaging partnerships, to reduce its environmental footprint.
Co‐founded by Niklas Östberg, who continues to serve as Chief Executive Officer, Delivery Hero emphasizes a decentralized management structure. Regional leadership teams are empowered to make market‐specific decisions, while global support functions ensure consistency in areas like product development, risk management and customer service. Through ongoing investment in technology and logistics infrastructure, Delivery Hero aims to maintain its position as a leading player in the rapidly evolving online food delivery industry.
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