Marc Benioff
Chair, Chief Executive Officer and Co-Founder at Salesforce
Okay. Thank you. Those are his opening comments. AI, data, CRM, trust, let me tell you, we are at the dawn of an AI revolution. And as I've said, it's a new innovation cycle that spark in a massive tech buying cycle over the coming years. It's also a new tech investment cycle. We've been involved in the earliest rounds many of the top AI start-ups. Many of you have seen that, we are in there very early. But I'll tell you, this company has pioneered AI, and not just in predictive, a lot of you have followed up the development and growth of Einstein. But also, you've seen that we've published some of the first papers on prompt engineering in the beginnings of generative AI, and we took our deep learning routes, and we really demonstrated the potential for generative AI, and now to see so many of these companies become so successful.
I just saw OpenAI delivering $1 billion revenue run rate. It's just awesome to see this growth and especially proud that they're right here in our hometown of San Francisco, which is becoming the number one AI city in the world. Very excited for our city. Now through our $500 million generative AI fund, we're seeing the development of ethical AI with amazing companies like Anthropic, Cohere, Hugging Face and so many others, and I just heard one of them just subleased our entire Slack building, but I'm not allowed to say who it is, but I couldn't be more excited about that because we're really seeing downtown San Francisco become AI Central.
So every CEO I've met with this year across every industry believes that AI is essential to improving both their top and bottom line, but especially their productivity AI is just augmenting what we can do every single day, just thinking about myself. I have spent so much time on Bard over the last week, it's incredible. I was just buying some flashlights and I couldn't figure out what flashlight I wanted to buy, and I was on Amazon trying to figure out what's the flashlight. And so I took a picture of the Amazon picture of what was happening on the app, and I gave it to Bard because Bard has this multi-modal capability to ingest the photo. And then ingested the photo, and it told me not to buy the flashlight, that it was poor quality and then recommended one that was better for me, and it was incredible to see that I was once again working with a next generation of artificial intelligence.
And that is inspiring me, and I think many of our customers and ultimately, all of them believe they can grow their businesses by becoming more connected to their customers than ever before through AI. And at the same time, reduce cost, increase productivity, drive efficiency and exceed customer expectations through AI. And I'll tell you, every single management team that we have here at Salesforce every week, we're using our Einstein AI to do exactly the same thing. We go back, we're trying to augment ourselves using Einstein. So what we'll say is, and we've been doing this now and super impressive, we'll say, okay, Brian, what do you think our number is and we'll say, okay, that's very nice, Brian. But Einstein, what do you really think the number is? And then Einstein will say, I think Brian is sandbagging and then the meeting continues.
The reality is every company will undergo an AI transformation with the customer at the center, because every AI transformation begins and ends with the customer, and that's why Salesforce is really well positioned with the future. And with this incredible technology, Einstein that we've invested so much and grown and integrated into our core technology base. We're democratizing generative AI, making it very easy for our customers to implement every job, every business in every industry. And I will just say that in the last few months, we've injected a new layer of generative AI assistance across all of the Customer 360. And you can see it with our salespeople who are now using our Sales Cloud GPT, which has been incredible, what we've released this quarter to all of our customers and here inside Salesforce. And then when we see that, they all say to themselves, you know what, in this new world, everyone can now be in Einstein.
But democratizing generative AI at scale for the biggest brands in the world requires more than -- that's just these large language models and deep learning algorithms, and we all know that because a lot of our customers kind of think and they have tried and they go and they pull something off a Hugging Face, it is an amazing company. We just invested in their new round and grab a model and put some data in it and nothing happens. And then they don't understand and they call us and say, Hey, what's happening here? I thought that this AI was so amazing and it's like, well, it takes a lot to actually get this intelligence to occur. And that's what I think that's the value that Salesforce is bringing is that we're really able to help our customers achieve this kind of technological superiority right out of the box just using our products in a low code, no code way. It's really just democratization of generative AI at scale.
And that is really what we're trying to achieve that at the heart of every one of these AI transformations becomes our intelligent, integrated and incredible Salesforce platform, and we're going to show all of that at Dreamforce. Our platform starts and ends now with our Data Cloud, and I just would like to call out the incredible Data Cloud team for what they've delivered. A lot of you have seen the release of the Data Cloud, this incredible Genie technology that we started really showing off last Dreamforce, but what you can see with Data Cloud is that customers must get their data together if they want to achieve success with AI. This is the critical first step for every single customer. And we're going to see that this AI revolution is really a data revolution. And you're going to see at Dreamforce that we're going to get this Data Cloud turned on as fast as we can and as easiest as we can for every single one of our customers.
This Data Cloud is incredible, what it's doing for our customers. It not only has AI built in, but it's real time, it's automated, it's integrated with the core platform. It's not some separate Data Cloud. It's an integrated part of our platform in our metadata, in our core code, like our Sales Cloud, like our Service Cloud and, as you're about to assume seeing [Phonetic] our new Marketing Cloud and Commerce Cloud and of course, our core application development capabilities all inside our Data Cloud. No CRM platform on the planet is better positioned than Salesforce to use this amazing Salesforce and business data to fuel AI-powered applications because of this architecture. It's very easy for our customers to set up and just go.
And our Data Cloud is so deeply integrated as part of this core metadata architecture. It's allowing our customers to quickly action all of their data from any source without the costly integration project necessary with stand-alone data warehouses and data lakes, they've been forced to buy and create more islands of information and all of these independent systems and independent teams versus having one integrated data architecture. We're moving our customers from having islands of data to having a single source of truth for all of their data. This is our greatest dream.
With Data Cloud and powerful technologies like Einstein, Flow, Lightning, Tableau, MuleSoft, Slack. Our customers, they can easily supercharge every application and customer experience with AI, automation and analytics at scale. Data Cloud continues to be our fastest-growing organic product. You're going to see the new version. Actually enforced it's fully integrated with our Sales Cloud and Service Cloud and of course, already our Marketing Cloud and other key things in this kind of new second version of Data Cloud that's coming will be fully released to the customers. And as I said, our goal is for every customer just to be able to easily turn it on.
Just in the second quarter, Data Cloud ingested, and this is amazing. Over 6 trillion records, it ingested 6 trillion records and triggered more than 1 trillion activations to drive customer engagement. And we've always put trust at the center of everything that's going on in our platform and that has never been important. More important, I would say, especially now, with not only with Data Cloud, but in this AI revolution, because this AI revolution is a trust revolution. Everything Einstein does has also delivered with trust and especially ethics at the center, and I especially want to call out the incredible work of our office of ethical and humane use, pioneering the use of ethics and technology. If you didn't read their incredible article in HBR this quarter, it was awesome. And they are doing incredible work really saying that it's not just about AI, it's not just about data, but it's also about trust and ethics. And that's why we developed this Einstein trust layer. This is completely unique in the industry. It enables our customers to maintain their data privacy, security, residency and compliance goals.
And I can tell you, we're already at this early stage seen momentum with these amazing Einstein innovations. Companies like Heathrow Airport and PenFed Credit Union really adopted Einstein and took their Salesforce implementations to another level in the quarter. Heathrow is a great example of transformative power of AI, data, CRM and trust and the power of a single source of truth. They have 70 million passengers who pass through their terminal annually, I'm sure many of you have been one of those passengers I have as well, Heathrow is operating in a tremendous scale, managing the entire airport experience with the Service Cloud, Marketing Cloud, Commerce Cloud, but now Heathrow, they've added Data Cloud also giving them a single source of truth for every customer interaction and setting them up to pioneer the AI revolution.
And with Einstein, Heathrow's service agents now have this AI-assisted generator applies to service inquiries, case deflection, writing case summaries, all the relevant data and business context coming from Data Cloud. We're doing so much incredible an exciting innovative work in service with Data Cloud and with our Service Cloud and AI is going to show us a whole new vision for the future of service and what our Service Cloud can do for customers not only with delivering high-quality customer service, but delivering incredible new levels of productivity. This is saving their agents huge amounts of time and effort. This is the power of Salesforce.
I've never been more excited about the future of our industry, the power and future of our company, the potential to help all of our customers and also especially our team, the quality of our team, especially fueled by all these amazing new boomerangs and you're going to see it all at Dreamforce. Dreamforce is right around the corner, September 12 through September 14 right here in San Francisco. I'm looking forward to welcoming each and every one of you to Dreamforce. I'm right now at the top of Salesforce Tower in San Francisco. We're going to bring you up here. We'll bring you through Moscone. We'll show you our incredible downtown.
And I'll tell you, this isn't just the largest enterprise tech conference this year. It's going to be the world's largest AI conference and the largest gathering of AI experts. We'll have many of the world's top AI thinkers, including Sam Altman and his amazing OpenAI company, incredible what he's doing, Anthropic CEO, Dario Amodei, who is one of his alumni who left OpenAI to start Anthropic, amazing company. Stanford's Fei-Fei Li, amazing, amazing researcher and visionary leader of AI and presenting some of the -- into some of the 1,500 Dreamforce Conference sessions, it's really awesome what we're going to see here with AI and Dreamforce. And we're going to take everyone's skills to a whole another level. And we'll also share our vision for the future of CRM, the next generation of Data Cloud and Einstein.
And we're also going to have the Foo Fighters, they are going to play our Dreamforce Benefit Concert. Dave Matthews is going to play my dinner the night before. Hopefully, we're going to see him at the conference, some incredible ways. And we can't wait to get you all here and to show you what's happening at Salesforce, what's happening in AI, what's happening in San Francisco. And it's going to be an amazing event, and we're just a few days away.
And now let me turn it over to Brian.